Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman that worked on my car at this location was awesome. Had 1 little problem and I was able to come in to he very next day and have it resolved. Great facility!
Jeffrey D
Rating:
5.0
Customer did not leave a comment.
Rikki O
|
First Impressions
Rating:
2.0
The staff isn’t really friendly besides one lady. I think she may be the manager, she’s short. But she’s always helpful and nice other than that they were not friendly. Where my unit was is never clean..
destiny m
|
Overall Experience
Rating:
5.0
Professional and friendly
BENNY M
Rating:
5.0
Customer did not leave a comment.
REBECCA H
|
First Impressions
Rating:
1.0
When I arrived the lady over the store was nice and helpful but once I returned the trailer they tried to accuse me of messing the equipment up! Luckily I had gotten a picture before so that was my proof of them lying. 0/10 do NOT recommend this location
DESTINY M
Rating:
5.0
Customer did not leave a comment.
EVELYN S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Vanessa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pamela c
|
Overall Experience
Rating:
5.0
Helped us out when we needed it most! Thank you!!
STEPHEN J
Rating:
5.0
ONE BO$$ ENT. LLC & CYBER SECURITY LLC.
LaMonte W
|
Overall Experience
Rating:
5.0
Nice, friendly Great service
cecil m
Rating:
5.0
Customer did not leave a comment.
Anthony H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NIKKI J
Rating:
5.0
Customer did not leave a comment.
KELLY H
Rating:
5.0
Thank you, for always providing an excellent experience!
Cynthia H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laquesta K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LaQuesta K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl V
Rating:
5.0
Every time we use u haul on state line in Texarkana the service is amazing. They make it so easy. Thanks
JAMIE V
Rating:
5.0
Customer did not leave a comment.
GAIL Y
Rating:
5.0
Customer did not leave a comment.
JESSE E
Rating:
5.0
Customer did not leave a comment.
Tony C
|
Overall Experience
Rating:
5.0
No complaints. I’ve rented from them twice in the last 2 weeks.
RICKY H
Rating:
5.0
Customer did not leave a comment.
gina h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELVIN C
Rating:
2.0
Rude, rude, and more rude.
Ashley F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAMEKIA D
Rating:
5.0
One of the tailgate pins was missing. I didn't notice until after I left with it. It was ok without it to haul junk but still not great.
BEN A
Rating:
5.0
Customer did not leave a comment.
Donald F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shamree W
Rating:
5.0
Customer did not leave a comment.
MYESHA W
|
First Impressions
Rating:
5.0
Always a great experience with this location and its crew. Rented many times and always use this location. Highly recommendable location and its people. Thank you UHaul
MIGUEL G
Rating:
4.0
Customer did not leave a comment.
RICHARD E
Rating:
5.0
Customer did not leave a comment.
TONI L
Rating:
5.0
Only comment I would have would be that in the future I think it would help out. your customers a lot if all 5x9 trailers with the ramp be equipped with the wheel chock for motorcycles.
MIGUEL S
Rating:
1.0
Inform customers to take pictures of the odometer as well as the fuel before and after the trip so they don't get additional charges when they return the truck with less mileage than prepaid as well as the same amount of fuel they left with.
MICHAEL M
Rating:
5.0
Excellent return process !
TIM N
Rating:
4.0
Customer did not leave a comment.
KEYONA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNY F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FELICIA R
Rating:
5.0
Good service.
MICHAEL C
Rating:
4.0
A/C did not work in the truck. The air only blew on the window
CLINT L
Rating:
4.0
Trailer was not swept out but I was told that I would be charged if it came back dirty. I had to sweep it out before I could load my furniture.
TONY H
Rating:
5.0
Pickup of my U-Box went smooth; drop off at the destination had issues. Even though U-Haul had contacted me via text and phone multiple times, my account somehow didn't have a phone number on it when it was time to deliver the U-Box. When they were unable to contact me via phone, they canceled delivery without notification (they could still have contacted me via e-mail, but didn't). I resolved this by talking to U-Haul dispatch through my a manager at my local U-Haul site. She added my phone number back onto my account and rescheduled delivery for the following day. The following afternoon, the driver contacted me to let me know her route was long and delivery would be after normal hours. She eventually delivered at 6:45 in the evening. While all of my stuff was delivered intact, and every individual I spoke with was incredibly friendly and helpful, the service failed on the first delivery attempt and scheduling went later than promised on the second.
