Customer Reviews for U-Haul Moving & Storage at Sample and Powerline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Sample and Powerline

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ronda T. on

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Sonny G. on

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Bartholomew O. on

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Wanda K. on

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I would recommend u-box services to a friend. On time with friendly staff. Well done! Thank you.

Jim L. on

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Very good people to work with ! I could not find this location on the net but i had been there before,

oretha S. on

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Ted T. on

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Great fast service with all my questions answered Happy I chose this facility and very clean lot!!

Mark G. on

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Delivery went smooth as clockwork. I went to the facility to see what numbers my U-boxes were and what I put in them I wanted one unit delivered to my new place and one places back into storage. I went into the store there and told them what I required. Delivery date was a disappointment they had the truck driver deliver an empty U-box. It wound up wasting half of my day for nothing. I finally had to go out and I told the driver when she called to position it just like the first one. I had a car accident on my return trip from getting things I needed to setting up my new apartment. What a day and it all started with a U-box error!

Travis M. on

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Easiest drop off I've ever made. Equipment drop off station clearly marked, and my trailer was dropped within minutes. Excellent service.

Darcy P. on

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I would definitely use this location again and I highly recommend them

Devon C. on

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I had a terrible experience with the person at the counter. Took me almost 3/4 hours at the counter waiting for the person to get the information correct in the system. Quite honestly I would appreciate a refund for all the inconvenience she put me through.

westervens D. on

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MARGARET E G. on

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So many details were incorrect and incomplete. My marble top dresser arrived broken. Will be claim it with insurance through uhaul. Will see how that turns out. Worst experience ever.

Vincent P. on

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Charles W. on

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Always a pleasure renting from this location

mike A. on

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My first and last experience I’ve had with UHaul. Picked it up in Pompano. Paid extra to drop off in West Palm Beach. The “owner” Don Pallante explained that I can pick up anywhere in West Palm. Just mapquest to where the nearest location to your home. NOT even close!!! Drove to 3 locations for over an hour. Each location said they don’t do “Drop Offs.” Called the location in Pompano and spoke to Adam because Don was not there. Adam did NOTHING for us. He was basically like, I got your business, now beat it!!! After phone calls and phone calls to various location we finally got a representative on the phone who could help us. All in all, two hours later and I was able to drop the trailer off in BOYNTON. NOT EVEN CLOSE TO MY HOUSE. WORST EXPERIENCE EVER. NExt time I’ll go with a mom and Pop company!!

maureen R. on

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This was the most awesome experience for me. I’m in my 60’s and moving using the U-Box was the safest way for me. No big truck and towing my vehicle. I was able to have the box delivered, took my time packing it, utilized videos to maximize space, and drove my own vehicle while UHaul took care of the rest. I highly recommend using U-boxes!

Jeffrey P. on

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Dorothy P. on

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SUSANNE R. on

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Elias L. on

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Check numbers associated with contracts. I got a call asking me to return somebody else rental.

Michell J. on

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Everything was good

Aaron P. on

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Great customer service. Friendly,

Deley L. on

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Teresa S. on

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Anzio S. on

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mike K. on

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Dwight N. on

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Gary M. on

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Owner has Zero customer service skills. Very short & abrasive. The other employees are friendly.

Tawnie G. on

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ERIC C. on

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Mariio J. on

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Bad customer service.

Glenn J. on

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Very nice clean facility. Check-in was quick and easy. They assisted with offloading our vehicle from the transport.

anzio S. on

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Marcio S. on

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Dwight N. on

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Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!

Janell K. on

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Your staff was extremely helpful in assisting us with the correct covers we were needing for our furniture we were leaving at our home while the condo was under construction.

natasha b. on

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The staff was very understanding and helpful. I felt my stuff was safe and secure there.

Emiro R. on

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Tremendous and excellent people. Great service

Jillian S. on

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Great experience all around

CHRISTIAN A. on

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Everyone at this location was always very helpful and very happy to answer all my question. I no longer need the storage but I will always return for my moving and towing needs thanks allot guys.

Micheal R. on

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Very pleased with service

WAGNER M. on

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Perfect no coments

Mitchell S. on

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It’s nice to see the owner present at the facility and the staff is GREAT!

Angel R. on

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Excellent service.

