Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

7,505 reviews

4020 San Mateo NE   Albuquerque, NM 87110
(S Of Montgomery)

(505) 883-3833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(505) 883-3833

4020 San Mateo NE
Albuquerque, NM 87110
(S Of Montgomery)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MARTIN L. 
Rating:
4.0

Happy to get last a available trailer & hook-up to moving van. Thank you Service seemed excellent until i got to TX & learned more could be expected. :-)

Heather W. 
Rating:
5.0

Drop off was easy. Literally handed over the truck while still running and got my receipt by email shortly after. Fantastic experience

Bertha E. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

Gave me the truck with 1/8 of a tank of gas and asked me to return it with 1/4 tank or be charged a 30$ fee. Also charged me a 20$ late return fee when I returned the vehicle 15 min before the 830 return time. Absolutely ridiculous that uhaul expects me to return a truck with more fuel in than what was in it upon release to me. The lady at the counter said it was due to the vehicles gas being siphoned after hours. It will rent from budget next time. I am done with uhaul.

Leigh Z. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
1.0

I was charged for all sorts of boxes, dollies & supplies I did NOT receive. The sales associate refused to adjust or fix my bill. Furious!

REBEKAH P. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
1.0

Customer did not leave a comment.

Mahnaz F. 
Rating:
3.0

I guess the only thing I didn't understand about the UHaul policy is that I made my reservation for 2:30. I forgot my wallet and didn't get back until almost 3:30. I was still only given the reservation for the 5 hours despite my late arrival and paid an extra $40 to have it the full five hours from when I actually picked it up. This is probably more a company policy than the individuals working the location.

Marissa R. 
Rating:
5.0

Customer did not leave a comment.

Destiny S.  |  Overall Experience 
Rating:
3.0

There were double charges and charges that I don't know where it came from so you guys are stealing my money

Azahar M. 
Rating:
5.0

Make it a little easier to change a return time online. I struggled a bit.

Virginia H. 
Rating:
3.0

Customer did not leave a comment.

MIchael T. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Randy was a life saver! The online rental did not tell me I needed a Credit Card to hold the pick up truck I sencured online. I was planning my son's graduation party and did not have a credit card to rent the pick up-she was able to transfer me to a 10' truck and I was able to get the table and chairs with no delays! Thank you!!!

Kymeina L. 
Rating:
5.0

Customer did not leave a comment.

Serena G. 
Rating:
5.0

Every encounter I had both receiving and returning the truck was perfect. All the employees I encountered were proficient, polite, and customer oriented. As a retired RN manager, I can tell you I would be incredibly proud of this Sunday crew.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

Gas was siphoned at this location the night before pick up. Vehicle's gas light was on and completely empty. I asked if we were supposed to drive off like that and they said "yeah go ahead and get it filled up." Despite getting reimbursed, that is a huge inconvenience to pick up the U-Haul empty, take time out of the schedule I had, fill it up, then leave. Hard enough to drive a 26 foot truck and then maneuver it through the gas station.

MARCOS S. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
3.0

The signs at the rental desk show the price of a 17 foot moving van as $29.95/day, but I was charged $39.95. When I pointed that out to the employee she said “Those signs are old and Uhaul won't send us new signs with the right prices on them.” No one even brought up the price discrepancy to me, I had to notice it myself. Seems dishonest to have signs all over the office showing rental prices but then charge the customer more and not even say anything unless they discover it.

Matt T. 
Rating:
5.0

Consistently excellent service. Thank you!

Trish T. 
Rating:
5.0

Customer did not leave a comment.

Georgia H. 
Rating:
3.0

I requested a dolly and was charged for it, but was not given one. I requested the truck for 2 hours, but was charged and reserved for 24 hours. This was not made clear and was an annoyance When I called to inquire about it.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Still not sure how much I paid because there were 2 total prices.

tammy C. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

While I did not note the name of the individual handling my rental he was Excellent. Professional, polite, and efficient. The rental exceeded my expectations!

Edmond U. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Rosemary A. 
Rating:
5.0

Cannot say thank you enough to the young lady who checked us in very early on a Saturday...I was able to call and make a change of location for the drop off as we arrived earlier than anticipated to our destination and were able to unload quickly. The location were great in getting us checked in and being flexible with our change to check in at their location. I am very grateful to the young lady who checked us in.

