Customer Reviews for U-Haul Moving & Storage at Statesville Road

3,065 reviews

3001 Boxmeer Dr   Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

(704) 900-1311

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(704) 900-1311

3001 Boxmeer Dr
Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tyherrah j.  |  First Impressions 
Rating:
4.0

Customer Service was good, but the van was a little dirty.

Tonia A. 
Rating:
5.0

Customer did not leave a comment.

Juan R. D. 
Rating:
1.0

Clean truck out before next customer. Pull vehicle somewhere accessible instead of making customer walk through the grass to the back of the building. Notate the gas better. Don't keep asking customer to tow other customers stuff. Have a better reservation setup.

Lauren P. 
Rating:
5.0

Amazing location got there I was rushing because I needed to be back for my daughter & dogs the guy told me not to worry he would finish it & send me a receipt took care of the whole return process. What a life saver you guys keep up the amazing work!

Nancy F. 
Rating:
5.0

The Best

Theodore M. 
Rating:
1.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Kirktoine M. 
Rating:
5.0

Customer did not leave a comment.

mary w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedric R. 
Rating:
5.0

Customer did not leave a comment.

D'Mitri H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taylor W. 
Rating:
3.0

Customer did not leave a comment.

Shani C.  |  First Impressions 
Rating:
5.0

More selection

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B.  |  Overall Experience 
Rating:
1.0

First off, I was given the oldest truck on the lot and there were plenty of other trucks available! I was given a truck with the oil light on that needed maintenance! The truck sounded and driller horrible! Not only did I refuel , I returned my truck early before my scheduled time. I got a call telling me I hadn't returned my truck and uHaul kept trying to charge my Card, all along my truck had been returned over 8 hrs earlier that day! This was the worst experience ever!

Basha H. 
Rating:
1.0

The vehicle was not well maintained. The front left tire was about to come out while I was driving. The store manager was extremely rude as she said that we cannot help you as you are not hurt!!

Vaibhav M. 
Rating:
1.0

The gas in the tank was less than what was stated, they also told me I'm getting charged a late fee even though I was in the parking lot when they called me. Will not ever recommend this location.

Trevor W. 
Rating:
5.0

Customer did not leave a comment.

VITO M. 
Rating:
5.0

Customer did not leave a comment.

Calia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda C. 
Rating:
4.0

Customer did not leave a comment.

joan g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Romina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey R. 
Rating:
4.0

Customer did not leave a comment.

Magdaleno S.  |  Overall Experience 
Rating:
5.0

great Job

william T. 
Rating:
5.0

Customer did not leave a comment.

NAEEM B. 
Rating:
5.0

Some peoples don't have Credit card or bank card make it were they can just pay a deposit alone with the rental of the truck

Karen B. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

Quamel G. 
Rating:
5.0

Customer did not leave a comment.

Nakiya C. 
Rating:
5.0

Customer did not leave a comment.

Shakir H. 
Rating:
5.0

Nothing in-person - great team onsite and seamless experience at the counter. One of the best U-Haul locations I've been to.

Adam D. 
Rating:
5.0

Put a bigger sign for the drop box

Edith S. 
Rating:
5.0

Customer did not leave a comment.

Mahkaylah J.  |  First Impressions 
Rating:
5.0

Great customer service, fast pace and friendly atmosphere.

PATRICIA M. 
Rating:
2.0

Poor customer service. Not enough help. Wait times too long. Did not check my equipment in, and I got a call from U-Haul later because they thought I still had it. Online reservation does not work.

James H. 
Rating:
5.0

Customer did not leave a comment.

Roland G. 
Rating:
5.0

Customer did not leave a comment.

Lataesa J. 
Rating:
3.0

Instructions wasn’t clear on storage entry. But a map was given. Alarm went off

Shacona B.  |  First Impressions 
Rating:
3.0

excellent service !

James D. 
Rating:
3.0

I am not pleased at this moment. I used 14 miles and the gas hand moved 1 notch. I was charged $45 for 9 gallons of gas. I have submitted a dispute and waiting for response.

Neshia W. 
Rating:
5.0

Customer did not leave a comment.

KENDALL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA D. 
Rating:
5.0

Customer did not leave a comment.

Taneisha S. 
Rating:
5.0

Customer did not leave a comment.

jerry R. 
Rating:
3.0

Customers: Please ensure you have quadruple confirmation that your equipment will be available before arriving. I would even go in person the day before to make sure. I would hate for you to be in the same boat I was. The customer service provided by the staff in person was good. It's the mixup and dipping in between the corporate calls and branches where miscommunication occurs.

