Customer Reviews for U-Haul Moving & Storage at Rufe Snow

237 reviews

6550 Browning Dr   North Richland Hills, TX 76180
(W Of Rufe Snow Dr)

(817) 577-1732

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(817) 577-1732

6550 Browning Dr
North Richland Hills, TX 76180
(W Of Rufe Snow Dr)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy H.  |  Online Move In 
Rating:
5.0

Diane helped us with 3 storage units after the initial booking was not secured.

Francois L.  |  Overall Experience 
Rating:
5.0

It was the best experience that I have ever had with the U-Haul dealer they were over and above awesome I would definitely recommend this place and these girls I can't say enough about how awesome they were

Victoria V. 
Rating:
5.0

I love y'alls service and enjoy renting from y'all

Levi H.  |  First Impressions 
Rating:
1.0

The clerk suppose to be helping me was rude and never said anything about the gas or walk out to truck, after paying she just handed me the keys and ask if i could bring truck back 2 hrs early and when i said no well she was done with me.

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

LETA RENEE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debora K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christie n.  |  Overall Experience 
Rating:
4.0

Very nice

Kimberly F.  |  First Impressions 
Rating:
5.0

It was a pleasure to deal with Diana. Especially after the snow storm and the extension of our rental agreement.

Francois L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YVONNE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVONNE H J. 
Rating:
4.0

Within the last 2 years this facility has really grown for the better before that it had some real problems. Diana and her crew are a pleasure to work with.

CAROL R.  |  First Impressions 
Rating:
5.0

Overall great experience

LIZETH A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yaharia v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dayna T. 
Rating:
5.0

Gabe was very friendly and helpful.

rebecca S. 
Rating:
5.0

Wonderful experience!

cynthia j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
3.0

Very friendly staff. They did not have the large size I wanted, but put me on a waiting list.

cynthia f.  |  First Impressions 
Rating:
5.0

The office manager, Diana Helms made this quick and effort in the best ways. I’ll be back again.

Andy E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERTO T. 
Rating:
5.0

The manager and staff are exceptionally nice and professional

JOYCE W.  |  First Impressions 
Rating:
5.0

Gabe was great to work with. I had picked a unit from online that did not meet my needs. He was able to show me another option and made the change very easily. He went above and beyond my expectations. I really appreciated the help.

Mark D.  |  Online Move In 
Rating:
4.0

Gabe was very nice and helpful and so was Diana! The process of purchasing a unit went very quickly and she was very detailed.

cynthia j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kimberly h.  |  Overall Experience 
Rating:
5.0

Very helpful

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

Natalie P. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
1.0

Not being able to bring it to a location closer to us. And the mobile app is so difficult to use when trying to rent a U-Haul after hours. Took us 30 minutes to verify my ID and get the key.

morgan W. 
Rating:
5.0

Customer did not leave a comment.

Juila D. 
Rating:
3.0

I had issues getting my reservation set up online, I've made reservations online previously, so I called and had it set up for me. I also scheduled movers. The reservation was set up for 8:00 am pickup. When I arrived at the location they did not open until 8:30. I had movers scheduled for 8:30. I tried using my app but had technical issues and was unable to complete the pickup without assistance.

PHILLIP RAY W. 
Rating:
5.0

Diana is a great person with superb customer service!

Sonja D.  |  Overall Experience 
Rating:
5.0

The person there gave great service.

Jeffry L. 
Rating:
5.0

Great service real friendly people to thumbs up thank you

WILLIAM R. 
Rating:
3.0

It would require me to compose a small book to include all of the negative impressions and experiences I've had in dealing with your highly unprofessional organization. From the almost endless waits on hold in order to speak with a human representative at U-Haul, to the very limited and often contradictory information conveyed by different representatives to same questions, to the highly one-sided policies in your favor, it is extremely discomforting to attempt to do business with you. I'm confident that if you had any substantial competition in your very specialized area of the moving industry, you would go bankrupt.

Marvin T. 
Rating:
5.0

Customer did not leave a comment.

Barry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
4.0

Customer did not leave a comment.

Kristine P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Diana was so awesome !!! Really great employee you have there

Candy W.  |  Overall Experience 
Rating:
5.0

This entire weekend was booked and when my driver tried to call to use the truck the day prior to attach to this reservation an representative called me immediately to make sure it didn't bump off my reservation as all trucks all over dfw were booked up totally Thank you for you attention to details! Mary Peterson

DUSTIN CARTER M. 
Rating:
5.0

We had a very pleasant rental experience at Richland Hills Texas facility..Van very clean..in and out in minutes..return the same..Great customer service

CEDRIC H. 
Rating:
3.0

Customer did not leave a comment.

