Customer Reviews for U-Haul Moving & Storage at Shorter Ave

1,419 reviews

2447 Shorter Ave   Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

(706) 232-9778

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(706) 232-9778

2447 Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

You can read the comments when your customer returns a rental using the mobile app. Then you can acknowledge that you read the comment when you call me afterwards wanting more money. My rental was handled inadequately. I am very unhappy with the message I received from the rental location

Tina S. 
Rating:
1.0

The Uhaul agent was probably the rudest I've ever experienced. If I rent again & she's on duty, I'll rent elsewhere.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Same as above. The ladies answered all my questions in a very professional manner. Very polite and helpful.

Justine B. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
4.0

Customer did not leave a comment.

Camden R. 
Rating:
5.0

Short staffed. But friendly and helpful.

Grant H. 
Rating:
5.0

Make the ramp longer it's too steep and unsafe !!!!

anthony K. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
3.0

My pick up location was changed without my knowing. Never got the contract and they had my drop off location in a completely different city.

Teresa S. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Friendliest, nicest people work here..have used them more than once, would definitely use again

Geof S. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

bill B. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Clean, friendly, and welcoming.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

Radly O. 
Rating:
4.0

Technician was most helpful. I only needed the trailer for a short period and she was quick on getting me equipped and on my way. I will definitely rent from there again.

Leonard W. 
Rating:
3.0

Please do not accept trucks from other U haul establishment without making very sure if it is in good working order, broken parts fixed and all dirt and mud is off of the truck. I have already complained to two if your representatives about the fear for my safety driving the v e hills with so much play in the steering and the difficulties that I had with the uhaul website in returning th e truck after hours. I was fearful for my safety in that location while repeatedly trying to get the website to accept the picture of the odometer and gas gauge, which was very clear of my phone. After contacting Rep. Morgan on the 24/7 line and trying several times to no avail, we decided since the plastic glass was broken, over the meter and already noted with a circle sticker with an X on it; dust had gotten in and obscured the transfer of the picture. Morgan was very helpful in calming down my fear and frustration. She also made several notes. I went by the location again on the following day to make sure everything was noted about my attempts and difficulties, so that I would not be charged the extra $20. My husband was out of town when I rented that truck and returned it. We feel that U haul should credit our visa card for a portion of the fees charged because of the unsafe mechanical problems with the steering. I pracically had to pray all the way to Clevand ,TN and back to Rome, GA. I was so thankful to get your truck back safely and I felt so blessed to make it back safe and alive. Sincerely, L.C.

LUCY C. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
4.0

Picked up on time, item clean and worked. Office staff was efficient and professional. Overall well run location and team.

BLANFORD J. 
Rating:
5.0

At first glance, the vehicle looked clean and well maintained, but that was until we found the used syringe underneath the driver's seat when my husband dropped his heartburn meds.

Ava A. 
Rating:
5.0

The agent was especially concerned with my needs and provided the exact piece of equipment I needed for my job. Both were courteous and friendly.

Thomas J. 
Rating:
3.0

Brakes were bad it shook everytime i braked.

Ledona B. 
Rating:
2.0

Learn to speak without cussing. Listen to what the customer is saying and then respond. You may be having a bad day, doesn't mean you need to treat others with disrespect.

Theodore D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Parking area is cluttered and confined. Not easy to park trailer and get turned around.

Robert H. 
Rating:
5.0

all good

Billy T. 
Rating:
4.0

The hitch installation was ok but the wiring installation wa not good When the trailer was hooked up the running lights and brake lights didn't work I had to hire someone to come and fix it costing me an additional $200 and I had paid the usual location in Rome $194 for the wiring

Karen T. 
Rating:
5.0

Customer did not leave a comment.

Eronica S. 
Rating:
2.0

Kim, the “general manager”, was visibly very frustrated when I came in at 9:15 am, and acted like she didn't want to do her job. She questioned me about what I had ordered online, and ended up causing me to cancel a few of the items I had requested formerly. I felt like she was annoyed by having to put just a tow dolly, appliance dolly, and 2 packs of furniture pads on the truck for me. I even walked over and helped her, and afterwards she just walked off without saying a word, so I assumed I was good and left. She's very rude. When I brought the truck back, Jennifer was the total opposite, and was very nice. Hopefully, Jennifer is working the next time I need to rent a uhaul.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

All was good

Anthoney J. 
Rating:
3.0

Speed of computer system. Very slow check in. Very fast hookup and easy.

