Customer Reviews for U-Haul Moving & Storage at Route 9

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Route 9

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JOSEPH C.
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Customer did not leave a comment.

Joseph M. | Overall Experience |
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Brandie was helpful, informative, and responsive throughout my experience with UHAUL. I would highly recommend using this UHAUL facility.

Kevin P.
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Keep up the excellent service

RONALD M.
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Customer did not leave a comment.

RICHARD A.
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Customer did not leave a comment.

KENNETH W.
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Customer did not leave a comment.

MICHAEL C.
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with technology, check-in and out was simple and quick

Eugene F. | Overall Experience |
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Thank you for a great storage experience

Nachman U.
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Customer did not leave a comment.

Jim C. | First Impressions |
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I would like to thank Brandie for calling me as soon as a space was available

CHARLES D.
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In my case, I contracted for a 5x8 closed trailer. When I arrived at the scheduled time the trailer was not available. I wound up spending more than twice what I intended to in order to move the material. I feel I should be compensated, at least with a credit towards future use of your equipment, for the difference in the cost of a 5x8 closed trailer and a 10' truck (TM1932H).

ABDUL S.
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Customer did not leave a comment.

RUSSEL L.
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Customer did not leave a comment.

Michael H.
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From the time I spoke with Samantha on the phone, all the way through every phase of our business together, I encountered ZERO ISSUES. Just a great experience overall, and a very large part of that was because of the quality and amount of personal customer service that I received from SAMANTHA - She delivered all the details with a friendly smile, and obviously knows her job. Would be nice if every business had customer service employees this good. Thanks again

Dean L.
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Excellent service, and staff very efficient and friendly. Nothing to improve.

IRVINE V.
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Customer did not leave a comment.

Gerri D.
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Customer did not leave a comment.

YEHUDA F.
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I was really disappointed that they did not let me know beforehand that they had no utility dolly to rent out even though on my contract I told them that I would like to have three of them I made my contract over a week ahead. Second of all when I was looking for my truck there were two people working in the store I showed up 6:59 and the store closes at 7 o'clock and they would not want to answer any of my questions to send to the fact that the store is officially closed. I found that really unprofessional and very discouraged.

Kevin F. | Overall Experience |
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Customer did not leave a comment.

MIKE E.
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Customer did not leave a comment.

ROBERT Z. | Overall Experience |
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Also had a tow package hooked up by Robert the shop guy and I'm very happy with him and his work especially explaining everything to me..

NICOLE C.
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Customer did not leave a comment.

LEONARD K.
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Customer did not leave a comment.

david K.
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Customer did not leave a comment.

Ann L.
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Customer did not leave a comment.

Stephanie F. | Overall Experience |
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Customer did not leave a comment.

RONALD K.
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Customer did not leave a comment.

Dara D.
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Customer did not leave a comment.

MICHAEL L.
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Pick up and drop off was easy and convenient as well as the service was outstanding. I would definitely recommend using this location and would return for future Uhaul needs.

Tyler R.
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Customer did not leave a comment.

Joseph M. | First Impressions |
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Customer did not leave a comment.

Steve S. | First Impressions |
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Staff was wonderful helping us rent a truck and storage space. Brandie Denora accompanied us to the storage area and showed us how to enter the unit. Very pleased with this U-Haul facility.

Philip F. | Overall Experience |
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For the past three years I have been using this facility 100% for all my business storage needs. Both for Commercial Truck rental as well as for personal, that goes also for the storage. The staff ARE AMAZING!!!! Brandie the manager is fantastic and it shows down to her staff. I'm always greeted with a smile and Hello, how can we help you today. The best part, the staff remember my name, you just don't find that in business today. As I have said before this facility should be a model by which all store resemble and next time U-Haul wants to a commercial, this is the STAFF to use. Honest, Caring, APPRECIATE THE FACT THEY HAVE A JOB, WITH A GOOD EMPLOYER.

Ronald B. | Overall Experience |
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Extremely friendly an helpful ............A '10'.

Barbara M.
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Customer did not leave a comment.

