Customer Reviews for U-Haul Moving & Storage at Sample Rd

4,939 reviews

903 E Sample Rd   Pompano Beach, FL 33064
(E Of Dixie Hwy)

(954) 781-8660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(954) 781-8660

903 E Sample Rd
Pompano Beach, FL 33064
(E Of Dixie Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Everything

Dawn T. 
Rating:
5.0

Great experience

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Alf D.  |  First Impressions 
Rating:
5.0

Great experience

EVENS M. 
Rating:
5.0

Employees were very professional and had everything I needed.

Mark S. 
Rating:
5.0

Have another 10 foot vehicle available

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Stella R. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO B.  |  Overall Experience 
Rating:
1.0

The reservation system books and reserves trailers that the locations don't have. The location that I did get a trailer at was less than helpful. I needed to change the ball. They had no tools to do the change I did it myself When returning the manager argued about where to park the returned trailer. They have an awkward situation to return. Should not be the responsibility of the customer to be the Uhaul valet. I wouldn't go back to this location

frederick S. 
Rating:
1.0

They gave us a truck on double EE and then caught us in their policies when we put some gas in the truck terrible mgmt

CATHERINE L. 
Rating:
1.0

The customer service is so bad, the boys don't even know how to talk to customers… I was three yesterday they even say hello to me, I tried 2 times saying:” how r u doing sir ?” No answer, i was about leave and get my service somewhere else, as it was late I didn't get no choice … please teach about customer service…

James L. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
1.0

The equipment I preordered were not at the location that I was changed to

Joe V. 
Rating:
1.0

I returned the large truck 8 hours early I needed a small van for a few hours because it was raining terribly The manager basically told me to pounce salt

CATHERINE L. 
Rating:
1.0

The woman at the front desk was extremely rude and unfriendly. My closing delayed so I have to keep the stuff in the truck for one more day and she said that she will tow away truck with my belongings if I won't return it same day. I was forced to rent storage and pay for the whole month though using it couple days.

Eric P. 
Rating:
5.0

While overall the vehicle was clean and operated within parameters it left two big stains in my drive. It smelt like brake fluid.

Padriac L. 
Rating:
5.0

The crew at Sample in Pompano were friendly and professional. Highly recommend them for your truck needs.

Claude B. 
Rating:
5.0

Very good

Elivelton L. 
Rating:
5.0

Customer did not leave a comment.

Frederic R. 
Rating:
5.0

Give tarnisha a raise n get more workers like her

randy W. 
Rating:
5.0

Customer did not leave a comment.

sonia V. 
Rating:
5.0

Customer did not leave a comment.

JESSE L. 
Rating:
5.0

I was very happy with the service. I wish I could remember the gentleman's name who helped me. He was very attentive and accommodating. Keep up the good work guys.

Elba G. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Fabienne F. 
Rating:
3.0

My original reservation made a week in advance for pick up at the 2801 N Dixie Hwy, Wilton Manors, FL 33334 location. I arrived and there was not a pick up truck available. I had to go the new location where they were super nice and took care of everything. I am ANNOYED I had to spend an extra $20,00 for another UBER ride to the new location....... Very disappointed with 2801 N Dixie Hwy, Wilton Manors, FL 33334 location.

Clarence M. 
Rating:
4.0

The park lights stopped working. The brake and turn signals work but no park lights.

steven J. 
Rating:
3.0

First off my reservation online had my pickup location at another Uhaul about 4 miles away. At that location the rep was not very friendly or understanding. I think your system should inform the customer if the location changed. Secondly, at the location I picked up from at least they had the trailer I needed. Again, customer service was negligible. The rep almost didn't want to respond to anything I was saying with quite an attitude. Come in Uhaul, you're a large company, certainly some resources can be expended to customer service.

Kendall R. 
Rating:
5.0

Customer did not leave a comment.

katherine L. 
Rating:
4.0

You should check if the trailers are waterproof for a long trip, it's the second time there is water inside

Lise T. 
Rating:
5.0

friendly, knowledgeable helpful staff no waiting, no hiccups thanks

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
2.0

The dashboard/center council cup holders were Dirty While I was driving a water bottle came out from under the driver's seat my my employee had a roll of ritz crackers roll out from underneath the passenger seat For the years I've used this location a lot I use your trucks for work sometimes And was definitely not pleased with the rental that I got today

Jason H. 
Rating:
5.0

The only thing I had an issue with was the mobile return I was there at 930 and ended up having to just leave the trailer and hope for the best the website kept freezing on the page where you took the picture of the trailer.

