Customer Reviews for U-Haul Moving & Storage at South Federal

Rating:

5.0

All employees very kind and knowledgeable. Attentive and on point at customer service

Rating:

1.0

I was given a truck with a broken windshield. I traveled 1650 miles from to Denver to Savannah. I couldn't see the crack when I picked up the truck but as soon as I got on the highway, the air leakage and the loud noise from the crack on the windshield was not easy to ignore. I had to drive slow which resulted in this experience to be unsafe and uncomfortable. I missed my flight in Savannah as a result of that. Why would you rent out a truck with a cracked windshield to someone who's going to be traveling across country?! The worst experience ever. Unhappy!! I took pictures of the windshield when I got to Savannah, but I can't upload them here.

Rating:

4.0

Very busy . Owner was calm and cool. Could have used more counter help due to the volume. A good thing.

Rating:

5.0

Very friendly and very helpful

Rating:

5.0

Everything went well I had no problem the customer service was excellent easy access to deliver the U-Haul when I was done I would surely recommend your services to my family and friends thank you

Rating:

1.0

I was dinged $84 for over mileage, which was not explained to me. Also, the gas gauge stuck while filling, which cost me $40 extra dollars!

Rating:

2.0

Walked into the lobby and waited 20 minutes for a person to help me once the person arrived in the lobby it took almost 15 minutes for him to actually be able to help me one of the truck tires was almost completely bald on the truck and had a blowout while driving that rental truck. While trying to get assistance with blowout it took over two hours for somebody to get a hold of me about my problem

Rating:

4.0

For Corporate: U-Haul locations need more trees. Seriously. It's so hot and uninspiring all the time. I guarantee you - you invest a little bit into this, the staff would be happier, the clients will be happier, and you'll be creating a better natural environment. It's about time that corporate show they care more for people and the natural environment than corporate profits. Re the staff: They were great. Things were made quick and easy to understand. They knew their roles and responsibilities well. I never had an issue through the whole process. Please pay them a living wage and ensure they feel valued.

Rating:

3.0

The employee who helped me was great. The online check out for the equipment could be better.

Rating:

4.0

Repair the credit card machine. My experience went seemlessly aside from waiting in line to begin my service. Staff was friendly and helpful.

Rating:

5.0

Great team to talk too on this location!!

Rating:

5.0

I was promised a return location and even text that location. The next morning I was text a new location 19 miles away. I called the 800 number and was told if I were to drop the trailer at the return location I was text they wouldn't take it. I drive 20 min out of my way and the location I went to said they don't take trailer. The lady was very nice and took the trailer anyway. I drove past several haul location on my way to were I drop the trailer off and they all had plenty of space for many trailers. The customer service I received T the locations was excellent. However the 800 number people. Were sympathetic but had no solutions as to why I was forced to take an additional two hours out of my morning. Seeing as I passed at least three larger locations on my way.

Rating:

5.0

I Broke down that morning in my vehicle and go to Uhaul on s. Federal and the young lady was very understanding that i was running late and quickly got me out of there.. S Federal location in Denver is the only location I use because I know I'll be taking care of.. Tim A. Very satisfied customer..

Rating:

1.0

nice, although did not state all that was needed

Rating:

3.0

I'm surprised the truck made it through the desert to AZ. It was sketchy from the pick up and seemed really old. There were concerned webs on the mirrors

Rating:

5.0

Awesome staff friendly and easy to talk too

Rating:

5.0

Margarita is fantastic and very sweet

Rating:

2.0

We reserved a 20' truck (the size they said would be large enough for a 3-bedroom house and large storage shed) — from a location in Arvada on Wadsworth. It was not big enough, not even close. The Federal truck pick up location, despite our in-line checkin and confirmation receipt told us our reservation had been cancelled. We had not cancelled it. After wasting 40 minutes there, they got us a truck there, but told us we had till 2:00 pm the next day to return it. We did not. A later email said 7:30 a.m. return, the next day. The undersized truck size forced an extra trip between Denver and Fort Collins (150 + extra miles and 4 extra hours work/drive time). With high gas prices and the $1.09 mile charge this cost us and our family wasted time, hundreds of dollars, and was stressful. Overbooking, under-sizing is not good business. We'll be working with another vendor in the future.

