Customer Reviews for U-Haul Moving & Storage at Shorter Ave

1,316 reviews

2447 Shorter Ave   Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

(706) 232-9778

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 232-9778

2447 Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep doing what you're all doing!

James P. 
Rating:
5.0

Customer did not leave a comment.

Corey W. 
Rating:
4.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

The air conditioning did not work well at all, it wouldn't come through the vents. We were also charged a cleaning fee (noticed on the receipt) but was never informed by the person checking us out.

Lindsay N. 
Rating:
5.0

Yes, I was very impressed with the owner. She as calm and courteous while under the pressure of a busy morning.

MARILYN G. 
Rating:
5.0

Customer did not leave a comment.

SCOTTIE T. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
3.0

Have uhaul on time & more than one person working lady was very rude time of uhaul pick up doors was locked she was angry because i was curious was they open other than service of the uhaul was excellent got this uhaul to help a homeless family out again thanks.

Ciera C. 
Rating:
2.0

Kym, the owner, was mean and rude from the moment I arrived to pick up the van. The van was dirty on the exterior and interior and didn't match the photos on the check in. Using an app or website for checkin and out is NOT customer service friendly. At night, upon returning the vehicle, the location barcode was not posted where the online instructions said it would be so I was wandering around a dark parking lot around construction debris looking for a tiny barcode that was actually on the front door. Poor customer service.

Holly L. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Only thing that pissed me off was u haul changed my reservation location and I never got the message. The new location added several miles.. and dollars to my trip. But Kym at the Shorter Rd location in Rome Georgia did an exceptional job of service recovery. Many many kudos to her.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
2.0

Our reservation was for 2pm. We was 45 mins late and lady gave our truck away and then charged us more for another truck the same size as reservation. To say I was highly disappointed is a understatement, especially since we have rented from there so many times. From now on we will use pensive.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

They told me I could return it after hours with no problem. When I went to pick it up I got there 10 minutes before my rental time and waited for 20 minutes for someone to wait on me. I was then informed I had 45 minutes to return the truck or would be charged a late fee and possibly a penalty. I told them that I had reserved the truck for two hours and never advised of that. He also tried to sell me insurance and when I declined he said” well ok, good luck. Hope that works out for you.” Then when he told me hat if the truck wasn't returned in 45 minutes that I had to check it in online. He said “ maybe one of your kids who is more internet savvy than you can help you.” Then when I returned the truck 8 minutes after closing I tried to check it in online but your website wouldn't locate me. So I had to get up and drive across town to be there at 7am to return the key. I will NEVER EVER rent from this place again. Poor customer service. Ridiculous rules. I have rented UHAULS multiple times in the last few months bc I lost everything in an apartment fire but this place is the worst business I have ever seen

JOANNA U. 
Rating:
5.0

Customer did not leave a comment.

hawl B. 
Rating:
5.0

Uhaul customer service is soo bad. Really disappointed because of the Calhoun location. I reserved a 26' truck on 23rd April 2022 at Gordon County storage. I went there to pick up my truck but they didn't give me the key even after 1 hour of wait. They were not there even in the working hour. Rome city people were good but the people at Gordon county storage at Calhoun were not responsible for the business.

Nikunjkumar P. 
Rating:
3.0

Customer did not leave a comment.

kennith H. 
Rating:
5.0

I really can't tell you anything everything is always top notch there very professional in what they do

Mike M. 
Rating:
5.0

Customer did not leave a comment.

John W B. 
Rating:
4.0

The manager was great and very helpful. The young man who worked for her was rude, argumentative and refused to listen to or read our contract agreement from where we rented it.

nancy S. 
Rating:
5.0

Customer did not leave a comment.

Phil K. 
Rating:
2.0

Lady that works there is a total B!! John is amazing. But she ruins it all. Total attitude. She gives my drivers so much trouble.

BROSHA H. 
Rating:
4.0

Customer did not leave a comment.

Darthy S. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
4.0

Great experience and great customer service. It looked like someone spilled a drink in the cab. Steering wheel sticky, etc.

Robert S. 
Rating:
4.0

Staff was short handed which required a longer wait time than expected. Otherwise all went as expected.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Kim was great! She took good care of us and was very pleasant to work with!

Rick M. 
Rating:
5.0

The Representative I had does a great job The Rental and Return we're Smooth ,He was clear in his instructions , very respectful. Knows the business.

David M. 
Rating:
5.0

Excelent

MAYNOR L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Keyera M. 
Rating:
5.0

All was great, Thanks

james W. 
Rating:
5.0

Customer did not leave a comment.

Shemika C. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Customer did not leave a comment.

walt H. 
Rating:
4.0

Hold down straps for front wheels of the car on the car transport were worn thru half of the belt .

JACK B. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
2.0

A lot of hidden fees, it's really expensive. Thought I was going to save money using a uhaul but no.

Ariana F. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
4.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

got phone call from "central number" the morning it was due to be returned (called at 7:45 in the morning!) asking if I was returning the trailer on time. The trailer was NOT overdue, nor any problems, (I asked) Frankly, I was almost offended by the "tone" of the call. Never had this happen before. FYI

MILLARD A. 
Rating:
1.0

What was suppose to be a deposit turned into they charged me for it 100 dollar deposit they took will never use them again don't believe what's advertised!!!!

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Well I have a moving company so I usually Uhaul is metro Atlanta but I will never use the Rome location Aaron but roadside assistance which I didn't agree to and I returned the truck on time he didn't tell me about the truck check in return..he never mentioned it $25 total unnecessary charges..

