Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery

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Angela W. on

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Lissa M. on

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The staff when I picked up my truck and dropped it off were awesome! I have rented a lot of Uhaul trucks in my day and this was by far the best experience. I’d never use another Uhaul in ABQ!

James M. on

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They did good

Tera C. on

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So impressed! Thank you.

Richard Z. on

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Your team of professionals at this San Mateo, Blvd., NE, Albuquerque, NM location is the best in Albuquerque. Always professional, great customer service....my sister's have rented from your team and have always been satisfied. I have rented from this location for years and have always had a great experience. Thank you so much!!!! .

Gina C. on

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Experience was excellent.will be using. Again in about anothet week.Thankyou

Kenneth D. on

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Excellent customer service and friendly environment!!

Jaysun A. on

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ELBERT B. on

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Joseph L. on

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We couldn't think of anything...EVERYONE was so helpful, kind and fun, even though it was 7:00.

Daryl L. on

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Julia P. on

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Erika S. on

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Sharon S. on

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The spelling of my last name was put into the system incorrectly. The agent said he corrected it. Which he clicked on keys and corrected it. However, what should have been an "easy" check in after hours on the web site was not. Apparently the last name spelling lingered. . After the 4 or so attempts on both Uhaul.com/share and Uhaul.com, I figured out that the misspelling. I tried another several times with the login, the verification via both text and email at both web sites. I could not get the system to finalize anything. My recommendation would be that the customer be reminded to check the spelling of their name. In the future I will try to remember to check the spelling myself. The other recommendation that would avoid this is issue and assist in smoother after hours check out, is if the finalizing return procedure had a different way to verify than last name, maybe a phone number instead or zip code, Or if the system said, do you mean this name? Or if the system started out with the contract number only then sent the text or email. Mostly zip codes or phone numbers get entered accurately. It also seemed even when i entered the incorrect name spelling, and the verification code, the computer on the receiving end, never "got it" connected to the account. Even when I actually logged in after creating an account, the computer could not see the contract or reservation number. The two gentleman that work their were very helpful and pleasant. He had great difficulty getting the computer to recognize a scan of my drivers license. The humans were great, the uhaul computer system needs help to make it smoother. When I have rented a car, their return system works pretty flawlessly. It can be done.

Hollis S. on

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No one told me that the sliding door on the back of the truck did not lock and I had to go out and buy a padlock. I have never rented a Uhaul before and assumed it would lock.

Angel T. on

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Cynthia M. on

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James R. on

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the staff were very customer oriented. far better than experiences I have had with their competitors

Mark o. on

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Good staff at this location

Elizabeth P. on

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Nothing all my experience was outstanding Im very happy with the service

James W. on

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The truck seem well maintained and ran like a champ, but the windshield was so dirty it was very hard to see out, especially driving west bound.

Adam D. on

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Madison R. on

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Staff was very helpful and friendly. Van was clean and ran smoothly. I couldn’t get the text service to work for the initial damage/mileage review of the van, but staff was very nice and helped me despite being busy. I would definitely use this location again.

Brian L. on

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Jamie N. on

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I always go to this location even if it's out of my way....

andrea l. on

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It was a convenient rental and drop off process. The price was also reasonable for the amount of time we had it and miles we drove.

David R. on

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Cabot B. on

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Colder AC on that truck Customer service was awesome So polite felt like I was in something professional Like a fantasy bc Albuquerque is a giant cesspit of alcolism, murder, unprotected meth mumbling, uneducationation, and despair

ralph n. on

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karen H. on

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Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!

Daniel M. on

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Rental had almost no gas in it. Dealership dealt with situation honestly and responsibly. Gas had probably been stolen! Took my word that I had put fuel in the vehicle not charging me for a full tank of gas.

FRANK JR R. on

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Excellant facility, helpfull and friendly staff. Got me in and out in a very expediant time

Aleczandar L. on

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ELIZABETH L. on

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Ray G. on

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Nothing it was great.

Ewing G. on

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I had to clean the inside of this unit before I could load anything, that was the only issue. The manager was great took care of loading the unit by herself.

