Customer Reviews for U-Haul Moving & Storage at Statesville Road

2039 reviews

3001 Boxmeer Dr   Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

(704) 900-1311

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 900-1311

3001 Boxmeer Dr
Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just got picked on 5-11 to be delivered on 5-27 , but so for so good let you know when they get to where the get

Robert K. 
Rating:
5.0

UHaul changed our pick-up location, and did not notify us.

WILLIAMROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Quenton T. 
Rating:
3.0

Be more friendly.

ERICA K. 
Rating:
5.0

Customer did not leave a comment.

ROQUIYA B. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY S. 
Rating:
4.0

So, far I'm impressed. Thank you for your service.

mary w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Algie F. 
Rating:
1.0

I was suppose to pick up truck at Concord location. No one called me and told me it was cancelled. I called and spoke with someone who made the new reservation at the Charlotte location and when I asked if I could drop the truck off at concord I was told yes, then when I mentioned that at Charlotte they told me no. It's not in the notes here you have to bring it back here. Yes I was angry and then the young person behind the computer screen refused to service me and I had to beg the manager for a truck. Manager did tell me I should have gotten 50 dollars off due to the cancellation of my reservation in the first place which I have not seen. I need to move again in two weeks and I really don't want to use haul again unless I get compensated in some way.

MELANIE D. 
Rating:
3.0

No one ever answers phone

Kryshoan A.  |  Overall Experience 
Rating:
5.0

Upon arrival Ericka was extremely busy but her customer service was still great!

sheila r.  |  Overall Experience 
Rating:
5.0

It was a very smooth and transparent process. Your staff was great. Friendly and professional. I felt very comfortable and respected. Thankyou for a excellent experience

Bessie J.  |  First Impressions 
Rating:
4.0

It would be helpful to Be notified about and if you give him more information to understand the rationale for asking for a third-party contact Who could essentially do nothing if something happened to the truck anyway. If something happens to me or the truck it would be best to please contact the police rather than a relative who lives outside the state. Thank you.

LISA M. 
Rating:
5.0

Very helpful easy to locate staff very knowledgable about their facility.

Maurice W.  |  First Impressions 
Rating:
5.0

your website was hard to check out, it was not working

TERESA J. 
Rating:
1.0

Maybe have the truck ready on time with everything I ordered. Made me switch locations amd drove over 40 minutes when there was uhaul location right next to me which is why I booked weeks on advance. Barely any gas in the tank and the customer service was terrible. Overall tragic experience and I will go out of my way in the future to not use uhaul

Cody F. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Whom ever is at the front desk can check return vehicles in and not have customers wait until they go look for someone to do so.

CURTIS J. 
Rating:
5.0

Customer did not leave a comment.

JALEEK W. 
Rating:
5.0

This is the location I prefer. Shaquana is always helpful and friendly.

SHAYLA G. 
Rating:
5.0

Customer did not leave a comment.

Gaye N. 
Rating:
5.0

Customer did not leave a comment.

JOANNA S. 
Rating:
5.0

Customer did not leave a comment.

Brandie M. 
Rating:
5.0

Customer did not leave a comment.

Gaye N. 
Rating:
5.0

Customer did not leave a comment.

TSESHIEJ B. 
Rating:
5.0

Customer did not leave a comment.

LACHANDA F. 
Rating:
5.0

Customer did not leave a comment.

janine N. 
Rating:
3.0

I arrived a few minutes early and waited until the manager got there to open the store 10ish minutes late. Got my rental trailer hooked up myself and was on the road by 9:30. 2 hours I returned with the trailer that I rented for 6 hours. I was told I was outside of my time frame but she would only charge me for 1 day anyway. I said I'm not paying for a whole day I picked it up this morning for a 6 hour rental and it is 11:30 am you opened at "9:00" there is no way I am outside of my 6 hour time frame. I just hope I get charged the correct amount.

Jason R. 
Rating:
4.0

Need at least two people working the front desk at all times.

