Braylon was a gem he was very nice, and a very respectful young man
kellie O.Customer Reviews for U-Haul Moving & Storage at State Line
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up TEXARKANA TX (All they do is U-Haul) Very Rude, stopped by at 6:37 pm to chk on getting trailer early, they said they quit renting at 6:30.. I stated it's only 6:37… would not work with me.. stated we open at 7am…. ( we left and went to Dinner at Olive Garden while having dinner guess who walks in, yep the U-Haul person, guess she didn't want to be late for her date is why she didn't want to help me out at 6:37pm) Next Day. 6:45 am next morning…Standing at door at 6:45 am the 2 employees walking around saw us waiting, still waited to 7:05 to open, I said good-morning the employee looked at me and walked away without comment like I didn't matter, upon hooking up trailer, (Car Carrier), no safety instructions, no info on operating attachments to secure vehicle on trailer.. SAD people are that way.. Rental Drop Off Moultrie Ga Jimmy's Auto Sales was a different story, Friendly very helpful went out of his way to help us
Eugene B.Staff was rude and unhelpful. Attitudes from the moment i walked into the store. The two females on shift were irritated that I dared to ask them a question or even as where I can throw garbage away. If looks could kill I would be dead.
Clark M.Couldn't have asked for better service!! Super easy and pleasant rental experience!
Jamie R.I was told by my drop off uhaul place that the trailer was not hooked up the right way by my pick up uhaul place.
Glenda S.All good
Dell W.Customer service was not very informative or did he have good communication
Marion E.Keep those great workers.
Lovelle J.Try not over charging people. I was over charged for mileage and the truck. I had already paid for one whole day. Truck and mileage. When I returned it I was charged for four days mileage and four days truck. I had put twenty in gas just before pulling in at U-Haul. This caused my account to be over drawn. The asst.manager Melissa West, not related was extremely rude. I will never rent from U-Haul again and have told my family and friends not to.
Melissa W.A little high but I had to have a storage unit
Shelia P. | First ImpressionsThe vehicle I was given had a malfunctioning air conditioner. It would only blow cold air when stopped or while driving only when foot was off accelerator when coasting. Any time the vehicle was accelerated or even steady highway speed, it blew hot air, and when over 60 mph the air would completely shut off. It was 100 degree outside and my uHaul experience was miserable.
Mark H.This was not the location I chose to drop off the trailer. Far pout of my way. Why make a reservation if U-Haul is going to change the pickup and drop off location? Probably will never use U-Haul again for this reason.
William M.I traveled 250 miles one way to pick up my belongings before 10 pm at 9 pm I couldn’t get into my storage for some reason. I called mellisa west the GM and she said there was no access allowed because of some sort of camera issues. She offered no remorse or solution. I had to stay the night and get a hotel room for me and my family. At 7 am when uhaul opened up I seen mrs west she was very unprofessional and had no intention on helping me or my family as she walked around with some other lady who worked for uhaul. Overall I will never use uhaul again from this facility. I am shocked mrs west is even a GM she definitely needs some retraining courses.
chris m. | Overall ExperienceMy mileage read 8688 they charged over 10 miles before I even left the facility.....
JEROME M.The agent that was assisting me was playing a game on her phone right in front of me the whole time I was there.
Jonathan H.Great staff
Ronald D. | First ImpressionsThe staff was very rude. Had to wait on one employee to finish her game on her phone before she would help me. Another employee had his head phones in and could barely hear me. Turned in the truck with a half a tank maybe a little over. Picked up the truck with just under a half a tank. Still wanted to charge me a gas fee even though it was a little over what we picked it up at. Overall customer service was terrible and have never been more disappointed. Tried calling customer service to inform them of how there employees are representing the company but could never get through to anyone.
ashley B.As warm as a dreamsicle.
CAMELIA D.I was told I had a quarter tank gas and I only have 1/8th. Those vans need running boards on the m. I had a hard time getting in and especially out.
JULIA I.Normally this location is a 5-star rating. But this time, the young lady checking me in was too busy playing on her phone to give any attention to what I was saying, asking or needing. It seemed that I was interrupting her day and she was just trying to brush me off.
Danny S.Improve on customer relations a lil bit . Other than a great experience. Plan on coming back in a week or two & rent the pick up again . I will be conducting businesses there again. Third time I used this location since January of this yr . Thanks again u haul
Bernard F.The lady that rented us the unit was rude. We booked in line in climate controlled and she gave us a small one and not climate controlled. It was smaller than we booked. I was very angry with her. But when we left she was gone and other ladies were nice. Really nice
Casondra C. | First ImpressionsSales person moves a little slow and he needs a some training customer service
yvonne M.Staff was great! Great team and service. Price is high.
josh h. | First ImpressionsStaff was knowledgeable and friendly.
edward M.There isn't anything y'all can improve because everyone is very polite
Christi C.Excellent customer service
frank B.First impression of a customer based on looks is always well to show and tell. Other than that this retired army veteran of combat is tired.
MICHAEL S. | First ImpressionsSeat. Belt was very loose
SRINIVASAN S.Nothing
Joe J.Everything was great
CAROLINE S.Loved it.
TIMOTHY W. | First ImpressionsThere was one lady who was very rude. I will not rent again from this location.
Kristi L.Good customer service
Michael B.very friendly and helpful one of the best u-haul centers i've been too.
ADAIR F.Chris (I think was his name) was very helpful, we had trouble with lights on 1st trailer and he worked quickly to get it resolved.
