Customer Reviews for U-Haul Moving & Storage at Russell Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Russell Rd

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Dennis H. on

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Lawrence B. on

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Great service

michael m. on

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I enjoyed my time with you folks.

Edward K. on

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Kenneth H. on

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Denae W. on

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the car was marked at half full when i purchased. when i got in it was below half. i filled it due to fear of penalty. i even showed a picture to the person who checked it in and he ignored it.

MICHELE D. on

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All went well. The previous customer didn’t bring the trailer back when they were suppose to!, so they didn’t have the size we asked for but they up sized us for the same price. So all worked out just fine.

Brad N. on

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Angela was great

Billie B. on

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When we used the dolly the wheel fell off so we had to carry everything by hand. We were very upset. When we returned the truck we explained about the dolly and the girl at the counter gave us a discount. I have rented from you many times and you have great customer service.

James H. on

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Brian M. on

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Bruce J. on

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William M. on

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New to this area and this local center. Amazingly nice and helpful staff compared to the many other centers I've been in.

DOUGLASst G. on

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Michael S. on

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Overall.... good experience !

Jonathan D. on

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Joshua W. on

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Service was perfect.

Robert S. on

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Lino G. on

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Inform customer that if they return the truck after the agreed time , they would be charged an extra Day. I was not informed and was charged, $55.00 more for a $29.00 per day rental, I returned the truck 45 minutes past the hour.

Amir K. on

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Sharon B. on

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Philip K. on

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The service agent was very knowledgeable and efficient and courteous as well

Sherry S. on

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Nelly L. on

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Good service.

Richard H. on

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Great staff, easy to work with

Patricia N. on

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Leo T. on

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Frederick L. on

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Thomas P. on

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Everything went smooth. Staff was “on it”. Bill was right on budget.

Larry M. on

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Great service from start to finish.

Henderson M. on

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Henderson M. on

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Charles J H. on

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Iris K. on

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Bryan P. on

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The trailer had dirt inside and the dozen pads I ordered were not there

Richard H. on

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The person receiving my rental was rude.

Marie C. on

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Ramona G. on

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Get rid of Mickey at your boulder hwy in Las vrhsd

Luis S. on

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Mauricio R. on

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Everything was fast and at low cost! Highly recomended!

Lorin S. on

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Great employees/location

george S. on

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Cory A. on

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Paul S. on

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Great staff

Linda B. on

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Brianna was very helpful ,courtesy to us

Linda C. on

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I can't think of anything that could be done to improve it. Every one there was very helpful and very friendly. They went out of their way to be helpful. I will certainly use them the next time I need to rent a van or truck.

Robert S. on

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Thank you!!??

Eric M. on

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Andrea F. on

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Great customer service. Very professional and organized

David S. on

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Amy D. on

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Juan R. on

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You guys are doing a good job. Everyone was pleasant & courtier.

Joseph B. on

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I returned everything exactly how I received it (other than the 6 moving blankets we took out of the package). For some reason I was changed 6.50 for moving blankets being damaged or missing. I know for a fact this was not the case. The gentleman that helped us could not work the hand held device he had, I had to help him navigate from or screen to the other. This experience just confirms my impression that no matter how careful you are to return everything as you received it, somewhere there will be an extra charge its inevitable... I even returned the truck a day early.

Mary S. on

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James P. on

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Friendly staff, lots of accessories for sale, good vehicles

Mackenzie H. on

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Maria C. on

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Service is great. The staff is the best of any Uhaul in the Las Vegas/ Henderson area.

Jesus G. on

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Donald S. on

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Todd S. on

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Catherine T. on

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Eric T. on

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Andrew M. on

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The staff, particularly the ones that answered the phones, gave me almost entirely incorrect information every step of the way and were resistant to even give that.

Glen L. on

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Wanda H. on

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Customer serv was the best!!!!

larry R. on

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This location is awesome

Ritchie M. on

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No comment, superb deliverance and customer support.