Debra P. 
Rating:
3.0

Better customer service

SHERITA P. 
Rating:
5.0

I wish I could submit a review for 8009 Old Statesville U-Haul. The customer service was horrendous, I've never experienced anything like it. We reserved a truck for 12:00 on Saturday and chose to do the mobile option. We got there early and sat for 20 minutes trying to go through the mobile steps. During that time, they rented our truck out. We went to go inside for help but the main guy went to lunch and blah blah blah. I'm sitting here getting angry just thinking about it. Anyway, we ended up calling corporate and they sent us to Boxmeer Uhaul and it was a wonderful experience.

bryan V. 
Rating:
5.0

Customer did not leave a comment.

TRACEY K. 
Rating:
5.0

Customer did not leave a comment.

MARIA O. 
Rating:
5.0

Morgan was very nice and informative if all rules and regulations!

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

You guys were great! John B.

John B.  |  Overall Experience 
Rating:
1.0

Came to the store for pickup. First truck had to be replaced which took 45mins. The second truck had maintenance issues. And last we were charged for the wrong mileage. The worst experience ever. I will not recommend and this location on Boxmeer will get reported.

Zanetta E. 
Rating:
1.0

Many things to complain. If one or two, then I can mention which would help UHAL to fix. But i don't think they will resolve. Thx!

Manikandan N. 
Rating:
5.0

Customer did not leave a comment.

HERVE D. 
Rating:
4.0

Customer did not leave a comment.

TANYA H. 
Rating:
5.0

Customer did not leave a comment.

Micheal H. 
Rating:
4.0

Customer did not leave a comment.

Kelli V. 
Rating:
1.0

I was given inaccurate information, service was very slow.

CINDY G. 
Rating:
2.0

Process the equipment return when it's dropped off. I had to contact the location after receiving an overdue notice to remind them the equipment was returned on time. An U-Haul associate did meet me when I returned the equipment both times and told me they will email me a receipt once the return is processed. I was also charged for coverage on a trainer when I denied the coverage during online check-in. $8 insurance coverage was added without my knowledge.The associate did not ask if I wanted covered during the pickup. It was added without my knowledge and I didn't catch if on my equipment contract. I paid it but will not make this mistake again. Everyone is nice at the location.

Francis L. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
5.0

Customer did not leave a comment.

Yuekai L. 
Rating:
5.0

No complaints the ladies were excellent and got is in and out quickly. With pick up and return

AMY B. 
Rating:
5.0

Rented vehicle had some problems-- low, uneven tire pressure; had been smoked in, and bed had not been cleaned. Personnel were great-- friendly and knew their jobs.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Hart S. 
Rating:
3.0

Don't charge twice for equipment. Truck and dolly rental estimate $317.00. At pick up $310.00 plus $49.00 for dolly rental.

Alvin A. 
Rating:
1.0

On 4.3.21, I picked up a truck; the first truck assigned, would not start, the 2nd truck assigned had the check engine light on. In Ms. Turners (the only agent in the building when I checked in) haste on 4.3, she added the additional drivers name (Tammi Washington) as the renter,using her DL for the contract, not mine,Sonja Lucas, the responsible party. She also inadvertently gave me the customer before me her contract, and she received mine. I returned into the facility to address this issue of the Check Engine Light on the truck, with Ms. Turner, the agent who checked me in; The manger on duty was also present during this discussion; she said nothing; Ms. Turner asked if that is truck # 3060; she confirmed truck 3060 was just returned from the shop and the repairman could not extinguish the check engine light; Ms. Turner assured me that truck is fine and I would not have any issues. That was not true. The first time the truck stalled, I was in traffic; I called Ms. Turner back; she stated she would take care of me on Sunday when I returned the truck; Ms. Turner was not working on Sunday, 4.4. The truck stalled 2 more time after speaking to Ms. Turner. The agent who check me in on 4.4.. SUPER NICE... received permission from the manager on duty to remove the truck rental and insurance for a total of $45.00. This did not happened. When I called to question this, Ms. Turner answered the phone; I stated my issue partially, she put me on hold for 10 minutes, she then came back and said she would be right with me, she had a customer in front of her. 25 minutes later, she returns, I begin to somewhat state my issue again, she asked what are you calling for again, I stated that I would like to speak to the manager, she stated she is the manager; I stated, it is my understanding that you are a manger in training. Ms Turner ca m e back to the phone line 25 minutes later... stating her manager is loading 10 boxes, or something, and the manager wanted to know if I was calling about the check engine light; I stated I was calling about the refund for the truck rental and the insurance, that was authorized by the manager on duty on 4.4; I understood her to say she was the manager on duty; in any event; if she was there, she did not not address my issue on 4.4 when I returned the truck; Ms. Turner was very very rude and unprofessional.At the end of the conversation, she refunded the truck rental as well as the insurance. I am appalled that U Haul, and it's agents would potentially put a customers life in danger while risking liability by renting unsafe vehicles. I did write customer service to report this incident on or about 4.5 and sadly, not one person has called to address.

