Experience was seamless. Pick up and drop off went perfectly. Highly recommend!!
Angela C.Customer Reviews for U-Haul Moving & Storage at Southpark
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The metal trailer floor had a massive dip in it. It looked like it was severely damaged from someone placing an extremely heavy object in the center of the trailer. This caused issues with our road cases that we had wheels on. It caused them to shift around and become damaged.
David B.Check engine light was on and it drove a little rough but it got me to where I needed to go.
crystal R.Excellent service
Wesley P.Perfect location and accommodations. Would definitely recommend.
Barbara T. | Overall ExperienceThe owner was very nice and helpful.
Gregory L.The associate that helped me was very rude. Seemed like I was annoying him/her. I had to make some changes and I felt like the associate that handled my affairs was annoyed and had the worst attitude through the whole experience. I would never use this location again or recommend this location to my friends or family.
STEVEN L.Every thing was great!
Douglas F.Wess was not friendly or helpful to customers that were not Caucasian. His colleague who was not Caucasian, requested assistance with a matter with another customer and he ignored his question. It was very hard watching Wess treat customers and staff with such disregard.
SHAKEDA R. | First ImpressionsStaff at this location are great. Courteus, knowledgeable, helpful. Excellent custumer service. Nely & Jonathan
Nely G.Very easy to reserve vehicle and pick it up. Very nice staff. Convenient location
Gary K.Charles is the best! Been a customer with this U-Haul for well over 20 yrs. Great customer service and always there to help.
Zack H.Luke was wonderful and very helpful. We would give him a 5-star rating.
Terri P.I had to go put more gas in the truck because the pick up location had a quarter tank on the paper work but that was not the same amount in the truck. Very disappointed.
Eugene C.On the day of my reservation, the associate arrived to work 39 minutes late.
Andre N.So I had a very bad experience at another location and the manager at this location was able to fix all the issues I had from the other location and got everything taken care of for me he turned a pretty rough situation into an alright overall experience
Douglas M.Everything was fine and met expectations
Roy H.Rented a 4x8 cargo trailer one way to Lewiston, ID. Picked up and left on trip only to find out both trailer tires were bald, flat spotted, with cord showing. Very unsafe. We turned around and returned home concerned about the condition of the tires. Road service was called and replaced tires. Was extremely disappointed that this location let a trailer leave the lot with tires in this bad of condition. Road service mechanic informed us the tires would not have made this type of trip. Was very concerning for us. Obvious that a safety inspection on this trailer was not done. Will not use this location again.
Connie K.I really love the right actitud and professionalism of Mr. Duke! He's just awesome. Thanks for your assistance and supporting the troops!
Cirilo D.Had a few experiences with Uhaul and they're all great. Thanks
Chris P.Excellent customer service .
Lisa B.Luke was awesome & thoughtful. He made a stressful experience (college move-in) quite enjoyable.
Vonettia C.Not a thing just keep smiling and doing what you doing
TONI J.Needed more help but I understand there were circumstances that were important and couldn't be help. All in all, great job as usual….will be back, keep up the good work.
tracy W.Take the online service away. Put people in the store who are customer friendly and respectful. Don't have a customer on hold 23 minutes then pick up and hang up.
MELINDA W.Luke was awesome dealing with customers making sure he took care of everyone in a timely manner.
jacqueline M.The only improvement needed is to give Luke a raise so he can purchase his Hellcat, because he was awesome! That type of customer service is priceless! Need more guys like Luke!
Brandon L.Luke was The best I came in with no reservations looking for a 10' Box truck and within 15 minutes I was in a Box truck leaving out Once again Luke was the absolute best been to this location I always rent near my house in Newport News
Sherita H.Picking up the uhaul was a pain. Last time the key was in the box and I was sent the pass code for the lock. This time I was not sent a code and was told to go into the store to finish when I did ride share to not have to go into the store.
Robert G.Reservation scheduled me for 7AM at location that does not open until 9am.Caused delay and expensive! Not Happy to waste a lot of time and paying movers to do nothing, Made me very unhappy,
bruce C.Excellent experience.
