Customer Reviews for U-Haul Moving & Storage at Sample Rd

Andrew is nice guy always gets me in and out no issues this location best in Malden

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Nothing because Everything it's parfait 👍

Everything was excellent

I was giving great service the teck on duty. he was very helpful and the girl working the desk was sick in the bathroom and he covered her spot . great job

Everything was great! No suggestions for improvement.

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Good service

Excellent service from pickup to dropoff

beat up and dirty trailer

This location failed to put in the two utility dolly's that I payed for. Customer service then directed me to another UHaul location where I waited in line only to be told they don't do that... or have anything available to me. I had to do my move without the dolly's I payed for. Then when I turn them in I get charged for missing equipment. Never again will I use UHaul. Moving is stressful enough, to have to deal with an incompetent company and customer service on top of that is insulting and disgraceful.

I was charged for extra 26 miles while my trip was only 7 miles

Na

Better lighting of facility for night time drop off

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

I was glad that you allowed for a reservation. Lowes and Home Depot do not. I will use you in the future should the need arise. Merry Christmas

Blood vial. Biohazard. Disgusting.

HORRIBLE EXPERIENCE! The Van vas TOTALLY INFESTED WITH COCKROACHES!!!! There were coackroaches on my product boxes, on my clothes,on my bag and even inside my hat!!!!! UNACCEPTABLE!!! I have videos of it if anyone cares about it. And the employee could NOT care less about my complains, I've the impression she knew about this problem but they could not care enough to deal with it. COMPLETY DISGUSTING EXPERIENCE!!!

Received a confirmation call the night before and when I arrived everything was ready. Polite and efficient staff.

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Buen y rápido servicio el personal fue muy amable

Great experience

Keep up the great work.

The worker simone was very helpful and nice. I had reserved a trailer but the person the night before didn't return it....where this was a big issue .she made things right and I rented a van instead.... every thing worked out great. She has a great attitude

A coffee room would be great.

The staff was very professional, informative, and very helpful in making my reservation. I only negative comment is it is very difficult to get them to answer the telephone.

I was not given what I signed up for.

The staff was very friendly and accommodating. The pick up and drop off was smooth and easy. The interior could have been cleaner, and the biggest issue I had was the infestation of ants in the cabin. In fact, they were all over me as I was driving. Not only was that gross, but also unsafe as I brushed off the ants as I was driving. I mentioned to the attendant, when I dropped off the truck. He was very apologetic.

The experience was very disappointing, the first location that I selected had not trailers at all or never had, I change my location to a big Uhaul store and didn't have the trailer, the lady was very unprofessional, sent me to a wrong address until I finally went to another place and found a trailer without reservation, your system is not accurate on where equipment are located.

Excellent experience at the Sample location! Fast and easy process

I would never ever rent from you again, I used the equipment for 3 hours 20 minutes, drove 69 miles, the average fuel use shoes 13 miles per gallon, maximum 6 gallon usige,at a gallon price at high would be 18.00$. You charge me 61.50 outrages.

Love the staff They are friendly and helpful

Girl at desk checking me in was not very polite or knowledgable. Kept me waiting 20 minutes as was not well versed in helping guy in front of me. Drop off was easy. Truck was a little old and shaky.

Fast and safe process, picking up and delivering!!!

Excellent

Yo recomiendo esta locasion 100 % muy profesional y eficientes gracias

The process was easy The counter person was polite and helpful. She was the glue that made everything go She handled the storm outside and kept the internet problems Inside appear as a small issue. I'm amazed.

The 15 foot truck that I drive needed alignment and when it was stopped it was shaking, because there are other trucks that are newer and in better condition thanks

Excelent location

Everything perfect. Appreciated the ability to return truck and be processed at later hour than other locations. Fast service.

The staff was awesome, great customer services. I come to this location every time I needed a uhaul with no hesitation I get one.

I had a hard time looking for the vehicle cause the picture of the location that was sent took me to a different vehicle that's all other than that everything went smooth

Worker was friendly and efficient

The line to get the truck was long. Maybe have 2 people working to sign people in during busy times. Tanesha was fabulous!

Sabrina was outstanding-

Manager is great. He is really on the ball.

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

The staff was so helpful and friendly Excellent experience

She was s great helper !

All good

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

The young ladies at the counter could not have done any better with my rental . .

Vanessa was a lot of help from reserving the truck and space to checking out.

It is what it was !!!

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

Needed repair, very poor lighting

Friendly staff above my expectations.Thank you for a good service.

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

Your prize is cazy

understaffed and long waits