TAMMI W. 
Rating:
5.0

Customer did not leave a comment.

Omar H. 
Rating:
4.0

Customer did not leave a comment.

STEVE G. 
Rating:
3.0

Customer did not leave a comment.

NARCISO B. 
Rating:
5.0

The staff was a pleasant and easy to work with

TAMILIA L. 
Rating:
5.0

The staff is amazing!!

Alicia G. 
Rating:
5.0

Customer did not leave a comment.

Lillie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Amit S. 
Rating:
3.0

Customer did not leave a comment.

LANDIS M. 
Rating:
1.0

The line and speed of service was terrible. There was 1 attendant at each of the locations that I used. They did not seem to be in any hurry to help anyone and didn't seem to be focused on any one customer. When I finally did get a truck, I drove it home and it was full of the last customers cargo. They did bring me another truck, but, it was barely half full of fuel. My contract showed that the truck had 3/4 a tank. Now I'm being charged additional funds to fill the tank. All of this caused me to be about 4 hours behind schedule on the move. If this is the best you can do, I will most likely use another truck rental company the next time I need one.

larry H. 
Rating:
5.0

Customer did not leave a comment.

REGINA J. 
Rating:
2.0

Customer did not leave a comment.

Wanda J. 
Rating:
5.0

The customer service was excellent. Both the ladies were helpful and knowledgeable. Best experience I have had with UHaul.

CRISTINALUISA N. 
Rating:
4.0

Customer did not leave a comment.

Bianca M. 
Rating:
5.0

Awesome courteous

ALVIN J. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
4.0

Not necessarily the location but the mobile check in is horrible. When checking in the app always doesn't recognize the mileage. Customers can only enter the mileage that we see. This needs to be fixed immediately. This is such an inconvenience. Even after we verify the mileage by photo which should be sufficient. The app won't let you go farther after entering in the info we see. You're going to lose a lot of Customers if this isn't resolved. It's a very simple fix.

MAURICE C. 
Rating:
5.0

Service was wonderful

COLLINS S. 
Rating:
5.0

Did not catch the name of the employee that helped but she was extremely helpful. She instructed us where we needed to go, unhooked the trailer, answered questions and got us checked out quickly.

Mitchell H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Thanks Alicia you are almost just as good as Keith on South Boulevard keep up the good work

CEDRICK L. 
Rating:
4.0

Great Job, Great Service

TONY H.  |  First Impressions 
Rating:
5.0

Great manager. Willing to go the extra mile for customer..Great team

ROEMAYA H. 
Rating:
4.0

Customer did not leave a comment.

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Anarrah R. 
Rating:
5.0

The lady that helped us get our rental was awesome! It was crazy busy and she was all by herself, but she was high energy, apologized to all of us for the wait, was super friendly and kept a positive attitude. You guys need at least 2 people working at that location on a Friday afternoon. Plus the online check in option was not working. Several of us in the store tried using it and we got error messages. This would have made things so much easier for the lady that was working there. She was awesome!

Alexandra W. 
Rating:
5.0

Fast and prompt

STEPHANIE G. 
Rating:
5.0

Customer did not leave a comment.

elbert F. 
Rating:
3.0

I didn't understand why I had to bring the truck back to this exact location due to driving over 60 miles one direction to my new home. It was definitely not easy and customer friendly especially when there were multiple uhaul locations in my new city.

MEGAN G. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

CHENG V. 
Rating:
5.0

Greatest service

Kwame A. 
Rating:
3.0

Customer did not leave a comment.

