Customer Reviews for U-Haul Moving & Storage at Sample and Powerline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Sample and Powerline

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

KARINA K.
Rating:

I can't even reard the receipt and the truck was return before time and they were talking me the truck wasnt there...I was calling 10 times and they wouldn't answer me

Todd A. | Overall Experience |
Rating:

Victoria was my point of contact and I couldn't be more satisfied with the experience. I have been a loyal U-Haul customer for many years as a result I expect great customer service and she certainly lived up to my expectations. Thank you for a stress free moving and storage experience during a very stressful period for me.

Mark J. | Overall Experience |
Rating:

Customer did not leave a comment.

WENDELL R.
Rating:

Customer did not leave a comment.

Michelle K. | Overall Experience |
Rating:

Customer did not leave a comment.

Brandon M.
Rating:

Customer did not leave a comment.

Edward N.
Rating:

first haul trailer rental....and good experience.....easy system.

THOMAS M.
Rating:

Customer did not leave a comment.

Rene P.
Rating:

Customer did not leave a comment.

David W.
Rating:

Always friendly and very Helpful, for the most part thry all smile . Truly Nice group

Evelin C.
Rating:

Customer did not leave a comment.

Osvaldo P.
Rating:

Customer did not leave a comment.

Jason P.
Rating:

Good customer service even though they were busy.

Jim C.
Rating:

Customer did not leave a comment.

MIRLAINEMARIE V.
Rating:

Customer did not leave a comment.

Robert P.
Rating:

The information on the online profile should be easier to understand. Now it requires a lot of searching to find out what the current status of the box is.

Ezell B. | Overall Experience |
Rating:

The General manager is a compassionate and professional man. Would recommend this location to anyone.

LENA D.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Truck was filthy. Windows disgusting could not even see through at night.

WILFREDO L. | First Impressions |
Rating:

Customer did not leave a comment.

Andy C.
Rating:

Customer did not leave a comment.

EDGAR C.
Rating:

Customer did not leave a comment.

Adema V.
Rating:

Customer did not leave a comment.

Hristo T.
Rating:

Customer did not leave a comment.

Rene P.
Rating:

Customer did not leave a comment.

WILFREDO L.
Rating:

Customer did not leave a comment.

Lucille M.
Rating:

Customer did not leave a comment.

joe O.
Rating:

Customer did not leave a comment.

WILFREDO L.
Rating:

Customer did not leave a comment.

ERIVALDO A.
Rating:

great crew

gustavo U.
Rating:

Customer did not leave a comment.

WILLIAM J.
Rating:

Thanks you All

William H.
Rating:

Trailer was not in great shape door had difficultly closing. Trailer came loose after it was attached by uhaul employees who yelled at me for trying to show them the proper way to install.

norma J.
Rating:

Customer did not leave a comment.

Christina I.
Rating:

Customer did not leave a comment.

Maritza D.
Rating:

Customer did not leave a comment.

JEFFERSON D.
Rating:

Customer did not leave a comment.

Erich T.
Rating:

Nothing. I rent there quite a bit. Nice and helpful staff. Variety of equipment. Clean. My go to place. Thanks!

Stuart G.
Rating:

Excellent all the way around

Kenneth K. | Overall Experience |
Rating:

Customer did not leave a comment.

Jason H.
Rating:

Customer did not leave a comment.

Ivanna W.
Rating:

Customer did not leave a comment.

Phillip A. | Overall Experience |
Rating:

I already have recommended you to others that are currently renting from you. I would rent from you again.

Jeremy B.
Rating:

Customer did not leave a comment.

DONALD H.
Rating:

Well aprently the paperwork did not match the actual milage of the van, and I was charged double for the same exact milage that I drove the day before. I was told I owed 7 bucks for fuel which I did not dispute but how did I drive 21 miles and only use 7 bucks in gas

DONNA P.
Rating:

Customer did not leave a comment.

ricardo C.
Rating:

I recommend 100%

Robert D.
Rating:

Customer did not leave a comment.

Astrid C. | Overall Experience |
Rating:

Thank you for the promotion one free month storage with a truck rental. We were able to complete our move and only needed the storage for just over a week. Josh was efficient in closing out my account when I turned in the storage. One negative of this location, the lady at the front desk is completely unhelpful. She gives no solution to problems and "works" without communicating clearly and efficiently. She has no customer service.

Lawrence F.
Rating:

Customer did not leave a comment.

MINDY M.
Rating:

The truck was so disgusting.. there was food splatter in cabin. Old food and trash. Smelled of smoke.. dashboard dirty. Seats dirty. Cup holders filthy

PAUL K.
Rating:

Customer did not leave a comment.

Andy C.
Rating:

Very friendly and knowledgeable staff. always make my experience wonderful by far this is the best U-Haul I have ever been to.

