Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Rating:

5.0

Location was fine but I put my reservation in 6 weeks before my move and they messed up the pickup time and place causing a 2 hour delay in my move. I am not happy about that aspect.

Rating:

5.0

Fantastic work everyone - Thank you so much! ~Ethan

Rating:

5.0

Point out the previously damaged fender to future renters.

Rating:

5.0

I appreciate the app that made it easy for everyone.

Rating:

5.0

I have many choices of where to get my U-Haul, but I choose to drive a little bit further because the staff here is the best.

Rating:

4.0

I was disappointed when I wasn't informed that the furniture dolly wouldn't be available until after I arrived.

Rating:

5.0

From first phone call regarding the size of mattress and what size utility trailer would be best, Andrea was so helpful in listening and making effort in finding out of what we need will work. Very kind and professional at reservation. Pick up was excellent, fast, friendly and efficient. Paperwork and transaction was easy and very detailed. Also, covid safe and were all wearing masks. Just respectful. Employee who hooked trailer literally picked trailer up, carried it to US and ensured we were set with headlights etc., for all safety measures

Rating:

4.0

Information not provide properly and it costed me extra $20. I took uHaul truck for few hours and returned after hours but not confirmed return in the app, so next day I was charged $20 for a minute job to check gas and presence of truck in the store. I felt $20 is ridiculous where rent for a day truck is $19.99.

Rating:

5.0

Fantastic customer service, couldn't have been friendlier.

Rating:

4.0

I would appreciate if the employees wore masks, otherwise the service was great!

Rating:

5.0

Gabriel at the San Mateo has assisted me several times, I have rented there before, and he has always been courteous, respectful, and shown the upmost excellent customer service! Thank you Gabriel

Rating:

5.0

Everyone was nice, helpful, kind, courteous, great group. Thank you.

Rating:

5.0

Fantastic service. Friendly and helpful staff.

Rating:

5.0

Everybody here was friendly and professional. Would definitely rent here again

Rating:

5.0

Nothing- we were treated extremely well - courteous and helpful associate. She could not have done better for us. Thank you for making it so pleasant!

Rating:

5.0

Nothing at this time. Everything was great.

Rating:

5.0

good

Rating:

5.0

Overhaul the website and after-hours check in process. Make the uhaul.com/share section larger and/or bolder.

Rating:

5.0

Staff were very friendly and helpful

Rating:

5.0

Randi is AMAZING! Very fast and great friendly customer service!

Rating:

4.0

Thank you

Rating:

1.0

My reservation was changed and then canceled. When I showed up to the central location they looked at my confirmation email and immediately set up a reservation at the San Mateo location and called several times to let them know I was coming. I get to San Mateo location where they told me they don't like the guys at the central location so they ignored their calls!! They told me they booked it for 3 hours but it was only 1 hour! The phone application shows a night drop box with an orange box on a yellow pole, NOT TRUE!!! It took me 20 minutes to find the BLACK HOLE IN THE BLACK WALL IN THE DARK, NO LIGHTS OR SIGN!!! I was unable to deselect the utility dolly for $7! I will NEVER use this location EVER AGAIN!!

Rating:

5.0

They tuck really good care of me. Made me fill like I was a person and not a dollar sign. Have use u haul at other location but the yung lady working there was awesome. Thanks for a job well done.

Rating:

3.0

My experience was not that great, I was given a truck that had little to no gas and had to put in gas myself, I was more concerned about running out of gas leaving the lot. The girl at the front desk got super defensive telling me about policy and procedures and was quick to tell me they don't give refunds or reimburse fuel costs, not once did I say I wanted a refund, I was concerned that my truck rental may have leaking oil or gas or quite possibly have other issues. I was concerned about my safety I don't give a flip about $5. The girl working the counter needs to not react so defensively, she was immediately on the defense I explained what happened its not like I was gonna sue the place, the guy at the counter saved the experience though, he let me vent and I was on my way. She needs to get some extra training on reading a customer. Her reaction was just awful and all she cared about was me not asking for a refund instead of my initial concern. Most likely won't be renting from this location ever again.

Rating:

4.0

It was confusing to do a self return Also hard to lock in on a truck as some locations said can't guarantee it will be back in time for you to pickup

Rating:

3.0

I WAS CHARGED AN OUTRAGEOUS AMOUNT TO MY DEBIT CARD FOR 16 MILES OF MILEAGE & 23 1/2 hours of truck use—-$182. (+) $66.82 EXTRA ON TOP OF THAT!! FOR A LOCAL $29.95 RENTAL TRUCK MOVE!! AND WHEN I'VE TRIED TO CALL THIS MORNING I COULDN'T GET THROUGH TO ANYBODY AT THE STORE!! INSTEAD I WAS INFORMED THAT IT WOULD BE A 20 minute wait!! THIS IS OUTRAGEOUS!!!

Rating:

4.0

I did not appreciate UHAUL changing my pickup location farther away from my preferred location without consulting me. I also did not appreciate the UHaul rep arguing with me over my preferences and information. Otherwise, service was fairly excellent. Cost remained true to estimate.

Rating:

4.0

Have equipment in all trucks.

Rating:

5.0

Trailer was ready as expected. Well staffed I was greeted the moment I entered

Rating:

5.0

Everything was perfect! Thank you!

Rating:

5.0

Get technical support for the online rental process. Otherwise the guys were great and fixed the problem.

Rating:

5.0

I experienced good service.

Rating:

5.0

Randie was spectacular. she was very informative and friendly and got the trailer on my vehicle faster than i could have myself. she was very imnpressive and a delight to work with.