George M. on

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Sadie M. on

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Fix your mobile check in app. It takes way too long. We lost an hour of our moving time due to the lengthy wait time. The location owner ended up getting us into a truck, bypassing the mobile fiasco. Randie was FANTASTIC!!! Drop off was easy.

Stephen N. on

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Sylvia R. on

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Kenneth C. on

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Ladina T. on

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Thank you for the service and reliable vehicle to use for moving and everything else needed.

christine a. on

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Always very friendly fast and efficient staff.

Stephen M. on

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Elizabeth M. on

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Adrian L. on

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William H. on

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Exterior of van was filthy, windshield was full of bugs. interior was fine.

Patrick M. on

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Joseph T. on

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Excellent experience at this haul, Randi gave great customer service! Will return to this location next time. Thank You!

Lance N. on

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Brian G. on

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Tonja S. on

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Richard B. on

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Always great customer service at U-Haul, and this location was no exception. Randi was great!!!

Richard Z. on

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Your associates both in the store and outside are excellent associates. Always pleasant and knowledgeable with excellent customer care skills. I have gone to this location for years. I can recommend friends, family and work associates with complete comfort and know your reliability will surpass anyone's expectations. .

Mikki P. on

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Nothing. Everything worked out perfectly!

Celia D. on

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Answer the phone in a reasonable amount of time! We were stranded on the side of the road and had to sit on hold for over 20 minutes and very rude customer service which just looped us through roadside assistance again which is not what we needed. It was extremely unnerving to be stranded due to U-Haul equipment malfunction and not be able to talk to a live person unless you were on hold more than 20-30 min. I even tried calling the local office where we went to rent the equipment at the number which they provided, but no one answered the phone

roslyn k P. on

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Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

David M. on

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The staff were polite and professional. Easy to pick up equipment and be on my way.

Robert G. on

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Charles L. on

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Katharine S. on

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Analicia V. on

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Jonathan was great! Professional and helpful. Will be renting from this location in the future.

Chloe O. on

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William B. on

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I was disappointed that I got no refund when I brought the trailer back 2 days early and had not used two of the three bundles of mats I had paid for. Otherwise a good experience overall.

Brian o. on

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things went really quickly. no long lines or delays in picking up the trailer. I was very pleased with the processing, explanations, and quickness of the whole process.

benjamin t. on

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russell h. on

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Very friendly. Nice people

Laura P. on

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Have personnel available when customers are returning equipment. The sign said to wait in the vehicle and someone would come out to check equipment in. Waited in hot vehicle for approximately 15 minutes. Went inside and there was a line of people waiting so I went back out. About 10 minutes later, an employee waited on me. The check in only took about 10 minutes!

bruce b. on

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Jeffrey C. on

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They were friendly and efficient.

Joshua L. on

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Donna B. on

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Craig C. on

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Scott B. on

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karen a. on

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Robert L. on

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Monica Y. on

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Charles W. on

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Jose M. on

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Huck G. on

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debbie b. on

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Sharon H. on

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timothy A. on

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Deborah V. on

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noah l. on

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Herman S. on

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OUTSTANDING STAFF, MY GUESS IT COMES FROM GREAT LEADERSHIP.......RANDIE IS BEST I'VE COME ACROSS

April L. on

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Maybe shuttle service even for a nominal fee to get some where locally after driving off unit rented . As a single mom ordering a UBER ride after drop off, was stuck at location for almost two hours in the 98 degree heat with a little one as no UBER, Lyft or taxi’s available .

Julianna B. on

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Konstantinos K. on

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Remove the dolly and bag from inside the truck when they not requested. They impede loading and unloading goods.

Juan M. on

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Very professional guys.

