Y’all did great. Thomas was helpful and staff was cool to visit with while we got everything figured out. Thank you guys
Austin PhillipsCustomer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All staff were extremely helpful and kind
Elizabeth Donati | Overall ExperienceGreat staff! Equipment in great shape. Will definitely rent from this location in the future. Made my move across two states easy.
Carol MenzelMaddy was awesome--friendly, professional, all that.
Neil BarnhartI am not happy that U-haul ENCOURAGES customers to use the APP for returning vehicles, but DON'T verbalized to customers that if you do the return via the APP without any help from their staff they will BILL you $20! What a rip off!!!
Janinea SheltonKeep doing a great job
Joseph ParkerCustomer service and availability were great! The after hours check-in didn't work correctly, it wouldn't let me make an account to return the truck.
Marcus BrinkerOur storage experience was great. We got a deal for a free storage with a truck rental and it really helped us out for our move! We only needed it for a couple weeks. The one downside was that there were ants in our storage unit.
Cassandra Jamieson | Overall ExperienceThe lady at the desk was rude and dismissive. Told us to just drop off the keys since they are backed up. Seems like she was overwhelmed with how many people were dropping off trucks. There was no parking spaces and took me a lot to get out of there since everyone was parked so close. Since our truck was on empty when we got it, we put gas in it and was told we would get a credit, but the lady at San Mateo location did not give us our credit for the gas. She just closed the ticket out much later.
Cassandra JamiesonAll the employees there were very friendly, professional. The whole was very quick and easy.
Harry GundersonAlways great service
CATHERINE MARTINEZThe location is great close to my house. The manager/owner is very understanding and courteous. Now the reason I had a problem I scheduled to pick up the truck at 7pm when I got there I wasn't able to scan my drivers license when going thru the U-Haul app I wasn't given the option to grant permission for location or photos I called the 24/7 and was on hold for an hour when the representative finally answered the phone they hung up so I called again and was on hold for another 30 minutes by the time I was able to speak to someone I wasn't able to click the pick up truck since it was no longer available on my screen plus my phone was going to die since there wasn't any place to charge my phone I had to walk back to my house and charge my phone then walk back to the U-Haul store call the 24/7 back and wait another 30 minutes to talk to someone I had to do this over and over until 12am and wasn't able to pick up the truck I had to wait until the store opened the next day at 7am to go pick up the truck I'm not exactly sure what needs to be done except there needs to be a way to scan your drivers license before you go to the store to pick up the truck or maybe there could be a way to video chat 24/7 so you can prove your identification It wasn't safe for a 53 year old woman to be out trying to get a U-Haul with all of the homeless and crimes going on this day in age
DANETTE TIBBITHad a great experience overall! Staff is very friendly and helpful. They answered all our questions and provided excellent customer service! Awesome staff and will use the location again. Thank you and keep up the great work!!
gerald simmonsThe young man was particularly knowledgeable and friendly.
Tanya GreeneExcellent Customer Service
William BalkinsI would say having a pdf map layout to your unit would help. Everything else was so amazing! It was quick and easy to check in and we loved the carts. Really impressed with this storage facility
Cassandra Jamieson | Online Move InAlex & associates were knowledgeable, professional & prompt with customer support. Excellent staff ….
William BalkinsQuick and easy
Donald TateEveryone’s always been friendly and helpful anytime I need an extension it has never been a problem. Staff is excellent. Every time I call takes a little while to answer the phone but they usually get to me when I thank you all for being there and working with me and I hope to have a place there for a long time. God bless all of you.
dale williams | First ImpressionsExcellent Customer Service
William BalkinsPick up was perfect. However, dropoff was another thing. After waiting over 10 minutes in the designated area and having staff walk by and ignore me I went into the store to discover 3 staff members to busy talking about personal things. When I let the female staff member know that I was waiting to return my rental she was rude and unhelpful.
Smith FrederickGreat job!