Mark W. 
Rating:
3.0

Price is too high for a converted box bed, and it's not climate controlled

Kathleen B.  |  Overall Experience 
Rating:
5.0

Very easy drop off.

David C. 
Rating:
5.0

Customer did not leave a comment.

Orlando N. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Super friendly and helpful staff. Was a great experience. Much better than the last time I used this location several years ago. Keep up the great work!

Jacob F. 
Rating:
3.0

EQUIPMENT GOOD PROCESS ON RENTAL AND RETURN BAD

Rickey M. 
Rating:
1.0

Our original pickup location was “updated” via an email notification to another location in Rome, Ga on Broad Street. When we arrived at the Broad St. location at 9 AM, the front door was padlocked and no one was there, nor would they answer their phone. After waiting 30 minutes, no one ever showed up to open. In the meantime we had called our original Shorter Avenue pickup location to see if they had a truck. He said they didn't have one for one way, which was frustrating since we had had our reservation there for at least 2 weeks. We finally got through to the North Atlanta operations center. When she checked the original Shorter Avenue location it showed a 15 foot truck available. When she called them, they said they had said it was unavailable because it needed to be cleaned. Keep in mind we had driven from NC to get it. We had to get our moving help (arranged through Uhaul) to wait on the side of the road while we were trying to get all this resolved. The person we dealt with at the Shorter location was rude and defensive. The van was not very clean as we found a pack of cigarettes and lighter on the floor. Based on this experience, we do not plan to use Uhaul again.

Anthony H. 
Rating:
5.0

I like the fact that they had everything I needed for the move. You only have to make one stop. I was very satisfied.

Wayne J. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

pam M. 
Rating:
5.0

Fantastic service, fast and knowledgeable. Check in/return was a breeze.

Douglas R. 
Rating:
4.0

Customer did not leave a comment.

Rochae P. 
Rating:
5.0

Kim is INCREDIBLE!! So knowledgeable and friendly! I've never had such a great experience from U-Haul.

Chase J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

I love the new store layout. I came in to rent a truck but didn't have a major credit card, just the usual uhaul deposit. Good thing because the truck wouldn't have been big enough. Kym was excellent! Got me set up with a small moving truck and had me out the door. She remembered me when I came back in and dealt with the line steadily but efficiently. She was the highlight of my day, actually. I always rent uhaul because they're more flexible and cheaper than the big box stores.

Dena L. 
Rating:
5.0

Everything was excellent. The representative was awesome

Tiara S. 
Rating:
3.0

My experience was good I would use this again.

Minyuan W. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

joycej D. 
Rating:
5.0

The guy that helped me at the Rome store was great... Very helpful and professional.

Joseph K. 
Rating:
5.0

I apologize, I am horrible with names but the agent there was EXTREMELY HELPFUL, AND SHE REALLY HELPED ME WITH HER KIND WORDS AND EMPATHY. SHE DESERVES A RAISE AND A VACATION

Nicole F. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Very pleased with the manager

ROBERT B. 
Rating:
3.0

It needs to have a direct number to be able to call, I tried calling multiple times and never got a person, so this sent me to the 1800 line which made me wait over 2 hours. It was a simple question that needed to be answered by the person who gave me the truck.

SUMMER J. 
Rating:
5.0

Customer did not leave a comment.

Tonya D. 
Rating:
1.0

Way to expensive per mile. Way to hard to get in and out of location. Website not up to date. Reserved larger truck, when we arrived it wasn't available. Lady was not friendly at all when picking up. Was not told about the Dolly and blanket in the truck already. Took up space that I needed! What happened to unlimited mileage? Was not told that until later. Lady did not go over the truck and contract at all. Very unhappy with this experience. Will not recommend them.

John A. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Great staff. Happy to help

Don N. 
Rating:
3.0

Customer did not leave a comment.