Susan T.
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Great customer service. Friendly and helpful staff. Would recommend highly!

Anthony C. | First Impressions |
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Customer did not leave a comment.

Kelly M. | First Impressions |
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Quick, easy check in process. Ron was professional and friendly. Probably the best experience anyone can expect. Facility is easy to find, safe, secure and run well. The entire team were terrific during our Saturday check in. I would highly recommend this facility.

DOUGLAS F.
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Nothing

MICHAEL S.
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The truck that was used was not serviced. It had old brakes. The oil light was also on and it needed to be changed and you could feel it! Also when I went to the gas station and I put fuel in the gas tank the gasometer did not move at all when I put $20 in and then uhaul charged me for fuel which is unacceptable. There was something wrong with that truck.

MOHAMED F.
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KEEP UP THE THE EXCELLENT JOB.

Sophia A. | Overall Experience |
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Storage center was clean I will definitely recommend it to friends and family

Concetta B.
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My experience with U-Haul was excellent. I have to comments on how to improve.

John T. | First Impressions |
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Ron was great. Made the incoming process very easy!

Ted S.
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Customer did not leave a comment.

Willie S. | Overall Experience |
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The facility was perfect for storing my travel trailer. Well maintained and secure.

Christian L.
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Best experience I have ever had renting a truck. Brandie welcomed me with a smile and quickly got my paperwork and truck ready. Super smooth process and excellent service. Thanks

David B.
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I would like to thank both gentleman that helped me when picking up the truck and dropping it off after I was done with the rental. They were both very professional.

dominick M.
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Brandy understands excellent service , she made my overall experience of uhaul delightful to say the least . Thank u Brandy.

Gerard H. | Overall Experience |
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Brandie does a great job managing a well run facility

rudy m. | First Impressions |
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Staff is very friendly and courteous. Access is very easy and convenient. Facility is very clean. This one is the best around. I have been to others that were not friendly or just rudely said they did not have units available. The staff here goes out of their way to help!!!!!

Carmine D.
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I was disappointed that 24/7 pick up and drop off isn't available right now

Antonio M.
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Customer did not leave a comment.

CARLO R.
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Customer did not leave a comment.

BRUCE G.
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Customer did not leave a comment.

Paul J.
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Customer did not leave a comment.

CHRISTOPH C.
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Everything went very smoothly.

KATHLEEN S.
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Customer did not leave a comment.

TOMF A.
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Absolutely nothing. The staff was excellent and the van was new and clean.

christian W.
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When I picked up this truck it was clean and like new with only 13,000 miles but had not been inspected properly somewhere along its history . The alignment was off Terribly and there was a tremendous thumping in the front end . It made for a Very difficult and stressful 17 hour drive .

Jacquelyn R.
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Customer did not leave a comment.

MOSHE B.
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I especially liked the person who helped me this time.

Mary J. | First Impressions |
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Highly recommended! Beyond excellent service! Brandie was very helpful and informative about everything...explained everything and very pleasant!

Jose M.
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Customer did not leave a comment.

Alexandra L.
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The customer service was awesome. My experience from start to finish was great.

JAMES W.
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Robert is a valued employee! Ive rented from this location several times this year, He always is the first person to greet me if he's at the desk! Got me out ASAP and also checked me in at the end of the day!! Your in good hands with employees like him!

Daniel C.
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Customer did not leave a comment.

TAMEKA S.
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Customer did not leave a comment.

Jeff B.
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Customer did not leave a comment.

Kerry L.
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Kenneth J.
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Perfect!!!!!Thank you

Mark S.
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Customer did not leave a comment.

ANDY F.
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Nothing everyone was helpful especially the person who took in the truck readings

Inflatable A.
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Customer did not leave a comment.

EZEQUIEL V.
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Customer did not leave a comment.

JOSEPH H.
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From the phone to pickup & drop off service the whole staff is great. They do their best to accommodate all customers & make sure they have everything needed. I would highly recommend this location as I will be using them again.

Charles D.
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Customer did not leave a comment.