KANON W
Rating:
5.0
Ease of rental was welcome during this stressful period. Thank you
ROCKY B
Rating:
5.0
Everything was perfect. Very helpful and the people there are fantastically professional. Equipment was in great condition. Laura the manager always makes sure that I have a positive experience there. I highly recommend this location to be your UHaul location. This is the only location I use.
MELISSA A
Rating:
4.0
Customer did not leave a comment.
BRIAN M
Rating:
4.0
Customer did not leave a comment.
KEVIN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY W
Rating:
5.0
Customer did not leave a comment.
Autumn M
|
First Impressions
Rating:
5.0
After not having the van we were supposed to get at a different location we were sent here. The wonderful lady who took care of us was so nice and very helpful. I will use this location again.
EMILY M
Rating:
3.0
Customer did not leave a comment.
KERMIT R
Rating:
3.0
Customer did not leave a comment.
JOSHUA P
Rating:
5.0
Customer did not leave a comment.
DANIEL J
Rating:
5.0
Update to the ramp style cargo trailer
BRYAN S
Rating:
4.0
Customer did not leave a comment.
BRADFORD E
Rating:
4.0
Always very helpful and know what they are doing there
Thankful
TAMMY M
Rating:
5.0
Customer did not leave a comment.
Tony C
|
First Impressions
Rating:
5.0
This is a very clean and professional business with great employees,
RUSTY M
Rating:
5.0
I will rent from y'all again for storage and u haul truck I want to thank y'all
bennie f
|
Overall Experience
Rating:
5.0
Lady was very helpful
AARON C
|
First Impressions
Rating:
5.0
I would like to give a big shout out to BOBBY and SYDNEY KING. These ladies were amazing to me. They had awesome customer service skills and made my trip easy. Thank you ladies. Keep up the good work!!
SHAKAYLA A
Rating:
5.0
Amazing service.
Samuel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evie H
|
Overall Experience
Rating:
5.0
Bobbie King was very helpful and pleasant to talk with helping make decisions on time framing for the return of the uhaul detail in pricing and paperwork I love her personality very professional outstanding customer service Thank u so much
SONDRA K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GERALD F
Rating:
5.0
Customer did not leave a comment.
Aleyia f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN G
|
First Impressions
Rating:
5.0
Never a problem, always nice customer service and everything was very clean. And by the looks of it, the security system in place is top notch! Thank you!
DERRICK D
|
Overall Experience
Rating:
5.0
Mrs. Wicke is so nice and very helpful!
Nick H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTOR C
Rating:
5.0
Customer did not leave a comment.
Dakota D
|
First Impressions
Rating:
5.0
Bobbie is great. She makes my heart sing elaborate arias on the gloomiest of days.
Jacob T
|
Overall Experience
Rating:
5.0
All very helpful
VANCE V
|
First Impressions
Rating:
5.0
Bobbie K done my installation. She explained what she was going to do and approximately how long it would take. About 15 minutes before installation was complete she contacted me to let me know so I could head back to my vehicle up. Great customer service.
Carla C
Rating:
5.0
Great experience, employe very nice and professional.
DONNA G
Rating:
5.0
Customer did not leave a comment.
FREDERICK C
Rating:
5.0
The individual that helped me was excellent! I believe his name was Chris. It was the first time I was loading up my new Indian Pursuit (full dress) motorcycle in a trailer - he took the time to help make sure I loaded it up correctly and was very patient with me. If I could give him 6 stars, I would!
CHRISTIAN U
Rating:
5.0
Return was easy and quick
No problems
Employees very helpful
Thank you
RICHARD M
Rating:
3.0
The mobile check in process takes some time to process, then waiting to get your keys is like 30m that maybe going into my rental time.
And checkout was interesting, but good.
Zebrina R
Rating:
4.0
I just don’t like the fact that they’re trying to charge me a dollar and everything was returned on time in the gas back over where it was when I got it
SHALIKA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DON F
Rating:
5.0
Customer did not leave a comment.
Daniel B
Rating:
5.0
Customer did not leave a comment.
CHI N
Rating:
1.0
Customer did not leave a comment.
SHANNON W
Rating:
5.0
The lady that helped me went above and beyond for me . Thank you so much
TODD P
Rating:
4.0
Laura checked me out and did an excellent job of helping me get hooked up and insuring my lights were working properly. Very good experience. There was an accident when removing the auto from the tow dolly, when I returned the equipment the Lady asked to assist me by a fellow employee was not very friendly helpful or willing to listen or show concern for the damage to my vehicle. The original person who started helping me check in immediately called the Manager and the experience was okay. The next day I talked to the Manager Laura and her concern for my treatment was greatly appreciated. Overall I was very pleased with my experience with the Company.
