Customer Reviews for U-Haul Moving & Storage at San Tan Mountains

3,328 reviews

6028 W Hunt Hwy   Queen Creek, AZ 85142

(480) 987-0927

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 987-0927

6028 W Hunt Hwy
Queen Creek, AZ 85142

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The mobile checkin/checkout didn't work. I kept getting an error saying my session has expired.

Scott F. 
Rating:
1.0

Terrible customer service. Nobody at the counter to help with pick up or drop off.waited 30 minutes to pick up and another 30 minutes when I dropped the truck off.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Starla C. 
Rating:
5.0

Customer did not leave a comment.

Joel T. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN R. 
Rating:
5.0

Check all parts of truck for left behind items. We found two unused diapers in the glove box compartment and the cup holder was filthy. We cleaned it out. But, truck was newer and clean on inside.

Melanie B. 
Rating:
4.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Nothing

Rolando B. 
Rating:
5.0

Customer did not leave a comment.

wayne H. 
Rating:
4.0

Customer did not leave a comment.

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

Leonard H. 
Rating:
5.0

excellent customer service. easy and quick check in and out. lots of vehicles available

David A. 
Rating:
5.0

Truck smelled of cigarette smoke BAD!!! Felt like I was struggling to breath.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

Arturo R. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

The 2 gentleman that helped with figure out the trailer plug adapter for my old cummins were very helpful and patient with the issues that were a little frustrating.

Eric R. 
Rating:
5.0

Nothing

Michael A. 
Rating:
5.0

Very nice people, my experience was above my expectations.

Paul V. 
Rating:
5.0

This was day two of our move with a UHaul truck, different truck this time. It was newer and the ride was much better. We didn't have far to travel but were surprised at the great gas mileage the truck got.

Kathlean F. 
Rating:
5.0

Garbage was left in the truck

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Vince S. 
Rating:
5.0

The service at this location was excellent, however, the general office at U-Haul should have driven the cargo van to my original reservation location instead of having me drive 45 minutes to this location.

Brooks M. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
1.0

I accidentally left a chain and the straps I bought from this location in the truck and when I called the company they said we didn't and I feel they kept the items . Which is sadly poor services to me

marlene E. 
Rating:
5.0

Customer did not leave a comment.

Nick W. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

ALONZO S. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
4.0

I would recommend to a friend.

John B. 
Rating:
5.0

Very friendly and professional staff.

ESTEBAN P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The truck was clean and ready to go. The staff there was amazing as always. What happened after I got on the road is what sucked. The a/c was intermittent about 10 miles outside of Phoenix. By intermittent I mean it worked for 30 minutes out of 6 hours the first day with close to 100 degree temperatures. Then there was a dust storm in NM so no rolling the windows down. The second day the a/c worked for less than 15 minutes for an 8 hour voyage and about 2 hours was in another wondeeful dirt storm. I was miserable between high Temps and no ac. Had to crack the window for a moment to get the temp down. Lost my voice from the dust storm. The truck pulled to the right and the right suspension would occasionally thump on take off and braking.

John S. 
Rating:
5.0

Customer did not leave a comment.

Kohl B. 
Rating:
4.0

The air worked really well. In AZ that's extra important. The truck was clean and gassed. We were able to pick it up early and return it late. Plus UHaul online referred us to some movers that make the move easier.

Kathlean F. 
Rating:
2.0

Did not do a walk around and I had to come back and pick up the utility dolly because it was not in the truck. The gas tank was below empty.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Fast, friendly service!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
3.0

Customer did not leave a comment.

Tyson M. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Customer did not leave a comment.

Jesse P. 
Rating:
4.0

You guys need to let customers setup a profile once and get all the verification out of the way before we show up to get the truck. It shouldn't take 30 minutes to get the keys. I've rented Uhaul several times in the past few years and each time I have to reverify everything, why? It should show you clearly trust me to use your trucks. I should be able to walk in, give my order number pay and get my keys, that simple. But instead I have to jump through so many hoops that could've been handled at the time I booked the rental, in advanced. Your system is archaic, please fix the process this is ridiculous

Trevor M. 
Rating:
5.0

I think there's anything that you need to do except for ensure that the vehicles that are on the lot are actually turned in. The renter before me had just dropped it off and no one had noticed and it was a surprise that's it.

Brian E. 
Rating:
5.0

Everything was explained and all the worker were polite ! On return I pulled in under the return “Green tent “ within 5 min I was taken care of ! Great organization skills! I would highly recommend to others!

Lynette D. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Tina F. 
Rating:
5.0

Professional and friendly staff at pick up and delivery

David A. 
Rating:
4.0

9.2 miles to the gallon for 1800 miles…. Very, very poor mileage….Truck drove and handled well and comfortable….

Paul W. 
Rating:
5.0

Hope you service you trucks after every move

Agatha F. 
Rating:
5.0

Quick and friendly

bradley P. 
Rating:
5.0

Customer did not leave a comment.

Sue Ann J. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Quick efficient and friendly check in process.