Frank R.
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None. Everything was great at this location. From service to equipment. Thank you 😊

JOHN W.
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Customer did not leave a comment.

nancy T.
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Brandi in the Toms River location went above and beyond in helping us with scheduling our UBox rental. We had to change original contract to include moving help in TR and again in Arizona. Brandi was polite, professional and efficient with changes we had to make. We appreciate all she did!

Paul J.
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Your staff is great. The vehicle... no so much. I'm thankful that after almost 200 miles, the 15' truck is still running. I guess I shouldn't complain too much as the truck has almost 140,000 miles, but the steering was awful and the door felt like the would fly open at any time. The wind noise was pretty had and my ears actually hurt this morning. Kudos to the mechanics that keep it running, but overall, the vehicle was not a pleasant part of the experience.

LESLIE M.
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Customer did not leave a comment.

Michael N.
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Customer did not leave a comment.

ROBERT T.
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Customer did not leave a comment.

Sammy E.
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i was charge for equipment i never used or rented. i would like to talk with someone to get a refund

Tracy C.
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No was great!

Andrew M.
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Customer did not leave a comment.

john H.
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Customer did not leave a comment.

QWANAI C.
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I love that I was greeted in and out the store and I didn't have to wait long for services

Alex C.
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Customer did not leave a comment.

jeremy J.
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Truly outstanding could not fault these guys for anything. Best truck rental experience I have ever had

Inflatable A.
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Customer did not leave a comment.

Joseph G.
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Customer did not leave a comment.

ASHER O.
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Nothing! Representative was very helpful!

MICHAEL D.
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Customer did not leave a comment.

John W.
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How about not making me drive 39 miles each way to pick up a truck before having to make my move. And asking a neighbor to take two hours out of his day to take me there.

mike m. | First Impressions |
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I have dealt with Brandi and her staff several times over the past few years. They have always been courteous and professional in all cases. They make the moving experience painless.

Dennis R. | First Impressions |
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it's because of the numbers 2 thru 6 the reason we keep coming back

Inflatable A.
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Customer did not leave a comment.

FRANK S.
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Brandi in lakewood N.J location is always great person to deal wit rented rv storage at location and recently rented a box truck.

Thomas F.
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One suggestion would be clarifying where customers can park. Otherwise, it was a seamless experience.

William M. | Overall Experience |
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Customer did not leave a comment.

Wendy H.
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Customer did not leave a comment.

Tricia Q.
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Customer did not leave a comment.

JOSEPH P.
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Customer did not leave a comment.

Anthony F.
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Get different vans.................the GMC van was a BOMB

Stuart W.
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Customer did not leave a comment.

Inflatable A.
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Customer did not leave a comment.

RICHARD M.
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Customer did not leave a comment.

Jeffrey M.
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Customer did not leave a comment.

RAVON H.
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Very well pleased, good service

Anthony C.
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Customer did not leave a comment.

Philip F. | First Impressions |
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As always this facility is spot on excellent. Brafdie and her staff are second to none. they have never failed to amaze me with a consistent level of outstanding customer care level not seen in bussiness today.

alphus t. | Overall Experience |
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Customer did not leave a comment.

Robert O.
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Customer did not leave a comment.

Inflatable A.
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Customer did not leave a comment.

HENRY P.
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Mgr Brandi and all staff are exceptional!

TIMOTHY T.
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Customer did not leave a comment.

Lenny C.
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Customer did not leave a comment.

MARIA G.
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Customer did not leave a comment.

Carol M.
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Nothing there was a gentleman (employee)there that was about to leave -but waited to make sure I was able to get the key and find the truck. This location does need better lighting in the front or instructions for the truck. I knew where nothing on the truck was and couldn't really see

Richard D.
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Customer did not leave a comment.

Yolanda J.
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Customer did not leave a comment.

BRIAN J. | Overall Experience |
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Brandi was very pleasant. The Professional And was always happy to deal with her.

suzanne g. | Overall Experience |
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Brandie was always promptly answering emails with any questions I had. Definitely recommend to friends and family.

