Customer Reviews for U-Haul Moving & Storage at South Main St Roswell

251 reviews

1705 S Main St   Roswell, NM 88203

(575) 208-0360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(575) 208-0360

1705 S Main St
Roswell, NM 88203

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NIKKI R. 
Rating:
5.0

Customer did not leave a comment.

Yolanda C. 
Rating:
5.0

Mike & Tim were very helpful and patient. Would recommend the Roswell office anytime.

Ana B. 
Rating:
5.0

The only issue I had was there was only one employee working at the time (07:15 AM) who was working with another customer and I had to wait approximately 45 minutes before being waited on. Otherwise the employee was very professional and courteous, other than the wait, I had a great experience renting the trailer the process was flawless.

BILLY T. 
Rating:
5.0

Great service and personality was well knowledgeable Thank Tou

ANDRES B. 
Rating:
5.0

Mike is awesome! Thank you for all your help!

Sostena G. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
5.0

No comments really. Everything went great

SCOTT LOUIS W. 
Rating:
1.0

They charged me for a car tower that I had dropped off the same day I used it and even knew I had dropped it off.

George G. 
Rating:
5.0

Mike and Tim were excellent and very accomodating, especially for two people such as my wife and I, who had no idea what we were doing.

Michael H. 
Rating:
5.0

We loved our storage. We felt totally comfortable leaving our belongings there. It was a safe place.

Dawn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR A. 
Rating:
5.0

Customer did not leave a comment.

DONNY E. 
Rating:
5.0

Customer did not leave a comment.

GLENN G. 
Rating:
5.0

Customer did not leave a comment.

DANNY L. 
Rating:
5.0

We rent regularly and only had one issue that was resolved quickly.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

ISIDRO G. 
Rating:
5.0

Customer did not leave a comment.

Rudy C. 
Rating:
5.0

Great place great experience!!Best customer service I have ever had!!

NORMAN C.  |  First Impressions 
Rating:
4.0

Great people friendly an helpful

DOUGLAS H.  |  Overall Experience 
Rating:
5.0

Great work

JOSE M. 
Rating:
5.0

Excellent service

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

GREGORIO M. 
Rating:
5.0

Customer did not leave a comment.

ALFRED R. 
Rating:
5.0

Everything excellent

MAHMOUD A. 
Rating:
5.0

Mike Davis and his crew do an outstanding job with customer service

THADDEUS B. 
Rating:
5.0

Customer did not leave a comment.

DEANNE C. 
Rating:
5.0

As always the Davis family and their extended family always work and strive for excellent customer service .

PATTY E. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUBEN P. 
Rating:
5.0

Great service

Darren T.  |  Overall Experience 
Rating:
5.0

Great customer service.

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

alfredo s.  |  Overall Experience 
Rating:
4.0

We had a "reservation" for a 10x10 storage room for over a month before we arrived. When I picked up the trailer in Tucson they suggested that I call because there have been a lot of issues with unavailability. Apparently your reservation system allows you to reserve any size room even if it doesn't exist. I had to scramble to find someone to allow me to use their garage for a month. This is absolute garbage and must be fixed immediately! Completely unacceptable and no fault at all of either location.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

Make sure all tires are in good, safe condition with plenty of tread. That was not the case with two of the four tires on the auto transport we rented.

CODY F. 
Rating:
5.0

NA

Albert G. 
Rating:
5.0

No improvements needed, keep up the great work!

TRAVIS B. 
Rating:
3.0

Not having to go inside to get the key when I signed up for mobile pick up. If I wanted to go inside I would have just done all the stuff inside?

Christi N. 
Rating:
5.0

Customer did not leave a comment.

NATHAN JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Conrad D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CASSIDY D. 
Rating:
5.0

Attendant was friendly and helpful. Walked us to our storage and gave us a full explanation on how it all worked.

Juan R.  |  First Impressions 
Rating:
5.0

Not much improvement needed EXCEPT the computers need to be upgraded. It took the clerk 3 tries to get my information and payment to go through and she said it had been giving them problems all day.

JAMES H. 
Rating:
5.0

Customer service was not to par but Mike hims of is awesome

CRUZ M. 
Rating:
5.0

Was received promptly and took care of unhitching trailer...... very professional

Robert U. 
Rating:
5.0

Great service

Michael H. 
Rating:
5.0

Service was great and was handled in a timely manner and all my questions was answered

MICHEAL M. 
Rating:
5.0

All was good. Mike and the rest of the employees are fantastic.

Eric C. 
Rating:
4.0

Customer did not leave a comment.

GRACE M. 
Rating:
5.0

Customer did not leave a comment.

wendy d.  |  Overall Experience 
Rating:
1.0

At first a disaster, uhaul called and canceled my order in less than 24 hours. Spoke with regional manager and she went beyond to make everything good. Later that day uhaul called and said I have no moving company they had been arrested and I'd have to come get unboxes. I stressed that something had to be done far we have no means of getting. this was paid up front and needed to be out of duplex in two days. They did find us a new moving company which was on time and very nice but needless to say I didn't realize they didn't package the unboxes correct. All boxes were clearly marked and the never used one blanket so our stuff was completely crushed, broke and ruined. They had the fragile stuff on the bottom and wooden shelves on top of each other. Office chairs and couch had holes. All my stuff was new because I couldn't get my belongings because of COVID restrictions. This is heart sickening and hope uhaul resolves.

Kathleen C. 
Rating:
5.0

Great service clean units

Darren T.  |  First Impressions 
Rating:
5.0

The ONLY complaint I have is this: I picked up my truck at 8:30 pm. I LOVE that you can get the rental at any time. Very convenient! The directions said the key would be in a locked box on the building. The instructions were in detail and perfect...except there was no key. I called the 1-800 number and she quickly found that the truck had a coded lock on the back of the truck. The key code sent to me opened this lock and the key was in the back of the truck. There should have been something that told me this option if the key wasn't in the key holder thingy on the outside wall. I LOVED the coded lock though. If you were moving stuff to storage & took more than one day, you didn't have to have 2 locks since one was provided with the truck. Also, the lock was perfect no matter what because it was the pick proof, cut proof kind & wasn't keyed so you didn't have to keep up with another key. I also want to mention the staff on the phone & in person were excellent!! Return was perfect. I pulled up, they were there like they knew I was coming. Everything was done there on the spot. No need to go inside. That was even better since I had been moving and was hot, sweaty, and dirty. Thanks everyone!! Love your new location!! (New since I moved here 2 years ago)

Angela A. 
Rating:
5.0

These people were very helpful.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Toni B. 
Rating:
5.0

Keep doing the same thing you are doing.

DOUGLAS H. 
Rating:
5.0

They were helpful and kind need people like that great job.

francis m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO G. 
Rating:
2.0

The indoor climate controlled building flooded and destroyed and/or damaged some irreplaceable items, so I'm not exactly satisfied.

Shannon G.  |  Overall Experience 
Rating:
5.0

Nothing, keep up the great service. this is by far the best location/facility I have been too. Your storage facilities are super!! and the management is the best

CAREY L. 
Rating:
3.0

The store needed some benches and chairs. There was no place to sit down while waiting for service.

JORDAN C. 
Rating:
5.0

Rented a car hauler for 3 days. The equipment performed flawlessly during my entire trip. Quick and easy service represenitive. I was very pleased with the entire rental process and would highly recommend this dealership for your U-Haul rental needs. Excellent Service!

STEVEN H. 
Rating:
5.0

Everyone was excellent, accommodating, and well informed about all products, they even informed of specials I was not aware of. That is real customer service! Everyone was so friendly, I felt relaxed and actually enjoyed renting several units, a truck and purchased merchandise as well.

STEVEN M J. 
Rating:
4.0

I am very pleased with the service .I would recommend a storge to a freind ,service was good unit was clean close to the door that was handy.I really like drive in to the storge .considering it was raining that was very nice.my rateing on scale 1-10. Is 10 Thank u Maria Chavez.

MARIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christi B.  |  First Impressions 
Rating:
5.0

Make sure Mike stays in Roswell South location. He's your best asset!

MAXWELL V. 
Rating:
5.0

Customer did not leave a comment.

patricia f.  |  First Impressions 
Rating:
5.0

Mike Davis and his team do a great job!

THADDEUS B. 
Rating:
5.0

Customer did not leave a comment.

Lorrian V. 
Rating:
5.0

Customer did not leave a comment.

TERRY G S. 
Rating:
5.0

Great service, equipment was in great shape...Mike has a great facility.

TONY R. 
Rating:
5.0

Upon returning my uhaul Mike,Tim,Ernie and Shyanna were very attentative, friendly,,and very knowledgeable. I love uhaul and will always recommend this great company and warm staff. Thank you Bonnie Cassidy

bonnie c.  |  First Impressions 
Rating:
5.0

Very informative and helpful. Very clean facility.

sHARLENE r.  |  First Impressions 
Rating:
5.0

Love the storage area and the people there are super nice and friendly and I enjoy talking with them when I go there. They helped me with all my needs and did a great job with getting me where I had to go. Thanks guys

RUSSELL M. 
Rating:
5.0

Fast and efficient

Jessica K. 
Rating:
5.0

All staff was accommodating, very friendly and knowledgeable about all products. I really enjoy going to my unit and always feel welcomed. Thank you!

Yolanda C.  |  First Impressions 
Rating:
5.0

Everything was great

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE R V. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Pick up truck from Mike at UHaul center in Roswell NM. Very friendly and helpful. Thankyou for the Rental.

