Customer Reviews for U-Haul Moving & Storage at Shreveport Airport

380 reviews

5919 Financial Plaza   Shreveport, LA 71129
(1/2 MI E Of Pines Rd)

(318) 687-3601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(318) 687-3601

5919 Financial Plaza
Shreveport, LA 71129
(1/2 MI E Of Pines Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

VASHSON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pauleen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BROOKLYN S.  |  First Impressions 
Rating:
1.0

Only the drop off location. The lock box Longview Tx. I turned the trailer in on Sunday and Monday I Started calling 0935 just after they opened at 0930. I called over 30 times all day and never got an answer. I had to call the main Uhaul office to ensure my trailer was turned in and was on hold for 24 minutes. The lady was very nice and did help me close out the trailer rental.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Talitha M. 
Rating:
5.0

Bobby Ballard so very professional and helpful, done everything in a fast manner. I use this location quite often the best that I've seen work there yet

ERICK W. 
Rating:
5.0

Customer did not leave a comment.

Shaniecia F. 
Rating:
5.0

Customer services was completely excellent..perfect 10

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Eddie K. 
Rating:
2.0

Representative could have done a walk around with the customer.

Clay F. 
Rating:
5.0

Customer did not leave a comment.

CHAKA K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

david r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Gentlemen helped me with getting checked in fast , very friendly excellent customer service.

ROSS H. 
Rating:
1.0

Had this unit 8 years. I put in a request to vacate the unit for August 26th which is before my next payment date n they claim I put it in for July 26th... how could that be when I made the payment the same day for August. They cleared my unit out. Threw ALL my stuff out after 8 years of paying $103 + a month. I pay my account online every month and all my information was correct. I have updated my phone number over the years n the claim they have old numbers from 8 years ago. I was also told they don't go by the online account for uhaul BUT I see they collect the money from the online uhaul account. I've been waiting for the manager to call me but haven't heard a word from the manager yet... 3 hours ago...

CATHY C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GREGORY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

My unit was old and with alot of holes in it and ruin my belongings

Valerie S.  |  Overall Experience 
Rating:
5.0

Great place Eric was fantastic.

thad G. 
Rating:
5.0

Customer did not leave a comment.

Shaqueita M. 
Rating:
3.0

Customer did not leave a comment.

SHELIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaqueita M.  |  First Impressions 
Rating:
5.0

I have absolutely NO complaints.

maryland j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Everett J.  |  Overall Experience 
Rating:
5.0

Very responsive and engaging with customer.

Stanley S. 
Rating:
5.0

After a long drive from South Carolina and running later than we had anticipated, Bobby was there to get our 5X8 uhaul trailer checked out to us and hooked up to our Jeep. It was hotter than the dickens but Bobby took away our stress from the being late and the drive by being the most positive, jovial person. He was great and if I ever need another uhaul while in the area Bobby will be our go to guy. Actually, everyone I encountered over the phone were equally helpful and had the same positive personalities. I highly recommend these folks!!

Jackie E. 
Rating:
5.0

The assistant manager was super friendly amd helpful. Best rental experience I've ever had.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Eric and his Assistant Manager are very knowledgeable and always go above and beyond to assist us.

Whitley R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
3.0

I need to have access to my unit after 10 pm. because of my work hours

shane g.  |  Online Move In 
Rating:
5.0

People that helped us were absolutely amazing!!

Lynda R. 
Rating:
5.0

Very professional and detailed. Kind and considerate of your time. Great experience

VIRGINIA S. 
Rating:
5.0

Customer did not leave a comment.

WILLIE S. 
Rating:
5.0

Erick was extremely helpful

vickie s.  |  Overall Experience 
Rating:
5.0

Eric and Bobby went above and beyond to resolve issues regarding the rental contract errors made by the original rental pick up site. It was a one way drop off from another location.

Edward N. 
Rating:
5.0

Great Help and Very Professional!

Claude E. 
Rating:
3.0

Need a power back up for gates when power gos out

David D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Spayne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWANDA C. 
Rating:
5.0

Customer did not leave a comment.