Rating:

4.0

Justine was super helpful & knowledgeable about my rental. She helped me wire up the taillights & gave me everything I needed to be safe!! They were quite busy as well & made sure to convey what was going on while taking care of multiple customers. Thanks again!!

Rating:

5.0

The staff at this location was wonderful! Very helpful and kind even though they were short-staffed that day. However, I'm very disappointed by U-Haul corporate and will consider other options when I rent again.

Rating:

4.0

Nothing. Employees were friendly but only one person to do the trailer checkout. With three other customers also waiting to check out u-hauls, it took about 45 minutes for me to get my trailer.

Rating:

3.0

Please check the equipment before handing it to someone else, I almost got in a accident because the driver side mirror was loose and missing a screw, it was very uncomfortable to drive for almost 4hrs with a loose mirror and couldn't see anything unless you held it

Rating:

5.0

Nothing comes to mind. I continue to have excellent experiences of UHaul, both the people and the equipment. Thank you.

Rating:

3.0

We didn't drop it off due to the above described brake issues.

Rating:

5.0

Helpful friendly service. Truck was ready for me to pick up on time. Willing and able to answer all of my questions.

Rating:

5.0

The lady that helped us was fantastic

Rating:

5.0

Friendly, compassionate and efficient! Great crew and experience.

Rating:

5.0

The manager and other personnel were very helpful. I don't have anything to say about improvements. They did well

Rating:

5.0

Staff extremely friendly and helpful.

Rating:

5.0

The air conditioning unit was out of service. Very uncomfortable inside the store.

Rating:

1.0

This was a horrible experience. I was supposed to pick up the truck before the store opened. The website didn't work, even if it did the truck was buried behind another truck. Finally when I got the truck and got to the storage unit there was a padlock on the door so I had to wait another hour to get the code. Meanwhile this whole time I was paying movers to help since 8 AM. We didn't actually start loading the truck until 11 AM. Now you're charging me for an eighth tank of gas When I put the appropriate amount that the paperwork said. Not happy at all

Rating:

2.0

The fuel was on a 1/8 of a tank and the fuel charge was taken off because of it. There was cigarette butts and trash in the back of the truck.

Rating:

4.0

Customer service while picking up/returning the trailer was 10/10 at this location (2322 Federal). Easy and quick-ish. Communication from U-haul in general was poor. I originally reserved at a separate location. I didn't receive a confirmation call, just an email. I couldn't get in touch with anyone when I called either. When I got there for my reservation, I was told that it was actually at another location due to lack of stock and that usually someone calls to let the customer know.

Rating:

5.0

Justine is awesone! Fast, knowledgeable, can-do attitude, pleaseant. You have a real asset with her!

Rating:

5.0

Staff did an excellent job during a busy, challenging equipment return period.

Rating:

2.0

Never received a call confirming reservation. Online mobile check-in took more than an hour. AC fan worked intermittently across 700 mile road trip at 100 degree temps. Cab noise so bad couldn't hold a phone call.

Rating:

2.0

You simply need more people working! The experience with U-Haul was so horrible as to commit to taking my business to Home Depot moving forward. I booked in one location and the reservation was moved to another without any significant notification. At both places, there was one person working the counter and at least five people in line. Your people were generally attentive which was good, but waiting in line in two places fried me! Totally unacceptable. U-Haul is now my second choice moving forward.

