Customer did not leave a comment.Peter A. | Overall Experience
U-Haul Moving & Storage at Russell Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I could recommend, nice and professional people all aroundSHERI DEMELAS K.
Customer did not leave a comment.stuart W.
Didn't get to finish my move but no one is asking the question about the break down? Thanks for renting us a truck that broken down and cost me additional money including the people I hired for 5 hours and got charged for the full time even though I didn't have a truck to finish the JOB! Why isn't anyone contacting me about the break down, all you want to know if the truck and the place I rented the truck were clean???Richard T.
Customer did not leave a comment.Barbara P.
Customer did not leave a comment.Racquel B. | Overall Experience
Front floor has so much crumbs and dirtyEugene S.
Customer did not leave a comment.Gloria R.
Way, way too expensiveStephen S.
Customer did not leave a comment.NANCY ANN R.
Your mobile pickup option is not convenient at all. Prior to my arrival I had checked in online and provided all info. The day I showed up to quickly pick up my truck rental, I waited and waited because of your technical issues on the mobile pickup website. I finally went in to an agent and had multiple technical issues in their as well. Finally after the agent restarted my whole reservation (30min later ) I was finally on my way to do what I needed to with rental. Please fix your website mobile pickup. ThanksDarrin J.
Really irritated that I got charged a $20 convenience fee for leaving the van over night in the lot. I got there 1 min after they closed and could not check in the van with my phone due to â€œmy location cannot be determinedâ€ even though I was sharing everything... the girl came out after closing and said just leave it here and they will take care of it in the morning, said nothing about an additional fee. I only had the van for 40 mins and cost me almost $70. Feeling pretty ripped off and irritated.BENJAMIN J.
Customer did not leave a comment.NATHAN DOUGLAS C.
Customer did not leave a comment.Rochelle P.
My move went exactly how I thought it would. This UHAUL facility was great. Thank You. When I returned the truck the night shift was better than the day shift.Joachim S.
Customer did not leave a comment.EDGAR AUGUSTO H.
Enjoyed the online process and the phone app. Love the new technology. Your pricing for the rental was great. Truck was not in good condition. As soon as you went over 50 miles an hour the entire truck would bounce really bad. Made it work. The staff was not friendly and treated me as if I was an inconvenience. Was happy I was able to get a truck and got the move completed.Robby F.
Customer did not leave a comment.Joseph G.
The previous user had returned the trailer with lots of stones that would have dropped out onto the highway. When I pointed it out, my helper was happed to blow out the trailer. I would definitely rent from this location again. This same helper flipped the 2â€ ball on my receiver hitch so it made for a more level tow.Sterrett S.
This Facility is very organized and efficient. great experienceJERRY R O.
Not much. Best C/S in a very long time.. Thank you John!!Mary k P.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.STEPHEN JAMES C.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.BRITTANY K.
Customer did not leave a comment.TIMOTHY HAROLD R.
The manager Angela was exceptional none better. You should give her a bonusKENNETH C. | Overall Experience
This Location is BEST!!! Everyone and I mean everyone ( Chelsea, Angela, JC, June, Krayssa, Angelik, Sophia, Rich, Bill, Brad, David, Wendell, Robert, Tony, Kamien, John, And Francisco!! ) is soo amazingly Awesome! This is Definitely theee best Uhaul in NV!!! =) I will always store my belongings at U-Haul and use it for ALL my moving needs!! I highly recommend this location!! Fantastic customer service, Storage Secure and clean, trucks well maintained and can’t get any better deals on boxes! What more Can you ask for!!!!! Thank you for the wonderful service!!! Keep up the Great Work! Thank youAdalia A. | Overall Experience
Customer did not leave a comment.ANIKA NICHELLE J.
Staff was super friendly!Christopher V.
Still waiting on my balance to be refundedCaffie H.