John M. on

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Great

Torey S. on

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Victoria and the rest of the staff have been a great help over the last 18 months of patronage. The staff and facility get solid ratings from me as a consumer. The recent price change ended my stay.

Deise D. on

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I really loved.

Joseph D. on

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Don is the man

Retha F. on

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Perfect. N above service

jennifer b. on

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Good staff

David P. on

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Both Adam and Joe were great to deal with.

George S. on

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My boat was stolen from this property

chrisandra s. on

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The staff was very nice and pleasant to talk to. They were also helpful.

Rafael G. on

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Everything excellent

JUANA R. on

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Price is higher than other facilities and will not honor the on line price of other U-Haul rental storage space. They have their own price gimmick.

Brian F. on

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they were very helpful and very nice to deal with!!!

mark j. on

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Staff associate Anne Marie is very helpful and cares about the customer. Thanks also to the manager and staff.

Richard V. on

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I dealt with a particular woman working at the counter on two separate occassions and her attitude was not friendly either time.

john c. on

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Good service

TIM B. on

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All were very kind and helpful with all or any issues ! A+ .... thanks for all ... TB

Karen C. on

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Nice storage facility

Ed S. on

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Promised an email indicting my account was closed--not sent. Person on the phone could not understand--heavy accent Person at the desk-no eye contact with me--had a ask several times to repeat words

Zequiri K. on

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Very friendly professional staff help me all the time thank you so much for everything

Robin T. on

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NEVER use U-Haul. Vehicle storage NOT secure, gate left wide open many times. Staff were rude, unprofessional, and nasty. Attitudes from all of them, from day one. They were the main reason we left.

Earl H. on

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VICTORIA WAS AWESOME!!!

Richard V. on

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Friendly and helpful staff

STEPHEN N. on

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Great facility but raised rates on me without having been there not even a year.

Juan David Z. on

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Pitiful customer service by a rude nasty lady. I believe her name is Vic.

hazel R. on

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The staff was very helpful and courteous thank you

Keith V. on

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-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have more

Charles G. on

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Very nice facilitie.

Earl H. on

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VERONICA WAAAAAS VERY PLEASANT.I HAD BEEN TO three different U-Hauls that day and none of them was as pleasant and understanding and I explainable as Veronica,she explained everything to me.SheAWESOME

JUANA R. on

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Good moving experience very good people to work with

Luz S. on

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Kelcina A. on

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This is the best U-haul business I know. Keep up the great work, and don't change a thing!

steve m. on

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If you had an electrical connection available at extra costly it would be great. I had two Rvs stored in your wonderful facility and would have liked to have been able to keep the batteries charged up

Karina Z. on

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There was this guy blond tall, he help me with my key after not working correctly and receiving my truck rental! Made everything easier for me! Overall they were great

Francine E. on

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Very kind and helpful staff at the office.

Wilbert F. on

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The service was excellent and customer service was great I'll recommended any one i know to check you guy's out.

kate d. on

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Great experience

Robin T. on

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Made a reservation for covered RV storage, entered credit card info, signed contract, got confirmation-apparently means nothing! Went to see space and told it wasn’t available. Clearly gave it away.

susie s. on

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Great experience

Mike D. on

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Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.

Zerimar C. on

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the best

lisa g. on

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Communication over how long a UBox would be left after delivery was WEAK. No one offered "Moving Help," until the day delivery was supposed to happen.

sheridan r. on

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Ursula was the best! Uhaul is fortunate to have drivers like Ursula here in Florida and Anna in Bakersfield, CA. I hadn't heard of ubox before but now I wouldn't use anything else for moving!

varangcana s. on

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The facility are great but the staff was not friendly. It seem as if they hated their job.

CONSTANCE L. on

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Mr. Pallante treated me with respect and was very helpful. Although I gave an "excellent" rating, I would like to encourage UHaul to train some customer service representatives.

MARY S. on

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Great service

Jim B. on

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Very friendly and efficient staff & no problem with the vehicle. One thing that needs to be looked at is the website's mileage calculator either doesn't work or has far too long a delay (2+minutes)

Charissa H. on

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Called about transport of boxes and never received a call back before move. The man I talked to was very short with me the day of move and said they couldn’t change two trailers to one for the movers.