RODNEY COWLESListen and provide the best customer service possible. Don't inform customers that you will note an account regarding an extension and not do anything about their request. Had Uhaul calling me and treating me like convict due to a rep not noting my account.
Victoria UrvanejoMs Karina Lueras corrected a slight discrepancy on my final bill promptly with no hassle. Great customer service and clean truck.. Will definitely come back to this location.
Hipolito ClemenaNothing. The guys working when I picked up the trailer were awesome, helpful and great. Thanks
Ernest CunninghamMalia was wonderful to work with! A*****
Jennifer WinstonThe customer service was outstanding. The gentleman that helped the at the register when getting my truck was beyond helpful and friendly. That same gentleman happened to be the one that did the return for me as well. He was so polite and helpful. I would recommend this location on his customer service alone.
Samantha CollinsI always have problems with this location. I try to schedule equipment rental in other locations but unfortunately their inventory is always short. The staff in this location is always defensive and try to take advantage of any little thing to up charge the customer. My other problem with this location is the delay to check in and drive away with the rental equipment. There is always something in the trailer that needs to be replaced, a strap, light, etc. Any other location that I rent, I’m in and out within 10-15 minutes and even faster to check out. The lady that answers the phone is kind of rude too. I’m about to start using Penske or even those trailers for rent on Facebook Marketplace.
Carlos AlvezEverything went well. Only thing is that I wish we could have picked up the U-Haul at 8 instead of 9.
Jessica SalazarKeep the employees I worked with! They are a valuable assett to your business !
Dana NelsonProfessionally assisted with a turn in of the U-Haul
MICHAEL CORDOVAGreat spot. Good signage. I did have to go in to get help when the sign said just to wait, but turns out there was only one employee I could see so I don't fault him for that. He had me on my way in a jiffy and was very nice.
Ashleigh ChesnutHe was quick to help us and we were on our way within a short amount of time, which was great.
Erika ShawNa
Eni OfongGreat customer service. 👍
Arnoldo Flores TrujilloStaff was courteous and helpful
Mark UrbaneRented from here a few times and I feel they do a great job but seem a bit understaffed. Still, good customer service.
Korrina DonaldEveryone was really nice. It was 3 hours exactly for installation. Very happy with the customer service and installation.
THERESA NelsonJesse was amazing. Quick and efficient..
PAMELA LUNAThe trailer I rented was perfect for the long distance travel ! And the service was friendly and they were willing to help!
Steve TollardoEverything went great, the transaction, the pick up and dropping off, very easy
Kirk HeldrethI was over 30 minutes late and your staff was more than happy to accommodate me. Such and easy and simple process too. Thank you very much for all your help.
Jared SmithThis location has excellent service! They contacted me for the possibility to pick my 20’ truck up early to be better prepared to start our moving day off right. We did get it early but unfortunately it was vandalized in our hotel parking area. Despite this unfortunate experience, they helped us get through it & switched another 20’ truck reservation around to reserve & provide another truck on the day! Despite the towing of the first truck delays & police reports, etc…we were able to successfully stay on track and complete our move. Thank you very much for your outstanding service! It was immensely helpful and instrumental in saving our moving experience! Well done and sincerest thanks for all the extra effort!
shawn sylvesterI really don't know of anything, everyone was great and knew what they were doing.
Kirk HeldrethNothing. Everything was great.
Jody DosterPerhaps a small customer waiting area with a few chairs?
Richard HintonTrashed my belongings
Jake MaysThe team there was very helpful and very friendly
Erika ReidIt was perfect
Gary PetersonThe Man, who unhooked our trailer was quick and very friendly. We are out in no time at all. Thanks.
Bill PolnaszekI rented a car hauler, experience was good, easy process, friendly and professional staff. I would recommend this location.