Norberto M. | Overall Experience |
Rating:

You guys suck! After every 15 days overdue on monthly payment you guys charge late fees and then put a lien after 30 days!! I lost my things because I couldn't make payment due to major pancreatic cancer tumor surgery! Anyways, you guys can keep my things!

JOHN M.
Rating:

Customer did not leave a comment.

Matt T.
Rating:

Staff was great on my return, happy to be storing with them.

Javier B.
Rating:

Great facility,everything was perfect,very happy with service

BRIAN R.
Rating:

Customer did not leave a comment.

Kevin A.
Rating:

Customer did not leave a comment.

Ronald P.
Rating:

Staff wasn't too excited for us to drop off the vehicle.

Robert A.
Rating:

Easy peasy

Christopher B. | First Impressions |
Rating:

Great experience from pack to storage!

Alejandro D.
Rating:

Customer did not leave a comment.

Charlotte S. | Overall Experience |
Rating:

The black lady manager was very rude over the phone far too often

Barrington E.
Rating:

Customer did not leave a comment.

Michele C.
Rating:

Customer did not leave a comment.

Phil M.
Rating:

Customer did not leave a comment.

Sharon K. | First Impressions |
Rating:

Customer did not leave a comment.

Karey W.
Rating:

Customer did not leave a comment.

Mohammad F.
Rating:

Just the Mileage rate was a kind of high for a Light pickup truck.

Timothy N.
Rating:

The windshield , windows and mirrors were very dirty, they should be clean before leaving the lot also it would be helpful if someone would help the customer adjust the mirrors on the truck.

Gary T.
Rating:

No improvements needed. Everyone was courteous, and pleasant. Made sure all the "i's were dotted and the "t's" crossed. I would ABSOLUTELY RECOMMEND THIS LOCATION. The best experience I have ever had when renting equipment, from ANYWHERE. Please tell the employees thank you.

Hollis S.
Rating:

Customer did not leave a comment.

Donovan K. | Overall Experience |
Rating:

Girl at front desk rude to me twice reported it to management no follow-up...

Andrew H.
Rating:

Customer did not leave a comment.

Marijane S.
Rating:

Thanks for all

Esdrey R.
Rating:

Customer did not leave a comment.

Alberto A.
Rating:

Adam was perfect and professional the whole time.

Julia A.
Rating:

Customer did not leave a comment.

FRANK D.
Rating:

Customer did not leave a comment.

Mark F.
Rating:

The online truck order came with pads and moving equipment which had to be retrieved after receiving the truck. The moving equipment, even though available online, were not available at this location. They did put in a call to one closer to my home where I could pick them up without any hassle.

Annie L.
Rating:

Customer did not leave a comment.

BRUCE H.
Rating:

Customer did not leave a comment.

STEVEN M.
Rating:

I rented same trailer coming from Knoxville to FT. Lauderdale 30 days prior for $140 and was charged $360 to take it back!!! pricing reasons were crap!

JEAN R.
Rating:

Customer did not leave a comment.

Stephen H.
Rating:

The truck was of the poorest quality. I cannot believe that the side mirrors had to be adjusted via an allen wrench - which was not provided!! The phone number for customer service was completely useless as i was on hold for more than 10 minutes and i just gave up. The seats were terribly uncomfortable to the point were i had to stop every few hours to stretch out my back. The radio was virtually useless since the cabin noise was deafening. The cup holders were so shallow that they were useless. And this was a relatively new truck!! Ford's design team definitely gets an "F" for this truck. The people at the Pick up and Drop off locations were excellent, though!!

Richard H. | First Impressions |
Rating:

All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....

STANLEY P.
Rating:

The cabin of the vehicle reaked of urine. Additionally, the transmission lacked fluidity and made the trip feel strenuous.

Michele C. | First Impressions |
Rating:

I've always had a great experience with U-haul. I would recommend them to everyone needing self storage and/or use of moving trailers or a Ubox all services I've used so I'm giving feedback based on my own experiences using services they offer.

Caridad F.
Rating:

Customer did not leave a comment.

Rosana R.
Rating:

This was not my original pick up location. I was never contacted by anyone from UHaul to inform me that my original pick up location did not have a truck for me the day needed. I found out on my moving day, which made it very stressful.

RICCI L.
Rating:

All good ! Uhaul staff very helpful!

Deborah J.
Rating:

Customer did not leave a comment.

PRECIOUS S.
Rating:

Customer did not leave a comment.

Joel H.
Rating:

Customer did not leave a comment.

Ronald P.
Rating:

Customer did not leave a comment.

Rodrigo L.
Rating:

I was never told the address of the pick up location, I had to go to many Uhaul locations and find out. Staff was not very helpful or friendly at the Uhaul pick up location, plus they never informed me there was a fee for after hours return of equipment, they never said I could download an app instead of paying the fee.

JANICE W.
Rating:

Customer did not leave a comment.

ALVARO G.
Rating:

Thank you for your support!

ROBERT B.
Rating:

Customer did not leave a comment.