Philip J. on

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Girls are on point!

vanssa s. on

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The u box was a great idea and bigger then I thought and I was able to store what I needed while I had work done at my house. The delivery went smoothly thank you

Sidney D. on

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Everyone was so helpful, they where willing to walk me out to the truck and answered any questions I have

Joseph v. on

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Victoria was the most disrespectful, unprofessional, rude, obnoxious, humiliating employee ‘ There was an incident that took place @ your Sample & Powerline location Victoria does not belong there!

kenneth b. on

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One of the best experiences I’ve ever had driving across country with everything you own a little recommend you haul anyone that ask thank you for your great service

Leslie W. on

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Thanks, very pleasant place.

JEFFREY W. on

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This is a very nice U-Haul facility. The manager was very friendly.

Lynette G. on

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great:)

ronald r. on

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Victoria and staff were excellent to deal with. So was the manager.

Paula F. on

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Thanks

Karen C. on

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Anne Marie was very accommodating and friendly

sandra a. on

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Everyone was very professional and polite, the move was accomplished in less time then was expected. I would recommend uhaul to my family and friends.

Simona D. on

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Questions 1,2, & 4 do not apply.... Yes, all went well, I would use your service again If/ when needed. Thank you, Simona

Kishan T. on

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Mrs. Mckenzie were extremely helpful and patient and polite. They made sure everything was accurate.

Nancy M. on

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Great customer service, knowledgeable and fast process for rental trucks and storage facilities.

MITCHELL S. on

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Everything was good, i just wish it was a little cheaper

SEBASTIAO M. on

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After driving for 26 hours she was so nice to me and helpful.Thank you

Annette M. on

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had u-boxes delivered from Springfield, VA and the Pompano Beach location were excellent with scheduling, delivering, and picking up the uboxes to my new home.

Tonja W. on

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Very friendly, prompt service! A good group there!!!

Robert P. on

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Ursula was the most courteous and pleasant person I have worked with in a long time. She made the entire moving experience a pleasure! Thanks!

mark j. on

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Nice storage facility very good customer service. I will recommend to people.

Arlete T. on

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Horrible service

Peter H. on

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Really impressive state of the art

Melinda G. on

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Ron or Don the storage manager, was the rudest manager I have ever encountered. Very poor customer service and has verbal issues. Does not know how to communicate and will never use U-Haul again

Perri P. on

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Staff was very professional and accommodating.

Tracey A. on

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I was very pleased with the service provided at this UHaul. The van was new and worked well. The customer service was top notch; especially Victoria. She is pleasant on the phone and more in person.

sandra m. on

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Chuck and Ursula made my experience a great one last minute changes forced me to keep my things in storage for four months at the end of those months they were the best in Keeping in touch with me

MARTHA M. on

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Customer service was very nice and helpful you have excellent employee even security

perry l. on

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The staff was so kind and warm and helpful! Such a great experience for the entire time we stored our RV there! I can't say it enough, we will definitely be using U-HAUL for all our future needs!

bonnie m. on

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Very accommodating! Stored a car and our 26' for our move to Georgia. Very smooth transaction!

Rosalyn J. on

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The service that Angel and Crystal provided was exceptional.

ron b. on

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Everything was great. Could not have been better. Thank you

Ronald W. on

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The phone went unanswered at the Pompano facility! It took 3 calls to connect with a knowledgeable person at main number. The lady delivery driver was fantastic. She made it all a success !

David R. on

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Rate was pretty hi

Jacqueline B. on

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Office bad attitude at check out

Daniel L. on

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I made réservation 3 Times and each time when i call to confirm they said that a han no réservation. So i never had a place there and now they ask me to rate there service. It is very bad!!!

dale c. on

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I am glad I was able to use your covered RV storage space on short trim Thank You Dale

hugo f. on

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Not recommend

robert r. on

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I was there a couple times and it was dark, there were no exterior lights on. The manager is a jerk.

PATRICK L. on

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The lady the resve me was rude with no respect for the customer

Kelcina A. on

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Keep up the great work! --- Outstanding service across the board!

Isabel S. on

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poor customer service and I was never able to communicate with the facility directly, aside from when I drove over. Left over 10 messages never got a call back. Still charged me for services after

Michael C. on

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After making a reservation for a RV parking spot I drove my RV to the location only to be told there were no spaces available. I had to leave and try to find alternative parking. I'm very displeased.

Patrick C. on

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I was very pleased with this temperature controlled facility.

