Customer Reviews for U-Haul Moving & Storage at Shorter Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Shorter Ave

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Jack F. on

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Need more than one person at the desk at 9 o’clock in the morning on a Saturday. I was pre-booked and pre-paid, but had to wait behind four other people. I was still asked to provide drivers license even though I had submitted pictures ahead of time.

Josh J. on

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The wait time is extremely long. Several times when I had went in, I stood at the cashier waiting on an attendant for as long as 15 minutes, without seeing anyone because they were in the back. They knew I was there however due to cameras and a door bell that sounded when someone opened the door. Secondly, the owner doesn’t have a very good sense of urgency or customer services skills. I was forced to purchase a uhaul brand hitch after he said that mine wasn’t low enough after he measured it according to where the hitch touched his leg. I explained that I had new shocks on the vehicle that hadn’t properly settled yet and I have towed many trailers with this ball. He then replied well you won’t be towing this trailer today, unless you get a new ball. Backstory- I had just been laid off from my job the day before and really didn’t have an extra $30 to spend but I did so anyway. Thing is, I have rented from this location since 2002 and never have they been this slow or this unfriendly and forced you to buy, under threat of not renting you the equipment, extra stuff. I am severely disappointed and frustrated with this location and will warn everyone I know to beware of this location.

Andrew G. on

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There was only one employee working when I was returning my equipment.

nancy l. on

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Angela M. on

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Tim A. on

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Tameika D. on

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I did not get a discount for the inconvenience of having mechanical issues with the truck. Had to pay someone else for their truck when I had the Uhaul

Michael A. on

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Eduardo P. on

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Cambiar de personal

Nicole A. on

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Rodney B. on

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This location could use more employees. The two that were there were scrambling to try and serve the 5 customers who all showed up at the same time to return vehicles.

Timothy B. on

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She did a great job of making it a smooth move.

John T. on

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Tabitha C. on

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Ronald M. on

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Since we picked it up after hours, we used our smart phone to get the truck key and get approved. Once I figured out how to enable location services on my browser, it was very easy. Returning was a snap since there was someone there waiting for us. This was our first time renting a truck, and I would highly recommend this U-Haul location.

Victoria B. on

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Colleen D. on

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Andrew B. on

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Gene I. on

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Elizabeth A. on

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they were very flexible to work with my daughter, a disfunctionable, Bi-polar, ADHD, person who kept the truck two extra days. I had to extend the contract daily. $5/gallon is a little high for the gas charge when it costs half that much at the pump. I guess that she was out of money.

Stanley R. on

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Baxter R. on

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Frank M. on

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A quote is a quote period. An estimate is subject to change. Not so with the west Rome u haul, they changed their QUOTE almost 60 dollars.

Jody B. on

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Raymond C. on

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Angela M. on

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Matthew D. on

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Good customer service. Very easy to work with.

Matthew C. on

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Joseph G. on

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I got there at 8am to pick up since i made my reservation online already but the door was locked and the store was closed even though their business hours say they open at 7am. I had to call the manager who wasn’t able to get there until for another half an hour. This caused my whole day to be pushed back an hour. The manager was apologetic of course and I do appreciate that but it still was frustrating.

Christopher F. on

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Kim is an asset to your company. I came in on Monday but the point of sale servers were down and she was unable to complete the contract. I waited as long as I could. I came in the next day and she apologized a million times and said the servers were down about 4 hours. She rented the equipment to me at a discounted rate because I was so patient the day before and never got upset. Overall it was a pleasant experience that most people would have gotten irate about and never returned. Thank you Kim.

Wendy D. on

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Speed up the check out process. Check in was great!

Wilburn H. on

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national call service booked my pickup location in summerville ga, 25 miles from Rome, where I live. There was never a discussion about another location than Rome, ga where I have lived and rented uhauls for 50 years. When i double checked with allen in Rome day before pickup, he arranged to get 6x12 trailer moved to Rome. Good Job!

VIRGINIA W. on

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Aaron did a great job! Thank you!

Tevis Arandon W. on

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Good job

Carol J. on

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I received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.

Vincent K. on

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Great people to work with from Florida to Georgia. Went far beyond our expansions in helping us with our move . Will use them again when we need. Thanks again U- Haul