Customer Reviews for U-Haul Moving & Storage at Shreveport Airport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Shreveport Airport

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Ericia F.
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Customer did not leave a comment.

Randy C.
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The best U-Haul location in the ArkLaTex. The Websters are great folks and always do excellent work. **DO NOT GO to Hollywood Rd location, night and day difference!

Felicia P.
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Everything went well. The person at the front desk was very friendly and my truck was waiting. The truck was very clean. This was important to me as we are dealing with the Covid19 crisis. Good job U-Haul!

Marlu May O.
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Customer did not leave a comment.

Calvin J.
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This location provided the best customer service I've experience with U Haul facilities.

Bruce H.
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Customer did not leave a comment.

EDDIE L.
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Same excellent quick service I received.

Calvin J.
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EVERYTHING WAS GREAT.

Anita M.
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Awesome service like in and out

Christian S. | Overall Experience |
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Customer did not leave a comment.

Gary R.
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Customer did not leave a comment.

LaQuitha E. | First Impressions |
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Mr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!

Randy C.
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Very nice people helped us

Kimberly K.
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Customer did not leave a comment.

Kimberly K.
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This location double charge me for a rental from 10/03/2020 2:15 pm - 10/03:2020 10:40 pm. Also increase the insurance coverage amount. I have video recording of the time I dropped off. I will not be during business with this location again and will also be reporting them to the BBB and informing all of my family and friends about my experience with this location. Mrs. Webster was nice, but overall the service and overcharging me is unacceptable.

Jamila J. | First Impressions |
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Customer did not leave a comment.

Tyresa J.
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Customer did not leave a comment.

Theresa W.
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Great friendly customer service. Overall desire to make sure my needs were met.

Yolanda S.
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Customer did not leave a comment.

Bonnie R.
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The U-Haul system was down when I went to pick up and I wasn't able to pick up until 2 hours later. Then I was charged an after hours drop off fee because I dropped the truck 30 minutes after closing.

Steven M.
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Customer did not leave a comment.

Lynnette K.
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Customer did not leave a comment.

Randal M.
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Customer did not leave a comment.

CODY M. | First Impressions |
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Great people at this facility !! Worked with us was very friendly and accommodating!!

Chelsea P.
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My customer service experience was horrible , they didn't have the truck i originally reserved online . When i get there i get inconvenienced again so they had to switch to a smaller truck and i had to drive to another location , and they didn't want to compensate me for not having the truck i asked for and for not having the truck i needed when i ordered it at the right location. Never using uhaul again !

Carlton R.
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Customer did not leave a comment.

Roger B.
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Customer did not leave a comment.

ANITA B. | Overall Experience |
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Customer did not leave a comment.

TERESA B.
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He gave excellent customer service he took the time to explain everything our recommended U-Haul company to anybody

JAMES C.
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I can't think of anything. Wonderful people to work with!!

Charlene C.
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Customer did not leave a comment.

Jalexis B.
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Customer did not leave a comment.

Clark J. | Overall Experience |
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Don and his wife are amazing, great service and clean facility

ERIC B.
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Customer did not leave a comment.

Kimberly J.
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Thank you

Norman M.
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Very nice and helpful couple running this location.

Ted L.
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Customer did not leave a comment.

REGINALD V.
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Service was friendly and professional. Equipment was clean and in good condition

Eileen C.
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Nothing - my exerience was basically perfect, thanks very much.

David V.
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Customer did not leave a comment.

Marcus G.
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Customer did not leave a comment.

AYANNA S.
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No improvements needed. The couple are nearing retirement and the facility and equipment met my needs for the day. I will try my best to follow wisdom the next time I come in contact with people such as themselves.

Ronald M.
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Customer did not leave a comment.

Eddie W.
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Very Professional

Timberley G.
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My moving uhaul truck door kept getting stuck couldn't pull it down so I would upgrade the truck but my overall experience was very great. Was very easy process for me

John C.
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Everything was perfect . It was quick, professional and easy .

VERGE B.
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keep doing what you doing great service

Johnny J.
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Up grade the card machine it freezing up but excellent and wonderful workers.

