Customer Reviews for U-Haul Moving & Storage at South Main St Roswell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at South Main St Roswell

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Diane T.
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Customer did not leave a comment.

JORGE M.
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Didn't get truck size wanted in Roswell had to wait 3 days extra after original date wanted it on 1/30/21 got it got it wrong size no 26 footers had to wait till 2/1/ 21 got 20 footer time and money lost two hundred deposit cause couldn't get out on time put in order 5 days ahead of time

RICHARD G.
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over the last few years I have used U-Haul on several occasions Every single time I used them there have been issues with the reserved item it has never been available in the location of need . On this ocassion the trailer size we reserved was not available at the location when we needed to pick up instead they switched us to a smaller trailer wich ended up causing a lot of problems. Last time the truck we reserved well in advance was not available and they gave us a smaller truck and adding a trailer wich was a problem. The time before that the trailer we reserved was not available at the store requested and we again had to run around and go to a different location to pick it up. In that case we were never notified even. If your not going to have the product that is reserved at a location why even have a reservation system. I will never use U=Haul again and certainly will not recommend it to anyone.

PAUL S.
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Customer did not leave a comment.

WILLIAM I H.
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Just keep up the good work

Diana C. | Overall Experience |
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Everyone was professional and very helpful.

Diana C. | First Impressions |
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The staff is friendly, knowledgeable, kind and very helpful.

Erica L.
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Nothing at all. Just keep up the excellent work and service that you are currently doing.

Brian C. | Overall Experience |
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This should be the Model store

Shawna D.
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Customer did not leave a comment.

Becky S.
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I made a reservation for a 10 foot in town truck and arrives on site to pick up truck and there was no truck except a 26 foot truck. I had no choice but to rent that one. Then I received a text staying I was too have it returned in 6 hours. Other then that my experience was good

BRADLEY F.
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Customer did not leave a comment.

ABIGAIL D. | Overall Experience |
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Mike and his staff are great! They took good care of me and my belongings.

JIMMY S.
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Customer did not leave a comment.

EUNICE G.
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Great customer service. Very informative and helpful.

CHARLES S.
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Not a thing. Service was some of the best I have experienced in a long time. The staff went the extra mile with suggestions in how to make the rental cost effective and simple. Equipment was in outstanding condition; clean and comfortable. Price was thoroughly explained including all options. Return was quick and easy as well. Will definitely use this Uhaul franchise again when the time comes.

Brian C.
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Get accurate mileage.

MEAALII S.
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Mike, on his day off and after hours came and opened the doors and helped us. He went above and way beyond his call of duty to help a customer. Thank you Mike and your crew in Roswell, we appreciate you.

Lynn B.
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I STOOD IN THE STORE FOR 15 MINUTES AND THERE WAS NOT A SOUL IN THE STORE. FINALLY A GENTLEMAN CAME IN TO THE STORE FRO ANOTHER LOCATION AND ASKED ME WHERE THE ATTENDANT WAS. I REPLIED THAT HE WAS THE FIRST PERSON I HAD SEEN IN THE 15 MINUTES I WAS WAITING. HE UNHOOKED THE TRAILER AND I LEFT AS HE WAS BEWILDERED AS TO WHERE THE ATTENDANT WAS FOR THE STORE.

cindy c. | Overall Experience |
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Customer did not leave a comment.

Brian C.
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Best c.s. I have ever had dealing with uhaul.

william G.
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Very professional and hooked up my trailer and lights in a expert manner.

ERIKA A.
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I purchased boxes at this store several weeks ahead of my move. The wardrobe box had clearly been used before and was missing the clothes rod for the box. On the day of picking up my truck, I was initially given an address that did not have my truck. Instead, I was directed to this store. The employee on duty identified a truck in their lot that could replace the pre-selected truck. However the manager was gone for lunch and had the keys to the replacement truck. We were given a third truck as a replacement. This last swap caused problems with the Uhaul app equipment inspection process. All in all, we wasted about 2 hours trying to pick up the truck. This was exceedingly unnecessary. And the store employees paid no attention to speeding the process up for us.

Brian C. | First Impressions |
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Above and beyond! Very helpful

CARRIE L.
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Very professional. Great customer service!

DAVID P.
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everything was fine

ANALUCIA P. | First Impressions |
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Customer did not leave a comment.

tAMARA R. | Overall Experience |
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The facility was just what we needed to securely store our belongings until we moved into our new home. The staff were all very friendly and helpful. I would highly recommend them to anyone needing to store their belongings or rent a truck.