Michael BulgerCustomer service was great 😊
Chelsie BrownSaying I damaged the door …. Asked for the photos of before.. would not show me .. rented plenty of times before .. will never go back … also first time renting at that location… should have known .. cell 857-312-4381 … extremely shady workers
Richard blancoGreat staff specially, Jesse!! great specially Jessie
ISABEL LOPEZ | First ImpressionsAbove and beyond helpful in every way! Thank you for making my move less hectic!!
JODIanne LOYD | First ImpressionsThe U-Haul in Socorro was horrible and she even threatened to call the police so I went to Albuquerque.
Jerry Edwards | First Impressionsi want my money back now. not 3-5 business days. you people are theives. do the world a favor and go out of business and be forgotten.
Clayton Gonzalez | Overall ExperienceThanks for taking care of my stuff. Boyd
BOYD CADDELL | Overall ExperienceAwesome customer service
Alvino Vigil | Overall ExperienceTY for being here when I need your help.
janet tushka | First ImpressionsYou don't pro rate, so even for a few days we have to pay short of month for a full month and don't get the difference back
Ryan snell | Overall ExperienceI was in a very tough spot with my moving and storage dilemma and tour staff went above and beyond to help me get the space and truck I needed for a price that did not leave struggling I would like to thank them again from me and my family. Thank you guys 😊
laurent dockery | First ImpressionsExcellent customer service!
Shirley Damron | First ImpressionsThe staff was friendly, but unable to find video of theft from my unit. A matris was stollen among other smaller items. How are you not able to find it? Non reversible bolts were placed around door frame after I pointed out screws as possible vulnerability. I talked to randy about the sliding doors that she kept open to the storage. She felt that she would be able to watch. At the end of the day I paid a lot of money for secure storage and things where stollen. Nobody prosecuted. No video. I could not be anymore disappointed.
Rory Noel | Overall ExperienceI always receive great service here, so I moved my storage space to this facility. Owners and staff are all involved and helpful. Great experiences keep me coming back!
Daniel Hyman | First ImpressionsBest storage experience I've had. Highly recommended!
Jacob Woolf | Overall ExperienceIt hasn't been a week yet but it's been good thus far. I do intend on using a storage here with uhaul even after I get situated in an apartment.
Samantha Eddingfield | Online Move In"Thomas," the gentleman who helped my sister and I needs to be in management if he isn't already! He was courteous, professional, proficient, and quick! He was a lifesaver for us that day. We thank him for his help!!
LaMario Thompson | First ImpressionsNo problems. Keep up the good work!
KENT MCDONALD | First ImpressionsWeird stains on some boxes and dirt but that’s expected
Aubrie Fields | Overall ExperienceThe owner and staff were INCREDIBLE. Highly recommend this location. They made one step of the moving process less stressful. Thank you!
Shelby Foley | Overall ExperienceThe hours for the storage unit were not convenient. When I tried to go to access my items during storage hours, more often than not, the doors were locked still and the employees where busy, making me wait long. That pushed my day back even more. I had to wait until it was open at 9AM just to wait even longer for them to open the doors. A lot of the times too, workers were parking in the loading areas for the storage units. Then when I was moving my items out, I found out someone was living in the storage unit down the hall and the workers were well aware of it. To top everything off, I went 3 days over my monthly date. I politely asked if I could be refunded for half of the month. The employees said probably not, but check with the manager when they are in. The next day I called the U-Haul number because my work hours don't line up with when the manager would be in. I was informed by a very nice lady (Simone) that many locations allow a grace period and she would check with that location. She checked with them and they said no. I was just looking to meet in the middle with the San Mateo location. Overall it was a horrible experience that negatively impacted my life for many days and I will never recommend anyone to use this facility.
Jordan Krystowiak | Overall ExperienceThis location has quick service and awesome staff who were helpful.
Carmella Kahn | First ImpressionsI had to cancel the unit. Because the price went up.