Anthony R.
Rating:

the best

SANDRA M.
Rating:

Bilingüe custumer Services.

Kevin A.
Rating:

Customer did not leave a comment.

Eduardo D.
Rating:

Customer did not leave a comment.

Alida H.
Rating:

Customer did not leave a comment.

William O.
Rating:

I spent 20 minutes on hold to never reach anyone. I drove to the location close to my house and ordered a trailer hitch which was supposed to arrive in 3 days. I had to drive back to the location since no one answers the phone only to find out it was never ordered. Spoke to manager who promised to overnight it it. 3 days later it was sent to the wrong haul location, he told me if I wanted it I would have to drive 40 minutes across town in rush hour to get it. I had no choice, I needed the hitch. I reserved a truck also during this week. When I went to pick it up, they told me it wasn't available and I needed to go to another location.

DEB D.
Rating:

Customer did not leave a comment.

LISA C.
Rating:

Wonderful! .....and extra thanks to Mike for his help with detaching the trailer for me. Thanks Mike! Lisa Capino

CARLTON F.
Rating:

Customer did not leave a comment.

Aaron S. | First Impressions |
Rating:

Customer did not leave a comment.

TROY J. | First Impressions |
Rating:

we had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressed

Chris H.
Rating:

The delivery / pickup person was awesome!!! She called and let us when she would be there and was really Good at what she does!! A true asset to your company!!!! Knowledgeable personable !!!

ANDRE V. | Overall Experience |
Rating:

Nunca em mi vida, fui tam desrespeitado por los empleados de una companhia, fui customer de u-hall por mutios anos, espero no mas nescecitar de su servicio

Katie F.
Rating:

Don't ship things to the wrong state, your customer service is horrible, I got the run around every time I called, I HAD TO CALL because no one was calling me back, and I still haven't been compensated. It was a nightmare

ANDRE V. | First Impressions |
Rating:

No communication in relation to truck rental. Nevar been so unrespected as a client de to uhal employee and lost time and money by Anniemary Mackenzie.

Susan F.
Rating:

I am very dissatisfied with your service at the Pompano location. I actually made a reservation at the Margate location and the reps there were professional and courteous. But because the truck was too small they sent us to Pompano. First of all we waited a long time to be served and the whole time your service rep (I don't know her name) but she was a heavy white woman and she was screaming and talking disrespectful to an old black gentlemen because his pin card number wouldn't work. To be honest with you it sounded like she was prejudice against him and I felt really bad for him. When I came up I made sure she knew that I heard her too. In this day and age you have to be careful how you treat customers especially if we are of different races. My personal opinion is for you speak to the other staff that was there so they can conform. Also with that behavior I would terminate her and this is coming from a woman of over 20 years experience in management and who owns 3 businesses. Thank you for your time.

Iris V.
Rating:

Customer did not leave a comment.

Juan M.
Rating:

Customer services at that location is less than average. Employee that helped me was very rude and lack of training for costumer service.

KIMBERLY M.
Rating:

I think that it is ridiculous that U Haul recommends you to buy extra miles but when you dont use them they dont credit you I think that is ridiculous in this day and time@!!

Mirza Sharoz R. | Overall Experience |
Rating:

Customer did not leave a comment.

Tony C. | Overall Experience |
Rating:

Customer did not leave a comment.

Diana I. | Overall Experience |
Rating:

Customer did not leave a comment.

Bernot C. | Overall Experience |
Rating:

Office lady have no customer service.

Simmone C. | Overall Experience |
Rating:

Good facility and staff. Card system hasnt worked for months and its a nuisance since the unit alarm can be heard in the entire bldg. its only brief but annoying.

Daniel R. | First Impressions |
Rating:

Victoria really took great care of my father and I when renting a truck and storage space.

Jessica D. | First Impressions |
Rating:

Insanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESS post update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again. Update to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit. The elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.

David b. | Overall Experience |
Rating:

I would have said excellent, but when I went to remove all my items, I went into the office and was not told that they needed to inspect the unit. I tried to check out online, but it said I had to return the key card! I called the location, but got the national line. I explained the issue, and they said it had to be returned. She said they contacted the location via text to confirm. We made a special 1 hour trip back to return the card to avoid being charged $40. Upon arrival, when we were finally helped, we were told there was no need to return the access card!! So the trip was for nothing. The website and especially the staff should be aware of the policy.

Scott M. | First Impressions |
Rating:

Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!

CURTIS G. | Overall Experience |
Rating:

Customer did not leave a comment.

Nataliya S. | Overall Experience |
Rating:

Customer did not leave a comment.

Steven M. | First Impressions |
Rating:

Customer did not leave a comment.

Brian W. | Overall Experience |
Rating:

The lady that helped us check-in was distracted, rude, and failed to set up our auto pay. We received a notice for $15 late fee. Upon making a special trip to the facility (30 minute drive) the manager waived the fee and set up auto pay. He was friendly and focused.

