Customer Reviews for U-Haul Moving & Storage at Russell Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Russell Rd

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LEYDA CECILIA R.
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Customer did not leave a comment.

Steven B.
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Get your stuff together. You guys tried to charge me for additional mileage when I was under mileage by over 50 miles. Simple math. Also, I tried to call prior to returning the equipment to verify that the storage unit I reserved was actually available. Couldn't get through to anyone but a call center representative that had an attitude when I asked her to verify my reservation. Complete waste of time. Ended up renting a storage unit across the street.

ARION BRA NAE T.
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Great will use them again

Scott L. | Overall Experience |
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Customer did not leave a comment.

Filip K.
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Customer did not leave a comment.

DORINA TAVAS S.
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Customer service was helpful and friendly.

Kent I.
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Customer did not leave a comment.

irene K.
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The service was great. The company where I picked and returned the truck went smooth

LARRY A R.
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Everyone here is pleasant and very helpful.

Dana W.
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None... I have used this location to rent trucks numerous times and they are always consistently good!

JAMES EMERSON M.
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Customer did not leave a comment.

Kathleen W.
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Customer did not leave a comment.

Michelle O.
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Customer did not leave a comment.

Sergio V.
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Customer did not leave a comment.

Kenneth J. | Overall Experience |
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AMAZING CUSTOMER SERVICE!! THANK YOU SINCERELY KEN JOHNSON

Paul L.
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Customer did not leave a comment.

Samantha A.
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Customer did not leave a comment.

DEBRA DIANE N.
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Customer did not leave a comment.

Bernard H.
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Confused when in-town driving started getting charged by the mile. I don't rent often but I thought it used to be unlimited in-town.

JOSEPH HAVEY C.
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Customer did not leave a comment.

RICARDO LEGASPI G.
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No comment satisfies with the rental the customer service is good and kind

Jennifer Renee H. | First Impressions |
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Customer did not leave a comment.

ALESSANDRO P.
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Customer did not leave a comment.

JASON H.
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I did not realize the equipment was not going to be clean. Fortunately I purchased bags to cover my mattress but everything else was either ruined or had to be deep cleaned.

RANDY GENE R.
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Customer did not leave a comment.

VAHN FRANCIS K.
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Cheyenne was amazing!

D ANTHONY W.
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Fast professional and efficient! They did a great job!

ANDRE DION S.
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Customer did not leave a comment.

Adam S.
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The truck's cargo area was spotless, however the exterior of the vehicle was FILTHY and, upon driving, it felt as if it had needed mechanical service. Suspension was completely shot and high gear was skipping. Truthfully, I was more than a bit disappointed as I've rented from UHaul many times and this was the worst vehicle by far.

Roni E.
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First of all I took the truck the lady said there's a lil gas in it , as soon as it turned on the gas light turned on ! Got back the truck with some gas in it and I didn't get any discount or appreciated ! The truck smelled like dog and dog hair was all over the place , I'm allergic to pets so that didn't go well for me at all. Honestly it was my first time and that was bad !

CHRISTOPHER S.
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Customer did not leave a comment.

ANTONIO ROMUALDO D.
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Customer did not leave a comment.

JOSE G.
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Location hard to find

YVONNE HENRIETTA W.
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All was great

Tysan S.
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Never using U-haul again. I have moved 18+ times in my life. Am 32 years old. Never doing it again.

MICHAEL WALTER B.
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Improve parking lot

GAILEN ASHLEY K.
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Keep doing what you're doing now, every representative I ran into had a very pleasant attitude and seemed very genuine with wanting to help me! I had a very positive experience during my move, thank you for making it so smooth and pain-free. :)

Jahaira T.
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Customer did not leave a comment.

MARK STEVEN J.
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Not a thing. Everything was great and the customer service was fantastic

MICHAEL K.
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Customer did not leave a comment.

WILLIAM ROGER S.
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Customer did not leave a comment.

Richard K.
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Customer did not leave a comment.

ROBERT EDWARD C.
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Customer did not leave a comment.

Zachary J.
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Customer did not leave a comment.