Joseph T. on

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Jaysun A. on

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Kimberly F. on

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Marva A. on

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They were professional and nice, I recommend them to the highest👍

Tomas S. on

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The location and workers are great the overall experience was shit. I rent multiple U-Hauls monthly and there is always an issue. This is the 3rd time reservation was wrong or I showed to no truck with confirmation it would be available. This last reservation was suppose to be set up to receive over 850 miles free. I called customer service to get the best deal possible days before and that’s what I was told. I was charged over $1500 and the reservation was set up wrong now I’m eating the cost which is bullshit. I will be issuing Budget or Penske for future business.

jamie w. on

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Customers service is excellent. Vehicle was in good shape and staff was super friendly.

Scott O. on

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Reservation system showed availability at some locations but when called directly they did not have the unit. I had to call several and drive a distance to pick up what I needed

Aulia G. on

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Hot coffee ?

david c. on

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Randy and all the people at this U-Haul location were more than helpful and went out of their way to help me. However, the right turn signal did NOT work on the trailer. There was some question about it working when I picked it up, but later found out it was out. Other than that, everything was super!

Kimberly F. on

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The people here are very helpful. They did go above and beyond for me and it was greatly appreciated.

Oliver B. on

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Randy was excellent. Very courteous, fast and answered questions.

ANNABELLA F. on

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Secure the dolly to the inside of the van. It was not and was sliding around as we drive away upon pickup.

Harris B. on

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Josh is Great to work with. The checkout and check-in and now were quick and easy. What makes this particular location stand out is that they are also open on Sunday so you do not have to use the website If you don’t want to.

patricia C. on

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Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

Manuel A. on

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Rude. Hostile.

charles R. on

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Stream line the check in process.

patricia C. on

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Elton H. on

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Not really sure, the young lady that checked me in and the young man who checked me out were both amazing.

Brian R. on

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Today June 7th over a week after I returned the rental, dolly and blankets I received an email stating the dolly was missing. The dolly and blankets were left in the truck. I took a picture of this and have forwarded it to the 'recovery specialist'. Now I am on the phone for over 30 minuted on hold trying to contact them. Wasting my time due to their failure to look in the back of the truck.

JOSEPH B. on

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Randi was very helpful and pleasant to work with.

Melinda M. on

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ronald h. on

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Everyone was super! Thanks! ed

Maria c. on

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HAREESH KUMAR g. on

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Daniel R. on

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The young lady that assisted me was really helpful and professional. When returning the truck I was met by her and another gentleman outside and again both were very helpful , polite. I will always go out of my way to rent from this location and to interfaith the staff here. Great job to this team !

Kenneth G. on

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Friendly and gave the best rates.

Syreena R. on

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sonia r. on

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The only problem with this particular store is the location. There is no ability to execute a left hand turn directly into the parking lot. One has to drive past the property and then attempt a u-turn--which can be very challenging in a rental truck of a size one is not accustomed to maneuvering. I love the great service at this location, though.

GLENN T R. on

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Cheryl R. on

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Aaron D. on

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Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

Wesley C. on

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Lisa P. on

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Answer the phone.

Karmen W. on

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Victoria S. on

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Very friendly and nice!

RANDALL B. on

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Drop off was a problem. It was after hours, and all the stuff I had to do on my phone, like photos, etc..was a hassle and time consuming. I did not appreciate the process at all. If you do not have a smart phone, forget it.

Madeline B. on

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Online scheduling was the worst I've ever used. Ended up paying more for a larger truck due to online scheduling bounce me to three different locations.

stephen b. on

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Arthur M. on

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The entire handling of our modest (van for ~3AM hours local) need was excellent, many thanks to all. Arthur Macdonald

Kimberley C. on

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Excellent staff service

mack h. on

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Maria M F. on

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KEVIN K. on

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Very friendly staff

Vickie S. on

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Service was excellent

tai h. on

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It was our first time to use the trailer,we were a little scared to try,but Randie in Albuquerque San Mateo store was so patient and kind to install the adopters and makesure that we have confidence to handle it. We did well,we definitely will try U haul again.

Marissa B. on

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This was super easy. Thanks!

Gayan R. on

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thyra a. on

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One of your male reps were very rude upon return and they called and literally gave me a lecture about returning trucks. More or less like a bill collector it was very discouraging.

