Customer Reviews for U-Haul Moving & Storage at South Main St Roswell

484 reviews

1705 S Main St   Roswell, NM 88203

(575) 208-0360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(575) 208-0360

1705 S Main St
Roswell, NM 88203

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BILLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

LEE M. 
Rating:
5.0

Excellent, friendly, helpful staff

DR. S. 
Rating:
5.0

Customer did not leave a comment.

grace M. 
Rating:
5.0

The young lady at the counter and the young gentleman that checked in my trailer were AWESOME!! It was my first time getting a storage and they made it seamless. Also, I had a trailer that needed to be checked in but it was for a different location but they made it super convenient by letting me check it in their to make my experience easier. I really appreciate this whole team for helping me during a stressful time. Thanks guys, keep up the good work!!

Timothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheila brian S. 
Rating:
5.0

They where friendly and helpful

Adrian S.  |  Overall Experience 
Rating:
5.0

No issues to report

sam M. 
Rating:
5.0

Excellent customer service, friendly, and helpful. Very clean facility!

Samantha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaela W. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Keep up the good work! Mike and employees are very helpful.

JEFFREY S. 
Rating:
5.0

That was a young gentleman helping me very inexperienced at Customer Service but he did his best nice and friendly not rude at all and the young lady excellent both employees were very nice and sweet to us we came from Albuquerque New Mexico

natali a.  |  First Impressions 
Rating:
5.0

Professionally run uhaul dealer. Nice, friendly and accommodating.

lynn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
5.0

Mike and Ernie are awesome great customer service!

Jimmy F.  |  Overall Experience 
Rating:
5.0

Thanks for all the help

Michael D.  |  Overall Experience 
Rating:
5.0

Nothing your Awesome!

DANIEL B. 
Rating:
5.0

Have a better after hours drop off procedure so the renter would be able to easily prove they returned the rented equipment early and in good shape.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Randy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon S.  |  First Impressions 
Rating:
5.0

Easy to rent and no hassle no paperwork...and beat of all no contracts...UHAUL IS THE TOP OF THE LINE IN STORAGE SOLUTIONS

Brandy C.  |  First Impressions 
Rating:
3.0

Truck broke down 290 miles from turn-in dealer. Can't say enough good things about Uhaul: put me up for the night and towed the truck to my home and then came back and picked it up when it was unloaded. Sam Shoen would be proud of the way the company turned an unfortunate, bad situation into a customer service masterpiece.

Thomas D. 
Rating:
5.0

No improvements needed. Customer service for pickup and drop off was amazing.

Diana M. 
Rating:
4.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
5.0

Customer did not leave a comment.

shayla T. 
Rating:
5.0

Customer did not leave a comment.

Karolyn A. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Experience was great, I had no issues, facility and staff were excellent.

paul r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonia L.  |  First Impressions 
Rating:
5.0

Great place to store your items with no worries

Gina Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

The Uhaul team went above and beyond to make sure I was set up to have a great moving experience.

Andrew C. 
Rating:
5.0

Everything was good friendly guy working nice real nice

Rudy F. 
Rating:
5.0

The staff was incredibly helpful And professional

Jason W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Got charged $47 in gas for 18 miles that makes no sense.

Kylie P. 
Rating:
5.0

Customer did not leave a comment.

Mikaela M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAREN P. 
Rating:
3.0

Customer did not leave a comment.

Betty T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Jamie B.  |  First Impressions 
Rating:
1.0

Allow more time to inform customer if equipment will not be available. Also don't tell me I will be reimbursed for turning in equipment early and then it not happen.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Perfect service and price!

Jane G. 
Rating:
3.0

Customer did not leave a comment.

Julia N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great service all around. Rental went quick and easy, equipment was what I expected, and had no issues. Customer service was to notch and when I have rental needs in the future will definetly use this office.

charles S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

denny G. 
Rating:
4.0

I was disappointed with the claim that the truck had a full tank of gas. Although it appeared to be full since the needle was at the end of the shaded grey area, it was not. The needle should have been at the letter F. I had only traveled about 100 miles and had to fill up. I paid over $100. Then I drove another 100 miles and filled the tank of gas. I only paid $35. This proved to me that I was not given a full tank as agreed. I am unhappy that I paid for someone else's error. I would like some compensation for this mistake.