JERRY S
Rating:
5.0
Customer did not leave a comment.
CHARLES O
Rating:
5.0
Branch manager was very helpful and pleasant to deal with.
CHRISTOPHER E
Rating:
5.0
The General Manager Laura. Wicks was very helpful and a pleasure doing business with!
Gina S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIGUEL G
Rating:
1.0
Equipment was ready when reserved. Customer service was very poor during initial reservation! Return customer service was good!
ROBERT B
Rating:
5.0
Customer did not leave a comment.
BRYAN A
Rating:
5.0
Customer did not leave a comment.
patti r
Rating:
5.0
Customer did not leave a comment.
HARRY H
Rating:
3.0
Reverse light was out
BRIAN V
Rating:
5.0
Never had a bad experience at the Stateline location uhaul. I use them for any and all of my moving needs. Highly recommend. Staff and Management is very helpful. The manager Laura even helped me with recommending somewhere that boards your pets while I am in the movie bf process.
tonya h
|
Online Move In
Rating:
5.0
We need more friendly people. The general manager was wonderful helping me. Thank you!
VICTORY G
|
First Impressions
Rating:
1.0
Storages were dirtt
Shanice B
|
Overall Experience
Rating:
5.0
everyone that worked at uhaul was very friendly and helpful. Everytime i had to call them for assistance they were always helpful.
MYRON J
Rating:
5.0
Customer did not leave a comment.
Courtney W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS J
Rating:
4.0
Customer did not leave a comment.
GRANT S
Rating:
4.0
Great experience. However, during my move out process I did notice alot of people that were homeless hanging out at the facility. These people appeared to have key/card access in and out of the facility. Not that I have an issue with the homeless, but it can be alittle unsetttling.
Crystal M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikita Y
Rating:
5.0
Customer did not leave a comment.
Shanice H
|
Overall Experience
Rating:
4.0
It’s all good
Kali L
Rating:
5.0
Customer did not leave a comment.
Barbara R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEVYN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
DONNIE R
Rating:
2.0
When I got in the air pressure gauge was already on. But I had to get to my apartment on time I didn’t have time to tell them so they could fix it or get me a new truck. Then as I was driving the steering wheel kept shaking and wobbling. If I went 40 mph the steering wheel would start shaking a lot and really hard. I felt very unsafe. You would think they’d test the trucks before giving it to people. Imagine if I was driving far and was on a time constraint…
Aneeka J
Rating:
5.0
The Truck was ruff as Hell. We are going to have back issue for days from how rough the ride was. if we had fresh eggs in the truck they would have been scrambled.
JOHN O
Rating:
5.0
I was shocked though to be charged for mileage. I have rented several times and have never been charged $40something dollars for miles. What's the purpose of putting gas in if you charge for miles.
SHAWNA P
Rating:
5.0
Customer did not leave a comment.
Jerry B
Rating:
5.0
The equipment was in top shape and very new with all the features.
JAMES C
Rating:
5.0
Customer did not leave a comment.
JAMES D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARAQUET H
Rating:
5.0
No complaints
VERONICA G
|
First Impressions
Rating:
4.0
Storage need to be little deeper besides that everything was fine.
Shanice H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRADLEY R
Rating:
5.0
Customer did not leave a comment.
FREDERICK M
Rating:
5.0
Employees were very helpful and accommodating. They made the task of moving less stressful
REGINA D
Rating:
5.0
Customer did not leave a comment.
Tamika R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
marylyn J
|
First Impressions
Rating:
5.0
They were very helpful and understanding about moving. They care and helped me with everything. If needed I would use them again.
NATALIE K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMANTHA S
Rating:
5.0
Customer did not leave a comment.
Keri M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KERI M
Rating:
5.0
Customer did not leave a comment.
john r
Rating:
3.0
Customer did not leave a comment.
SHANICE B
Rating:
2.0
Read the above review on comments. Better training, having the attended make sure they receive the information from the app before customers take off. Not renting trucks with extensive damage, with recording damage into company system.
Brian B
Rating:
5.0
Everything was great
MIGUEL G
Rating:
5.0
Nothing! Everything was excellent!!
LAKITA M
Rating:
5.0
Customer did not leave a comment.
