Customer Reviews for U-Haul Moving & Storage at Sample Rd

4624 reviews

903 E Sample Rd   Pompano Beach, FL 33064
(E Of Dixie Hwy)

(954) 781-8660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(954) 781-8660

903 E Sample Rd
Pompano Beach, FL 33064
(E Of Dixie Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Very professional

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

geraldo M. 
Rating:
3.0

Clean vehicles before renting. Subway wrapoers, foid parricles, spilt coffe, bad odor, filthy windshield.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

marquis A. 
Rating:
5.0

I wanted to let you know that I think there is something wrong with the truck. It feels like something is rubbing the front tires when you go straight. And when you turn it makes a screeching noise. I felt like the front axel was broken or something. It just didn't sound normal. I got there safely, just have your people look at it. I returned it before 7 but it employees left without giving me a chance to explain how it drives. Just letting you know, It helped me a bunch. Thank you.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie M. 
Rating:
5.0

Not a thing, fast and professional service

Suzette B. 
Rating:
5.0

Great little shop

Lawrence F. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Toniann M. 
Rating:
5.0

They always do good work. Excellent customer care. Unlike the location at Dixie/48th ST

Mauricio D. 
Rating:
5.0

Staff very helpful

Anders J. 
Rating:
4.0

Customer did not leave a comment.

Rose P. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

The customer service was great, they guys were very helpful when I came to pick up and even brought the truck around for me. The truck I received was not really all that clean. The inside of the truck was kind of sticky (gross), but other than that everything else was great.

Leise P. 
Rating:
5.0

Customer did not leave a comment.

Anders J. 
Rating:
5.0

Customer did not leave a comment.

CANCHALLENGE P. 
Rating:
5.0

Customer did not leave a comment.

Elba G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

very good service

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

Waldir A. 
Rating:
3.0

I reserved a pick up and they didn't have one. I reserved a dolly and they didn't have one. I reserved on Powerline Rd and they switched me to Sample Rd, where they didn't have either, also.

Michael R. 
Rating:
5.0

Great service safe vehicle.

rhonda B. 
Rating:
5.0

Customer did not leave a comment.

Carl E. 
Rating:
5.0

If any items are left behind by the customer they should be notified so they can come and pick up their item if they wish.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Alnet P. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Awesome

IESHIA H. 
Rating:
5.0

Staff was very courteous and helpful 5 Stars

William K. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

david T. 
Rating:
5.0

Staffs was very polite

Pierre L. 
Rating:
5.0

Andrew is nice guy always gets me in and out no issues this location best in Malden

FABIO M. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

N/A

M Daniella L. 
Rating:
3.0

Customer did not leave a comment.

Enrique D. 
Rating:
5.0

Customer did not leave a comment.

Adony V. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Nothing because Everything it's parfait 👍

Guernide G. 
Rating:
5.0

Customer did not leave a comment.

Dominik K. 
Rating:
5.0

Everything was excellent

Cornelius M. 
Rating:
5.0

Customer did not leave a comment.

Jorge E. 
Rating:
5.0

I was giving great service the teck on duty. he was very helpful and the girl working the desk was sick in the bathroom and he covered her spot . great job

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

Izabella D. 
Rating:
5.0

Everything was great! No suggestions for improvement.

Roland K. 
Rating:
5.0

N/A

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

alastair D. 
Rating:
5.0

Customer did not leave a comment.

JANE W. 
Rating:
5.0

Customer did not leave a comment.

nicole W. 
Rating:
5.0

Good service

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Raul S. 
Rating:
5.0

Customer did not leave a comment.

Mirlaine V. 
Rating:
5.0

Customer did not leave a comment.

Jeorlene G. 
Rating:
5.0

Excellent service from pickup to dropoff

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

ahmed M. 
Rating:
4.0

Customer did not leave a comment.

Jasmine S. 
Rating:
5.0

Customer did not leave a comment.