We received a dirty; couldn't see through the windshield, the steering wheel was caked with sticky something, the steering column didn't turn well, the brakes didn't work well, the inside was dirty (floor was messy) the outside of the truck was dirty. The wipers didn't work well either. We also were put down to pick up the u haul at 1:00 but we scheduled it for 10:00 am. We had to call to confirm. IF we didn't, we would not have gotten our U-haul at the time we wanted. We were told at one U-Haul place that the one we reserved came back "brake lines were broken" so we had to use a different U-haul place, You guys have to think of the customer's safety and not just give them what is available WITHOUT a safety check first. Get the vans maintained people! This experience was not acceptable and not safe. I won't do business with you ever again.Christine V.
Check the tires - I thought they were in good condition when I p/u. In the daylight one had badly worn tread & one was damaged, had splitting in the tread; and had a nail in it as well.Michelle M.
This is the second time I rented from this location. The first vehicle was great, rode and handled well. The vehicle I got the second time, had a lot of play in the steering wheel and the transmission was slow to pick up. Other than that, the staff was extremely professional, friendly and helpful. I will definitely use the service again, it takes the stress out of moving. Great location, as well.Davina H.
The associate who assisted in my rental lack training. Also, the truck had mechanical problems.HERMAN ALBERTO G.
Customer did not leave a comment.NICHOLAS WILLIAM G.
Customer did not leave a comment.KAREN W.
Staff very friendly and helpfulCHRISTOPHER ROBI F.
Customer did not leave a comment.KAYLA LASHEA J.
Customer did not leave a comment.BOHEMIAN W. | First Impressions
I (for USPS Henderson Offices) rented a total of 12 vans for our PEAK Season, from 5 different Uhaul locations. Uhaul representatives Andrea, Brittany, James, Michelle, Javier, and others, were all courteous, professional, and knowledgeable. They streamlined the entire process, and promptly responded to any issues and questions. The roadside assistance was also excellent. Thank you !!!Diana C.
Less paper work.CHARLES RAY T.
dolly was not properly fixed which was noted in the system. one of the turn signals came lose in the middle of the night while driving electric wires cut the power. called the service was told to wait in the middle of a freeway. decided to stay safe and off freeway went to the store spent 12 dollars to fix the light to make it home safe. contacted the uhaul with my story the next day-no appologies, no reimbursment. told them i can fix the light right way-was told not to dare as they have professionals to do it. i have pictures of how professional thier hands grow out of thier behind.VADIM S.
Great experience! Easy, quick and cheapJADE KENDRA P.
Customer did not leave a comment.heather B.
Customer Service rep outside wasn't any help didn't know on how to change gas as it was wrong and stated for me to check my email so I can nitrate damages and never received email rep said he didn't know since he never rents from them so just to watch my phone I finally got frustrated and went inside rep inside didn't give me problems and changed it for me and said I would get a email with correct info which never did but other than all the confusion and running around everything else was goodGENARO CRISTIAN A.
Was given a truck with check engine light on, had to switch then, when I stopped for gas, checked the oil because car felt weird, and oil was almost COMPLETELY EMPTY! had to spent $40 in oil so the car wouldn't break down. Then called customer service to let them know that they need to check the trucks better, and all she did was transfer me to roadside, even though I didn't need roadside at all, I was just calling to let them know the car had no oil and I was very upset since this was over 8 hour trip and I could have broken down. Overall will never rent a uhaul again. The guy who returned the vehicle was nice and helpful but doesn't make up for everything else.Monique G.
Customer did not leave a comment.NORMA I.
Customer did not leave a comment.eric F.
Customer did not leave a comment.MICHAEL B.
Great morning and easy checkin with the app all by myself.Amy C.
Customer did not leave a comment.Olga M.
Your staff did an excellent job with our rental. We were very pleased with the experience.Barbara H.
Customer did not leave a comment.JAMES FRANCIS W.
Customer did not leave a comment.CASSANDRA REENE D.
Customer did not leave a comment.Joshua H.
The whole experiment was fantastic. We even made changes to the reservation and everyone was accommodating. Both the pick up and return were quick and easy.MICHAEL JOHN S.
Customer did not leave a comment.ANDREW LEE C.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.JOYCE P P.
Customer did not leave a comment.GERALD W.
Customer did not leave a comment.ERASMO SERRANO S.
