Customer Reviews for U-Haul Moving & Storage at Sample Rd

5,632 reviews

903 E Sample Rd   Pompano Beach, FL 33064
(E Of Dixie Hwy)

(954) 781-8660

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 781-8660

903 E Sample Rd
Pompano Beach, FL 33064
(E Of Dixie Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very Very good 👍

JOSE D 
Rating:
2.0

Started with the young lady saying truck had 1/4 tank of gas, it was on empty. Truck was in really bad condition, felt unsafe on 95

Paul C 
Rating:
3.0

Only one employee working which caused several customers a very long delay (30-45 min). Not acceptable

Michael Y 
Rating:
5.0

Customer did not leave a comment.

Aloisio D 
Rating:
5.0

Customer did not leave a comment.

Dianne U 
Rating:
1.0

Extremely poor service and disgusting customer service. Extremely disappointed! They get a 0 out of 5, not even a 1! I will never return to this location!

Trevor B 
Rating:
5.0

Customer did not leave a comment.

Sergey M 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
5.0

Always love dealing with the folks at Sample rd and Dixie highway. Are all so professional and always willing to help. unfortunately the truck re-rented today had tire pressure issues and smell badly inside. But it did serve its purpose and I appreciate everyone at that facility

Anthony N 
Rating:
5.0

Customer did not leave a comment.

Mazel P 
Rating:
5.0

Great job, U-Haul team!

claudio p 
Rating:
4.0

All was good

MATTHEW J 
Rating:
5.0

Very easy process to drop off trailer - no problems - in and out in 5 minutes

ALFRED P 
Rating:
5.0

Everyone was kind and courteous and helpful and I was out of there in no time

Janice S 
Rating:
5.0

Customer did not leave a comment.

Jose F 
Rating:
5.0

Make sure truck is clean

Dawna W 
Rating:
5.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

Customer did not leave a comment.

Rosaire P 
Rating:
5.0

Mabel, Dallas and Davey are all exceptional!

Peter B 
Rating:
2.0

I reserved the truck and equipment online but 1.on arrival the 2 carts I had reserved were not available. 2. The 1 truck they gave me had no gas in it and had to get another truck. 3. The truck I did get had an awful cigarette smell that I had to drive with the windows open. I probably go somewhere else to rent a truck next time.

Matthew C 
Rating:
5.0

Van was clean but had live roaches running in it. Need to be sprayed

tanya y 
Rating:
4.0

Make sure all tires are filled with air prior to rental.

Roland K 
Rating:
4.0

Good experience

FRITZROY H 
Rating:
5.0

Customer did not leave a comment.

Antonio S 
Rating:
5.0

C USTOMER SERVICE AND FRONT DESK EMPLOYEES VERY NICE.

george s 
Rating:
5.0

Customer did not leave a comment.

Aziza S 
Rating:
3.0

I was overcharged for gas even though I had filled the gas that I used. They charged me an extra 2 gallons for 9 miles used. Not so good or friendly service.

Niranjan B 
Rating:
5.0

Mabel (I believe that was her name) and the 2 gentlemen working with her were ABSOLUTELY WONDERFUL! I was greeted with a welcome to U-Haul and it just kept getting better. I made my reservation online and had a few issues and questions. They not only assisted me with ALL of it but were extremely helpful professional caring and courteous in doing so. It was a pleasure from start to finish to work with them. One way to improve? Hire professionals like them at EVERY location. Sincerely and much thanks!

Natalie P 
Rating:
4.0

It rained on the day I moved, but I managed to put all the furniture inside the truck without getting wet, but on the way to the other address, it rained and there were holes inside the truck, and it got all my furniture, mattress, everything wet! This was really bad, I've already emailed U-Haul and no one has responded to me about this.

Bruno F 
Rating:
5.0

I would to compliment the manager that served me for her act of customer service. She is thorough, patient and can definitely work under pressure! Thanks for the excellent service.

Johnethra B 
Rating:
5.0

Customer did not leave a comment.

Ronnie W 
Rating:
5.0

Customer did not leave a comment.

