There was only one representative at the counter. This one individual had to complete new contract rentals, check in returning vehicles, sell merchandise as well as answer incoming calls. There were five customers in line and also several returned vehicles lined up outside. To much to expect one person to handle effectively. Kudos to the customer service representative for being polite and multitasking the best he could. Unfortunately, he needed help because customers were frustrated.William R.
Customer Reviews for U-Haul Moving & Storage at Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic experience!!!KELLY S.
Customer did not leave a comment.Kelly B.
too crowdedJIMMY F.
Mr. Aaron entertained us with quips while preparing the rental documents. All the personnel were so kind and polite. A perfect â€œSouthernâ€ experience.KEMBERLY K.
great service, friendly peopleAMANDA B.
Customer did not leave a comment.JASON M.
Customer did not leave a comment.STEVEN L.
Nothing- you guys went above and beyond for me and I am so grateful!Jenna G.
Customer did not leave a comment.Jeffery N.
Gentlemen at checkin and checkout were both very helpful.Neal J.
Customer did not leave a comment.FRANKLIN L.
Customer did not leave a comment.JOHN W.
I'd be alot happier if my deposit would load back onto my card. I have 5 cent to my name & uhaul told me I'd get my deposit back immediately but it has yet to hit my account so I'm a lil pissedANGELA M.
Customer did not leave a comment.BARBARA B.
Need to ensure the AC system is regularly serviced.STEPHEN W.
The young gentleman that helped me was super nice and courteous. Things were busy when I arrived but he hustled to make sure myself and other customers didn't have to wait long. You could tell he was genuine and happy to be at work. I wish all of my interactions with vendors could be like the experience I had at Uhaul in Rome.Clayton F.
Customer did not leave a comment.David B.
More employees are needed at this location.STEPHEN W.
Customer did not leave a comment.BRANDY B.
Harrison was the company representative that helped me and I wanted you to know that he did an outstanding job. He went above and beyond and he should be promoted to a trainer. The world be a better place if all of us modeled our behavior and work ethic after his example.Michael S.
Great experience the last few times, hasn't always been the case here. Keep up the good work!Bobby G.
Very helpful staff.Thomas S.
Customer did not leave a comment.Richard S.
I purchased moving materials, specifically, a mattress cover for use in hauling a queen size box springs. The location was out of stock for queen size so I bought kind my size. The king size was more expensive...CARL S.
The older guy was very rude to us and we will never rent a storage unit from y'all againHeather W.
I initiated self-check-in, but the staff wouldn't let me get the suggested vehicle. They wanted me to take a certain vehicle and had me come inside, which removed any benefit of self-check-in. The person had to keep telling your software that I couldn't find a vehicle until it came up with the truck she wanted me to use. The trucks shouldn't be in the system if the location doesn't want them rented.Brian A.
Customer did not leave a comment.Heather D.
Everything was great no problems whatsoeverMichael R.
Service manager was real helpfulRONNIE K.
I had no complaints with the lady associate that assisted me the day i picked up the uhaul. I believe her name was kym. Im not sure. My phone conversation with Aaron a few days later is where my experience was terrible. I called to inquire about 2 different issues. I wanted to know why my card had been charged $189 when my rental agreement said the amount was $164. I also was asking what credits should i be looking out for for the mileage. He became very hateful and his answer to my first question about why i was charged the different amount, he said that was something i would have to ask my bank because they are the ones that charged me that not Uhaul. Im not an idiot. My bank isnt going to take an amount out for uhaul that isn't what was requested. I asked to speak with a manager. He said I am the manager. He said he is the manager. I said i wanted to speak to whoever was over him. He gave me the 800 number and hung up on me after i said of course thats where i call.Amanda H.
I was tried to explained to them that I was seeking find other available storage for two days successful you d available storage at Woodstock, GA and I was much work hard to removed all stuff things inside storage for 5 hours and then drive and arrive at Rome, GA Sunday tonight. That was why! They did charged me $377 or They will sue me for due $377.00 that wasn't fault that owner of The Storage Hood did begun started kick out of storage too early without gave me for stay park all Night.JAMES R.
Always a line. Never enough people working to help. Only one person working at all times to help.KAYCEE B.
Customer did not leave a comment.Deirdre W.
Aaron was extremely helpful and quite a fun characterBARBARA B.
Employees were very nice and most helpful. The lady I secured the trailer from was fun to work with and understood my needs and was knowledgeable in her job. She jumped right in to make every thing easy for me. The fellow that helped me return the trailer was spot on with the return. Thanks to to them my trip went just as planned! Thank You.Steve R.
The guys at this location were the best! Very accommodating in our last minute time of need. When we make our next move we are definitely going to use this location.ELISABYTH I.
Need $100.00 refund for despoitJAMES R.