DOROTHY O
|
Overall Experience
Rating:
4.0
None
Robert C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latrice w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerome L
|
Overall Experience
Rating:
5.0
Amazing service
YOUSEF A
Rating:
5.0
Customer did not leave a comment.
Savannah T
Rating:
5.0
Customer did not leave a comment.
HENRY L
Rating:
3.0
Customer did not leave a comment.
TENNILE H
Rating:
5.0
This was the best Uhaul encounter I have ever had. Extremely helpful and polite. Apathetic and knowledgeable when perceived equipment issue was reported. What a great customer experience. Thank you
todd m
Rating:
5.0
Customer did not leave a comment.
KENNIE C
Rating:
5.0
Customer did not leave a comment.
Jonathan M
Rating:
5.0
I am a military veteran and I requested the discount. I was told by the store representative that I had to call the corporate office to receive the discount. I needed to get the vehicle quickly, therefore I didn’t have time to waste. The vehicle was advertised as $19.95, but when you add the mileage, the price of the vehicle is not what I expected. I only drove 24 miles and paid over $60.00 with insurance, tax, rental fee and I had to put gas in the vehicle. I stayed local and I believe the mileage fee could have been waived.
BARRY M
Rating:
5.0
The Guy greeted us as soon. As we came in he gave is the best deal and I definitely have to say this is the way customer service should be.
ALBERT H
Rating:
5.0
Customer did not leave a comment.
SHARONDA W
|
Overall Experience
Rating:
5.0
Supervisor Amazing staff amazing my experience was truly a blessing God is Good
Tarsette F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONY H
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER M
Rating:
2.0
Customer did not leave a comment.
Lillian D
Rating:
5.0
Maintain the equipment a bit better. The driver's door wouldn't close properly. My trip started out as my worst nightmare. I drove 180 miles to pick up my equipment only to find Gary never really booked me for the equipment or auto transport. I arrived at Bubba Green Uhaul where there was no truck or trailer with my name on it. But representative Nay in Shreveport La saved the day. She should be considered for a trainer for a trainer position as well as receive a raise. She found everything I needed and more. She literally walked me through until my equipment was located and picked up. Kudos to you my dear. Customer care at it's finest. Thank you Nay!
I have to give thanks to Carly(sp?) and Madelyn(sp?) at the Texarkana State Line location. They were amazing! They store was clean and the service was friendly. These two ladies work hard.
jocelyn w
Rating:
4.0
Need to hire more employees. Turning in vehicle took longer than expected.
ELISE H
Rating:
4.0
Customer did not leave a comment.
RICHARD V
Rating:
4.0
Customer did not leave a comment.
Eric G
|
Overall Experience
Rating:
3.0
The only comment I have is that the original storage that I got was given to someone because I didn’t put a lock on it. I was under the impression that it was mine unless I told you all that I no longer needed it. I tried to go in and put some things in the unit and it was locked. The convenience of where the unit was located was perfect. I had to go back in and be assigned another unit that was difficult to find.
CHASMINE T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Trane D
|
Overall Experience
Rating:
1.0
If you are going to have two story storage lockers, you should have two story parking and unloading. I walked around for 30 min trying to figure out where to go to unload. And holy f**k at the price for a second floor unit that's such a hassle to get your stuff to, and only 5' wide x 5' deep and 10' tall is
$39.95/ MONTH!! It literally costs you nothing once they are built other than electric....why gouge the OBVIOUSLY less fortunate folks so bad?? I was gonna keep my thoughts about this whole experience to myself, but after the THIRD TEXT that I received, asking me to rate my experience....well there ya go..
Dustin T
|
Online Move In
Rating:
3.0
There were roaches in the facility and in my belonging which of course came with me to my new place. I also saw some rat dropping.
Timothy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raegeena G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TEVIN H
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Deshara C
|
Overall Experience
Rating:
5.0
My whole family love this place
TARRELL T
|
Overall Experience
Rating:
5.0
Madeline helped me with all of my storage great friendly you made it very easy and convenient.
Bobbie K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STORMEY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TEDERAL J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMMIE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAQULA J
|
First Impressions
Rating:
5.0
Mr Chris closed me out. I forgot to take a photo of my storage when emptied out. He gave me his word that he would check it then send me a receipt. I value this highly. Why? Not many keep their word. Mr Chris kept his word and sent me a close out receipt. He is too be valued because he could have told me to go back get a picture. He calmly and so nicely said, " I will go back and check it". I was on my way to work out of town. Thanks Mr Chris! You made my day that day. You were God's light for me. Letting your light shine
Pamela
PAMELA P
|
Overall Experience
Rating:
4.0
There was ONE staff member that rubbed me the wrong way but other than that I really liked your facility and would recommend you to others. I would also use you again.