William K.
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Truck had issues of not wanting to stay running. It was pretty beat up. Not the locations fault they only have what they have available. The location was awesome friendly people very helpful.

Harold S. | First Impressions |
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My first visit I waited 45 min to unload because an 18 wheeler was blocking the auto door entrance where you pull in and unload, was very frustrated I had more things to bring but I ran out of day light!!!!

cindy c. | First Impressions |
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Excellent and friendly customer service. Thank you.

Loretta H. | First Impressions |
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These folks always have a smile, very friendly and knowledgeable. Beautiful facilities...safe...and a great loading and unloading area. Was VERY pleased. Thank you for the wonderful service.

Cynthia P. | Online Move In |
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Loved the convenience of having a loading/unloading bay. It was raining so we stayed completely dry. Lots of space to unload Uhaul. The carts were very helpful and my unit was close to the unloading area. Facility was clean and spacious. Very nice restrooms.

SUBIRA M.
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Nothing, everything was excellent

rex h. | Overall Experience |
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Everyone was so polite & accommodating. We were transferred, & will be looking for “U-Haul” storage again based on the new Roswell store.

KELLY D.
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Customer did not leave a comment.

Shakanyah M. | Overall Experience |
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Customer did not leave a comment.

BEN S.
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Mikey -store manager- was professional, courteous , and very helpful. I had a 5 star moving experience thanks to u haul

JERRY M.
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Customer did not leave a comment.

William V.
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Mikey is great I've known him for 20 years and he's the only one I trust at uhaul

SHANE W.
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Excellent

NETZAHUALCOYOTL L.
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Very good customer service. Very helpful.

Desiree S. | Overall Experience |
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Customer did not leave a comment.

Kevin B.
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Mike was extremely helpful. I had made my reservation for the wrong day like a idiot and he did what he could to help me which I really appreciated. And then when the Mover helpers messed up my possessions in the move and I was going to be late I called him and he said no worry. He honestly made what could have been a terrible day into a good day with his care and customer service.

EDWARD S.
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Customer did not leave a comment.

SUBIRA M. | First Impressions |
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We were tired after driving for over eight hours but the services we got were awesome. The stuff was so helpful and the storage was well maintained. We knew that we had chosen the right place to keep our belongings. Keep up the good work.

NET L.
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Customer did not leave a comment.

MATTHEW M.
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Mikey the GM was great!

Jefren S. | First Impressions |
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Customer did not leave a comment.

MICHAEL B.
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My name is Michael Brainerd and my email address is Mike brainerd@att.net. But I am not the one that rented the trailer in New Mexico. It must've been another Mike Brainerd and you're using my email address. Please correct the mistake.

MICHAEL C.
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Customer did not leave a comment.

RAMON S.
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Just do what your doing.

Randolph N.
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Customer did not leave a comment.

JONATHAN D W.
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Still under construction and a little disorganized

William J.
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Customer did not leave a comment.

William J. | First Impressions |
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Customer did not leave a comment.

MATTI C. | First Impressions |
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The only complaint is I did not receive the code to get into the building to access my storage unit! Everything else was great and easy!! Mike took great care of us!!

Luis G.
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Customer did not leave a comment.

ALLISON P.
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I forgot my drop off location. After being on hold to 1-800-uhaul , I dropped it off at the nearest uhaul. They staff at this location were not helpful.

Janis V.
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Customer did not leave a comment.

Lisa L.
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Customer did not leave a comment.

Kevin A. | First Impressions |
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Excellent, hands-on customer service! This is a brand new facility, and they are open about their growing pains and dealing with them head on. Access ease is adequate to my needs, and improving rapidly. Thanks especially to Mikey, but the rest of the staff were also friendly and helpful!

MATTHEW P.
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Facility is large with only one employee working didn't seem safe for him and it took longer to get then normal.

GERARDO G.
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My family had to suffer under the heat for more than 4 hours!!!!!! My moving truck had issues and I had to wait four hours for another and when I went to pick up another truck, they DID NOT HAVE ANOTHER MOVING TRUCK FOR ME!!!!! Then I was asked if I could comeback the next day after 9!!!! I had no were to go with my kids and I felt humiliated by the request.... I had to get mad and that is why I got someone's else's MOVING truck!!!!! Sad..... so sad.