Erik G. 
Rating:
5.0

They are always friendly and get me set up really fast. Use them several times a year.

Donna G. 
Rating:
3.0

Customer did not leave a comment.

cherish R. 
Rating:
5.0

Customer did not leave a comment.

Selena O. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

I had left her backpack behind the passenger seat. Came back and they had found it oh, and saved it for me. Those guys down at this U-Haul are awesome

Gary N. 
Rating:
5.0

Customer did not leave a comment.

dominic S. 
Rating:
5.0

Uhaul is still taking advantage of people. I will say this again. YOUR PRICES are way too HIGH> lower your prices if you want to improve

andrew L. 
Rating:
4.0

Customer did not leave a comment.

George D. 
Rating:
5.0

I have closet U-Haul locations, but I always chose the one on San Matteo and Montgomery because they are the best. They're always very personable and friendly and helpful. I appreciate their services!

Gabriel H. 
Rating:
5.0

This location has been wonderful every time we have had to use them.

Jeanne H. 
Rating:
5.0

nothing everything was perfect. job well done.

Julian M. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
4.0

When dropping off in Fargo, ND on veterans blvd, employee was by himself. I had just filled tank and back was swept out and rental blankets folded, cleaned out cab, he told me it was ok to leave and he would check in later, got home that evening and got charged $40.00 for 3 gallons of fuel and service charge not happy, when gas pump shut off I thought it was full, gauge reflected full and same position it was in when I picked it up, l did not keep topping off,

Ronnie N. 
Rating:
5.0

Customer did not leave a comment.

Ada T. 
Rating:
5.0

Customer did not leave a comment.

Ada T. 
Rating:
2.0

Customer did not leave a comment.

Ramona L. 
Rating:
5.0

The person running things in the morning when I picked up the van was genuinely great. I am forgetting her name, but she was exceptionally efficient, thorough, and kind. I can imagine that maintaining both professionalism and kindness can be a challenge in such a busy and demanding service, so the person working Saturday morning is obviously an absolute boss. Give her a raise! I'll definitely choose this location in the future and recommend it to anyone I know in Albuquerque - that's how awesome her customer service is. Hopefully everyone else there can keep up! :)

Angela D. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Ada T. 
Rating:
5.0

The steering was a little loose so it tended to wander a little when I was going thru construction zones. Also the radio quit working. It would turn on but no sound came out

darrel V. 
Rating:
5.0

Clean the driveway of Bay 1 of that sticky liquid. Other than that everything was great! Thanks.

Janet H. 
Rating:
5.0

I wish I knew the names of the two guys who helped me. My original drop off location was closed without a drop box, etc. I ended up on the phone with Uhaul for 45 minutes trying to figure out what to do. They ended up letting me take it to this location and I wish I knew the names of the two guys who helped me. They were so kind and welcome in the midst of a stressful experience and made the drop off easy! Plus, they told me about the hidden logo in all of the Uhaul trucks. They turned my entire experience around and I am grateful!

Sonya D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The owner Randie is the best with customer service and support. I recommend this U-Haul location to everybody

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Sophie M. 
Rating:
5.0

You should offer military discount. Overall a great experience, thanks.

Vanessa M. 
Rating:
5.0

The staff were very friendly and it take long to process our rental request. The van we rental was clean. I will definitely recommend this place to my friends.

phillip H. 
Rating:
4.0

Customer did not leave a comment.

Angel J. 
Rating:
5.0

All good

ALVARO H. 
Rating:
5.0

Customer did not leave a comment.

Ashley T. 
Rating:
2.0

I had an emergency with my in law they gave my reservation away. The initial lady who I spoke with gave me attitude and had no compassion. She should be a prison guard. The manager fixed things after an initial sour taste. When I went to rent the truck the lady seemed indifferent and didn't seem to care about customer service

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Ragon K. 
Rating:
5.0

Customer did not leave a comment.

traci A. 
Rating:
5.0

Customer did not leave a comment.