GEORGE S. | Overall Experience |
Rating:

Customer did not leave a comment.

FOURNAZ S. | Overall Experience |
Rating:

I had a great experience

RODERICK P. | Overall Experience |
Rating:

I never was able to get in the place with my access card I never got a response from anyone when you called the 800 number or whatever number it is that's listed on the door no one never answered and then when they do answer it said 24-hour access the people in the office I'm very short and whenever it came time that I was late what's payment no one would contact me but they would contact my emergency contact it was not a good experience

LEWIS F. | First Impressions |
Rating:

Very friendly staff.

Robert M. | Overall Experience |
Rating:

Customer did not leave a comment.

Setu S. | First Impressions |
Rating:

Customer did not leave a comment.

Maximilian R. | Overall Experience |
Rating:

I am sad to move from this location but life goes on! Thank you for 2 years of great service at this location.

Andrew B. | First Impressions |
Rating:

More instructions on how to use swipe card and how it works would be helpful to first time unit renters.

MAREENA A. | Overall Experience |
Rating:

I stored a 5th wheel camper. There was a camper and food truck next to me that had its sliders out and look like someone living in it. It had a food truck parked in front of it in the driveway. I paid almost $300 a month and thought this was unexceptionable.

ibelise m. | Overall Experience |
Rating:

Customer did not leave a comment.

Robert B. | Overall Experience |
Rating:

Customer did not leave a comment.

Evelyn B. | Overall Experience |
Rating:

I received excellent service from this establishment; however, the prices weren't not low enough for my budget, as a result of the Pandemic and the damages to my monthly income I can no longer stay with Uhaul.

Albert A. | First Impressions |
Rating:

Customer did not leave a comment.

CARLOS ALBERTO T. | Overall Experience |
Rating:

Customer did not leave a comment.

Kandyce S. | Overall Experience |
Rating:

I want to thank the full staff for there customer service and Helping hands. You all rock !!!!!

Melissa D. | Overall Experience |
Rating:

Whenever I was there, I felt very safe. The bathrooms were spotless. I lost my job and storage due to covad but it's all good. Thanks everyone!

ibelise m. | First Impressions |
Rating:

Really impressed with the cleanliness and friendly staff. I appreciate the help as it was my first time moving/renting a truck, and getting a storage unit. Everyone was lovely! I'm willing to pay more money if it means being able to be their customer!

Mirza Sharoz R. | First Impressions |
Rating:

Customer did not leave a comment.

Richard S. | First Impressions |
Rating:

Don was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaul

Ron R. | First Impressions |
Rating:

Most often when renting a U-Haul there are a lot of emotions running. Don was professional, affirming and extremely helpful! Great service!!

Katherine M. | First Impressions |
Rating:

Customer did not leave a comment.

Tangala C. | Online Move In |
Rating:

I love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.

kimberly b. | First Impressions |
Rating:

Customer did not leave a comment.

Charles L. | Overall Experience |
Rating:

Customer did not leave a comment.

tamara B. | First Impressions |
Rating:

Customer did not leave a comment.

Frank B. | First Impressions |
Rating:

Customer did not leave a comment.

Charles A. | Overall Experience |
Rating:

Customer did not leave a comment.

Mo G. | Overall Experience |
Rating:

Had no issues, liked i could have my mnthly amount automatically deducted from my credit card. Would use again if ever needed.

grace a. | Overall Experience |
Rating:

Customer did not leave a comment.

Diego B. | Overall Experience |
Rating:

Customer did not leave a comment.

Paul K. | First Impressions |
Rating:

Customer did not leave a comment.

Hector M. | Overall Experience |
Rating:

Customer did not leave a comment.

James B. | Overall Experience |
Rating:

Great Staff! Good Attitudes & Very Knowledgeable!

JAMIL C. | Overall Experience |
Rating:

The facility was very clean. The storage was well lit and very clean. The employees are very helpful and courteous

george f. | First Impressions |
Rating:

Customer did not leave a comment.

Zerimar C. | First Impressions |
Rating:

the best

Oliver F. | First Impressions |
Rating:

Customer did not leave a comment.

CRaig M. | First Impressions |
Rating:

Customer did not leave a comment.

Lee W. | First Impressions |
Rating:

Customer did not leave a comment.

amelia l. | First Impressions |
Rating:

Customer did not leave a comment.

Zachary D. | First Impressions |
Rating:

Keep up the great work!

Matthew D. | First Impressions |
Rating:

The woman who helped me was fantastic, give her a raise!

Victor M C. | Overall Experience |
Rating:

Thank you ,regards vic

Ted T. | Overall Experience |
Rating:

Customer did not leave a comment.

EDWARD H. | Overall Experience |
Rating:

Customer did not leave a comment.

doris p. | First Impressions |
Rating:

Customer did not leave a comment.

