U-Haul Moving & Storage at San Tan Mountains

Rating:

5.0

Nothing to add , everything was great.

Rating:

5.0

Great service and friendly staff

Rating:

4.0

Clean windows on trucks,have more than 2 pickups on the lot to rent

Rating:

5.0

They made that part of our move very easy. Employees were very helpful. Overall,a good experience

Rating:

5.0

I have issue that I was contacted by uhaul personnel and told to drop off my trailer rental 30 minutes away instead of the contracted location 5 minutes away. Your organization needs to follow your contractual agreements.

Rating:

5.0

There is nothing I can say about improvement.

Rating:

3.0

The self check out was nice but overall expensive for a 2 hour rental. Especially with the miles added on.

Rating:

5.0

Great service- fast and easy.

Rating:

5.0

Everything was great.

Rating:

5.0

We got a storage space the next day of inquiry. Everything was explained clearly. Facility is clean and organized.

Rating:

4.0

Could use Trash containers in the aisleways of the facility. Had to bring a handful of trash down 3 floors and to the office for proper disposal, why? Facility was clean and it's nice that it is all indoors.

Rating:

4.0

Truck windows were filthy Head light were very Dim Mac suitable free night driving

Rating:

5.0

Excellent customer service-fast in and out! Updated/newer trucks.

Rating:

5.0

Everyone was very friendly and willing to help

Rating:

5.0

Everything went great.

Rating:

5.0

Kristara helped me fix a billing problem that was causing me grief, I am appreciative of her and her team!

Rating:

5.0

The setup at this location was amazing! It looked like some just swept the parking lot. No litter anywhere. Also, I loved the way-finding arrows on the pavement to direct me to the drop off point. The drop-off spot was covered from rain and/or hot sun. The U-Haul tech unhooked the trailer and I did not even have to get out of the vehicle. This location should be the model for all the others!

Rating:

1.0

Great Price on a Storage space. But after I was randomly told I could no longer park my service truck at there facility. I was told that commercial vehicles could not be there. I still see commercial vehicles there as I drive by. I don’t understand why? Would have been nice if the MGR would have told me from the get go. Not recommended.

Rating:

5.0

I cannot say enough good things about this Uhaul location. Not only was their staff professional but have went above and beyond for me. The regional manager Sandra was understanding and helpful during a time of uncertainty for everyone. If I decide to use uhaul again it will strictly be because of her work ethic and treatment of customers.

Rating:

5.0

Was charged twice for a trailer

Rating:

5.0

Good job UHaul!!!!

Rating:

5.0

Continue to provide excellent and friendly service. Thank you!

Rating:

5.0

Great customer service. Good location which included the storage units.

Rating:

2.0

you called me at the last minute. when i was on my way to to mess location...and told me the truck is in queen creek 30 miles further. and you were giving me a $50 dollar refund. that was 7 days ago and still havent seen it

Rating:

4.0

Ensure the customers that contracts can be combined and that all U-Haul Boxes can be stored at same location in order to save on storage fees. In my case, I have asked that all 3 U-Haul Boxes are stored at the Naco-Perrin warehouse in San Antonio, TX until I find a new house.

Rating:

5.0

Fue un placer, almacenar mis cosas personales con ustedes. Me senti muy protegida. La unidad estaba limpia, y muy facil el acceso a ella. Gracias por hacer mi mudanza fantastica. Francia G Cruz Rosario ❤

Rating:

4.0

The fuel situation needs to be addressed. The gage picture on the paperwork that shows how many gallons are needed to get to 3/4 of a full tank is WAY off. The gas gage in the truck showed a little over 1/4 and it was suggested that I add 23 gallons to bring the gage to 3/4. I did so and the gas gage now showed FULL! I added WAY too much fuel and I got the truck with LESS than 3/4 of a tank. Also the agent tries too hard to get customers to purchase the extra insurance by scaring them half to death. Not a good image. Other than that, it was a good experience.

Rating:

5.0

The two men did such an amazing job!! They took great care of our items during the move. Very friendly and they worked no stop for 6 hours. Again amazing movers!! We highly recommend !!!

