Customer Reviews for U-Haul Moving & Storage at Sample Rd

Rating:

5.0

We Always use this location. Smooth, easy rental Knowledgable , competent staff.

Rating:

5.0

Am it needs to be check because it seems water is getting into the units

Rating:

1.0

As everything was hooked up and checked, I asked because it is their equipment and they know better. Is everything hooked up correctly? They replied. Yes I felt something was off but it's not my equipment and they do the check all the time so I relied on them. To find out after I got to my destination and after loading my car I realized that they sent me out without a locking pin. So now at this point I have my my car on the trailer trailer hook to the truck and no locking pin. Under federal regulations (FMCSA / DOT), every full trailer must be attached to the towing vehicle with a locking device that prevents accidental separation: 49 CFR §393.70(c)(4) mandates that couplings “be provided with a locking device that prevents accidental separation of the towed and towing vehicles.” Likewise, §393.70(d) reinforces that trailers must be coupled with safety devices (like chains) to prevent breakaway in case of failure reddit.com +10 law.cornell.edu +10 fmcsa.dot.gov +10 . This “locking device” typically includes the latch mechanism on the trailer coupler, which can’t stay locked down on the ball without a pin or latch fastener. So yes—for legal compliance—you need some form of locking pin But after everything was hooked up, the maintenance guy told me if this trailer comes off I'm at fault. I was furious to find this as a some sort of fix of a scam in the long run. It didn't sit well with me. Had I got pulled over by a State trooper. It would have not set well with them neither. When I came back in and questioned them about it and showed them the locking pin that I eventually put on after the fact they debunked it and said I didn't need it. I showed them without the locking pin. The lever comes up which can make the trailer bounce off but with the locking pin it doesn't come off at all. They looked at me funny and said you don't need that. After showing them the law. I was not happy with them sending me out and telling me that if this trailer comes off it's my fault without a locking pin.

Rating:

5.0

Excellent service

Rating:

5.0

My rental estimate was pickup at 7am and return by 1pm. The job was completed early and the truck was returned after 2 hours. I was told by the live chat that local rentals are not refunded if returned earlier than estimated. This is ripoff and poor customer service. My complaint is not with the location but with your inferior business practice.

Rating:

5.0

Great services Great at all levels of care for me and my family Thank you Mr Arnold and team

Rating:

5.0

Great service, timing, experience!

Rating:

5.0

Make sure the equipment is 100 %

Rating:

4.0

Staff was excellent!

Rating:

5.0

Highest rating, employees were outstanding and super helpful! Store well organized and stocked. Can’t say enough about my pleasant experience.

Rating:

4.0

Very friendly staff

Rating:

5.0

The people in Pompano were great. Very friendly and accommodating. The reservation went smoothly and my trailer was waiting for me when i arrived to pick it up. Highly recommend this location.

Rating:

1.0

Sales associate inside young guy gave the vibe that he didn’t want to be there and didn’t want to be bothered and did not give a welcoming feeling

Rating:

5.0

Arnold Lopez was amazing. Thanks to him my moving day was perfect. He was knowledgeable and polite. Thank you again for all your help Arnold. :)

Rating:

5.0

Outstanding customer service

Rating:

5.0

Good

Rating:

5.0

Tanisha & the older black gentleman (forgot nam, sorry) outside were extraordinary in helping me return my truck & open a jammed lock.

Rating:

3.0

We arrived at our scheduled time to pick up a U-Haul truck, only to be informed that no truck was available. Since we relied on Uber for transportation to and from the U-Haul location, we had to spend additional time and money to travel to another location.

Rating:

1.0

No truck assigned to my order. Been waiting 2 hours and am now late. Called customer service and they were no help

Rating:

4.0

The staff is friendly, fast and to the point .

Rating:

5.0

Everything was great from the rental to the return

Rating:

4.0

The U-Haul website it doesn't retain all information that's typed in after you submit it. Had to convey a lot of the same info, I already provided when I went in to pick up the vehicle. Otherwise, the staff were courteous and professional while I was speaking to them.

Rating:

1.0

Tanesha treated me poorly on 2/28, and Darwin treated me poorly on 3/2. I will not be returning to this location. This location used to be wonderful!

Rating:

1.0

Tanesha and Darwin are rude and should not be in customer service.