Jhordan J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kadarius L. 
Rating:
5.0

Very good

Nancy A. 
Rating:
2.0

I would improve on customer service yesterday it seemed like the female individual didn't want to work. The truck green mpg gauge was malfunctioning also.

Jose B. 
Rating:
5.0

Our first site couldn't accommodate us, Uhaul confirmed another site for us and they were amazing. Clean, efficient and easy!

Bruce K. 
Rating:
5.0

Shawn and Nikita were very helpful and professional. Their customer service was exceptional. Thank you so much!

LORILEI D. 
Rating:
1.0

Customer did not leave a comment.

Shemiya Z. 
Rating:
5.0

Customer did not leave a comment.

Debora S.  |  Overall Experience 
Rating:
1.0

Terrible customer service and overcharged me by a lot. I was charged for things that I didn't even have.

Christy T. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
2.0

Poor service. Walked in no greeting. Stood at the desk while the lady was on her phone saying nothing to us while standing there. A guy eventually came out and took forever and the whole interaction was just unnecessary and weird.

Monet B. 
Rating:
5.0

The lady who too care of me at the counter was so friendly n professional.

Samuel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawayna h.  |  First Impressions 
Rating:
5.0

No issues. Pickup was simple and straightforward.

Glen B. 
Rating:
1.0

This location is not responsive and doesn't answer the phone. Additionally they do not perform their expected tasks as required for their job roles, and bill incorrectly and fraudulently. They need to get their act together and U-Haul needs more accountability.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Efrain V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
4.0

Customer did not leave a comment.

Molly G. 
Rating:
5.0

People skill wuz great

Dontae S. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
4.0

I returned the trailer at 3am and I called 7 times to let them know I dropped it off. Noone helped me until 15 hrs later to receive it in and send me a receipt

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Tamika L. 
Rating:
5.0

Customer did not leave a comment.

Maurice B. 
Rating:
5.0

Customer did not leave a comment.

monica a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

Braddy C. 
Rating:
4.0

N/A

MAURICE C. 
Rating:
1.0

Unprofessional

Raquon C.  |  First Impressions 
Rating:
5.0

Very Clean. Accessible and safe

Raylene L.  |  Overall Experience 
Rating:
3.0

Engine light was on.

Jimmie D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Vianey S. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Friendly staff and great selection. I always use this location when I need a larger vehicle for a short time.

Terresa G. 
Rating:
4.0

Customer did not leave a comment.

Kayla N. 
Rating:
5.0

Customer did not leave a comment.

nikhilkumar K. 
Rating:
5.0

Customer did not leave a comment.

VILIS S. 
Rating:
5.0

Customer did not leave a comment.

Hattie G. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

I like to thank you say all your representative in this location are wonderful and very helpful.. thank you

Parag B. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
3.0

Customer did not leave a comment.

Alex T. 
Rating:
5.0

Customer did not leave a comment.

Xenia M. 
Rating:
5.0

Keep up the excellent customer support.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

❤️❤️❤️❤️❤️❤️🙏🙏🙏🎉❤️👍

Ronnie M. 
Rating:
5.0

Great service and great rates

MArvin P. 
Rating:
5.0

Customer did not leave a comment.

Siobhan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zackary O. 
Rating:
5.0

keep doing the same

Yonis R. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijayanand R. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus J. 
Rating:
1.0

One person out of the staff always make company look bad. The process to get the rental was bad. The young lady working on this morning had a very nasty attitude.

Tomeka F. 
Rating:
5.0

Customer did not leave a comment.

Harry K. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
4.0

Customer did not leave a comment.

Brandilyn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALVIN C. 
Rating:
1.0

Keeps charging me storage for container storage but I don't have containers in storage. Called twice and nothing happened. Had to drive to a uhaul location to get them to stop charging me and I'm still being charged.

cory D. 
Rating:
4.0

Signage could be better.

Larry B. 
Rating:
5.0

Staff was unbelievably helpful from start to finish!

John K. 
Rating:
3.0

I only ended up using one of the two boxes I had reserved and it was the biggest hassle trying to get the second one off my contract. I initially informed an employee that I didn't need the box when I finished and she said she took it off and issued my refund. Come to find out next week it was not done properly and someone else went ahead and gave me my refund. A month later the box somehow appeared on my contract again and I spent a week calling and talking to different people trying to get everything sorted out. I'm not sure why it took so long and so much of my time calling and contacting people to get something so simple sorted out that should've been done correctly in the first place.