George C. on

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The experience was very positive. A young man, Adam was great. He accommodated me and made my experience outstanding. He went beyond my expectations even though he was working alone, and it was busy.

Richard F. on

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I would recommend this location to others.

daniel a. on

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Victoria Adam and the rest of the staff KUDOS TO ALL OF THE TEAM.

Imelda S. on

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Wonderful customer service and gave very good information

Complete T. on

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the office staff especially the guy whose the owner are very rude and condescending. they act like they are doing us a favor by being there. it all starts with the owner onsite, he is kind of a jerk

Abdul A. on

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Thank you.

Sean M. on

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Both the lady and gentleman inside was rude. The guy that checked the truck In was very nice.

wendy c. on

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They were helpful to find the size I needed. Friendly staff.

DENIECE J. on

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Very helpful staff

LEE F. on

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I will never using Uhaul pod services again. The treatment I received during the after my pods were shipped to its destination were abismal. The general manages at the Pampano beach location was rude.

Tina O. on

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I did not see the facility in person. I had contact with the facility on delivering my Ubox.They were very professional and was able to have my Ubox delivered in a timely manner. Deliver was AWESOME

Jose R. on

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Great Service.

gerald s. on

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I was charged $80 x 2 to make my pods available for me to remove the contents. Too much. Actually never quoted in the rental procedures either in shipping or receiving. $460 dollars too much.

Michelle C. on

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Staff was very friendly and accommodating.

Martener S. on

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Your store assisted in making me have a U-Haul nightmare. The customer service in your facility was absolutely deplorable. Adam was extremely rude to me. I’d like a Manager to call me as I’ve asked.

Gregory G. on

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second time rating U Haul

Alexander M. on

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Only real issue was with the uhaul pod latch being mostly broken off. Anyone could have just yanked it off with their hands, very unsecured.

Lynn Z. on

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I have recommended you twice already. It was the smoothest move I ever had. Staff was professional, courteous, and personable. Great job!

miguel g. on

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Very clean, very well kept place. Its not trashed or outdated like most places. You do not raise the prices like other places. I am already telling friends who are looking for storage to go there!

Dennis S. on

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Easy to Find and great customer service

Lisa T. on

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I had a Ubox shipped from CT to FL. The shipment went smoothly and quickly. Contact with Uhaul was however a complete SNAFU . The national helpcenter is BROKEN. Agents never had authority to act.

Suzanne C. on

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Happy to have used uHaul end to end for this long distance move, including its recommended moving company locally.

reubon r. on

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JAMI E. on

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Facility is clean and staff are helpful.

walter h. on

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Contact me at 732 995 5561

Jiwei C. on

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Excellent service, flexible schedule and professional staff. Will recommend U-Haul to my friends!

Paul F B. on

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My experience was exceptionally

Seth S. on

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Poor communication and customer service - not enough characters to explain.

Dennis T. on

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I rented a cube to move some belongings from Massachusetts to FLA.excellent service; they did the drop off when they said they would and delivered it on time.

Jeanette P. on

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Victoria was veryprofessional and helpful.

Kathy J. on

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You service was just what I needed Will seek to offer youto any one for use thank again

Jeff S. on

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Less blankets, Less cost!

sandra w. on

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thank you

Diallo J. on

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What I didn’t like about it was the fact I could be prorated in but you couldn’t prorate me out. I find that to be rip off and unfair to customers.

Michael C. on

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Everyone was friendly and helpful!

Chris S. on

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staff is awesome. hardworking and friendly.

John M. on

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Nice covered facility for the coach. We'll be back in October and have made our reservation.

Herlinda S. on

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I am very happy with the service, good job.

jackie u. on

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What facility?! You guys are so disorganized that even messed up my delivery reservation trying for me going to the facility and that was not going to happen. Ridiculous honestly. Not Using uhaul ever

Renee J. on

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Everything great except for staff, both encounters with 2 different people on initial check-in to the storage and final checkout were short with me, like i was bothering them

Lawrence L. on

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Manager is a real a******

Sean H. on

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The GM is a scumbag and he'd bait and switch his deals. Lied to me and I think they purposely got my contact information wrong so they could drive up my bill and steal my things after Hurricane Irma.

Jason E. on

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Great place for RV storage. Will be back.

Todd N. on

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Nice place