Enid T. | First Impressions |
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The staff was very courteous. He had great customer service skills.

malk D.
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Nothing, Customer Service is wonderful and very respectful no matter the age difference.

adam S.
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Good respectful people, very helpful and the van I had was very clean and ran great

Tatyana W. | Overall Experience |
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Customer did not leave a comment.

CHANTEZ A.
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Customer did not leave a comment.

michele w. | Overall Experience |
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Don Webster is such a sweetie. He and his staff always made sure I was OK. I'll miss y'all!

Warren W. | Overall Experience |
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I was treated like FAMILY. It was a great experience.

DESTINY O. | First Impressions |
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Staff Was Nice And Friendly!

KATHY T.
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Customer did not leave a comment.

Robert W.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

ronald S.
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difficult location to drop off 26'

PATRICIA O.
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Customer did not leave a comment.

GERALENE C.
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Customer did not leave a comment.

Mike P. | First Impressions |
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Verry frenly man. And helphful.

Rabah R.
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Customer did not leave a comment.

Ruben G.
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Very friendly and accommodating.

Andria J.
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I returned the truck on 5/26/20 at 6:15 pm. You charged me for another day stating it was returned 5/27 at 7 am. That is bull crap, I want my money refunded to me, I am calling my bank to dispute the charge and I will never be using U-Haul again. This whole process has been horrible from the day I called to make the reservation.

shawn F.
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Customer did not leave a comment.

Steven D.
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Customer did not leave a comment.

Keith K.
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Thanks

Diane D.
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Customer did not leave a comment.

Brenda C.
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Customer did not leave a comment.

Doni R.
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I reserved my uhaul on line at minden location. Called 3 hrs before pick up to confirm and was told they have no trucks. Had to make several calls to locate a truck. Suggest someone update online process so its accurate.

Travis S.
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Customer did not leave a comment.

Vicky M.
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Customer did not leave a comment.

Alexis-Chanel W.
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Customer did not leave a comment.

ANITA B. | First Impressions |
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I will be sending a of my friends and family to this store. The owners are very nice people. Plus, they are very helpful.

coleen T.
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Customer did not leave a comment.

ricky N.
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Customer did not leave a comment.

Emmanuel S.
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I received exceptional customer service!

Alma B.
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I was very disappointed with the fact that the truck wasn't full of gas. It seems this is a new policy with U-Haul as I've rented many times and always had to have the gas tank full when turned it in as the tank was full when I got it. This caused me a longer delay getting my move completed.

Rose K.
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Customer service was great. I went in to reserve a truck. I had to change dates. Which was great. Called the morning of to make sure truck was there, and it was returned key in box and was on my way.

Yolanda T.
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Customer did not leave a comment.

james r. | First Impressions |
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Customer did not leave a comment.

Quanjet G.
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Customer did not leave a comment.

Hazel P.
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Customer did not leave a comment.

Elvir C.
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Excellent customer service at location. This guy's made my day. Good job guys thank you so much I'm definitely coming back.

FRED W. | Overall Experience |
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no comment.

Marcus J.
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Customer did not leave a comment.

Michael B.
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Grate people

Tricia B.
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The guy working was phenomenal and super nice! However I do not know how to back in a trailer and it would have been very beneficial if training was provided to uhaul personnel on how to do so. I had to call my husband to drive 25 minutes to do so. Where trailer had to be dropped was a 1 way street that had to be backed down from the main road. WHEW!

Alex L.
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Customer did not leave a comment.

Dwight C.
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Nothing follows

Yvette W.
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Great customer service

Jeffery D.
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Customer did not leave a comment.

erica A.
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Staff was very friendly. Keep up the good work.

RUSSELL M.
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Customer did not leave a comment.

KIMBERLY W.
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Make sure your customers service representatives knows everything about the U-Haul trucks she was very unprofessional she didn't move the truck like other U-Haul facilities does she just takes your money and point out which truck to get which that was the wrong truck only to find that information out the next day truck wasn't checked in correctly tried charging me for miles 300+ miles I didn't even go get it together at this U-Haul location will not use this location ever again customer service very poor she's too smart mouthed

Trenton S.
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Customer did not leave a comment.

Bobby D.
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Customer did not leave a comment.

RACHEL M. | Overall Experience |
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The experience was great

Melissa C. | First Impressions |
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Very helpful!