This is the third time I've used this location in the last year. Each time, they overcharge, or attempt to overcharge me. I spoke to Adalia about my last experience, but it didn't matter. Same frustration dealing with the employees, with the exception of the African American man that helped me during equipment pickup. He was very helpful. Otherwise, watch your invoice closely. They will make a mistake in their favor. I'm still waiting for my refund for the appliance dolly that they double charged me for. June was supposed to take care of that the day I returned the equipment.Steve B.
Customer did not leave a comment.Kim S.
Customer did not leave a comment.Hope R.
Customer did not leave a comment.FREDERICK A.
Customer did not leave a comment.MITCHELL BRADLEY S.
Very professional and priced rightMICHAEL DUANE R.
The bill still wrong. I rented for $39.95 plus miles. I never open the blankets bundle but was charged for it. ThanksDEAN R S.
Customer did not leave a comment.jim C.
got an old truck. hard to drive. gas was not full.JONATHAN TODD Z.
Everything was great, friendly and fastAnthony L.
Customer did not leave a comment.BRIAN EDWARD L.
Angela is an awesome representative for this company and location. She handled my transactions with professionalism and courtesy. I highly recommend this location.Teresa R.
Sales Rep At Counter Was Sarcastic .ANTHONY S.
Customer did not leave a comment.Lawrence E.
Customer did not leave a comment.DANIEL V.
Customer did not leave a comment.Shellie O.
Customer did not leave a comment.KAREN T D.
I scheduled the install of a hitch on my Honda Accord for Monday, 12/14. I had a scheduled it the week prior. When I called prior to showing up Monday, 12/14 at 730am PST, the rep at location shared that the date had been moved to Thursday 12/17. I had not been notified about this via phone, text or email so glad that I did not drive 20min for nothing. Thursday, 12/17 rolls around. I get up early to make my 730am appointment once again. I called before leaving to confirm we were good to go. The rep shared that the date had moved AGAIN to Saturday, 12/26. Once again, I received no text, call or voicemail. She shared that it was due to them not having the part. Communication goes a long way. I also intended to use the hitch over the holidays to haul my bike so those plans are shot. If a necessary part is not in stock, I would think that the scheduling system would not allow for an install appointment to be set. And I would also expect to be contacted when my appointment date shifts. Hope this feedback helps. Regards, MichaelMichael W.
I will never visit againMaria M.
Customer did not leave a comment.JEFFREY O.
Customer did not leave a comment.Wendy W.
Customer did not leave a comment.Walter S.
I honestly can not think of any instance where I had a “real” problem and it was not resolved is the reason for the “excellent” rating. On several occasions, I have had to speak with representatives both in person and over the phone and they were always friendly and helpful—did I add I rented a unit there, 2 at one point, for years? I highly recommend this Uhaul location for equipment rental and storage.SHERION DENISE P. | Overall Experience
Chelsea and Richard helped me each time I rented a unit, truck or trailer in the past couple of years. I truly appreciate all they did. The new GM Adalia has made the location more welcoming; the team can be themselves now and she extremely accommodating. Bill is very nice and will be there for all your truck/trailer/hookup needs. Thank you for taking care of my 📦🏠.Michelle M. | Overall Experience
ALL THE GLORY HONOR TO JESUS THE SON OF GOD GREAT AWESOME GOD JESUS MY SAVIOUR FORVER HEALER VICTORY PEACE PROVIDER RIGHTEOUSNESS LIGHT MY SALVATION ROCK MY REFUGE STRENGTH FORTRESS, HE PROVIDED PROTECTION FAVOR BLESSING PRECIOUS BLOOD JESUS LAMB WASH OUR SINS AWAY WE HAVE VICTORY IN CROSS STRIPES JESUS HEALED US PRECIOUS BLOOD JESUS LAMB WASH NAILED OUR SINS IN HIS BODY HAVING DISARMED EVIL POWER PRINCIPALITIES MADE IT PUBLIC SPECTACLE JESUS VICTORY IN CROSS , JESUS IS LORD HE IS RISEN AT RIGHT HAND THRONE OF GOD HE OVERCOME THE WORLD HE MADE US OVERCOMERS PRECIOUS BLOOD JESUS LAMB SEED OF ABRAHAM TROY TAKEO YAMAGUCHI FAMILY LEST BRETHREN OF THE LORD BODY CHRIST IN ISRAEL USA NATION USA TRUMP PRESIDENCY BE RE ELECTED AMEN THE LORD JESUS SAYS I AM THE WAY TRUTH LIFE NO MAN COME TO THE FATHER BUT BY ME AMENTroy Y.
