Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jerry W.
Rating:

Customer did not leave a comment.

Mark D.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

Online reserving was awful & it kept trying to add things to our order. When we went to pick up equipment it wasn't correct. The site said it processed my card but the store said it didn't so they had to run a hold on my sons account. This overdrew his account the clerk in the store told him “too bad” that's how it works. We've used haul before but this time was not a good experience at all.

Wilson G.
Rating:

Customer did not leave a comment.

Michael O.
Rating:

Not a thing. Friendly and very courteous.

Brian R.
Rating:

"Attitude Reflects Leadership" Attitude here is a very good one! So I tip my hat to the leader!

william P.
Rating:

Customer did not leave a comment.

KIRSTIE H.
Rating:

Customer did not leave a comment.

ERIC G.
Rating:

It takes a long time to get through the App Let the customer prefill the app at home before arriving at the store.

Jessica C.
Rating:

Phone App rarely works. I have tried to use it on two separate rental occasions and both times, it was not working properly. When discussing with staff, they tell me it hardly ever works properly. So, my suggestion is either fix it or don't offer your customers the option.

Ray B.
Rating:

Customer did not leave a comment.

Martin E.
Rating:

Excellent experience! Great customer service.

Ricky R.
Rating:

Trailer ratchet straps were very dirty and had a hard time using the equipment. The price of the car hauler was way over priced.

Mark J.
Rating:

Customer did not leave a comment.

David B.
Rating:

Customer did not leave a comment.

RAMON G. | First Impressions |
Rating:

Customer did not leave a comment.

Joseph K.
Rating:

I lease from this location almost once a week. They exceed expectations every single time.

Roland G.
Rating:

They a lot

Peter D.
Rating:

Customer did not leave a comment.

Thomas W.
Rating:

The staff at this location was very helpful and took all the time necessary in spite of being very busy. I was highly impressed.

timothy A.
Rating:

Customer did not leave a comment.

Steven R.
Rating:

Customer did not leave a comment.

Marya P.
Rating:

I rented a 10ft truck and didn't find out it had no ramp until I arrived to pick up my furnishings! No one said the 10ft doesn't come with a ramp! Do you know how hard it is to lift furniture and heavy boxes from the ground into a truck?! It took THREE people and I had no plans to have anyone help. That was the most ridiculous and miserable experience I have ever had! Why didn't it have a ramp? How do you expect movers to move without one?! Why didn't your website or your employees mention this fact?!

Lucy R.
Rating:

They installed the wrong light system and then when I called (4 times) wouldn't pick up the phone. Ended up having to call the 800 number at night to be rescued. DO NOT RENT FROM THEM and for sure, don't let them install anything on your vehicle.

Natasha B.
Rating:

Customer did not leave a comment.

william P.
Rating:

Customer did not leave a comment.

Craig A.
Rating:

Very helpful and friendly staff

Shawn H.
Rating:

Customer did not leave a comment.

Joseph F.
Rating:

I was told the gas tank was at quarter tank, only to find it was reading one line below that when I got in and took a picture. Buy the time I got the truck to my house , about 4 miles away, the tank was reading near empty. Get your people to check the gauges correctly and make sure the tank indicator is reading correctly. We don't have the extra money to be paying extra to fill the truck when we were given it at near empty.

Douglas M.
Rating:

Customer did not leave a comment.

CHELSEA J. | Overall Experience |
Rating:

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

Bradley H.
Rating:

Miss Randi runs an excellent location! Zack, Josh and Thomas are very good employees and customer service seems to be their mantra! Thank you to all for making my move good as well as could be expected!!!

Terry B.
Rating:

Very friendly service from staff.

David G.
Rating:

Customer did not leave a comment.

Bethany W.
Rating:

The lady I worked with was great. She wwa as fast and efficient.

Charles C.
Rating:

Customer service was very good and prompt.

Vina C.
Rating:

Customer did not leave a comment.