Kristin E 
Rating:
5.0

The only thing to comment was the truck had a sticker in the field of view that was obstructing and the smell of the cleaner or whatever was used to add fragrance was overwhelming. The windows had to be opened somewhat to reduce the smell. That was all. Otherwise the staff was highly friendly and professional and kind.

Eric J 
Rating:
5.0

Customer did not leave a comment.

VOLMY P 
Rating:
5.0

Patrice, Dallas and one other gentleman whose name I have forgotten were the most professional Uhaul team I’ve ever had the pleasure of working with. The computers were down that day so things were moving a bit slower than normal. Yet this team never broke a sweat handling customers and incoming phone calls. I’ve been in customer service for over 35 years so I was watching in awe at how calm and collected they were. No one (even the people calling in) were made to feel less important than anyone else. Uhaul has huge assets in their staffing at 993 E. Sample Rd. Please give them some much deserved recognition for their OUTSTANDING CUSTOMER SERVICE. I will always use this location for my future Uhaul rentals and recommend 903 E Sample Rd to anyone looking for truck rental services. Cheers and kudos to this awesome staff !!!!!

Larry S 
Rating:
5.0

very happy with overall experience

RUBEN M 
Rating:
5.0

Make sure that the customers with reservations are put in a queue and taken care of in an orderly fashion.

William N 
Rating:
5.0

Customer did not leave a comment.

Douglas D 
Rating:
3.0

Customer did not leave a comment.

randy c 
Rating:
5.0

The general manager Patrice Falcomer goes up and beyond her duties to make u feel welcomed, she really is very efficient at what she does, she tries her very best to satisfy her customers needs. Anyway I enjoy using U hauls storage. God bless to all stay safe. Melissa C

Melissa C  |  First Impressions 
Rating:
5.0

This was a local service; maybe with the long distance trucks may need improvement.

Flora B 
Rating:
5.0

Customer did not leave a comment.

Dawing M 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

It was absolutely incredible! The entire staff on 5/27 was excellent. I had to move yesterday due to a break up and I was feeling so low and Michelle took care of me. She got me my truck and comforted me and made me laugh. Her heart is so big and she is so knowledgeable about the policies and psychologies. I really needed support yesterday and your entire staff did just that! I’m so grateful to this place! Really a wonderful group of people and a big shout out to Michelle! Thank you so much for being the easiest part of this large life transition!

Jonathan R 
Rating:
5.0

Nothing

carl d 
Rating:
5.0

Keep up with the great service!

hugo m 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

👍🏾💯💯💯💯

James H 
Rating:
5.0

The ladies working there could not be any nicer. Thank you to them. I only feel bad that i did not get their names so that I could commend them personally.

GAETANO P 
Rating:
5.0

Don't have a answer at this time

Brendon J 
Rating:
5.0

Staff was friendly, professional, and efficient. Will definitely use this location and U-Haul again thank you for excellent service.

Janet C 
Rating:
5.0

Very friendly and professional

Jose G 
Rating:
3.0

The trailer was leaking over my stuff!

Munir O 
Rating:
5.0

Patrice was AMAZING! I had been at another location trying to pick up the rental. I had been there for 45 minutes. I was very irritated and she remained calm and solution oriented. She definitely settled me and came up with the best solution. She said "I got you". Billy who checked me in was also amazing and the young woman that was there when I picked up the truck was also great! I kick myself that her name has slipped my mind. I will post my experience on yelp, Facebook and other places I can. That truly was my best experience ever. That place is well run! As a business owner myself, I was beyond impressed!

Frederick P 
Rating:
5.0

Customer did not leave a comment.

Shakeria T 
Rating:
5.0

Very nice staff

Maurice g 
Rating:
5.0

Great service

Louis R 
Rating:
5.0

The truck was perfect clean it even smelt nice so yes I'd recommend anyone to go to yours

paul c 
Rating:
5.0

Customer did not leave a comment.

Eldran W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erika A 
Rating:
5.0

Very friendly staff and quick service.

Giovanni C 
Rating:
4.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

It took a little longer to get out of the door than I would have liked but everyone were great.

Brian D 
Rating:
4.0

You always have what we need.

MARCIANO M 
Rating:
5.0

Everyone in office is so respectful. Definitely will recommend this location and will use this location again if need be.