JACK NORMAN C.
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Better tracking of the milage. I rented a pickup and used it for about 26 miles, give or take a couple of miles. When I turned it in, they tried to say I used it for 56 miles. I brought it to the attention of the technician checking me in and she adjusted the amount. I liked that she was able to do this without much difficulty. I didn't like the fact that I was initially charged an additional 30 miles ($.56 per mile) above what i had used. Overall I was satisfied with the service I received at this facility.

Dawn C.
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Customer did not leave a comment.

Karen C.
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Very easy return of the pads and furniture dolly - they were able to do everything outside and email my receipt- didn't have to drag it to the inside counter. Was extremely pleased with that! Will use this location again

THOMAS HAROLD T.
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Customer did not leave a comment.

JOAQUIN MAXIMILI F.
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Customer did not leave a comment.

Santina N.
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Customer did not leave a comment.

Annie R.
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Customer did not leave a comment.

Shannon H.
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Improvements to how customers are welcomed to the counter. Full disclosure on the charges to credit cards... I was told they would hold an amount and instead they charged in amount and now I have to wait for my money back.. quick to take my money but not so quick to give it back

ANTONIO ROBERT C.
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I've been renting at this location as needed over the years. Always professional, friendly, and helpful. No matter how busy.

Todd T.
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Great service no problems.thanks.will be back soon to help family members moving.👍👍👍👍

JAMES EDWARD B.
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Quick easy drop off

Donna L.
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Not much, other than accept cookies so ones phone doesn't block the location. Took a hit to realize this was the problem 😬

Robert M.
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Customer did not leave a comment.

martin p. | First Impressions |
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Customer did not leave a comment.

Larry W.
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Customer did not leave a comment.

MARY PATRICIA D.
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Customer did not leave a comment.

Orlando M.
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Great service, appreciate the free upgrade thanks!

Troy W.
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Customer did not leave a comment.

Cristobal G.
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Was very fast and easy to get one..and very professional service and great customer service thanks you guys for your service

TUI HOMER M.
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Nothin youre doing great

REID D.
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Uhaul is the worst company I have ever dealt with. When they make a reservation, they need to stick with it. Simple as that. Moving is one of the most stressful times of your life. It gets compounded when uhaul doesn't honor your reservation.

Sean C.
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I did everything online and wanted to get my truck through the mobile option. When I got to the truck they would not unlock it saying that they could not get a hold of a reference. My fiance was standing right next to me. they never called her. Then I had to go inside to get the keys. DO THE ENTIRE PROCESS over again even though i did it already online. Once I FINALLY got to the truck and checked it the furniture dolly that i rented wasnt in the truck so IF the mobile access worked like it was supposed to I would have driven away with NO furniture dolly. Also this WAS. NOT the location I wanted. I was called the night before and informed I had to change locations. This ENTIRE experiene was awful and i an not happy about it. I would like a partial refund for all the crap I had to go through.

Tara K.
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My phone agents were not helpful at all. The truck was dirty and even had a pair of underwear behind the seat. However the gentleman that helped me after the fact was AMAZING!

KEVIN LAWRENCE O.
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Customer did not leave a comment.

Gregory S.
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I got charged for three days rental when I only had the equipment for two days.

Eugenia A.
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Customer did not leave a comment.

Kelly Z.
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Customer did not leave a comment.

Susan K.
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All went great!

Bruce B.
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Great Job. Thank you.

Victor C.
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Not much I can add everything went well with this U-Haul location. The manager- owner was very kind and professional. Thank you

Michelle P.
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Customer did not leave a comment.

Mauricio R.
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I was not in a hurry when I went to pick up the trailer so the timing was perfect. I would recommend to anyone renting a u-haul to be patient from pick-up ‘till drop-off time. Then you can go home and relax.

Gregory B.
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Great customer service check out was easy and quick will definitely use again in the future

Marshall E.
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Customer did not leave a comment.

vicky S.
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Customer did not leave a comment.

GREGORY SCOTT W.
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Customer did not leave a comment.

Acacia L.
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Customer did not leave a comment.