Undra H. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

She was very nice and needs a rise...she helped me very well

John C. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Kioto P. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Super accommodating and helpful staff, quick and easy procesa

AMY W. 
Rating:
5.0

Customer did not leave a comment.

PEGGY D. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Y'all did great. John was a huge help and if I ever have to rent again I will be sure to go to y'all.

Jake E. 
Rating:
1.0

Hire a new manager for the Shorter Avenue location in Rome, Georgia. I had a pickup scheduled for 5:00 p.m. on 7/4/2022. They were open until 5:00 p.m. that day even though it was a holiday. When I arrived at 4:52 p.m. the door was locked. I knocked several times and attempted to call the location as well, without success. When I finally heard from someone it was at 5:15 p.m. and she stated she was at the location when I was. She said she didn't lock the door until 4:57. Which was still before closing time. She also stated that the website shouldn't have let me schedule a pickup at 5:00 p.m. There are multiple bad reviews about this specific manager at this location.

TYLER L. 
Rating:
4.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
4.0

I would recommend this location because of Kim, the general manager. I watched her deal with an irate customer and she was very professional and did not lose her temper. Kudos to Kim. John was also very courteous upon the return of a very tired vehicle that had mechanical problems.

James C. 
Rating:
5.0

I live in cedartown ga,it would be nice if uhaul Put some pick up trucks,at the rustic trends location in cedartown ga.so you don't have to use 50 miles just picking the truck up and taking it back

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Polite people and fast service.

Milton B. 
Rating:
5.0

This also was seamless transition. The young man took care of things very quick and was very polite. Excellent on both ends of transaction. THANK YOU U HAUL!

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Wesley D M. 
Rating:
5.0

Great people !!

Kendall A. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

SHEANNA R. 
Rating:
1.0

Upon picking up, I brought it to the Uhaul representatives attention that I needed the trailer for 8 hours. Which would have been around 7:30 PM. She said it would be fine. I returned the trailer around 7:45 PM that evening. I was charged additional fees for this. Uhaul gets worse every time I use you guys.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Nothing. They were very professional and friendly and extremely organized.

Barry W. 
Rating:
5.0

Excellent value

Brenda M. 
Rating:
5.0

Quick checkout with no hassle and accurate readings on mileage/fuel. Thanks!

Todd O. 
Rating:
3.0

the owner was short with us and a very unfriendly person to be the owner she went so fast with the paperwork like she had something to hide . well i won't be dealing with this uhaul agan or this owner agan she acted like she was predgiste but the other people were just as nice as they could be they were very helpful

roy R. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
1.0

The woman at the counter was rude and cursed at me and my wife for I know when you parking the van in the wrong spot and told us to leave and didn't bother checking the car back in while we were there and then charged us extra money on top because she was mad that we said something back to her when she was rude and cursed us

Chris B. 
Rating:
5.0

It was perfect! Kym went over and beyond to help us and make things okay!! She was fabulous!

Sara R. 
Rating:
2.0

Communication.

James B. 
Rating:
1.0

Paid in full in person. They left pending charges on my card that has my money held up still.

Keith C. 
Rating:
4.0

Customer did not leave a comment.

Shawn W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Great experience—- very knowledgeable and professional service staff!! I’ll be using UHaul again soon. I really love the one month free storage on one way trailer drop-offs.

Barbara H.  |  First Impressions 
Rating:
1.0

A staff member was very rude . Feel that he was overwhelmed couldn’t handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.

Conrie F.  |  Overall Experience 
Rating:
5.0

The unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Thank you!

Rosanna L.  |  Overall Experience 
Rating:
5.0

Thankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.

Rosanna L.  |  First Impressions 
Rating:
4.0

Aaron did a great job! Thank you!

VIRGINIA W.  |  Overall Experience 
Rating:
5.0

Good job

Tevis Arandon W.  |  Overall Experience 
Rating:
5.0

I received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.

Carol J.  |  Overall Experience 
Rating:
4.0

Great people to work with from Florida to Georgia. Went far beyond our expansions in helping us with our move . Will use them again when we need. Thanks again U- Haul

Vincent K.  |  Overall Experience 
No reviews have been submitted for this location.

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