Customer Reviews for U-Haul Moving & Storage at South Federal

3,260 reviews

2322 S Federal Blvd   Denver, CO 80219
(2 Blocks S Of Evans)

(303) 922-8186

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 922-8186

2322 S Federal Blvd
Denver, CO 80219
(2 Blocks S Of Evans)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super quick easy process

Linda B. 
Rating:
3.0

Advised that I was returning the trailer to Craig CO and the location wrote it up as a local return.

Derrek W. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
3.0

Customer did not leave a comment.

MARSHA M. 
Rating:
5.0

Picking up the rental was easy, though I was a little confounded learning the app to document the condition, gas level, mileage, etc. Return was especially cordial and customer service oriented. Top Notch award to those guys.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
3.0

Customer service, the girl at counter told me the truck I rented was in aisle 2, as if I worked there and knew were aisle 2 was at. As she told me this she pointed at a security screen that had like 30 trucks showing....so after walking around for few minutes, I had to go find someone to help me find the truck I rented. Doesn't seem very professional. Every other time I have rented a truck from uhaul, there is a tech who brings truck around and someone to walk around the truck with the customers to verify any damage done to truck.

RHIANNON B. 
Rating:
5.0

Staff was very helpful.

DANIEL D. 
Rating:
1.0

A mess since the beginning of our experience. Lost the first truck and called three days before our move to say so. Had all the drop off locations wrong. Dis not inform us in person or on any paperwork that the lump sum insurance would also continue Pro rated daily arguments when we had to have the truck set while waiting for the apartment costing us an additional $500. This was the worst experience and due to my job I move frequently. First time using Uhaul and probably the last unless they credit the unspoken undocumented insurance adjustments and give compensation for all the mental angst they caused with their paperwork mess ups.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER T. 
Rating:
4.0

Customer did not leave a comment.

Carey M. 
Rating:
1.0

The service is bad, the truck that I rented, the representative crashed before handing it over, they put another one and charged me the same, and the treatment of me was terrible, I never come back this place

CARLOS JORGE R. 
Rating:
5.0

Customer did not leave a comment.

SHANE L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
2.0

The truck was damaged pretty big when I picked it up, the truck needed an oil change when I got it to, I know be cause the warning msg kept going off the whole time I had the truck all 4 tires were low I had to fill them my self

TAMRA S. 
Rating:
5.0

Easy check in and check out. Great work!

Keith L. 
Rating:
3.0

I returned the U-Haul the way I found it- slightly dirty/ At that locaton the entrance is bad/ when leaving all drive againstt the pavement arrow/ people park right in the entrance STRESS

CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

JELENA O. 
Rating:
4.0

Customer did not leave a comment.

LARRY M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
1.0

The manager on duty was hung over. Yelling at me to move the truck. The other employees commented that it was going to "be a long day." Horrible experience!

Mark T. 
Rating:
4.0

Customer did not leave a comment.

KYLE J. 
Rating:
4.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Nothing to improve on !!!! Very streamlined. As usual, great experience. Moving is horrible. Your truck experience doesn't have to be!!!! Use uhaul!!!!! Super happy Uhual customer!!! Green mtn. Location is awesome, and so is this 2322 S. FEDERAL Blvd. Location. Top notch!!!!!

MARVIN S. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
5.0

Customer did not leave a comment.

DAVID E E. 
Rating:
5.0

Customer did not leave a comment.

TROY G. 
Rating:
4.0

Customer did not leave a comment.

Rick G. 
Rating:
2.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
5.0

Rico runs a great shop. I recommend them to everyone.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

BRENDA A.  |  First Impressions 
Rating:
3.0

Front desk staff were rude and standoffish every time I had to interact with them.

Hanna A.  |  Overall Experience 
Rating:
5.0

Diego was wonderful. Made drop off easy. Great customer service.

Donald T. 
Rating:
5.0

Rico was amazing!

Katherine N. 
Rating:
3.0

Customer did not leave a comment.

Meredith F. 
Rating:
4.0

Nothing from my perspective. Thank you for the great customer service.

PRISCILLA B. 
Rating:
5.0

Customer did not leave a comment.