JANICE MARIE L. | Overall Experience |
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My rating said it all , the employee are great and helpful. I have just moved out of the unit and it was a nice friendly transition, one of the employee actually help me put some items into the uhaul truck when he seen I was having difficulty....Thanks uhaul team !!!

ANGELIQUE RENAE M.
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I reserved a 26 foot truck but got a call the day before that there were none available. That was from a different location. I had to scramble and rent 2 trucks from this location

martin S.
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Customer did not leave a comment.

JERRY E. | Overall Experience |
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Customer did not leave a comment.

steve L.
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Customer did not leave a comment.

NOEL WELLESLEY H.
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very good service

JASON S.
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Customer did not leave a comment.

JOSE G T.
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Your mileage charges at outrageous.

KEVIN B.
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Good working truck. Just had a bad smell in cab. Odor was like vomit. We opened windows & spray deodorizer.

Maria M.
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Customer did not leave a comment.

WILLIAM R.
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Lower costs on mileage and rental.

MARK JAY G.
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Customer did not leave a comment.

Jeremy C.
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Great. Job! Keep. It. Up!😊👌

SARAH BETH A.
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Customer did not leave a comment.

Robert T.
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Customer did not leave a comment.

Kaeloni S.
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This facility is excellent. The staff is very friendly and helpful, and again went out of their way to help make a stressful time a bit easier. I truly appreciate everything they did for us.

Ralph D.
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Truck's steering wasn't very good. Had to fight to drive it straight. Actually, very dangerous. Other than that, a very good experience

Kaeloni S. | First Impressions |
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This facility is amazing. I love that a lock was included in the unit for us! The loading dock made moving in much easier, as did the elevator and all the dollies. I feel very secure knowing the unit is alarmed. The staff was so helpful and friendly. I'm very happy with this unit and will definitely recommend it to everyone! Thank you!

Mitchell P.
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Customer did not leave a comment.

Gregory M.
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The whole experience from check in, equipment use and return was flawless. All the staff were excellent and by far the best experience I have had with renting a Truck .

ERIC O.
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Customer did not leave a comment.

Peter A. | First Impressions |
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thank you for a quick check-in and getting me on my way asap. The drive was quite long getting here so it was nice not having to wait long for the unit .

LARRY EUGENE H.
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Customer did not leave a comment.

Eric L.
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Customer did not leave a comment.

Larry G.
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Truck was not clean outside (cab) looked and ran like old truck.

TIMOTHY S.
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Customer did not leave a comment.

SCOTT DAVID R.
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Truck was fine, but the ramp was not cleaned off from the previouse use. Covered in pottong soil from a plant.

Leslie L. | Overall Experience |
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Monthly rate for the 5x10 unit was a bit pricey.

thelma p. | First Impressions |
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I was initially frustrated by wait time on the phone for fifteen minutes, however the person I spoke with was professional and courteous. After I received a reservation and went on the property everything went smoothly. Thanks!

Kathleen V. | Overall Experience |
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Customer did not leave a comment.

Nudar A. | Overall Experience |
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Customer did not leave a comment.

Michael R. | First Impressions |
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While the assistant manager I spoke to the evening of July 8th was very friendly and professional and confirmed my storage rental over the phone, when I went in the morning of the 9th the 2 female employees at the front desk stated I had no storage unit despite me being charged for it and refused to help. I was refused the service I paid for.

Ashley M. | Online Move In |
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There isn’t an option for 24 hour access online, but the wording makes it seem like that option is included, which made it extremely inconvenient to make a trip for nothing at 3am.

Joann B. | Overall Experience |
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Customer did not leave a comment.

Nicholas C. | Overall Experience |
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Customer did not leave a comment.

Robert B. | Overall Experience |
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Customer did not leave a comment.

Donna C. | Overall Experience |
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Customer did not leave a comment.

Brenda D. | Overall Experience |
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I was dissapointed that U-Haul does not pro rate the unit. I moved out early and still had 20 days left on my unit. I had this unit for 2 years and usually paid up 3 months in advance.. I called and texted with customer service to discover that I couldn't get my $66 back as the units aren't pro-rated like an apartment is. I would hesitate to recommend U-Haul for that reason. I would recommend that the customer find a space that does the pro-rating. My rent went up, which I found frustrating. I would have expected some kind of discount because I was a good customer that paid on time or in advance.