Timothy P. 
Rating:
5.0

Nothing to improve, well run store!

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Our issue with Uhaul had nothing to do with this location. We had no business even going to this location because it was 50 minutes away from where we originally requested. No one from Uhaul contacted us with our pick up location the day before, and when we called the corporate number, we were told we'd be pick up at a location two hours away. That is absurd. The overbooking of trailers that aren't even available at the time of pickup is out of hand. Another customer was facing the same issue when we picked up ours. So big thumbs down to Uhaul for that.

Timothy P. 
Rating:
5.0

Friendly pleasant staff

Ed K. 
Rating:
5.0

Perfect experience

Dennis K. 
Rating:
5.0

Keep what you are doing it is working

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Philip N. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
1.0

The AC stopped working an hour after I rented the truck. I drove from PHX to LA with no air. The cab of the U-Haul got over 95 degrees. It was so hot my iPhone stopped working. When I went to return the truck the following day, the AC starting working again.

Daniel P. 
Rating:
4.0

Maybe wash the bugs off the windshield. Didn't have time to take it to wash off the bugs. was just surprised that it was not done. The inside of the cab wasn't very clean. I don't think they cleaned inside for a while. other than that the staff was friendly.

Dina R. 
Rating:
4.0

The online check in and the process of reserving and trying to figure out what to do once i got there was quite confusing. I think there should be some instructions on what to do once you get to the location included in the email confirming your reservation. The passenger side mirror on my truck also was stuck and wouldn't adjust. The staff was super friendly and helped explain everything to me.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN B. 
Rating:
5.0

Give more details about the cost, break points, money issues etc..

Vince S. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Not a thing.....great service and equipment

Lowell G. 
Rating:
5.0

Customer did not leave a comment.

JEAN W. 
Rating:
5.0

The equipment was old with heavy signs of abuse

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Lincoln S. 
Rating:
4.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Great experience/service-thank you!

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Davina B. 
Rating:
5.0

Customer did not leave a comment.

DARREN G. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

WALLY P. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

We have used this U-haul facility 3 times. Each time they have been courteous and helpful.........and quick to get you in and out.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

the chains on the trailer were too long and it took some adjusting on my part to make sure they didn't drag

mary M. 
Rating:
5.0

Not much just keep doing what you do best

Steve A. 
Rating:
5.0

Customer did not leave a comment.

GERDA G. 
Rating:
4.0

Customer did not leave a comment.

dale M. 
Rating:
5.0

Customer did not leave a comment.

margaret A. 
Rating:
3.0

Customer did not leave a comment.

Ryan V. 
Rating:
5.0

Customer did not leave a comment.

Srinadha R. 
Rating:
5.0

Customer did not leave a comment.

Devan A. 
Rating:
5.0

Customer did not leave a comment.

Garrett M. 
Rating:
5.0

Easy procedure to secure a storage unit, friendly, professional service, and access is good. So far, so good!

KATHaRINE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda G.  |  First Impressions 
Rating:
5.0

Great Staff, Great Service... will be back!

william j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

debbie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN G.  |  Overall Experience 
Rating:
5.0

This is the best storage facility we have ever had! Very safe. Very convenient. Very helpful staff. And climate controlled! Excellent!

Ridgely L.  |  Overall Experience 
Rating:
5.0

Great place to keep your precious belongings.

Sherri P.  |  First Impressions 
Rating:
5.0

We were extremely impressed with the service at U-Haul. We stored our motor home there and they treated us with superior service. We would definitely recommend them to anyone.

JAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zhigang C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephan H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theodore W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wayne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill B.  |  First Impressions 
Rating:
1.0

I called 1 hour before arriving to confirm our 2 10x10 storage units. When we arrived there were no 10x10 units available. So, we got 4 5x10 units. Our keys to get into the storage didn't work right so the alarm went off because we were there after the office closed.

Ruthann M.  |  First Impressions 
Rating:
4.0

It wasn’t really made clear that there were alarms specifically for my door so I thought the code was just to get into the facility not my door

Randi C.  |  Online Move In 
Rating:
5.0

Staff very friendly and helpful. I am very impressed of the condition and cleanlyness of facility. Will definateley use again and recommend to others. Thank you!

steve f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony R.  |  Overall Experience 
Rating:
5.0

Staff here is very friendly and helpful. I will definitely use their services again.

Velma E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob h.  |  Overall Experience 
Rating:
5.0

Very clean and great staff.

Cal M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick M.  |  Overall Experience 
Rating:
5.0

Such a clean place, easy access to my unit.

Vicky R.  |  Overall Experience 
Rating:
5.0

Never had any problems

Jessika P.  |  Overall Experience 
Rating:
1.0

Forced me to pay to rent my unit ahead of my reservation date and would not help me fix the error. They also did not have my trailers I rented ahead of time. Very rude and poorly managed. System was down when I tried to return the trailer. All around disappointed with uhaul online and its lack of communication

Meilin M.  |  Online Move In 
Rating:
5.0

Thankful for the assistance we received in making our out of state move easier..from the boxes to trucks, trailers, and storage units Uhaul was there for us. It's been a pleasure working with you all.