Rating:

5.0

The team you have at this location were great to work with.

Rating:

5.0

Employees were great! I was assisted without being pressured. Smooth and easy.

Rating:

2.0

The truck shouldn't smell so bad, and my overall experience with Uhaul was awful. I was supposed to have a guaranteed pickup at another location and this location was your solution when that didn't happen and your company cost me extra time money and gas as a result of something that was out of my control. You should have done more so that I wasn't the one having to pay extra in so many ways. TERRIBLE customer service all the way around.

Rating:

5.0

Used UHaul since the 60's. Because of transfers in occupation, UHaul has continued to improve and get better all the time. Everything at the San Mateo location went beyond good customer service. Great staff..

Rating:

5.0

Very helpful with accommodating a longer rental than expected. Quick and helpful checkout and check in. Will definitely use this particular location again.

Rating:

5.0

Always Perfect

Rating:

5.0

Not much, the service, the vehicle and the people all went above and beyond. Thank you.

Rating:

5.0

All was great.

Rating:

5.0

Everything went very well - no suggestions or comments for improvement.

Rating:

5.0

Had a little trouble returning the truck online but after calling the next day everything was taken care of thank you guys for being so awesome

Rating:

5.0

Best uhaul location in town! They are so helpful and go above and beyond to help you with your moving needs. They were so flexible and willing to help us, when our place wasnt ready and we needed to keep the uhaul for longer. I wish i could remember the Gentleman who went out of his way to help us! thank you! great employees that work there!

Rating:

5.0

Both of the people I dealt with in my transaction were wonderful knowledgeable and helpful. The experience was very easy and cost well less than I expected

Rating:

5.0

Best in Town

Rating:

5.0

We are pleased with the movers. They were amazing.

Rating:

5.0

Number one shop in Albuquerque

Rating:

4.0

We had a car on a trailer, that the origination point insisted on loading and strapping down, because we paid the extra fee for loading and unloading. The destination location insisted that they don't ever load or unload cars. After informing them that it is in the contract, the finally unloaded it. Sent out a guy with no mask on at all. We stayed way back.

Rating:

5.0

Just the staff needs to be more upbeat

Rating:

5.0

Great staff

Rating:

5.0

Really amazing staff! Keep up the good work!

Rating:

5.0

Thank you

Rating:

5.0

Have used them multiple times and the service is friendly and fast.

Rating:

4.0

The young men that dropped the trailer for me oh, we're very polite and could see for themselves where the wire had been pinched and arcing to the trailer frame. It was them that pointed out that I didn't have a sleeve for my contract. And therefore didn't have the claims number to file my claim. These gentlemen were very helpful.

Rating:

5.0

Outstanding individual who assisted me was outstanding

Rating:

1.0

I wasn't able to pick up the truck cause I could t be “verified” and had to walk on the cold!!!!!!

Rating:

5.0

Great Customer Service by Randi Alpine

Rating:

2.0

I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.

Rating:

4.0

I was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.

Rating:

4.0

I had a good experience with the storage unit except it became a bit expensive!

Rating:

5.0

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

Rating:

4.0

Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Rating:

5.0

I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

Rating:

5.0

Thanks for taking good care of us!

Rating:

5.0

Great customer service, very helpful and friendly.

Rating:

5.0

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Rating:

5.0

Super accommodating and flexible!

Rating:

5.0

All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

Rating:

4.0

Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

Rating:

5.0

..

Rating:

5.0

I love this place! The manager and her staff are so nice and helpful.

Rating:

5.0

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

Rating:

5.0

All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Rating:

5.0

Thank you for taking good care of me

Rating:

5.0

Great customer service

Rating:

5.0

Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Rating:

5.0

Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Rating:

5.0

These guys are amazing people! Super kind, patient, and helpful. Very professional.

Rating:

3.0

There is no light inside the dark storage space and it makes for hard time getting to the things stored

Rating:

5.0

Very pleased with service!

Rating:

5.0

Madeline was very friendly and attentive ensuring I understood the entire process.

Rating:

5.0

Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

Rating:

5.0

A really nice storage facility. Clean, safe, and affordable.

Rating:

5.0

Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!

Rating:

5.0

Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

Rating:

5.0

They were professional and nice, I recommend them to the highest👍

Rating:

5.0

Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

Rating:

5.0

Everyone was super! Thanks! ed

Rating:

5.0

Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

Rating:

5.0

The staff was very helpful and efficient despite the number of customers.

Rating:

5.0

Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you

Rating:

5.0

This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

Rating:

5.0

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

Rating:

5.0

Access to my UBox was made easy by the friendly staff.

Rating:

1.0

Bad

Rating:

4.0

Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

Rating:

5.0

The staff was very helpful and extremely friendly!!!

Rating:

5.0

We love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!

Rating:

5.0

ok

Rating:

5.0

Very helpful!

Rating:

5.0

Very friendly and helpful resolving my storage needs. Thanks much.

Rating:

5.0

Thanks!

Rating:

5.0

thank you

Rating:

4.0

Would use them again very helpful

Rating:

5.0

I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

Rating:

5.0

These guys were very friendly and helpful!

Rating:

5.0

The staff was very helpful and attentive. They made it pretty convenient for me.

Rating:

5.0

In our 3 years of having the unit everyone was always very helpful and nice. Thank you!

Rating:

5.0

Great Staff!

Rating:

5.0

Thank you for great customer service and great facilities.

Rating:

1.0

I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.

Rating:

5.0

Thank-you for sending an e-mail each month.

Rating:

5.0

Good

Rating:

4.0

The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.

Rating:

1.0

The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.

Rating:

2.0

No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.