Natasha R
|
Overall Experience
Rating:
5.0
Everything was self efficient for me. I was able to get my items moved and stored in my storage.
Romeldia G
|
First Impressions
Rating:
3.0
I had to redo my contract which caused an inconvenience in my time due to the representative closing out my account, when i had just opened the account that morning.
ZOVISA W
|
First Impressions
Rating:
5.0
I had a minor accident while unpacking our storage and Bobbi did a wonderful job of administering first aid. It wasn’t a major problem but I did need some bandaging so that I could continue working. Bobbi was awesome! Thanks!
Woodrow H
|
Overall Experience
Rating:
5.0
Unit was sufficient and priced well.staff very knowledgeable and helpful.
DANA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NORA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rozamond H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy D
|
First Impressions
Rating:
4.0
Laura was excellent. She was very thorough and answered all my questions.
Spencer S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MALITHA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ken N
|
First Impressions
Rating:
5.0
Great and friendly staff. Quick to ensure great quality service to everyone that walked in. Always smiling and pleasant with attitude.
Amber P
|
Overall Experience
Rating:
5.0
This has been the ONLY U-haul I've use on Stateline since I've been living in Texarkana. Always a great helpful & friendly staff. I very much appreciate the expedient service & orderly fashion by which I'm always accompanied with. I highly recommend their services to anyone looking for U-haul services in the Texarkana area.
Tyrone a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSEPH N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRAVIS E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamekia R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shonda J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cynthia F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Willie W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Whitney H
|
Overall Experience
Rating:
3.0
Was checked in wrong resulting in incorrect charges upon truck return, missing dolly. However it was corrected after 2 call attempts
Raven G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHANDRA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawneisa R
|
Overall Experience
Rating:
5.0
They also have a store with affordable options that i ended up needing and didn’t break the bank to buy it there. The staff appeared to be pretty active and responsive. Extremely helpful because of available resources such as flat carts/h carts, many options to rent items. I ran into minimal issues and they were so quick to deal and resolve my issues by giving me options to choose and showing me what was available and not judging me for whatever reason.
Jaclyn P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sam R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacquelyn A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VONTREKA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emanuel W
|
Overall Experience
Rating:
5.0
Great
jason c
|
First Impressions
Rating:
5.0
Every employee I dealt with very good. Samantha was great…!
JERRY H
|
Overall Experience
Rating:
5.0
The new manager there was very caring and helpful with the needs. One of the nicest people I’ve ever met. Say again thank you
Willie S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
FLOYD C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daphne B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LaMonte W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Elizabeth H
|
First Impressions
Rating:
3.0
I ended up with another option so did not need storage facilities. Pries were extremely high and access was too involved. I preferred a drive up storage instead of carrying my items down a long haul.
Shirley H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kalebra D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
April S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
glora u
|
First Impressions
Rating:
1.0
Storage facility itself was fine. My issues is with the manager Melissa. I have seen several reviews and she is just down right not a nice person. Any encounter with her is hateful and rude or ugly looks. I am not sure how she even is in a manger role let alone still working for company with how many bad reviews she has. She has definitely run us off. She also told her the facility back in June would be fully accessible within a few weeks but I believe it’s just now becoming fully accessible. But still not open 24/7 like stated. The biggest issue is Melissa and how uncomfortable and rude she is. We took our business elsewhere. We hope Uhaul will take theses complaints against this manager , I can only imagine how she treats her employees if she treats customer so ugly.
SHAWN D
|
Overall Experience
Rating:
3.0
Seen multiple roaches before moving my stuff in, unfortunately didn’t have a choice and was out of time or I would have moved my stuff elsewhere
PAISHANCE S
|
Overall Experience
Rating:
3.0
On occasion, I felt unsafe.
