Exceptional customer service when I needed it!!
GWENDOLYN PCustomer Reviews for U-Haul Moving & Storage At Statesville Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and polite.
Yatch RU-Haul was there when I had only 30 days to move out of the house I was rent.U-haul help me to get from one county to another county.U-Haul was help me from the begin to the end.Thank You. Christine W🙏❤️
Christine W | Overall ExperienceThe unit was clean, had a water leak in the front right-hand corner. Advised representative upon check-in.
charles SEach time I have used this location for rental needs, I am pleased with how I am treated professional and how seamless the process is to pick up and return equipment. Thank you for a positive experience each time.
Dale JWhen dropping off the trailer, the guy who helped us left the electrical wire for lights hanging outside the trunk. The wires were damaged as a result and we will have to replace it. Very disappointing.
Samantha MNice personal. Friendly professional
virginia tGreat experience until the last day. I was moving out. I saw the cleaning guy using two of your hand trucks/accessories I thought this was supposed to be for the customers not the cleaning guy who is moving people stuff out for people who are late. I asked him can I get one and he said no. I had to walk all my things out took me a lot longer and took most of my energy. I am a woman with disc damage he was a man ..smh
ALYCE A | Overall ExperienceWhen I booked the reservation it told me in bold green letters that the lock for the unit would be included as part of a deal, but when I got there they still tried to make me pay for one and did not care about that deal that was stated online. There was also a lock on my unit preventing me from putting anything in storage outside of office hours.
Joshua S | Online Move InService was great.
Nicole PDid not receive a confirmation via text oe email that everything was checked in. Just make sure this occurs once everything is closed out.
Ronald PShawn and people that work there was great. Need a raise for sure! Raises all around.
Edward DVery professional took care of all my needs. I waited for them to finish they sproached me several times to see if I needed anything like a bottle of water. You have a great crew at this location. Thank them for me
Timothy AThe customer service was okay,but the equipment was was not…going over 700 miles with the sound of wind constantly coming through the door was a horrible experience..I’m disappointed and would not recommend them to anyone
Chiquita CIt was one of the worst experiences I had in a long time… traveling from charlotte no to Niagara Falls ny…the hitch only had one latch on it and the U-Haul had a dent in the door which allowed air to come through for the entire 10 hours…..I will be complaining to corporate about this… my ears are still ringing…..do better!!!!
Chiquita CAwesome 💙💙💙💙
Wanda SContinue the excellent service and customer care! Great staff!
Donald DNone
phillip hEveryone was very helpful.
Debbie CEven though the computer system was slow due to technical difficulties, the staff was super professional and positive throughout my check in process. It was nice to see them stay positive with smiles and jokes during a not so smooth time.
Sherri KGreat service and very professional all the way down the line. Highly recommend this location!
Robert OMore informative
Dallas CEnsure that you continue to hire staff like the one's I encountered over the past week. They were awesome, polite and helpful. Provided feedback, advice and understanding! Great Team
Elizabeth PWhen I arrived at this location the gentleman was already outside dealing with other equipment and was quick to unhook the trailer from my vehicle, and since I had already paid through the app, he closed out the rental and I was on my way. I would recommend this location to others.
Kevin HThey have the dumbest security system ever !!!! The key system is stupid ! The staff is very unprofessional . Worst U-Haul I’ve ever used !!!
SHAKARA R | Overall ExperienceMike’s on the truck did not match the contract the contract had 147 miles less then what the truck had on the omt Then the contract said that the truck had 1/4 of gas but it was empty The truck was full of trash in the back
delmy cNicely done!
Maria HThe staff is incredibly supportive and kind.
Lindsey F | First ImpressionsAlways tell all staff be ready for the customer and be kind like they was with me keep up the good work at this site
DAISY BThis was the slowest U-haul I had ever been to. I checked everything in on my phone, the app said go in and grab the keys, they made us wait in line for over 20 minutes just to get our keys.