Rae K. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

You advertise $19.99 in-town moves, but with fees it works out to more than double ($50). On top of that, once I was done turning in the truck I get home and check my phone. I see a text message that I'm supposed to do online check in or face a $20 penalty. But the attendant said I was all checked in. You shouldn't be sending these messages if they're not applicable. If it's really required then the attendant should make that clear.

MIchael S. 
Rating:
5.0

Great place to keep your stuff stored

Samuel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

The lady that worked there was super sweet!! Will definitely use them again.

Chelsea C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO O. 
Rating:
5.0

Customer did not leave a comment.

edward r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leon C.  |  Overall Experience 
Rating:
4.0

Very well managed and maintained.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carter L.  |  Overall Experience 
Rating:
5.0

No improvement. Service was great

Brad M. 
Rating:
5.0

I rented a unit for over 6 years at this location. Not once did I ever find any rodents or out of the roaches in my stuff. Everything was always well kept, even after not visiting my belongings for over 6 months. People I know at other locations, have found their belongings ripped bt rodents and even found excrement. I recommend this specific location to everyone!

EDGAR V.  |  Overall Experience 
Rating:
5.0

The service at this location was excellent. The promises on charges were exactly on point. I would definitely use this specific location again if needed and recommend it to everyone.

edgar V. 
Rating:
5.0

Dee is a very loving and caring lady. Many blessings to her.

RHONDA J.  |  Overall Experience 
Rating:
5.0

All good.

Eddie W.  |  Overall Experience 
Rating:
5.0

No improvements needed. Diana was fantastic and made the experience the best it could be!!

Brad M. 
Rating:
5.0

I stored things in two different units over eight years. My things have not deteriorated at all, and what a relief that was.

Jennifer L.  |  Overall Experience 
Rating:
5.0

Gabe was professional, informative and courteous. Asset to your company.

PAMELA D.  |  First Impressions 
Rating:
5.0

I absolutely love this location. I have rented a storage there before and the staff has always been great. The site is always well lit and clean. I would definitely recommend them to anyone.

LATASHA T.  |  Overall Experience 
Rating:
5.0

Very good service

Eddie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ben D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

A great experience

GLEN M.  |  Overall Experience 
Rating:
5.0

Only problem was when we arrived they had gone to lunch and we had to find something to do with a loaded car for over half hour. Wish someone had said this could happen in one of my calls!

Angela H.  |  First Impressions 
Rating:
5.0

This was by far the best UHaul Rental location and staff I have ever used.

Suzanne A. 
Rating:
1.0

Young Hispanic male was very when I asked for a refund of my credit balance that I paid for ahead I will never return to this storage for service again he should be terminated on the spot

Ernest F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ellen A. 
Rating:
3.0

The truck broke down before we finished our move. The site didn't even offer us a refund or anything for the inconveniences. My husband was stranded in the parking lot of a shopping center and I had to pick him up, unload our stuff out of the back and drop off the keys to the rental facility.

Roy H. 
Rating:
5.0

good price, accessible 7 days a week, nice employs, thanks for everything

NANCY M.  |  Overall Experience 
Rating:
5.0

My stuff was dry and there were no bugs or anything in it. Was pleased.

Betty Jo o.  |  Overall Experience 
Rating:
5.0

The Uhaul representative that assisted me provided excellent service and was very professional.

Rutez M. 
Rating:
5.0

Nothing! I had a great experience and the lady who was there was so nice and understanding.

Korrie D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Joy was a very nice and kind person. I loved her additude. All employees were awesome when we spoke. I will be coming back soon.

rick c.  |  Overall Experience 
Rating:
4.0

Nice and clean and staff very helpful

Bryon F.  |  Overall Experience 
Rating:
5.0

Worked great for us!

Ryan T.  |  Overall Experience 
Rating:
5.0

Very helpful,very courteous

STEVEN H.  |  Overall Experience 
Rating:
4.0

Great place to do business with !

David B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leon T. 
Rating:
5.0

I have used this U-Haul location several times because of the friendly staff and how clean the storage units (and surrounding area) are. Thanks again!

Rebecca R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Good place, quick service, and the lady at the front was awesome!! She was very helpful throughout, she was busy and never skipped a beat with a smile!! Definitely would recommend!

Ryan T.  |  First Impressions 
Rating:
5.0

The 15 footer ran like a top even though there were almost 111000 miles on the clock. Maintenance team must be professional group to keep the old buggies ticking. Staff at the counter were fantastic. Thanks

Norman W. 
Rating:
5.0

Nice and courteous salesperson. Quickly rented a 15' cargo truck. The vehicle perform very well - easy to drive.

Scott C. 
Rating:
5.0

Exceptional service...Thank you Lee

Lee Q.  |  First Impressions 
Rating:
5.0

Joy Harrington was quick checking out truck rentals and retuning rental was a breeze also! Thanks Joy!!

