Customer Reviews for U-Haul Moving & Storage at Route 9

Brandie was helpful, informative, and responsive throughout my experience with UHAUL. I would highly recommend using this UHAUL facility.

Keep up the excellent service

with technology, check-in and out was simple and quick

Thank you for a great storage experience

I would like to thank Brandie for calling me as soon as a space was available

In my case, I contracted for a 5x8 closed trailer. When I arrived at the scheduled time the trailer was not available. I wound up spending more than twice what I intended to in order to move the material. I feel I should be compensated, at least with a credit towards future use of your equipment, for the difference in the cost of a 5x8 closed trailer and a 10' truck (TM1932H).

From the time I spoke with Samantha on the phone, all the way through every phase of our business together, I encountered ZERO ISSUES. Just a great experience overall, and a very large part of that was because of the quality and amount of personal customer service that I received from SAMANTHA - She delivered all the details with a friendly smile, and obviously knows her job. Would be nice if every business had customer service employees this good. Thanks again

Excellent service, and staff very efficient and friendly. Nothing to improve.

I was really disappointed that they did not let me know beforehand that they had no utility dolly to rent out even though on my contract I told them that I would like to have three of them I made my contract over a week ahead. Second of all when I was looking for my truck there were two people working in the store I showed up 6:59 and the store closes at 7 o'clock and they would not want to answer any of my questions to send to the fact that the store is officially closed. I found that really unprofessional and very discouraged.

Also had a tow package hooked up by Robert the shop guy and I'm very happy with him and his work especially explaining everything to me..

Pick up and drop off was easy and convenient as well as the service was outstanding. I would definitely recommend using this location and would return for future Uhaul needs.

Staff was wonderful helping us rent a truck and storage space. Brandie Denora accompanied us to the storage area and showed us how to enter the unit. Very pleased with this U-Haul facility.

For the past three years I have been using this facility 100% for all my business storage needs. Both for Commercial Truck rental as well as for personal, that goes also for the storage. The staff ARE AMAZING!!!! Brandie the manager is fantastic and it shows down to her staff. I'm always greeted with a smile and Hello, how can we help you today. The best part, the staff remember my name, you just don't find that in business today. As I have said before this facility should be a model by which all store resemble and next time U-Haul wants to a commercial, this is the STAFF to use. Honest, Caring, APPRECIATE THE FACT THEY HAVE A JOB, WITH A GOOD EMPLOYER.

Extremely friendly an helpful ............A '10'.

Great customer service. Friendly and helpful staff. Would recommend highly!

Quick, easy check in process. Ron was professional and friendly. Probably the best experience anyone can expect. Facility is easy to find, safe, secure and run well. The entire team were terrific during our Saturday check in. I would highly recommend this facility.

Nothing

The truck that was used was not serviced. It had old brakes. The oil light was also on and it needed to be changed and you could feel it! Also when I went to the gas station and I put fuel in the gas tank the gasometer did not move at all when I put $20 in and then uhaul charged me for fuel which is unacceptable. There was something wrong with that truck.

KEEP UP THE THE EXCELLENT JOB.

Storage center was clean I will definitely recommend it to friends and family

My experience with U-Haul was excellent. I have to comments on how to improve.

Ron was great. Made the incoming process very easy!

The facility was perfect for storing my travel trailer. Well maintained and secure.

Best experience I have ever had renting a truck. Brandie welcomed me with a smile and quickly got my paperwork and truck ready. Super smooth process and excellent service. Thanks

I would like to thank both gentleman that helped me when picking up the truck and dropping it off after I was done with the rental. They were both very professional.

Brandy understands excellent service , she made my overall experience of uhaul delightful to say the least . Thank u Brandy.

Brandie does a great job managing a well run facility

Staff is very friendly and courteous. Access is very easy and convenient. Facility is very clean. This one is the best around. I have been to others that were not friendly or just rudely said they did not have units available. The staff here goes out of their way to help!!!!!

I was disappointed that 24/7 pick up and drop off isn't available right now

Everything went very smoothly.

Absolutely nothing. The staff was excellent and the van was new and clean.

When I picked up this truck it was clean and like new with only 13,000 miles but had not been inspected properly somewhere along its history . The alignment was off Terribly and there was a tremendous thumping in the front end . It made for a Very difficult and stressful 17 hour drive .

I especially liked the person who helped me this time.

Highly recommended! Beyond excellent service! Brandie was very helpful and informative about everything...explained everything and very pleasant!

The customer service was awesome. My experience from start to finish was great.

Robert is a valued employee! Ive rented from this location several times this year, He always is the first person to greet me if he's at the desk! Got me out ASAP and also checked me in at the end of the day!! Your in good hands with employees like him!

Perfect!!!!!Thank you

Nothing everyone was helpful especially the person who took in the truck readings

From the phone to pickup & drop off service the whole staff is great. They do their best to accommodate all customers & make sure they have everything needed. I would highly recommend this location as I will be using them again.

None. Everything was great at this location. From service to equipment. Thank you 😊

Brandi in the Toms River location went above and beyond in helping us with scheduling our UBox rental. We had to change original contract to include moving help in TR and again in Arizona. Brandi was polite, professional and efficient with changes we had to make. We appreciate all she did!

Your staff is great. The vehicle... no so much. I'm thankful that after almost 200 miles, the 15' truck is still running. I guess I shouldn't complain too much as the truck has almost 140,000 miles, but the steering was awful and the door felt like the would fly open at any time. The wind noise was pretty had and my ears actually hurt this morning. Kudos to the mechanics that keep it running, but overall, the vehicle was not a pleasant part of the experience.

i was charge for equipment i never used or rented. i would like to talk with someone to get a refund

No was great!

I love that I was greeted in and out the store and I didn't have to wait long for services

Truly outstanding could not fault these guys for anything. Best truck rental experience I have ever had

Nothing! Representative was very helpful!

How about not making me drive 39 miles each way to pick up a truck before having to make my move. And asking a neighbor to take two hours out of his day to take me there.

I have dealt with Brandi and her staff several times over the past few years. They have always been courteous and professional in all cases. They make the moving experience painless.

it's because of the numbers 2 thru 6 the reason we keep coming back

Brandi in lakewood N.J location is always great person to deal wit rented rv storage at location and recently rented a box truck.

One suggestion would be clarifying where customers can park. Otherwise, it was a seamless experience.

Get different vans.................the GMC van was a BOMB

Very well pleased, good service

As always this facility is spot on excellent. Brafdie and her staff are second to none. they have never failed to amaze me with a consistent level of outstanding customer care level not seen in bussiness today.

Mgr Brandi and all staff are exceptional!

Nothing there was a gentleman (employee)there that was about to leave -but waited to make sure I was able to get the key and find the truck. This location does need better lighting in the front or instructions for the truck. I knew where nothing on the truck was and couldn't really see

Brandi was very pleasant. The Professional And was always happy to deal with her.

Brandie was always promptly answering emails with any questions I had. Definitely recommend to friends and family.

Brandie does an excellant job. Very helpful and knowledgeable. You could not have picked a better manager !!!

I had a very good experience renting my RV storage space from the Toms River facility. All the staff were very poiliye and knowledgeable. Eric was very accommodating by taking me to my save and showed me the hookups and how to operate the gate for entry and exit. Definitely recommend them to any of my fellow RVr’s that may need storage.

The only problem I had was the roof leaked and I had to get out with my storage items so they did not get damaged that is why I left there was enough water trapped on top of my bins that we did not see until we removed them. But water on floor items was noticed by your staff along with water on the plastic bags

I also gave you a 5 star rating on google. My experience with the customer service at this facility has been exceptional. Thank you!

I had reserved a 10 x 10 unit online. i was given two 5 x 10 units when i arrived. Although the floor area is the same, it is more difficult to load a 5 x 10 with large furniture (which i have) than the 10 x 10. Really disappointed with the switch and was not notified ahead of time.

The staff are the best

This was the best deal I have had in a while. I was planning my move and needed a place to put my unused furniture, and holiday boxes. The storage shed was just what I needed. Thank you for being there for me. Employee Samantha was a joy and very knowledgeable. Great Store!!!!

Can't think of anything to say other than "EXCELLENT". THANK YOU...…..STAY SAFE.

I had a very unique situation and in fact it was a predicament. RON the person that took care of me was very understanding and accommodating regardless of the poor cellphone reception. RON went above and beyond to assist. RON waited for me to come in after the office was closed to make sure that Access code was working. He is definitely an asset. My best experience in accommodation.

and friendly...

I was unable to get back when I was supposed to with my motorhome from Florida. They were extremely helpful in making sure I had a spot when I did get back. Great job

Ron was extremely helpful in my choosing of a rv storage location. First class operation!

Ron, Rich & Cameron were very friendly, attentive and accommodating. I was impressed at the quality and scope of the services available too. The fact that there was overhead shelter for our expensive motor coach was especially appreciated, and the security is second to none! An upgrade to 50AMP availability would be appreciated too, but considering the cost and availability of 110V service, we can manage nicely in that regard. We previously kept the coach at an airport, but mice were a problem, so we relocated to a facility with 50AMP service. I have rodent repellent units plugged into many of our outlets electric outlets ... thus the need for 50AMP service ... but, I recently discovered battery powered units on Amazon and now have that important problem solved without the need for 50AMP service.! I highly recommend UHaul for high end Motor Coach owners ... plus the staff is equally impressive! I had no idea that UHaul had such a breath of services, and at very reasonable rates, had it not been recommended to me!

The staff at the the location was fantastic, so helpful kind and courteous. They are such asset to your company. I highly recommend someone at your company take notice of this office in Tom’s River What an absolute pleasure.

Staff was knowledgeable and willing to take the time to answer all questions.

Unit very clean when I moved boxes in. This Uhaul is 5 minutes away from where I live. Very convenient..

employees have been helpful anytime that I needed help....ie.. Tools, advice, and or supplies. Thank you Dennis Reidy

My battery was dead when I went to pick up my rv

I wish was a 10 star. Brandy is absolutely the best she goes above and beyond to help every customer. The rest of the staff deserves high marks also. I highly recommend this facility.

one of the best places i have rented at

Cameron, the young man that helped me was beyond professional and courteous to me. Excellent sales person.

Great experience, great people and service!

It was a great/ easy experiance 👍👍

everybody was great there and very helpful ! The storage room was clean and very easy to get to !

Manager, Brandy and her team are the best very helpful and friendly

Under cover storage for our vintage travel trailer. So far so good. Easy access and wide gravel roads between covers. We'll let you know if the storage was safe when we get ready to hit the road again

The staff Was courteous & professional!!

Too expensive

I fortunately discovered their new covered RV Storage facilities right after buying my motorhome. New and includes electric! They were fantastic to work with. I wouldn’t go anywhere else.

All my belongings were covered with mouse droppings. Many items, such as heirloom quilts and afghans , had to be thrown away. Everything in the unit was a disgusting, filthy mess .I had not expected t

Ron was extremely helpful with the storage of our rv. He even helped me to get the rv into the proper location.

Very clean and well run

Had storage there for years and everything was fine when taken out. All was kept well and secure. Thank you!

Excellent staff. Nice facility. Would be nice if RV spots were even a foot wider, but they work.

Brandi and team are the best

Facility was clean and secure. Staff was always friendly, helpful and very accommodating.

Bob was great, he got me in and got me out. He went above and beyond to help me. He was amazing. I Definitely give him three thumbs up.

Staff was helpful and friendly

All ok

The place was nice...but the gravel around the RV storage area was too much...especially down slope where we were...but the overall storage facility was great...

A+

There was great service and a great facility. My only concern was during my stay my propane tank on my RV was emptied. I had it checked and refilled and it was fine.

I've had several units at this facility and was pleased with the staff and the customer service I received over the years. Brandi is awesome! Thank you everyone!

The staff were always very helpful. A special shoutout for Brandie.

I FOUND THE ESTABLISHMENT TO BE PROFESSIONAL AND ATTENTIVE TO MY EVERY NEED.

Always very helpful and informative.

Good experience; new clerk took longer than should be for new customer to be processed, but still wonderful employees.

Thank you Uhaul folks for the excelent treatment we received

Clean and well maintained facility. The employees are friendly and courteous.

Very helpful and pleasant

great

They are professionals excellent and very helpful Thank you. See you in the future

No further comments

Service excellent and Brandie was the best and always helpful

The staff as a whole were extremely helpful and knowledgeable offering tips to make our move run smoothly. Brandy is a credit to your organization and couldn’t have been nicer.

Everyone was very helpful and friendly to deal with.

Excellent customer service

Very convenient to have a secure place to put things while we were getting ready to move.

Service was great, store front was very clean and the guy that helped me was extremely nice and friendly.

Everyone was very helpful. And explained everything I needed to know! The facility was clean and comfortable an easy access. Thank you

If the need arises I would gladly return

Fantastic

The best. They really know to treat customers.

I will returning in the spring

No problems at all everything was nice

The roof leaks and you claim you're not responsible for and d as mage it causes. You require extra insurance for YOUR leaky roof. Do you think that's fair?

I love the facility it is so clean and well-maintained. The only issue I had was the check in process. It was painfully slow.

Excellent professional service. Highly recommend. They will not disappoint

I first told Brandie I could use a 10x5. I own a 2008 Harley Davidson VROD I was unable to fit my bike inside. Brandie went above and beyond to help me. I am in a 5x10 and appy. Thank you Brandie

Wonderful experience working with the staff at this location. Dan truly goes the extra mile for the customer. He went above and beyond for us anticipating our needs ahead of our arrival.

NONE

Customer service very proffesionalism, rates accessible and very good services

Great staff and good prices for long distance moving

Brandy was fantastic!!!!!!!!!! She sure is helpful and knows the business

All good

The staff was always helpful when I had questions regarding the unit. I felt very comfortable leaving my son's belongings in storage over the summer break.

This facility has turned into a first class operation, good job U-Haul

Very helpful staff Alexia great help. Manager super helpful all of them.. Thank you.

Very nice staff..very helpful.easy in and out.

The staff was friendly and professional. I plan to recommend this facility to friends and family.

Everyone was friendly and efficient. Only problem is getting a live body on the phone when they are busy.they do transfer the calls to a remote customer service person so not really an issue .

Good safe place

Great place and people

The staff was very nice and helpful. Britney went out of her way to make my experience very pleasant

Friendly, timely, efficient.

very satisfied

I dealt with a manager named Kevin who was very helpful.