Neilson D. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

Mirlaine V. 
Rating:
3.0

beat up and dirty trailer

Daniel F. 
Rating:
1.0

This location failed to put in the two utility dolly's that I payed for. Customer service then directed me to another UHaul location where I waited in line only to be told they don't do that... or have anything available to me. I had to do my move without the dolly's I payed for. Then when I turn them in I get charged for missing equipment. Never again will I use UHaul. Moving is stressful enough, to have to deal with an incompetent company and customer service on top of that is insulting and disgraceful.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

brinel T. 
Rating:
1.0

I was charged for extra 26 miles while my trip was only 7 miles

Dimael Q. 
Rating:
5.0

Na

ahmed M. 
Rating:
4.0

Better lighting of facility for night time drop off

Seth G. 
Rating:
5.0

Customer did not leave a comment.

shaniece H. 
Rating:
4.0

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Kay M.  |  First Impressions 
Rating:
5.0

I was glad that you allowed for a reservation. Lowes and Home Depot do not. I will use you in the future should the need arise. Merry Christmas

Bernard P. 
Rating:
1.0

Blood vial. Biohazard. Disgusting.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

VITO L. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
1.0

HORRIBLE EXPERIENCE! The Van vas TOTALLY INFESTED WITH COCKROACHES!!!! There were coackroaches on my product boxes, on my clothes,on my bag and even inside my hat!!!!! UNACCEPTABLE!!! I have videos of it if anyone cares about it. And the employee could NOT care less about my complains, I've the impression she knew about this problem but they could not care enough to deal with it. COMPLETY DISGUSTING EXPERIENCE!!!

Ahir C. 
Rating:
1.0

Customer did not leave a comment.

Shanon J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Received a confirmation call the night before and when I arrived everything was ready. Polite and efficient staff.

Patrick H S. 
Rating:
4.0

N/A

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Jock T. 
Rating:
5.0

Buen y rápido servicio el personal fue muy amable

Jhonny J. 
Rating:
5.0

Great experience

Brenda C. 
Rating:
5.0

Keep up the great work.

Austin F. 
Rating:
5.0

The worker simone was very helpful and nice. I had reserved a trailer but the person the night before didn't return it....where this was a big issue .she made things right and I rented a van instead.... every thing worked out great. She has a great attitude

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

geraldo M. 
Rating:
5.0

A coffee room would be great.

VANINA C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
5.0

The staff was very professional, informative, and very helpful in making my reservation. I only negative comment is it is very difficult to get them to answer the telephone.

william M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

I was not given what I signed up for.

Cristi P. 
Rating:
5.0

The staff was very friendly and accommodating. The pick up and drop off was smooth and easy. The interior could have been cleaner, and the biggest issue I had was the infestation of ants in the cabin. In fact, they were all over me as I was driving. Not only was that gross, but also unsafe as I brushed off the ants as I was driving. I mentioned to the attendant, when I dropped off the truck. He was very apologetic.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

jeff D. 
Rating:
5.0

The experience was very disappointing, the first location that I selected had not trailers at all or never had, I change my location to a big Uhaul store and didn't have the trailer, the lady was very unprofessional, sent me to a wrong address until I finally went to another place and found a trailer without reservation, your system is not accurate on where equipment are located.

Agustin M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Sabrina was outstanding-

mary lynn h.  |  First Impressions 
Rating:
5.0

Manager is great. He is really on the ball.

CHUCK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE M.  |  First Impressions 
Rating:
2.0

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

michael m.  |  First Impressions 
Rating:
5.0

The staff was so helpful and friendly Excellent experience

nadine t.  |  Overall Experience 
Rating:
5.0

She was s great helper !

Rosina L.  |  First Impressions 
Rating:
5.0

All good

Arthur V.  |  Overall Experience 
Rating:
3.0

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

debra k.  |  Overall Experience 
Rating:
5.0

The young ladies at the counter could not have done any better with my rental . .

ELIZABETH K.  |  First Impressions 
Rating:
5.0

Vanessa was a lot of help from reserving the truck and space to checking out.

Dan W.  |  Overall Experience 
Rating:
2.0

It is what it was !!!

DEON L.  |  Reservation 
Rating:
2.0

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

james h.  |  Reservation 
Rating:
1.0

Needed repair, very poor lighting

CALEB F.  |  Overall Experience 
Rating:
5.0

Friendly staff above my expectations.Thank you for a good service.

Maria H.  |  Overall Experience 
Rating:
1.0

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

NANNETTE J.  |  Overall Experience 
Rating:
1.0

Your prize is cazy

eddie a.  |  Overall Experience 
Rating:
3.0

understaffed and long waits

JASON C.  |  Overall Experience 
No reviews have been submitted for this location.

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