Michele C. | First Impressions |
Rating:

I'm going too give my review on Google maps another time. All I have to say for now is that this particular moving experience has been ridiculous thanks to the staff in Pasco WA AND in Pompano!

kean R. | First Impressions |
Rating:

Ann Marie,Victoria & Shane made us feel very happy to have selected their UHAUL as our future storage facility, and because of their courtesy, and efficient handling of our situation, we are pleased!

WIlliam H. | First Impressions |
Rating:

Great service

James r. | Overall Experience |
Rating:

most professionally run facility there is, unmatched in my many decades of experience.

Lisa A. | Overall Experience |
Rating:

I checked out of my unit and just paid gor the month the day before none of the staff knew how I was to get a refund. I was told to call amd speak with the mansger next week and she could adbise me.

Michael S. | First Impressions |
Rating:

Great staff

Bernard K. | First Impressions |
Rating:

Excellent

Thiago W. | Overall Experience |
Rating:

Staff don’t want to be there. Please hire people that need the job or at least wants to work.

ANGELA A. | First Impressions |
Rating:

Best part was the customer service. They get it unlike my experience in Arizona with Alex Smith.

Keith E. | Overall Experience |
Rating:

Great place!

Emiko R. | Overall Experience |
Rating:

Stored my items for 2 years and they were in great condition.

Teresa L. | Overall Experience |
Rating:

Fantastic! The AC, moving carts and covered parking made it so easy and comfortable to frequently transfer large heavy items. I can't imagine a better place to store your items.

Jean P. | First Impressions |
Rating:

They staff was very nice and the process very quick.

suzanne k. | Overall Experience |
Rating:

The staff was extremely knowledgeable, friendly and professional!

Ted T. | First Impressions |
Rating:

Great fast service with all my questions answered Happy I chose this facility and very clean lot!!

Darcy P. | Overall Experience |
Rating:

I would definitely use this location again and I highly recommend them

Dwight N. | First Impressions |
Rating:

Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!

Janell K. | Overall Experience |
Rating:

Your staff was extremely helpful in assisting us with the correct covers we were needing for our furniture we were leaving at our home while the condo was under construction.

natasha b. | Overall Experience |
Rating:

The staff was very understanding and helpful. I felt my stuff was safe and secure there.

Emiro R. | Overall Experience |
Rating:

Tremendous and excellent people. Great service

Jillian S. | Overall Experience |
Rating:

Great experience all around

CHRISTIAN A. | Overall Experience |
Rating:

Everyone at this location was always very helpful and very happy to answer all my question. I no longer need the storage but I will always return for my moving and towing needs thanks allot guys.

Micheal R. | First Impressions |
Rating:

Very pleased with service

WAGNER M. | First Impressions |
Rating:

Perfect no coments

Mitchell S. | Overall Experience |
Rating:

It’s nice to see the owner present at the facility and the staff is GREAT!

Angel R. | Overall Experience |
Rating:

Excellent service.

John M. | First Impressions |
Rating:

Great

Torey S. | Overall Experience |
Rating:

Victoria and the rest of the staff have been a great help over the last 18 months of patronage. The staff and facility get solid ratings from me as a consumer. The recent price change ended my stay.

Deise D. | Overall Experience |
Rating:

I really loved.

Joseph D. | First Impressions |
Rating:

Don is the man

Retha F. | First Impressions |
Rating:

Perfect. N above service

jennifer b. | Overall Experience |
Rating:

Good staff

David P. | First Impressions |
Rating:

Both Adam and Joe were great to deal with.

George S. | Overall Experience |
Rating:

My boat was stolen from this property

chrisandra s. | First Impressions |
Rating:

The staff was very nice and pleasant to talk to. They were also helpful.

Rafael G. | First Impressions |
Rating:

Everything excellent

JUANA R. | Overall Experience |
Rating:

Price is higher than other facilities and will not honor the on line price of other U-Haul rental storage space. They have their own price gimmick.

Brian F. | First Impressions |
Rating:

they were very helpful and very nice to deal with!!!

mark j. | Overall Experience |
Rating:

Staff associate Anne Marie is very helpful and cares about the customer. Thanks also to the manager and staff.

Richard V. | Overall Experience |
Rating:

I dealt with a particular woman working at the counter on two separate occassions and her attitude was not friendly either time.

john c. | Overall Experience |
Rating:

Good service

TIM B. | Overall Experience |
Rating:

All were very kind and helpful with all or any issues ! A+ .... thanks for all ... TB

Karen C. | Overall Experience |
Rating:

Nice storage facility

Ed S. | Overall Experience |
Rating:

Promised an email indicting my account was closed--not sent. Person on the phone could not understand--heavy accent Person at the desk-no eye contact with me--had a ask several times to repeat words

Zequiri K. | First Impressions |
Rating:

Very friendly professional staff help me all the time thank you so much for everything

Robin T. | Overall Experience |
Rating:

NEVER use U-Haul. Vehicle storage NOT secure, gate left wide open many times. Staff were rude, unprofessional, and nasty. Attitudes from all of them, from day one. They were the main reason we left.