Rating:

5.0

The person checking me in was excellent very helpful. The only thing I wasn’t happy with was that I reserved 3 weeks in advance for Boca close where I was and day before got email that had to pick up and drop off in sample, so was thrilled with that because still got charged for miles knowing that’s why I wanted closer where I was and was not convenience for me. I got an email that will reimburse $50 so will see at final transaction. Overall truck and equipment in good shape. Thank you

Rating:

5.0

Keep all same

Rating:

5.0

Maintaining good service is very important

Rating:

4.0

The lights in the truck did not work other than that everything else was fine

Rating:

5.0

Just give them the same treatment your gave me, you guys are awesome. Thank you

Rating:

5.0

Very nice place. Very professional.

Rating:

5.0

People very pleasant and helpful

Rating:

3.0

Short staffed

Rating:

5.0

N/A

Rating:

5.0

I have been coming to U-Haul for years now, and I have Miss Tenisha that takes care of me and I would recommend her to all of Broward County cause she’s the best, I appreciate coming to do business with U-Haul. I would never go anywhere else keep up the good work, Tenisha you’re the best.

Rating:

5.0

Customer parking is in short supply.

Rating:

5.0

Went as close to "plan" as any move that I have had to make.

Rating:

2.0

We made a reservation at the Andrews location and when we arrived to pick up the truck they already rented away, therefore they sent us to the Sample and us 1 location that is very far from my house instead sent us to a closer one that we discover on our way back with the truck. The Andrews location didn’t register our payment and the second location has to start all the procedures and when we arrived to the storage location the employee was ready to leave n close the place he gave us 5 minutes only and after I explained our ordeal with your company he fell sorry and gave us a temporary door code. Otherwise if we do inject day we haved to pay for the whole month and that’s why we had to employ the place on Sunday. Your company is very stressful company to deal with.. don’t know what happened with your company used to be very reliable but your choice of employees is very poor and your company reputation is suffering.

Rating:

5.0

Easy, professional and convenient.

Rating:

5.0

Keep up the good work in a busy, convenient location. Friendly helpful staff.

Rating:

5.0

Excellent service

Rating:

5.0

Hire more people to work or give a raise to the lady and the guy that is working there by themselves. She was excellent at managing the people coming in to rent and return the trucks. Very efficient and quickly she was able to get a lot of people out the door props to her.

Rating:

4.0

Nothing

Rating:

5.0

Women at the front desk were excellent and professional.

Rating:

5.0

This trailer needs tlc Very rusty trailer door cambar

Rating:

5.0

Fast and friendly

Rating:

1.0

They charged me a lot of money for no reason they don't sent a final receipt to me to explain my charged

Rating:

4.0

Very good thank you

Rating:

5.0

Thank you for the excellent service

Rating:

5.0

Very nice friendly staff

Rating:

1.0

I have to dispute the double charge on my credit card. this is the second time they they do this but this time I can prove the return time.

Rating:

2.0

Made reservation for truck and dolly. Got to store and no dolly available for rent but a stack of them for sale ???

Rating:

4.0

Make sure the equipment is properly maintained. The vehicle was making all kind of horrible noise. It sounds as if it was about to fall apart. I could not even hear the voice on map quest, it was just that loud; plus the rented dolly has Diseil grease on the bottom and messed up some of my furniture

Rating:

1.0

Place still like pee and not clean

Rating:

1.0

I HAVE TO INFORM YOU THAT I RENTED THE TRAILER ON NOVEMBER 19TH AND LEFT UHAUL AT 11AM. I RETURNED THE TRAILER THE SAME DAY AT 7:40 AND I HAVE BEEN CHARGED FOR 2 DAYS. THE 285 MILES RETURN COULD EASILY BE DONE IN 8 HOURS INCLUDING TIME TO LOAD THE ITEMS PURCHASED PLUS TIME TO GAS-UP AND EAT. THE TRAILER WAS BACK AT UHAUL AROUND 7;40pm THE SAME DAY. WHY WAS I CHARGED FOR 2 DAYS??? I BELIEVE YOU HAVE CAMERAS AND YOU COULDD EASILY VERIFY THE TIME OF MY RETURN. I WAS AT UHAUL TO REPORT THE MISTAKE AND WAS TOLD THAT THE MANAGER WAS TO SEND ME AN EMAIL CONFIRMING THE CORRECTION AND REFUND. I HAD ALSO RETURNED AN UNUSED AND UNOPENED ITEM I HAD BOUGHT AND I DID NOT ALSO GET THE REFUND. I NEEDED TO PICK UP SOME ITEMS I HAD BOUGHT AT Insight Auctioneers IN SEABRING. IT IS 143 MILES FROM POMPANO AND WE USED HIGHWAY 95 TO RIVIERE BEACH, THEN ROAD 710 TO OKEECHOBEE AND 98 TO SEABRING. I AM NOT AWARE OF ANY TOLL ON THESE ROADS. PLEASE VERIFY THE ADDITIONAL CHARGE AND ADVISE. Marie Khonat 954-938-2051 contact@agsfl.com

Rating:

5.0

Just keep up the wonderful work.