Rating:

5.0

My total experience with U Haul in renting 6 u boxes and two 10x10 lockers has been outstanding. Unformed experience in renting the vehicle on 12/19 was less so. The associate who rented me the vehicle indicate a fuel gage that registered 5/8 full which I confirmed when I drove away. My total rental time was about 90 minutes and 13 miles round trip. When I turned the vehicle in I was inform the vehicle was 7/8 full when I rented it. I attempted to discuss this with the turn in associate that a 13 mile round trip would not result in that much gas consumption. I said, do the math. She said she didn't have to do the math because the computer did. Consequently I filled the vehicle to 7/8+ full for fuel I did not consume. Not very satisfying.

Rating:

5.0

Customer doesn't always know how many U-Boxes are needed. When additional U-Boxes are ordered adds to expenses. Then customer needs to ensure boxes all get delivered to same location or warehouse for storage to prevent more expenses.

Rating:

5.0

U haul facility in Queen creek on Hunt highway was great and . They were very helpful with all my needs.

Rating:

5.0

Reviews on Google are pretty spot on. Strorage is GREAT! U-haul moving support (trucks, trailers, etc) infrastructure is dated and broken affecting customer service and hasn't evolved in many decades. Extremely happy with storage so far. Plan to review very positively if it continues at this level.

Rating:

5.0

We needed a place to store a majority of our belongings during a remodel and move. We selected the UHaul location because it was climate controlled, affordable and easily accessible. After 10 months of storing our stuff we were ready to move out and the process couldn't have been any easier. All of our items were clean, the unit remained free of dirt, debris and bugs/rodents. Zero issues. The facility is very well kept and cleaned. Every time we visited the unit we saw cleaning crews taking care of things. I would highly recommend this facility for your storage needs.

Rating:

5.0

The staff were superb and the facility is first class. The only draw back is trying to reach the location directly by phone. There does not appear to be an option for leaving a message at that location as the majority of the calls go directly to the U Haul call center. Other than that a great facility..

Rating:

5.0

Robinson was awesome with a great attitude and very accommodating

Rating:

5.0

Very helpful and courteous staff. I will use U-Haul again! Thank you!!

Rating:

5.0

The U-Haul we were shown was very clean on the inside. The U-Haul we got was full of food wrappers behind the seats and we had to vaccum the inside and wipe the dashboard and clean the cup holders. They were filthy and sticky and the windshield was very dirty. We felt it hadn't been cleaned properly. The staff we dealt with on the day we reserved the truck and the day we picked it up were very friendly.

Rating:

5.0

The call center was very helpful.

Rating:

1.0

Picked up truck loaded and head out down the road .Turned on the radio nothing. pluged GPS into 12 volt plug nothing.. tried to find fuse box but nothing in truck to tell where to look. Spent 4 days and 1600 miles with no radio or GPS.,

Rating:

5.0

They went above and beyond to help out my family and I. Thank you

Rating:

5.0

Excellent customer service on pick up and return I have rented and service many Uhaul trucks and trailers and never felt more welcome then at this location... Great job

Rating:

5.0

Made my move quick and easy. Friendly helpful staff and great location.

Rating:

5.0

Very fast return and the gentleman was extremely friendly. Definitely would recommend this facility.

Rating:

2.0

Agent needs more training. Didn’t quite know what storage spaces were available via screen. I made reservations months ago and was told that ‘your space is guaranteed’. When I checked with actual location they said ‘sorry-no ‘35 ft spaces are available’. I explained what I was told about my reservations but they just said can’t help you’. I had to go to a 40ft space for more money as it was all that was available. Why didn’t I have a space reserved???

Rating:

5.0

Not a thing. Service was quick, friendly, and well done. Another satisfying experience with UHaul. Thank you.

