Customer Reviews for U-Haul Moving & Storage at Sample Rd

4,838 reviews

903 E Sample Rd   Pompano Beach, FL 33064
(E Of Dixie Hwy)

(954) 781-8660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(954) 781-8660

903 E Sample Rd
Pompano Beach, FL 33064
(E Of Dixie Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CARLOS R.  |  Overall Experience 
Rating:
5.0

Great service and equipment. Always use them.

Alphonse W. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

Customer did not leave a comment.

randy W. 
Rating:
5.0

Customer did not leave a comment.

Leonardo S. 
Rating:
5.0

The trailer I rented was not cleaned out. Was full of old blankets and was dirty. Had to make a trip back to location to return blankets

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Dee O. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Johannes V. 
Rating:
5.0

Give tanesha a raise she did a great job helping me out

randy W. 
Rating:
5.0

Customer did not leave a comment.

Wagner V. 
Rating:
5.0

Muy buena atencion, en10 minutos ya estaba hiendome con mi equipo felicidades

Jose R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Let start with the fact that I made a reservation one month ahead of time and when I showed up to my selected pick up point, they did not have a truck for me. Call the 1800 number and got the run around for 30 plus minutes, talk with a scheduling manager which said there was nothing they could do since they forgot to schedule my one way move truck, decided to go to a bigger location and rented a local 26' with engine lights on, got my move done. I must customer service is piss poor, no accountability, no effort to make thighs right, no real management to take ownership of their mistake. No wonder Uhaul has the reputation it has!

Dominic B. 
Rating:
5.0

Customer did not leave a comment.

randy W. 
Rating:
5.0

Customer did not leave a comment.

JUAN E. 
Rating:
4.0

The equipment was clean but the truck mirror was not in proper working order.

Robert H. 
Rating:
2.0

I couldn't use the trailer because of a flat tire, I had to deal with the flat myself because no one answered the phone at the location. I was still charged full price for something I could not use.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

ANDREY J. 
Rating:
5.0

The location was exceptional in service.when I arrived my truck was ready and waiting and the desk was very helpful.Not to mention very clean and organized

Nahja D. 
Rating:
5.0

Tanesha is excellent

Jose M. 
Rating:
5.0

Really fast and great service!

Milagros V. 
Rating:
5.0

I normally do not reply to these "rate your experience" requests, because it would be a full time job just replying to all of them and in most cases they just become part of some customer satisfaction database, while the employees involved in creating the experience are often ignored and likely only hear about these reviews if they are negative and somebody needs to be reprimanded. However, I am taking my time here and I am giving this excellent rating ONLY because the lady who helped me went above and beyond her duties in assisting me with a reservation for a van, which almost went awry unless she had not stepped in. Unfortunately I did not get her name and I really hope she finds out that I am very grateful for her effort in getting the van to me, staying calm and positive even while the place was shorthanded and obviously under duress. I admire her professional and kind attitude not just with me but with all the other customers who were waiting. Thank you, "mystery lady" and kudos to you and I really hope somebody makes the extra effort to find out who was on shift that day and she hears about this.

Zhann C. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

caroline S. 
Rating:
5.0

Customer did not leave a comment.

Christherson J. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
4.0

Customer did not leave a comment.

Heber A. 
Rating:
5.0

The service was the best! Good customer service.I would highly recommend.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Giovanna R. 
Rating:
5.0

I rent trailers regularly and this has been the best place ever.

Adbert P. 
Rating:
5.0

Customer did not leave a comment.

Omin M. 
Rating:
5.0

Customer did not leave a comment.

SAMUELL C. 
Rating:
4.0

efficient, convenient and reasonably priced.

Timothy H.  |  First Impressions 
Rating:
3.0

My original reservation was not honored for reasons that are still unclear but a truck was found for me at this location instead. Everything was fine but it was a little strange that the desk clerk was on her cell phone the whole time and then also took a picture of my license using a cell phone. It just felt weird.

Emily W. 
Rating:
4.0

Quick and easy

Robert H. 
Rating:
3.0

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

michael m.  |  Overall Experience 
Rating:
5.0

I was Greeted upon arrival. The return representative asked did I experienced any problems with the truck. Great location

Anita M. 
Rating:
5.0

Customer did not leave a comment.