Rating:

5.0

Love the location. Staff always kind and professional!

Rating:

5.0

The service was excellent

Rating:

2.0

First of all, I was supposed to pick up at the location. They did not have the equipment. The equipment was picked up an hour and a half later by us and charged at the time we went to the first location then I needed to deliver the equipment down south they rated me for 80 miles One way wound up spending another 53 miles also kept the truck for three days total but only drove it from Pompano Beach to my address here at 232 St. Wound of costed me $325 for a day I could’ve went to Home Depot and got it cheaper with their trucks.

Rating:

5.0

Isac was so amazing and understanding to my issue. It's a hard job to keep people happy BUT HE UNDERSTOOD THE ASSIGNMENT! ENJOY YOUR HOLIDAY ISAC B

Rating:

5.0

Very nice staff, helpful and polite

Rating:

5.0

I rented a storage space for 2 years and have no complaints. Everything went smoothly. I’m very grateful.

Rating:

2.0

I moved out over 10 days ago.

Rating:

5.0

This Pompano Beach location is simply amazing

Rating:

1.0

I moved out of my union due To lack of elevator and non-helpful staff. I would never recommend a facility with this staff and lack of elevator to access upper floors with heavy furniture

Rating:

5.0

The general manager Patrice Falcomer goes up and beyond her duties to make u feel welcomed, she really is very efficient at what she does, she tries her very best to satisfy her customers needs. Anyway I enjoy using U hauls storage. God bless to all stay safe. Melissa C

Rating:

4.0

Great customer service.

Rating:

2.0

The online booking was amazing and effortless, the issue arrived when I went to my unit. It was a man in the hallway on the floor that was charging his phone when I went to my unit I noticed the lock and the storage beside mines was open and filled to the max, with food and unsanitary items. I asked the man if he knew were I could grab a key and to my shock he had a key ring with about 50 plus keys on it and he used 1 to open my unit that had some storage bins of his in it. He removed his bins and asked me not to tell. I felt un easy knowing that he had all the keys so after moving in, I went down stairs to discretly tell the work it was a lady that a man in the hallway, before I could finish she yelled "hes not homeless, he rents the storage beside yours". I then said well he has all the keys to the locks, she told me there aren't any keys to the locks, I reminded her that I had just came down to purchase a new lock, after he gave me the old lock and keys to the one that was originally on the storage. She stormed off to go investigate, I asked her to please not tell him that I saw him with the keys to the lock because his unit is directly next door to mine and I'm a single female.

Rating:

5.0

Staff is very professional and well mannered.

Rating:

5.0

For my storage I Definitely Give it a Excellent

Rating:

2.0

Paid for a dolly and never got it

Rating:

1.0

I called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.

Rating:

1.0

I was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location

Rating:

5.0

I could always count on Uhaul when needed🤩! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.

Rating:

2.0

I have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place

Rating:

5.0

I am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean

Rating:

4.0

Had a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.

Rating:

1.0

Your current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano

Rating:

4.0

I’ve been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I’ve been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.

Rating:

2.0

They didn’t not have the unit it I reserved available when I came to the storage facility. The man working their couldn’t care less. Went to public storage for better service.

Rating:

5.0

Your staff is consistently helpful and stellar…very impressive!

Rating:

2.0

It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.

Rating:

4.0

Both at the rental and storage employee computers gave slight problems... causing delays.

Rating:

4.0

efficient, convenient and reasonably priced.

Rating:

3.0

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

Rating:

3.0

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Rating:

5.0

I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete

Rating:

5.0

Great customer service from your staff in Pompano beach.

Rating:

5.0

Great experience.

Rating:

4.0

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Rating:

5.0

Sabrina was outstanding-

Rating:

5.0

Manager is great. He is really on the ball.

Rating:

2.0

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

Rating:

5.0

The staff was so helpful and friendly Excellent experience

Rating:

5.0

She was s great helper !

Rating:

5.0

All good

Rating:

3.0

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

Rating:

5.0

The young ladies at the counter could not have done any better with my rental . .

Rating:

5.0

Vanessa was a lot of help from reserving the truck and space to checking out.

Rating:

2.0

It is what it was !!!

Rating:

2.0

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

Rating:

1.0

Needed repair, very poor lighting

Rating:

5.0

Friendly staff above my expectations.Thank you for a good service.

Rating:

1.0

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

Rating:

1.0

Your prize is cazy