William W. | Overall Experience |
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Customer did not leave a comment.

William W. | First Impressions |
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Customer did not leave a comment.

CELINE C. | Overall Experience |
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I had a unit here for about 7 years. Never had any problems. Such nice people work here! Thank you for everything!

Cherylbeth B. | First Impressions |
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Chelsea was very respectful & professional. She was an excellent help.. Thank you much.

FLORDELIZA M. | Overall Experience |
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Rental units are too expensive and At times, there’s not enough space at the dock. Other than that, it’s a A+ facility.

Teresa Ann S. | Overall Experience |
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Customer did not leave a comment.

Nicholas C. | First Impressions |
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Great customer service

ANTHONY W. | First Impressions |
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Chantelle and the rest of the staff are the best....

MICHAEL K. | Overall Experience |
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Customer did not leave a comment.

Ronald M. | Overall Experience |
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Customer did not leave a comment.

Crystal G. | First Impressions |
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Customer did not leave a comment.

Miguel R. | Overall Experience |
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Customer did not leave a comment.

Douglas W. | Overall Experience |
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Something that would be helpful in the units would be lights.

Amelia M. | Overall Experience |
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Always clean, and fresh smelling. I always felt secure while there. Best Uhaul storage facility!

Katie L. | Overall Experience |
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I no complaints everyone the front desk mike the manger was the perfect crew . I was with them for about 3 plus years n they treated very good .i would highly recommend them ...

Donna C. | Overall Experience |
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One of the best storage facilities by far.

michael m. | Overall Experience |
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I enjoyed my time with you folks.

Jennifer Renee H. | Overall Experience |
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Convenient location with lots of trucks, friendly and helpful staff, and clean facility. I will rent a storage unit from this location again.

Dnelle S. | First Impressions |
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Smooth ride and execution of paperwork. Right on point!!!

Patrick T. | Overall Experience |
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Manager Mike, and one of his employees, Angela, were great to work with!

Ed G. | First Impressions |
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Came in to get my room, the clerk assisting me did not know how to look up reservations. She asked a coworker for help and he told her to figure it out because he was busy or to ask someone else.

Sally Y. | Overall Experience |
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Thank u

Jennifer Renee H. | First Impressions |
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Bill provided me with excellent customer service.

Rosemarie L. | First Impressions |
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Staff was very nice very helpful

Leila P. | Overall Experience |
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They had plenty of friendly staff and are very helpful.

Melissa R. | Overall Experience |
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I would use again and recommend

Robert D. | Overall Experience |
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none

Rhonda Germaine B. | Overall Experience |
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I had my belongings stored at this U-haul location for more than two years and was very confident that Mike and his staff ensured the utmost security and cleanliness of the facility. Thank you to them

Francis H. | Overall Experience |
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By far the Best UHaul Facility I have used.

stephanie v. | Overall Experience |
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Very helpful and pleased with the service

Lana A. | First Impressions |
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Angela was great to work with as well as all of the employeess that I talked with. After needing 4 units instead of 2, I was grateful for their coutesy and and professionalism.

Jennifer H. | Overall Experience |
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N/A

Randy K. | First Impressions |
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I chose average because I reserved this trailer for $14 a day. The reservation was moved to the Nellis location due to your convenience. I had to drive 30 minutes to get it, plus I had to pay $50.

Robert M. | Overall Experience |
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Very clean, secure and well lit facility. Staff was very professional.

Cheryl C. | Overall Experience |
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The facilities were of excellent quality. The building was immaculately clean. I also liked the security features. Staff were very responsive and accommodating.

Jonathan M. | Overall Experience |
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Already expensive and raised the price every couple of months. Nickel and dimed is to another storage facility.

Marshel B. | Overall Experience |
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Thank you for keeping my personal property, safe and secured while I was transitioning from Vegas.

Norman F. | First Impressions |
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Great service

Carmelo C. | First Impressions |
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Great customer service

Vahe M. | Overall Experience |
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Very helpful, great staff, and personnel. From the GM. and every one else. Highly recommend. A 5 star Unit.