Merry W
|
Overall Experience
Rating:
5.0
Thanks for your service Appreciate you
Sabrina F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Megan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyiesha W
|
Overall Experience
Rating:
5.0
Everything went great very friendly staff
Keith O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Genevieve L
|
First Impressions
Rating:
5.0
Satisfied
Shanika D
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Denecia M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MAKESHA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Orenthal T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bennie L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry R
|
First Impressions
Rating:
1.0
Website shows self storage hours until 10pm. THEY CLOSE AT 5!! The staff is lazy and rude. The manager took 5 days to remove a lock that was mistakenly put on my unit and got ugly when I was upset. Very unprofessional and way over priced for non climate controlled, no bay doors working, and no good hours for access in the evenings when MOST people are off work
Joey W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MAKESHA W
|
First Impressions
Rating:
1.0
Our bill was never what we was told it would be there was oil all over place once they cut out lock off and replaced it with there's we decided to move out and made us pay for a new lock that we didn't need !!! That's stealing money
Jennifer S
|
Overall Experience
Rating:
5.0
Everything and everyone was great!
TEVIN H
|
First Impressions
Rating:
5.0
The facility on State Line in Texarkana, AR/TX is very clean. The staff are always helpful and polite. I have recommended this storage facility to many people and I know a few have used it at my urging.
I am grateful to have such a clean and well-maintained storage facility easily accessible to me.
PATRICIA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANCES M
|
Overall Experience
Rating:
2.0
The second floor is a joke to get to. I had to down two long halls through 2glass doors then to the elevator to get where I needed to go. The carts were not long enough to get hardly anything on them. I took forever to get the truck unloaded. Don’t think I would recommend any to get one on the 2nd floor.
Marla W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tammy b
|
First Impressions
Rating:
3.0
My wife and I thank you
Tully G
|
First Impressions
Rating:
5.0
staff was always helpful
MARY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary B
|
Overall Experience
Rating:
1.0
Rats
BOBBIE M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ROY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DESTINY U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda B
|
First Impressions
Rating:
5.0
Super clean and maintained
Randall H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
British C
|
Overall Experience
Rating:
5.0
Great experience and amazing facility. Clean well lit and safe.
James W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Morgan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Good
James C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENDA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Tandra P
|
First Impressions
Rating:
1.0
I had a horrible experience with the assistance manager. I did not rent the storage due to the fact she place me all the way at the back of the storage building, where she claim the doors at the back did not work nor did she have a different storage she could provide. I called uhaul customer service and was informed that it was several storage units available. The assistant manager is a straight racist pill popper. I will never refer anyone to this location and will write a bad review. It is sad she charged me 160 for a deposit for 4 hours of usage.
Tandra P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TYANN E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TYANN E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENDA G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ELIZABETH P
|
First Impressions
Rating:
5.0
Good service
Jeremy C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie J
|
Online Move In
Rating:
4.0
My experience was good just the distance having to my all my stuff to storage from my trail to carts to my storage a lot of work wish it were set up different to where I could go right up to it, other wish serves was good places was clean and nice.
SARAH M
|
First Impressions
Rating:
3.0
Do t like that Im not able to use Uhaul trucks any longer & takesfor ever to get to customer service
Rose J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyarrin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy W
|
Online Move In
Rating:
4.0
Great customer service 👏
Emanuel W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shakina W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nitin T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SHANICE J
|
Overall Experience
Rating:
5.0
I actually moved out on May 28th not June 13th. But other than that my experience with the staff and facility was wonderful. Easy and quick move in/uhaul rental. Helpful and friendly staff.
RAVEN S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Vincent L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Merry W
|
Overall Experience
Rating:
4.0
Would be nice to have a 24:7 access to storage.
SHAWN D
|
First Impressions
Rating:
5.0
I experience Excellent Customer service at this location. The staff was very knowledgeable, helpful and friendly.
jeanett t
|
Overall Experience
Rating:
5.0
Everything was awesome they did a great !
CHICARDOR W
|
First Impressions
Rating:
4.0
Office personal was very friendly and welcoming.
LYLA Y
|
Overall Experience
Rating:
5.0
Great people always helpful.
Ken K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sandra F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
donald w
|
Overall Experience
Rating:
5.0
I love the high security
ALOURA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kentraile C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAKESHA W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RONEISHA C
|
Overall Experience
Rating:
5.0
Great Staff Thank you
Sabrina F
|
First Impressions
Rating:
5.0
Good job , been using u haul over 35 years !
DARRYL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jasmine b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Angela H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARTHA A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MELISSA C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Desiraye P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Desiraye P
|
First Impressions
Rating:
5.0
Melissa, and her staff made moving to a new city a lot easier! Moving itself is hard… so when you meet people that go the extra mile just to be helpful, it’s such a blessing! They have been a blessing. Melissa even helped with getting someone to unload my truck! I’m thankful and feel like I’ve made friends!!! Thank you!!!
