Customer Reviews for U-Haul Moving & Storage at Southpark

1862 reviews

804 W Roslyn Rd   Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

(804) 520-4840

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(804) 520-4840

804 W Roslyn Rd
Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Needs updating!!

John E. 
Rating:
5.0

Customer did not leave a comment.

Beverly C. 
Rating:
5.0

As per the week prior, excellent team who attends to you and genuinely appreciated.

Natalie C. 
Rating:
4.0

Don't be on a personal phone call via iPods or headphones of any kind while trying to help a customer

Johnathon S. 
Rating:
5.0

if it was any better i could not stand it

James V. 
Rating:
5.0

Customer did not leave a comment.

Rossen D. 
Rating:
5.0

Mr Charles Burton is an excellent manager and a great asset to your company.

Ronald A. 
Rating:
3.0

Have more staff to assist customers

Demetria W. 
Rating:
5.0

3 ladies that attended to me were fabulous and humble. I will recommend to others and I will be back this week again.

NATALIECELIS C. 
Rating:
5.0

The whole thing went very smooth thank you

Douglas L. 
Rating:
4.0

It was clean but the truck wasn't inspected good enough. The roof had a hole in it and caused my items to get wet.

Lewis T. 
Rating:
5.0

Customer did not leave a comment.

Leonard V. 
Rating:
1.0

Customer did not leave a comment.

Shatoria T. 
Rating:
3.0

I didn't think that it would cost .me over 100 dollars to pick up a lawnmower

Meredith B. 
Rating:
4.0

When returning a vehicle have someone come out and inspect it and check the gas level and everything so that when getting the final bill there is no surprises or anything.

Jay C. 
Rating:
2.0

Customer did not leave a comment.

Thomas F.  |  Online Move In 
Rating:
3.0

The woman that worked the counter acted like she did not want to be there. She was curt and unhelpful towards me and blatantly disrespectful to another customer. Possibly needs some retraining on how to treat customers, especially since she is in a customer service position.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Everything was great

Andrew J. 
Rating:
5.0

Very informative and very nice went above and beyond helpful. Would recommend them to everyone. Thank you so much for your help.

Victoria W. 
Rating:
5.0

People were helpful. Site was clean and had all of the supplies I would have needed.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

Install 3 seats

Yolanda T. 
Rating:
5.0

Customer did not leave a comment.

alex B. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Lady I spoke to there was very rude

Jermaine R. 
Rating:
4.0

Customer did not leave a comment.

Marva F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Great 👍

ENNISCASELL J. 
Rating:
3.0

The tire on the trailer blew out looked like it dry rotted. I had to wait 85minutes for roadside.That could have been avoided if the trailer was inspected for that kind of issue.

Geraldine W. 
Rating:
5.0

No recommendations at the moment

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHALISON J. 
Rating:
5.0

Keep up the good work

Angela S. 
Rating:
3.0

I would have appreciated a detailed statement of what I owed and why.

mailyn J. 
Rating:
5.0

The staff was very polite and knowledgeable. No improvements needed.

Peggy G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Nothing perfect 👌

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Charmayne W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

megan f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Moving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.

Steven M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

WYNEE B.  |  First Impressions 
Rating:
2.0

I rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!

JOHNLABARR a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yehudah B. 
Rating:
3.0

Will fill my needs, so i get some breathing room.

JOHNLABARR a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARVIN T. 
Rating:
4.0

Put staff in this location...it was 8 people in front of me and he had to go outside to check the equipment as he should but the remaining customers continued waiting ..if it was another supplier nearby I would have left...

CAROLYNLOUISE H. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Keep up the Good Work!!

wanda B. 
Rating:
5.0

Great Customer Service! Very professional!

Barry C. 
Rating:
4.0

Customer did not leave a comment.

Eugene G. 
Rating:
3.0

The customer services I have today was very bad when I turned in the truck and I get charged extra for no reason

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
2.0

Truck I received tire well had mud inside and out on driver's side. Customer service was good and items I needed available

Durshay F. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
1.0

Stop fucking over people

JOSEPHTERRELL W. 
Rating:
4.0

I rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. Powells

Shanee P.  |  Overall Experience 
Rating:
5.0

Good customer service

MARKSTEVEN L. 
Rating:
1.0

Your customer service when I dropped off the trailer was poor. I was told "we have other shit to do" so I need to drop it off in the back. I placed it at the sign that said drop off equipment here and left. The young lady that said this had green highlights in her dredlocks or they could've been braids. She was African American. I looked at her and told her ill be dropping it off where the sign says drop off equipment. She was just plan rude and cursing was not at all professional.

AEISHYA G. 
Rating:
5.0

Everything was great!

alexander L. 
Rating:
5.0

I can not remember her name but I do remember her purple nails & absolutely the sweetest personality, this was my second time dealing with this lady and I can say if I had to deal with anyone else I would pass. I feel so bad that I don't know her name cause I really want her to know that she is awesome.

excel M. 
Rating:
5.0

I've had nothing but the very best of service- all around - at this location.

Annemarie M. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
4.0

Customer service was great but I was the only customer at the time. I also come here to get my propane and they are nice when I get that service as well

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Ivan P. 
Rating:
5.0

The inside of the truck was overall clean, but it could have used a little more. I submitted a picture of the dashboard at the time of my pickup.

Joron H. 
Rating:
5.0

Easy pick up even easier to store and was able to get my stuff in and out with no problems ! Excellent service !

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA E.  |  Overall Experience 
Rating:
4.0

There need to be a quicker in and out processing for advanced reservation. The lengthy wait negates the extra incentive to advance register especially since there was only one attendant.

Leonard D. 
Rating:
5.0

I've used this location a few times now and I've always had a good experience. The people who work here are friendly, helpful and competent. I would use this location again.

