Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Reese H.
Rating:

Good people

Brian R.
Rating:

Customer did not leave a comment.

ANDREA L.
Rating:

Every employee was amazing. I would recommend this location to all my friends and family.

Elliott H.
Rating:

Nothing service was great

Brian M.
Rating:

Customer did not leave a comment.

Timothy M.
Rating:

I was especially pleased with the friendly service! That's one thing I find that's important! Great Job! Plus smooth process in and out+

JAY J.
Rating:

Pick up was stressful. Had reserved online and lady made it harder than it should have been! All we needed was to pick up keys she wanted to make a whole new order and didn't believe we did an online one until I showed her on my phone. She then wanted a whole different card even though a hold was already on mine had to prove that showing my bank app then finally after arguing with her she said “oh it's already taken care of?” Like yes that's what me and my wife were telling you for the last 20min!! Was not a pleasant experience that's for sure!

Christina L.
Rating:

Everyone I dealt with at U-Haul was very helpful, professional and nice. I had an easy and great experience.

Nolan B.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

Customer did not leave a comment.

Jose G.
Rating:

Customer did not leave a comment.

Daniel P.
Rating:

No suggestions.

Jo B.
Rating:

I love this location. The guys are gentlemen and they are willing to help.

Tom E.
Rating:

Customer did not leave a comment.

monica l C.
Rating:

Truck was a little older so it was slower that a newer truck would have been. But service was excellent. Thank you.

Gary B.
Rating:

Great Service from Randie Apline.

thomas E.
Rating:

It was perfect.

JAMES A.
Rating:

The workers were very friendly and helpful.

Robert G.
Rating:

They opened late 7:01am they took their sweet time opening the till, the guy didn't say "Good Morning" and made a smart comment to me about my phone number when I asked him 'if they had my number...he said "It's on the invoice, like I told you." in a shitty way. This whole experience was horrible! I had to stay in a hotel an extra week, because of you guys.

Nathan M.
Rating:

Customer did not leave a comment.

Miguel H.
Rating:

Great overall service and information.

Jake T.
Rating:

Customer did not leave a comment.

AMY L.
Rating:

The young counter person was abrupt and short. Appeared as if he did not want to answer my questions or maybe that I should already know the answers.

davis B.
Rating:

Checking in and out was quick and easy.

Thomas L.
Rating:

Check in and out was very smooth. Staff were great!

MUFARO D.
Rating:

Customer did not leave a comment.

james H.
Rating:

Customer did not leave a comment.

william H.
Rating:

super fast and easy with great assistance to help rent the correct vehicle

SAHIDUL A.
Rating:

Customer did not leave a comment.

Grace T.
Rating:

Customer did not leave a comment.

Elena K.
Rating:

Customer did not leave a comment.

SANDY R R.
Rating:

Customer did not leave a comment.

andrea Y.
Rating:

Customer did not leave a comment.

Sarah C.
Rating:

Customer did not leave a comment.

Laura B.
Rating:

Customer did not leave a comment.

Dedra M.
Rating:

Provide more accurate estimates. Ended up paying nearly $100 more than initially expected.

Javier G.
Rating:

Customer did not leave a comment.

Joseph G.
Rating:

Customer did not leave a comment.

Conchita G.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

Customer did not leave a comment.

Joe D.
Rating:

I'm still waiting for my $100.00 credit from the last time I rented a truck in early October 2020

SEAN B.
Rating:

I have dropped off at this location many times and they are always good to me.

Roslyn P.
Rating:

Very helpful. Everything in good condition.

keith G.
Rating:

Customer did not leave a comment.

Richard K.
Rating:

This is the only uhaul location I will go to. Been coming here for several years now....

Brian L.
Rating:

Customer did not leave a comment.

Joshua R.
Rating:

Customer did not leave a comment.

micheal R.
Rating:

Customer did not leave a comment.

Selina S.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Customer did not leave a comment.

Alexandra T.
Rating:

Customer did not leave a comment.

ANDREW B. | First Impressions |
Rating:

I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.

Kenneth M.
Rating:

Customer did not leave a comment.

Leslie D.
Rating:

Customer did not leave a comment.

Glenn M.
Rating:

Customer did not leave a comment.

Ruaidhri C.
Rating:

This location provided great help.

Ruaidhri C.
Rating:

This location provided the service I have come to expect from UHaul. Quick, friendly, and helpful service from a great team. Thanks to the Albuquerque location staff!