Earl H. | Overall Experience |
Rating:

VICTORIA WAS AWESOME!!!

Richard V. | First Impressions |
Rating:

Friendly and helpful staff

STEPHEN N. | Overall Experience |
Rating:

Great facility but raised rates on me without having been there not even a year.

Juan David Z. | Overall Experience |
Rating:

Pitiful customer service by a rude nasty lady. I believe her name is Vic.

hazel R. | First Impressions |
Rating:

The staff was very helpful and courteous thank you

Judith D. | First Impressions |
Rating:

-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have more

Charles G. | Overall Experience |
Rating:

Very nice facilitie.

Earl H. | First Impressions |
Rating:

VERONICA WAAAAAS VERY PLEASANT.I HAD BEEN TO three different U-Hauls that day and none of them was as pleasant and understanding and I explainable as Veronica,she explained everything to me.SheAWESOME

JUANA R. | First Impressions |
Rating:

Good moving experience very good people to work with

Luz S. | Overall Experience |
Rating:

.

Kelcina A. | Overall Experience |
Rating:

This is the best U-haul business I know. Keep up the great work, and don't change a thing!

steve m. | Overall Experience |
Rating:

If you had an electrical connection available at extra costly it would be great. I had two Rvs stored in your wonderful facility and would have liked to have been able to keep the batteries charged up

Karina Z. | First Impressions |
Rating:

There was this guy blond tall, he help me with my key after not working correctly and receiving my truck rental! Made everything easier for me! Overall they were great

Francine E. | Overall Experience |
Rating:

Very kind and helpful staff at the office.

Wilbert F. | First Impressions |
Rating:

The service was excellent and customer service was great I'll recommended any one i know to check you guy's out.

kate d. | Overall Experience |
Rating:

Great experience

Robin T. | First Impressions |
Rating:

Made a reservation for covered RV storage, entered credit card info, signed contract, got confirmation-apparently means nothing! Went to see space and told it wasn’t available. Clearly gave it away.

susie s. | Overall Experience |
Rating:

Great experience

Mike D. | First Impressions |
Rating:

Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.

Zerimar C. | First Impressions |
Rating:

the best

lisa g. | Overall Experience |
Rating:

Communication over how long a UBox would be left after delivery was WEAK. No one offered "Moving Help," until the day delivery was supposed to happen.

sheridan r. | Overall Experience |
Rating:

Ursula was the best! Uhaul is fortunate to have drivers like Ursula here in Florida and Anna in Bakersfield, CA. I hadn't heard of ubox before but now I wouldn't use anything else for moving!

varangcana s. | Overall Experience |
Rating:

The facility are great but the staff was not friendly. It seem as if they hated their job.

CONSTANCE L. | Overall Experience |
Rating:

Mr. Pallante treated me with respect and was very helpful. Although I gave an "excellent" rating, I would like to encourage UHaul to train some customer service representatives.

MARY S. | Overall Experience |
Rating:

Great service

Jim B. | Overall Experience |
Rating:

Very friendly and efficient staff & no problem with the vehicle. One thing that needs to be looked at is the website's mileage calculator either doesn't work or has far too long a delay (2+minutes)

Charissa H. | Overall Experience |
Rating:

Called about transport of boxes and never received a call back before move. The man I talked to was very short with me the day of move and said they couldn’t change two trailers to one for the movers.

Philip J. | First Impressions |
Rating:

Girls are on point!

vanssa s. | Overall Experience |
Rating:

The u box was a great idea and bigger then I thought and I was able to store what I needed while I had work done at my house. The delivery went smoothly thank you

Sidney D. | First Impressions |
Rating:

Everyone was so helpful, they where willing to walk me out to the truck and answered any questions I have

Joseph v. | Overall Experience |
Rating:

Victoria was the most disrespectful, unprofessional, rude, obnoxious, humiliating employee ‘ There was an incident that took place @ your Sample & Powerline location Victoria does not belong there!

kenneth b. | First Impressions |
Rating:

One of the best experiences I’ve ever had driving across country with everything you own a little recommend you haul anyone that ask thank you for your great service

Leslie W. | Overall Experience |
Rating:

Thanks, very pleasant place.

JEFFREY W. | Overall Experience |
Rating:

This is a very nice U-Haul facility. The manager was very friendly.

Lynette G. | Overall Experience |
Rating:

great:)

ronald r. | Overall Experience |
Rating:

Victoria and staff were excellent to deal with. So was the manager.

Paula F. | Overall Experience |
Rating:

Thanks

Karen C. | First Impressions |
Rating:

Anne Marie was very accommodating and friendly

sandra a. | Overall Experience |
Rating:

Everyone was very professional and polite, the move was accomplished in less time then was expected. I would recommend uhaul to my family and friends.