Rating:

5.0

See Above

Rating:

1.0

Could not even enter the parking lot, got stuck in the middle of the street because someone decided to park at the entrance

Rating:

4.0

The in-person staff were very accommodating and friendly. However, U-Haul as a business needs a lot of improvement. I had a pickup scheduled for 8am on June 29 and booked moving help for 10am that day. I find out the day before pickup that my time was switched to 2:30, so I had to change the time of the movers at the end of the month, which is the busiest time for moving. Thankfully I was able to do that. Then, about 45 minutes before our pickup time, I was informed that the 26' truck we booked was not going to be returned in time and the only option was a 20' truck. Mind you, we were moving 7 hours away and we planned for over a month to have a 26' truck. Thankfully, the staff at the pickup location were understanding and accommodating, and added days/miles to our reservation in case we had to take two runs with the truck instead of one. They also provided us a discount. If we didn't have such a good experience with the store staff we would never consider renting U-Haul again; for such a big move, way too many things were changed at the last minute and it was very stressful.

Rating:

5.0

Good friendly service for pickup and return

Rating:

1.0

MY RESERVATION THAT I MADE COULD NOT BE FOUND, EVEN THOUGH I SHOWED PROOF ON MY PHONE BY EMAIL CONFIRMATION, THEN A NEW RESERVATION WAS MADE AND LATER GOT A CALL THAT IT COULD NOT BE FULFILLED, SO I CAME IN TO TALK TO THE MANAGER AGAIN AND DID FINALLY GOT A TRUCK

Rating:

1.0

The dude at the counter tried to refuse my service because I didn't have a second phone number to give tried to kick me out of the store in a busy city where no other rental were available crazy times we live in

Rating:

1.0

This location is not the one I have an issue with. I was switched to 2 different locations that day because the original location that I had booked a week in advance suddenly “didnt have my truck”. So they tried to send me from Denver to ARVADA. This is bullshit because you have to pay by the mile and I specifically picked my location because it was close to my home. They said that they could not comp me the miles that I would have to drive the truck from arvada from so they switched me again the to the federal location. They gave me a larger truck (10 foot) and still charged me for the 9 foot van price I asked for, which I appreciate, but still did not comp me the extra 10 miles I had to drive for my trip. Cancelling and having someone uproot their plans the morning of is unacceptable. I will be using Home Depot or Penske services from now on.

Rating:

5.0

The two Young ladies at this location went above and beyond Industry standards they were well educated on what they needed to do and jumped right into action on this particular situation I greatly appreciate their help TIME AND EFFORT with everything today they deserve a raise. Or some type of company appreciation towards them.

Rating:

5.0

Great customer service and easy return.

Rating:

5.0

It's the 4th of July weekend ...one of the busiest days of the year for moving. Despite the numbers of pick ups and drop offs Rico Hernandez and his crew were all polite, tho hotter than the Dickens out, and everyone hot..hot...hot, too. No tempered flared. Will continue to highly recommend and will use again! Thanks for all you folks did! I had to rent 3 days in a row instead of one!! Too much stuff!!!!😎✌️👍👍👍❤️❤️

Rating:

5.0

They are perfect very helpful.

Rating:

5.0

Second time in a few months here… first class operations..

Rating:

5.0

Quick easy professional.

Rating:

5.0

Good, quick experience. Check in and check out was very efficient.

Rating:

5.0

Rico is awesome

Rating:

5.0

Great customer service at drop off very helpful and very nice staff

Rating:

4.0

Excellent experience overall. Personnel were helpful and friendly.

Rating:

4.0

Customer service was fast, polite, but most of all very clear. What made me feel super secure was when another customer walked in rude and demanding that the person { female, location 2322 S. Federal Blvd, Denver, Colorado 80219} that was helping me who steadfast in her patients, rules, and professionalism explained to another customer who was "rude" why Uhaul could not do go forward at the time with this demanding customer. This made me know I came to the right place for my needs. The rules apply to everyone for a safe and working environment. Thank You

Rating:

1.0

Moved because of terrible storage conditions. How is a piece of wire going to keep out people trying to break in your storage unit? Oh and its over priced. Moved to littleton storage. Half the price elevators and way more secure.

Rating:

5.0

Staff friendly. And help with everything I needed.units and grounds clean.

Rating:

5.0

Rico helped me with a move in date issue. Very helpful manager.

