Customer Reviews for U-Haul Moving & Storage at State Line

1,348 reviews

5005 N State Line Ave   Texarkana, TX 75503
(Just South of I-30 on Stateline Ave)

(903) 832-5073

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(903) 832-5073

5005 N State Line Ave
Texarkana, TX 75503
(Just South of I-30 on Stateline Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Very professional and easy rental. My daughter and I have both used this location and will again.

KATHY F. 
Rating:
5.0

Customer did not leave a comment.

Eureka C. 
Rating:
5.0

Customer did not leave a comment.

ALFORD G. 
Rating:
3.0

Employees need to be more helpful and friendlier.

JEFFREY B. 
Rating:
5.0

The representatives were fast and friendly. They knew what they were doing and what I needed.

TOWANDA W. 
Rating:
5.0

Jonathan Paxton went far beyond great service! My personal truck had broken down, transmission trouble. I was 5 hours from home. Jonathan got me set up with a truck and trailer. He them followed me to where my truck was and helped me get it on to the trailer. He made sure it was all secure before I left for Houston. I have never had someone help me like this before. Two other super friendly people in Texarkana offer help and even got me to the U-Haul location. This was a bad day for me, but to have met so many nice people willing to help made me feel pretty good. Thank you Jonathan.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

All good. Quickly attended to and on my way within minutes. Easy access and friendly team.

MATTHEW V. 
Rating:
3.0

The vehicle was clean, but needed some maintenance. It was very old and the seals around the door did not work well. The wind noise level inside the cab was really bad.

MICHAEL T. 
Rating:
3.0

I was overcharged. I am not happy about the fact that we paid for 100 extra miles in Glenwood and only used 72 of them - and then we were charged again for the 72 miles that we had already paid for in Glenwood.

Jerrod B. 
Rating:
5.0

Customer did not leave a comment.

william K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

James was very helpful

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Orlando L.  |  Overall Experience 
Rating:
5.0

Very easy process, no hassles.

HUNTER R. 
Rating:
5.0

I cancelled a reservation with a UHaul facility in another town and rescheduled to this one, because the original facility was completely uncooperative about letting me leave my car on their property during my short rental. Maybe they think people walk to their rental facility. Fortunately the Texarkana location had the right size truck available, too, and I'm glad I made the switch. The woman at the Texarkana location made leaving my car there a non-event. The check-in and check-out procedures were easy and fast, and the location itself is convenient. For the amount of traffic they have there, the facility seemed clean and well-organized.

CAROLE M. 
Rating:
5.0

Very efficient and easy to return the trailer.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

HAZEL J. 
Rating:
5.0

Customer did not leave a comment.

JOYCE J. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTI C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Devin S. 
Rating:
4.0

Customer did not leave a comment.

Linda D. 
Rating:
4.0

Customer did not leave a comment.

MARCUS J. 
Rating:
5.0

Kylie was very helpful, went above and beyond!

jerry M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Make sure vehicle is clean. There was dirt in floor board, seats dirty, back of course was not swept out and a smoker last used truck.

Kimberly M. 
Rating:
5.0

Great costumer service, Thanks very much.

MARCELINO R. 
Rating:
5.0

Great customer service

ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

linda c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Friendly staff. Truck was great and no problems at all

DAINA J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
2.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

LAMAR H. 
Rating:
1.0

I reserved dollys three weeks in advance. When I got there they told me there weren't any and it was up to me to call their other locations to find one. Their email told me to have the truck/keys back promptly at 8:45 am the next morning and when we got there, the employee was standing outside and told me they don't open til 9 am. We were also told we weren't owed a refund but on our contract we were emailed it said they issued a $30 check we have yet to receive.

HEATHER S. 
Rating:
1.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

It was all good...

ARLENE M. 
Rating:
4.0

Helpful staff

TINA C. 
Rating:
5.0

Customer did not leave a comment.

DONATA C. 
Rating:
5.0

Very pleased with facility.

Debera G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanita B. 
Rating:
5.0

This location is extremely well operated.

RAYMOND W. 
Rating:
5.0

Will rent there again, staff very nice!

MARK M. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

Clean, quick, painless pickup. Newer truck (20,000 miles) drove well. Only criticism is the truck didn't have a cruise control.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Amir H. 
Rating:
4.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

MERRI S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
4.0

Kelsey Ware was very helpful. She made it super easy to pickup my rental and drop it off!!

Susan Z. 
Rating:
5.0

Fast, clean van and office. The van was in a A/C warehouse. Inside was cooler than my car. Low mileage van, too

WAI YUEN C. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Shreyas-Dilip K. 
Rating:
3.0

Vehicle Had horrible smoke odor. Employees smoking in shop area Trash from previous renter in cab of truck.

Donna H. 
Rating:
5.0

James was knowledgeable and seemed happy to help me

KRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

justin W. 
Rating:
4.0

Horrible experience. I was contacted a few days prior to my pick up date to tell me that my location had changed. I showed up at new location and my truck was not there. I waited over an hour on hold and finally called original location and was told my truck was there the whole time. I have movers waiting..on the clock. I was not happy with this experience. Lady at original office was great. Rep that contacted me to change reservation was not. Rude, short, and wasted my money and time

CLAYTON C. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

excellent service and employees !!! The equipment was clean and the employees were very much professional . It is the ONLY place I will use after this 1st time !

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

BERNARDITA DIMAN J. 
Rating:
4.0

NA

JAMES C. 
Rating:
5.0

Customer service was excellent, I arrived a few min late after closing and I was taken care of with a smile and no worries. This was such a blessing to me after traveling and unloading truck.

FLESHIA MANDRA W. 
Rating:
5.0

Yall were great

matthew R. 
Rating:
5.0

Customer did not leave a comment.

DANA EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
2.0

I went to uhaul on stateline to rent a pickup truck, and I almost left without renting a vehicle due to the poor customer service. James Bailey was the sales associate who waited on me. He didn't go over any rental info, he just submitted info and told me to sign. And when I questioned some of the charges, he told me that I had already signed. I told him he needed to go back and redo it, and take the deposit off since I was not paying cash, and didn't want the safe protection. When we went outside to the vehicle, I asked if we'd be doing a walk around, he told me, I need to take pictures as specified in the contract, which he had never mentioned to me before. He also asked if I had a vehicle there, and when I said yes, he told me, normally vehicles can't be left here due to limited parking. Nothing wrong with that, but it should have been mentioned before all of the paperwork had been signed.

SONYA F. 
Rating:
2.0

Greeting the customer would be a good start. Customer service is important! The vehicle wasn't cleaned from the last rental…

ROSLAND B. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Danielle E. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY G. 
Rating:
5.0

Over priced for Friday and Saturday use. You are taking advantage of weekend compared to week days especially when working people need to move on the weekend. We didn't need the truck on Sunday but yet had to pay for Friday thru Sunday. We also left the truck with half tank of gas. No credit it given. More money for you. Just be upright and fair to the customer and u will have no trouble making profits.

KIMBERLY E. 
Rating:
5.0

I would recommend the location for a couple workers but that guy who's last name Bailey, he overcharged me and then i hooked my own trailer up check the cameras. Because he had me go buy a adapter i didn't even need. He needs more training

MAYONLA M. 
Rating:
3.0

Customer did not leave a comment.

Jonathan F. 
Rating:
3.0

I had a reservation at 8:30 they moved it to 930. When I arrived at the location I was told that my truck was at a different location but wasn't notified prior to. When I arrived at location there was nobody there. They finally showed up and I had to go back to the other location to pick up the other half of my rental. Reservation 930 took an hour and a half to get started very poor customer service

James N. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

JACKIE B. 
Rating:
5.0

Customer did not leave a comment.

Fredrick L. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

CALANDRA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

Poorly marked drop off point. Two employees made ME move truck twice before processing return. Neither offered to relocate truck to their preferred spot. Both were "Less than Polite".

DAVID W. 
Rating:
4.0

I would not use nor recommend Uhaul after this experience.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

CHARLES J. 
Rating:
3.0

Customer did not leave a comment.

DESTINEE E. 
Rating:
5.0

Customer did not leave a comment.

DUSTYN T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Melissa is amazing! You employ a priceless commodity for your company. Treat her as such!

MICHAEL O.  |  Overall Experience 
Rating:
5.0

The staff is awesome and knowledgeable and friendly always willing to assist.

CECELIA C. 
Rating:
4.0

Customer did not leave a comment.

Albany F. 
Rating:
1.0

The trailer was not clean, worst the person that connected the trailer to my truck did not hook up the chain that would activate the emergency braking if the trailer came off the hitch. When I dropped off the trailer your person made me of aware of this and was clearly not pleased by the danger that it put me in.

FRANKLIN CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Helen L. 
Rating:
5.0

NA

JAMES C. 
Rating:
5.0

Friendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.

Patricia H.  |  Overall Experience 
Rating:
5.0

Good staff and knowledgeable.

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE F.  |  First Impressions 
Rating:
5.0

Great service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.

David P.  |  First Impressions 
Rating:
5.0

Great customer service!!

Gwendolyn S.  |  First Impressions 
Rating:
5.0

Great access to storage. Thank you

Francois E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ENNIS ALLEN III S.  |  First Impressions 
Rating:
5.0

They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!

Brian N.  |  First Impressions 
Rating:
5.0

Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.

Patricia H.  |  First Impressions 
No reviews have been submitted for this location.

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