GERALD R. 
Rating:
1.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
1.0

Over charged me for services and was told that it would be fixed but never was

ANTAVIUS S. 
Rating:
5.0

The person who rang me up was very helpful. He needs a raise. He went above and beyond and explained everything thoroughly.

Erika D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRICK L. 
Rating:
5.0

very pleasant experience staff very friendly

Janice S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO T. 
Rating:
5.0

Customer did not leave a comment.

Quanisha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Nothing the lady's working did an awesome job no complaints here at all. Very professional.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

This location has always had the rentals that I needed at the time. The employees are very professional and nice.

CLARENCE M. 
Rating:
4.0

Customer did not leave a comment.

Britney R. 
Rating:
5.0

Staff was very friendly and helpful, and they were very attentive to my truck and storage needs. The store looked very clean and well maintained. I am very satisfied and look forward to my stay with Uhaul. Ms. Gourdine and her staff are some amazing individuals and they have my recommendation for services.

Joshua E.  |  First Impressions 
Rating:
5.0

Excellent customer service!

ROBERT J. 
Rating:
5.0

Amazing experience. Thank you.

Michael B. 
Rating:
1.0

Rude ignored clients

DERRICK L. 
Rating:
1.0

Service was terrible All through-out. I cannot believe how terribly this place was run. Service people are rude and have no respect for the customer. As a first time experience at a U-HAUL, I will never be using U-HAUL for the rest of my life based upon this terrible experience.

YOUNG JIN K. 
Rating:
5.0

Excellent customer service and very personable. No problems picking up the vehicle.

CRAIG W. 
Rating:
2.0

I was charged another $28 after I already spent $72 Also My truck was locked in the back which caused my leaving process to be extended So I did not leave uhaul until 11:45 am due to me having to keep going in and out of the building

Destiny D. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
5.0

After three other problems with other locations. Your Boxmeer location came through. Professional and efficient. Alisha was awesome!

Alison M. 
Rating:
4.0

This is a well kept location

ronnie P. 
Rating:
5.0

They were great!

Autuanne K. 
Rating:
5.0

Customer did not leave a comment.

Tatiana J. 
Rating:
5.0

Customer did not leave a comment.

Crystal C.  |  Overall Experience 
Rating:
5.0

I was very impressed with the cleanliness of the facility upon entering the building the customer service representative was with a client she was very professional and courteous she also did acknowledge my presence while assisting someone else! She also asked if I had a lock I stated I didn’t and she recommended the UHaul lock which I purchase my fiancée pointed out the locks 🔐 on everyone else which is not the one UHaul has for sale!

sheila r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dierdre J.  |  Overall Experience 
Rating:
5.0

The staff at Boxmeer in Charlotte NC was great. My check in was smooth and the staff at the facility was very pleasant. I did not have to wait They answered all of my questions. I was very satisfied with everything.

Laura R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sakia e.  |  Overall Experience 
Rating:
1.0

I paid for 24hr access yet was never granted access by the door where u swipe ur card after 7pm. Moving out was paranoid. It’s dark in the area and right in the middle of the hood. Door had a lock on it when I paid the bill. Overall, I will tell many ppl to avoid this location and recommend any other storage unit. I’ve rented U-Haul storage a few times. Every time garbage

bryan d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam H.  |  Overall Experience 
Rating:
5.0

The staff was friendly, knowledgeable, helpful and above all efficient.

Evelyn T.  |  Overall Experience 
Rating:
5.0

Ms Thomas, and her staff, "work together" in ways that are way beyond the "norm." This, when greatly relieving the unavoidable stresses that can happen when storing business and person items. Of which, I've found has not occurred when using storage competitors over last say about ten years.

Paul J.  |  Overall Experience 
Rating:
5.0

All Around A+ in my books

andre s.  |  Overall Experience 
Rating:
5.0

Ms. Thomas, the manager of this U-Haul location, is very intelligent and professional; and she is exceptional when providing friendly costumer service; this, as well as, the persons she hires and trains. Paul Jamison

Paul J.  |  First Impressions 
Rating:
1.0

Couldnt get in contact with the general manager also had issues with locks put on my door from August 20th to sept 4th which I was not accommodated for had been charged for a late fee while being treated in the hospital for severe depression and was unable to speak to anyone who could help me with the problem therefore I will not be using Uhaul storage again

Walter R.  |  Overall Experience 
Rating:
1.0

Employee was very rude, condescending, and pretty much called me a liar to my face... I will not recommend u-haul and ultimately did not move-in and will not be. Experience was completely horrible.