Gerard H. | First Impressions |
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Brandie does an excellant job. Very helpful and knowledgeable. You could not have picked a better manager !!!

Bryan E. | First Impressions |
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Customer did not leave a comment.

Eugene M. | First Impressions |
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Customer did not leave a comment.

Willie S. | First Impressions |
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I had a very good experience renting my RV storage space from the Toms River facility. All the staff were very poiliye and knowledgeable. Eric was very accommodating by taking me to my save and showed me the hookups and how to operate the gate for entry and exit. Definitely recommend them to any of my fellow RVr’s that may need storage.

HARRY B. | Overall Experience |
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The only problem I had was the roof leaked and I had to get out with my storage items so they did not get damaged that is why I left there was enough water trapped on top of my bins that we did not see until we removed them. But water on floor items was noticed by your staff along with water on the plastic bags

William E. | Overall Experience |
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I also gave you a 5 star rating on google. My experience with the customer service at this facility has been exceptional. Thank you!

William M. | First Impressions |
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Customer did not leave a comment.

KEN P. | First Impressions |
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Customer did not leave a comment.

Michael F. | First Impressions |
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I had reserved a 10 x 10 unit online. i was given two 5 x 10 units when i arrived. Although the floor area is the same, it is more difficult to load a 5 x 10 with large furniture (which i have) than the 10 x 10. Really disappointed with the switch and was not notified ahead of time.

Rolquin B. | Overall Experience |
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The staff are the best

Kathyrn S. | Overall Experience |
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This was the best deal I have had in a while. I was planning my move and needed a place to put my unused furniture, and holiday boxes. The storage shed was just what I needed. Thank you for being there for me. Employee Samantha was a joy and very knowledgeable. Great Store!!!!

Ronald B. | First Impressions |
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Can't think of anything to say other than "EXCELLENT". THANK YOU...…..STAY SAFE.

Denise H. | Online Move In |
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Customer did not leave a comment.

Glenn M. | First Impressions |
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Customer did not leave a comment.

Judith C. | Overall Experience |
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Customer did not leave a comment.

Maria K. | Overall Experience |
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Customer did not leave a comment.

Joshua M. | First Impressions |
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I had a very unique situation and in fact it was a predicament. RON the person that took care of me was very understanding and accommodating regardless of the poor cellphone reception. RON went above and beyond to assist. RON waited for me to come in after the office was closed to make sure that Access code was working. He is definitely an asset. My best experience in accommodation.

Cathleen F. | Overall Experience |
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and friendly...

Jamie K. | First Impressions |
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Customer did not leave a comment.

Jeffrey F. | First Impressions |
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I was unable to get back when I was supposed to with my motorhome from Florida. They were extremely helpful in making sure I had a spot when I did get back. Great job

Cathleen F. | First Impressions |
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Customer did not leave a comment.

Sean A. | First Impressions |
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Ron was extremely helpful in my choosing of a rv storage location. First class operation!

Ryan R. | First Impressions |
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Customer did not leave a comment.

Kim D. | Overall Experience |
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Customer did not leave a comment.

Tom B. | First Impressions |
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Ron, Rich & Cameron were very friendly, attentive and accommodating. I was impressed at the quality and scope of the services available too. The fact that there was overhead shelter for our expensive motor coach was especially appreciated, and the security is second to none! An upgrade to 50AMP availability would be appreciated too, but considering the cost and availability of 110V service, we can manage nicely in that regard. We previously kept the coach at an airport, but mice were a problem, so we relocated to a facility with 50AMP service. I have rodent repellent units plugged into many of our outlets electric outlets ... thus the need for 50AMP service ... but, I recently discovered battery powered units on Amazon and now have that important problem solved without the need for 50AMP service.! I highly recommend UHaul for high end Motor Coach owners ... plus the staff is equally impressive! I had no idea that UHaul had such a breath of services, and at very reasonable rates, had it not been recommended to me!