Nicolas B.
Rating:

Everyone was helpful and considerate during this big move

jack C.
Rating:

just keep on doing what you are doing the service is just outsanding

James D.
Rating:

Customer did not leave a comment.

Jeffery F.
Rating:

Customer did not leave a comment.

Daniel C.
Rating:

Customer service was great

Christopher T.
Rating:

Customer did not leave a comment.

Joe M.
Rating:

Customer did not leave a comment.

Richard L.
Rating:

Customer did not leave a comment.

Luke S.
Rating:

Customer did not leave a comment.

Paul B.
Rating:

I have rented from this location before and every time the service, cleanliness of the truck and organization of the business has been GREAT!

william P.
Rating:

Customer did not leave a comment.

Anita M.
Rating:

The customer service staff was great, very professional, speedy, upfront about all the costs, very clean truck I borrowed, and Chase was a great person to work with. Thank you I will use you guys in the future again!

Tylan T.
Rating:

The initial gentleman that helped us rent was very nice very helpful and the return after hours was fantastic

Jean D.
Rating:

Clean the inside of the cab thoroughly- beverage holder was filthy

JAMES T.
Rating:

Customer did not leave a comment.

Dennis B.
Rating:

Customer did not leave a comment.

Christina Y.
Rating:

Great customer service friendly and quick! Thank you!

Evelyn M.
Rating:

Very professional and helpful!!

Bradley H.
Rating:

Thomas and Zack are great. Friendly, professional and courteous. I will return here when I need to move again!!

EDWARD S.
Rating:

Customer did not leave a comment.

Ethan B.
Rating:

Customer did not leave a comment.

JOSEPH C.
Rating:

Sort out the process for picking up a vehicle using the app.Every time I attempt to pick up wihtout going into the store, I end up having to go in and do the process the old fashioned way. I'm very familiar with apps of this nature, but every time there is something that leaves me frustrated.

Adriana G. | Overall Experience |
Rating:

Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Stanley H.
Rating:

Concise, friendly, professional service! Best u-haul experience I've ever had. Five stars!

Patrick B.
Rating:

This transaction was suppose to be completely touchless, however, I had to go into the store to retrieve the key for the rental. That defeats the purpose of a touchless transaction.

Jacqueline A.
Rating:

Service was quick and excellent!!

Li Y.
Rating:

Customer did not leave a comment.

SANDRA T.
Rating:

Make sure that truck is drivable. I had to drive a 12 hour drive and it was the worst. The drive was shaking the mirrors shock. If I didn't have a good grip on sterring wheel it would swerve. Lots of scratch's to the outside body. You can tell there was many curb checks on the tires.

Glenda M.
Rating:

Customer did not leave a comment.

William D.
Rating:

Customer did not leave a comment.

Moises M.
Rating:

I will never use uhaul again. My truck was reserved and they did not have it on site ready for me. I reserved a 20 ft and they downgraded me to a 17ft. They said reserved doesn't really mean it's reserved and there's no guarantee. So I saw the keys for a 26 ft I asked to get the keys for that and he said he can't do that because it's reserved!!!!!! This was unnecessary stress

Andrea Z.
Rating:

Very informative, helpful and courteous. Thanks guys keep the great customer service up!

Timothy Q.
Rating:

Nothing because the service is excellent

Robert T.
Rating:

The whole experience was a complete disaster from the time I went to pick up the truck. The reservation was originally for a 26' truck and they told me that they didn't have one available so they down sized the truck the the only truck they had available which was a 15' truck. They were supposed to give me a 60 mile credit to to drop truck back off at location because I was under the impression that I was going to be able to drop it off here closer to where I was moving. Long story short the price was getting more expensive so after going back and forth with the rep I just told him not to give the 60 mile credit because it was making the price go up. So after I took the truck home and started to pack it up I realized that I wasn't going to make a dent with using a small truck. So I brought one load up to my new house and realized that if I use this truck I'm going to be charged way to much so I didn't use the truck and called Penske to recant a 26' truck to finish moving. I feel like it is only right to give me my money back!