Derrick L. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

i was really concerned about the previous damage to the truck i rented. I came back in and asked the rep about the damage and she forgot to tell me to click and the link and take pictures. I am not a computer person and tried to get help. I went back into the store and was told just to take pictures on my photos. No help on check out ( i also took out the insurance for a piece of mind) But when i returned the truck two employees checked me in and walked the truck and said they didnt know about damage? i showed them my pictures i took prior to leaving the property when i first rented vehicle. If I hadn't I felt like i was being accused of damaging the truck. I felt real like i was going to scammed for someone else damage to the truck. I am not sure if i would use this store again

STEVEN S. 
Rating:
5.0

Not a damn thing , i fucks with u haul , keep doing y'all thang. 💯

Sonny C. 
Rating:
5.0

Customer did not leave a comment.

Kerissa B.  |  Overall Experience 
Rating:
1.0

We rented a pick up truck and needed to extend reservation for several more days. When we called the store to do so their system was down and they said they would call us back the next day to go over the details. They never called and when we called we sat on hold for 15 minutes and then Just hung up as we were busy moving They ended up showing up to our home like dog the bounty hunter and took the truck from our back driveway and didn't even let us get all our personal property. Screaming at us like we stole the truck !!??? Absolutely the most absurd business dealings I've ever had and I run a multi million dollar a year construction company so that's saying something compared to the characters I run into on a regular basis…..temp labor, angry construction types, etc The uhaul staff on south federal boulevard staff takes the cake on “crazy” hands down!!! I am almost speechless at what happened to us yesterday. I can't believe these people are actually gainfully employed by such a large corporation

William T. 
Rating:
1.0

We had equipment that was boxed in by another truck, and rather than just move a truck, they gave us a new one. Had to come back in twice because they didn't send a new link and the check engine light was on. Needless to say, it put me 45 minutes or more behind schedule. In addition they double charge me for the truck rental and insurance, so I had to go back the next day and get a refund. Wasted quite a bit of my time due to negligence.

Kailyn B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
3.0

Customer did not leave a comment.

CHELSEY H.  |  Online Move In 
Rating:
5.0

not much i can complain or critique about this location, but if i had to I would say probably add one more staff member. the team that is there are super starz already like i said they get the job done and everything has always been above expectation. -Adam M-

Adam M. 
Rating:
5.0

Outstanding store! Very organized and quick

Matthew T. 
Rating:
1.0

The company tried to charge me for material that I did not receive from U-Haul and when I asked them that I didn't order that they were going to charge me anyway I feel that U-Haul was trying to get one over on me do they think the customers are stupid do they think that we don't know what we ordered after you go through all that time searching this kind of stuff should be checked by every customer even better should be checked by the manager of U-Haul to make sure people are getting a fair deal and not feel like they're being burned

JULIAN C. 
Rating:
5.0

Very professional and efficient. Truck was clean and ready!

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

BOBBY L. 
Rating:
5.0

Plenty of help on site.

WARREN H. 
Rating:
3.0

Scheduled 7am pickup. Doors weren't open til after 7am. Cost is high.

SABRINA A. 
Rating:
1.0

get people there who can open the place on time! we had a line waiting for over fifteen minutes for the doors to open it is supposed to open at 9:00 not 9:15! second the truck was unsafe! the passenger door did not close untill it was slammed HARD!! and even then, sometimes it would not latch!! my partner almost fell out as it popped open while going down the street!! the truck is not roadworthy in this condition.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
2.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

We rented a trailer here last Saturday & it was a great experience both times!!! Thank you so much everybody for all of your help!!

Steven B. 
Rating:
4.0

Customer did not leave a comment.

GINAREY P.  |  Overall Experience 
Rating:
3.0

had variety of equipment. check out representative was inundated with customers while location was clearly understaffed, but maintained professionalism and decorum. his professionalism is the only reason i would recommend this location.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
4.0

The first person we encountered was rude and unhelpful. He's a manager or trainer, I'm not sure, and I'm afraid I didn't get his name. The rest of the staff were amazing and so helpful - every single other person.