Jazmaine A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn G.  |  Overall Experience 
Rating:
5.0

The manager was superb. Very pleasant and accommodating

LaKenya W.  |  Online Move In 
Rating:
5.0

Alicia provided amazing customer service! When I arrived, I found out the U-Haul truck I reserved was not available; she immediately gave options and we found another size truck that I was able to get. Then, she assisted me with changing storage units as the one I reserved was too small. I appreciate all of her assistance, courtesy and great customer service!!!

Latoya T.  |  First Impressions 
Rating:
5.0

They were awesome

Aliyamma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanon H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Hloy G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Hloy G.  |  First Impressions 
Rating:
5.0

Best storage service we ever used, definitely recommend and use again in the future. Nice, helpful and curtious staff. Clean bathrooms! Great job!!

steven j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OPHELIA I.  |  Overall Experience 
Rating:
5.0

Excellent morning manager on Wednesday, August 5th.

Gregory A.  |  First Impressions 
Rating:
5.0

Ms Thomas, very professional and articulate. Also I felt a "sense of family" by the way she expressed her thoughts. Paul Jamison

Paul J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiara M.  |  First Impressions 
Rating:
1.0

It was simple and fast to RENT. UHaul took and accepted my money VERY quickly. I am at the convenient Drop off location and have been sent now 3 places for over 1.5 hours. UHaul does NOT want to take back the trailer before they close. I can NOT do any of this next day work say and have many things to do. This is a major headache and inconvenience to drop of this trailer. Many phone calls and wasted time. This would be a zero rating if it had numbers.

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maat V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy S.  |  Overall Experience 
Rating:
3.0

supposedly had 24 hr access but we couldn't get into our unit. All of the doors were locked even tho my card worked. You need more than one person working the desk on weekends. Then we discovered a 2nd lock on our unit & had to wait again to get it off, no one knew why it was on there. The girl working that weekend was very nice and helpful.

TAMARA H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Benjamin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen L.  |  Overall Experience 
Rating:
1.0

It’s very expensive to rent a storage unit, and I feel as if the storage unit is not used an entire month there should be a pay differential. As customers we have to go back and make sure we did damage anything as well as clean it before returning the storage unit or truck. For example the unit I had was $104 a month with taxes, I turned my unit in maybe a week and a half earlier and just from doing my math if you all offered a pay differential I should had received at the most $40 back which like most people it could really be used. The GM at the location even gave me false information saying he could give me a price differential as well as the wrong instructions to check out the storage unit.

Alexis D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheila t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

muwanna h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tashawna D.  |  First Impressions 
Rating:
5.0

They were very informative, and friendly, they made me feel a part of.

Karen J.  |  First Impressions 
Rating:
5.0

Very convenient and staff kindly accommodated my needs.

izatter M.  |  Overall Experience 
Rating:
5.0

zap

Allen H.  |  Overall Experience 
Rating:
1.0

Extremely inconvenienced several times by rude staff. Was promised a refund for a lock due to an issue by Robert and never received a check in the mail.

Jordan A.  |  Overall Experience 
Rating:
5.0

Everyone was polite and courteous and was able to work with my changes that I had to make and took the time to answer all questions and concerns

Tecara A.  |  First Impressions 
Rating:
3.0

I wasn’t pleased with the truck that I received in Georgia. It shook and rattled all the way to North Carolina. It had roaches in it and they got into my clothes and my appliances. The storage facili

Lionese S.  |  First Impressions 
Rating:
5.0

They were amazing. I suggest that they have indoor water machine for clients and staff

Christy T.  |  First Impressions 
Rating:
4.0

good services

Shmir M.  |  First Impressions 
Rating:
5.0

It was clean and did the job we needed.

Brian L.  |  Overall Experience 
Rating:
5.0

I have had terrible experiences with the authorized dealers, and had tried to find ways to stop using UHaul. However, this was a great experience and will continue using this location!