Rating:

4.0

You ask how this location was, but not how my overall experience was?...Because that was terrible. I booked a truck to pick up overnight. I drive 2 hours in the night to get the truck, I arrive at a Chandler, Az location where it was booked and it says my pickup had expired. I call corporate customer service and get told exactly this... You were half an hour late to pick up so we gave your truck to someone else who will pick it up tomorrow. I ask where in the fine print it says I must pick up AT the specified time. She tells me its not in the fine print and this happens often. She then tells me call regional customer service in the morning. So I call first thing in the morning. This rep tells me the same thing...yeah nowhere in your contract does it say you must pickup AT the pickup time...sorry. Oh and there are no other trucks available... THIS IS WRONG! You completely screwed me uhaul. I end up having to change all my plans, cancel my moves, drive back up to Prescott, rearrange child care, rearrange storage unit move in days...it was a nightmare all because YOU Uhaul screwed me...and this came from the very mouths of TWO of your customer service reps. Neither of which did anything but give me the petty $50 reimbursement... $50 bucks doesn't replace the time, money and gas I spent fixing YOUR error....I end up getting a truck the next week at the San Tan location. Thank goodness for you Uhual that this stud of an employee Caden works there. I was prepared to curse the name of Uhaul until I died to every living soul I came across (and Im not being dramatic, I was pissed off). BUT, Caden made everything right. He was very helpful, agreed what happened was wrong, ALSO agreed that things like this are common with the company and he wants to make them better. He eliminated MORE petty charges that came up in my account. CADEN SAVED THIS TRANSACTION....He was excellent and needs to be paid a lot more than he does, and be in charge of a lot more than he is. What your customer service reps failed to do, he corrected as best he could. Uhaul, you need to give Caden a raise because instead of me cursing your name to everyone I know, I now explain how Uhaul screwed me BUT they had this GREAT employee who actually made it right and I would actually use Uhaul again, with great caution though.

Rating:

1.0

When reservations are booked, the details on those reservations should hold true at time of pick up, and if not, the customer should not have to pay money to accommodate the companies shortcomings

Rating:

5.0

the staff was very helpful

Rating:

5.0

Nothing

Rating:

5.0

Everyone there was so friendly and helpful. I recommend this location to anyone needing a uhaul vehicle or storage!

Rating:

4.0

Squealing brakes, rough ride and engine light came on.

Rating:

3.0

I had to drive 20 plus miles to do the pick up, that was supposed to be a few miles. UHAUL screwed up big time

Rating:

5.0

The People working there are great always go there for my needs !!

Rating:

5.0

I was favorably shocked that was able to select, rent, pay for and moved into without anything except my phone and credit card numbers. It was fantastic.

Rating:

5.0

Couldn't be more pleased with the equipment and staff.

Rating:

5.0

Everyone was polite and professional. My experience at this facility excellent. To all the staff working on 11/05/20 Thank you 🙏 so much for all your help.

Rating:

5.0

Trailer was dirty inside

Rating:

5.0

The experience was easy and convenient

Rating:

5.0

It was all only Great!

Rating:

5.0

Only problem was single elevator for large building

Rating:

5.0

Very helpful and accommodating . Very friendly and helpful. Place was clean and I feel very comfortable leaving my belongings there.

Rating:

5.0

Staff very helpful and friendly glad we found this facility would highly recommend to others

Rating:

5.0

Cadan was very helpful and friendly. He was very patient and knowledgable

Rating:

5.0

We had never rented at a multi-floor storage unit. The loading dock, elevators, and the moving carts were a life-saver! Great experience! Would definitely recommend! Remember to swipe in and out, follow the policies, and you'll have a great experience too!

Rating:

5.0

Very nice facility, well maintained and clean.

Rating:

5.0

Exceptional staff & facility!

Rating:

1.0

The employees don't always wear masks. The policy of not pro rating the cost of insurance or the length of the rental is a license to steal.

Rating:

5.0

great facility and service

Rating:

5.0

Overall very impressed with the staff, facilities and moving/storage experience.

Rating:

5.0

We have used your facilities for years in different towns and states. We have always been satisfied. Thanks

Rating:

5.0

Excellent customer service and the facilities are impressive, clean and roomy.