Bettie D. 
Rating:
5.0

Customer did not leave a comment.

PAMELASUE E. 
Rating:
4.0

Customer did not leave a comment.

Rob R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Appreciated valet service

Malcolm P. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

I'm appreciative of everything the team did they were respectful and very professional

Jerrell B. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annemarie M. 
Rating:
5.0

ALWAYS GREAT HERE!

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

THESE GUYS ARE ALWAYS GREAT!

Stephen G. 
Rating:
5.0

It would be very helpful (and safer) if the exterior windshield were cleaned, as well as, the interior window. Also, there was evidence of a liquid spill in the cab - sticky and all over the floor - that had not been cleaned or wiped up.

Annemarie M. 
Rating:
5.0

Easy process, but the truck was an older model and very beat up. I would still consider renting from Uhaul when I move again in the spring. Thanks

Eric Y. 
Rating:
5.0

Customer did not leave a comment.

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

SABRINAELAINE S. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

I would recommend this location to everyone. They are professional, courteous, and efficient. I have been using their services for years.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Alaina D. 
Rating:
5.0

Customer did not leave a comment.

Roy N. 
Rating:
5.0

Excellent service

Terri L. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Mindy S. 
Rating:
5.0

Love this location! Excellent service is always a plus, and that's exactly what you'll get here. Thank you!

Annemarie M. 
Rating:
1.0

Please contact for details

Michael G. 
Rating:
5.0

It was a after hours drop off

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Excellent customer service by the U-haul representative. She helped me change to a vehicle more conducive to the task at hand. She was very efficient and personable. An exemplary employee to represent the U-haul brand.

Lisa H. 
Rating:
3.0

Customer did not leave a comment.

Irshad A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
4.0

Customer did not leave a comment.

alicia c.  |  Overall Experience 
Rating:
5.0

The storage unit was very clean and well lit.

Nichelle G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIMPHY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  Overall Experience 
Rating:
5.0

NA

Samuel L.  |  First Impressions 
Rating:
5.0

Made our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.

Andrew S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Devon K.  |  Overall Experience 
Rating:
5.0

Thank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.

Dorothea W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elizabeth w.  |  Overall Experience 
Rating:
5.0

Staff Manager Charles Burtons customer care and service was outstanding. Thank You.

LYNN M.  |  Overall Experience 
Rating:
5.0

U Haul personal made my daughter’s very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!

Nichelle G.  |  First Impressions 
Rating:
5.0

Gentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.

elizabeth w.  |  First Impressions 
Rating:
5.0

Charles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!

wiliam g.  |  First Impressions 
Rating:
5.0

I had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.

Shanee P.  |  First Impressions 
Rating:
5.0

Great customer service

Gwendolyn H.  |  First Impressions 
Rating:
5.0

The service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.

sheila m.  |  First Impressions 
Rating:
5.0

I have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.

JAMES P.  |  Overall Experience 
Rating:
5.0

The staff there are professionals and have excellent customer service.

Sonia P.  |  Overall Experience 
Rating:
2.0

I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .

Latasha R.  |  First Impressions 
Rating:
5.0

Overall, the storage was inside and was well maintained.

Connor R.  |  Overall Experience 
Rating:
5.0

Charles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Mr. Burton, the manager at this location along with his Co-workers are customer friendly. Exceptional customer service was provided and the indoor storage facilities are so clean!

RANDALL B.  |  Overall Experience 
Rating:
5.0

They showed me professionalism and every ounce courtesy when assisting me. I appreciate their how fast I was able to pay for my storage unit. Thank you.

Sonia P.  |  First Impressions 
Rating:
2.0

Turn-in, in Virginia was exceptional. The issuing facility, Torrance, CA, failed to properly check vehicle (wiper blades). I lost 1 1/2 travel days due to the poor wiper blades.

floyd h.  |  First Impressions 
Rating:
1.0

All Around TERRIBLE!! Unprofessional Theives

Ni Yona B.  |  Overall Experience 
Rating:
5.0

Very good service

sonya m.  |  Overall Experience 
Rating:
4.0

It met our short term needs well.

James O.  |  Overall Experience 
Rating:
5.0

Staff is super friendly at this location and has shown me to continue my high thoughts of your company as my telephone reservation and inadequate service of the customer service over the phone did not

Karen J.  |  Overall Experience 
Rating:
4.0

Thanks for the use of your facility.

LISA G.  |  Overall Experience 
Rating:
4.0

Excellent customer service!!!!!

Beverly F F.  |  Overall Experience 
Rating:
5.0

Thanks

Octavia W.  |  Reservation 
Rating:
5.0

Mr. Charles made my transition back into town smooth and easy. I appreciate that.

Stephanie H.  |  Reservation 
Rating:
5.0

Unfortunately I can not remember the young mans name that helped me but his customer service was absolutely wonderful.. he was a perfect gentleman. I needed that at that moment I was in.. thank you!

Leslie H.  |  Reservation 
Rating:
5.0

I have been using this location of the uhaul franchise for over 18 years and no matter when I need anything, trucks, storage, supplies, etc., the staff has always gone above and beyond expectations.

LYNN M.  |  Reservation 
Rating:
5.0

Help full and friendly.

gary m.  |  Overall Experience 
Rating:
5.0

I felt my things were safe. We just moved further away and didnt need to store as much stuff which is why we closed it

Tammy H.  |  Overall Experience 
Rating:
5.0

South park Uhaul, is a great demonstration of excellence! From management to employees 5 star experience every time!!!!!

global w.  |  Overall Experience 
Rating:
4.0

I liked the fact that it was inside. I did not have to worry about the weather conditions. I felt secure.

Jan M.  |  Overall Experience 
No reviews have been submitted for this location.

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