Brandon T.
Rating:

Staff was super friendly and helpful and fast. Had their (digital) paperwork and workflow locked down and perfected. These guys are pros and it helped the lines move fast and everyone was happy. ⭐⭐⭐⭐⭐

Arkadiusz P.
Rating:

Customer did not leave a comment.

Ida M.
Rating:

Customer did not leave a comment.

YVONNE E.
Rating:

Joshua at the San Mateo and Montgomery location in Albuquerque was super friendly and helpful

Louise J.
Rating:

Customer did not leave a comment.

William L.
Rating:

All is good, nothing to change.

Marvella R.
Rating:

The only issue that I had was that they were not able to get me a larger movng truck at the time I needed it but they found a solution that worked for me in the end and went alittle extra to help me out. Great Job.

Timothy W.
Rating:

Customer did not leave a comment.

Mark B.
Rating:

Customer did not leave a comment.

Shanel R.
Rating:

Customer did not leave a comment.

Jeff P.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Number one in my book

Michael C.
Rating:

THE BEST EVER!!!

James L.
Rating:

Best customer Service

James L.
Rating:

Best customer service

James L.
Rating:

Randie and her team are number one when it comes to customer service.

Kayla K. | Online Move In |
Rating:

I was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.

Scott R.
Rating:

Customer did not leave a comment.

Patricia W.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Staff was very attentive while very busy. He was always explaining everything and just great communication skills. Equipment had no issues and turn in was even faster than expected with multiple vehicles getting turned in at same time

Rory W.
Rating:

everything was fine. great customer employee contact

Josette A.
Rating:

Understaffed location

SHARON H.
Rating:

I had previously used the U-Haul on Eubank/Indian School in ALb NM. However, the staff is always so incredibly rude I will never use that location again. The 4020 San Mateo location is a breath of fresh air. The staff are FRIENDLY, KNOWLEDGEABLE, PROFICIENT & MOST IMPORTANTLY they treat their customers with RESPECT. Thank you San Mateo location for always going above & beyond for your customers. KUDOS TO YOU ALL!!!!

Freddy R.
Rating:

Make sure all the information is correct for your customers to return trucks after hours properly.

Russell H.
Rating:

Customer did not leave a comment.

Ramona O. | Overall Experience |
Rating:

I had a good experience with the storage unit except it became a bit expensive!

JEFFERY B.
Rating:

Thank you Ryan Bailey extremely helpful I'm very knowledgeable of his job and very kind thanks again

Jens R.
Rating:

Customer did not leave a comment.

Ida M.
Rating:

Very helpful, knowledgeable, and friendly staff. I appreciate the great customer service! Thank you.

Jerry W.
Rating:

Customer did not leave a comment.

Mark D.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

Online reserving was awful & it kept trying to add things to our order. When we went to pick up equipment it wasn't correct. The site said it processed my card but the store said it didn't so they had to run a hold on my sons account. This overdrew his account the clerk in the store told him “too bad” that's how it works. We've used haul before but this time was not a good experience at all.

Wilson G.
Rating:

Customer did not leave a comment.

Michael O.
Rating:

Not a thing. Friendly and very courteous.

Brian R.
Rating:

"Attitude Reflects Leadership" Attitude here is a very good one! So I tip my hat to the leader!

william P.
Rating:

Customer did not leave a comment.

KIRSTIE H.
Rating:

Customer did not leave a comment.

ERIC G.
Rating:

It takes a long time to get through the App Let the customer prefill the app at home before arriving at the store.

Jessica C.
Rating:

Phone App rarely works. I have tried to use it on two separate rental occasions and both times, it was not working properly. When discussing with staff, they tell me it hardly ever works properly. So, my suggestion is either fix it or don't offer your customers the option.

Ray B.
Rating:

Customer did not leave a comment.

Martin E.
Rating:

Excellent experience! Great customer service.

Ricky R.
Rating:

Trailer ratchet straps were very dirty and had a hard time using the equipment. The price of the car hauler was way over priced.

Mark J.
Rating:

Customer did not leave a comment.

David B.
Rating:

Customer did not leave a comment.

RAMON G. | First Impressions |
Rating:

Customer did not leave a comment.

Joseph K.
Rating:

I lease from this location almost once a week. They exceed expectations every single time.

Roland G.
Rating:

They a lot

CHELSEA J. | Overall Experience |
Rating:

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

Adriana G. | Overall Experience |
Rating:

Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Tracy F. | Overall Experience |
Rating:

I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

Donald W. | Overall Experience |
Rating:

Thanks for taking good care of us!