MICHEAL M. 
Rating:
3.0

My account was over charged . Will be speaking to someone about this soon, have never had this happen.

DANA A. 
Rating:
4.0

Customer did not leave a comment.

Shawn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIBEL D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Extremely great service

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Nothing

Montreal K. 
Rating:
5.0

I thought it was a little high price for a pick up truck for 24 hours

stephen W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Not easy to exit going into a turning lane on a 4 lane ~David T~

David T. 
Rating:
4.0

Nothing, everything was perfect

deidra H. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

There was a hold put on my card and he said it would be taken away immediately I thought it might take 24 but I'm looking at day three now and the money hasn't been put back

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
1.0

Don't tell your customer you granted them extra time if you are just going to turn around and charge an after hour Charge. There's video of me sweeping out the back of the truck at the UHaul facility. Got charged a Cleaning fee too. Really needed that after helping my mom move after a Domestic Relationship Eviction.

James G. 
Rating:
5.0

The gentleman who received the truck was extremely nice, courteous and helpful. Excellent experience!

Chad H. 
Rating:
1.0

It took us a hour and a half to pick up a uhaul, we did the online pickup because the location was closed, and the customer service lady told us the number of a car that wasn't even on the lot. After that we load our stuff up and haul it to storage and when we get there all of our boxes and mattresses were soaked on the bottom because the uhaul had a leak and it was raining. Then when we dropped the uhaul back off the man was EXTREMELY rude. Horrible experience all together.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA T. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

I ordered and paid for 2 dozen packing Pads. None were available at the time of pick up. The location should have made arrangements to have those available.

Andrew K. 
Rating:
2.0

Customer did not leave a comment.

sufi H. 
Rating:
5.0

Customer did not leave a comment.

MALLORY G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY F. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
3.0

I was supposed to of gotten a refund o 30.00...but because i didnt do it on the app when i brought back the truck...no one told me...i got 10 instead.so yes i was upset..

TONIA A. 
Rating:
4.0

Customer did not leave a comment.

JANEL S. 
Rating:
5.0

Customer did not leave a comment.

TINA D. 
Rating:
5.0

Aaron the manager was awesome!! He completely saved my life. I initially reserved a truck at another location but there was a mistake on their end and ended up nit giving me truck. After some time calling around to find a truck Aaron was my savior!! He was extremely nice and professional I cant explain how much I appreciate all he did for us

GENESIS C. 
Rating:
5.0

From my experience I would say nothing

Steven K. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
2.0

Again I dont Know who was responsible but when I reserved The truck the price was $88 with 30 miles plus $14 for the insurance. When the money is taken out all of a sudden the price of the rental goes up to $128.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Customer did not leave a comment.

TERRISTA W. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Nothing because y'all is doing a good job.

PATRICIA D. 
Rating:
2.0

I pulled up to the "Equipment Return" lane. I was pulling a car hauler with a Ford F-350 Crew Cab Long Bed pickup truck. I was shown an area and was told to turn the truck and hauler around. The area was smaller than the turn radius of my truck. I said I couldn't . "Harrison" then said "You'll have to make a bunch of Y turns. I replied that I wasn't going to do that. He then raised his voice saying something along the lines of "Hey bro, why are you giving me a hard time on Thanksgiving?" This ridiculous statement coupled with a ridiculous instruction (to jackknife a car hauler with Y turns) made for a surreal encounter, "Bro."

GLEN S. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

WOW Harrison Alexander did a great job. From checking the truck out to checking it back in. He was very friendly and good to work with. We will come back to this store for our future rental needs. "Great Job Harrison"

RICHARD C. 
Rating:
3.0

Rental rate is too high.Truck was a gas hog. My address shown on bill is incorrect.

Larry B. 
Rating:
5.0

very nice experience

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

None at this time

CHARLOTTE A. 
Rating:
5.0

Customer did not leave a comment.

LACOSTA S. 
Rating:
5.0

They went out of their way to get my hitch installed and even went out of their way giving me a courtesy ride home and when the hitch was installed they even picked me up and carried me back to the dealer. Then they showed me how to remount the fascia that covers the hitch when I am not towing.

Jim W. 
Rating:
5.0

Nothing everyone was great

Deona P. 
Rating:
5.0

I received great service from the Shorter Avenue location in Rome.

Gina N. 
Rating:
4.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Great experience—- very knowledgeable and professional service staff!! I’ll be using UHaul again soon. I really love the one month free storage on one way trailer drop-offs.

Barbara H.  |  First Impressions 
Rating:
1.0

A staff member was very rude . Feel that he was overwhelmed couldn’t handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.

Conrie F.  |  Overall Experience 
Rating:
5.0

The unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Thank you!

Rosanna L.  |  Overall Experience 
Rating:
5.0

Thankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.

Rosanna L.  |  First Impressions 
Rating:
4.0

Aaron did a great job! Thank you!

VIRGINIA W.  |  Overall Experience 
Rating:
5.0

Good job

Tevis Arandon W.  |  Overall Experience 
Rating:
5.0

I received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.

Carol J.  |  Overall Experience 
Rating:
4.0

Great people to work with from Florida to Georgia. Went far beyond our expansions in helping us with our move . Will use them again when we need. Thanks again U- Haul

Vincent K.  |  Overall Experience 
No reviews have been submitted for this location.

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