MATTHEW B. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Kins F. 
Rating:
2.0

I've used this location many times without issue. This was the first time encountering this associate. Perhaps he was new. Seemed unaware and unsure of everything. Advised no motorbike trailers were avail (I see two,perhaps reserved,no telling. They were both still there when I returned mine the following day) upon returning my trailer,I advised him I would park the trailer and asked if he would sort out my reciept online. He asked if I could do it online. I said no,he takes care of that. Two days later,after calling main customer service,I was advised my rental had never been checked in. It was finally sorted and a reciept was emailed. No pther customers presemt upon my return,so not as though they were too busy. Just advising, not complaining. I will still use this location in the future.

Stephan L. 
Rating:
1.0

Service was horrible..

Veronica E. 
Rating:
5.0

Customer did not leave a comment.

Marcos P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth V. 
Rating:
4.0

Customer did not leave a comment.

Maxime B. 
Rating:
5.0

Customer did not leave a comment.

jaime G. 
Rating:
3.0

Customer did not leave a comment.

Gaurav S. 
Rating:
5.0

Kevin and staff were all helpful.

Caroline W. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Pontual atendent l'm só glad thanks Uhall

MANOEL K. 
Rating:
4.0

U-haul has been for. A long of years one of the company that helps me get the job done. Home Depot and U-Haul are the 2 companies that my business cannot survive without them.

Dirceu G. 
Rating:
5.0

Keon was Awesome at the location

MATTHEW R. 
Rating:
1.0

My vehicle was not available when I went to pick up. I was sent to a different location & when I got their they didn't have the correct vehicle either. The ladies where rude at bot locations. It's not my fault that the two employees didn't properly communicate the correct vehicle. I would get this corrected asap

john O. 
Rating:
3.0

It wasn't the location we agreed to. Though your company worked with us. So we were happy with the service on the phone and the people at the location they were extremely helpful.

George S. 
Rating:
5.0

Your staff is consistently helpful and stellar…very impressive!

MELVIN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER P. 
Rating:
5.0

Customer did not leave a comment.

clarence B. 
Rating:
5.0

Great service

Brea C. 
Rating:
2.0

It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.

Gia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
4.0

Customer did not leave a comment.

PartiesNFun E. 
Rating:
5.0

Great job - truck was ready to go upon arrival and attendant was courteous and efficient.

Irving K. 
Rating:
5.0

Quick and efficient with both check out and return.

Deborah C. 
Rating:
5.0

The staff was friendly, efficient and professional. I had a wonderful experience, this was my first time renting, I would definitely use you guys again and recommend you to family and friends

Teresa P. 
Rating:
3.0

Clean the trucks in the cabin.

Jaime V. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Mindy M. 
Rating:
1.0

Employees are not polite, really bad experience, they don't say hello ( office guy, and the guy who hooked up the trailer) and treated you like shit.

geoffrey A. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Roshell S. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

MATILDA T. 
Rating:
5.0

Customer did not leave a comment.

Helio E. 
Rating:
5.0

Staff was courteous. Truck was clean and worked fine! Thank you

Emma M. 
Rating:
5.0

Customer did not leave a comment.

Emerson S. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Stephan L. 
Rating:
2.0

Cargo Van had a very low right rear tire. Guy said it was a bad sensor. But actually, the tire had a nail in it. The left blinker bulb burned out as well. But at check-in the guy gave us 20 dollars off rental, which was very nice of him.

Amy S. 
Rating:
1.0

Upon pickup, the truck's steering wheel was locked in place and the clerk had to unlock it with extreme difficulty. This was not easy and required quite a bit of strength.This occurred for us 2 more times today as we tried to start the vehicle. It took over 10 minutes each time to do this and we even called roadside assistance but we were finally successful. Upon return, the agent said he had reported this truck 3x staing it needed repair but no one listened. This is a horrible way to run a business by giving customers a product known to malfunction and speaks poorly of u haul's management and customer service. We were extremely distressed and upset today during our uhaul renting experience. The public needs to be aware of your inadequate, poorly maintained and unsafe truck s.

William K. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
3.0

Truck pulls to the right and bounces all over the place because the shocks are probably shot and it needed wiper blades went to use them I was better off leaving them off.

steven J. 
Rating:
4.0

Both at the rental and storage employee computers gave slight problems... causing delays.