Margaret B. 
Rating:
3.0

I was suppose to pick up my truck in Artesia NM and was notified to pick up in Roswell NM which caused me over duty dollars in mileage. I told the people in Roswell twice that I was suppose to pick up in Artesia.

judy T. 
Rating:
2.0

Equipment not properly maintain and serviced.

Nathaniel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teddy A. 
Rating:
4.0

Customer did not leave a comment.

MARARITA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRELL B.  |  Overall Experience 
Rating:
4.0

Very fast service

Yolanda M. 
Rating:
5.0

Ernie,Tyler, and Mike are the best

GLENN H. 
Rating:
5.0

The people working at this location took care of getting me checked in quickly. They were very nice, good representatives for the company.

Barbara H. 
Rating:
5.0

My best uhaul experience as of yet.

STEVEN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GynnaT J. 
Rating:
5.0

Customer did not leave a comment.

Dave M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clyde B. 
Rating:
5.0

The people that run the location....do care. The company....being U-HAUL....the people just can't get their shit together. I received continuous phone calls from the so-called mainstream company of operations.....over, and, over, again....about the same thing. Just unreal. I just called the drop-off location myself about the day and time of the drop-off. I still kept getting phone calls......enough is enough people.....

bob G. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
4.0

Customer did not leave a comment.

Phoebe S. 
Rating:
5.0

Customer did not leave a comment.

Miguel G.  |  First Impressions 
Rating:
5.0

Mike, the owner, was beyond helpful. Halfway to our vacation destination, the transmission in my suburban went out. We were stuck in Roswell with a trailer full of toys and no way to get it to Colorado. He helped us get there and navigate a tricky turn of events that required that we get another truck from a different location. He was kind, trustworthy and a problem solver. 10/10 highly recommend. Thanks Mike!

brittany S. 
Rating:
3.0

U-Haul vehicles need cruise control!!!

John F. 
Rating:
5.0

Customer did not leave a comment.

GLENN H. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Employees were helpful and worked promptly

Gabriel V. 
Rating:
5.0

Outstanding!!

Julio D. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Nothing.

beth H. 
Rating:
5.0

Customer did not leave a comment.

Israel A.  |  First Impressions 
Rating:
5.0

Like made sure we were set to go. He went the extra step.

silvia M. 
Rating:
5.0

Customer did not leave a comment.

Shawnaree S. 
Rating:
5.0

The new Roswell facility on South Main is wonderful!

Jesse C.  |  Overall Experience 
Rating:
5.0

Great customer service from the Roswell location.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH H. 
Rating:
5.0

No suggestions. Keep doing what you're doing.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

harold M. 
Rating:
5.0

Dropoff was quick and easy

Sharron S. 
Rating:
5.0

N/A

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Siria Yara P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The experience was wonderful, the manager and other staff are always friendly. They explained to me how to hook up the trailer I rented and offered applicable products. I rented a unit for a month and was pleasantly surprised at the cleanliness of the faclity.

April A. 
Rating:
5.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Made a stressful situation a smooth transition.

STACY M. 
Rating:
5.0

I had a great experience! The cargo van was perfect for my needs. The Uhaul Manager Mike was great! I will be back!

Ray C. 
Rating:
5.0

Absolutely Nothing to improve the service here at Roswell. This is the Best U-Haul station that I've ever done business with, I've been helped with loading boxes to my truck, having my questions answered and also the rules and regulations explained regarding my cross the states trip. I can't thank Mr. Mikeal Davis Jr. enough - he is very high bar when it came to helping me at U-Haul.

Noemi J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Mike and his crew is top notch group!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
5.0

Felix was very friendly, knowledgeable and talked me through the rental process. Thank you Felix!!

Krystal H. 
Rating:
4.0

Got charged double for gas even though we did not start with a quarter tank... and was charged a gas refueling charge. $60 for 6 balloons of gas.

Brett K. 
Rating:
5.0

Everyone is so nice & helpful!