Simona D. | Overall Experience |
Rating:

Questions 1,2, & 4 do not apply.... Yes, all went well, I would use your service again If/ when needed. Thank you, Simona

Kishan T. | Overall Experience |
Rating:

Mrs. Mckenzie were extremely helpful and patient and polite. They made sure everything was accurate.

Nancy M. | Overall Experience |
Rating:

Great customer service, knowledgeable and fast process for rental trucks and storage facilities.

MITCHELL S. | Overall Experience |
Rating:

Everything was good, i just wish it was a little cheaper

SEBASTIAO M. | First Impressions |
Rating:

After driving for 26 hours she was so nice to me and helpful.Thank you

Annette M. | Overall Experience |
Rating:

had u-boxes delivered from Springfield, VA and the Pompano Beach location were excellent with scheduling, delivering, and picking up the uboxes to my new home.

Tonja W. | First Impressions |
Rating:

Very friendly, prompt service! A good group there!!!

Robert P. | Overall Experience |
Rating:

Ursula was the most courteous and pleasant person I have worked with in a long time. She made the entire moving experience a pleasure! Thanks!

mark j. | Reservation |
Rating:

Nice storage facility very good customer service. I will recommend to people.

Arlete T. | Overall Experience |
Rating:

Horrible service

Peter H. | First Impressions |
Rating:

Really impressive state of the art

Melinda G. | Overall Experience |
Rating:

Ron or Don the storage manager, was the rudest manager I have ever encountered. Very poor customer service and has verbal issues. Does not know how to communicate and will never use U-Haul again

Perri P. | Overall Experience |
Rating:

Staff was very professional and accommodating.

Tracey A. | Overall Experience |
Rating:

I was very pleased with the service provided at this UHaul. The van was new and worked well. The customer service was top notch; especially Victoria. She is pleasant on the phone and more in person.

sandra m. | Overall Experience |
Rating:

Chuck and Ursula made my experience a great one last minute changes forced me to keep my things in storage for four months at the end of those months they were the best in Keeping in touch with me

MARTHA M. | Reservation |
Rating:

Customer service was very nice and helpful you have excellent employee even security

perry l. | Overall Experience |
Rating:

The staff was so kind and warm and helpful! Such a great experience for the entire time we stored our RV there! I can't say it enough, we will definitely be using U-HAUL for all our future needs!

bonnie m. | Reservation |
Rating:

Very accommodating! Stored a car and our 26' for our move to Georgia. Very smooth transaction!

Rosalyn J. | Reservation |
Rating:

The service that Angel and Crystal provided was exceptional.

ron b. | Overall Experience |
Rating:

Everything was great. Could not have been better. Thank you

Ronald W. | Overall Experience |
Rating:

The phone went unanswered at the Pompano facility! It took 3 calls to connect with a knowledgeable person at main number. The lady delivery driver was fantastic. She made it all a success !

David R. | Reservation |
Rating:

Rate was pretty hi

Jacqueline B. | Overall Experience |
Rating:

Office bad attitude at check out

Daniel L. | Reservation |
Rating:

I made réservation 3 Times and each time when i call to confirm they said that a han no réservation. So i never had a place there and now they ask me to rate there service. It is very bad!!!

dale c. | Overall Experience |
Rating:

I am glad I was able to use your covered RV storage space on short trim Thank You Dale

hugo f. | Overall Experience |
Rating:

Not recommend

robert r. | Overall Experience |
Rating:

I was there a couple times and it was dark, there were no exterior lights on. The manager is a jerk.

PATRICK L. | Reservation |
Rating:

The lady the resve me was rude with no respect for the customer

Kelcina A. | Overall Experience |
Rating:

Keep up the great work! --- Outstanding service across the board!

Isabel S. | Overall Experience |
Rating:

poor customer service and I was never able to communicate with the facility directly, aside from when I drove over. Left over 10 messages never got a call back. Still charged me for services after

Michael C. | Reservation |
Rating:

After making a reservation for a RV parking spot I drove my RV to the location only to be told there were no spaces available. I had to leave and try to find alternative parking. I'm very displeased.

Patrick C. | Overall Experience |
Rating:

I was very pleased with this temperature controlled facility.

George C. | Overall Experience |
Rating:

The experience was very positive. A young man, Adam was great. He accommodated me and made my experience outstanding. He went beyond my expectations even though he was working alone, and it was busy.

Richard F. | Overall Experience |
Rating:

I would recommend this location to others.

daniel a. | Overall Experience |
Rating:

Victoria Adam and the rest of the staff KUDOS TO ALL OF THE TEAM.

Imelda S. | Reservation |
Rating:

Wonderful customer service and gave very good information

Complete T. | Overall Experience |
Rating:

the office staff especially the guy whose the owner are very rude and condescending. they act like they are doing us a favor by being there. it all starts with the owner onsite, he is kind of a jerk

Abdul A. | Overall Experience |
Rating:

Thank you.