Mike S.It's the only place in town I would use for rentals like this!
Danny S.I feel like there was a lot of miscommunication. The lady in the morning was kinda rude and not helpful when she told me she has no utility dollys and then i asked do you have any dollies at all dont matter if it's utility and she said no. when i returned the equipment i saw several dollies in the back
Jonathan P.N/A
Jarrod J.Didn't get the person's name that waited on me, but she was VERY polite and helpful. , answered all my questions. I recommend them to every one. I will be doing business with them again.
Carrie J.Everything was smooth and the staff was beyond friendly and helpful. Bathrooms were even clean and spotless at this location
john P.After hours, both the one employee that was just leaving was very helpful!
Jon M.Staff was friendly and truck was very clean!
Rikki P.Young lady that proceeded the trailer was very helpful, courteous, efficient and knew what she was doing.
WAYNE P.The Lady that i talked to was a little abrasive, when i ask questions. I wish she had been a little more pleasant, i noticed her interaction with a customer before me.
Mia H.They took 100 bucks off my card when clearly the gentleman said they was gone hold only 84 bucks then I still haven't received any information about how much of my money I was getting back
Betty F.Polite and helpful staff.
MEENA L.Great location. Employees friendly and hooked up my 5' x 8' enclosed trailer perfect. A+ I love this location, I rent from this location in Texarkana, TX numerous times! Derrick D
Derrick D.The cost of the trailer was to expensive. Since when does it cost $213 for a trailer? Never using Uhaul again!
Lee W.The people at this Uhaul location all were very nice, curteous, and so helpful!!!
kevin W.Price is too high and miles should be less. To many extra fees. Then you get charged fees that should be included in price.
Jamie H.The mileage on the contract was different then what the truck actually had. Contract said 5936, actual mileage on truck was 5957 so you got me for 21 miles that I didn't use. Very disappointed
Kassandra P.Service is always a success when needed and I would refer y'all services to others who are in need of a rental
billy R.Gentleman was excellent help! Need to hang onto him!
Ken K. | First ImpressionsConvenient location for me indoor climate controlled Good facility
Burns B. | First ImpressionsCan’t remember the girls name that helped me but she was awesome!! Her and the other person was very friendly! And very helpful. Thank you!
SHEILA A. | First ImpressionsJohnathan went above and beyond to help to make sure we were taken care of. His customer service skills are perfect. He's always super friendly and has a great attitude. And if he can't answer a question he finds someone who can. He's great. Thank you Johnathan
Ivan S. | First ImpressionsI haven't moved in my stuff yet, today I will be though. However, I did go up there a day early just to see where it was located. I didn't catch the lady that helped me name, but she was very helpful. She even took me right to my unit, just to show me where it was at, without me even asking her too. Overall, all the staff I came in contact with, was very very helpful and nice.
Samantha Z. | Online Move InVery pleased with facility.
Debera G. | Overall ExperienceMelissa is amazing! You employ a priceless commodity for your company. Treat her as such!
MICHAEL O. | Overall ExperienceFriendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.
Patricia H. | Overall ExperienceGood staff and knowledgeable.
George D. | Overall ExperienceGreat service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.
David P. | First ImpressionsGreat customer service!!
Gwendolyn S. | First ImpressionsGreat access to storage. Thank you
Francois E. | Overall ExperienceNa
LAKYN R. | Overall ExperienceTo save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!
Vanessa g. | Overall ExperienceI rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!
hazel j. | First ImpressionsI had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day
Jasmine C. | Overall ExperienceStaff was always attentive and friendly from check-in to check out. I was very compressed.
charles c. | Overall ExperienceI will always use U-Haul there is none better, I appreciate your services. Thank You.
Obie J. | First ImpressionsBest U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!
Charity H. | Overall ExperienceThe staff wasn’t friendly
Tyann E. | Overall ExperienceThey were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!
Brian N. | First ImpressionsThe staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.
Charity H. | First ImpressionsEveryone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.
Cindy S. | Overall ExperienceCost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again
Amanda G. | Overall ExperienceI use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.
DEWAINE P. | Overall ExperienceSamantha was extremely pleasant and helpful.
Marisa R. | First ImpressionsBoth employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.
Patricia H. | First ImpressionsStaff professional and courteous happy to assist and make it a pleasant and stress free experience for me.
cloteial u. | First ImpressionsThanks for everything.
Della E. | Overall ExperiencePoor customer service
Shawn E. | Overall ExperienceGood job
tim h. | Overall ExperienceHour of operations not every good. Some people work til 8pm each night. Everything else was ok.
BRENDA B. | Overall ExperienceThank to all the staff for good customer service
Steve M. | Overall ExperienceJonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!
Erin S. | First ImpressionsThe GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin
Amanda G. | First ImpressionsGreat service !!!
Jack W. | First ImpressionsGreat customer service
jaquan j. | First ImpressionsGreat experience!
Marionette D. | Overall ExperienceIf I needed a storage unit I would consider the u haul facility in Texarkana Texas.
Lora T. | Overall ExperienceI always prefer my friends to Uhaul. I highly recommend their services for his/her options.
margaret m. | Overall ExperienceProfessionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.
margaret m. | ReservationDear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.
Michael G. | ReservationThis location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....
MARY ANN J. | Overall Experiencenone
Dorothy O. | Overall ExperienceGreat Service
joseph s. | Overall ExperienceUhaul made moving very easy.
IvyAnna C. | Overall Experience