LATOYA H 
Rating:
5.0

Customer did not leave a comment.

Michel L 
Rating:
5.0

You good

carl d 
Rating:
5.0

It is a wonderful facility to rent from; I will go there when I need a truck or trailer

Louis M 
Rating:
5.0

Customer did not leave a comment.

Whitney G 
Rating:
5.0

Tanesha D Amazing Keep your stuff, keep up.Everything seems oka

Brendon J 
Rating:
5.0

Special appreciation for the manger of this location, I think her name is Patrice. She was exceptionally helpful....competent and friendly. She makes this U-Haul service stand out!

Greg L 
Rating:
5.0

Customer did not leave a comment.

cleber p 
Rating:
5.0

Customer did not leave a comment.

Ronald P 
Rating:
5.0

Everybody is Perfect here, Patricie is the best person, she help me every time thanks time Uhal !

Douglas S 
Rating:
5.0

Individual that handled my rental was professional, polite and courteous. She is a valuable asset to your company.

Juan C 
Rating:
4.0

Customer did not leave a comment.

Chris P 
Rating:
3.0

The store did not have the equipment I reserved at the time scheduled. I ended up renting a smaller truck, that seems mechanically not ideal, and almost out of gas.

Andreas L 
Rating:
5.0

Vehicles should be non smoking the unit we rented reeked of cigarette smoke!

ron g 
Rating:
5.0

Customer did not leave a comment.

Ted A 
Rating:
5.0

Customer did not leave a comment.

Ariel Z 
Rating:
5.0

Staff was great

Joseph C 
Rating:
5.0

Very nice ladies in the office!

lisa c 
Rating:
3.0

Customer service was phenomenal, Michelle is amazing. The vehicle itself was full of small roaches.

Sarai P 
Rating:
5.0

Customer did not leave a comment.

Matt S 
Rating:
5.0

Customer did not leave a comment.

Keith C 
Rating:
5.0

Maybe more people handling the customers picking up reservations, and returning vehicles. Other than that everything seems fine.

Angel D 
Rating:
5.0

Customer did not leave a comment.

Melonie B 
Rating:
5.0

Customer did not leave a comment.

Jennifer K 
Rating:
4.0

Good

Carl D 
Rating:
5.0

From pompano beach to ste Agathe QC Everything went very well …perfectl

Jean Y 
Rating:
5.0

Customer did not leave a comment.

Jaime V 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

I dont remember the woman's name that helped me but she was very courteous, quick with rental paperwork and was very professional. I was in and out in a matter of minutes with no issues. AAAA+ to her!

Kerry J 
Rating:
5.0

Customer did not leave a comment.

david f 
Rating:
5.0

Customer did not leave a comment.

Alan B 
Rating:
5.0

Customer did not leave a comment.

Nancy W 
Rating:
5.0

Windshield cleanliness (inside & outside) is everything to me. Better prep would make me smile… I worked with Patrice, GM, and she went overboard to ensure my experience was nothing short of ambassador service. Thank you, Patrice! We’ll see you again, for sure!

Andrew W 
Rating:
5.0

Nothing. Much, but keep up the good work The staff and the general manager was very amazing.

Brendon J 
Rating:
4.0

Customer did not leave a comment.

Britteny c 
Rating:
5.0

Customer did not leave a comment.

Marcelo S 
Rating:
3.0

this location has always been difficult to get in and out of there was one lady at this store by herself I hooked up the trailer, checked all the lighting chains and gear. I loaded up two bags of blankets. I had vented brought the trailer back the two bags in the back of the trailer.

Matthew P 
Rating:
3.0

Customer did not leave a comment.

Guy M 
Rating:
5.0

Customer did not leave a comment.

TREVI S  |  Overall Experience 
Rating:
4.0

Great customer service.