Sean M. | Reservation |
Rating:

Both the lady and gentleman inside was rude. The guy that checked the truck In was very nice.

wendy c. | Overall Experience |
Rating:

They were helpful to find the size I needed. Friendly staff.

DENIECE J. | Reservation |
Rating:

Very helpful staff

LEE F. | Overall Experience |
Rating:

I will never using Uhaul pod services again. The treatment I received during the after my pods were shipped to its destination were abismal. The general manages at the Pampano beach location was rude.

Tina O. | Overall Experience |
Rating:

I did not see the facility in person. I had contact with the facility on delivering my Ubox.They were very professional and was able to have my Ubox delivered in a timely manner. Deliver was AWESOME

Jose R. | Overall Experience |
Rating:

Great Service.

gerald s. | Overall Experience |
Rating:

I was charged $80 x 2 to make my pods available for me to remove the contents. Too much. Actually never quoted in the rental procedures either in shipping or receiving. $460 dollars too much.

Michelle C. | Overall Experience |
Rating:

Staff was very friendly and accommodating.

Martener S. | Overall Experience |
Rating:

Your store assisted in making me have a U-Haul nightmare. The customer service in your facility was absolutely deplorable. Adam was extremely rude to me. I’d like a Manager to call me as I’ve asked.

Gregory G. | Overall Experience |
Rating:

second time rating U Haul

Alexander M. | Overall Experience |
Rating:

Only real issue was with the uhaul pod latch being mostly broken off. Anyone could have just yanked it off with their hands, very unsecured.

Lynn Z. | Overall Experience |
Rating:

I have recommended you twice already. It was the smoothest move I ever had. Staff was professional, courteous, and personable. Great job!

miguel g. | Overall Experience |
Rating:

Very clean, very well kept place. Its not trashed or outdated like most places. You do not raise the prices like other places. I am already telling friends who are looking for storage to go there!

Dennis S. | Reservation |
Rating:

Easy to Find and great customer service

Lisa T. | Overall Experience |
Rating:

I had a Ubox shipped from CT to FL. The shipment went smoothly and quickly. Contact with Uhaul was however a complete SNAFU . The national helpcenter is BROKEN. Agents never had authority to act.

Suzanne C. | Overall Experience |
Rating:

Happy to have used uHaul end to end for this long distance move, including its recommended moving company locally.

reubon r. | Reservation |
Rating:

.

JAMI E. | Reservation |
Rating:

Facility is clean and staff are helpful.

walter h. | Overall Experience |
Rating:

Contact me at 732 995 5561

Jiwei C. | Overall Experience |
Rating:

Excellent service, flexible schedule and professional staff. Will recommend U-Haul to my friends!

Paul F B. | Overall Experience |
Rating:

My experience was exceptionally

Seth S. | Overall Experience |
Rating:

Poor communication and customer service - not enough characters to explain.

Dennis T. | Overall Experience |
Rating:

I rented a cube to move some belongings from Massachusetts to FLA.excellent service; they did the drop off when they said they would and delivered it on time.

Jeanette P. | Overall Experience |
Rating:

Victoria was veryprofessional and helpful.

Kathy J. | Overall Experience |
Rating:

You service was just what I needed Will seek to offer youto any one for use thank again

Jeff S. | Overall Experience |
Rating:

Less blankets, Less cost!

sandra w. | Overall Experience |
Rating:

thank you

Diallo J. | Overall Experience |
Rating:

What I didn’t like about it was the fact I could be prorated in but you couldn’t prorate me out. I find that to be rip off and unfair to customers.

Michael C. | Overall Experience |
Rating:

Everyone was friendly and helpful!

Chris S. | Overall Experience |
Rating:

staff is awesome. hardworking and friendly.

John M. | Overall Experience |
Rating:

Nice covered facility for the coach. We'll be back in October and have made our reservation.

Herlinda S. | Overall Experience |
Rating:

I am very happy with the service, good job.

jackie u. | Overall Experience |
Rating:

What facility?! You guys are so disorganized that even messed up my delivery reservation trying for me going to the facility and that was not going to happen. Ridiculous honestly. Not Using uhaul ever

Renee J. | Overall Experience |
Rating:

Everything great except for staff, both encounters with 2 different people on initial check-in to the storage and final checkout were short with me, like i was bothering them

Lawrence L. | Overall Experience |
Rating:

Manager is a real a******

Sean H. | Overall Experience |
Rating:

The GM is a scumbag and he'd bait and switch his deals. Lied to me and I think they purposely got my contact information wrong so they could drive up my bill and steal my things after Hurricane Irma.

Jason E. | Overall Experience |
Rating:

Great place for RV storage. Will be back.

Todd N. | Overall Experience |
Rating:

Nice place

No reviews have been submitted for this location.

Back
To Top