Carol V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P.  |  First Impressions 
Rating:
5.0

The staff went above and beyond to accommodate our RV storage needs. We were pleasantly surprised and would recommend to others.

JAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERRIE F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Treavia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE W.  |  Overall Experience 
Rating:
5.0

We had a great experience with this center. Moving back to the US after living overseas with the military we didn’t bring anything to AZ. We purchased every local here and stored it until we moved into our home. We ended up filling up two of their big storage units. The staff was very helpful and friendly.

JOEL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terence c.  |  Overall Experience 
Rating:
5.0

go-to for great service and price! thanks for keeping the standard.

TaLisa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

I rent an RV space and this Locker

Marvin P.  |  Online Move In 
Rating:
5.0

Gerry was more help in the five minutes than any of the crew combined over the past year and a half

Michael Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARLEN RHEA J.  |  Overall Experience 
Rating:
5.0

The staff at this facility is very helpful and courteous. Site was kept spotless. Also, uhaul has the best storage rates in my area. I highly recommend this uhaul location.

Gerald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TaLisa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy P.  |  Overall Experience 
Rating:
5.0

Great first experience so far. Really friendly and I live the facility.

Andre W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stella R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA M.  |  Overall Experience 
Rating:
5.0

Staff was friendly n easy to do Business with will be using the queen creek u haul again

Jeremy P.  |  First Impressions 
Rating:
5.0

Very nice facility, well maintained and staff was very friendly and helpful.

David H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul H.  |  Overall Experience 
Rating:
2.0

Most of the staff was pleasant. One staff member was very short and not helpful. She was the main reason i would not come back to this store. secondly the gate clicker never worked. I had four staff and the manager look at it. Not once did it work. Had to be let in every time i went to get my camper and storage.

Jonathon s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLEY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIN D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tara C.  |  First Impressions 
Rating:
4.0

The self storage feature was very convenient. I liked having the dollies available to use. The service elevator was closeby. We had a few newbie glitches but overall it went well.

ELISE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jona S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK V.  |  First Impressions 
Rating:
5.0

Have the phone go directly to the facility!

john n.  |  Overall Experience 
Rating:
5.0

Thank you so much for all of your help and the 5 spaces we needed to store our life!

Amanda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lance M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID K.  |  First Impressions 
Rating:
5.0

Would be nice if the RV storage area was paved and a dump station was available 😊

william j.  |  First Impressions 
Rating:
4.0

I was trying to move my payment date by a couple of days because my Soc. Security check changed dates I will receive it and I was told I absolutely couldn’t change the date. Furthermore, if I don’t pay by my designated date or within 48 hrs of it, I will be charged a late fee of $25.00. My check would reach me 48hrs after the extend time period. For a senior living on the edge, $25.00 could pay for a lot of prescriptions for me. So, I am having to consider moving to another storage facility because I-Haul simple won’t work with me.

Debbie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  Overall Experience 
Rating:
3.0

The only reason to submit this review is for the GM of this facility Jason T. One evening at the facility I was attempting to leave when the gate shut for the night right in front of my vehicle. I got in contact with Jason about the situation and he was very RUDE and unprofessional. It sounded as if he was too busy or too important to worry about the problem I had at his facility. We ended up contacting a very helpful uhaul employee who assisted us in getting out.

michael w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

The staff was great but it was a nightmare moving from out of state just to find out that uhaul storage gave my reservation away.

BRANDON J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

merv o.  |  Overall Experience 
Rating:
5.0

I am glad to no longer need a storage unit but my time spent at the San tan mountain location was very nice! The unit was conveniently located and it was just what I was looking for at a competitive price!

Zackery H.  |  Overall Experience 
Rating:
5.0

Stored our furniture for 10 months, due to COVID. Excellent facility. Very helpful friendly staff.

Russell L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica G.  |  Overall Experience 
Rating:
1.0

The jung kid who was helping me he was just making me waist my time when he went to show me that unit storage he didn’t opened it and I,went back to the store looking for him to come back to open the unit storage so it was just running around back and forth waisted my time.

MARIA H.  |  First Impressions 
Rating:
5.0

Great job

jim s.  |  First Impressions 
Rating:
5.0

Good coffee

MARIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hannah M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maggie f.  |  First Impressions 
Rating:
2.0

Screws from the construction of the awning are all over the parking and storage area on the ground. I have had flat tires on my brand new truck. I let someone at the facility know that they need to drag a magnet over the area and I was told that they have the magnet part, but. Nothing to pull it with. Why is that. If they know and agree it is a problem maybe they need to rent one just like customers that don't have trucks or trailers rent one from u-haul. I worry every time I enter the storage area. A flat tire on an RV can be very dangerous.

Bob E.  |  Overall Experience 
Rating:
5.0

Your facility is so clean! What a great job your staff does to keep the climate control building spotless.

