Customer Reviews for U-Haul Moving & Storage at Sample Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Sample Rd
Thomas W. on
My Uhaul location at sample and dixie hwy is the best always Jonathan made things simple and efficient Very professional service!
Danny I. on
None
Adeline S. on
It's was. Great and nice people
David V. on
Excellent courteous people
Nicea B. on
Always good!
Charles W. on
Very pleasant experience both in store and on line.
mark C. on
Used the online service to skip the mine, combo i was given didn't open the key box, had to wait in line anyway. guy had to open the key box with a key only to discover the key wasn't in there. don't offer a service if you can't make it work
FRANK B. on
great
Michael B. on
Robert (Manager on Duty) very helpful and great customer interaction. He has assisted me in the past.
Michael N. on
Friendly knowledgeable associates and have plenty of vehicles on hand to rent. I needed a 10' for the day and they had one available but it felt like the front axle was going to come off . perhaps servicing or taking some of these threats off the road would improve ratings.
Mauricio D. on
They have this kid working there and every time i rent from him, i get double charged. he should not be working here!! The manager is not doing his job by not addressing the issue with his employee.
David R. on
The trailer was very old and the floor was weak. It should be refreshed but it was fully operational and worked for my tasks.
Phillip M. on
I am very upset that I am being charged a $20 convenience fee to drop off my truck overnight. Nobody informed me about having to return the truck via an app in my phone and I’m not going to pay $20 extra.. We have been a corporate member for over 10 years this is very slick
David A. on
I use this location because of the people and their service!!!
Kevin O. on
Well done
Willie H. on
The Employees there was very excellent and helpful
Dennis S. on
Very nice business. Employees were polite and respectful.
Blondy M. on
It was a smooth transition
Stephen I. on
Great service and no nonsense rental experience.
Jacqueline S. on
Had to hold the rental over night because of a nee system charge??????
Brandon B. on
Great Staff on 11/16/19 and 11/22/19. I needed rental twice and everything about the process was super smooth and the staff was very helpful.
Frank G. on
Nothing! Extremely professional, No surprises, very pleased. Highly recommended. Thanks.
nadine t. on
The staff was so helpful and friendly Excellent experience
Dave S. on
The gentleman who signed me in early in the am and was still there at 5pm was very nice and very efficient. I got in and out very quickly.
nilca O. on
great service
Michael U. on
No need for improvements. Everything went smoothly and flawlessly. Thank you for making a stressful move so much less stressful.
Jeff R. on
The surge trailer brakes needed attention. They needed a jolt to work properly
claudio P. on
Nice fast and clean
Warren B. on
Very efficient and fast. Easy prosses.
John M. on
Reserved on line,in and out ,no problems,courteous and helpful team.Thank you.
Ryan P. on
Great place easy in and out
john K. on
When I rented the trailer, I informed the agent that I would be returning it on Wednesday afternoon and was told I could have an extra day and there would be no additional charge. When I returned the trailer, I was informed that was not the case. DO NOT LIE TO YOUR CUSTOMERS !!!
James A. on
Truck leaked badly in the rain. Had used it as storage while doing a remodel, and everything got wet.
vernon L. on
after the War car was put on the tow dolly....the attendant left the car in neutral.and left the key in the on position,,,,,when arriving in Warwick the battery was dead ,,,,we asked the manager to jump the car battery and he replied we don't jump cars,,,,,had to cal AAA and they gave me excellent service,,,,,I WAS REALLY UPSET AFTER A LONG EXHAUSTING TRIP>>>>>>
Sasha V. on
Great place for a fast online reservation and online drop off. Great staff and friendly service
John F. on
Better notation of damage on truck in your system upon rental be sure all lights are operating correctly including interior light
Anthony M. on
No improvement needed, but to continue excelling in customer service. Outstanding exemplary customer service each time I've visited this location.
Timothy P. on
Truck was dirty and ran like shit. I was scared to even sit in it luckily I only needed it for three hours.
Sharon B. on
Helpful, professional staff-
Wilbert W. on
Great
Caryn W. on
The whole team is on point, super helpful and so much fun! Thanks for a great trunk rental!
Thomas K. on
The staff is really friendly and very helpful.
Ryan S. on
The only problem I had was that the cargo area lights did not work. I ended up unloading the truck at night and I had to use a flashlight which was a pain.
Brendan M. on
OVERALL I probably would not recommend U-HAUL AT ALL! The computer system was down and as a result everything went wrong. I had a Reservation, that it took 1 hour and a half to complete, due to the the system being down. No matter how how well the equipment is maintained or how well the employees work, it all comes down to access to quality and efficiency that U-Haul could not deliver due to poor quality computer system. I have rented from competitors that have met and exceed the quality of service and check in was 5 minutes not 1hour plus. Truly sorry for poor review but the staff was friendly but seemed to be accustomed to a failed computer system.
David R. on
It was all good' even let me leave my car there a few hours...thanks again
Roald S. on
Be very clear of drop off location.. We were given a list of drop off locations that no longer took the trucks.
Julie S. on
All ok
Caresse C. on
They were very reciprocal to my concerns of picking up in the Stuart location.
Rosina L. on
She was s great helper !
Arthur V. on
All good
debra k. on
No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.
ELIZABETH K. on
The young ladies at the counter could not have done any better with my rental . .
Dan W. on
Vanessa was a lot of help from reserving the truck and space to checking out.
DEON L. on
It is what it was !!!
james h. on
Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .
CALEB F. on
Needed repair, very poor lighting
Maria H. on
Friendly staff above my expectations.Thank you for a good service.
NANNETTE J. on
I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc
eddie a. on
Your prize is cazy
JASON C. on
understaffed and long waits