Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You guys are.already at the top of my list. Great moving experience. Thanks💕
JAQUETTA S.
Rating:
3.0
Customer did not leave a comment.
KELLY R.
Rating:
5.0
Great access to storage. Thank you
Francois E.
|
Overall Experience
Rating:
3.0
Truck I rented smelled like weed really bad to the point I could have gotten in trouble it was over powering when running ac I complained upon drop off but it was dismissed as being funny
CHRISTOPHER O.
Rating:
2.0
The manager is rude and just not real enjoyable at all to deal with. The assistant manager is phenomenal she is literally the only reason i continue to go to this location. She is 100 times more fit for the manager role than the lady that's in charge now
KYLE M.
Rating:
5.0
Customer did not leave a comment.
KATHLEEN S.
Rating:
5.0
Customer service was very good employees were friendly
SANDA K.
Rating:
3.0
Man that was hooking me up was rude and seemed to be in a rush. Broke my trailer hook up and blew a fuse to my brake lights
DeAuna C.
Rating:
5.0
Customer did not leave a comment.
ANDREW R.
Rating:
5.0
very friendly and helpful staff
HEATHER P.
Rating:
5.0
Customer did not leave a comment.
TAMMY A.
Rating:
5.0
Nothing the attendant picking up and attendant when I brought it back were both courtesy and polite fasting fast out thank you.
RONALD B.
Rating:
5.0
Customer did not leave a comment.
Kyle M.
Rating:
5.0
Customer did not leave a comment.
JAQUALA D.
Rating:
5.0
Customer did not leave a comment.
hulon S.
Rating:
3.0
Truck wasn't working properly when we got it - braking light was setting off
KELI E.
Rating:
5.0
Customer did not leave a comment.
LAMAR H.
Rating:
5.0
Customer did not leave a comment.
RONALD N.
Rating:
5.0
Customer did not leave a comment.
Jackie R.
Rating:
5.0
Customer did not leave a comment.
Don B.
Rating:
5.0
Good job guys!
CLAY R.
Rating:
5.0
Quickest drop off ever! The person that helped was very polite and professional.
Anthony A.
Rating:
5.0
Everything was real easy
Thank you
BRANDY G.
Rating:
5.0
It's not very much that you can do about adding more parking places but other than that five stars. Great service
REGINALD D.
Rating:
4.0
Customer did not leave a comment.
GLORIA M.
Rating:
4.0
Customer did not leave a comment.
ANTHONY L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randy J.
Rating:
5.0
Customer did not leave a comment.
skilar o.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
JAMES G.
Rating:
2.0
The auto transport (AT) was not hooked up properly nor were we shown how to do it. Safety chains were not hooked up nor the straps to go over the tires set up properly. Untrained and un supervised employee at pick up could of put drivers at risk.
Stephany B.
Rating:
5.0
Not much, great location!!
FRED D.
Rating:
5.0
everything was excellent
DIANE G.
Rating:
5.0
Customer did not leave a comment.
WILLIE M.
Rating:
5.0
Customer did not leave a comment.
ERNEST W.
Rating:
5.0
Customer did not leave a comment.
LATOYIA W.
Rating:
5.0
Customer did not leave a comment.
RICHARD D.
Rating:
5.0
Customer did not leave a comment.
ARIEL D.
Rating:
5.0
Na
LAKYN R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSHUA F.
Rating:
5.0
Customer did not leave a comment.
TED D.
Rating:
4.0
I like this location. a lot of inside parking
KENNY W.
Rating:
5.0
Nothing
jeffery C.
Rating:
5.0
Very nice person that completed my transaction.
JOSE A.
Rating:
5.0
Parking lot lot could be difficult for trailers if after hours.
MARCUS B.
Rating:
5.0
Customer did not leave a comment.
JONATHAN F.
Rating:
4.0
Customer did not leave a comment.
ERIC ALFRED F.
Rating:
3.0
Customer did not leave a comment.
BRANDY A.
Rating:
5.0
Customer did not leave a comment.
Ann B.
Rating:
5.0
Customer did not leave a comment.
GAYLEN R.
Rating:
5.0
outstanding customer service checkin and return
great price
will use again
WARREN F.
Rating:
5.0
Customer did not leave a comment.
YARCUS L.
Rating:
5.0
Customer did not leave a comment.
Hollis P.
Rating:
5.0
Customer did not leave a comment.