Rating:

3.0

Wish there were lights inside the storage units themselves. Parking lot needs to be redone. staff was awesome.

Rating:

5.0

Got there at almost closing. And the desk employee was very nice and accommodating and just had a really nice experience there

Rating:

1.0

They were rude as heck. They sold all of our stuff even important information instead of giving it back to us.

Rating:

4.0

having the storage close to our house was very good for us

Rating:

5.0

I couldn’t get into my storage after 10 pm and that’s a big inconvenience.

Rating:

4.0

I am glad to have this storage so close to where we live.

Rating:

1.0

I hate that job leave me alone this is like harassment with lieing I'm not even gunna get into it just get all my info erase from yall system all the way plz I'm good on the store and a uhaul leave me alone are un far job slave job if I can go more poor I would

Rating:

4.0

My move in was over 6 years ago. There was a leak near my locker but it was fixed right away. Since that time I've been provided very good service by everyone I have needed to speak with. Also I have peace of mind with the items being stored in the temperature controlled lockers.

Rating:

1.0

The general manager of the store is never available for payments but assesses late fees on time for sure. Doesn’t answer questions. Leaves the lobby unsupervised I could stand there for 45 minutes. Would never use this location again. It was literally the bane of my existence. The nice lady that did my move out was pretty helpful but I doubt any employees worth anything can last with that place. 0/10 would not recommend

Rating:

3.0

Front desk staff were rude and standoffish every time I had to interact with them.

Rating:

4.0

The lock was not inside the room

Rating:

5.0

The best thing about this about this place is the excellent service from Margarita. She was friendly and helpful. Thank you!

Rating:

4.0

The staff was outstanding. They went out of their way to help me and make sure all of my needs were taken care of. Even on a cloudy and rainy day. It was very greatly appreciated!!

Rating:

5.0

Very professional, very helpful, and courteous.

Rating:

5.0

Rico Hernandez and his staff made sure i was taken care of. Even when i was moving way after they're normal hrs. They took the time to explain every part of the process and even though it was my 1st time moving on my own, they're patience was appreciated. All I can say is thanks everyone.

Rating:

5.0

Excellent experience. Will definitely use again when needed. Thanks.

Rating:

3.0

There was water that leaked into my unit and no one notified me to let me know that my stuff could have been damaged. Second someone painted over my lock.

Rating:

5.0

Rico is the BEST! Almost feel like I should store more stuff there lol.

Rating:

5.0

The owner and staff are very helpful and offer solutions to your problem.

Rating:

5.0

Staff at this facility are very helpful and friendly. Facility is kept clean. Thank you for your help and support in my move.

Rating:

5.0

The owner was very good to work with and very helpful. I unfortunately had the opportunity to listen to him deal with a rather .... difficult .... customer. He did a superb job keeping calm and helping the customer as much as she would allow.

Rating:

4.0

My girlfriend and i moved out of a terrible roomate situation on a whim earlier that day with no place to live. We were able to rent a truck and find available storage for our things last minute. Luckily we needed to store our things for 3 days due to us finding our own place. I hadnt had a chance to let uhual know we moved our things out, but they called us and asked if we still needed storage. Overall it was quick and sufficient. Have never had an issue with uhaul.

Rating:

3.0

The problem is that they are severely understaffed. I waited 20 minutes at the desk/showroom(maybe longer)before the attendant came in out of the checking in area.

Rating:

1.0

There was a leak in my unit and I lost half of my things I had stored in it!!! I let the office know months ago when first noticed but nothing was done about it!!

Rating:

4.0

Need early hour att office : 7-10 Late hour at office :4-6.pm Emergency phone number for client to call.

Rating:

5.0

The staff is very professional and helpful. I have frequented their business a lot lately. Thanks for your patience during this stressful move of mine!

Rating:

1.0

I will never use uhaul again because of the people and the way they treated me in this time of need. Completely tried to take advantage of me and I am never recommending uhaul to anyone else. No thank you.