Jourdan L. | First Impressions |
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The staff at the the location was fantastic, so helpful kind and courteous. They are such asset to your company. I highly recommend someone at your company take notice of this office in Tom’s River What an absolute pleasure.

Robert S. | First Impressions |
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Staff was knowledgeable and willing to take the time to answer all questions.

Kathyrn S. | First Impressions |
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Unit very clean when I moved boxes in. This Uhaul is 5 minutes away from where I live. Very convenient..

Dennis R. | Overall Experience |
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employees have been helpful anytime that I needed help....ie.. Tools, advice, and or supplies. Thank you Dennis Reidy

Melba H. | Overall Experience |
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My battery was dead when I went to pick up my rv

KAREN G. | Overall Experience |
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Customer did not leave a comment.

JOHN D. | Overall Experience |
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Customer did not leave a comment.

LINDA C. | Overall Experience |
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Customer did not leave a comment.

Leo C. | First Impressions |
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I wish was a 10 star. Brandy is absolutely the best she goes above and beyond to help every customer. The rest of the staff deserves high marks also. I highly recommend this facility.

Joseph C. | Overall Experience |
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one of the best places i have rented at

matthew g. | First Impressions |
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Cameron, the young man that helped me was beyond professional and courteous to me. Excellent sales person.

Joseph F. | First Impressions |
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Great experience, great people and service!

Charles E. | First Impressions |
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It was a great/ easy experiance 👍👍

Joseph C. | First Impressions |
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everybody was great there and very helpful ! The storage room was clean and very easy to get to !

LOUIS A. | Overall Experience |
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Manager, Brandy and her team are the best very helpful and friendly

Roberta N. | First Impressions |
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Under cover storage for our vintage travel trailer. So far so good. Easy access and wide gravel roads between covers. We'll let you know if the storage was safe when we get ready to hit the road again

camille s. | Overall Experience |
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The staff Was courteous & professional!!

Jim C. | Overall Experience |
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Too expensive

Steve S. | Overall Experience |
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I fortunately discovered their new covered RV Storage facilities right after buying my motorhome. New and includes electric! They were fantastic to work with. I wouldn’t go anywhere else.

Ruth P. | Overall Experience |
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All my belongings were covered with mouse droppings. Many items, such as heirloom quilts and afghans , had to be thrown away. Everything in the unit was a disgusting, filthy mess .I had not expected t

Charles B. | First Impressions |
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Ron was extremely helpful with the storage of our rv. He even helped me to get the rv into the proper location.

Ed K. | Overall Experience |
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Very clean and well run

Clara s. | Overall Experience |
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Had storage there for years and everything was fine when taken out. All was kept well and secure. Thank you!

Louis U. | First Impressions |
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Excellent staff. Nice facility. Would be nice if RV spots were even a foot wider, but they work.

Michael D. | Overall Experience |
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Brandi and team are the best

Bill G. | Overall Experience |
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Facility was clean and secure. Staff was always friendly, helpful and very accommodating.

Jonelle M. | First Impressions |
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Bob was great, he got me in and got me out. He went above and beyond to help me. He was amazing. I Definitely give him three thumbs up.

william c. | Overall Experience |
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Staff was helpful and friendly

bob l. | Overall Experience |
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All ok

marci o. | Overall Experience |
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The place was nice...but the gravel around the RV storage area was too much...especially down slope where we were...but the overall storage facility was great...

Joseph M. | Overall Experience |
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A+

sante b. | Overall Experience |
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There was great service and a great facility. My only concern was during my stay my propane tank on my RV was emptied. I had it checked and refilled and it was fine.

Robert/Linda W. | Overall Experience |
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I've had several units at this facility and was pleased with the staff and the customer service I received over the years. Brandi is awesome! Thank you everyone!

Karl K. | Overall Experience |
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The staff were always very helpful. A special shoutout for Brandie.

RODNEY K. | Overall Experience |
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I FOUND THE ESTABLISHMENT TO BE PROFESSIONAL AND ATTENTIVE TO MY EVERY NEED.

bob l. | First Impressions |
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Always very helpful and informative.