Christopher W.  |  Overall Experience 
Rating:
4.0

No comment

Catherine G.  |  Overall Experience 
Rating:
5.0

From start to finish I received superb service. The facility was nice and clean, staff was very detailed and professional. Would definitely recommend

Tracy H.  |  First Impressions 
Rating:
4.0

Great service

RIELESHA C.  |  First Impressions 
Rating:
4.0

Couldn't figure out why there wasn't a place to dispose of trash other than the bathroom

Hank R.  |  Overall Experience 
Rating:
5.0

I was very pleased with the fast and professional service I received when renting an internal storage space. Thank you!

daphne o.  |  First Impressions 
Rating:
5.0

Great employees!!! Very knowledgeable and helpful. Also very well maintained building

Christian H.  |  First Impressions 
Rating:
5.0

Throughout my cross-country move, UHaul personnel wer friendly and helpful in both Phoenix and Charlotte. The customer service was extraordinary. I highly recommend the UBoxes for moving.

Martin S.  |  Overall Experience 
Rating:
2.0

Understaffed for a Saturday. No communication between MovingHelp.com and U-Haul - Conflicting information on what Delivery and Unload versus Delivery pricing included.

BRAD C.  |  Overall Experience 
Rating:
5.0

UBox rental was a great experience. Delivery as promised and service excellent.

Charles L.  |  Overall Experience 
Rating:
5.0

Pleasant staff extremely clean facility. Best Uhaul we’ve been in

janet p.  |  Overall Experience 
Rating:
5.0

N/A

Sheila t.  |  First Impressions 
Rating:
5.0

Misty was extremely polite and very helpful. She made great suggestions for solutions to meet our needs.

sloat i.  |  First Impressions 
Rating:
5.0

Great customer service

Alicia L.  |  First Impressions 
Rating:
5.0

Great Customer Service!!

Kyrea M.  |  First Impressions 
Rating:
5.0

I am very pleased

Tracy A.  |  First Impressions 
Rating:
3.0

When I got my email alert that my 2 pods arrived from CA, nobody did a follow up call to tell me I could pick up my items. It was difficult trying to get that arranged. Other than that, it was good.

Andrea F.  |  Overall Experience 
Rating:
5.0

Misty was great!!

tiffany r.  |  Overall Experience 
Rating:
4.0

I've used this Statesville location Uhaul on several occasions and I'm always happy with my experience

jerry r.  |  Overall Experience 
Rating:
5.0

I never went to a location but the entire process made my move so much easier.

Ashley W.  |  Overall Experience 
Rating:
5.0

Great experience and helpful staff. Thank you everyone

SHARON M.  |  Overall Experience 
Rating:
5.0

I had a great experience using uHaul for my move from Salem, NH to NC. I would recommend uHaul for such services again. Thanks Dennis & Laura Leslie

dennis l.  |  Overall Experience 
Rating:
5.0

Thank you

Angie Q.  |  Overall Experience 
Rating:
5.0

Although there was initially a huge error & issue, MISTY was super helpful, understanding, & accommodating. I received a call following day saying everything was resolved - Cammie was amazing too!

Kenny K.  |  Overall Experience 
Rating:
5.0

Great people to work with. Service was excellant.

michael r.  |  Overall Experience 
Rating:
4.0

construction at the yard slowed up the time to obtain the u-box but overall things went well.

ROBERT W.  |  Overall Experience 
Rating:
5.0

I used the U-Box service. It was by far the most reasonably priced option for my cross country move. Delivery to my new home was convenient and easy.

David S.  |  Overall Experience 
Rating:
2.0

Staff was very unfriendly.

Tony G.  |  Overall Experience 
Rating:
5.0

.

David S.  |  Overall Experience 
Rating:
5.0

Kim is professional, personable, and knowledgeable! It was a pleasure doing business with her!

James H.  |  Overall Experience 
Rating:
2.0

Before you auctioned off my things I called numerous times to see if I could set up a payment plan and the dispatch would never ring me through to you and I could never get in touch with anyone.