Rating:

5.0

My friend has 2 little ones, is on her own and had to move. She had her hands full and no help. I felt the need to help so when she asked if I had a D.L. I said sure, the least I could do right? Well we rented a van from uhaul, took it home and loaded it, it sat for 3 days why idk but I was getting nervous. I didn't want her to have to pay for it sitting any longer and when 3 in the afternoon rolled around, I took the van back to uhaul and turned it in. She was livid! All baby stuff they needed. Hope next time she stays on task. Of course uhaul didn't want to take it back with a load, but not alot of options for either of us. It was a nightmare. $200 cleaning fee, storage, truck refill... I thought I cant afford any of it. The next day a friend paid the fee of $90.54 to uhaul so my friend could get her things. I tell ya i was besides myself with the whole thing, but the ppl at uhaul understood what was happening and cancelled all the fees and just charged us for maintenance and refuel. I may have red flagged myself from renting there, but I am very happy with uhaul. Smh... :)

Rating:

5.0

It would be easier for moving to have 24 hour access.

Rating:

5.0

You can't go wrong working with Rico.

Rating:

5.0

The best storage company ever👍😊

Rating:

2.0

I had items taken from my unit between October and December of this year. I am now having to file a report with your office and retain an police report for the items that were taken and broken.

Rating:

5.0

Muy excelente servicio tanto como el garage y sus traídas y son serviciales y amables

Rating:

5.0

The black guy was extremely resourceful. He was knowledgable about the trck storage and even the boxes and locks. He was professional. He was fast but didnt make me feel rushed and very polite.

Rating:

1.0

Not only did they take money out of my account through autopay that I did not sign up for, but they did it after late charges was applied. Now if you where going to do this would you not do it before

Rating:

1.0

The facility is a complete dump - the roof was caving into my storage unit and the general upkeep of the building was non-existent. The wait line for service was at least 20 minutes every time I went

Rating:

5.0

Excellent service

Rating:

5.0

Cash helped me through the transaction. This location is awesome if your patient due to being super busy. Cash went over and beyond during my storage checkout and truck rental. Cash was awesome.

Rating:

3.0

The lighting was horrible. There is no light in the storage unit. The hall lighting was not up to par. There was electricians there two of the times I was there. The staff was helpful.

Rating:

2.0

Had a lot of issues with Staff and being blamed for things we didn't do. Specifically because our storage place was next to the garbage. Our moving out date was 3/2/2019, not 3/4/19.

Rating:

5.0

easy and fast

Rating:

5.0

I always use Uhaul and have not been disappointed yet, they are always so nice and easy to talk to. At times it can be expensive but given the alternatives it's reasonable. Thanks again Uhaul...

Rating:

3.0

Always super busy. Unable to get to the Customer Service Rep because he is out helping others, seemed to be short staffed.

Rating:

5.0

Jeremy was awesome to work with. He made everything so easy as well as turning in the one way uhaul truck. thanks Jeremy Rick B

Rating:

5.0

The entire UHaul experience was beyond expectation for a delivery from Vermont to Denver. Everything was on time and the people helping with the delivery were terrific. Thank you. Mary Lou Razza

Rating:

2.0

Called corporate to change drop off location then was charge 35.00 for this, charged me for more stuff without telling me after the fact. Rip off

Rating:

1.0

My experience thus far has been problematic in that when I call the 303 area code #, I have gotten offices in Calif., and Ariz. This morning the clerk in Ariz., could not find my na e among U-Haul cus

Rating:

2.0

Unit latch would not accept lock purchased on-site. Fix took more than 4 days. U-haul placed temp lock. Could not find our lock after fix. 2nd new lock failed after 2 uses. Staff wanted $50 to open.

Rating:

1.0

Will never use uhauls services again. I was sold storage units that never existed and the staff was incredibly unhelpful

Rating:

2.0

When I called and asked what was needed to move in they said ID and form of payment. They stated they were open until 8PM. When we arrived to move in no one with storage access was present.

Rating: