Customer Reviews for U-Haul Moving & Storage at State Line

1,694 reviews

5005 N State Line Ave   Texarkana, TX 75503
(Just South of I-30 on Stateline Ave)

(903) 832-5073

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(903) 832-5073

5005 N State Line Ave
Texarkana, TX 75503
(Just South of I-30 on Stateline Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

sid F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Melissa is RUDE and I paid for my stuff then had to pay for it again for it to clear after I had records showing it was paid. NEVER USING UHAUL AGAIN.

Diedre H. 
Rating:
5.0

Customer did not leave a comment.

Billie M. 
Rating:
4.0

Customer did not leave a comment.

Debra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Friendly and helpful staff. Very well maintained, and plenty of carts.

NATHAN L.  |  First Impressions 
Rating:
5.0

Keep up the great work

STACY S. 
Rating:
3.0

The only disappointment was I was verbally told that gasoline would be approximately $4 and change per gallon if I did not return the vehicle with the same amount of gas at 3/4 of a tank. That price seemed reasonable. Then I was charged about $14 and change per gallon. I will rent elsewherr next time.

GLENN B. 
Rating:
4.0

always busy, not enough help, sometimes long wait to get service, only reason I could not give them a rating of Excellent

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

phillip W. 
Rating:
5.0

Easy and painless

David D. 
Rating:
5.0

Amazing facilities. The service was fast and professional but most importantly, they had what we needed.

Scotty S. 
Rating:
5.0

Outside appearance and inside of facilities was very clean and neat. Very professional and helpful.

ruby b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

The contract extension wasn't communicated to this location, but they remedied it quickly via email.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Customer did not leave a comment.

Langley F. 
Rating:
2.0

1st off when you rent equip you have to walk about 1/2 to get your truck. I rented a 20ft truck, appliance dolly and was suppose to be a 5x8 trailer. I got home, the next day loaded truck and trailer. Received a call that I have to come all the way back up that they gave me wrong trailer, unloaded trailer, drove all the way back to uhaul location to trade trailers lady said I would have just kept what you have, this made us 2 hours late for our departure.

LISA B. 
Rating:
5.0

Nothing, that I see.

vanessa G. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

The truck smelled like smoke and it had no gas

ALTON N. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE E. 
Rating:
5.0

The staff was friendly and very helpful through the whole process.

Chris O. 
Rating:
4.0

They wanted me to back up and hook up to their equipment inside their warehouse and pull out. Seems ridiculous to make a customer risk hitting their building with their equipment. Other than that; great service

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Ann E. 
Rating:
5.0

Staff was cordial and informative. Eliminate extremely long WAIT time when calling by phone.

barbara M. 
Rating:
1.0

I was not moved out when I left storage causing me a hassle to get my money returned. I will be going elsewhere from now on. Please remind your employees personal phone calls should not be continued when a customer entetes your store. Very unprofessional!

KIMBERLY L.  |  Overall Experience 
Rating:
5.0

Dropping off the truck and trailer they told me that I would have to deliver the trailer to one location and the truck to a completely different location and said I would be charged destination fees if I didn't comply.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Dawn J. 
Rating:
5.0

Customer did not leave a comment.

Clinton S. 
Rating:
5.0

Customer did not leave a comment.

Clinton S. 
Rating:
5.0

Customer did not leave a comment.

sara E. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Clint S. 
Rating:
4.0

The QR code on the night drop box led to a website, but the check in process wouldn't let my iPhone take pictures (or the iPhone wouldn't let me inside the webpage).

Ernest C. 
Rating:
3.0

Customer did not leave a comment.

SHEREE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Audra T. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Easy return

CHRISTINE B. 
Rating:
5.0

Braylon was a gem he was very nice, and a very respectful young man

kellie O. 
Rating:
2.0

Customer did not leave a comment.

Sheena W. 
Rating:
1.0

Pick up TEXARKANA TX (All they do is U-Haul) Very Rude, stopped by at 6:37 pm to chk on getting trailer early, they said they quit renting at 6:30.. I stated it's only 6:37… would not work with me.. stated we open at 7am…. ( we left and went to Dinner at Olive Garden while having dinner guess who walks in, yep the U-Haul person, guess she didn't want to be late for her date is why she didn't want to help me out at 6:37pm) Next Day. 6:45 am next morning…Standing at door at 6:45 am the 2 employees walking around saw us waiting, still waited to 7:05 to open, I said good-morning the employee looked at me and walked away without comment like I didn't matter, upon hooking up trailer, (Car Carrier), no safety instructions, no info on operating attachments to secure vehicle on trailer.. SAD people are that way.. Rental Drop Off Moultrie Ga Jimmy's Auto Sales was a different story, Friendly very helpful went out of his way to help us

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

SHANICE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katlyn S. 
Rating:
3.0

Customer did not leave a comment.

Reginald S. 
Rating:
3.0

Staff was rude and unhelpful. Attitudes from the moment i walked into the store. The two females on shift were irritated that I dared to ask them a question or even as where I can throw garbage away. If looks could kill I would be dead.

Clark M. 
Rating:
5.0

Customer did not leave a comment.

