Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Moving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.
I rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!
Will fill my needs, so i get some breathing room.
Put staff in this location...it was 8 people in front of me and he had to go outside to check the equipment as he should but the remaining customers continued waiting ..if it was another supplier nearby I would have left...
Keep up the Good Work!!
Great Customer Service! Very professional!
The customer services I have today was very bad when I turned in the truck and I get charged extra for no reason
Truck I received tire well had mud inside and out on driver's side. Customer service was good and items I needed available
Stop fucking over people
I rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. Powells
Good customer service
Your customer service when I dropped off the trailer was poor. I was told "we have other shit to do" so I need to drop it off in the back. I placed it at the sign that said drop off equipment here and left. The young lady that said this had green highlights in her dredlocks or they could've been braids. She was African American. I looked at her and told her ill be dropping it off where the sign says drop off equipment. She was just plan rude and cursing was not at all professional.
Everything was great!
I can not remember her name but I do remember her purple nails & absolutely the sweetest personality, this was my second time dealing with this lady and I can say if I had to deal with anyone else I would pass. I feel so bad that I don't know her name cause I really want her to know that she is awesome.
I've had nothing but the very best of service- all around - at this location.
Customer service was great but I was the only customer at the time. I also come here to get my propane and they are nice when I get that service as well
The inside of the truck was overall clean, but it could have used a little more. I submitted a picture of the dashboard at the time of my pickup.
Easy pick up even easier to store and was able to get my stuff in and out with no problems ! Excellent service !
There need to be a quicker in and out processing for advanced reservation. The lengthy wait negates the extra incentive to advance register especially since there was only one attendant.
I've used this location a few times now and I've always had a good experience. The people who work here are friendly, helpful and competent. I would use this location again.
Appreciated valet service
I'm appreciative of everything the team did they were respectful and very professional
ALWAYS GREAT HERE!
THESE GUYS ARE ALWAYS GREAT!
It would be very helpful (and safer) if the exterior windshield were cleaned, as well as, the interior window. Also, there was evidence of a liquid spill in the cab - sticky and all over the floor - that had not been cleaned or wiped up.
Easy process, but the truck was an older model and very beat up. I would still consider renting from Uhaul when I move again in the spring. Thanks
I would recommend this location to everyone. They are professional, courteous, and efficient. I have been using their services for years.
Excellent service
Love this location! Excellent service is always a plus, and that's exactly what you'll get here. Thank you!
Please contact for details
It was a after hours drop off
Excellent customer service by the U-haul representative. She helped me change to a vehicle more conducive to the task at hand. She was very efficient and personable. An exemplary employee to represent the U-haul brand.
Great customer service! Polite and helpful which is rare in this area. Gentleman provided check on vehicle and ensured all my safety checks were good to go. Very satisfied
You guys are great!!
The staff here in Colonial Heights is friendly and very helpful. I highly recommend renting from this location
ROBIN WAS A BIG HELP IN FINDING WHAT I NEED, ID LOVE TO SEE MORE PEOPLE WITH HER ATTITUDE AND GREAT CUSTOMER SERVICE BEHIND THE COUNTER !!!
The storage unit was very clean and well lit.
Very good customer service very polite.
💯💯💯💯
This location has been the only location that I use. Charles and his staff are always available for any customers concerns. They are what I consider to be the utmost of professionalism. Many thanks to them for all they do. Kevin Joyce Chester, VA.
Don't give me a time limit of 8 hours when I'm trying to move a home
Always a Great experience at this location Thanks
Everything was 5 star rated
N/A
I had a really good experience. The gentleman helping me was very knowledgeable and made sure I was taken care of. Store is clean and organized. He made my first uhaul experience great. I will surely be back!
Nothing at this location. They made you feel like family!
The wait time to get a U-haul rental was an hour. Took way too long to get the keys. The staff was so-so. They couldve been more professional. The restroom was clean. The facility had too much going on like too many boxes, products in the way in the lobby.
Lower rates
Good experience. Just had to add gas at the beginning instead of after
They told me where to park but they didn't come out to make sure it was were they wanted it. It would have been nice to have someone come out to assist with disconnecting like they do when it is being connected.
It was a last minute decision. Fast and easy.
Excellent service
The only problem I had was the Trailer Door stuck and was difficult to open. I forgot to mention this when I returned the equipment. Hopefully, you can look at the receipt and see which one it was and oil the rollers. Other than that the entire experience was Outstanding and Professional keep up the good work.
They lied about my mileage 10 days after I dropped it off . My contract had a different vehicle listed . Couldn't be more unorganized. So now I'm charged the more for mileage because of the wrong truck was given to me . Omg!
NA
Made our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.
Thank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.
Staff Manager Charles Burtons customer care and service was outstanding. Thank You.
U Haul personal made my daughter’s very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!
Gentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.
Charles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!
I had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.
Great customer service
The service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.
I have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.
The staff there are professionals and have excellent customer service.
I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .
Overall, the storage was inside and was well maintained.
Charles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.
Mr. Burton, the manager at this location along with his Co-workers are customer friendly. Exceptional customer service was provided and the indoor storage facilities are so clean!
They showed me professionalism and every ounce courtesy when assisting me. I appreciate their how fast I was able to pay for my storage unit. Thank you.
Turn-in, in Virginia was exceptional. The issuing facility, Torrance, CA, failed to properly check vehicle (wiper blades). I lost 1 1/2 travel days due to the poor wiper blades.
All Around TERRIBLE!! Unprofessional Theives
Very good service
It met our short term needs well.
Staff is super friendly at this location and has shown me to continue my high thoughts of your company as my telephone reservation and inadequate service of the customer service over the phone did not
Thanks for the use of your facility.
Excellent customer service!!!!!
Thanks
Mr. Charles made my transition back into town smooth and easy. I appreciate that.
Unfortunately I can not remember the young mans name that helped me but his customer service was absolutely wonderful.. he was a perfect gentleman. I needed that at that moment I was in.. thank you!
I have been using this location of the uhaul franchise for over 18 years and no matter when I need anything, trucks, storage, supplies, etc., the staff has always gone above and beyond expectations.
Help full and friendly.
I felt my things were safe. We just moved further away and didnt need to store as much stuff which is why we closed it
South park Uhaul, is a great demonstration of excellence! From management to employees 5 star experience every time!!!!!
I liked the fact that it was inside. I did not have to worry about the weather conditions. I felt secure.