Maree K.
Rating:

Not sure.

Debra D.
Rating:

The BEST staff in New Mexico! Probably the USA! They are always professional, helpful, and friendly!

Tracy F. | Overall Experience |
Rating:

I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

JENNIFER B.
Rating:

Ryan did a great job both with pick up and drop.

Helene W.
Rating:

The staff at San Mateo and Montgomery were helpful and customer service was excellent. The only problem I experienced was the truck was very high to get in and out. Needed a step to get out safely. Thank you.

Jaysun A.
Rating:

Customer did not leave a comment.

Jaysun A.
Rating:

Customer did not leave a comment.

Juan A.
Rating:

Customer did not leave a comment.

Nicholas S.
Rating:

The check in process was difficult. Not the branch's fault but the verification via 24/7 pickup took an hour because the agent called my contact, whose phone was with us in her backpack, hung up after first ring, and refused to call back. Agent's name was Tammy. She should receive this feedback.

Michael B.
Rating:

Customer did not leave a comment.

Sharde A.
Rating:

The people who handle customer service at this location are not only incredibly friendly and personable, they make you feel safe and well taken care of. I don't know his name, but the gentlemen closing on Monday the 28th made sure to walk my nephew and myself to our car when he was concerned for our safety. I can't express how much I appreciated the care and thought he gave us. We are truly grateful, would always recommend this location, the do great business, have a convenient location, and the equipment is always in tip top shape.

Ralph S.
Rating:

The only negative is the p/u location was 13 miles away. Your employee Randie Alpin is INCREDIBLE!!! She's very knowledgeable, courteous and got us on our way in no time!!

Heather P.
Rating:

They were awesome! Could not have gone any smoother!

Dennis G.
Rating:

Customer did not leave a comment.

Delia N.
Rating:

Customer did not leave a comment.

Melodie F.
Rating:

Customer did not leave a comment.

SCOTT D.
Rating:

Assist with tow dolly. Don't charge me over 1,000 dollars and then make me hook my own vehicle up. Frankly I will never use Uhaul again because of the two guys in ABQ who would not lift a finger to help us. Uhaul hires are progressively underwhelming. The female MGR could not be bothered to understand our need for help.

Donald W. | Overall Experience |
Rating:

Thanks for taking good care of us!

Sandra J.
Rating:

Customer did not leave a comment.

susan V.
Rating:

Randi and Thomas provided outstanding customer service

Donald N.
Rating:

Because of back problems, I could not get into the truck. They did not have a step stool or anything else so I had to wait in the car for over an hour for my husband to come back. They were totally unconcerned. Make the $10 investment!

Aaron W.
Rating:

Customer did not leave a comment.

Ann S.
Rating:

Customer did not leave a comment.

Charles M.
Rating:

Customer did not leave a comment.

Jaysun A.
Rating:

Customer did not leave a comment.

CALEB L.
Rating:

Customer did not leave a comment.

Krystal H.
Rating:

Customer did not leave a comment.

Antonio R.
Rating:

Customer did not leave a comment.

Kayla N.
Rating:

Customer did not leave a comment.

Tieva T.
Rating:

Customer did not leave a comment.

Genevieve E.
Rating:

Customer did not leave a comment.

Thomas L.
Rating:

Customer did not leave a comment.

Jaysun A.
Rating:

Always the best service

Jaysun A.
Rating:

Best Uhaul crew in company

Patricia H. | Online Move In |
Rating:

Customer did not leave a comment.

Vicky P. | Overall Experience |
Rating:

Great customer service, very helpful and friendly.

mark r. | First Impressions |
Rating:

Customer did not leave a comment.

Norman B. | First Impressions |
Rating:

Customer did not leave a comment.

John R. | Overall Experience |
Rating:

Customer did not leave a comment.