CATHOLYN W.
Rating:
5.0
Customer did not leave a comment.
Stephanie C.
Rating:
5.0
We received OVER the Top, ProActive Customer Service from Ms. Russell!! She went above and beyond for to make our rental experience at UHaul Outstanding! She seen that I am a regular customer, and I was treated with VIP status. Many Thanks Ms. Russhell you ROCK!! Keep up the Great Work
SHEILA C.
Rating:
5.0
Customer did not leave a comment.
william s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALEDIA H.
Rating:
5.0
Every time I do a reservation you all go above and beyond in making sure that I have what I need for my move. The customer service is excellent an I will continue to do service with you all.
Thank you 😊
Carolyn R.
Rating:
5.0
To save money I moved to get a 10 by 20. If it wasn't for that I would still
enjoying your service....Thxs. a bunch!!
Vanessa g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert W.
Rating:
5.0
Customer did not leave a comment.
Shantel W.
Rating:
5.0
Customer did not leave a comment.
JAVIER O.
Rating:
5.0
The staff at this location are so nice and helpful. They are truly the best.
JENNIFER W.
Rating:
5.0
Customer did not leave a comment.
AMBER R.
Rating:
5.0
Customer did not leave a comment.
STEVEN FORREST B.
Rating:
5.0
Cool under roof setup!
r. B.
Rating:
1.0
Cubby Hole was full and person was rude when I attempted to drop off trailer. I about disconnected and dropped the trailer anyway. He told me that they had received an email that I was redirected to drop off trailer at Stateline Road in Texarkana, TX. I never received such an email. When I arrived at UHaul on stateline rd, I pulled into the equipment return lane and then was pointed to back up and pull into the other lane. This to me was very dangerous as any vehicle entering parking lot could hit me rather easily. I informed attended of my situation. They received trailer without any incidents. What really makes me mad about the situation is that I have been threatened with additional fees if I failed to drop the trailer off a the designated location, yet I received no compensation for the extra effort required to change my drop off location. I picked Chubby hole because it was less than 2 miles from my lodging. I plan on renting future one-way trailers to complete my move by July. I would hope UHaul would provide me with a discount on my next rental.
DON B.
Rating:
1.0
Fix the lights
STEVE D.
Rating:
4.0
Tire blew on trip
Thomas G.
Rating:
4.0
Customer did not leave a comment.
JERRY M.
Rating:
5.0
Fast , Friendly Service
EDWARD WILLIAM T.
Rating:
5.0
Customer did not leave a comment.
Lakeesha B.
Rating:
5.0
Customer did not leave a comment.
Kenneth D.
Rating:
5.0
Customer did not leave a comment.
robert C.
Rating:
1.0
I rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!
hazel j.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anna E.
Rating:
3.0
I did not receive all of the equipment that I paid for. The truck was dirty on outside. Not that clean on inside there was a can rolling around under seat. Didn't see it till you stop and it rolled out. The truck sputtered when you come to a complete stop and start. Mainly when it had a full tank, which made no sense. But all in all the truck was good and the experience was alright
Tina F.
Rating:
5.0
Customer did not leave a comment.
DIANE D.
Rating:
5.0
Customer did not leave a comment.
RYAN G.
Rating:
5.0
Customer did not leave a comment.
ANGELICA C.
Rating:
5.0
Customer did not leave a comment.
brenda w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willard S.
Rating:
5.0
Great folks at this location. Been treated well there every time I visit. I have bought lots of moving supplies here such as tape, bubble, and stretch wrap. Love your products and the value is very good.
William S.
Rating:
5.0
I was impressed by the quality care I received from Mr Johnathan Paxton he was very helpful and professional. I think he deserves a raise for his excellent customer service .
Deatra B.
Rating:
2.0
The uhaul sales representative Melissa was very unprofessional once we encountered an issue when returning our uhaul truck.
We had noticed an additional 75.00 fee charged on our debit card and once we began inquiring about the fee we were met with an attitude and a basic lack of knowledge as to why the additional fees were being charged to our card.i made Melissa aware of the fact that we have rented countless uhaul trucks from this location and numerous other uhaul locations yet had never encountered such an issue before yet she didn't seem to care to listen much less look into the matter.we will not recommend this location to other people in the future and we are now considering removing our items from this storage location as well.
Phillip W.