Cynthia H
|
First Impressions
Rating:
5.0
Please keep up the good work
mary B
|
First Impressions
Rating:
4.0
Too slow. Made reservations online. Facility claimed no reservations but had space. Why bother w online ?
Sandra F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joey W
|
First Impressions
Rating:
3.0
The lady in the building was very aggressive and made me feel so uncomfortable and I was already in a frustrating situation but I’m glad the online was available
NYDRIA L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANTHONY S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary L
|
Overall Experience
Rating:
3.0
Need to have access to storage building after hours.....hours r not good for me
Rose J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Mary N
|
First Impressions
Rating:
5.0
Very friendly staff
Elizabeth H
|
First Impressions
Rating:
1.0
You guys need to correct that issue with the access hours at your Texarkana Texas state line store on State Line because you can only access during store hours and it clearly says 5am to 10pm for Access gate from your emails and texts and when I called something to very got there at 8pm and couldn't access same place to return in truck was going to leave it so that I would be done but unfortunately had to return to unload at 7:30am just to access storage then unload and back out to return truck in same drive
Rebecca H
|
Online Move In
Rating:
5.0
All the staff had good customer service
tarrell t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eureka C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Angela R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAUL E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chelsea S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DERRICK C
|
Overall Experience
Rating:
5.0
In the almost four years I have overseen a storage unit for my brother, Melissa and her staff have always been courteous, professional and nice. On move out day, October 5, three employees were especially nice; the woman who checked me out; Laura; then two employees that were working in the actual storage unit building, Chasity and Mary actually helping my daughter and I lift our last piece of furniture into our truck. It was a wonderful experience and I would recommend this specific State Line facility to anyone. In the past years, I have also rented U-Haul Trucks and moving Vans from this location and it has always been a seamless, easy process. The Stateline U-Haul location is the best one in town. I know, because I used several storage facilities years ago when I was a pharmaceutical sales rep. Much success.
Heidi A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christi C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
British C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELISSA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debra B
|
First Impressions
Rating:
5.0
Friendly and helpful staff. Very well maintained, and plenty of carts.
NATHAN L
|
First Impressions
Rating:
5.0
Outside appearance and inside of facilities was very clean and neat. Very professional and helpful.
ruby b
|
First Impressions
Rating:
1.0
I was not moved out when I left storage causing me a hassle to get my money returned. I will be going elsewhere from now on. Please remind your employees personal phone calls should not be continued when a customer entetes your store. Very unprofessional!
KIMBERLY L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHEREE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANICE J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Demeris H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LaMesha W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
himmie b
|
First Impressions
Rating:
3.0
A little high but I had to have a storage unit
Shelia P
|
First Impressions
Rating:
1.0
I traveled 250 miles one way to pick up my belongings before 10 pm at 9 pm I couldn’t get into my storage for some reason. I called mellisa west the GM and she said there was no access allowed because of some sort of camera issues. She offered no remorse or solution. I had to stay the night and get a hotel room for me and my family. At 7 am when uhaul opened up I seen mrs west she was very unprofessional and had no intention on helping me or my family as she walked around with some other lady who worked for uhaul. Overall I will never use uhaul again from this facility. I am shocked mrs west is even a GM she definitely needs some retraining courses.
chris m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEIRDRE J
|
Overall Experience
Rating:
5.0
Great staff
Ronald D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GINNA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melba G
|
First Impressions
Rating:
2.0
The lady that rented us the unit was rude. We booked in line in climate controlled and she gave us a small one and not climate controlled. It was smaller than we booked. I was very angry with her. But when we left she was gone and other ladies were nice. Really nice
Casondra C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAKESHA W
|
First Impressions
Rating:
5.0
Staff was great! Great team and service.
Price is high.
josh h
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
KIMBERLY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONY B
|
Overall Experience
Rating:
4.0
First impression of a customer based on looks is always well to show and tell. Other than that this retired army veteran of combat is tired.
MICHAEL S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DERRICK C
|
First Impressions
Rating:
5.0
Loved it.
TIMOTHY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly T
|
First Impressions
Rating:
5.0
Gentleman was excellent help! Need to hang onto him!
Ken K
|
First Impressions
Rating:
5.0
Convenient location for me indoor climate controlled Good facility
Burns B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LATALIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna W
|
Overall Experience
Rating:
5.0
Can’t remember the girls name that helped me but she was awesome!! Her and the other person was very friendly! And very helpful.