Michael F.
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Customer did not leave a comment.

Christine H.
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Drop off location needs signs for drop box location. The lock box was full and someone could easily take keys out of it.

Brenda O.
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N / A

ABIGAIL D.
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Great customer service. Only reason I gave it a thumbs down is of the smell of smoke in truck and no fuel was added.

Christopher V.
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Smoother ride some how

Brian W.
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Customer did not leave a comment.

Bruce B.
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Wonderful customer experience. When I pulled up to pick up my trailer it was ready to go. The staff was friendly and helpful and efficient. Thank you.

Hector M.
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excellent service A+ and good prices

Reinaldo M.
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Customer did not leave a comment.

Sergio D.
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Customer did not leave a comment.

Brian S.
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Customer did not leave a comment.

stephen M.
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Customer did not leave a comment.

Richard V.
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Online check in was a pain and I did not appreciate stressing over the charges because I was quoted one amount in the office when I picked up the trailer and then I'm given a totally different amount over the internet on check in. That was ridiculous. The local rep made it right but I don't like feeling cheated when I'm dealing with a large company that is supposed to be reputable.

Terry G.
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Customer service was outstanding. Thanks so much.

George B.
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Cheyenne is really nice and thoughtful. My truck was ready to go for me. I will recommend this location.

Caroline H.
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Customer did not leave a comment.

Burton H.
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Great experience! We had to postpone our pickup time more than once and Mike's team worked with us.

Johnny S.
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Nothing

matthew K.
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Customer did not leave a comment.

Robert M.
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internet was extremly slow it took rep 20 minutes to process my pickup

Stuart S.
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Sheyanne Iberra the associate on duty for both the pick up and drop off did an amazing job in that she was knowledgeable of the equipment and rates as well as great customer service. I wish all my transactions could take place with someone such as her.

Catherine M.
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The store manager was excellent! I had a problem with my reservation and he found me a truck within minutes. Incredibly professional. I would definitely use this store again!

Jesus P.
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besides being pregnant and being the only one there, Thís girl did a great job

Kevin Q.
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Customer did not leave a comment.

Robert M.
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Nothing service was great I believe the representatives name was Shantel

Jessica D.
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Customer did not leave a comment.

Tracy D.
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The cost was a little to expensive

olivia S.
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The gentleman who assisted me on Wednesday was rude, unhelpful, and not friendly. I have never had someone require an additional contact number to rent a vehicle, then immediately call the number "to verify it was real." The employee made a smart remark that he was going to call me since I was "late" arriving for a 4pm pick-up at 4:02pm... then I had to wait for the employee to load the truck with moving blankets AND drive to another location because the location I picked the truck up at did not have everything that I confirmed I had reserved. The price for the truck was also significantly more than I was quoted during my reservation call. The employee stated I would only be charged for the actual mileage, and according to the charge on my credit card, that is false. I was overcharged for the mileage on the truck.

Rose G.
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Customer did not leave a comment.

Manohar M.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

jennifer C.
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The attendant helped hook up the trailer, but got a small cut on his finger in the process. Instead of cleaning it up and going to get a bandaid, he kept going and bled all over the hook-ups. He obviously has not been educated on blood born diseases, and how risky that is to others. Please advise employees not to bleed all over the equipment. As a customer, I shouldn't have to ask if he has any blood born diseases, or have to tell him to go clean up his cut so he can stop bleeding on things.

Hugh segundo T.
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Customer did not leave a comment.

Albert G.
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It took several phone conversations to correct my reservation

Al D.
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Customer did not leave a comment.

Craig D.
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The only complaint is that I originally reserved to pick up in Taos, NM because I live in Questa, NM. Unfortunately, i received an email the day before that the nearest location for this truck was in Espanola, NM. Espanola is close to 75 miles away from Questa so I had to drive to pick up and then return to Questa to load. This cost me a charge on Mileage.

janeth G.
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Customer did not leave a comment.

Bennie D.
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Everything was just as I expected it to be

Tobin A.
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Mike, the gentleman who helped me get the truck rental has exceptional customer service. He went above and beyond. I am so glad I picked this location to get my rental truck. They were very accommodating to my situation and made me feel at ease with the whole rental prices. I will recommend anyone in Roswell to get their U-Haul rentals from mike and his store.

No reviews have been submitted for this location.

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