Shajuanda H.
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Customer did not leave a comment.

Donzell A. | Overall Experience |
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Uhaul crew and all are doing well as a whole company. My recommendation for any storage etc. will most definitely be U-haul as a 1st choice destination to use. Keep up the good work and thanks.

SYLVIA C. | Overall Experience |
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Your Manager Shequeria Hill was very courteous, knowledgeable and professional. She was a great help to me.

Herbert A.
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Better check of tires. Both seem to be dry rotted.

Shaterrica S. | First Impressions |
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I forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄

Priscilla H.
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Customer did not leave a comment.

Jimmie M.
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Customer did not leave a comment.

CASSANDRA H. | Overall Experience |
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Thanks for helping me with my move by providing everything I needed.

Shauna F.
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Customer did not leave a comment.

Deadra J.
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Customer did not leave a comment.

Adlue L.
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The young lady that check me in was very professional compassionate and very knowledgeable about the equipments, policy, and prices.

Tamie H.
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Buy the insurance always buy the insurance and always make sure to mark everything wrong with it

LaLissa C.
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Customer did not leave a comment.

Shirley R.
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Customer did not leave a comment.

Jucori S.
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Customer did not leave a comment.

Jimmie M.
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Customer did not leave a comment.

Jereme V.
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Customer did not leave a comment.

Toni S. | Overall Experience |
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I had health impairments during my Uhaul storage time and the staff was very helpful. I am thankful for the great customer service and my overall Uhaul experience.

Kimberly J.
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I want to thank the team at this location, they made sure that I was taken care of. I don't know the young man's name but I again want to thank you for staying after work and waiting on my driver to complete my rental.

Barry H.
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After hours contact information needs major over haul. I wanted to turn my truck in after hours acco

Beatrice P.
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Make sure to look at the gas hand before just marking how much is in the Uhaul.I was done like that she marked the gas amount before checking it first.I was told it was 1/4 but it wasn't it was 1/8 of tank of gas.But I put it on a 1/4 a tank when returning cause the young lady that checked me in was off and gone and a different worker was there.Heads up make sure they go check the gas first before marking how much is truly in the truck.I will recommend this Uhaul to anybody good customer service.

frenchie w. | Overall Experience |
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Thank you all for all the help you gave me.

Toni G. | Overall Experience |
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Thank you!

Linda H. | Overall Experience |
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Good facilities...Great staff!

Kimberly G. | Overall Experience |
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I have always used uhaul for my storage needs and will refer friends and family as needed to U-Haul. Everyone was always very helpful

Carlos C. | Overall Experience |
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Good service every time I came thanks

Shrnatha E. | First Impressions |
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Staff was friendly, knowledgeable, and very helpful from beginning to end. Great customer service

BETTY D. | Overall Experience |
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The staff was very rude and disrespectful. They said they wanted to help me on a move out but broke their verbal agreement. They took a call to a higher U haul representative personal. Out of space

Linda B. | Overall Experience |
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Manager has a very very nasty attitude. The gate is always broke.

Brandon C. | First Impressions |
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Everything went well far as customer service. But my gate key never worked so every trip I made to the storage I had to blow my horn or go in for someone to open the gate.

Lee J. | Overall Experience |
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No comments.

larhonda j. | Overall Experience |
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The staff was excellent

Teri K. | First Impressions |
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Had no problems . Check out and check in was very easy. People at both places were awesome!

Aretha G. | Overall Experience |
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lovely experience

Victor S. | Overall Experience |
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Very friendly and helpful

Charlene C. | Overall Experience |
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Thank you all for your kindness as well as patient when I was late paying.God bless you all!

Phillip S. | Overall Experience |
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Thanks for your kind service.

Michael W. | Overall Experience |
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Great service and very friendly people. Thank you.

Lori B. | Overall Experience |
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Moved out b4 out date n I hope the charges have been removed

Amber P. | Overall Experience |
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Love it.... Will come again

DAVID B. | Overall Experience |
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Great staff

Adrian P. | Overall Experience |
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Just rude people that work there

Brandis R. | Overall Experience |
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Nasty attitudes

Connie S. | Overall Experience |
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Thank you very much for doing such a great service to serve the public. We really appreciate it very much.

No reviews have been submitted for this location.

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