Customer did not leave a comment.Ruth c. | Overall Experience
The quote given at time of reservation was $153.00 plus tax, which the attendant hand wrote ion the reservation paperwork. When we picked up truck the attendant said the cost would be something like over $350.00. The manager had to do some kind of override to honor the original quote, which was very much appreciated.Walter B.
Customer did not leave a comment.LEYDA CECILIA R.
Get your stuff together. You guys tried to charge me for additional mileage when I was under mileage by over 50 miles. Simple math. Also, I tried to call prior to returning the equipment to verify that the storage unit I reserved was actually available. Couldn't get through to anyone but a call center representative that had an attitude when I asked her to verify my reservation. Complete waste of time. Ended up renting a storage unit across the street.Steven B.
Great will use them againARION BRA NAE T.
Customer did not leave a comment.Scott L. | Overall Experience
Customer did not leave a comment.Filip K.
Customer service was helpful and friendly.DORINA TAVAS S.
Customer did not leave a comment.Kent I.
The service was great. The company where I picked and returned the truck went smoothirene K.
Everyone here is pleasant and very helpful.LARRY A R.
None... I have used this location to rent trucks numerous times and they are always consistently good!Dana W.
Customer did not leave a comment.JAMES EMERSON M.
Customer did not leave a comment.Kathleen W.
Customer did not leave a comment.Michelle O.
Customer did not leave a comment.Sergio V.
AMAZING CUSTOMER SERVICE!! THANK YOU SINCERELY KEN JOHNSONKenneth J. | Overall Experience
Customer did not leave a comment.Paul L.
Customer did not leave a comment.Samantha A.
Customer did not leave a comment.DEBRA DIANE N.
Confused when in-town driving started getting charged by the mile. I don't rent often but I thought it used to be unlimited in-town.Bernard H.
Customer did not leave a comment.JOSEPH HAVEY C.
Customer did not leave a comment.Jennifer Renee H. | First Impressions
Customer did not leave a comment.martin p. | First Impressions
My rating said it all , the employee are great and helpful. I have just moved out of the unit and it was a nice friendly transition, one of the employee actually help me put some items into the uhaul truck when he seen I was having difficulty....Thanks uhaul team !!!JANICE MARIE L. | Overall Experience
Customer did not leave a comment.JERRY E. | Overall Experience
This facility is amazing. I love that a lock was included in the unit for us! The loading dock made moving in much easier, as did the elevator and all the dollies. I feel very secure knowing the unit is alarmed. The staff was so helpful and friendly. I'm very happy with this unit and will definitely recommend it to everyone! Thank you!Kaeloni S. | First Impressions
thank you for a quick check-in and getting me on my way asap. The drive was quite long getting here so it was nice not having to wait long for the unit .Peter A. | First Impressions
Monthly rate for the 5x10 unit was a bit pricey.Leslie L. | Overall Experience
I was initially frustrated by wait time on the phone for fifteen minutes, however the person I spoke with was professional and courteous. After I received a reservation and went on the property everything went smoothly. Thanks!thelma p. | First Impressions
Customer did not leave a comment.Kathleen V. | Overall Experience
Customer did not leave a comment.Nudar A. | Overall Experience
While the assistant manager I spoke to the evening of July 8th was very friendly and professional and confirmed my storage rental over the phone, when I went in the morning of the 9th the 2 female employees at the front desk stated I had no storage unit despite me being charged for it and refused to help. I was refused the service I paid for.Michael R. | First Impressions
There isn’t an option for 24 hour access online, but the wording makes it seem like that option is included, which made it extremely inconvenient to make a trip for nothing at 3am.Ashley M. | Online Move In
Customer did not leave a comment.Joann B. | Overall Experience
Customer did not leave a comment.Nicholas C. | Overall Experience
Customer did not leave a comment.Robert B. | Overall Experience
Customer did not leave a comment.Donna C. | Overall Experience