Kaleb J. 
Rating:
5.0

Couldn't have asked for better service!! Super easy and pleasant rental experience!

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
2.0

Customer did not leave a comment.

Addai I. 
Rating:
4.0

I was told by my drop off uhaul place that the trailer was not hooked up the right way by my pick up uhaul place.

Glenda S. 
Rating:
5.0

Customer did not leave a comment.

Kayla L. 
Rating:
5.0

All good

Dell W. 
Rating:
4.0

Customer did not leave a comment.

Demeris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
4.0

Customer did not leave a comment.

Glenda S. 
Rating:
3.0

Customer service was not very informative or did he have good communication

Marion E. 
Rating:
3.0

Customer did not leave a comment.

LaMesha W.  |  First Impressions 
Rating:
5.0

Keep those great workers.

Lovelle J. 
Rating:
1.0

Try not over charging people. I was over charged for mileage and the truck. I had already paid for one whole day. Truck and mileage. When I returned it I was charged for four days mileage and four days truck. I had put twenty in gas just before pulling in at U-Haul. This caused my account to be over drawn. The asst.manager Melissa West, not related was extremely rude. I will never rent from U-Haul again and have told my family and friends not to.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

himmie b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cameron H. 
Rating:
3.0

A little high but I had to have a storage unit

Shelia P.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Linda L. 
Rating:
3.0

The vehicle I was given had a malfunctioning air conditioner. It would only blow cold air when stopped or while driving only when foot was off accelerator when coasting. Any time the vehicle was accelerated or even steady highway speed, it blew hot air, and when over 60 mph the air would completely shut off. It was 100 degree outside and my uHaul experience was miserable.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

chip B. 
Rating:
4.0

This was not the location I chose to drop off the trailer. Far pout of my way. Why make a reservation if U-Haul is going to change the pickup and drop off location? Probably will never use U-Haul again for this reason.

William M. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
1.0

I traveled 250 miles one way to pick up my belongings before 10 pm at 9 pm I couldn’t get into my storage for some reason. I called mellisa west the GM and she said there was no access allowed because of some sort of camera issues. She offered no remorse or solution. I had to stay the night and get a hotel room for me and my family. At 7 am when uhaul opened up I seen mrs west she was very unprofessional and had no intention on helping me or my family as she walked around with some other lady who worked for uhaul. Overall I will never use uhaul again from this facility. I am shocked mrs west is even a GM she definitely needs some retraining courses.

chris m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

DEIRDRE J.  |  Overall Experience 
Rating:
1.0

My mileage read 8688 they charged over 10 miles before I even left the facility.....

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Danny D. 
Rating:
2.0

The agent that was assisting me was playing a game on her phone right in front of me the whole time I was there.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

Great staff

Ronald D.  |  First Impressions 
Rating:
1.0

The staff was very rude. Had to wait on one employee to finish her game on her phone before she would help me. Another employee had his head phones in and could barely hear me. Turned in the truck with a half a tank maybe a little over. Picked up the truck with just under a half a tank. Still wanted to charge me a gas fee even though it was a little over what we picked it up at. Overall customer service was terrible and have never been more disappointed. Tried calling customer service to inform them of how there employees are representing the company but could never get through to anyone.

ashley B. 
Rating:
3.0

As warm as a dreamsicle.

CAMELIA D. 
Rating:
5.0

I was told I had a quarter tank gas and I only have 1/8th. Those vans need running boards on the m. I had a hard time getting in and especially out.

JULIA I. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn W. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

GINNA A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Constance F. 
Rating:
5.0

Normally this location is a 5-star rating. But this time, the young lady checking me in was too busy playing on her phone to give any attention to what I was saying, asking or needing. It seemed that I was interrupting her day and she was just trying to brush me off.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Melba G.  |  First Impressions 
Rating:
4.0

Improve on customer relations a lil bit . Other than a great experience. Plan on coming back in a week or two & rent the pick up again . I will be conducting businesses there again. Third time I used this location since January of this yr . Thanks again u haul

Bernard F. 
Rating:
2.0

The lady that rented us the unit was rude. We booked in line in climate controlled and she gave us a small one and not climate controlled. It was smaller than we booked. I was very angry with her. But when we left she was gone and other ladies were nice. Really nice

Casondra C.  |  First Impressions 
Rating:
4.0

Sales person moves a little slow and he needs a some training customer service

yvonne M. 
Rating:
5.0

Customer did not leave a comment.

MAKESHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Staff was great! Great team and service. Price is high.

josh h.  |  First Impressions 
Rating:
4.0

Staff was knowledgeable and friendly.

edward M. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

Alma B. 
Rating:
5.0

There isn't anything y'all can improve because everyone is very polite

Christi C. 
Rating:
5.0

Excellent customer service

frank B. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY B.  |  Overall Experience 
Rating:
4.0

First impression of a customer based on looks is always well to show and tell. Other than that this retired army veteran of combat is tired.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Seat. Belt was very loose

SRINIVASAN S. 
Rating:
4.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nothing

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Diane K. 
Rating:
5.0

Everything was great

CAROLINE S. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Customer did not leave a comment.