Alice C. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
1.0

The van was overrun with Roaches,,very disappointed .had to throw away food for a catering job. So unhappy this is the 3rd time. Unbelievable the amount of infestation. And the employees knew of the problem.

YVETTE E. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

Nothing available a reservation time, no help or answer why. Just unacceptable. Had I not waited 30 minutes trying to find answers, never would have gotten a van. Someone pulled up with a return.

Yvette E. 
Rating:
4.0

Customer did not leave a comment.

Mauro R. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Alexandra D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Rodolpho C. 
Rating:
5.0

Quick turn around and representative didn't require me to back up the trailer to where he wanted it. Something Uhaul should require of all drop offs.

David N. 
Rating:
5.0

The attendants are very nice I have no complaints.

Maria Celina Cal D. 
Rating:
1.0

You Should really have a customer service reach out. This problem will have effects on our departure flights from florida. Lisa 416-801-5252.

LISAT I. 
Rating:
5.0

Customer did not leave a comment.

Geamom D. 
Rating:
5.0

Customer did not leave a comment.

Elliott M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Great. Took a little longer than expected to get off the lot but I'm sure that is the same everywhere. Friendly and helpful personnel. Would definitely recommend!

Marcy A. 
Rating:
3.0

Customer did not leave a comment.

EBERVAL P. 
Rating:
3.0

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Kelly B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kimberley A. 
Rating:
5.0

Give them all a pay raise or bonus

Jose M. 
Rating:
3.0

check in agent was not very forthcoming at the beginning. got little better. return agent was very unfriendly.

Melanie L. 
Rating:
5.0

Same as above.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Shirley C. 
Rating:
4.0

Don't allow location to distribute moving blankets that are already reserved. Having to go to another location took an hour I should have used to load the truck. Plus, I wasn't able to return the blankets at the same location as my one-way truck rental so I had to figure out how to get them back to the original location they were acquired.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jean D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

great office help.

larry B. 
Rating:
5.0

Serve cheese crackers and wine..😉...lol, you guys are awesome

LUIS M. 
Rating:
5.0

Fast service and very courteous

Cynthia Z. 
Rating:
5.0

Trailer was ready. She helped me hook it up. She was great . Knew exactly what she was doing. Checked everything twice and away i went. : ) HAPPY CUSTOMER.

Tod C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The staff were very kind and helpful.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

A pick up was not available per my reservation. I had to use a van

Michael G. 
Rating:
5.0

Thank you Tanisha, great customer service. And the gentleman who got my trailer ready as well.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Nothing. For having just 2 people working at this location, they were still very friendly and efficient. Give them a raise!!

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

GREAT customer service

charles G. 
Rating:
5.0

Customer did not leave a comment.

MARIE B. 
Rating:
5.0

The assistance was very pleasant and smiling which is needed for customer coming in that are moving and having a stress full day.

Miguel V. 
Rating:
4.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Thanks Sample Road UHAUL

Osny D. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Equipment was well maintained. Looked like all the tires were new. No problems on the journey. The receiving facility and personnel were great. Thanks for an uneventful experience!!

Kenneth W. 
Rating:
5.0

Perfect

Heber A. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Renting here for over 30 years. It just keeps getting better and better over the years. They are Great people there.. Well done U-Haul 🤙😎🍻

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

The staff was very nice

Princess C. 
Rating:
5.0

Everything was great but the battery on the truck failed I had a jumpstart it in the steering wheel was crooked and also the airbag light was on

KEITH M. 
Rating:
5.0

Absolutely Outstanding Very Professional Courteous and Fast

Miguel C. 
Rating:
5.0

Have been renting here for over 30 years. A great store!

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Mauro S. 
Rating:
1.0

I drove the truck 15 miles and it require 7.2 gallons to fill the tank before returning. The gauge was at the F when I pickup the truck but after I filled the tank it was more then the F on the gauge. I feel I desire credit for the 22.17 worth of gas I paid for. The employees at that location were rude and unhelpful. You can reach me at 954 946-7230 if you even read this message.

steven S. 
Rating:
4.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Great customer service from your staff in Pompano beach.

Elliott M.  |  First Impressions 
Rating:
4.0

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Kay M.  |  First Impressions 
Rating:
5.0

Sabrina was outstanding-

mary lynn h.  |  First Impressions 
Rating:
2.0

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

michael m.  |  First Impressions 
No reviews have been submitted for this location.

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