Varick D.  |  First Impressions 
Rating:
5.0

Nothing priod

Deley L. 
Rating:
4.0

Nothing

Jagade W. 
Rating:
4.0

Customer did not leave a comment.

einer T. 
Rating:
5.0

Customer did not leave a comment.

Leandro B. 
Rating:
2.0

The van I rented had the low air-pressure tire icon come on immediately after I pulled out of the parking lot. I drove exactly 11 miles according to the van odometer (and the U-Haul receipt). This van gets a minimum of 11 miles to a gallon of gas. Yes, U-haul charged me for THREE gallons of gas--for 11 miles!!! A sheer, bald-faced rip off!! And the agent on duty refused to discuss the matter with me. He said to contact U-haul, and he walked away. From now on, all my rentals will be with Budget. I wouldn't U-Haul garbage!

keith H. 
Rating:
4.0

When I called to make my reservation over the phone somehow the pick up time was incorrect and when I showed up the lady behind the counter Deiondre Cooper, was rude and unprofessional. She wasn't very helpful with rescheduling my reservation and gave me attitude on not arriving for the original reservation time even though I explained to her that when I called the 800 number they put in the wrong pick up time.

Ricardo M. 
Rating:
4.0

A little better communication on truck availability, but otherwise top notch service.

Jeffrey C. 
Rating:
3.0

I rented the truck until 4 but i called ahead and told them i needed a couple of hours more, and they told me it was ok just return it before 12 am so i dont get charged double, and after checking they charged me double. so... get things straight.

Max O. 
Rating:
5.0

Nothing

Laulince M. 
Rating:
5.0

Customer did not leave a comment.

kathleen T. 
Rating:
5.0

Customer did not leave a comment.

Urannie F. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
4.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Lynn M D. 
Rating:
3.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

The staff was very friendly. Very nice people. Definitely I'll recommend

Lucas M. 
Rating:
5.0

Tanesha is excellent

Amy C. 
Rating:
5.0

Excellent customer service , very professional, efficient , honest, keen to help, proactive and friendly.

Marlon N. 
Rating:
5.0

Not much. Service was excellent, truck was clean with everything working.

Eric B. 
Rating:
5.0

The staff is always very helpful and pleasant.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

RUSHANE F. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Carlos R.  |  Overall Experience 
Rating:
5.0

Great service and equipment. Always use them.

Alphonse W. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

Customer did not leave a comment.

randy W. 
Rating:
5.0

Customer did not leave a comment.

Leonardo S. 
Rating:
4.0

efficient, convenient and reasonably priced.

Timothy H.  |  First Impressions 
Rating:
3.0

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

michael m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott M.  |  Overall Experience 
Rating:
3.0

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Kelly B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  Online Move In 
Rating:
5.0

I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete

Steve F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clovis C.  |  Overall Experience 
Rating:
5.0

Great customer service from your staff in Pompano beach.

Elliott M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenley F.  |  First Impressions 
Rating:
5.0

Great experience.

Jeffrey J.  |  Overall Experience 
Rating:
4.0

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Kay M.  |  First Impressions 
Rating:
5.0

Sabrina was outstanding-

mary lynn h.  |  First Impressions 
Rating:
5.0

Manager is great. He is really on the ball.

CHUCK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE M.  |  First Impressions 
Rating:
2.0

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

michael m.  |  First Impressions 
Rating:
5.0

The staff was so helpful and friendly Excellent experience

nadine t.  |  Overall Experience 
Rating:
5.0

She was s great helper !

Rosina L.  |  First Impressions 
Rating:
5.0

All good

Arthur V.  |  Overall Experience 
Rating:
3.0

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

debra k.  |  Overall Experience 
Rating:
5.0

The young ladies at the counter could not have done any better with my rental . .

ELIZABETH K.  |  First Impressions 
Rating:
5.0

Vanessa was a lot of help from reserving the truck and space to checking out.

Dan W.  |  Overall Experience 
Rating:
2.0

It is what it was !!!

DEON L.  |  Reservation 
Rating:
2.0

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

james h.  |  Reservation 
Rating:
1.0

Needed repair, very poor lighting

CALEB F.  |  Overall Experience 
Rating:
5.0

Friendly staff above my expectations.Thank you for a good service.

Maria H.  |  Overall Experience 
Rating:
1.0

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

NANNETTE J.  |  Overall Experience 
Rating:
1.0

Your prize is cazy

eddie a.  |  Overall Experience 
Rating:
3.0

understaffed and long waits

JASON C.  |  Overall Experience 
No reviews have been submitted for this location.

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