Felicia M.  |  Overall Experience 
Rating:
5.0

You are AWESOME!!!!

glenda W. 
Rating:
5.0

Customer did not leave a comment.

Quierra K. 
Rating:
5.0

More help

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Service team was awesome! Quick turn-in and helped resolve a billing issue in minutes.

Adolphus S. 
Rating:
5.0

For customers that are regular, it would be great if they are able to get a small discount for bringing the product back clean and a on time payment.

Bobby B. 
Rating:
5.0

You guys are AWESOME keep up the good work

Anita M. 
Rating:
5.0

Nothing at all

michael R. 
Rating:
5.0

Customer did not leave a comment.

Nicole E. 
Rating:
5.0

Customer did not leave a comment.

donetta j.  |  First Impressions 
Rating:
5.0

The people where great, the facility was nice. I did have an issue with the checking of the truck. They where having computer problems and the counter guys was by himself trying to check in three people at the same time. He was very nice and worked as fast as he could, but the computer was going up and down.

Janet P.  |  First Impressions 
Rating:
4.0

It was a bit of a challenge to drop off the truck. There was an issue with the computer. Counter person was alone, trying to help 3 customers at the same time. He did his best, but it took a long time to drop off the truck. Would still use the location again.

JANET P. 
Rating:
5.0

Everyone at this location are great and friendly people willing to help and answer any questions you may have.

donetta J. 
Rating:
2.0

The uhaul took almost a hour to get and I was charged fees that were not accurate! I bought a storage also but will cancel it soon! Horrible !!

Karosiea W. 
Rating:
5.0

Nothing return service was excellent

Rinadia Y. 
Rating:
5.0

Customer did not leave a comment.

Talon R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Excellent service. Went out of the way to make sure we were taking care of. Awesome people!

EDWIN T. 
Rating:
5.0

Great people.

BOBBY D. 
Rating:
5.0

Customer did not leave a comment.

Connie H. 
Rating:
3.0

Nothing

brenda E. 
Rating:
5.0

Customer did not leave a comment.

Willa B. 
Rating:
5.0

Good customer service.

Porshalin P. 
Rating:
5.0

I loved the experience, Thanks to each and every worker

Vanessa R. 
Rating:
4.0

Driver side window not sealed properly; had to endure an annoying wind sound; the drive from Louisiana to Texas sounded like my door was not closed but it was. Truck got the job done but was extremely loud.

CEDRIC W. 
Rating:
5.0

Customer did not leave a comment.

Trina C. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Excellent customer service!! The Websters always went above and beyond to accommodate their customers. They have a genuine caring attitude of service - rare find in these days. Thank you Don and Nella for 6 yrs of storing our stuff.

FLOYD C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Bobby was amazing they were very busy and short a person and he handled a busy lobby perfectly amazing customer service.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Kelvin S. 
Rating:
5.0

Customer did not leave a comment.

Doris S. 
Rating:
5.0

Every employee at this branch was professional, personable, pleasant, and were honestly the best part of my moving experience. Thank you all so much!

JASON R. 
Rating:
3.0

Small things broken. dirty upon pickup

Allen D. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Truck had few issues tow in kept coming on had to manually turn it off. Had a winning sound. Reported to worker and he seen the issues. Stated mechanic rushed and fixed it. Feel I should of been given a discount . The manager their is a true professional.

Rossi C. 
Rating:
5.0

Great job by all. Excellent customer service!

JOHN S. 
Rating:
5.0

Those guys there need a extra 2$ of pay. I called never drove a uhual a day in my life they gave me so much faith telling me I can do it. They new guy was training an they still took so much care of me

ashley B. 
Rating:
3.0

Customer did not leave a comment.

Shelia S. 
Rating:
5.0

Customer did not leave a comment.

CONSUELO D. 
Rating:
5.0

They were great

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
4.0

I went to the Hollywood location in Shreveport Louisiana which was closer to my Storage unit and there was no customer service representative at this location and the girl behind the counter was not helpful and knowledgeable.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Jeffry G. 
Rating:
5.0

Customer did not leave a comment.

DIVONNA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
3.0

Eric was very nice and knowledgeable.

CRYSTAL H. 
Rating:
5.0

Y'all do great work love how y'all take care of us when we come in. Thank you

PAMELA R. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

You are in very good hands

RICHARD M. 
Rating:
5.0

It's a pleasure to do business with the Webster's and we're happy to have them in our community. They are great people and always display professionalism.

Jason R.  |  First Impressions 
Rating:
5.0

The Webster's are amazing people and they've made each of my experiences a pleasure.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
5.0

Everything was great. The truck I hit was very well maintained compared to ones I got in the past and the people were so nice!

Benjetta H. 
Rating:
5.0

Everything it's ok 👌

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

Desmond G. 
Rating:
5.0

Customer did not leave a comment.

Annette T.  |  First Impressions 
Rating:
5.0

The only issue I had was the ability to get in and out to pick up the trailer. Not only was the drive a steep angle, it was very narrow, so trucks had to be moved back. But the guys there were very helpful to get me in my way

Mark D. 
Rating:
5.0

Customer did not leave a comment.

CHANCEE JARRARD G. 
Rating:
5.0

The staff was friendly and cordial. I experienced great customer service each time that I visited the facility. I appreciate the kindness that was shown by the staff.

Enid T.  |  Overall Experience 
Rating:
5.0

Miss Nella and get husband are excellent uhaul employees and made my unsettling relocation snafu, easier with their information and customer service skills. please recognize them . thanks

patricia S. 
Rating:
5.0

Customer did not leave a comment.

Ericia F. 
Rating:
5.0

The best U-Haul location in the ArkLaTex. The Websters are great folks and always do excellent work. **DO NOT GO to Hollywood Rd location, night and day difference!

Randy C. 
Rating:
5.0

Everything went well. The person at the front desk was very friendly and my truck was waiting. The truck was very clean. This was important to me as we are dealing with the Covid19 crisis. Good job U-Haul!

Felicia P. 
Rating:
5.0

Customer did not leave a comment.

Marlu May O. 
Rating:
5.0

This location provided the best customer service I've experience with U Haul facilities.

Calvin J. 
Rating:
4.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Same excellent quick service I received.

EDDIE L. 
Rating:
5.0

EVERYTHING WAS GREAT.

Calvin J. 
Rating:
5.0

Awesome service like in and out

Anita M. 
Rating:
5.0

Customer did not leave a comment.

Christian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Mr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!

LaQuitha E.  |  First Impressions 
Rating:
5.0

Very nice people helped us

Randy C. 
Rating:
1.0

Customer did not leave a comment.

Kimberly K. 
Rating:
1.0

This location double charge me for a rental from 10/03/2020 2:15 pm - 10/03:2020 10:40 pm. Also increase the insurance coverage amount. I have video recording of the time I dropped off. I will not be during business with this location again and will also be reporting them to the BBB and informing all of my family and friends about my experience with this location. Mrs. Webster was nice, but overall the service and overcharging me is unacceptable.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Jamila J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyresa J. 
Rating:
5.0

Great friendly customer service. Overall desire to make sure my needs were met.

Theresa W. 
Rating:
5.0

Customer did not leave a comment.

Yolanda S. 
Rating:
1.0

The U-Haul system was down when I went to pick up and I wasn't able to pick up until 2 hours later. Then I was charged an after hours drop off fee because I dropped the truck 30 minutes after closing.

Bonnie R. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Lynnette K. 
Rating:
5.0

Great people at this facility !! Worked with us was very friendly and accommodating!!

CODY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANITA B.  |  Overall Experience 
Rating:
5.0

Don and his wife are amazing, great service and clean facility

Clark J.  |  Overall Experience 
Rating:
5.0

The staff was very courteous. He had great customer service skills.

Enid T.  |  First Impressions 
Rating:
5.0

I will be sending a of my friends and family to this store. The owners are very nice people. Plus, they are very helpful.

ANITA B.  |  First Impressions 
Rating:
5.0

I forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄

Shaterrica S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top