Cheryl T. 
Rating:
4.0

So my first reservation for a truck that was confirmed 1 week in advance was either botched by the store or the dispatch dept. I showed up for my truck after confirming pick etc and what do you know … NO TRUCK - The store I reserved from actually didn't have ANY equipment and the boys that worked there were busy working on their own cars in the service garages - The one guy finally found me a truck at a different location in the city and I had to wait in line for 45 minutes to get to the counter but the truck was clean and ran fine. This was a $700 one way rental so no small matter when they didn't have my fully reserved truck!!! Drop off was wonderful and quick and easy - Other than a complete cluster F*** in pick up I would say it was a good experience

Janine L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
1.0

The two men running the counter were super aggressive and dismissive. I waited in an empty store for 45 minutes with no explanation. No way I'm ever going back

Matthew R. 
Rating:
3.0

Customer did not leave a comment.

JENNA G. 
Rating:
3.0

Better customer serviceAfter our check-in not easy

JEFFREY J. 
Rating:
3.0

Why on gods green earth are these trucks so expensive? I could have sworn that they were much cheaper than 1500$.

ROSEMARY B. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Monty N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
2.0

2hr delay system broken

Susan S. 
Rating:
4.0

Customer did not leave a comment.

Patricia W. 
Rating:
4.0

Customer did not leave a comment.

ANDREW DALTON B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

The staff were unpleasant to me.

CHRISTOPHER S. 
Rating:
3.0

We had to drive 30 min away to pick up an available truck when there was not one at the location I originally made the reservation for.

SAMANTHA E. 
Rating:
5.0

They were the best over All!!!

AGUSTIN M. 
Rating:
5.0

Our only caveat is that my husband rented an additional trailer and it wasn't communicated that there was no flexibility of drop off location. It was supposed to be at different location from our 26 ft truck which was pulling it. U-Haul is very hard to reach after hours. Hire more customer service people...20 min wait ?!?

William N. 
Rating:
5.0

Washing the inside of the cab windows would be a nice touch.

John H. 
Rating:
5.0

The location of the pick up and drop off was great. Very friendly and professional. Unfortunately my overall experience with Uhaul has been poor. I booked a one way truck a month in advance and then was told only 4 days before my move that there was no one way equipment available and that I could either choose to cancel my truck or return the truck to the same location. There was also no help Uhaul would give me in paying for the extra mileage and gas that I had not budgeted for or planned on. I originally had a guaranteed price of $126 but will likely end up paying closer to $200 with the price of gas and extra mileage. Customer service was extremely unhelpful as if they have not been given the ability to help customers. I will be filing a complaint with the Attorney General's Consumer Protection Bureau as this is not a fair practice on the part of the business and forces customers to pay more for a service they were not expecting after being guaranteed a particular service!

JAMES C. 
Rating:
5.0

They were very helpful and got me my reserved trailer quickly.

Seth P. 
Rating:
3.0

I never received my dollys or a credit back and I contacted uhaul 3 separate times and was told it would be addressed but it never was or even explained to me and I found that very unprofessional. I needed equipment for a move and had to drive around to go get stuff because my under wasn't what I requested and didn't fulfill my needs for a move. Next time I will not be using an online check in and walk through I will go through a person and verify everything as obviously there is a disconnect from your computer system to what is real. I also requested for it at the county line location and that didn't happen either. The truck was clean and had great AC but otherwise I didn't get what I paid for

Travis P. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN V. 
Rating:
3.0

Customer did not leave a comment.

Donna F. 
Rating:
3.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

I was amazed on how easy everything was and went.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

LUKE S. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

Abigail R. 
Rating:
4.0

Better signage for pulling in your car and where to go when bringing back the trailer

VICKIE D. 
Rating:
5.0

Customer did not leave a comment.

Krystal K. 
Rating:
5.0

Customer did not leave a comment.

DELBERT J. 
Rating:
5.0

Nothing

DENNIS H. 
Rating:
2.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
4.0

Customer did not leave a comment.

MAGGIE W. 
Rating:
5.0

Check the battery level of trucks better. The battery on the truck we rented was bad and had to be replaced by me prior to my trip.