Maria R. 
Rating:
2.0

Customer did not leave a comment.

Terri G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kiara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTA M.  |  First Impressions 
Rating:
3.0

When I was there someone reported and oil light on the truck they received. As soon as I got my truck an oil light came on. The agent that was assisting me had conversations with customers that were previously there so she did not give me the instructions properly for my storage unit.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I appreciated the quick service and helpfulness of this location. Keep up the good work!

Melissa A. 
Rating:
4.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Christa M. 
Rating:
5.0

Customer did not leave a comment.

Sharita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laddan A. 
Rating:
5.0

Customer did not leave a comment.

MARTINA J.  |  Overall Experience 
Rating:
5.0

Thanks

Curtis T. 
Rating:
1.0

Customer did not leave a comment.

Paresh P. 
Rating:
4.0

Customer did not leave a comment.

anthony W. 
Rating:
5.0

N/A

Yiane S. 
Rating:
4.0

Customer did not leave a comment.

sheila j.  |  Overall Experience 
Rating:
4.0

The truck I was given to use was not in a condition I'm used to from Uhaul. All the air vents were broken, the seat was not that great has well. I almost brought it back when I looked at the tires because they were old and not much tread. I've been using Uhaul for years and I will continue but next time I'll check the truck better and If it's up to the standard I'll ask for a different truck

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Dominique Y.  |  First Impressions 
Rating:
2.0

First I want to let u know If I didn't authorize you to keep my card on file or have auto drafted do not. I used cars to pay bill then on a rainy day the storage facility just took money out my account. They are keeping cards in file which they do not have permission to it's not in contract no where.

Dwayne M.  |  Overall Experience 
Rating:
3.0

The store location never answers the phone.

TONDA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shamika S.  |  First Impressions 
Rating:
5.0

Great and convenient not to far from where I live

Carvin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine O.  |  First Impressions 
Rating:
2.0

When we tried to check in the storage unit, the unit we were given had a lot of stuff in it. The access card didn’t work and set off the alarm. We were given an actual empty unit that was ready for move-in after an hour or so wait. The whole process took about two hours. It was very inefficient. The staff did their best to be friendly but they were obviously overwhelmed with limited staffing at the counter.

Parth J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonyette a.  |  First Impressions 
Rating:
5.0

Excellent customer service, however the mover’s were not good, they were late, poor communication

Charisse M.  |  First Impressions 
Rating:
5.0

Staff very courteous

Tawanna H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacklin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice W.  |  Overall Experience 
Rating:
5.0

Every one was great.and very helpful.

Renee S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lucy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom S.  |  Overall Experience 
Rating:
2.0

My daughter drove back to school with my team to help her move items out of the storage and into her college dorm. There was a double lock on the unit for nonpayment, but the storage had been paid every month and was current. We couldn’t get into the unit at 10am when they arrived because nobody was available to remove the second lock y’all had left there and never removed. They had to wait until close to 1pm, which means it was a 3 hour set back and made my daughter move in lat me into her dorm, had my team late coming back to Atlanta, and cost us money. I will never tell college parents to use your faculty again.

Bobbie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANA Z.  |  Overall Experience 
Rating:
5.0

This location has their act together! Staff is friendly, building is clean. I have had bad experiences with different uhaul franchises but this one is great. Keep it up

Austin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derrick l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyle H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tawana C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tuquory B.  |  First Impressions 
Rating:
1.0

I was billed for a unit I didn’t occupy, yet someone else was using the unit. I was billed for two months. This caused stress on my mother.

DAVID S.  |  Overall Experience 
Rating:
3.0

Needs something to keep bugs from other units, getting in to other units

marshell m.  |  Overall Experience 
Rating:
5.0

The staff delivered EXCELLENT service, above and beyond. From what I could observe they were just as diligent with other customers. I was impressed.

RAFAEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mario Y.  |  Overall Experience 
Rating:
2.0

The initial staff member assisting me was unable to find my reservation and even struggled to enter payment information. A more competent staff member had to take over the transaction. Additionally, the loading zone is massive but there were no carts to make loading more efficient. When asked about this, the initially helpful staff member said to "search the complex, there are lots of carts." Despite the fact that the statement itself screams poor customer service, it was also a lie. I searched the whole space and the only carts available were mattress carts. Not very useful when moving boxes and totes. If moving weren't so inconvenient in general I would have found another vendor after today's performance.