Varick D  |  Overall Experience 
Rating:
2.0

The online booking was amazing and effortless, the issue arrived when I went to my unit. It was a man in the hallway on the floor that was charging his phone when I went to my unit I noticed the lock and the storage beside mines was open and filled to the max, with food and unsanitary items. I asked the man if he knew were I could grab a key and to my shock he had a key ring with about 50 plus keys on it and he used 1 to open my unit that had some storage bins of his in it. He removed his bins and asked me not to tell. I felt un easy knowing that he had all the keys so after moving in, I went down stairs to discretly tell the work it was a lady that a man in the hallway, before I could finish she yelled "hes not homeless, he rents the storage beside yours". I then said well he has all the keys to the locks, she told me there aren't any keys to the locks, I reminded her that I had just came down to purchase a new lock, after he gave me the old lock and keys to the one that was originally on the storage. She stormed off to go investigate, I asked her to please not tell him that I saw him with the keys to the lock because his unit is directly next door to mine and I'm a single female.

Keeunsha B  |  Online Move In 
Rating:
5.0

Staff is very professional and well mannered.

manuk t  |  First Impressions 
Rating:
5.0

For my storage I Definitely Give it a Excellent

MARTIN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey V  |  First Impressions 
Rating:
2.0

Paid for a dolly and never got it

Roscoe S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ADAM W  |  Overall Experience 
Rating:
1.0

I called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.

DONALD C  |  Overall Experience 
Rating:
1.0

I was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location

DONALD C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chemelle c  |  Online Move In 
Rating:
5.0

I could always count on Uhaul when needed🤩! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.

Yaslin L  |  First Impressions 
Rating:
2.0

I have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place

linda a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry h  |  Overall Experience 
Rating:
5.0

I am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean

sean c  |  First Impressions 
Rating:
4.0

Had a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.

Rick W  |  Overall Experience 
Rating:
1.0

Your current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano

SAMUEL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacie g  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAYLEE G  |  First Impressions 
Rating:
4.0

I’ve been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I’ve been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.

Rebecca U  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alf D  |  Overall Experience 
Rating:
2.0

They didn’t not have the unit it I reserved available when I came to the storage facility. The man working their couldn’t care less. Went to public storage for better service.

Kathleen D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa p  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alf D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO B  |  Overall Experience 
Rating:
5.0

Your staff is consistently helpful and stellar…very impressive!

MELVIN J  |  Overall Experience 
Rating:
2.0

It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.

Gia F  |  First Impressions 
Rating:
4.0

Both at the rental and storage employee computers gave slight problems... causing delays.

Varick D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos R  |  Overall Experience 
Rating:
4.0

efficient, convenient and reasonably priced.

Timothy H  |  First Impressions 
Rating:
3.0

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

michael m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott M  |  Overall Experience 
Rating:
3.0

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Kelly B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine P  |  Online Move In 
Rating:
5.0

I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete

Steve F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clovis C  |  Overall Experience 
Rating:
5.0

Great customer service from your staff in Pompano beach.

Elliott M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwike P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenley F  |  First Impressions 
Rating:
5.0

Great experience.

Jeffrey J  |  Overall Experience 
Rating:
4.0

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Kay M  |  First Impressions 
Rating:
5.0

Sabrina was outstanding-

mary l  |  First Impressions 
Rating:
5.0

Manager is great. He is really on the ball.

CHUCK S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE M  |  First Impressions 
Rating:
2.0

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

michael m  |  First Impressions 
Rating:
5.0

The staff was so helpful and friendly Excellent experience

nadine t  |  Overall Experience 
Rating:
5.0

She was s great helper !

Rosina L  |  First Impressions 
Rating:
5.0

All good

Arthur V  |  Overall Experience 
Rating:
3.0

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

debra k  |  Overall Experience 
Rating:
5.0

The young ladies at the counter could not have done any better with my rental . .

ELIZABETH K  |  First Impressions 
Rating:
5.0

Vanessa was a lot of help from reserving the truck and space to checking out.

Dan W  |  Overall Experience 
Rating:
2.0

It is what it was !!!

DEON L  |  Reservation 
Rating:
2.0

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

james h  |  Reservation 
Rating:
1.0

Needed repair, very poor lighting

CALEB F  |  Overall Experience 
Rating:
5.0

Friendly staff above my expectations.Thank you for a good service.

Maria H  |  Overall Experience 
Rating:
1.0

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

NANNETTE J  |  Overall Experience 
Rating:
1.0

Your prize is cazy

eddie a  |  Overall Experience 
Rating:
3.0

understaffed and long waits

JASON C  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top