Patricia H. | Online Move In |
Rating:

Customer did not leave a comment.

Vicky P. | Overall Experience |
Rating:

Great customer service, very helpful and friendly.

mark r. | First Impressions |
Rating:

Customer did not leave a comment.

Norman B. | First Impressions |
Rating:

Customer did not leave a comment.

John R. | Overall Experience |
Rating:

Customer did not leave a comment.

Paul C. | First Impressions |
Rating:

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Voncia N. | Overall Experience |
Rating:

Customer did not leave a comment.

John R. | First Impressions |
Rating:

Super accommodating and flexible!

Vicky P. | First Impressions |
Rating:

All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

John D. | Overall Experience |
Rating:

Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

Robert S. | Overall Experience |
Rating:

Customer did not leave a comment.

Felicia S. | First Impressions |
Rating:

..

Sara S. | First Impressions |
Rating:

I love this place! The manager and her staff are so nice and helpful.

junell j. | First Impressions |
Rating:

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

Dorothy S D. | Overall Experience |
Rating:

All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Donald W. | First Impressions |
Rating:

Thank you for taking good care of me

ANDERS B. | Overall Experience |
Rating:

Great customer service

Devin S. | Overall Experience |
Rating:

Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Jay J. | Overall Experience |
Rating:

Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Elan C. | First Impressions |
Rating:

These guys are amazing people! Super kind, patient, and helpful. Very professional.

lydia p. | Overall Experience |
Rating:

There is no light inside the dark storage space and it makes for hard time getting to the things stored

Lloyd B. | First Impressions |
Rating:

Very pleased with service!

Aaron R. | Overall Experience |
Rating:

Madeline was very friendly and attentive ensuring I understood the entire process.

ronald h. | Overall Experience |
Rating:

Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

Amanda D. | Overall Experience |
Rating:

A really nice storage facility. Clean, safe, and affordable.

karen H. | Overall Experience |
Rating:

Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!

roslyn k P. | First Impressions |
Rating:

Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

Marva A. | First Impressions |
Rating:

They were professional and nice, I recommend them to the highest👍

patricia C. | Overall Experience |
Rating:

Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

ronald h. | First Impressions |
Rating:

Everyone was super! Thanks! ed

Aaron D. | Overall Experience |
Rating:

Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

James T. | First Impressions |
Rating:

The staff was very helpful and efficient despite the number of customers.

Ray G. | First Impressions |
Rating:

Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you

ALEXA R. | Overall Experience |
Rating:

This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

marilyn r d. | Overall Experience |
Rating:

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

john f. | Overall Experience |
Rating:

Access to my UBox was made easy by the friendly staff.

Barbara B. | First Impressions |
Rating:

Bad

LUKE E W. | Overall Experience |
Rating:

Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

VALERIE G. | Overall Experience |
Rating:

The staff was very helpful and extremely friendly!!!

Trinity G. | Overall Experience |
Rating:

We love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!

Robin W. | Overall Experience |
Rating:

ok

Deb I. | Reservation |
Rating:

Very helpful!

Debbie B. | Reservation |
Rating:

Very friendly and helpful resolving my storage needs. Thanks much.

JONATHAN D D. | Overall Experience |
Rating:

Thanks!

Ralph K. | Overall Experience |
Rating:

thank you

LOUISE G. | Overall Experience |
Rating:

Would use them again very helpful

CATHERINE M M. | Overall Experience |
Rating:

I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

Mary F. | Overall Experience |
Rating:

These guys were very friendly and helpful!

Zachary B. | Overall Experience |
Rating:

The staff was very helpful and attentive. They made it pretty convenient for me.

THOMAS C D. | Overall Experience |
Rating:

In our 3 years of having the unit everyone was always very helpful and nice. Thank you!

John G. | Overall Experience |
Rating:

Great Staff!

patricia m. | Overall Experience |
Rating:

Thank you for great customer service and great facilities.

Tina K. | Reservation |
Rating:

I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.

edward g. | Overall Experience |
Rating:

Thank-you for sending an e-mail each month.

jose c. | Overall Experience |
Rating:

Good

Barbara J. | Overall Experience |
Rating:

The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.

Gilbert H. | Overall Experience |
Rating:

The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.

AMY S. | Overall Experience |
Rating:

No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.

Abelina V. | Overall Experience |
Rating:

Excellent customer service!

No reviews have been submitted for this location.

Back
To Top