RICKY Z C. 
Rating:
5.0

Customer did not leave a comment.

KALEB L. 
Rating:
5.0

Customer did not leave a comment.

Ronald Kenneth J. 
Rating:
5.0

Stellar business, very helpful and cooperative

ALBERT K. 
Rating:
5.0

Customer did not leave a comment.

ODGES M. 
Rating:
5.0

Customer did not leave a comment.

JARED A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

NANCY F. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Mike is great.

JOHNNY M H. 
Rating:
5.0

No comments. Everything went well.

LAWRENCE R V. 
Rating:
5.0

Customer did not leave a comment.

Antony P. 
Rating:
5.0

Very very friendly and fast service. Great communication between myself and the staff they were very helpful. Facility clean as well. Would highly recommend!

REBECCA J.  |  First Impressions 
Rating:
5.0

Outstanding, but undermanned.

William W. 
Rating:
5.0

Customer did not leave a comment.

Juan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH H. 
Rating:
5.0

Just stay as nice, friendly & helpful as you have been

SYLVIA C. 
Rating:
5.0

It was great. Will use it again thank uou

JOSEPHINE G. 
Rating:
5.0

I was so nervous because I never rented a U-Haul so I thought it would break down on us but it rode smoothly all the way Florida with no issues

Marcus B. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Mikey is the best, passed down from his dad on top notch friendly prompt service

DANNY C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
5.0

Mikeal Davis Jr. helped us get our rental pickup and motorcycle trailer picked up and then checked back in. He was thorough, knew what he was doing, and didn't waste any time, even though the computer was down because the Internet was down throughout the city. After a long day on the road, he checked us back in and we were on our way in no time. Thank you, Mikeal!

nancy W. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Nothing to improve excellent customer service

James T. 
Rating:
5.0

Customer did not leave a comment.

Angelia P. 
Rating:
4.0

Customer did not leave a comment.

RICKY K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

This was the first time I've rented from Uhaul and am very pleased. I rented a pick up truck, it was a comfortable ride and had the power and room I needed. This particular facility has everything you need!

MURIEL A. 
Rating:
5.0

Customer did not leave a comment.

KYLA B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
4.0

Customer did not leave a comment.

harold s.  |  First Impressions 
Rating:
5.0

Nothing!! Exceptional place!!! Always use this location for my moving needs. Mike and staff are always efficient, knowledge, and go above and beyond to take care of me!!

PENNY W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Process was fast and vehicle was well maintained. Had me on my way!

SENECA A. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC Y. 
Rating:
4.0

The check in person did not listen to me

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Juan R.  |  Overall Experience 
Rating:
5.0

Mike the owner was fantastic and very accommodating. Great location

Thad B.  |  First Impressions 
Rating:
5.0

Everyone was professional and very helpful.

Diana C.  |  Overall Experience 
Rating:
5.0

The staff is friendly, knowledgeable, kind and very helpful.

Diana C.  |  First Impressions 
Rating:
5.0

This should be the Model store

Brian C.  |  Overall Experience 
Rating:
5.0

Mike and his staff are great! They took good care of me and my belongings.

ABIGAIL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy c.  |  Overall Experience 
Rating:
5.0

Above and beyond! Very helpful

Brian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANALUCIA P.  |  First Impressions 
Rating:
5.0

The facility was just what we needed to securely store our belongings until we moved into our new home. The staff were all very friendly and helpful. I would highly recommend them to anyone needing to store their belongings or rent a truck.

tAMARA R.  |  Overall Experience 
Rating:
3.0

My first visit I waited 45 min to unload because an 18 wheeler was blocking the auto door entrance where you pull in and unload, was very frustrated I had more things to bring but I ran out of day light!!!!

Harold S.  |  First Impressions 
Rating:
5.0

Excellent and friendly customer service. Thank you.

cindy c.  |  First Impressions 
Rating:
5.0

These folks always have a smile, very friendly and knowledgeable. Beautiful facilities...safe...and a great loading and unloading area. Was VERY pleased. Thank you for the wonderful service.

Loretta H.  |  First Impressions 
Rating:
5.0

Loved the convenience of having a loading/unloading bay. It was raining so we stayed completely dry. Lots of space to unload Uhaul. The carts were very helpful and my unit was close to the unloading area. Facility was clean and spacious. Very nice restrooms.

Cynthia P.  |  Online Move In 
Rating:
5.0

Everyone was so polite & accommodating. We were transferred, & will be looking for “U-Haul” storage again based on the new Roswell store.

rex h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shakanyah M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desiree S.  |  Overall Experience 
Rating:
5.0

We were tired after driving for over eight hours but the services we got were awesome. The stuff was so helpful and the storage was well maintained. We knew that we had chosen the right place to keep our belongings. Keep up the good work.

SUBIRA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jefren S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William J.  |  First Impressions 
No reviews have been submitted for this location.

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