Leslie C.  |  Overall Experience 
Rating:
5.0

Our storage with uhaul was without question the best experience of this move from San Tan Valley, Az to Waller, Tx.! However we recently received an email stating that we owe tolls for a move that on every highway and interstate we traveled there are no tollways between one residence to the other or any roads we may have traveled, this becomes very unsettling. Maybe since we turned in our rental almost 2 weeks ago uhaul should look at the individual who rented after us!

Christopher B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty C.  |  Overall Experience 
Rating:
5.0

The whole crew is friendly and always willing to help.

Marvin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan P.  |  First Impressions 
Rating:
5.0

Great customer service

Rachael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARLEN RHEA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri P.  |  Overall Experience 
Rating:
3.0

I did have one employee give me wrong information and did have a complaint about the information, He gave me a new remote fab and said both fabs I had would work to open the gate AND it didn't work that way...

Randy S.  |  Overall Experience 
Rating:
5.0

Couldn’t have gone any better!!!

Ivan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory W.  |  Overall Experience 
Rating:
5.0

Friendly staff and everything went smoothly. Now on another note, if you could dim the light at night time in queen creek that would be great. Hard to enjoy the star when you’re the brightest building in town. Maybe tiny the windows so your a/c bill will go down. Customers know how to find you without the super bright light. Thanks

Kevin B.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff! Super easy to unload with the set up of the facility and available carts. Far cleaner than I would have ever expected.

William C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KURT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raul m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  Overall Experience 
Rating:
3.0

Uhaul as an overall was horrible experience... 2nd time renting trucks from them & over reserved trucks, they wait till last minute to tell you this! They charge you a whole month, even if you don't use half of it.. Hopefully NEVER have to use them again, just the absolute worst experience ever

kenzi g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Always great service and friendly helpful staff

Rich I.  |  Overall Experience 
Rating:
5.0

Very happy with the service we received obtaining our RV storage spot. We were shown multiple locations on line and were able to select the one we preferred.

Robert S.  |  First Impressions 
Rating:
1.0

Charged way more than we were quoted. I will not be back.

Timothy S.  |  First Impressions 
Rating:
5.0

Fast and easy check in.

Dennis W.  |  First Impressions 
Rating:
4.0

It seemed like we were bothering the staff a little bit. When I went into the office to get the lock, they told me to just take one off the shelf then I mentioned that their was a large dent on the top of our unit because I didn’t want to incur charges for damage and they didn’t mark anything down.

Carly R.  |  Online Move In 
Rating:
5.0

Very nice people in there. They were very well trained so great. Job

cheryl t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kinsey E.  |  Overall Experience 
Rating:
5.0

Great service, friendly and helpful staff

Rich I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynette W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wallace M.  |  Overall Experience 
Rating:
4.0

Always helpful and worked with me 😊

Glenna m.  |  Overall Experience 
Rating:
5.0

Very professional and helpful at this location

Melissa V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee G.  |  First Impressions 
Rating:
5.0

Super clean facility. Helpful staff. Very good pricing. Highly recommend

Sean M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Caleb H.  |  First Impressions 
Rating:
5.0

Prices are so much better than any other storage facility! People are so friendly and helpful, they have gone above and beyond to help me with whatever concern or problem. Very happy with them!

Gary E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KUI C.  |  Online Move In 
Rating:
5.0

The staff was kind and friendly from the day I moved in till the day I moved out.

CAROLYN K.  |  Overall Experience 
Rating:
5.0

Staff was courteous, friendly and helpful

Carlos M.  |  First Impressions 
Rating:
3.0

I was instructed to swipe the security card Prior to entering the building. We did that and yet the alarm still went off on our unit when we opened it. When we closed it and had to open it again the alarm went off again. My husband has hearing aids and when alarm sounds so close to him at such a high level of decibels it is painful for him. So we're not very happy

Teresa M.  |  First Impressions 
Rating:
5.0

Perfectly clean storage! Thank you

Elisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Ann W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara T.  |  First Impressions 
Rating:
4.0

The management and the staff are wonderful people and they go above and beyond to help! I would recommend them to anyone who is in need of their storage services and facilities.

William H.  |  Overall Experience 
Rating:
5.0

I had a great experience with U-Haul Moving & Storage At San Tan Mountains. The facility is clean with comfortable temperatures. The staff is friendly. They have 24 access at an additional charge, if requested. I did not have 24 hour access and when I was moving my belongings into the unit it ran a little long and I ended up being locked out of the facility with a few large items still in the moving truck. I was able to get in touch with the General Manager, Kristara, at 10 PM on her personal # which is listed on multiple signs throughout the facility. While it was clear I woke her up she was more than accommodating and remotely granted me 24 access to the storage unit for the night so I could finish moving in. I was very impressed with the customer service of the entire staff and Kristara deserves extra recognition. I appreciate the service and would definitely recommend this facility to anyone in need of moving and storage services.