Rating:
5.0
The facility was super clean, and the employees completely attached/ hooked up the trailer for me, including the electrical connections and safety chains. They were extremely helpful.
My only issue was with one of the ratchets used to secure the vehicle. It was not in the best of shape, but the location and employees were fantastic. They made everything really easy for me!
Christopher C.
Rating:
5.0
Customer did not leave a comment.
John C.
Rating:
4.0
Customer did not leave a comment.
bruce M.
Rating:
1.0
Didn't do my contract right didn't let me know it would be cheaper to drop off at another location didn't have accurate gas didn't bother to explain trailer to me was very adamant that I drop off at a certain location felt very wronged here
Starla S.
Rating:
5.0
Top notch service from start to finish! No improvements necessary. Thank you.
Justin J.
Rating:
4.0
Customer did not leave a comment.
Paula C.
Rating:
2.0
Make sure that the employees is doing what they are hired to do. If they not close help the customers to check the Items back in. I went 15 minutes before closing and they didn't check me in was told where to park the truck and they would check it in the next day.
selma B.
Rating:
5.0
This location and employees were amazing!!
Olivia K.
Rating:
4.0
All was good
Phillip W.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
Excelent customer Service ,And the stuff especially the manager she is Just have Knee survey but one of the stuff needed some Help so she come And Help her. Thats the kind of manager examples as a team leader you Will wanted to work for And she is humbe And kind.
GERLINDA B.
Rating:
5.0
Had COVID protections in place and phone app for return after hours.
KEITH S.
Rating:
1.0
Picking up the uhaul was a very good experience. Returning the uhaul was horrible. The employee was lazy or not trained properly.
Karita H.
Rating:
5.0
Very friendly and professinal staff
Megan S.
Rating:
4.0
Customer did not leave a comment.
Tracy S.
|
Overall Experience
Rating:
5.0
I had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day
Jasmine C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ENNIS ALLEN III S.
|
First Impressions
Rating:
5.0
Staff was always attentive and friendly from check-in to check out. I was very compressed.
charles c.
|
Overall Experience
Rating:
5.0
I will always use U-Haul there is none better, I appreciate your services. Thank You.
Obie J.
|
First Impressions
Rating:
5.0
Best U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!
Charity H.
|
Overall Experience
Rating:
1.0
The staff wasn’t friendly
Tyann E.
|
Overall Experience
Rating:
5.0
They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!
Brian N.
|
First Impressions
Rating:
5.0
The staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.
Charity H.
|
First Impressions
Rating:
5.0
Everyone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.
Cindy S.
|
Overall Experience
Rating:
2.0
Cost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again
Amanda G.
|
Overall Experience
Rating:
5.0
I use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.
DEWAINE P.
|
Overall Experience
Rating:
5.0
Samantha was extremely pleasant and helpful.
Marisa R.
|
First Impressions
Rating:
5.0
Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.
Patricia H.
|
First Impressions
Rating:
5.0
Staff professional and courteous happy to assist and make it a pleasant and stress free experience for me.
cloteial u.
|
First Impressions
Rating:
5.0
Thanks for everything.
Della E.
|
Overall Experience
Rating:
1.0
Poor customer service
Shawn E.
|
Overall Experience
Rating:
5.0
Good job
tim h.
|
Overall Experience
Rating:
3.0
Hour of operations not every good. Some people work til 8pm each night. Everything else was ok.
BRENDA B.
|
Overall Experience
Rating:
5.0
Thank to all the staff for good customer service
Steve M.
|
Overall Experience
Rating:
5.0
Jonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!
Erin S.
|
First Impressions
Rating:
1.0
The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There
more but not enough room for everythin
Amanda G.
|
First Impressions
Rating:
5.0
Great service !!!
Jack W.
|
First Impressions
Rating:
5.0
Great customer service
jaquan j.
|
First Impressions
Rating:
5.0
Great experience!
Marionette D.
|
Overall Experience
Rating:
5.0
If I needed a storage unit I would consider the u haul facility in Texarkana Texas.
Lora T.
|
Overall Experience
Rating:
5.0
I always prefer my friends to Uhaul. I highly recommend their services for his/her options.
margaret m.
|
Overall Experience
Rating:
5.0
Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.
margaret m.
|
Reservation
Rating:
1.0
Dear Sirs,
My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.
Michael G.
|
Reservation
Rating:
1.0
This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....