I was dissapointed that U-Haul does not pro rate the unit. I moved out early and still had 20 days left on my unit. I had this unit for 2 years and usually paid up 3 months in advance.. I called and texted with customer service to discover that I couldn't get my $66 back as the units aren't pro-rated like an apartment is. I would hesitate to recommend U-Haul for that reason. I would recommend that the customer find a space that does the pro-rating. My rent went up, which I found frustrating. I would have expected some kind of discount because I was a good customer that paid on time or in advance.Brenda D. | Overall Experience
Customer did not leave a comment.William W. | Overall Experience
Customer did not leave a comment.William W. | First Impressions
I had a unit here for about 7 years. Never had any problems. Such nice people work here! Thank you for everything!CELINE C. | Overall Experience
Chelsea was very respectful & professional. She was an excellent help.. Thank you much.Cherylbeth B. | First Impressions
Rental units are too expensive and At times, there’s not enough space at the dock. Other than that, it’s a A+ facility.FLORDELIZA M. | Overall Experience
Customer did not leave a comment.Teresa Ann S. | Overall Experience
Great customer serviceNicholas C. | First Impressions
Chantelle and the rest of the staff are the best....ANTHONY W. | First Impressions
Customer did not leave a comment.MICHAEL K. | Overall Experience
Customer did not leave a comment.Ronald M. | Overall Experience
Customer did not leave a comment.Crystal G. | First Impressions
Customer did not leave a comment.Miguel R. | Overall Experience
Something that would be helpful in the units would be lights.Douglas W. | Overall Experience
Always clean, and fresh smelling. I always felt secure while there. Best Uhaul storage facility!Amelia M. | Overall Experience
I no complaints everyone the front desk mike the manger was the perfect crew . I was with them for about 3 plus years n they treated very good .i would highly recommend them ...Katie L. | Overall Experience
One of the best storage facilities by far.Donna C. | Overall Experience
I enjoyed my time with you folks.michael m. | Overall Experience
Convenient location with lots of trucks, friendly and helpful staff, and clean facility. I will rent a storage unit from this location again.Jennifer Renee H. | Overall Experience
Smooth ride and execution of paperwork. Right on point!!!Dnelle S. | First Impressions
Manager Mike, and one of his employees, Angela, were great to work with!Patrick T. | Overall Experience
Came in to get my room, the clerk assisting me did not know how to look up reservations. She asked a coworker for help and he told her to figure it out because he was busy or to ask someone else.Ed G. | First Impressions
Thank uSally Y. | Overall Experience
Bill provided me with excellent customer service.Jennifer Renee H. | First Impressions
Staff was very nice very helpfulRosemarie L. | First Impressions
They had plenty of friendly staff and are very helpful.Leila P. | Overall Experience
I would use again and recommendMelissa R. | Overall Experience
noneRobert D. | Overall Experience
I had my belongings stored at this U-haul location for more than two years and was very confident that Mike and his staff ensured the utmost security and cleanliness of the facility. Thank you to themRhonda Germaine B. | Overall Experience
By far the Best UHaul Facility I have used.Francis H. | Overall Experience
Very helpful and pleased with the servicestephanie v. | Overall Experience
Angela was great to work with as well as all of the employeess that I talked with. After needing 4 units instead of 2, I was grateful for their coutesy and and professionalism.Lana A. | First Impressions
N/AJennifer H. | Overall Experience
I chose average because I reserved this trailer for $14 a day. The reservation was moved to the Nellis location due to your convenience. I had to drive 30 minutes to get it, plus I had to pay $50.Randy K. | First Impressions
Very clean, secure and well lit facility. Staff was very professional.Robert M. | Overall Experience
The facilities were of excellent quality. The building was immaculately clean. I also liked the security features. Staff were very responsive and accommodating.Cheryl C. | Overall Experience
Already expensive and raised the price every couple of months. Nickel and dimed is to another storage facility.Jonathan M. | Overall Experience
Thank you for keeping my personal property, safe and secured while I was transitioning from Vegas.Marshel B. | Overall Experience