Greg B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken T.  |  Overall Experience 
Rating:
5.0

Everyone at this location is extremely helpful and friendly. I felt safe and secure personally as well as my belongings.

MICHELLE W.  |  Overall Experience 
Rating:
4.0

The staff is great, they deal with a stressful public that is not always kind. The only drawback is you can book online and then the space is not available.

Steve D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN G.  |  First Impressions 
Rating:
5.0

We loved having the Free carts for moving items and the elevator was so handy. Also it was great to have a bathroom near our storage.

brian E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikole M.  |  Overall Experience 
Rating:
5.0

Great customer service. Very friendly and efficient in providing the service. Clean location with easy access. Staff was very helpful in determining best options for needs.

Rich I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly C.  |  First Impressions 
Rating:
5.0

Employees have been over and above on helping and service.

Willie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto V.  |  Overall Experience 
Rating:
5.0

Kristara was so helpful. Made our experience amazing

Rebekah B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kandyce R.  |  Overall Experience 
Rating:
5.0

Every one was nice and helpful even when you call. Call wait time could be better but good.

Delores H.  |  First Impressions 
Rating:
5.0

Super helpful staff and manager.

Crystal M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Loren I.  |  First Impressions 
Rating:
5.0

Everyone at the facility was very helpful and made our process of moving across 9 states to relocate much better than expected

cynthia d.  |  First Impressions 
Rating:
5.0

You guys are awesome. I have stored items at your facility and have also rented/returned U-Haul trucks from you several times and have always been impressed with your service and willingness to help. Thank you so much, Tom

Thomas T.  |  Overall Experience 
Rating:
5.0

This facility is very clean and well maintained. Was very pleased with everything here.

Dora G.  |  Overall Experience 
Rating:
5.0

The young man that helped use was great!! The person I dealt with on the phone that told me I had two storage units but it wasn’t and did not inform use it was on the 3rd floor. Bad on that part. It wasn’t in Queen Creek.

Tammy K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony G.  |  Overall Experience 
Rating:
5.0

They made everything possible without any complications without any complications thank you so much for all your help for all your help in making this move an easy transition for me

Lee G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamika B.  |  First Impressions 
Rating:
4.0

I hate the phone center approach. They put you on hold forever. I want to talk to the local people when I need to.

Karla S.  |  Online Move In 
Rating:
5.0

Helping and friendly staff for my storage needs. The storage facility was very secure and convenient.

Damon R.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful. I highly recommend this UHaul site.

GERALD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia P.  |  First Impressions 
Rating:
5.0

Great staff

Larry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irene E H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
3.0

I first tried calling but was on hold for 40 minutes. I decided to go in here at once I was in everything went smoothly.

Tammie M.  |  First Impressions 
Rating:
4.0

Great customer service

RAESHELLE T.  |  Overall Experience 
Rating:
5.0

The rental for the storage went smoothly. The facility was clean with plenty of carts. I just would be leery of renting a truck again. I purchased safe move, but when I returned my truck with accidently minor damage I was told it was not covered??? Somehow 2 of the workers thought is was covered, but a female (red hair) I assume was in authority said "Oh no that is safe move"???

Damon R.  |  First Impressions 
Rating:
5.0

The staff was so friendly and made move is so simple.

Geneva G.  |  First Impressions 
Rating:
5.0

Great in door storage

Lee G.  |  First Impressions 
Rating:
3.0

There is no where to drive your vehicle into the indoor storage place to unload and it is difficult to unload in the AZ heat

Rebecca Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT M.  |  Overall Experience 
Rating:
1.0

We reserved a ubox and they canceled it on us last minute. This location had us move our stuff into their storage but has been zero help at getting us another ubox scheduled. Now our stuff sits in storage and we’re leaving state no one can seem to get us a ubox which what we need to get our stuff shipped. Just incredibly unhelpful.

Tony A.  |  First Impressions 
Rating:
3.0

Rated average due to the location not having the 15x10 unit I reserved. Otherwise I would rate excellent.

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james p.  |  Overall Experience 
Rating:
5.0

Very clean and extremely friendly and helpful staff!!

Sheila F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmanuel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Assistant manager Ricardo Lopez vs very helpful and pleasant employee I encourage you though give him some Rewards thank you

NICOLA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Collin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  Overall Experience 
Rating:
5.0

You charged me on the 21st and I was out in the 20th

Stephanie S.  |  Overall Experience 
Rating:
1.0

We made a reservation for the 2nd floor and were put on the 3rd. We just moved to Queen Creek from Illinois. The lady and man office workers were rude to our semi truck driver. They would not work with us on where to park to to be convenient.

Dave B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson S.  |  Overall Experience 
Rating:
5.0

Professional and available

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

omar m.  |  First Impressions 
Rating:
3.0

The associate who helped me was great. I have an issue with Uhaul as a company. I made a reservation and told they overbooked and it was happening everywhere. I lost my booking but the location I was sent to 2nd was unwilling to give me one of four units they ad because they had 30 reservations for them. It’s crap customer service from corporate to allow this. I’m grateful to the associate and manager at this location for finding me something. Even though it was bigger and cost more. I had no options left to me.