Nothing. Both Aaron and Harrison are excellent!Charles H.
Customer did not leave a comment.Tin Tsun L.
Customer did not leave a comment.Janeen S.
Customer did not leave a comment.SHAKIRAH E.
Customer did not leave a comment.James R.
Customer did not leave a comment.Brittany D.
Customer did not leave a comment.Freddie M.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.Shaun T.
Aaron and his team always do a great job!CHARLES H.
The customer service was amazing!!!!!!Alvin F.
I think y'all are doing good. I can't complain about anythingKathy C.
After having trouble picking up a truck using the app for another location that did not leave a key this location went above and beyond to help me get a truck. Customer service was excellent as was the customer service over the phone. Thank you!AMY W.
Customer did not leave a comment.HALL R.
Great serviceJerry B.
It was a good experience the person was there buy himself and there was several other people there very professional and informationWesley C.
Customer did not leave a comment.LEONARD W.
Don't charge an extension on the lease agreement that's $35 and some change when a customer brings it back on time. I paid the $40 for the rental charge then I got charged an additional $35 and some change about an rental lease extension but I had the trailer back on time.Lesa D.
Customer did not leave a comment.William O.
Customer did not leave a comment.Paul T.
Blankets and hand trucks are placed in truck even tho you do not request them with seals. If seals are broken you pay extra. They are in the way of loading and unloading truck.Jessie H.
Need a new work at location cause the man there has poor customer serviceLanetta P.
Customer did not leave a comment.Jeffery R.
truck/van leaked excessively in rain storm. very expensive mattress was soaked. rental disclaimer wasnt enough. minor leak expected, major leak was not. should be some compensation for efforts spent to dry mattress out.Johnnie D.
The employee who waited on me was very helpful and friendly.Tina W.
Customer did not leave a comment.Bill E.
Customer did not leave a comment.Shellie S.
Nothing great placeKimberly S.
Customer did not leave a comment.James C.
Customer did not leave a comment.William C.
Aaron was very patient with our needs and changes that we had to make. The equipment worked well, was clean, and we did not worry about whether we would make it to our destination and back.Noreen S.
Customer did not leave a comment.Ray L.
Customer did not leave a comment.Tony M.
Customer did not leave a comment.Mark C.
Soooo look, everything is ok. The store etc. I was a mechanic so I naturally asked about tire inflation. I was told 65psi nominal, ok then great, recently checked also, super! Arrived home.. hot tires low.... corrected...LOW! highest was 42 lowest was low 20s. Yes I inflated to actual nominal...55psi, MAX pressure is 65psi just saying, your average Joe renter isn't gonna check squat. Thought you might like to know.James H.
very busy the truck wasnt, ready ice on windows sun shield still in truck window, in a back palring lot between other trucks maybe because it was busy with only 1 worker.Lance D.
No improvement needed. The employee that was there was so helpful and explained any questions that I had to ensure I was completely satisfied. Awesome jobChanelle J.
Customer did not leave a comment.Michael R.
Picking up and returning truck went very smoothly and the staff were very courteous. ThanksTamela B.
Comment above.Angela M.
Customer did not leave a comment.charles P.
Customer did not leave a comment.Whitney R.
Quick service and the truck was clean, had plenty of fuelGary D.
Customer did not leave a comment.morris C.
Trucks headlights pointed at the road 15 feet in front of the truck, truck shook along on the road, no light it the box, no dome light when opening the door. The person at the desk had quite the attitudeDavid S.
Customer did not leave a comment.Anna C.
Great service, very clean also. Will be returning.Sarah S.
Very nice people. Easily returned my trailer. approx in and out time 10 min. This is how it should be. Thanks.SERGIO O.
Customer did not leave a comment.Michael R.
Aaron and the whole team was great to work with. Very professional.Charles H.
Customer did not leave a comment.janice H.
Everything was perfect. thank you.Demetrius L.
The wait when I turned the unit back in was slow. They want you to stay in vehicle and nobody bothers to come out. Went to front desk then they decided to come out.Gregory G.
This is a good Business. Will use again.William A.
Will rent again for sure!Wendy H.
The owner of Uhaul was excellent! Very helpful and courteous when I rented the uhaul. Now when I returned it... it was a different story. The lady was rude and did not care at all about customer service. I did not use my allotted 60 miles... so after she told me I would be charged $18 for gas, I told her I didn't use 60 miles â€œthat's not my problem, should have driven it moreâ€Heath H.
Make the check in a little faster.John A.
Fast, clean, great customer serviceMimi M.
The unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Thank you!Rosanna L. | Overall Experience
Thankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.Rosanna L. | First Impressions
Aaron did a great job! Thank you!VIRGINIA W. | Overall Experience
Good jobTevis Arandon W. | Overall Experience
I received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.Carol J. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!