Anna T. on

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CHRISTOPHER LYNN I. on

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William S. on

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Stephanie L. on

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Sean B. on

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Debra W. on

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We used this location when we returned our truck in 2018, we also moved to Nevada from California. This time it was our senior friends and we rented the truck for them to move out of California. I picked the same location, even though it is 25 miles from our new home because it was such a nice location and the people were friendly. It was no different this time, the gentleman who helped us check in was terrific. Thank you

Ann J. on

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Truck was very dirty

Ron R. on

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I got over charged $7.00 for a dolly you already had a dolly on the truck I didn’t use it even if I did order 2 To began with the bill should have been adjusted. I should have said something on the return but I didn’t And I didn’t see the invoice until it was emailed to me. So remove $7.00 off my charges and I will be happy. Thanks

Shana B. on

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Patrick B. on

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Josh T. on

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Seemed like a maze trying to find the counter. Too many supplies on the floor.

Matthew F. on

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Dropped off after hours. Worked out well

PATRICK B. on

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Philip D. on

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David G. on

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James P. on

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Joann B. on

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Victor A. on

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Excellent customer service from the lady at the front desk. Previous we visit the one at Stephanie rd and the people over there was very unsatisfactory with the customer service

Michael F. on

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Fast/efficient

Nonilon G. on

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Better signage or direction When you enter the counter theres no direction where the line starts or where to enter to get service but I'm glad Nina Garcia was very helpful and very nice. If our company wasnt on hiring freeze til next year I would've hired her on the spot with the type of service she gave me

Teresa M. on

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I was totally ripped off by the owner. I reserved a 20ft truck and was quoted 780.00 for a one-way trip. When I got to the store I asked to be downgraded to a 15ft truck, the owner made the change on the truck but didn't adjust the cost! I would recommend this establishment to anyone...well, I would recommend that you rent somewhere else.

jim H. on

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John A. on

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No issues with pickup location. Personnel were friendly and competent.

Aiyana S. on

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KEITH DAVID E. on

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First get some employees that give a fuck about the customer. Then clean your vehicles. The seats had who knows what on them. Uhaul has went down hill. Why dont you give repeat customers .20 cents off or something. Trucks are always beat up and smell like ass. As I said customer service from the store to call center all bothered

Julia K. on

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Everything was fine!

Lyndrell E. on

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Make contact prior to the day before pick up. The mover is already stressed. Not knowing when or where your picking up is adding more anxiety.

Diego M. on

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Linda M. on

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All went well all agents treat me well for many years love your company

Henderson Main S. on

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nothing I can think of, representative was helpful and efficient.

Andrew J. on

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The Dolly I rented was quite dirty, actually. Of course, it was well used. blankets were fine. Personnel were friendly and helpful

Rebecca V. on

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Richard I. on

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Jermon J. on

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Jennifer Renee H. on

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Convenient location with lots of trucks, friendly and helpful staff, and clean facility. I will rent a storage unit from this location again.

Dnelle S. on

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Smooth ride and execution of paperwork. Right on point!!!

Patrick T. on

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Manager Mike, and one of his employees, Angela, were great to work with!

Ed G. on

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Came in to get my room, the clerk assisting me did not know how to look up reservations. She asked a coworker for help and he told her to figure it out because he was busy or to ask someone else.

Sally Y. on

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Thank u

Jennifer Renee H. on

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Bill provided me with excellent customer service.

Rosemarie L. on

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Staff was very nice very helpful

Leila P. on

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They had plenty of friendly staff and are very helpful.

Melissa R. on

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I would use again and recommend

Robert D. on

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none

Rhonda Germaine B. on

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I had my belongings stored at this U-haul location for more than two years and was very confident that Mike and his staff ensured the utmost security and cleanliness of the facility. Thank you to them

Francis H. on

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By far the Best UHaul Facility I have used.

stephanie v. on

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Very helpful and pleased with the service

Lana A. on

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Angela was great to work with as well as all of the employeess that I talked with. After needing 4 units instead of 2, I was grateful for their coutesy and and professionalism.

Jennifer H. on

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Randy K. on

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I chose average because I reserved this trailer for $14 a day. The reservation was moved to the Nellis location due to your convenience. I had to drive 30 minutes to get it, plus I had to pay $50.