Sandra J.  |  First Impressions 
Rating:
5.0

Everything was great, the staff is the Best !

ROSIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin M.  |  First Impressions 
Rating:
4.0

I had issues with billing because I was not told how to pay and I was not billed. So I went pass due and had to call the facility to get my due date and then paid over the phone.

Joy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy M.  |  First Impressions 
Rating:
3.0

The Uhual facility would be closed early and I was never given a pin to enter Only my swipe key to check in. This would be so inconvenient because the huge sign on the door says they close at 10pm but I would go at 8 or 9pm and could get in because it was locked.

tiana t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
2.0

I was disappointed my reservation for a 10 x 10 storage unit was not available. My reservation was not honored. That tells me the unit was given away before I got there.

Tyren E.  |  First Impressions 
Rating:
5.0

With all the drama in today’s world, a cheerful and professional staff, with a great facility make life much easier.

Dennis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA H.  |  Overall Experience 
Rating:
3.0

The elevator broke the day I was moving and I hade to carry half of my things down 3 flights of stairs which was very challenging and frustrating

Scott P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wallace m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
1.0

Rude didn't like them at all

enoch p.  |  Overall Experience 
Rating:
3.0

They couldn't find my reservation

mark a.  |  First Impressions 
Rating:
4.0

Never enough front counter personnel- always a long wait to get waited on

Randy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon S.  |  Online Move In 
Rating:
5.0

Didnt like the rate increase. But otherwise everything was great!

JUDY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie F.  |  Overall Experience 
Rating:
5.0

Worked with Mya setting our reservation up for RV storage. She was a complete joy. Nothing difficult about the process. Thank you Mya

Sherri P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joyce m.  |  Overall Experience 
Rating:
5.0

Very pleased. Will go back when we return to phoenix.

JACK M.  |  Overall Experience 
Rating:
5.0

Staff on site went above and beyond to assist me, especially Robinson.

Deandra G.  |  First Impressions 
Rating:
2.0

Had RV in storage there was suppose to be power for 2 hrs a day. I was away for a few months returned to find unit dead and that there was no power at all at the pole they had me park beside. Brought a charger went inside to ask if they could turn on power about 15 people in line all signing up which takes 10-15 min per customer as I found out waiting for 20 min, so I gave up and phoned a tow truck

Jeff E.  |  Overall Experience 
Rating:
5.0

The guy there was helpful, but started to lose friendliness when we asked for help with something again. Other than that it's a great storage so far!

trevor h.  |  First Impressions 
Rating:
4.0

Only issue was an owl nest above my RV, so I had a major cleaning after we got it out. Otherwise, it was great!

Jay P.  |  Overall Experience 
Rating:
5.0

Got my refund for my deposit and I was given a free month on a storage unit even tho the email I got for a free month was for a different location. Excellent service!

Andrew P.  |  First Impressions 
Rating:
5.0

I appreciate the fact that they did not charge me for an additional rate when i moved out 2 days after payment due.

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
5.0

All the staff members there on 03-30-21 were amazing ... They answered all my questions and were very helpful! I hope I get to talk with them again when I go pick up my next rental in two weeks! They made the whole experience much better than I expected!

NICHOLAS B.  |  First Impressions 
Rating:
3.0

I needed a bigger unit but none were available. They gave me 2 small ones next to each other.

Laura C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

George W.  |  First Impressions 
Rating:
3.0

Had to go find my truck (behind another truck). Windshield dirty. Could barely see out. Asked to be shown entrance procedure & was. Agent did not seem to care if renting or not. HOWEVER, upon returning truck when done, He was super nice and helpful. Guess he is not a morning person.

harold w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe s.  |  Overall Experience 
Rating:
5.0

Staff was friendly and the facility was immaculate.

Dennis G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayle c.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and courteous it was a nice experience. Thanks

ERIC M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIRA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

Was very happy with the customer service I recieved

Michelle E.  |  First Impressions 
Rating:
5.0

Appreciate the experience so far; VERY helpful

Donna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
4.0

Only concern I would have is when we were moving into the storage facility in August the exterior lights did not come on at dusk and we were told they were on a timer and it made it difficult to see outside until the lights came on. The facility was very clean and had plenty of moving dollies.

Rosanne A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dora G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin p.  |  Overall Experience 
Rating:
5.0

Very nice facility and friendly. I did think it was a little expensive compared to other RV storage yards

Glenn W.  |  Overall Experience 
Rating:
5.0

The lady that helped maintain the cleanliness of the facility was exceptionally sweet and helpful!!!

ava a.  |  Overall Experience 
Rating:
5.0

I unfortunately could not for everything into the unit reserved. The entire staff worked with e to try and coordinate "enough room". Unfortunately, the rate for two units would have been to high. Regardless, they were absolutely wonderful in working with me. The one and only downside to the unit, is having to stack 10' high to utilize the space.

