Customer Reviews for U-Haul Moving & Storage at Sample Rd

5,103 reviews

903 E Sample Rd   Pompano Beach, FL 33064
(E Of Dixie Hwy)

(954) 781-8660

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(954) 781-8660

903 E Sample Rd
Pompano Beach, FL 33064
(E Of Dixie Hwy)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I had a great experience with this pompano location! Definitely would recommend them again

Widelain C. 
Rating:
1.0

I reserved a furniture dolly but was told the day of pick up that they didn't have one.. there was no proactive communication before then. The dolly was critical for moving Steering and brakes were squeaking loudly in the truck.

John H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

muy buena atención, excelente servicio por parte de personal calificado, además de múltiples ubicaciones cerca.

RICSURTE P. 
Rating:
3.0

Clean vehicles, fix issues in every vehicle before re-renting. I've had issues I tell the management and 1 week later get the same vehicle with the issue still not revolved.

JC C. 
Rating:
5.0

The person who attend me was very rude !!! I had to talk with the supervisor because she was very unprofessional. Employees like that young lady doesn't speak for the company that I supposed U Haul was.

GUIDO L. 
Rating:
4.0

Customer did not leave a comment.

Tequila H. 
Rating:
5.0

Customer did not leave a comment.

Matheus L. 
Rating:
4.0

Had a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.

Rick W.  |  Overall Experience 
Rating:
5.0

Truck needs a little TLC

Kevin K. 
Rating:
5.0

It was very easy to get the reservation and the truck, people were nice, no issues.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Guy J. 
Rating:
1.0

Your current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano

SAMUEL W.  |  Overall Experience 
Rating:
3.0

Our 10' truck should be looked at/maintained. It was making a huge clunking noise while driving it.

CYNTHIA D. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

I had an appointment/reservation to pick up the truck at 12. It was not available because the customer did not return it on time and lost half a day of moving . Your rep found another truck available for me thank God. Reservations are not necessary if there's no guarantee the truck is available to pick up then.

joanne H. 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
5.0

Customer did not leave a comment.

valerie L. 
Rating:
4.0

reservation items met in full

James W. 
Rating:
5.0

the young Lady that helped me was a sweet heart she helped me put the trailer on my truck she was awesome and very frendly

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Marcelo A. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Michelle, the owner, was just awesome. Super efficient and friendly. This location was out of my way, but I'll probably be back just because she's the best.

PHILIP P. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
1.0

Have been trying to reach the general mgr for several days, location dodges calls, reroutes their phone to customer service and the people working there are rude and unprofessional liars that overcharge and lie to you. I will never do business with U-Haul ever again due to false charges I now have to dispute with my credit card. They also promised us dolly's for rent but when we got there they had nothing so we had to buy them and now they won't let us return them. Horrible customer experience will be telling everyone I know to avoid using U-Haul like the plague. Made my move so much more difficult and stressful than it needed to be. I'm so disappointed.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

DeeEtte N. 
Rating:
5.0

Customer did not leave a comment.

Julian C. 
Rating:
5.0

Customer did not leave a comment.

stacie g.  |  First Impressions 
Rating:
3.0

Excellent customer service.

joseph A. 
Rating:
5.0

Customer did not leave a comment.

Alvin K. 
Rating:
5.0

Not sure mechanics drill burnt out and added to wait time. Everyone there was absolutely professional and personable. I don't think I heard one cross word from anyone. What I appreciated the most was mechanic had horrible time re attaching my muffler after hitch was installed and he did a perfect job doing it regardless how long it took and hard it was doing it. I can't ask for more from the East Sample Rd u haul location

Alan M. 
Rating:
2.0

I rent from u-haul all the time. Honestly, If I could find ANYONE to rent equipment from, other than uhaul, I would never go back to uhaul again. Unfortunately, you have a monopoly on trailer rentals and the experience of doing business with your company, feels like it. Too many of your employees are ill trained, lazy, rude, ill equipped to deal with customers. Your system for renting is cumbersome (at best) and significantly slows down the checkout process, resulting in long wait times and frustrated customers as well as employees. As someone who rents from uhaul on a regular basis, I can't for the life of me understand why there is no system for repeat customers. Where I don't have to take a picture of my drivers license EVERY time I rent something... where I am not asked if I need furniture blankets and hand trucks and moving help EVERY TIME I try to rent equipment. I could go on and on. IF I could come up with the capitol to start a company to compete against you... I would do it. Nearly every experience I have with the Uhaul locations near me (South Florida), is miserable. My email is contact@harrisonawnings.com, my name is Alex Harrison and my number is 410-320-3162. Feel free to call me for more information.

Alexander H. 
Rating:
4.0

Customer did not leave a comment.

jeffrey G. 
Rating:
2.0

Didn't have the truck I reserved so had to wait for another one then didn't have the dollys I reserved so I had to go to Home Depot to get them. Employees were not very accommodating

Bogdan K. 
Rating:
4.0

do bien excelente trato

EDUARDO P. 
Rating:
5.0

Great staff

JEREMIAH N. 
Rating:
5.0

Customer did not leave a comment.

Kendrick B. 
Rating:
5.0

The staff was very helpful and did a wonderful job explaining everything.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Angie G. 
Rating:
5.0

I forgot the you g ladies name, my bad, but she was very thorough and made the process easy.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

barbara N. 
Rating:
1.0

Customer did not leave a comment.

Bryce G. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

N/A

Linsha F. 
Rating:
4.0

Customer did not leave a comment.

Susie W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Good

CHRISTOPHER B. 
Rating:
5.0

Dashonna did a great job. Everything was ready when I arrived for my reservation. She is friendly, courteous and efficient.

fred A. 
Rating:
5.0

Very nice .

lenin C. 
Rating:
5.0

The girls was very nice good service thank you

Rose P. 
Rating:
5.0

Amazing crew

wilton P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Nothing

KENNETH T. 
Rating:
4.0

The same comments for this location as the one in Canada bring me to think it's a Uhaul thing. Perhaps a lack of training or a negative work environment.

Russell C. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
1.0

Everything was great the service was fast and easy, but one thing they really messed up on is when I first rented the vehicle it says the the gas tank was 3/4 full and they said to return it in the same condition. We'll after 5 min of driving I had noticed that that was incorrect on the receipt and it was actually on 1/4 full hence me having to pay way more in gas than I would have otherwise. Upon seeing this I tried calling the store, no answer, we'll it's just been a big hassle and have been charged for the gas not being returned as stated on the receipt

RAY L. 
Rating:
1.0

Customer did not leave a comment.

Oneil R. 
Rating:
2.0

Customer did not leave a comment.

Munif S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

rosa M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
4.0

Customer did not leave a comment.

Kincy S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

JOASERGIO G. 
Rating:
4.0

Oh there are two things you can do. First, you can start holding people accountable for not returning equipment on time. I had to tow a much larger trailer than what I had reserved. Lastly, you can fire whoever you hired to do your website. Period.

William A. 
Rating:
5.0

Everyone was very nice everything was quick and understanding and everyone was very patient five stars to the crew on Sample Road in Pompano Beach😇🥰😘💪🏾

Lakita N. 
Rating:
5.0

I think if a customer shows up an hour late due to traffic, they shouldn't be charged for another full day of rental. The workers were nice but didn't try to make any attempt to try and help out.

jovanni R. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

We rent a trailer from Boca Raton to Jacksonville. U-Haul informed us that the location had been changed. It was still close to us. And they confirmed 24 hours in advanced that the trailer would be ready. The equipment we rented was in great condition. We did not have to wait. he process is easy and less expensive than other places.

David A. 
Rating:
5.0

Super fast online service

MAURICIO M. 
Rating:
2.0

Customer service is very poor beed a lor of work All staffs

GloriaRaquel B. 
Rating:
5.0

Customer did not leave a comment.

Keslene E. 
Rating:
5.0

Customer did not leave a comment.

Wildson D. 
Rating:
4.0

Customer did not leave a comment.

tony B. 
Rating:
3.0

Trying to charge extra for no reason

Kedaja L. 
Rating:
5.0

The staff at front desk was on point !!!

Deldrin K. 
Rating:
5.0

Customer did not leave a comment.

MAURO Q. 
Rating:
5.0

With online service super fast, no wait time consumed, exelent service

Mauricio M. 
Rating:
3.0

Burn it down and start over.

Kimberly T. 
Rating:
3.0

Excellent customer service throughout the process, especially at Michigan location. Pompano location, staff was friendly and competent, but very overwhelmed with amount of customers waiting; more staff needed at the location on a busy Saturday.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Adonis N. 
Rating:
3.0

Customer did not leave a comment.

Heber S. 
Rating:
3.0

Get an auto detailing service to come out and clean your equipment periodically It does not make any sense how filthy these units be also how poorly maintenance the units are and now I'm a customer that rents often

KELLY A. 
Rating:
3.0

The van we rented was dirty and barely had gas in it

AMY L. 
Rating:
3.0

Inside the truck was very dirty had junk behind the seat and under the seat and it wasn't even cleaned up inside outside was good the rental representative was not friendly at all she just I don't know she just didn't wanna help it didn't seem like she wonted to be there at all.

Robert B. 
Rating:
5.0

Very nice and profesional service

Ricardo C. 
Rating:
5.0

Everything went great! Everyone was wonderful!

KATHERINE L. 
Rating:
5.0

Young lady at the desk is very efficient hang on to her for future management positions

EDWARD S. 
Rating:
2.0

There was no sense of urgency, the associates were using foul language, the equipment needed service, and on top of it I was charged for gas and I put gas and the level was even with when I took it. Worst uhaul I've ever been to. Staff was terrible.

Raymond P. 
Rating:
4.0

Customer did not leave a comment.

Adrian B. 
Rating:
4.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

the attendants are attentive and very polite.

MARIA C. 
Rating:
4.0

Customer did not leave a comment.

Diana G. 
Rating:
5.0

Clean the truck a bit better. Thank you.

Leonardo G. 
Rating:
1.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Felt bad for the woman working (Shane maybe?) as it was busy and she was alone. She was busting her butt and kept it all calm and moving like an All Star.

Mike E. 
Rating:
5.0

THE CAB NEEDED TO BE CLEANED INSIDE CUSTOMER SERVICE WERE BOTH VERY PLEASANT AND PROFESSIONAL

Robert E. 
Rating:
4.0

Customer did not leave a comment.

RAYLEE G.  |  First Impressions 
Rating:
4.0

I’ve been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I’ve been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.

Rebecca U.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alf D.  |  Overall Experience 
Rating:
2.0

They didn’t not have the unit it I reserved available when I came to the storage facility. The man working their couldn’t care less. Went to public storage for better service.

Kathleen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alf D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO B.  |  Overall Experience 
Rating:
5.0

Your staff is consistently helpful and stellar…very impressive!

MELVIN J.  |  Overall Experience 
Rating:
2.0

It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.

Gia F.  |  First Impressions 
Rating:
4.0

Both at the rental and storage employee computers gave slight problems... causing delays.

Varick D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos R.  |  Overall Experience 
Rating:
4.0

efficient, convenient and reasonably priced.

Timothy H.  |  First Impressions 
Rating:
3.0

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

michael m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott M.  |  Overall Experience 
Rating:
3.0

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Kelly B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  Online Move In 
Rating:
5.0

I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete

Steve F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clovis C.  |  Overall Experience 
Rating:
5.0

Great customer service from your staff in Pompano beach.

Elliott M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenley F.  |  First Impressions 
Rating:
5.0

Great experience.

Jeffrey J.  |  Overall Experience 
Rating:
4.0

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Kay M.  |  First Impressions 
Rating:
5.0

Sabrina was outstanding-

mary lynn h.  |  First Impressions 
Rating:
5.0

Manager is great. He is really on the ball.

CHUCK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE M.  |  First Impressions 
Rating:
2.0

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

michael m.  |  First Impressions 
Rating:
5.0

The staff was so helpful and friendly Excellent experience

nadine t.  |  Overall Experience 
Rating:
5.0

She was s great helper !

Rosina L.  |  First Impressions 
Rating:
5.0

All good

Arthur V.  |  Overall Experience 
Rating:
3.0

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

debra k.  |  Overall Experience 
Rating:
5.0

The young ladies at the counter could not have done any better with my rental . .

ELIZABETH K.  |  First Impressions 
Rating:
5.0

Vanessa was a lot of help from reserving the truck and space to checking out.

Dan W.  |  Overall Experience 
Rating:
2.0

It is what it was !!!

DEON L.  |  Reservation 
Rating:
2.0

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

james h.  |  Reservation 
Rating:
1.0

Needed repair, very poor lighting

CALEB F.  |  Overall Experience 
Rating:
5.0

Friendly staff above my expectations.Thank you for a good service.

Maria H.  |  Overall Experience 
Rating:
1.0

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

NANNETTE J.  |  Overall Experience 
Rating:
1.0

Your prize is cazy

eddie a.  |  Overall Experience 
Rating:
3.0

understaffed and long waits

JASON C.  |  Overall Experience 
No reviews have been submitted for this location.

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