You guys suck! After every 15 days overdue on monthly payment you guys charge late fees and then put a lien after 30 days!! I lost my things because I couldn't make payment due to major pancreatic cancer tumor surgery! Anyways, you guys can keep my things!

Great experience from pack to storage!

The black lady manager was very rude over the phone far too often

Girl at front desk rude to me twice reported it to management no follow-up...

All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....

I've always had a great experience with U-haul. I would recommend them to everyone needing self storage and/or use of moving trailers or a Ubox all services I've used so I'm giving feedback based on my own experiences using services they offer.

we had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressed

Nunca em mi vida, fui tam desrespeitado por los empleados de una companhia, fui customer de u-hall por mutios anos, espero no mas nescecitar de su servicio

No communication in relation to truck rental. Nevar been so unrespected as a client de to uhal employee and lost time and money by Anniemary Mackenzie.

Office lady have no customer service.

Good facility and staff. Card system hasnt worked for months and its a nuisance since the unit alarm can be heard in the entire bldg. its only brief but annoying.

Victoria really took great care of my father and I when renting a truck and storage space.

Insanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESS post update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again. Update to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit. The elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.

I would have said excellent, but when I went to remove all my items, I went into the office and was not told that they needed to inspect the unit. I tried to check out online, but it said I had to return the key card! I called the location, but got the national line. I explained the issue, and they said it had to be returned. She said they contacted the location via text to confirm. We made a special 1 hour trip back to return the card to avoid being charged $40. Upon arrival, when we were finally helped, we were told there was no need to return the access card!! So the trip was for nothing. The website and especially the staff should be aware of the policy.

Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!

The lady that helped us check-in was distracted, rude, and failed to set up our auto pay. We received a notice for $15 late fee. Upon making a special trip to the facility (30 minute drive) the manager waived the fee and set up auto pay. He was friendly and focused.