Great serviceNorman F. | First Impressions
Great customer serviceCarmelo C. | First Impressions
Very helpful, great staff, and personnel. From the GM. and every one else. Highly recommend. A 5 star Unit.Vahe M. | Overall Experience
Wonderful experience and great service thank you uhalKenyon B. | First Impressions
Fees are much too high, I spent 3,800 in one year & five months. Will never return....Eunistie P. | Overall Experience
T’Anna was great! She was super friendly and helpful! Excellent customer service!Douglas W. | First Impressions
Hi Mike you are the coolest great serviceRichard W. | First Impressions
Staff was so helpful and welcoming!!Paula N. | First Impressions
Great facility and custom service. Very convenient hours.Yvonne D. | Overall Experience
I don’t recall her name but the gal that helped us went above and beyond to answer questions and show me my options. I am happy about my agreement. She is an asset to your company.Mary B. | First Impressions
Best uhaul locationEZEQUIEL M. | First Impressions
Service at this location exceeded All my expectations very friendly very prompt I would definitely recommend this to any friendsElmer S. | Overall Experience
The staff was always nice and helpful.Stephanie S. | Overall Experience
Great experience.Ryan T. | Overall Experience
Everyone was extremely helpful, personable, and made this transitional season in my life... start off well. THANK YOU!!!!Deborah R. | First Impressions
!!!Jacqueline D. | Overall Experience
Great Customer Service Very Friendly and HelpfulKimberly F. | First Impressions
A GREAT U-HAUL LOCATION.EARL H. | Overall Experience
From day one, your staff has always been friendly, courteous and helpful. I’ve never had a problem. Great service!Marleen M. | Overall Experience
Very clean an friendCYNTHIA R. | Overall Experience
NAPreston A. | Overall Experience
Excellent.Stephanie F. | First Impressions
GrateTheodore P. | Overall Experience
Very happy having used your very clean storage unit.Lavonne H. | Overall Experience
thanksRobert Tandy X. | Overall Experience
I only needed storage for very short time, however, I was told I got the second month free, it was not noted anywhere and got message when the next payment was due. It was for the second month.Roxanne R. | Overall Experience
Thank you for working with me and understanding personal issues. I will always be grateful for having my stuff stored at Uhaul.Jazmin C. | Overall Experience
No commentsSABRINA M. | Overall Experience
Angela was super excellent, took care of me and went out of her way to solve any problems i had.John P. | Overall Experience
The staff was more than helpful with our changing needs. Especially Angela. Thank you for taking some of the stress off of our recent move!Kelli J. | Overall Experience
There was confusion about access hours. When I ask on the phone the person said 24 hour access. At check in there was no mention of access hours. When picking up Stuff I had to leave at 5 pm.Thomas H. | Overall Experience
I have used your facility on several occasions throughout the years and have always exceeded my expectations. The staff on this occasion was the most helpful and friendliest ever.Miguel T. | Overall Experience
I loved using this facility to store my furniture. It was a worry free experience. Respectfully; Deborah LafayetteDEBORAH L. | Overall Experience
Very helpful and was able to drop off truck at this location instead of the location that was specified on my original receipt. Ruth was extremely helpful as well!michael l. | Reservation
Good. JobVictor L. | Overall Experience
Thank you!MELVIN T C. | Overall Experience
The personnel was very friendly and helpful and the facility was perfect for our needs.Barbara f. | Overall Experience
Moving out of this storage and facility as the monthly cost raises yet again.JOSEPH S. | Overall Experience
I'm telling you I can't say enough about the customer service !!! I've been renting my trucks for the last couple years from U-Haul ... from locations from Boulder Highway and Horizon...95 and DurangoRonalld S. | Overall Experience
We were pleased with the haul experienceBrett W. | Overall Experience
Thank you for a great experience. Rich went above and beyond to assist us Thursday. He deserves a raise!SCHEHERAZADE B. | Overall Experience
N/ARich C. | Overall Experience
Horribletom v. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!