Deborah S.  |  Overall Experience 
Rating:
5.0

Very clean and the employees are very nice.

Susie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew g.  |  Overall Experience 
Rating:
5.0

We had a great experience. Very professional staff and building was very clean.

Patricia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICHARD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben S.  |  Overall Experience 
Rating:
5.0

I have had my storage with you all for almost 3 years. I needed outside storage rather than an inside because of what I needed stored. You didn’t have any and I had to go somewhere else.

Grace H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONYA R.  |  First Impressions 
Rating:
5.0

Polite efficient customer service. A great value too!!

Jacalyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina C.  |  First Impressions 
Rating:
5.0

This is a great location, I appreciate the staff there. They are professional and courteous. I need a ball put on my receiver and the did for no charge and quickly, they did the same when I needed my car’s light connection tested. Good Job!!!! And thank you.

Kenneth E.  |  Overall Experience 
Rating:
1.0

First I find it very hypocritical and disrespectful that they are telling their customers to wear masks when none of their staffs wears them ever. My issues started right away when I went to open the unit and they put it under my fathers name instead of mine, even though I told them multiple times the unit was for me. This caused problems with charging for the unit which resulted in my having to pay late fees. They had me buy one of their locks for the unit, then a couple months later denied me access to my unit until I bought another kind of lock from them. Saying that it’s part of their policy but there was nothing like that in the contract. Now I’m finally closing the unit and decide to rent a 10” truck for my move to Florida. They wouldn’t “hold a reservation” for us saying it was “first come, first serve”, which makes the point of a reservation pointless. When we arrived a day early for fear that they wouldn’t have a truck for us, we found their lot was filled with 10’ trucks, so I don’t know why they couldn’t reassure us that they had a truck for us. As we were checking out the storage room, the attendant closed out the account which subsequently locked us out of the storage room, when we had already informed him that we were about to clear it out. They said just go unlock the room and the alarm will sound for a little bit. Great security right there. The staff here is unfriendly, unprofessional and unhelpful. We had to go find the truck ourselves! The truck they gave us WAS. NOT. CLEAN. But neither were the other ones that day. We found all kinds of debris, and even a used mask left inside the truck. The driver side windshield wiper is broken and scratching the window. The passenger front headlight is obviously loose and is almost like a strobe while driving. As we are half way through the move, driving through Texas, the oil gauge starts to drop and the truck wouldn’t shift into gears correctly without making a popping sound. It was also at this time the brake felt a little wobbly too. Why call for a reservation when they aren’t going to inspect the vehicle for a long distance drive?!? They were told over the phone where the vehicle was heading. The least they could’ve done was make sure it was operational. This location is the absolute worst and no one should ever store their belongings here or rent any vehicles from them.

MICHAEL J.  |  Overall Experience 
Rating:
5.0

Great place, great people working there.

timothy f.  |  Overall Experience 
Rating:
5.0

Everything was great.

Jeffrey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danika O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray H.  |  First Impressions 
Rating:
5.0

We got a storage space the next day of inquiry. Everything was explained clearly. Facility is clean and organized.

Patricia K.  |  First Impressions 
Rating:
4.0

Could use Trash containers in the aisleways of the facility. Had to bring a handful of trash down 3 floors and to the office for proper disposal, why? Facility was clean and it's nice that it is all indoors.

Dennis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler B.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and willing to help

JEFF M.  |  Overall Experience 
Rating:
5.0

Kristara helped me fix a billing problem that was causing me grief, I am appreciative of her and her team!

AUBERY R.  |  Overall Experience 
Rating:
1.0

Great Price on a Storage space. But after I was randomly told I could no longer park my service truck at there facility. I was told that commercial vehicles could not be there. I still see commercial vehicles there as I drive by. I don’t understand why? Would have been nice if the MGR would have told me from the get go. Not recommended.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

I cannot say enough good things about this Uhaul location. Not only was their staff professional but have went above and beyond for me. The regional manager Sandra was understanding and helpful during a time of uncertainty for everyone. If I decide to use uhaul again it will strictly be because of her work ethic and treatment of customers.

Suzanne K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  First Impressions 
Rating:
5.0

Fue un placer, almacenar mis cosas personales con ustedes. Me senti muy protegida. La unidad estaba limpia, y muy facil el acceso a ella. Gracias por hacer mi mudanza fantastica. Francia G Cruz Rosario ❤

Francia C.  |  Overall Experience 
Rating:
5.0

U haul facility in Queen creek on Hunt highway was great and . They were very helpful with all my needs.

Joseph F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Laura P.  |  Overall Experience 
Rating:
5.0

Reviews on Google are pretty spot on. Strorage is GREAT! U-haul moving support (trucks, trailers, etc) infrastructure is dated and broken affecting customer service and hasn't evolved in many decades. Extremely happy with storage so far. Plan to review very positively if it continues at this level.