DERRICK C.  |  First Impressions 
Rating:
5.0

Loved it.

TIMOTHY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

There was one lady who was very rude. I will not rent again from this location.

Kristi L. 
Rating:
5.0

Good customer service

Michael B. 
Rating:
5.0

Gentleman was excellent help! Need to hang onto him!

Ken K.  |  First Impressions 
Rating:
5.0

Convenient location for me indoor climate controlled Good facility

Burns B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATALIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna W.  |  Overall Experience 
Rating:
5.0

Can’t remember the girls name that helped me but she was awesome!! Her and the other person was very friendly! And very helpful. Thank you!

SHEILA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Broderick L.  |  Overall Experience 
Rating:
5.0

Johnathan went above and beyond to help to make sure we were taken care of. His customer service skills are perfect. He's always super friendly and has a great attitude. And if he can't answer a question he finds someone who can. He's great. Thank you Johnathan

Ivan S.  |  First Impressions 
Rating:
3.0

I haven't moved in my stuff yet, today I will be though. However, I did go up there a day early just to see where it was located. I didn't catch the lady that helped me name, but she was very helpful. She even took me right to my unit, just to show me where it was at, without me even asking her too. Overall, all the staff I came in contact with, was very very helpful and nice.

Samantha Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Orlando L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda c.  |  Overall Experience 
Rating:
5.0

Very pleased with facility.

Debera G.  |  Overall Experience 
Rating:
5.0

Melissa is amazing! You employ a priceless commodity for your company. Treat her as such!

MICHAEL O.  |  Overall Experience 
Rating:
5.0

Friendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.

Patricia H.  |  Overall Experience 
Rating:
5.0

Good staff and knowledgeable.

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE F.  |  First Impressions 
Rating:
5.0

Great service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.

David P.  |  First Impressions 
Rating:
5.0

Great customer service!!

Gwendolyn S.  |  First Impressions 
Rating:
5.0

Great access to storage. Thank you

Francois E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

skilar o.  |  Overall Experience 
Rating:
5.0

Na

LAKYN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard w.  |  Overall Experience 
Rating:
5.0

To save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!

Vanessa g.  |  Overall Experience 
Rating:
1.0

I rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!

hazel j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy S.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day

Jasmine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENNIS ALLEN III S.  |  First Impressions 
Rating:
5.0

Staff was always attentive and friendly from check-in to check out. I was very compressed.

charles c.  |  Overall Experience 
Rating:
5.0

I will always use U-Haul there is none better, I appreciate your services. Thank You.

Obie J.  |  First Impressions 
Rating:
5.0

Best U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!

Charity H.  |  Overall Experience 
Rating:
1.0

The staff wasn’t friendly

Tyann E.  |  Overall Experience 
Rating:
5.0

They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!

Brian N.  |  First Impressions 
Rating:
5.0

The staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.

Charity H.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.

Cindy S.  |  Overall Experience 
Rating:
2.0

Cost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again

Amanda G.  |  Overall Experience 
Rating:
5.0

I use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.

DEWAINE P.  |  Overall Experience 
Rating:
5.0

Samantha was extremely pleasant and helpful.

Marisa R.  |  First Impressions 
Rating:
5.0

Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.

Patricia H.  |  First Impressions 
Rating:
5.0

Staff professional and courteous happy to assist and make it a pleasant and stress free experience for me.

cloteial u.  |  First Impressions 
Rating:
5.0

Thanks for everything.

Della E.  |  Overall Experience 
Rating:
1.0

Poor customer service

Shawn E.  |  Overall Experience 
Rating:
5.0

Good job

tim h.  |  Overall Experience 
Rating:
3.0

Hour of operations not every good. Some people work til 8pm each night. Everything else was ok.

BRENDA B.  |  Overall Experience 
Rating:
5.0

Thank to all the staff for good customer service

Steve M.  |  Overall Experience 
Rating:
5.0

Jonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!

Erin S.  |  First Impressions 
Rating:
1.0

The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin

Amanda G.  |  First Impressions 
Rating:
5.0

Great service !!!

Jack W.  |  First Impressions 
Rating:
5.0

Great customer service

jaquan j.  |  First Impressions 
Rating:
5.0

Great experience!

Marionette D.  |  Overall Experience 
Rating:
5.0

If I needed a storage unit I would consider the u haul facility in Texarkana Texas.

Lora T.  |  Overall Experience 
Rating:
5.0

I always prefer my friends to Uhaul. I highly recommend their services for his/her options.

margaret m.  |  Overall Experience 
Rating:
5.0

Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.

margaret m.  |  Reservation 
Rating:
1.0

Dear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.

Michael G.  |  Reservation 
Rating:
1.0

This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....

MARY ANN J.  |  Overall Experience 
Rating:
5.0

none

Dorothy O.  |  Overall Experience 
Rating:
5.0

Great Service

joseph s.  |  Overall Experience 
Rating:
4.0

Uhaul made moving very easy.

IvyAnna C.  |  Overall Experience 
No reviews have been submitted for this location.

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