Customer Reviews for U-Haul Moving & Storage at San Tan Mountains

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at San Tan Mountains

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Marcial M. on

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Alberto V. on

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Joshua C. on

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When I arrived there were 2 associates working the counter, each assisting a customer. I was the next in line and waited 40 minutes to start the checkout process due to the store being under staffed. During that 40 minute wait, 3 other customers showed up and 1 left due to no sales associates being available. Better staffing should have been in place for a weekend morning checkout.

Michael W. on

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Latora J. on

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Extremely friendly staff, but the prices are really high. $0.99 a mile is a bit much and the lady gave us incorrect gas info. Said it was ¾ full, however, it was much closer to half. Planned on spending maybe $30-$40 to move a few items across town ending up spending $70.

Andrea P. on

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David E. on

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Clean the inside windshield.

David L. on

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William S. on

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35% more expensive than competitors

Jonathan B. on

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GM is awesome and will go the extra mile for all of her customers. The staff is courteous and competent. Best uhaul I’ve ever worked with in any state.

sam a. on

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Very friendly service department. The man that put on my trailer hitch did an excellent job. My wife and I have moved many times and have always used U-Haul.

John P. on

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Excellent staff!!

Marvin D. on

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I told the employee about the truck having issues and he didn't even know what to do. the driving experience with the truck was not a good one. I would like for someone to email me at marvdearborn1@gmail.com as soon as possible. Thank you.

Robert L. on

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Richard T. on

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APRIL B. on

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The rep was very friendly and helpful.

Lois K. on

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Our whole experience with U-haul was pleasant.

Steve K. on

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The rental was sitting out front and ready for my arrival.

Richard h. on

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I’ve use this location three or four times and have come to expect excellent customer service from them. The staff is friendly and does a really good job. They go out of their way to ensure you have everything you need. I highly recommend this location it is my chosen one

John B. on

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The 20' truck I rented needed some TLC. The steering pulled to the right at all speeds. Very annoying going cross country. Second, the brakes were horrible on this truck. The pedal went a long ways down before the truck even began to start braking. In my opinion, it was not safe with a 3/4 to full load. I have a little experience driving big vehicles in the military, and this truck was a handful. For the money spent, it was not worth it.

Kimberly H. on

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Witold L. on

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Micheal S. on

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Jeff E. on

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Kipzia C. on

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Muy buen servicio el mejor del valle ????

Douglas E. on

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Best service ever. The personnel were helpful, knowledgeable and courteous. Final check out was rwift and accurate. Keep up the great work.

Mike C. on

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Aaron B. on

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Digital uhaul return is terrible

Dawn B. on

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DOUGLAS C. on

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Mike A. on

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Great service at check-in and checkout.

Kathiana P. on

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Very informative and helpful. Thank you

Loren A. on

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Well done, professional with a simile

Martin G. on

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Introduce me to the cute blonde chick at the counter next time. For me not the next client.

Pamela B. on

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Debbie A. on

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Moved from Washington and UHaul was very accommodating! Always helpful

Gary D. on

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Agents were very good and helpful.

Lois K. on

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A beautiful new store in our area. Jennifer was very helpful with our transaction. Would recommend U-Haul.

Joseph M. on

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Thank you for helping ease my fears in have to store by belongings. I staff went above and beyond to make sure my things were safe.

John D. on

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San Tan location are very helpful.

John N. on

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Very nice location and the staff was friendly and informative.

Clayton H. on

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Excellent staff and very convenient facility

Tom R. on

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Beautiful facility!! Super convenient docks and carts and elevator. Just amazing!

Barbara K. on

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Great people working at this location

Steve I. on

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It took us 2 sheds and 3 hrs the ladies brought us out water and we so appreciated that!

Patricia R. on

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Sandra is an awesome employee!! Loved working w her every time!

John D. on

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Great service took care of all our problems we had.

Darrell N. on

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Great, just wish it was a little bigger.👍

David C. on

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The check in team were efficient and professional.

Elizabeth M. on

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Everyone was very helpful and kind.

Richard O. on

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Clean and safe area, staff was always friendly and helpful.

Gregory G. on

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very professional and helpful staff!

Kim B. on

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Everyone was very service oriented, and accommodating. Kind and stress free experience! Thank you so much. 😊

BARRY R. on

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Very easy in little time, thank you.

deborah t. on

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All around a great experience

Christina P. on

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Great people working here, very friendly and willing to help. The move in process was very smooth.

Napoleon B. on

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Great customer service with me when I was there. Tell the team to keep up the great work.

Robert J. on

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I have spoke with them on the phone 2 times, and both times that were extremely helpful, and understanding. They made this an easy thing, in a very difficult time in my life.

ROBERT C. on

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Interactions with the staff members were excellent. Polite and always friendly and helpful. I always felt that my things were well cared for. Thank you very much.

Sherry L. on

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Above average service from manager and cleaning staff.

Keith b. on

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I am not sure is this is for the truck we returned or for the storage unit we rented. Both are excellent. We have no complaints and appreciate all the UHaul employees who so very helpful and friendly.

Dallin H. on

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Great customer service, friendly and welcoming. New facility

DOUGLAS S. on

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GREAT staff, quick service. Facility was spotless, very well maintained. Everyone very helpful.

ALVIN B. on

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Employees were informational regarding procedures and was very helpful was a pleasant experience not like other places that I had visited

LINDA H. on

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Everyone was so friendly, helpful and kind! We and our movers were even offered drinks! That was above and beyond!!! I have used U-Haul storage for years but Queen Creek just elevated the standard!

Melody A. on

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Sandy was super helpful in making sure I had the right sized storage and truck for my move. Great customer service! I would recommend and use Uhaul again.

James C. on

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Jennifer was so professional, friendly, and fast that we actually enjoyed the entire experience.

Evelyn U. on

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Excellent customer service..Storage was very clean...

CAROL B. on

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Just what I was looking for..Climate controlled unit with easy access.. and not to mention new, clean and extremely helpful friendly service...

Raymond G. on

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A fine group of people

Stephanie H. on

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I had the pleasure of being assisted by Sabrina G. She is the general manager of the Queen Creak facility. Very attentive and provided excellent customer service. Your company needs more people like h

Suzie M. on

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Great place, great crew.

Michelle H. on

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Jennifer was very helpful! Friendly and clean atmosphere. When I signed up for autopay, I received my first month for free! Yeah!

Fran G. on

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Great customer service