Paul C. | First Impressions |
Rating:

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Voncia N. | Overall Experience |
Rating:

Customer did not leave a comment.

John R. | First Impressions |
Rating:

Super accommodating and flexible!

Vicky P. | First Impressions |
Rating:

All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

John D. | Overall Experience |
Rating:

Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

Robert S. | Overall Experience |
Rating:

Customer did not leave a comment.

Felicia S. | First Impressions |
Rating:

..

Sara S. | First Impressions |
Rating:

I love this place! The manager and her staff are so nice and helpful.

junell j. | First Impressions |
Rating:

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

Dorothy S D. | Overall Experience |
Rating:

All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Donald W. | First Impressions |
Rating:

Thank you for taking good care of me

ANDERS B. | Overall Experience |
Rating:

Great customer service

Devin S. | Overall Experience |
Rating:

Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Jay J. | Overall Experience |
Rating:

Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Elan C. | First Impressions |
Rating:

These guys are amazing people! Super kind, patient, and helpful. Very professional.

lydia p. | Overall Experience |
Rating:

There is no light inside the dark storage space and it makes for hard time getting to the things stored

Lloyd B. | First Impressions |
Rating:

Very pleased with service!

Aaron R. | Overall Experience |
Rating:

Madeline was very friendly and attentive ensuring I understood the entire process.

ronald h. | Overall Experience |
Rating:

Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

Amanda D. | Overall Experience |
Rating:

A really nice storage facility. Clean, safe, and affordable.

karen H. | Overall Experience |
Rating:

Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!

roslyn k P. | First Impressions |
Rating:

Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

Marva A. | First Impressions |
Rating:

They were professional and nice, I recommend them to the highest👍

patricia C. | Overall Experience |
Rating:

Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

ronald h. | First Impressions |
Rating:

Everyone was super! Thanks! ed

Aaron D. | Overall Experience |
Rating:

Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

James T. | First Impressions |
Rating:

The staff was very helpful and efficient despite the number of customers.

Ray G. | First Impressions |
Rating:

Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you

ALEXA R. | Overall Experience |
Rating:

This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

marilyn r d. | Overall Experience |
Rating:

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

john f. | Overall Experience |
Rating:

Access to my UBox was made easy by the friendly staff.

Barbara B. | First Impressions |
Rating:

Bad

LUKE E W. | Overall Experience |
Rating:

Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

VALERIE G. | Overall Experience |
Rating:

The staff was very helpful and extremely friendly!!!

Trinity G. | Overall Experience |
Rating:

We love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!

Robin W. | Overall Experience |
Rating:

ok

Deb I. | Reservation |
Rating:

Very helpful!

Debbie B. | Reservation |
Rating:

Very friendly and helpful resolving my storage needs. Thanks much.

JONATHAN D D. | Overall Experience |
Rating:

Thanks!

Ralph K. | Overall Experience |
Rating:

thank you

LOUISE G. | Overall Experience |
Rating:

Would use them again very helpful

CATHERINE M M. | Overall Experience |
Rating:

I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

Mary F. | Overall Experience |
Rating:

These guys were very friendly and helpful!

Zachary B. | Overall Experience |
Rating:

The staff was very helpful and attentive. They made it pretty convenient for me.

THOMAS C D. | Overall Experience |
Rating:

In our 3 years of having the unit everyone was always very helpful and nice. Thank you!

John G. | Overall Experience |
Rating:

Great Staff!

patricia m. | Overall Experience |
Rating:

Thank you for great customer service and great facilities.

Tina K. | Reservation |
Rating:

I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.

edward g. | Overall Experience |
Rating:

Thank-you for sending an e-mail each month.

jose c. | Overall Experience |
Rating:

Good

Barbara J. | Overall Experience |
Rating:

The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.

Gilbert H. | Overall Experience |
Rating:

The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.

AMY S. | Overall Experience |
Rating:

No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.

Abelina V. | Overall Experience |
Rating:

Excellent customer service!

No reviews have been submitted for this location.

Back
To Top