Chase N.  |  Overall Experience 
Rating:
1.0

I am a Below the Knee Amputee,with a prosthetic leg, I purchased one of your smaller storage units that sit on top of each other, for some reason the clerk gave me the top unit where I couldn't reach the rope to close the door and after I used my fishing rods that I was storing to reach the rope and got the door closed, it was impossible for me to reach the lock, This was very upsetting because I felt it was done on purpose, she could clearly see my prosthetic leg

Clarence F.  |  First Impressions 
Rating:
3.0

Don’t like that the storage unit is stacked on top of each other made it very difficult to move thing in, had to you the Moveable staircase stairs in order to get to my unit

Mariah F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMARCUS T.  |  Overall Experience 
Rating:
4.0

I had a reserved a 10x10 storage area three weeks ago and called 5 days before the start date to confirm the availability. However after driving for 3 days from NYC to Charlotte in a one way U-Haul rental, I was told upon arrival that no 10x10 storage was available. The manager was able to find a 10x15 so it worked out but I was disappointed that a confirmed reservation could not be honored. This calls into question any reservation made with U-Haul.

Rakesh R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle K.  |  Overall Experience 
Rating:
2.0

The unit I rented was already being used and there were no other units available. Then when I got a refund by receipt I still have not received my refund to my bank account.

DAVID S.  |  First Impressions 
Rating:
1.0

Someone broke into my units and went through boxes and stole things…I had several phone calls saying that my units were off track, nobody at Uhaul fixed the issue so when I arrived it was a mess, that’s how I knew someone got into my things…

JESSICAMARIE B.  |  Overall Experience 
Rating:
2.0

The storage unit was not advertised correctly. The 5x5x10 and the 5x10x10 are priced exactly the same and the photos of both listings show a 5x10x10 unit. So as this being my first time renting a unit I assumed they were the same. They were not and I needed a 5x10x10 unit. The girl was very helpful in cancelling my unit since the size I actually needed was not available. This was frustrating because we had to extend our moving truck for a day until we could find a new unit somewhere else.

Cat D.  |  Overall Experience 
Rating:
5.0

Great customer service clean building

rico c.  |  First Impressions 
Rating:
3.0

Very clean

Pater P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY T.  |  First Impressions 
Rating:
2.0

The customer service was great! I was not happy once I got to the storage room. It was to far around the back for me, then it was too far from the entrance. But to top that off, when I opened the storage room (1310) it had a black box (rodent catcher) inside of it. That was my biggest problem with my storage room. I can't do rodents at all. I was told it is required in the state of NC for all storages to have; but not true because I have a current storage rental that do not have the black box. The employee told me it was not for rats, it was for the bugs that would come from another unit. Either way, I can't do rodent's or bugs, so I was not happy about the storage rental, so I cancelled my rental of the room.

Tinmakel N.  |  First Impressions 
Rating:
4.0

Just need more people working, this location is busy

TRACY B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRIDGETTE H.  |  First Impressions 
Rating:
5.0

I can't remember her name but the ASM provided the best customer service. Fast and friendly!

Tecora L.  |  First Impressions 
Rating:
3.0

Addis all staff is recommended. I waited over 10 minutes to be served

Donald E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  Overall Experience 
Rating:
5.0

you guys are great

nicolas B.  |  Overall Experience 
Rating:
2.0

Although Alicia was pleasant, I had a storage unit(1901) at this location for about almost 3 years. Somehow my lock got cut off my storage unit door and a green tag was put on the door of my unit and per the system, I had moved out the unit. Which I didn’t move my stuff. I’m not sure if any of my stuff is missing but when I move out the unit I will inform management. I will be moving my stuff soon.

Vonnesha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scotty C.  |  First Impressions 
Rating:
1.0

During my tenure, the management changed hands and during that time my storage space got infested and my insurance claim was rejected for my loss. A few months later the management did repair the issues of my space and did allot me time to retrieve my items. While my bill was comp'd, I still got phone calls and emails for bill payment. I ignore them, but it is so annoying 🙄. The time frames and communication, and maintenance were not professional, but the attendants were very nice about it. I am grateful for what I could retain, but due to the amount of infestation, I did not trust the idea of nests inside of my electrical equipment and was still rendered a major loss from my perspective 💔.

Marlena S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty F.  |  Online Move In 
Rating:
3.0

I felt my things were secure but concerned about an odor of something died or raw meat left in a unit.

Synthia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TITUS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSICAMARIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara B.  |  First Impressions 
Rating:
5.0

I was able to access my storage unit without any problems. When I needed assistance with the doors being inoperative someone assisted me right away. Very good friendly customer service.

diane s.  |  Overall Experience