ROBERT H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley B.  |  Overall Experience 
Rating:
5.0

We needed a place to store a majority of our belongings during a remodel and move. We selected the UHaul location because it was climate controlled, affordable and easily accessible. After 10 months of storing our stuff we were ready to move out and the process couldn't have been any easier. All of our items were clean, the unit remained free of dirt, debris and bugs/rodents. Zero issues. The facility is very well kept and cleaned. Every time we visited the unit we saw cleaning crews taking care of things. I would highly recommend this facility for your storage needs.

Kristy W.  |  Overall Experience 
Rating:
5.0

The staff were superb and the facility is first class. The only draw back is trying to reach the location directly by phone. There does not appear to be an option for leaving a message at that location as the majority of the calls go directly to the U Haul call center. Other than that a great facility..

dave b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge F.  |  Overall Experience 
Rating:
5.0

Robinson was awesome with a great attitude and very accommodating

Michael R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff. I will use U-Haul again! Thank you!!

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M.  |  First Impressions 
Rating:
5.0

Made my move quick and easy. Friendly helpful staff and great location.

Leandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary E G.  |  First Impressions 
Rating:
2.0

Agent needs more training. Didn’t quite know what storage spaces were available via screen. I made reservations months ago and was told that ‘your space is guaranteed’. When I checked with actual location they said ‘sorry-no ‘35 ft spaces are available’. I explained what I was told about my reservations but they just said can’t help you’. I had to go to a 40ft space for more money as it was all that was available. Why didn’t I have a space reserved???

Lance T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

I was favorably shocked that was able to select, rent, pay for and moved into without anything except my phone and credit card numbers. It was fantastic.

Rex M.  |  Online Move In 
Rating:
5.0

Everyone was polite and professional. My experience at this facility excellent. To all the staff working on 11/05/20 Thank you 🙏 so much for all your help.

Joe V.  |  First Impressions 
Rating:
5.0

The experience was easy and convenient

Gregory L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindy W.  |  Overall Experience 
Rating:
5.0

Only problem was single elevator for large building

Jennifer R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Odette C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating . Very friendly and helpful. Place was clean and I feel very comfortable leaving my belongings there.

Michael F.  |  First Impressions 
Rating:
5.0

Staff very helpful and friendly glad we found this facility would highly recommend to others

Lindy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leslie C.  |  First Impressions 
Rating:
5.0

Cadan was very helpful and friendly. He was very patient and knowledgable

Robert E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

We had never rented at a multi-floor storage unit. The loading dock, elevators, and the moving carts were a life-saver! Great experience! Would definitely recommend! Remember to swipe in and out, follow the policies, and you'll have a great experience too!

Steve R.  |  First Impressions 
Rating:
5.0

Very nice facility, well maintained and clean.

william B.  |  First Impressions 
Rating:
5.0

Exceptional staff & facility!

Felice C.  |  Overall Experience 
Rating:
1.0

The employees don't always wear masks. The policy of not pro rating the cost of insurance or the length of the rental is a license to steal.

Steven B.  |  Overall Experience 
Rating:
5.0

great facility and service

timothy f.  |  First Impressions 
Rating:
5.0

Overall very impressed with the staff, facilities and moving/storage experience.

Bill M.  |  First Impressions 
Rating:
5.0

We have used your facilities for years in different towns and states. We have always been satisfied. Thanks

Fred S.  |  First Impressions 
Rating:
5.0

Excellent customer service and the facilities are impressive, clean and roomy.

Linda S.  |  First Impressions 
Rating:
5.0

GREAT COMPANY!

MARILYN L.  |  First Impressions 
Rating:
5.0

My only concern is the automatic lights did not come on at the unloading dock right away as it got dark. It made it difficult to see while moving in. Just need to adjust the timer. Also, there wasn't a trash can near the unloading dock to throw away trash as you clean the truck to turn in. But the employees were very helpful and friendly and we really appreciated the use of the dollies. The facility is so clean and smells great. =)

Rosanne A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank H.  |  Overall Experience 
Rating:
5.0

Truck used a lot of oil. Truck had head light issues.

Donald R.  |  First Impressions 
Rating:
5.0

Robinson assisted me and he was one of the best customer service experiences I’ve ever received. The facility was in a great location and one of the nicest places I’ve been too and we’ve used UHaul for years.

Lisa K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chyrl S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vance H.  |  First Impressions 
Rating:
3.0

assigned unit given with reservation was double locked and in use, had to get uhaul rep to look at and change to different unit causing an extra 3p minute delay to move in

Carlton H.  |  Online Move In 
Rating:
4.0

First customer rep was not that knowledgeable but the supervisor ended up helping him through. He also kept referring to how tired he was which may have contributed to his lack of efficiency. That's why my rating is barely above average.

Nelson S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
5.0

Great service

Lisa N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben S.  |  First Impressions 
Rating:
5.0

Everyone was extremely friendly and helpful.

Shalee D.  |  First Impressions 
Rating:
5.0

Robinson offered genuine service and made sure our needs were met!

Phil W.  |  First Impressions 
Rating:
5.0

Great customer service!

STACY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas L.  |  First Impressions