Customer Reviews for U-Haul Moving & Storage at Shorter Ave

1092 reviews

2447 Shorter Ave   Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

(706) 232-9778

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 232-9778

2447 Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I purchased moving materials, specifically, a mattress cover for use in hauling a queen size box springs. The location was out of stock for queen size so I bought kind my size. The king size was more expensive...

CARL S. 
Rating:
1.0

The older guy was very rude to us and we will never rent a storage unit from y'all again

Heather W. 
Rating:
2.0

I initiated self-check-in, but the staff wouldn't let me get the suggested vehicle. They wanted me to take a certain vehicle and had me come inside, which removed any benefit of self-check-in. The person had to keep telling your software that I couldn't find a vehicle until it came up with the truck she wanted me to use. The trucks shouldn't be in the system if the location doesn't want them rented.

Brian A. 
Rating:
3.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Everything was great no problems whatsoever

Michael R. 
Rating:
5.0

Service manager was real helpful

RONNIE K. 
Rating:
1.0

I had no complaints with the lady associate that assisted me the day i picked up the uhaul. I believe her name was kym. Im not sure. My phone conversation with Aaron a few days later is where my experience was terrible. I called to inquire about 2 different issues. I wanted to know why my card had been charged $189 when my rental agreement said the amount was $164. I also was asking what credits should i be looking out for for the mileage. He became very hateful and his answer to my first question about why i was charged the different amount, he said that was something i would have to ask my bank because they are the ones that charged me that not Uhaul. Im not an idiot. My bank isnt going to take an amount out for uhaul that isn't what was requested. I asked to speak with a manager. He said I am the manager. He said he is the manager. I said i wanted to speak to whoever was over him. He gave me the 800 number and hung up on me after i said of course thats where i call.

Amanda H. 
Rating:
4.0

I was tried to explained to them that I was seeking find other available storage for two days successful you d available storage at Woodstock, GA and I was much work hard to removed all stuff things inside storage for 5 hours and then drive and arrive at Rome, GA Sunday tonight. That was why! They did charged me $377 or They will sue me for due $377.00 that wasn't fault that owner of The Storage Hood did begun started kick out of storage too early without gave me for stay park all Night.

JAMES R. 
Rating:
2.0

Always a line. Never enough people working to help. Only one person working at all times to help.

KAYCEE B. 
Rating:
3.0

Customer did not leave a comment.

Deirdre W. 
Rating:
5.0

Aaron was extremely helpful and quite a fun character

BARBARA B. 
Rating:
5.0

Employees were very nice and most helpful. The lady I secured the trailer from was fun to work with and understood my needs and was knowledgeable in her job. She jumped right in to make every thing easy for me. The fellow that helped me return the trailer was spot on with the return. Thanks to to them my trip went just as planned! Thank You.

Steve R. 
Rating:
5.0

The guys at this location were the best! Very accommodating in our last minute time of need. When we make our next move we are definitely going to use this location.

ELISABYTH I. 
Rating:
5.0

Need $100.00 refund for despoit

JAMES R. 
Rating:
5.0

Nothing. Both Aaron and Harrison are excellent!

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Tin Tsun L. 
Rating:
3.0

Customer did not leave a comment.

Janeen S. 
Rating:
5.0

Customer did not leave a comment.

SHAKIRAH E. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Brittany D. 
Rating:
3.0

Customer did not leave a comment.

Freddie M. 
Rating:
5.0

N/A

LAMONT M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
1.0

Customer did not leave a comment.

Shaun T. 
Rating:
5.0

Aaron and his team always do a great job!

CHARLES H. 
Rating:
5.0

The customer service was amazing!!!!!!

Alvin F. 
Rating:
5.0

I think y'all are doing good. I can't complain about anything

Kathy C. 
Rating:
5.0

After having trouble picking up a truck using the app for another location that did not leave a key this location went above and beyond to help me get a truck. Customer service was excellent as was the customer service over the phone. Thank you!

AMY W. 
Rating:
5.0

Customer did not leave a comment.

HALL R. 
Rating:
5.0

Great service

Jerry B. 
Rating:
5.0

It was a good experience the person was there buy himself and there was several other people there very professional and information

Wesley C. 
Rating:
5.0

Customer did not leave a comment.