Kenyon B. | First Impressions |
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Wonderful experience and great service thank you uhal

Eunistie P. | Overall Experience |
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Fees are much too high, I spent 3,800 in one year & five months. Will never return....

Douglas W. | First Impressions |
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T’Anna was great! She was super friendly and helpful! Excellent customer service!

Richard W. | First Impressions |
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Hi Mike you are the coolest great service

Paula N. | First Impressions |
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Staff was so helpful and welcoming!!

Yvonne D. | Overall Experience |
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Great facility and custom service. Very convenient hours.

Mary B. | First Impressions |
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I don’t recall her name but the gal that helped us went above and beyond to answer questions and show me my options. I am happy about my agreement. She is an asset to your company.

EZEQUIEL M. | First Impressions |
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Best uhaul location

Elmer S. | Overall Experience |
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Service at this location exceeded All my expectations very friendly very prompt I would definitely recommend this to any friends

Stephanie S. | Overall Experience |
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The staff was always nice and helpful.

Ryan T. | Overall Experience |
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Great experience.

Deborah R. | First Impressions |
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Everyone was extremely helpful, personable, and made this transitional season in my life... start off well. THANK YOU!!!!

Jacqueline D. | Overall Experience |
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!!!

Kimberly F. | First Impressions |
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Great Customer Service Very Friendly and Helpful

EARL H. | Overall Experience |
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A GREAT U-HAUL LOCATION.

Marleen M. | Overall Experience |
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From day one, your staff has always been friendly, courteous and helpful. I’ve never had a problem. Great service!

CYNTHIA R. | Overall Experience |
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Very clean an friend

Preston A. | Overall Experience |
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NA

Stephanie F. | First Impressions |
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Excellent.

Theodore P. | Overall Experience |
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Grate

Lavonne H. | Overall Experience |
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Very happy having used your very clean storage unit.

Robert Tandy X. | Overall Experience |
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thanks

Roxanne R. | Overall Experience |
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I only needed storage for very short time, however, I was told I got the second month free, it was not noted anywhere and got message when the next payment was due. It was for the second month.

Jazmin C. | Overall Experience |
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Thank you for working with me and understanding personal issues. I will always be grateful for having my stuff stored at Uhaul.

SABRINA M. | Overall Experience |
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No comments

John P. | Overall Experience |
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Angela was super excellent, took care of me and went out of her way to solve any problems i had.

Kelli J. | Overall Experience |
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The staff was more than helpful with our changing needs. Especially Angela. Thank you for taking some of the stress off of our recent move!

Thomas H. | Overall Experience |
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There was confusion about access hours. When I ask on the phone the person said 24 hour access. At check in there was no mention of access hours. When picking up Stuff I had to leave at 5 pm.

Miguel T. | Overall Experience |
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I have used your facility on several occasions throughout the years and have always exceeded my expectations. The staff on this occasion was the most helpful and friendliest ever.

DEBORAH L. | Overall Experience |
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I loved using this facility to store my furniture. It was a worry free experience. Respectfully; Deborah Lafayette

michael l. | Reservation |
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Very helpful and was able to drop off truck at this location instead of the location that was specified on my original receipt. Ruth was extremely helpful as well!

Victor L. | Overall Experience |
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Good. Job

MELVIN T C. | Overall Experience |
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Thank you!

Barbara f. | Overall Experience |
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The personnel was very friendly and helpful and the facility was perfect for our needs.

JOSEPH S. | Overall Experience |
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Moving out of this storage and facility as the monthly cost raises yet again.

Ronalld S. | Overall Experience |
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I'm telling you I can't say enough about the customer service !!! I've been renting my trucks for the last couple years from U-Haul ... from locations from Boulder Highway and Horizon...95 and Durango

Brett W. | Overall Experience |
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We were pleased with the haul experience

SCHEHERAZADE B. | Overall Experience |
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Thank you for a great experience. Rich went above and beyond to assist us Thursday. He deserves a raise!

Rich C. | Overall Experience |
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N/A

tom v. | Overall Experience |
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Horrible

No reviews have been submitted for this location.

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