Robert M. on

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Very clean, secure and well lit facility. Staff was very professional.

Cheryl C. on

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The facilities were of excellent quality. The building was immaculately clean. I also liked the security features. Staff were very responsive and accommodating.

Jonathan M. on

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Already expensive and raised the price every couple of months. Nickel and dimed is to another storage facility.

Marshel B. on

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Thank you for keeping my personal property, safe and secured while I was transitioning from Vegas.

Norman F. on

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Great service

Carmelo C. on

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Great customer service

Vahe M. on

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Very helpful, great staff, and personnel. From the GM. and every one else. Highly recommend. A 5 star Unit.

Kenyon B. on

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Wonderful experience and great service thank you uhal

Eunistie P. on

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Fees are much too high, I spent 3,800 in one year & five months. Will never return....

Douglas W. on

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T’Anna was great! She was super friendly and helpful! Excellent customer service!

Richard W. on

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Hi Mike you are the coolest great service

Paula N. on

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Staff was so helpful and welcoming!!

Yvonne D. on

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Great facility and custom service. Very convenient hours.

Mary B. on

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I don’t recall her name but the gal that helped us went above and beyond to answer questions and show me my options. I am happy about my agreement. She is an asset to your company.

EZEQUIEL M. on

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Best uhaul location

Elmer S. on

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Service at this location exceeded All my expectations very friendly very prompt I would definitely recommend this to any friends

Stephanie S. on

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The staff was always nice and helpful.

Ryan T. on

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Great experience.

Deborah R. on

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Everyone was extremely helpful, personable, and made this transitional season in my life... start off well. THANK YOU!!!!

Jacqueline D. on

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!!!

Kimberly F. on

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Great Customer Service Very Friendly and Helpful

EARL H. on

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A GREAT U-HAUL LOCATION.

Marleen M. on

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From day one, your staff has always been friendly, courteous and helpful. I’ve never had a problem. Great service!

CYNTHIA R. on

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Very clean an friend

Preston A. on

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NA

Stephanie F. on

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Excellent.

Theodore P. on

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Grate

Lavonne H. on

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Very happy having used your very clean storage unit.

Robert Tandy X. on

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thanks

Roxanne R. on

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I only needed storage for very short time, however, I was told I got the second month free, it was not noted anywhere and got message when the next payment was due. It was for the second month.

Jazmin C. on

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Thank you for working with me and understanding personal issues. I will always be grateful for having my stuff stored at Uhaul.

SABRINA M. on

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No comments

John P. on

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Angela was super excellent, took care of me and went out of her way to solve any problems i had.

Kelli J. on

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The staff was more than helpful with our changing needs. Especially Angela. Thank you for taking some of the stress off of our recent move!

Thomas H. on

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There was confusion about access hours. When I ask on the phone the person said 24 hour access. At check in there was no mention of access hours. When picking up Stuff I had to leave at 5 pm.

Miguel T. on

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I have used your facility on several occasions throughout the years and have always exceeded my expectations. The staff on this occasion was the most helpful and friendliest ever.

DEBORAH L. on

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I loved using this facility to store my furniture. It was a worry free experience. Respectfully; Deborah Lafayette

michael l. on

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Very helpful and was able to drop off truck at this location instead of the location that was specified on my original receipt. Ruth was extremely helpful as well!

Victor L. on

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Good. Job

MELVIN T C. on

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Thank you!

Barbara f. on

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The personnel was very friendly and helpful and the facility was perfect for our needs.

JOSEPH S. on

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Moving out of this storage and facility as the monthly cost raises yet again.

Ronalld S. on

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I'm telling you I can't say enough about the customer service !!! I've been renting my trucks for the last couple years from U-Haul ... from locations from Boulder Highway and Horizon...95 and Durango

Brett W. on

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We were pleased with the haul experience

SCHEHERAZADE B. on

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Thank you for a great experience. Rich went above and beyond to assist us Thursday. He deserves a raise!

Rich C. on

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N/A

tom v. on

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Horrible