LEONARD W. 
Rating:
5.0

Don't charge an extension on the lease agreement that's $35 and some change when a customer brings it back on time. I paid the $40 for the rental charge then I got charged an additional $35 and some change about an rental lease extension but I had the trailer back on time.

Lesa D. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

Blankets and hand trucks are placed in truck even tho you do not request them with seals. If seals are broken you pay extra. They are in the way of loading and unloading truck.

Jessie H. 
Rating:
1.0

Need a new work at location cause the man there has poor customer service

Lanetta P. 
Rating:
5.0

Customer did not leave a comment.

Jeffery R. 
Rating:
3.0

truck/van leaked excessively in rain storm. very expensive mattress was soaked. rental disclaimer wasnt enough. minor leak expected, major leak was not. should be some compensation for efforts spent to dry mattress out.

Johnnie D. 
Rating:
5.0

The employee who waited on me was very helpful and friendly.

Tina W. 
Rating:
5.0

Customer did not leave a comment.

Bill E. 
Rating:
5.0

Customer did not leave a comment.

Shellie S. 
Rating:
5.0

Nothing great place

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Aaron was very patient with our needs and changes that we had to make. The equipment worked well, was clean, and we did not worry about whether we would make it to our destination and back.

Noreen S. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
4.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Soooo look, everything is ok. The store etc. I was a mechanic so I naturally asked about tire inflation. I was told 65psi nominal, ok then great, recently checked also, super! Arrived home.. hot tires low.... corrected...LOW! highest was 42 lowest was low 20s. Yes I inflated to actual nominal...55psi, MAX pressure is 65psi just saying, your average Joe renter isn't gonna check squat. Thought you might like to know.

James H. 
Rating:
3.0

very busy the truck wasnt, ready ice on windows sun shield still in truck window, in a back palring lot between other trucks maybe because it was busy with only 1 worker.

Lance D. 
Rating:
5.0

No improvement needed. The employee that was there was so helpful and explained any questions that I had to ensure I was completely satisfied. Awesome job

Chanelle J. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Picking up and returning truck went very smoothly and the staff were very courteous. Thanks

Tamela B. 
Rating:
3.0

Comment above.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
4.0

Customer did not leave a comment.

Whitney R. 
Rating:
5.0

Quick service and the truck was clean, had plenty of fuel

Gary D. 
Rating:
5.0

Customer did not leave a comment.

morris C. 
Rating:
5.0

Nothing

Maria H. 
Rating:
2.0

Trucks headlights pointed at the road 15 feet in front of the truck, truck shook along on the road, no light it the box, no dome light when opening the door. The person at the desk had quite the attitude

David S. 
Rating:
5.0

Customer did not leave a comment.

Anna C. 
Rating:
5.0

Great service, very clean also. Will be returning.

Sarah S. 
Rating:
5.0

Very nice people. Easily returned my trailer. approx in and out time 10 min. This is how it should be. Thanks.

SERGIO O. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Aaron and the whole team was great to work with. Very professional.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

janice H. 
Rating:
4.0

Everything was perfect. thank you.

Demetrius L. 
Rating:
4.0

The wait when I turned the unit back in was slow. They want you to stay in vehicle and nobody bothers to come out. Went to front desk then they decided to come out.

Gregory G. 
Rating:
5.0

This is a good Business. Will use again.

William A. 
Rating:
5.0

Will rent again for sure!

Wendy H. 
Rating:
3.0

The owner of Uhaul was excellent! Very helpful and courteous when I rented the uhaul. Now when I returned it... it was a different story. The lady was rude and did not care at all about customer service. I did not use my allotted 60 miles... so after she told me I would be charged $18 for gas, I told her I didn't use 60 miles “that's not my problem, should have driven it more”

Heath H. 
Rating:
4.0

Make the check in a little faster.

John A. 
Rating:
5.0

Fast, clean, great customer service

Mimi M. 
Rating:
5.0

Customer did not leave a comment.

virginia H. 
Rating:
5.0

Customer did not leave a comment.

Dianne H. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
2.0

Very long wait. Initially only one person on staff and he was slow. When a second arrived progress was only marginally better. Second person was not as knowledgeable related to the software. My receiver hitch insert has two ball sizes. The trailer was connected using the smaller ball. A short drive to meet a friend and it was jerking around badly on smooth pavement and felt like it was about to come off. Returned and had trailer connected to the larger ball. Towed MUCH better.