Rating:

5.0

GREAT COMPANY!

Rating:

5.0

My only concern is the automatic lights did not come on at the unloading dock right away as it got dark. It made it difficult to see while moving in. Just need to adjust the timer. Also, there wasn't a trash can near the unloading dock to throw away trash as you clean the truck to turn in. But the employees were very helpful and friendly and we really appreciated the use of the dollies. The facility is so clean and smells great. =)

Rating:

5.0

Truck used a lot of oil. Truck had head light issues.

Rating:

5.0

Robinson assisted me and he was one of the best customer service experiences I’ve ever received. The facility was in a great location and one of the nicest places I’ve been too and we’ve used UHaul for years.

Rating:

3.0

assigned unit given with reservation was double locked and in use, had to get uhaul rep to look at and change to different unit causing an extra 3p minute delay to move in

Rating:

4.0

First customer rep was not that knowledgeable but the supervisor ended up helping him through. He also kept referring to how tired he was which may have contributed to his lack of efficiency. That's why my rating is barely above average.

Rating:

5.0

Great service

Rating:

5.0

Everyone was extremely friendly and helpful.

Rating:

5.0

Robinson offered genuine service and made sure our needs were met!

Rating:

5.0

Great customer service!

Rating:

5.0

More counters open. Seemed to have a lot of employees but only two front counter people and on a Saturday could use more.

Rating:

5.0

Sandra is and was great!!! She went above and beyond!! Day I was there I was exhausted and overwhelmed with my moving experience! She was empathetic while being professional. The day I was there the internet was down and very busy . I highly recommend her for salary increase!!

Rating:

3.0

I went to park my trailer and a large John deer was parked in my spot and the spot next to me and no one knew who’s it was. Luckily there was a single spot left for me to park.

Rating:

3.0

Mask are mpt being enforced or worn by emplyees......

Rating:

5.0

I love the convenience of the location, knowledgeable, friendly staff and the availability of units.

Rating:

5.0

Very helpful and easy. Thanks

Rating:

4.0

The only issue I had was on billing. We only used half the month and when I asked the associate about a refund for the unused days she said we didn’t owe any money. I asked again and she again said I didn’t owe anything. It was a fellow customer who told me they did not pro rate unused days. Other than that it was a pleasant experience.

Rating:

5.0

I'm glad I chose this particular U-Haul location because everyone was very courteous and professional.

Rating:

5.0

Great Staff (Landon) and a great Manager (Sandy). Very meticulous and clean with proper precautions during this time of COVID in Arizona. Nice team and very conscientious.

Rating:

5.0

Very good. The only thing is when you call them on their direct line it is forwarded a Customer Service representative, who has no idea of the operation of that particular U-Haul Center. Respectfully, Richard MacTavish (928) 446-1714 rmactavish@cox.net

Rating:

5.0

Nice. Facility with easy access. Staff were competent and friendly

Rating:

5.0

Difinaly I will recommend U-Haul

Rating:

5.0

I wanted to thank your general manager Sandra Gutierrez for being so polite when I met her for my storage needs. Tell you the truth, it was her personality that made me pick your storage service. Thanks again. Tim

Rating:

3.0

Did contactless contract Followed directions To access unit No paper maps on walls to help direct you Arrived At unit which was supposed to be unlocked and still has green zip tie on it Tried emergency box for assistance no answer Called local number got call center who can’t connect you can only send a message no idea when that will be read Sent other person with me to the office to get a person Defeats contactless Contract and entry

Rating:

1.0

We have had multiple issues with the billing system and administering it. The first couple months they couldn’t figure out how to setup autopay and assessed late fees and then when my card was compromised they simply charged a late fee and moved on. Bad business. The Trailer next to my RV was plugged into my power and blew the GFI taking my rig down and killing the batteries. They’re still learning how to be professional. I’m out, not interested

Rating:

5.0

The elevator on the west side of the building needs to be maintenanced. it leaves a 2 inch step to go over coming out on the main floor. Was tough to get heavy carts of stuff over it. Otherwise great facility and most of all great staff. We were always treated well.