Lana S. 
Rating:
4.0

I traveled from Albuquerque to Dallas. The air conditioner was intermittent at best. Eventually it just stopped working. We were driving across the great plains in late May. So we had to take our time too research the problem with a highly qualified mechanic. We called the company and they said we had to wait for one of their certified repairman. However, we're not going toSit on the side of the road for several hours in the heat for them to arrive. We had to put in the Freon into the air conditioning system. At our own personal cost. I will be calling corporate on this. We need to get reimbursed for our cost of the mechanic in the Freon. Not to mention the several hours we spent with a non-functioning at conditioning system.

Tim R. 
Rating:
4.0

I think that returning a vehicle with 1/2 tank of fuel is a scam.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M P. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
4.0

When I drove up to return the U-Haul, the employees who were checking in Uhaul trucks literally ran away. I had to wait in line to check in, and when I was finally served, the guy checking me in took a very long time to do so. The ladies who I got the UHaul from in the morning are awesome at what they do.

Richard H. 
Rating:
3.0

hire more employees, long waits due to not many staff. Very nice employees.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Max T. 
Rating:
5.0

Everything was perfect.

Pablo A. 
Rating:
5.0

Customer did not leave a comment.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

JAN H. 
Rating:
5.0

Trailer functioned well and the staff was very attentive, pleasant, and professional.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

Alvaro Z. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Deani W. 
Rating:
2.0

Poor customer service, charged wrong amount after dropping off truck.

Jessica W. 
Rating:
3.0

I got to the location to return my trailer at 4:55 but they were assisting another customer. The guy walked over at 4:59 and told me they are technically closed and I had to check in my trailer online and disconnect it and everything myself. I got there before 5 so I wouldn't have to do that, I am 56 and have long nails. It was hard to do and I cut my finger doing it. I don't appreciate that it would have taken him a minute to unhook and check it in, and he didn't do it. Not good customer service in my book.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

Stefan F. 
Rating:
5.0

Everything was pertect - thank you!

Humberto O. 
Rating:
4.0

Answer phone at location- not toll free Randi was friendly and super customer service oriented,

Rosemary A. 
Rating:
5.0

Randie provided me with great service, she is very knowledgeable and helped me accomplish my goal of towing with my car.

KRAIG M. 
Rating:
5.0

Fast, friendly and helpful people at the Albuquerque San Mateo U-Haul store. Best experience in truck rental I've ever had.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Randie Aplin is amazing

MADELINE C. 
Rating:
4.0

Make it more clear where to park vehicles during mobile check-in after done.

Adrian A. 
Rating:
5.0

Customer did not leave a comment.

KATHY S. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

I'm pretty bugged that I was charged $15 for some safe move junk that I didn't ask for or approve of, but, I guess most people do just as I did and ignore it and pay it ... cause it's only $15, right? ... times hundreds of customers ... hmmm - I feel like I was ripped off. Everything else was good

Matthew C. 
Rating:
5.0

The experience was great and the service was excellent

Joshua F. 
Rating:
4.0

Customer did not leave a comment.

Sharon T. 
Rating:
4.0

The trailer I rented had damage and I took my own photos as proof because the damages were not apparent in the facility's photos.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nicole K.  |  First Impressions 
Rating:
4.0

We encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.

MICHAELLEONARD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anenike R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard S.  |  First Impressions 
Rating:
4.0

Good people to deal with

CHARLES K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thuy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britania M.  |  Overall Experience 
Rating:
5.0

Facility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.

Thuy S.  |  First Impressions 
Rating:
5.0

I needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.

Gwen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherly O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominika H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa B.  |  Overall Experience 
Rating:
4.0

Upon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.

MICHAELLEONARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riannan F.  |  First Impressions 
Rating:
4.0

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

JOHN G.  |  First Impressions 
Rating:
4.0

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

LAUREN E.  |  Overall Experience 
Rating:
5.0

Take care! :)

Aubrie F.  |  First Impressions 
Rating:
5.0

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

KiAndra B.  |  Overall Experience 
Rating:
5.0

Everyone at this location were wonderful!

ryan s.  |  Overall Experience 
Rating:
1.0

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I’m genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Brianna B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KiAndra B.  |  First Impressions 
Rating:
5.0

THE BEST ! ! !