James P. 
Rating:
5.0

Need more employees early in the morning on weekends

John T. 
Rating:
5.0

Kym was awesome!! Love her!

Mark K. 
Rating:
5.0

Very friendly staff and all details and questions answered!

Jason L. 
Rating:
5.0

Different rates for how long you use the equipment.

William L. 
Rating:
5.0

Customer did not leave a comment.

patrick C. 
Rating:
5.0

I dealt with the owner of this location and had a great experience from start to finish. The young man that checked the vehicle back in was friendly, professional and fast. Great experience all the way around!

Gregory S. 
Rating:
2.0

Obnoxious experience. Had to provide the name and number for someone else (anyone else actually - doesnt matter) for verification of “who knows what”, to protect against people who don't return vehicles. Does UHaul really think that criminals aren't way ahead of you on this game? You don't think they're prepared to provide a second party who is in on whatever scam you're so fearful of that you're willing to place 100% of your customers in a position of distrust? Additionally, I was told if I were pulled over without paperwork, vehicle would be considered stolen, as well. To top it off, was then told I could not park my car in their lot, I had to park in the lot next door, which requires any customer to get back out on the road, park ones car in a smaller lot owned by other businesses, Position ones car awkwardly to get into the spaces, and step across a curb-boundary to get back to the UHaul property . I'm sure this works out fantastic for the elderly, pregnant or disabled and even more so in inclement weather. I was dressed well, reasonably kempt and same for my car. At least we can conclude that the attendant treats everyone with an equal amount of disdain. Doesn't appear to be any prejudice here where this is concerned. If there is some legitimate reason as to why UHaul policies are so obnoxiously different from every other rental option in the Rome area, they'd be well advised around coaching their attendants to deliver information around such policies in a more professional and customer - centric manner

Robert P. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

I had and overall positive experience. The only negative would be the attitude of the employee. It seemed like she didn't want to be there. There was one Part of the billing section that asked if I waned to donate to a charity. I was not given the opportunity as she just told me to type no in that section. The experience with the equipment was positive. I would rent again.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
4.0

Have the equipment in better running condition.

Rebecca S. 
Rating:
5.0

This is a busy location. To keep things following faster you should have more workers at this location.. It's always a long wait time when you only have 1 worker for such a busy location.. please staff this office to better serve your customer. Customers was leaving because you didn't have someone to help them because the 1 worker was busy working hard helping others! Thank you

Felica W. 
Rating:
3.0

Check their trucks before renting

Donlin H. 
Rating:
5.0

Reverse light out on truck. I mentioned it when we picked it up, wasn't an issue but you might want to put in a work order. Also, the person that we dropped off the truck with, was so nice. Was raining and she didn't even wait for me to get out of the truck to start helping.

NATISHA O. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
2.0

I wanted a truck from different location. The location was a small mom-and-pop. I could not get a hold of anybody at the location. I called 1-800 number for a rental for the day. They set me up with the shorter avenue location in Rome Georgia, I was told that I had to have the truck back by 3 p.m. . I explained that I wasn't even wanting to rent the truck till 11 and needed it for the day. I was charged $60 extra for an extra day within a day including insurance I want my $60 back

Steven W. 
Rating:
5.0

I Have nothing to add I love going in there to deal with the lady that works there she is so sweet and nice and always services her customer with a smile and make me laugh

Miguel L. 
Rating:
4.0

Service from owner was awesome. Gave great information about the truck when I called in after picking up the vehicle. Very well pleased, would recommend this location and would use again. Thank you

Nancy H. 
Rating:
5.0

The unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Thank you!

Rosanna L.  |  Overall Experience 
Rating:
5.0

Thankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.

Rosanna L.  |  First Impressions 
Rating:
4.0

Aaron did a great job! Thank you!

VIRGINIA W.  |  Overall Experience 
Rating:
5.0

Good job

Tevis Arandon W.  |  Overall Experience 
Rating:
5.0

I received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.

Carol J.  |  Overall Experience 
Rating:
4.0

Great people to work with from Florida to Georgia. Went far beyond our expansions in helping us with our move . Will use them again when we need. Thanks again U- Haul

Vincent K.  |  Overall Experience 
No reviews have been submitted for this location.

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