Angela A. 
Rating:
5.0

Maybe not advertise something as"19.97 per day" then charge almost $200 for ten hours. Other than that your good.

tina R. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Mike was very helpful thank you Mike for your help God-bless you and your family

Rose G. 
Rating:
5.0

Great customer service!!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

This store was awesome! Friendly and helpful associates. I will definitely come again and recommend this store.

Sostena G. 
Rating:
4.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Bernice M. 
Rating:
5.0

The folks at the Roswell location were very professional and courteous.

Dana W. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

JANE W. 
Rating:
5.0

Mike was great, professional, knowledgeable, and a pleasure to work with.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

I Was Very WELL Pleased

Richard G. 
Rating:
4.0

Great Service

Floyd R. 
Rating:
5.0

Customer did not leave a comment.

MARCO J. 
Rating:
5.0

Customer did not leave a comment.

josephine A. 
Rating:
4.0

Customer did not leave a comment.

Gail M. 
Rating:
5.0

Customer did not leave a comment.

Meghan N. 
Rating:
5.0

Friendly and helpful with all the needs.

Adrian O. 
Rating:
5.0

Customer did not leave a comment.

Sydney V.  |  Online Move In 
Rating:
5.0

Excellent and the manager was just the most attentive and helpful as well!!Loved being there just needed a larger unit and yours were all taken!!

NORMAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KRISTY H.  |  First Impressions 
Rating:
5.0

Staff were always helpful when needing anything , one of the best facilities we have ever used

amanda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen O.  |  First Impressions 
Rating:
5.0

Everyone that works there is super nice. Very informative too. Highly recommend them for storage and rentals.

Janene M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Corrina M.  |  Overall Experience 
Rating:
5.0

A very nice, clean and friendly facility. Very happy with the staff, especially Mike the manager, who was always knowledgeable, friendly, and through.

Yolanda C.  |  Overall Experience 
Rating:
5.0

Mikey did a wonderful job. Took very good care of my 84 year old mother. Thanks Mikey!

ALAN C F.  |  Overall Experience 
Rating:
5.0

Mike Davis and his employees do a great job.

Thad B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonard G.  |  Overall Experience 
Rating:
5.0

I Was Very Surprised With The Service! It was Outstanding and Very Friendly I Never Experienced Such Great Service! I Will Always Recommend Everyone I know to U-HAUL. Made Moving So Easy And A Stress Release!

Gilberto C.  |  Online Move In 
Rating:
5.0

The staff and facility are amazing!!! I would highly recommend this location to anyone who has a need for storage or truck rental!

Shana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie B.  |  Overall Experience 
Rating:
1.0

They never reimbursed me for the 100 dollars they guaranteed multiple times I would get back once I brought the truck back. I still haven't gotten the money back after being promised. They THREW AWAY THREE BRAND NEW MATTRESSES IN MY UNIT and gave me a 24 hour window to respond to an email???? Excuse me, CALL ME if you're going to throw away my things. If I wasn't being charged DOUBLE when I originally had a unit at the Virginia location in roswell, for less than thirty dollars, they moved my storage, racked the price up to barely affordable, THEN said because I didn't ALSO buy insurance (which I WAS NEVER ASKED ABOUT) THAT THERES NOTHING THEY COULD DO ABOUT MY MATTRESSES. at LEAST give me back my extra 100 dollars.

Chelsea M.  |  Overall Experience 
Rating:
5.0

Mikey very courteous and helpful!

Bernice M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis V.  |  First Impressions 
Rating:
5.0

The men that work there are VERY helpful and friendly.

diane m.  |  Overall Experience 
Rating:
5.0

We loved our storage. We felt totally comfortable leaving our belongings there. It was a safe place.

Dawn A.  |  Overall Experience 
Rating:
5.0

Great place great experience!!Best customer service I have ever had!!

NORMAN C.  |  First Impressions 
Rating:
4.0

Great people friendly an helpful

DOUGLAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH B.  |  Overall Experience 
Rating:
5.0

Great service

Darren T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alfredo s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Conrad D.  |  First Impressions 
Rating:
5.0

Attendant was friendly and helpful. Walked us to our storage and gave us a full explanation on how it all worked.