Bobby L.  |  First Impressions 
Rating:
1.0

Couldn’t access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Hailee J.  |  Online Move In 
Rating:
4.0

thank you

Laura W.  |  Overall Experience 
Rating:
2.0

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Paul C.  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Denise P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
2.0

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Derwin M.  |  First Impressions 
Rating:
5.0

Great job getting us a storage before we needed it thank you Uhaul

Joseph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesli r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

The customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate

Anthony F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Danny C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael m.  |  First Impressions 
Rating:
5.0

Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.

Anthony F.  |  First Impressions 
Rating:
5.0

Everyone was nice, helpful, kind, courteous, great group. Thank you.

Paula B.  |  First Impressions 
Rating:
2.0

I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.

ANDREW B.  |  First Impressions 
Rating:
4.0

I was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.

Kayla K.  |  Online Move In 
Rating:
4.0

I had a good experience with the storage unit except it became a bit expensive!

Ramona O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMON G.  |  First Impressions 
Rating:
5.0

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

CHELSEA J.  |  Overall Experience 
Rating:
4.0

Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Adriana G.  |  Overall Experience 
Rating:
5.0

I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

Tracy F.  |  Overall Experience 
Rating:
5.0

Thanks for taking good care of us!

Donald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  Online Move In 
Rating:
5.0

Great customer service, very helpful and friendly.

Vicky P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Paul C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Voncia N.  |  Overall Experience 
Rating:
5.0

Super accommodating and flexible!

John R.  |  First Impressions 
Rating:
5.0

All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

Vicky P.  |  First Impressions 
Rating:
4.0

Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

..

Felicia S.  |  First Impressions 
Rating:
5.0

I love this place! The manager and her staff are so nice and helpful.

Sara S.  |  First Impressions 
Rating:
5.0

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

junell j.  |  First Impressions 
Rating:
5.0

All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Dorothy S D.  |  Overall Experience 
Rating:
5.0

Thank you for taking good care of me

Donald W.  |  First Impressions 
Rating:
5.0

Great customer service

ANDERS B.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Devin S.  |  Overall Experience 
Rating:
5.0

Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Jay J.  |  Overall Experience 
Rating:
5.0

These guys are amazing people! Super kind, patient, and helpful. Very professional.

Elan C.  |  First Impressions 
Rating:
3.0

There is no light inside the dark storage space and it makes for hard time getting to the things stored

lydia p.  |  Overall Experience 
Rating:
5.0

Very pleased with service!

Lloyd B.  |  First Impressions 
Rating:
5.0

Madeline was very friendly and attentive ensuring I understood the entire process.

Aaron R.  |  Overall Experience 
Rating:
5.0

Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

ronald h.  |  Overall Experience 
Rating:
5.0

A really nice storage facility. Clean, safe, and affordable.

Amanda D.  |  Overall Experience 
Rating:
5.0

Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!

karen H.  |  Overall Experience 
Rating:
5.0

Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

roslyn k P.  |  First Impressions 
Rating:
5.0

They were professional and nice, I recommend them to the highest👍

Marva A.  |  First Impressions 
Rating:
5.0

Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

patricia C.  |  Overall Experience 
Rating:
5.0

Everyone was super! Thanks! ed

ronald h.  |  First Impressions 
Rating:
5.0

Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

Aaron D.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and efficient despite the number of customers.

James T.  |  First Impressions 
Rating:
5.0

Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you

Ray G.  |  First Impressions 
Rating:
5.0

This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

ALEXA R.  |  Overall Experience 
Rating:
5.0

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

marilyn r d.  |  Overall Experience 
Rating:
5.0

Access to my UBox was made easy by the friendly staff.

john f.  |  Overall Experience 
Rating:
1.0

Bad

Barbara B.  |  First Impressions 
Rating:
4.0

Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

LUKE E W.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and extremely friendly!!!

VALERIE G.  |  Overall Experience 
Rating:
5.0

We love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!

Trinity G.  |  Overall Experience 
Rating:
5.0

ok

Robin W.  |  Overall Experience 
Rating:
5.0

Very helpful!

Deb I.  |  Reservation 
Rating:
5.0

Very friendly and helpful resolving my storage needs. Thanks much.

Debbie B.  |  Reservation 
Rating:
5.0

Thanks!

JONATHAN D D.  |  Overall Experience 
Rating: