Customer Reviews for U-Haul Moving & Storage at South Federal
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at South Federal
John K. on
Good service. In & out fast!
John B. on
Always have someone manning the front desk
Patrick R. on
Patrick was very friendly and helpful. Got my trailer rental hooked up and on my way. Customer service was excellent!
Colin L. on
I would like to know if I had to wash the truck or not. I could not wash it, as all the car washing places were shut down due to freezing weather.
Tony P. on
was originally we had 9 days for the equipment. Got a call we only had 6 days. Returned it all on the 6th day and still got charged an extra day. Not real happy about this. Need a phone number for corporate headquarters
brenda F. on
Need more employees. Morning pick up for U-haul vehicles needs more staff. Waited 1-1/2 hrs even though we did the quick check in the night before. One person to handle check ins, review equipment with the customer, help cust get the trailer hitched, get them on their way is rediculous. Not to mention the employee was unmotivated and refused to attempt to work a little quicker nor apologize for the delay. Will not rent here again.
daniel B. on
Last time Patrick was amazing, this time Kimberly was great, helpful and very knowledgeable!! I will be back specifically to the Federal location for another great UHaul experience. Thanks guys
Antonio A. on
Wash the exterior after each customer use mirrors and windows especially other than that it was good
Monica A. on
Great, affordable rental. Thank you!
Jesus B. on
You campany UHAl is to selfish You know ppl have to left your equipment In different place they rented And for that reason you guys abuse in the prices You guys did over prices You company U-HAUL just want the customer money U-HAUL Poor selfish in sácale of 10 you get 3
Nigel V A. on
I was perfectly happy with the experienice until they charged me $25 for failing to fold 8 blankets.I will NEVER use this UHaul (or any other) because of the phone call when I called to question the charge. 30 year customer gone for a lousy $25.
Richard M. on
Location experience was positive. Only comment concerns the vehicle. The "tow-haul" light was covered by a decal which meant you could see the yellow light but not what it indicated. I did see the tow-haul placard, but the button itself is "hidden" when the vehicle is in gear. I figured this out, but it took several minutes to resolve. Would have been dangerous if I had been moving.
Demetria P. on
Awesome, no delays, great customer service
Fay R. on
It was way overpriced for the amount of time that I was using you. I also rented out a dolly that wasn't even given to me. I asked for a refund. And I only got 60% of my refund back. Which is ridiculous. It's not my fault you guys didn't give me my equipment.
Anita H. on
Our rental experience with Uhaul was excellent! The van we rented was brand new and in excellent condition. Ricardo Hernandez was always so cordial as we returned daily for a week to rent it again! We now know where we can go for our rental needs. Thanks so much!
Juan G. on
Customer service are nice and willing to help!
Ana T. on
Muy excelente servicio tanto como el garage y sus traídas y son serviciales y amables
Donnelle D. on
The black guy was extremely resourceful. He was knowledgable about the trck storage and even the boxes and locks. He was professional. He was fast but didnt make me feel rushed and very polite.
Robert K. on
Not only did they take money out of my account through autopay that I did not sign up for, but they did it after late charges was applied. Now if you where going to do this would you not do it before
Nathaniel W. on
The facility is a complete dump - the roof was caving into my storage unit and the general upkeep of the building was non-existent. The wait line for service was at least 20 minutes every time I went
Chris L. on
Excellent service
Joshua O. on
Cash helped me through the transaction. This location is awesome if your patient due to being super busy. Cash went over and beyond during my storage checkout and truck rental. Cash was awesome.
Marilyn W. on
The lighting was horrible. There is no light in the storage unit. The hall lighting was not up to par. There was electricians there two of the times I was there. The staff was helpful.
VANESSA C. on
Had a lot of issues with Staff and being blamed for things we didn't do. Specifically because our storage place was next to the garbage. Our moving out date was 3/2/2019, not 3/4/19.
TONI C. on
easy and fast
Joshua O. on
I always use Uhaul and have not been disappointed yet, they are always so nice and easy to talk to. At times it can be expensive but given the alternatives it's reasonable. Thanks again Uhaul...
Terry S. on
Always super busy. Unable to get to the Customer Service Rep because he is out helping others, seemed to be short staffed.
Destiny B. on
Jeremy was awesome to work with. He made everything so easy as well as turning in the one way uhaul truck. thanks Jeremy Rick B
Marylou R. on
The entire UHaul experience was beyond expectation for a delivery from Vermont to Denver. Everything was on time and the people helping with the delivery were terrific. Thank you. Mary Lou Razza
Bryce L. on
Called corporate to change drop off location then was charge 35.00 for this, charged me for more stuff without telling me after the fact. Rip off
edward k. on
My experience thus far has been problematic in that when I call the 303 area code #, I have gotten offices in Calif., and Ariz. This morning the clerk in Ariz., could not find my na e among U-Haul cus
DALE B. on
Unit latch would not accept lock purchased on-site. Fix took more than 4 days. U-haul placed temp lock. Could not find our lock after fix. 2nd new lock failed after 2 uses. Staff wanted $50 to open.
Greg W. on
Will never use uhauls services again. I was sold storage units that never existed and the staff was incredibly unhelpful
Sarah H. on
When I called and asked what was needed to move in they said ID and form of payment. They stated they were open until 8PM. When we arrived to move in no one with storage access was present.
mary g. on
Most of the staff was great.
JAMES M. on
They worked with us to get goods checked in as we could not be their to complete paperwork. They allowed our daughter to be there in our place as we were 80 miles away. We appreciated that very much
kristine k. on
thanks
John C. on
Easy at all steps in the process.
Demian B. on
Nothing to do with the store, problem is with sales/customer service. I will never rent with U-haul again. I'm still tempted to write a scathing review about my whole experience.
RYAN Z. on
One of the worst experiences I have ever had with a uhaul dealer in the entire country. I even left a few belongings in the truck once and they wouldn’t go look for me, rented the truck to someone...
ANDREA W. on
I had rented that storage unit for 5 years. Everyone was already pleasant and ready to help at any time. I appreciate all that Uhaul had to offer.
Margaret B. on
Thank you Jeremy for all your help with the Unit and the Van rental. I really appreciate how you took the time to explain everything I needed and helped me have a smooth move to Colorado!
KATHY J. on
The new manage was rude and condescending. My unit was broken into after having rented there for over 6 years. Manager proceeded to tell me I opted for no insurance. None was offered. Stay away
DONNA G. on
Thankyou very much! Excellent service.