Scott F.Very friendly and personable service. Very efficient.
PAMELA J.Charles Burton and his staff go up and beyond to be of assistance to there customers I will be using them again in the future and also recommending them to family and friends
Laguamya J. | Overall Experiencecall sooner to confirm arrangements
genevieve S.Always can depend on the Colonial Heights location. Keep up the great work Mr Burton
Marcus T.Great customer service!! 6 stars recommended, especially Charles!
KATIE W. | Overall ExperienceEverything was just excellent
Constantino Z.the manager of the colonal heights VA has allways been very helpfull and polite
Edward M.N/a
TIMOTHYMARKEITH W. | First ImpressionsCharles Burton has one of the best uhaul locations I have ever been to. All his staff are quick ,respectful, efficient. As long as I am in Virginia. I will always recommend this location. High standards are always kept here. I have never been disappointed at Colonial Heights Southpark UHAUL.
Lori S.Faster customer service. Also, gave the wrong drop off location and I had to update the location prior to dropping off. This caused a lot of problems and wait times for me on the phone.
michael D.There was a young lady not employed at this store, but is a U-Haul worker and she stepped in and help the line go a little quicker..the manager needed more help in this store in the morning
juanita h. | First Impressionsnothing
Dorothy L.That the most import thing is the customers because they saw me in the trouble that I didn't help me to result the problem. And they said: they didn't to lose the unit because I was going to another state Florida.
Claudia G.Everything went well, I have no complaints. Keep up the good work.
Damion D.Charles was a pleasure and very good at what he does.
William C.Just upsetting that gas was not where agent stated, thankfully i saw it immediately. Aside from that smooth transaction.
Patricia R.I appreciate the way that I was treated would be good if all business was the same thank you uhaul and employees.
thomas M.I had to sweep dirt from the back of cargo van before I could utilize for a wedding that I rented the vehicle for. Overall service was good; customer service was good. No major problems.
CAPRICE J.Reed the issue I have mentioned above
pairesh P.Quick and easy.
Robert B.Excellent customer service. Clean vehicle and quick service. I recommend this location
Okima R.Paid for equipment wasn't in truck.
Shanitia A.Can't think of any needed changes at this time.
sharry E.None
jason B.professional, courteous and helpful. great experience
Angela Y.THEY WERE FAST AND EFFECENT
CARLTON M.Very nice people here!!
Rolonda S.Charles was great. plus he was helpful and ready to do what needed to be done....
Sandra M.Take plenty of pictures prior to leaving the facility.
DAVID M.Customer service was outstanding! After a long cross country journey, it was a nice checkin with truck and car trailer, and very smooth setup of the storage unit. Hands down best experience I’ve ever had.
Andrew B. | First ImpressionsCharles, the General Manager, is a top professional with a superb demeaner and attitude towards customers. He represents the quintessential manager who goes the distance to help customers and who helped make my experience at his facility top notch. Kudos to him and his staff! Hassan
Hassan E. | First ImpressionsGracias muchas gracias
ROSAENID H. | Overall ExperienceExcellent facility. Staff professional and helpful. Great conversation with staff. Will recommend to family, friends and coworkers needing storage space.
ray o. | First ImpressionsThe staff were extraordinary
Domonique W. | First ImpressionsI appreciated the emails each time a charge was put on my credit card. Thank you! ivan
ivan p. | Overall ExperienceThe main offices shouldn't be making reservations when they don't have an actual number of units already reserved. But it all worked out for me.
Sheila H. | First ImpressionsSome of my things had black mold on them that did not have mold on them previous to moving into the unit. That would be the only downside to this experience
Chamika J. | Overall ExperienceCustomer service was professional and courteous.
LESIA T. | First ImpressionsWhen we arrived to rent our unit, there were items left from the previous occupant that were never removed. When we vacated the unit, we were held responsible for removing the prior occupants items. We didn't receive a discount for the unclean unit.