Brooke P.  |  Overall Experience 
Rating:
5.0

Thanks for Everything

Jorey W.  |  Overall Experience 
Rating:
2.0

Cammi in Noth Carolina and Ariel in California very helpful, other than that, this a HORRIBLE experience, we were billed multiple times, Communication from U-haul, was terrible at best.

eric b.  |  Overall Experience 
Rating:
1.0

Unfriendly, reckless and completely ridiculous

RAVIKIRAN A.  |  Overall Experience 
Rating:
5.0

The service was great!

latoya b.  |  Overall Experience 
Rating:
5.0

very pleased on every help y6ous gave and the delivery of my boxes, thank you and a big thank you to camie

Sandra P.  |  Overall Experience 
Rating:
5.0

Convenient location, friendly and efficient employees.

LARRY S.  |  Overall Experience 
Rating:
4.0

Staff was friendly and professional !

Debra C.  |  Overall Experience 
Rating:
3.0

I'm still awaiting a credit on my credit card for a partial refund that I'm due and I'm not sure that I'll get it.

AL D.  |  Overall Experience 
Rating:
5.0

Didn't go to the facility, Tammy came to me. She dropped off my u-box and came and picked it up. She took the time to tell me what was going on, worked with me to schedule the pick-up. 10 out of 10

mark s.  |  Overall Experience 
Rating:
1.0

There is a nail sticking out of the counter and the nail cut my little girl's back while we were standing there to check out. I told the older man behind the counter and he was rude and didn't care

roxanne m.  |  Overall Experience 
Rating:
5.0

Great experience!

Joao T.  |  Overall Experience 
Rating:
1.0

By review I shouldn’t have to respond poor poor poor

KEYON M.  |  Overall Experience 
Rating:
2.0

My boxes were left out in a large rainstorm upon their delivery from the origin point and the staff didn’t inform me for two weeks. Inadequate # of delivery drivers led to poor scheduling.

Timothy S.  |  Overall Experience 
Rating:
5.0

thanks

ashish a.  |  Reservation 
Rating:
3.0

Rental of the truck was fine. Communication on the arrival of our UBox was terrible. Only my phone calls were able to make it available for us to access. You need to work on communications.

John M.  |  Overall Experience 
Rating:
2.0

U Box ship from SD to NC. Horrible experience trying to get the box once it arrived in NC. Could not be delivered for 2 weeks after it got here. They are extremely unorganized. Will never use again

SYLVIA G.  |  Overall Experience 
Rating:
1.0

I’ve given the office a call with discernment of my experience and still haven’t received a call back. I’m very sadden with the service we’ve received being that I always use U-Haul for moving needs.

Donyai M.  |  Reservation 
Rating:
3.0

The only major complaint I had was with the lack of employees available. No matter what time of day I went up there, there were only 2 people working which makes the line dumb long and extremely slow

romneka g.  |  Overall Experience 
Rating:
5.0

Tammy was very friendly and helpful. I’d recommend u-haul to others

Diana L.  |  Overall Experience 
Rating:
4.0

The GM was very helpful.

Claire B.  |  Overall Experience 
Rating:
4.0

No particular comments or concerns

Brandon T.  |  Overall Experience 
Rating:
1.0

The guaranteed date of arrival was 4 days late. I was promised that my 2 U-boxes would be ready for pick in the AM, however my movers had to wait for an hour before they could load at 1PM

Denise H.  |  Overall Experience 
Rating:
5.0

I appreciate the assistance and friendly staff.

kim l.  |  Overall Experience 
Rating:
5.0

Excellent service and friendly staff. Everything done on time with out delay. Shipment came ahead of time.

SRINIVASA G.  |  Overall Experience 
Rating:
2.0

Staff was not prepared for UBox pickup. They seemed very understaffed causing a long wait time for pick up of Truck/UBoxes several customers had quite a long wait. Only 1 employee working

Wynee B.  |  Overall Experience 
Rating:
4.0

Thanks

Laura B.  |  Overall Experience 
Rating:
5.0

I rented Uhaul storage cubes. I would like to share that Lisa did a fantastic job throughout my storage period. She was always on time or early, and provided excellent customer service at every turn!

David N.  |  Overall Experience 
No reviews have been submitted for this location.

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