Rating:

5.0

The best costumer service, the gal was so super awesome! Thank you 😊

Rating:

5.0

Beautiful location, the RV storage is large and functional.

Rating:

5.0

The staff was kind and helpful. Your facility is clean and well stocked. You made our move incredibly easy!

Rating:

4.0

My only complaint would be that I was in the hospital for 4 weeks and my husband was trying to juggle work, caring for our Great Dane, coming to visit me (I almost died) and move into our new home. So it took him 2 or 3 days, I don't remember, into our next month before he could get everything out of storage and we were charged for the whole month. This was not normal circumstances and when he called to explain he wasn't given any consideration. After paying $303 a month since May it didn't make us feel like a very valuable customer.

Rating:

5.0

Staff was very helpful and understanding

Rating:

5.0

Everything went as planned with my reservation. Great job.

Rating:

5.0

This is an amazing facility and the staff is awesome.

Rating:

5.0

Very professional and knowledgeable.

Rating:

5.0

Very courteous and efficient service.

Rating:

4.0

Great seamless experience and friendly staff

Rating:

5.0

Great facility, helpful staff and the best part, lots of carts!

Rating:

5.0

Computer did not let us access previously made booking but employees made sure we still got everything we needed.

Rating:

5.0

I was so nervous about storing my stuff but your facility and staff made it so easy and wonderful. Excellent experience.

Rating:

5.0

The facility was very clean. The staff very pleasant and smiling. The manager helped me and answered all my questions. She even helped me with my boxes and explained everything to me. Amazing place!

Rating:

5.0

Every time I come in this store the staff is professional, friendly and helpful!

Rating:

5.0

Great place to storage your belongings. Place is secure and staff is very helpful and friendly.

Rating:

5.0

It was a good experience people were very nice and friendly

Rating:

5.0

Move in date was actually January 13, 2020. Thank you for being so accommodating. I think it is the beginning of a good relationship! 😊

Rating:

5.0

Very friendly and informative staff, explained everything in great detail leaving me with no questions.

Rating:

5.0

Sandra Gutierrez was outstanding in helping me. Her experience..knowledge..and customer service is exceptional.!! Thank You ...

Rating:

5.0

Staff was professional and courteous

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Made my moving experience much easier. Great staff was always helpful and courteous.

Rating:

5.0

Very friendly and knew her product. Cam

Rating:

5.0

Very nice people also very clean facility.

Rating:

5.0

I have used U-Haul for 3 moves cross country. I would recommend keeping a list of people and prices for movers to hire for loading/unloading within their companies communities. Excellent service!

Rating:

5.0

Very good experience, appreciate their service.

Rating:

5.0

The staff was all great. I was unsure about having a second floor unit, but the onsite dollies and freight elevator made it pain free...was the easiest part of the whole move actually. Thanks!

Rating:

5.0

Amazing customer service and great facilities.

Rating:

5.0

The manager was excellent. The facility is clean bright and extremely well maintained. a 1st class facility with 1st class staff!

Rating:

5.0

Customer service was excellent!

Rating:

5.0

A very good experience. the check in staff were excellent. Friendly and explained everything extremely well. Your facility is 1st class. It is clean ,bright and very well run.

Rating:

5.0

The move in process was smooth and simple.

Rating:

5.0

My move in experience was fantastic thanks to Julian and especially Sandra. She deserves a raise, a pat on the back and an atta girl. She was phenomenally kind, caring, helpful and professional.

Rating:

5.0

Great experience

Rating:

5.0

U-Haul has an amazing storage facility and our move in was an easy process. Employees were easy to understand and extremely helpful, unit is climate controlled, and clean. Awesome experience

Rating:

5.0

The ONLY negative I have about your facility is concerning the "orange" disinfectant being used. It takes my breathe away to the point I feel an asthmatic attack coming especially when in elevator.

Rating:

5.0

Everyone was really nice and answered our questions. We are very happy to be storing our belongings at U Haul. .I will be spreading the word. .

Rating:

5.0

Staff was great getting my uhaul van and getting me into a unit. The facility is soooooooo clean!!! Thanks!!!!

Rating:

5.0

No problems at all. On time very professional employees.

Rating:

5.0

Friendly U-Haul representative. Clean and new facility. Climate controlled working well and needed due to Az temperatures. Several carts for use in good working order.

Rating:

4.0

The rep was very friendly and helpful.

Rating:

5.0

Our whole experience with U-haul was pleasant.

Rating:

4.0

Moved from Washington and UHaul was very accommodating! Always helpful

Rating:

5.0

Agents were very good and helpful.

Rating:

5.0

A beautiful new store in our area. Jennifer was very helpful with our transaction. Would recommend U-Haul.

Rating:

5.0

Thank you for helping ease my fears in have to store by belongings. I staff went above and beyond to make sure my things were safe.

Rating:

5.0

San Tan location are very helpful.

Rating:

5.0

Very nice location and the staff was friendly and informative.

Rating:

5.0

Excellent staff and very convenient facility

Rating:

5.0

Beautiful facility!! Super convenient docks and carts and elevator. Just amazing!

Rating:

5.0

Great people working at this location

Rating:

5.0

It took us 2 sheds and 3 hrs the ladies brought us out water and we so appreciated that!

Rating:

5.0

Sandra is an awesome employee!! Loved working w her every time!

Rating:

5.0

Great service took care of all our problems we had.

Rating:

5.0

Great, just wish it was a little bigger.👍

Rating:

5.0

The check in team were efficient and professional.

Rating:

5.0

Everyone was very helpful and kind.

Rating:

5.0

Clean and safe area, staff was always friendly and helpful.

Rating:

5.0

very professional and helpful staff!

Rating:

5.0

Everyone was very service oriented, and accommodating. Kind and stress free experience! Thank you so much. 😊

Rating:

5.0

Very easy in little time, thank you.

Rating:

5.0

All around a great experience

Rating:

5.0

Great people working here, very friendly and willing to help. The move in process was very smooth.

Rating:

5.0

Great customer service with me when I was there. Tell the team to keep up the great work.

Rating:

5.0

I have spoke with them on the phone 2 times, and both times that were extremely helpful, and understanding. They made this an easy thing, in a very difficult time in my life.

Rating:

5.0

Interactions with the staff members were excellent. Polite and always friendly and helpful. I always felt that my things were well cared for. Thank you very much.

Rating:

4.0

Above average service from manager and cleaning staff.

Rating:

5.0

I am not sure is this is for the truck we returned or for the storage unit we rented. Both are excellent. We have no complaints and appreciate all the UHaul employees who so very helpful and friendly.

Rating:

5.0

Great customer service, friendly and welcoming. New facility

Rating:

5.0

GREAT staff, quick service. Facility was spotless, very well maintained. Everyone very helpful.

Rating:

5.0

Employees were informational regarding procedures and was very helpful was a pleasant experience not like other places that I had visited

Rating:

5.0

Everyone was so friendly, helpful and kind! We and our movers were even offered drinks! That was above and beyond!!! I have used U-Haul storage for years but Queen Creek just elevated the standard!

Rating:

5.0

Sandy was super helpful in making sure I had the right sized storage and truck for my move. Great customer service! I would recommend and use Uhaul again.

Rating:

5.0

Jennifer was so professional, friendly, and fast that we actually enjoyed the entire experience.

Rating:

5.0

Excellent customer service..Storage was very clean...

Rating:

5.0

Just what I was looking for..Climate controlled unit with easy access.. and not to mention new, clean and extremely helpful friendly service...

Rating:

5.0

A fine group of people

Rating:

5.0

I had the pleasure of being assisted by Sabrina G. She is the general manager of the Queen Creak facility. Very attentive and provided excellent customer service. Your company needs more people like h

Rating:

5.0

Great place, great crew.

Rating:

5.0

Jennifer was very helpful! Friendly and clean atmosphere. When I signed up for autopay, I received my first month for free! Yeah!