Thank you!
SHEILA A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sylvia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Broderick L
|
Overall Experience
Rating:
5.0
Johnathan went above and beyond to help to make sure we were taken care of. His customer service skills are perfect. He's always super friendly and has a great attitude. And if he can't answer a question he finds someone who can. He's great. Thank you Johnathan
Ivan S
|
First Impressions
Rating:
3.0
I haven't moved in my stuff yet, today I will be though. However, I did go up there a day early just to see where it was located. I didn't catch the lady that helped me name, but she was very helpful. She even took me right to my unit, just to show me where it was at, without me even asking her too. Overall, all the staff I came in contact with, was very very helpful and nice.
Samantha Z
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Orlando L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda c
|
Overall Experience
Rating:
5.0
Very pleased with facility.
Debera G
|
Overall Experience
Rating:
5.0
Melissa is amazing! You employ a priceless commodity for your company. Treat her as such!
MICHAEL O
|
Overall Experience
Rating:
5.0
Friendly staff.
Easy access.
I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays.
That added layer of security is why I chose this location to store my belongings between moves.
Patricia H
|
Overall Experience
Rating:
5.0
Good staff and knowledgeable.
George D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONIQUE F
|
First Impressions
Rating:
5.0
Great service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.
David P
|
First Impressions
Rating:
5.0
Great customer service!!
Gwendolyn S
|
First Impressions
Rating:
5.0
Great access to storage. Thank you
Francois E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTHONY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
skilar o
|
Overall Experience
Rating:
5.0
Na
LAKYN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard w
|
Overall Experience
Rating:
5.0
To save money I moved to get a 10 by 20. If it wasn't for that I would still
enjoying your service....Thxs. a bunch!!
Vanessa g
|
Overall Experience
Rating:
1.0
I rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!
hazel j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brenda w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracy S
|
Overall Experience
Rating:
5.0
I had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day
Jasmine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ENNIS A
|
First Impressions
Rating:
5.0
Staff was always attentive and friendly from check-in to check out. I was very compressed.
charles c
|
Overall Experience
Rating:
5.0
I will always use U-Haul there is none better, I appreciate your services. Thank You.
Obie J
|
First Impressions
Rating:
5.0
Best U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!
Charity H
|
Overall Experience
Rating:
1.0
The staff wasn’t friendly
Tyann E
|
Overall Experience
Rating:
5.0
They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!
Brian N
|
First Impressions
Rating:
5.0
The staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.
Charity H
|
First Impressions
Rating:
5.0
Everyone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.
Cindy S
|
Overall Experience
Rating:
2.0
Cost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again
Amanda G
|
Overall Experience
Rating:
5.0
I use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.
DEWAINE P
|
Overall Experience
Rating:
5.0
Samantha was extremely pleasant and helpful.
Marisa R
|
First Impressions
Rating:
5.0
Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.
Patricia H
|
First Impressions
Rating:
5.0
Staff professional and courteous happy to assist and make it a pleasant and stress free experience for me.
cloteial u
|
First Impressions
Rating:
5.0
Thanks for everything.
Della E
|
Overall Experience
Rating:
1.0
Poor customer service
Shawn E
|
Overall Experience
Rating:
5.0
Good job
tim h
|
Overall Experience
Rating:
3.0
Hour of operations not every good. Some people work til 8pm each night. Everything else was ok.
BRENDA B
|
Overall Experience
Rating:
5.0
Thank to all the staff for good customer service
Steve M
|
Overall Experience
Rating:
5.0
Jonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!
Erin S
|
First Impressions
Rating:
1.0
The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There
more but not enough room for everythin
Amanda G
|
First Impressions
Rating:
5.0
Great service !!!
Jack W
|
First Impressions
Rating:
5.0
Great customer service
jaquan j
|
First Impressions
Rating:
5.0
Great experience!
Marionette D
|
Overall Experience
Rating:
5.0
If I needed a storage unit I would consider the u haul facility in Texarkana Texas.
Lora T
|
Overall Experience
Rating:
5.0
I always prefer my friends to Uhaul. I highly recommend their services for his/her options.
margaret m
|
Overall Experience
Rating:
5.0
Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.
margaret m
|
Reservation
Rating:
1.0
Dear Sirs,
My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.
Michael G
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Reservation
Rating:
1.0
This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....