Bradley W. 
Rating:
3.0

The truck I was provided had a driver side mirror that was wrapped in duct tape and chicken wire and I was not able to adjust it at all. Rico was however very helpful with getting my car hauler properly attached to my truck.

GUNNAR N. 
Rating:
3.0

They appear understaffed

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Everything was easy and great!

Carol C. 
Rating:
5.0

The Hispanic gentleman that checked me in on the morning of July 24th did an outstanding job!

CRECIA J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
3.0

You need to have more staffing so customers don't have to wait in line for so long.

Viola E. 
Rating:
4.0

Customer did not leave a comment.

Timothy J.  |  Online Move In 
Rating:
4.0

The lock was not inside the room

Tiffany C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brenda R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carena M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LANCE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  First Impressions 
Rating:
5.0

The best thing about this about this place is the excellent service from Margarita. She was friendly and helpful. Thank you!

Monika S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector J.  |  Overall Experience 
Rating:
4.0

The staff was outstanding. They went out of their way to help me and make sure all of my needs were taken care of. Even on a cloudy and rainy day. It was very greatly appreciated!!

Jena T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BERLINDA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JENNIFER S.  |  Overall Experience 
Rating:
5.0

Very professional, very helpful, and courteous.

gina t.  |  First Impressions 
Rating:
5.0

Rico Hernandez and his staff made sure i was taken care of. Even when i was moving way after they're normal hrs. They took the time to explain every part of the process and even though it was my 1st time moving on my own, they're patience was appreciated. All I can say is thanks everyone.

Kendrick B.  |  First Impressions 
Rating:
5.0

Excellent experience. Will definitely use again when needed. Thanks.

james b.  |  Overall Experience 
Rating:
3.0

There was water that leaked into my unit and no one notified me to let me know that my stuff could have been damaged. Second someone painted over my lock.

lacinda l.  |  Overall Experience 
Rating:
5.0

Rico is the BEST! Almost feel like I should store more stuff there lol.

Todd K.  |  Overall Experience 
Rating:
5.0

The owner and staff are very helpful and offer solutions to your problem.

rebecca T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julie w.  |  Overall Experience 
Rating:
5.0

Staff at this facility are very helpful and friendly. Facility is kept clean. Thank you for your help and support in my move.

Priscilla C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ataya C.  |  Overall Experience 
Rating:
5.0

The owner was very good to work with and very helpful. I unfortunately had the opportunity to listen to him deal with a rather .... difficult .... customer. He did a superb job keeping calm and helping the customer as much as she would allow.

Stephen E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Irene T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBRA l R.  |  First Impressions 
Rating:
4.0

My girlfriend and i moved out of a terrible roomate situation on a whim earlier that day with no place to live. We were able to rent a truck and find available storage for our things last minute. Luckily we needed to store our things for 3 days due to us finding our own place. I hadnt had a chance to let uhual know we moved our things out, but they called us and asked if we still needed storage. Overall it was quick and sufficient. Have never had an issue with uhaul.

dennis w.  |  Overall Experience 
Rating:
5.0

My friend has 2 little ones, is on her own and had to move. She had her hands full and no help. I felt the need to help so when she asked if I had a D.L. I said sure, the least I could do right? Well we rented a van from uhaul, took it home and loaded it, it sat for 3 days why idk but I was getting nervous. I didn't want her to have to pay for it sitting any longer and when 3 in the afternoon rolled around, I took the van back to uhaul and turned it in. She was livid! All baby stuff they needed. Hope next time she stays on task. Of course uhaul didn't want to take it back with a load, but not alot of options for either of us. It was a nightmare. $200 cleaning fee, storage, truck refill... I thought I cant afford any of it. The next day a friend paid the fee of $90.54 to uhaul so my friend could get her things. I tell ya i was besides myself with the whole thing, but the ppl at uhaul understood what was happening and cancelled all the fees and just charged us for maintenance and refuel. I may have red flagged myself from renting there, but I am very happy with uhaul. Smh... :)

Cynthia C.  |  First Impressions 
Rating:
5.0

It would be easier for moving to have 24 hour access.

julie w.  |  First Impressions 
No reviews have been submitted for this location.

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