Michael S. 
Rating:
5.0

The staff was incredible and easy to work with. The place is great and affordable. I definitely recommend this place!!!!

Adalberto O.  |  Overall Experience 
Rating:
5.0

Nice people. Ms. Harrington and Jose we're both helpful, got me in and out, despite issues with the card reader.

robert B. 
Rating:
5.0

Nothing. You guys were great. Thanks

Maria T. 
Rating:
1.0

I payed for 24 hour access and most of the time I had a u-haul truck parked in front so I couldn’t gain access! Asked manager about it and he said he couldn’t do anything about it! Poor Management!

david l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd G. 
Rating:
5.0

Jordan and Gabe were amazing! The day we moved into the storage unit- Jordan brought water for us and our helpers- An unexpected and gracious gesture. Thank you!!

Colin B.  |  First Impressions 
Rating:
5.0

Nothing. It was all great.

Jo bradford M. 
Rating:
5.0

Pleasure to work w/Joy!

Leonard M. 
Rating:
5.0

Joy a delight to work with. Location very convenient.

Karen M.  |  First Impressions 
Rating:
5.0

The manager was exceptionally helpful and nice. Everything was extra clean.

Nancy H.  |  Overall Experience 
Rating:
5.0

The Manager who assisted us was fantastic. She was friendly, professional and went out of her way to make sure it was a smooth process.

Lisa R.  |  First Impressions 
Rating:
5.0

If I ever have to use a storage company again it will be U-Haul on roof snow personnel were outstanding security excellent and very very clean it was a joy storing my household goods there.

LARRY W.  |  Overall Experience 
Rating:
5.0

Excellent

Lamboy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zabrina W. 
Rating:
5.0

The on site manager was very helpful.

MIKE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

MS. JOY is one of the most gracious people I've ever met I have rented from her twice now and she goes above and beyond for me and my family please always call her first because she will give you the best deals !!! Andrea Seibel

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl J. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

I have used U-Haul for all my moves and storage since 2000 - it's always a good experience and always satisfied.

Dana H.  |  Overall Experience 
Rating:
3.0

Rented for 7am pickup through 24/7 pickup and vehicle not ready. Couldn't pick up until 9am. Delayed all help I had scheduled. The truck had apparently just been returned before I picked up and had not been swept out (rodent feces). This was not a good experience with the exception of the free size upgrade.

Shane D. 
Rating:
4.0

Turning the truck in was disappointing. When I turned the truck in with more gas than what it had when I picked it up, I was told I picked it up full. Good thing I had my paper work showing otherwise

Hakim S.  |  First Impressions 
Rating:
3.0

The12volt Outlets did not work. That makes it hard to charge your phone, and use navigation when you are traveling to a new location. That was quite a problem. Also, my bill was $25 more than the estimation given on the website. Mileage included.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Najwa D. 
Rating:
5.0

Joy is fantastic and kind and caring. She really is a testament for your company, and because if the need arises I most surely will return to her, even if I have to drive an extra 30-50 miles because I know I will be in good hands with her. Thank you so much Joy!!

Demetra G. 
Rating:
5.0

Thank you!

Marcus O. 
Rating:
5.0

Very helpful and worked with me and I appreciate it. If I ever need storage or friends or family needs storage I will definitely send them to this location

eric m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena M. 
Rating:
5.0

The people working at this particular U Haul facility make the place worth renting a spot. They are very helpful, friendly and professional. In addition to the great staff, I got an excellent price.

Diane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Maurizio M. 
Rating:
5.0

Very nice people at the office.

David B.  |  First Impressions 
Rating:
5.0

Excellent U-Haul location with super management, Joy is awesome!

Bill S. 
Rating:
5.0

Customer service was great! I was helped efficiently and curtiously from renting the vehicle to returning it. Thank you.

GREGORY C. 
Rating:
3.0

Price is insanely expensive, I know location managers don't have any say in this, but company wise, I paid 280 for 24 hours... kind of insane

Tyler Z. 
Rating:
5.0

Employees were very friendly & helpful!

Carol G. 
Rating:
4.0

Customer did not leave a comment.

LeAnn G. 
Rating:
5.0

Shi is a super sweet customer oriented sales assistant. She is thurough, knowledgeable, patient and kind. She is a true value to this location that I have used several times. And Joy the manager as always is great

Jennifer H. 
Rating:
5.0

Joy is a personable and very helpful.

Tonya R.  |  First Impressions 
Rating:
5.0

Great place. Very happy with my choice. Joy is awesome!

Dennis E.  |  First Impressions 
Rating:
5.0

Great job

DANIEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Joy and Joe are really great ambassadors for U-Haul!

Bill S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Joy was awesome and well accommodating.

Loren J. 
Rating:
4.0

Customer did not leave a comment.

Josh K. 
Rating:
5.0

During my storage here, I had a great experience. I was always notified of everything related to my account. The staff is always available and helpful. Always have a great attitude ! Store here y’all!

judith h.  |  Overall Experience 
Rating:
5.0

Joy was so helpful and very nice to talk you. She Cares about the people and will tell my friends and family about her.

MONICA R.  |  Overall Experience 
Rating:
5.0

The manager is very helpful and works really hard.

Sonja D.  |  First Impressions 
Rating:
5.0

The manager was very helpful. She got back with me in a timely manner. I would highly recommend this U-Haul. Penny

PENNY A.  |  Overall Experience 
Rating:
5.0

Best U haul facility ever..Great customer service! I highly recommend this location(Browning Street) in N R H, TX

Nancy G.  |  Overall Experience 
Rating:
5.0

Previous manager, Ken/Keith??, made an error and was supposed to refund $15 & never did. Never returned calls, just horrible but since Joy has been there, it’s a 5 Star vs. 2 star rating hands down!

DIAMOND P.  |  Overall Experience 
Rating:
5.0

Everyone at the facility was professional, helpful, courteous, and always smiling. Thank you all for giving us beyond above top notch service!

shannon T.  |  Overall Experience 
Rating:
5.0

Your Facility is very clean & well Managed, The Manager Joy is very professional & always gave excellent customer service. I would highly recommend this Storage Facility as the best.

DEBORAH LOPEZ D.  |  Overall Experience 
Rating:
5.0

Love doing business with these guys. They made me feel so welcome!

Dana H. 
Rating:
5.0

Joy was awesome and very easy to talk to and if any problems arose she was very helpful and got it figured out right away ! So THANK YOU JOY for a great storage experience !! Keep up the good job .

dorothy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

margie R. 
Rating:
5.0

Professional business and friendly service technicians!

Fernando G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Great service, great staff. Enjoyed it. NO STRESS!

Shauna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah H. 
Rating:
4.0

The facility & staff are great. The only negative is the policy not to pro-rate the final month. I left with 10 days remaining (and prepaid), but didn't receive any kind of credit or refund.

Sharon M.  |  Overall Experience 
Rating:
5.0

Great business love to do business with Joy

FRANKLIN W. 
Rating:
5.0

Customer did not leave a comment.

keiarah M. 
Rating:
5.0

No complaints

CHARLOTTE L.  |  Overall Experience 
Rating:
5.0

everything was great!

Bill S. 
Rating:
5.0

Customer did not leave a comment.

KY N. 
Rating:
4.0

Joy was wonderful! Thank You!

Thomas E. 
Rating:
5.0

Her name escapes me at the moment but the lady that served me was great. I would definitely recommend this U-Haul and Storage to all my friends. I was actually going to use a storage closer to my rent house but she will get my business from now on.

Richard L. 
Rating:
5.0

The location was very convenient for me and the staffs were friendly either.

dong su s.  |  Overall Experience 
Rating:
5.0

Staff was wonderful!

Bill S.  |  Reservation 
Rating:
5.0

Everything was wonderful!

Bill S. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Nothing at all. Joe was wonderful! The costs are up front. No hidden fees.

Kim H. 
Rating:
5.0

n/a

Davud G. 
Rating:
4.0

Verbally explain to all customers who purchase a U-box that the container holds weight up to 2000 pounds and to place the heaviest boxes in the middle of the container.

Dinah C. 
Rating:
5.0

Joy was friendly and hospitable. She did a great job of being attentive and customer-oriented.

alan B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The estimate online was approx $350. The actual total was $450+. Ouch!!

Jennifer Lynn R. 
Rating:
5.0

Nothing, it was great!

holly C. 
Rating:
5.0

Fantastic help

day c.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Kymberly P. 
Rating:
1.0

This email address is not owned by the customer who submitted it for use. The full extent of the identity theft involved is not yet apparent, however I am watching closely to see what develops

Bryan S. 
Rating:
1.0

The representative she was very aggressive with me. Please call me for more information 14696883320 Thank you

elkhidir G. 
Rating:
5.0

Michelle was great! She checked the truck for us and had it ready to go. She was having internet issues and she was still able to help us out quickly. When we returned the rental she check us out quick and we didn't even have to come back in the office. Great service!!

erika F. 
Rating:
1.0

Better communication from corporate office to the on site personnel, was advised that a truck for $29.95 per day, automatically becomes $95.00 for using the truck for 3 hours , hidden fees, no explanation of whats being charged is down right thievery

fred W. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
4.0

Thank you very much to the Manger that helped me in my time off lost hearing me out . That ment a lot to me !! Thanks

katherine w.  |  Overall Experience 
No reviews have been submitted for this location.

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