Juan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy d.  |  Overall Experience 
Rating:
5.0

Great service clean units

Darren T.  |  First Impressions 
Rating:
5.0

They were helpful and kind need people like that great job.

francis m.  |  First Impressions 
Rating:
2.0

The indoor climate controlled building flooded and destroyed and/or damaged some irreplaceable items, so I'm not exactly satisfied.

Shannon G.  |  Overall Experience 
Rating:
4.0

I am very pleased with the service .I would recommend a storge to a freind ,service was good unit was clean close to the door that was handy.I really like drive in to the storge .considering it was raining that was very nice.my rateing on scale 1-10. Is 10 Thank u Maria Chavez.

MARIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia f.  |  First Impressions 
Rating:
5.0

Upon returning my uhaul Mike,Tim,Ernie and Shyanna were very attentative, friendly,,and very knowledgeable. I love uhaul and will always recommend this great company and warm staff. Thank you Bonnie Cassidy

bonnie c.  |  First Impressions 
Rating:
5.0

Very informative and helpful. Very clean facility.

sHARLENE r.  |  First Impressions 
Rating:
5.0

All staff was accommodating, very friendly and knowledgeable about all products. I really enjoy going to my unit and always feel welcomed. Thank you!

Yolanda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  First Impressions 
Rating:
5.0

Very very friendly and fast service. Great communication between myself and the staff they were very helpful. Facility clean as well. Would highly recommend!

REBECCA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

harold s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan R.  |  Overall Experience 
Rating:
5.0

Mike the owner was fantastic and very accommodating. Great location

Thad B.  |  First Impressions 
Rating:
5.0

Everyone was professional and very helpful.

Diana C.  |  Overall Experience 
Rating:
5.0

The staff is friendly, knowledgeable, kind and very helpful.

Diana C.  |  First Impressions 
Rating:
5.0

This should be the Model store

Brian C.  |  Overall Experience 
Rating:
5.0

Mike and his staff are great! They took good care of me and my belongings.

ABIGAIL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy c.  |  Overall Experience 
Rating:
5.0

Above and beyond! Very helpful

Brian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANALUCIA P.  |  First Impressions 
Rating:
5.0

The facility was just what we needed to securely store our belongings until we moved into our new home. The staff were all very friendly and helpful. I would highly recommend them to anyone needing to store their belongings or rent a truck.

tAMARA R.  |  Overall Experience 
Rating:
3.0

My first visit I waited 45 min to unload because an 18 wheeler was blocking the auto door entrance where you pull in and unload, was very frustrated I had more things to bring but I ran out of day light!!!!

Harold S.  |  First Impressions 
Rating:
5.0

Excellent and friendly customer service. Thank you.

cindy c.  |  First Impressions 
Rating:
5.0

These folks always have a smile, very friendly and knowledgeable. Beautiful facilities...safe...and a great loading and unloading area. Was VERY pleased. Thank you for the wonderful service.

Loretta H.  |  First Impressions 
Rating:
5.0

Loved the convenience of having a loading/unloading bay. It was raining so we stayed completely dry. Lots of space to unload Uhaul. The carts were very helpful and my unit was close to the unloading area. Facility was clean and spacious. Very nice restrooms.

Cynthia P.  |  Online Move In 
Rating:
5.0

Everyone was so polite & accommodating. We were transferred, & will be looking for “U-Haul” storage again based on the new Roswell store.

rex h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shakanyah M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desiree S.  |  Overall Experience 
Rating:
5.0

We were tired after driving for over eight hours but the services we got were awesome. The stuff was so helpful and the storage was well maintained. We knew that we had chosen the right place to keep our belongings. Keep up the good work.

SUBIRA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jefren S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William J.  |  First Impressions 
Rating:
5.0

The only complaint is I did not receive the code to get into the building to access my storage unit! Everything else was great and easy!! Mike took great care of us!!

MATTI C.  |  First Impressions 
Rating:
5.0

Excellent, hands-on customer service! This is a brand new facility, and they are open about their growing pains and dealing with them head on. Access ease is adequate to my needs, and improving rapidly. Thanks especially to Mikey, but the rest of the staff were also friendly and helpful!

Kevin A.  |  First Impressions 
No reviews have been submitted for this location.

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