Ralph F. | First Impressions |
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Good experience; new clerk took longer than should be for new customer to be processed, but still wonderful employees.

Luis G. | Overall Experience |
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Thank you Uhaul folks for the excelent treatment we received

Bob C. | Overall Experience |
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Clean and well maintained facility. The employees are friendly and courteous.

Phyllis P. | First Impressions |
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Very helpful and pleasant

joanne h. | Overall Experience |
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great

Steve T. | Overall Experience |
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They are professionals excellent and very helpful Thank you. See you in the future

cindy a. | Overall Experience |
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No further comments

John C. | Overall Experience |
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Service excellent and Brandie was the best and always helpful

William B. | First Impressions |
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The staff as a whole were extremely helpful and knowledgeable offering tips to make our move run smoothly. Brandy is a credit to your organization and couldn’t have been nicer.

william c. | First Impressions |
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Everyone was very helpful and friendly to deal with.

Evelyn s. | Overall Experience |
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Excellent customer service

Nancy S. | Overall Experience |
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Very convenient to have a secure place to put things while we were getting ready to move.

Joseph K. | First Impressions |
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Service was great, store front was very clean and the guy that helped me was extremely nice and friendly.

Maria K. | First Impressions |
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Everyone was very helpful. And explained everything I needed to know! The facility was clean and comfortable an easy access. Thank you

Daniel R. | Overall Experience |
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If the need arises I would gladly return

FRED V. | First Impressions |
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Fantastic

FRED V. | First Impressions |
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The best. They really know to treat customers.

George M. | Overall Experience |
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I will returning in the spring

james b. | Overall Experience |
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No problems at all everything was nice

Jim R. | Overall Experience |
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The roof leaks and you claim you're not responsible for and d as mage it causes. You require extra insurance for YOUR leaky roof. Do you think that's fair?

Suzanne P. | Reservation |
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I love the facility it is so clean and well-maintained. The only issue I had was the check in process. It was painfully slow.

ivo b. | Overall Experience |
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Excellent professional service. Highly recommend. They will not disappoint

Todd H. | Overall Experience |
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I first told Brandie I could use a 10x5. I own a 2008 Harley Davidson VROD I was unable to fit my bike inside. Brandie went above and beyond to help me. I am in a 5x10 and appy. Thank you Brandie

Paul S. | Reservation |
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Wonderful experience working with the staff at this location. Dan truly goes the extra mile for the customer. He went above and beyond for us anticipating our needs ahead of our arrival.

Mary Ann K. | Overall Experience |
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NONE

Juana S. | Reservation |
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Customer service very proffesionalism, rates accessible and very good services

Robert H. | Overall Experience |
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Great staff and good prices for long distance moving

Tom L. | Overall Experience |
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Brandy was fantastic!!!!!!!!!! She sure is helpful and knows the business

bob l. | Overall Experience |
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All good

Gale B. | Overall Experience |
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The staff was always helpful when I had questions regarding the unit. I felt very comfortable leaving my son's belongings in storage over the summer break.

DONALD K. | Overall Experience |
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This facility has turned into a first class operation, good job U-Haul

wayne c. | Reservation |
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Very helpful staff Alexia great help. Manager super helpful all of them.. Thank you.

wayne c. | Reservation |
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Very nice staff..very helpful.easy in and out.

Joan K. | Overall Experience |
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The staff was friendly and professional. I plan to recommend this facility to friends and family.

mike m. | Overall Experience |
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Everyone was friendly and efficient. Only problem is getting a live body on the phone when they are busy.they do transfer the calls to a remote customer service person so not really an issue .

charles c. | Overall Experience |
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Good safe place

peter v. | Overall Experience |
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Great place and people

Bob W. | Overall Experience |
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The staff was very nice and helpful. Britney went out of her way to make my experience very pleasant

John S. | Overall Experience |
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Friendly, timely, efficient.

LINDA S. | Overall Experience |
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very satisfied

Adrienne N. | Overall Experience |
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I dealt with a manager named Kevin who was very helpful.

No reviews have been submitted for this location.

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