Aliza Gonzales | Overall ExperienceStaffs couldn't be more helpful the process went smoothly. Glad I chose U-haul.
betty-jane jones | First ImpressionsThe location of my storage space was a bit too far from the motion detection for the lights which required me to walk further down the hall in order to get the lights on to see inside the unit. Other than that minor lighting issue the facility and employees were all wonderful.
Ryan Ahrens | Overall ExperienceThe Manager was RUDE... This was the worst service ever.. I wont be using Uhaul Storage there Again..
Felicia Saiz | Overall ExperienceHelpful and friendly staff.
Steven Ulibarri | Overall ExperienceVery kind people who work there
Alan Gallardo | Overall ExperienceJust happy with all that they offered.
THOMAS RODRIGUEZ | Overall ExperienceMy husband were so grateful for each and every customer service representative/ employee that helped us. We had a horrible, unprofessional experience with the Rio Rancho staff and were Beyond impressed with the knowledge, Efficiency and professional manner in which the San Mateo branch provided us with, We only needed our unit for a month and a few days and rented a truck. We both work and have busy lives and they made every interactions so quick, and easy. THANK YOU!!! I HIGHLY RECOMMEND them. Great job, We appreciate you, Annette and Tony
annette gutierrez | Overall ExperienceEveryone was amazingly helpful! Thank you!
Sharon Hayes | First Impressionsthank you for taking care of my stuff
Kitaka Keambiroiro | Overall ExperienceVery nice. Thanks for the help.
Robert Posner | First ImpressionsI didn't get a storage unit because it was none of those things. The people were rude and I will never use uhaul again. Period
Richard Burns | Overall ExperienceI truly felt my belongings were in a safe environment.
Leonard Shephard | Overall ExperienceWhen making reservations I was told I would get a lower level storage and when I got there I was told it was on second level and none were available on first floor. That they were all reserved. Even though I made reservations. I also registered online but when I got to the store I had to register again.
Rosa Perez | First ImpressionsThe employee manager brings kids to work, are extremely unprofessional and unhelpful. I’ll never work with U-Haul again or recommend it to anyone. It’s dirty and homeless people loitering in the lot.
angelika mueller-galbraith | Overall ExperienceWe encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.
MICHAELLEONARD MAY | Overall ExperienceGood people to deal with
CHARLES KELLEY | Overall ExperienceFacility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.
Thuy Sierra | First ImpressionsI needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.
Gwen Ethelbah | Overall ExperienceUpon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.
MICHAELLEONARD MAY | First ImpressionsIt would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.
JOHN GURULE | First ImpressionsMy only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.
LAUREN EMES | Overall ExperienceTake care! :)
Aubrie Fields | First ImpressionsZero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)
KiAndra Brown | Overall ExperienceEveryone at this location were wonderful!
ryan sanchez | Overall ExperienceHorrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I’m genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.
Brianna Bell | Online Move InTHE BEST ! ! !
Bobby Lawson | First ImpressionsCouldn’t access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,
Hailee Johnson | Online Move Inthank you
Laura Wike | Overall ExperienceAs a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.
Paul Caskey | Overall ExperienceThe gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.
Denise Penn | First ImpressionsOn at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.
Derwin Moore | First ImpressionsGreat job getting us a storage before we needed it thank you Uhaul
Joseph Sisneros | First ImpressionsThe customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate
Anthony Fairley | Overall ExperienceJason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.
Anthony Fairley | First ImpressionsEveryone was nice, helpful, kind, courteous, great group. Thank you.
Paula Brown | First ImpressionsI saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.
ANDREW BENCOMO | First ImpressionsI was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.
Kayla Kunkel | Online Move InI had a good experience with the storage unit except it became a bit expensive!
Ramona Otero | Overall ExperienceEveryone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM
CHELSEA JOHNSON | Overall ExperienceOverall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.
Adriana Garcia | Overall ExperienceI honestly have no complaints. The staff is exceptionally helpful. They are the best part.