Charles F. | Overall ExperienceCharles Burton is outstanding in every way in his approach to customer service. He is outstanding as a human being in the way he treat people. A pleasure to deal with.
Dwight C. | Overall ExperienceMakes you feel comfortable with them helping with your moving process
Tess W. | Overall ExperienceI didn't read the online instructions completely. The staff inside was friendly and explained everything to me.
Tiffany P. | Online Move InThe young lady who helped me was very pleasant to work with she was knowledgeable kind and courteous, the only issue that I had was that they weren’t supposed to take another payment out of my checking account but they did, I got it back a few days later but I had already had two checks bounce by then
Kimberly B. | Overall ExperienceOutstanding customer service.The help I receive Sunday and Monday with my equipment from the staff was excellent.Best Custer service around .
leonardo t. | Overall ExperienceGreat staff & customer service is outstanding!
Katherine P. | Overall ExperienceI have used this facility many times and enjoyed it every time.
DAPHNE M. | First ImpressionsThe employees at the facility were most professional and cooperative I've ever encountered. I will use them again with no hesitation.
Natosha B. | First ImpressionsThey have been very helpful during this time with Covid-19 and all .
Patrick P. | Overall ExperienceWe used UHaul for a moving truck and storage. Everyone was very helpful. It was a great experience.
CONNI B. | Overall ExperienceCharles was very helpful and the experience was great.
Karen F. | Overall ExperienceNone at this time
Joseph M. | First ImpressionsGreat experience
Bernard M. | Online Move InStaff was professional welcoming and experienced
Norma N. | First ImpressionsI was happy with my experience!!! Thanks Robin
JABREA M. | First ImpressionsThe staff was friendly, helpful and funny. I appreciate their willingness to accommodate everything we needed.
terre h. | Overall ExperienceThe staff was quick and efficient. The space was exactly what I needed for my daughter’s dorm goods. Very clean facility. I was most happy to find that there was no rodent issues at all. I will be using this site again in the future.
TINA K. | Overall ExperienceMr. Charles goes above to make sure his customers are taken care of. No complaints here. I will surely recommend this UHaul /Storage to anyone. Job well done.
Yolanda T. | Overall ExperienceCharles burton is an exceptional person , always very helpful and easy to work with.
Dwight C. | First ImpressionsTemperature to hot.
Jeffrey T. | Online Move InThank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.
gena e. | Overall ExperienceI did not get the to the lock i paid for back
Barron M. | Overall ExperienceMoving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.
Steven M. | Overall ExperienceI rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!
JOHNLABARR a. | First ImpressionsWill fill my needs, so i get some breathing room.
JOHNLABARR a. | First ImpressionsI rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. Powells
Shanee P. | Overall ExperienceThe storage unit was very clean and well lit.
Nichelle G. | Overall ExperienceNA
Samuel L. | First ImpressionsMade our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.
Andrew S. | First ImpressionsThank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.
Dorothea W. | Overall ExperienceStaff Manager Charles Burtons customer care and service was outstanding. Thank You.
LYNN M. | Overall ExperienceU Haul personal made my daughter’s very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!
Nichelle G. | First ImpressionsGentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.
elizabeth w. | First ImpressionsCharles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!
wiliam g. | First ImpressionsI had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.
Shanee P. | First ImpressionsGreat customer service
Gwendolyn H. | First ImpressionsThe service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.
sheila m. | First ImpressionsI have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.
JAMES P. | Overall ExperienceThe staff there are professionals and have excellent customer service.
Sonia P. | Overall ExperienceI was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .
Latasha R. | First ImpressionsOverall, the storage was inside and was well maintained.
Connor R. | Overall ExperienceCharles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.
MICHAEL W. | Overall ExperienceMr. Burton, the manager at this location along with his Co-workers are customer friendly. Exceptional customer service was provided and the indoor storage facilities are so clean!
RANDALL B. | Overall ExperienceThey showed me professionalism and every ounce courtesy when assisting me. I appreciate their how fast I was able to pay for my storage unit. Thank you.
Sonia P. | First Impressions