Kristina H. on

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Loved using the app. When I arrived Daniel was super friendly and quick. Overall this was the best experience I have ever had renting. I would recommend using the app for this service from now on.

CHRISTINE O. on

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Waiting in the return line for 25 minutes before someone came over to help with my return. They were busy, but saw guys walking around just passing by and standing around.

CODY M. on

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Great service, I reserved a 15' truck on the phone, the girl that handled it all was very nice. when I picked up the rental I had a short wait while the employees took care of customers. the staff was very nice. and handled everything quickly. the return was smooth and pleasant. Thank you

Robert S. on

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Danny M. on

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The return was a little time consuming with new customers picking vehicles up. Perhaps implementing a scanner like the rental cars would be worth the investment.

Pedro V. on

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Anjilita r. on

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gary d. on

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I was a bit surprised at the cost. In big numbers is $19.95 a day. In very small letters is: plus mileage. Some how that $19.00 became more than $70.00. I needed the truck I rented so I accept the cost but please put the: plus mileage in larger letters. Also, the truck I rented needs to be checked out by a qualified mechanic. It felt like it was going to stall when stopped at stop lights. It may be new but it needs some TLC and maybe the injectors cleaned out. It gave me a scare several times.

James T. on

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The staff was very helpful and efficient despite the number of customers.

juan c. on

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Teach them to not try to steal your customer's money. Almost had me to pay like I drove to other state when I just drove 5 miles. They charged me the aprox. money and never adjusted it to my 5 miles. I wanted my money back and guess what...like 100 steps to make me hate UHAUL system. Lots to work on. So sorry.

Carl G. on

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Joan P. on

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Great employees, excellent service

Marie P. on

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Great people! Easy. Made a crazy day a little easier.

Armando F. on

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Armando F. on

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Vincent H. on

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The entire staff at 4020 San Mateo in Albuquerque was knowledgeable and helpful. Even though we arrived near their store closing time, they took the time to ensure that we had what we needed to complete our check-in and they remained on hand to be sure we were able off-load the trailer contents into our storage unit.

Kathleen S. on

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The staff and location is outstanding, helpful and friendly.

Michel H. on

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Well I think the only issue was that the truck was not at the located mentioned on the email. So I had to drive to another location across town to pick up the truck. I believe this is how the company manages their trucks. Pick ups and drop off may varry.

jeff m. on

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beer stand lol

Jaye O. on

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Great customer service

Cesilia M. on

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Nice employees.... we'll definitely be back....

Elizabeth M. on

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Customer did not leave a comment.

renate p. on

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Very nice people working there. The lady was (I believe she was the manager) was very nice and helpful Thank you. Renate Padilla

chris l. on

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Update photos of damage more frequently.

EMILY P. on

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I'm so picky and they accommodated me in every way.

Lanceford T. on

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Jaysun A. on

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Sheri M. on

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Ray G. on

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Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you

ALEXA R. on

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This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

marilyn r d. on

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I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

john f. on

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Access to my UBox was made easy by the friendly staff.

Barbara B. on

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Bad

LUKE E W. on

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Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

VALERIE G. on

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The staff was very helpful and extremely friendly!!!

Trinity G. on

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We love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!

Robin W. on

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ok

Deb I. on

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Very helpful!

Debbie B. on

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Very friendly and helpful resolving my storage needs. Thanks much.

JONATHAN D D. on

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Thanks!

Ralph K. on

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thank you

LOUISE G. on

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Would use them again very helpful

CATHERINE M M. on

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I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

Mary F. on

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These guys were very friendly and helpful!

Zachary B. on

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The staff was very helpful and attentive. They made it pretty convenient for me.

THOMAS C D. on

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In our 3 years of having the unit everyone was always very helpful and nice. Thank you!

John G. on

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Great Staff!

patricia m. on

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Thank you for great customer service and great facilities.

Tina K. on

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I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.

edward g. on

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Thank-you for sending an e-mail each month.

jose c. on

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Good

Barbara J. on

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The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.

Gilbert H. on

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The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.

AMY S. on

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No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.

Abelina V. on

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Excellent customer service!