Tracy Franke | Overall ExperienceThanks for taking good care of us!
Donald Wood | Overall ExperienceGreat customer service, very helpful and friendly.
Vicky Pratt | Overall ExperienceGreat location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.
Paul Caskey | First ImpressionsSuper accommodating and flexible!
John Racette | First ImpressionsAll the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much
Vicky Pratt | First ImpressionsOnly issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.
John Diaz | Overall Experience..
Felicia Saiz | First ImpressionsI love this place! The manager and her staff are so nice and helpful.
Sara Sabol | First ImpressionsSTAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU
junell jones | First ImpressionsAll of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!
Dorothy S Dyke | Overall ExperienceThank you for taking good care of me
Donald Wood | First ImpressionsGreat customer service
ANDERS BACKLIN | Overall ExperienceVery friendly and easy to work with. It was a pleasure storing our belongings at this facility
Devin Sydenstricker | Overall ExperienceSuper friendly staff, always on top of any questions myself or my wife had. Secure and spacious.
Jay Jaramillo | Overall ExperienceThese guys are amazing people! Super kind, patient, and helpful. Very professional.
Elan Colello | First ImpressionsThere is no light inside the dark storage space and it makes for hard time getting to the things stored
lydia prado | Overall ExperienceVery pleased with service!
Lloyd Bell | First ImpressionsMadeline was very friendly and attentive ensuring I understood the entire process.
Aaron Ridge | Overall ExperienceEverything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath
ronald heath | Overall ExperienceA really nice storage facility. Clean, safe, and affordable.
Amanda Dodson | Overall ExperienceRandie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!
karen Hohnstein | Overall ExperienceJohnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.
roslyn k Pursley | First ImpressionsThey were professional and nice, I recommend them to the highest👍
Marva Ameko | First ImpressionsStaff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...
patricia COOPER | Overall ExperienceEveryone was super! Thanks! ed
ronald heath | First ImpressionsOutstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!
Aaron Davis | Overall ExperienceThe staff was very helpful and efficient despite the number of customers.
James Truesdale | First ImpressionsZac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you
Ray Givens | First ImpressionsThis is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!
ALEXA ROBERTS | Overall ExperienceI had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business
marilyn r davis | Overall ExperienceAccess to my UBox was made easy by the friendly staff.
john fleishhauer | Overall ExperienceBad
Barbara Barella | First ImpressionsNeed more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them
LUKE E WILEY | Overall ExperienceThe staff was very helpful and extremely friendly!!!
VALERIE GURLEY | Overall ExperienceWe love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!
Trinity Greenwell | Overall Experienceok
Robin Wakeland | Overall ExperienceVery helpful!
Deb Iuele | ReservationVery friendly and helpful resolving my storage needs. Thanks much.
Debbie Barnhill | ReservationThanks!
JONATHAN D DUECK | Overall Experiencethank you
Ralph Kelly | Overall ExperienceWould use them again very helpful
LOUISE GORDON | Overall ExperienceI have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.
CATHERINE M MARTINEZ | Overall ExperienceThese guys were very friendly and helpful!
Mary Froment | Overall ExperienceThe staff was very helpful and attentive. They made it pretty convenient for me.
Zachary Bergstedt | Overall ExperienceIn our 3 years of having the unit everyone was always very helpful and nice. Thank you!
THOMAS C DEMOSS | Overall ExperienceGreat Staff!
John Geruntho | Overall ExperienceThank you for great customer service and great facilities.
patricia martinez | Overall ExperienceI cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.
Tina Kulinovich | ReservationThank-you for sending an e-mail each month.
edward gabrys | Overall ExperienceGood
jose chavez | Overall ExperienceThe Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.
Barbara Julius | Overall ExperienceThe manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.
Gilbert Herrera | Overall ExperienceNo matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.
AMY SHEFFIELD | Overall ExperienceExcellent customer service!
Abelina Valdez | Overall Experience