Shawna BSince this location was put here it has certainly been convenient
Clayton HGreat customer service!
Stephanie KYoung man that helped me was very helpful Great customer service
Brittany BIf a customer makes a reservation online, there should be a different line to wait in . I had to wait 15 minutes to get to the register to pickup my vehicle. The app is supposed to make it convenient for the customer. I wasn’t in a rush and didn’t mind the wait but what is the point in using the app to save time? It seemed to benefit U-Haul and not me
Keishia CThe lady that handled my trailer request was awesome. Very professional but also very nice to deal with. I'm sure she would have preferred to not walk out in the rain to show my trailer but she did so with a smile and a wonderful attitude. Also she happened to still be there when brought back and she checked it in for me with a smile and a kind word. I wish I could remember her name. She deserves recognition for excellent customer service. However, I believe she was the only one there at the desk so it may be easy for you to find out!
Barbara CProvide more/better information at pickup
Karen TPerfect customer service
Rodrick DSo I made a reservation for a U-Haul on 2/16/2023, for 2/18/2023, I didn’t receive a phone call that was the first thing, I made it a thing to call and no one answered! So when I got to the location the rental and equipment I had rented wasn’t available, she upgraded me and charged me , so I left with a 15” truck and no way to tow my car so it’s left in Charlotte!!! I then call to get reimbursed for the inconvenience all I got was 55.00 dollars but that and the 100 dollars which that was a given that would be refunded to me, I then wasn’t satisfied, so they then said that the Marketing team would reach out to in 24-72 hours, I received no call I had to track them down and still didn’t speak to them messages was relayed between the representative to them & they didn’t seem as if they want to even give me the 50.01. So in all I received 50.01 for the inconvenience of the location and the situation I was left in with this matter ! I’m still hiding upset because it’s Friday and I still don’t have my car !
Hykia BEverything was perfect.
drucilla aProvide Better upfront service desk customer service from workers.
mikus gI rented a van, inwhich it took almost an hour to get because there was only one person working, then when i returned it at 2 pm, someone called me asking when was I gonna return it, because no one checked it in when I dropped it off.....smh
OSCAR WI moved from New York to South Carolina and from the beginning, all the way to the delivery in South Carolina, U-Haul was excellent!!! Didn’t matter who I spoke with they were knowledgeable, kind, understanding and professional. I cannot say enough about the whole experience. It made the whole move seamless. My apartment in South Carolina was not ready as promised and U-Haul made it easy by just keeping all my stuff in storage. I highly recommend U-Haul!
Kim PGreat staff that lead with empathy working with customers stressed about moving
D'Nellia W | First ImpressionsSending confirmation emails or text when a ubox has been pulled and ready to access would help. I tried calling to confirm and was placed on hold each time. Hold time was over 10 minutes . A simple confirmation would be great to avoid having to call at all. Hope this helps
CHRIS KYour representatives can work on their customer service and the way they speak to customers. The young lady assisting me was fine. It was her third day. The other young lady needs customer service training and how to interact with customers.
JOHN CGREAT STAFF!!!
Leonisa A | First ImpressionsThis location was fast and efficient.
Michael MThe floor mats were VERY slippery, which made it difficult to drive the truck comfortably. Everything about the truck was great. My only complaint was the floor mats.
Robert JA dead rat was in my unit!!!
leonard b | Overall ExperienceI sent them a picture of gas tank being half way just like when I took it. I was charged for not bringing it back with the same mileage. I won’t be coming back I hate feeling like I’ve been scammed. It’s your word vs there’s so they can keep the money but I’m not coming back I’ll just go somewhere else if I need a truck. SMH
shai sDon’t go long wait will charge your card for miles and gas they you clearly did not use. They will try and charge you for stuff you didn’t use bc it broke before you left the building. Trucks shaky
Nydia GSuper friendly, and really helpful!
Megan CThey were very professional and friendly
JANIKA J | First ImpressionsHad to pay extra money with the truck in mile that a good for y’all. Need to explain more about the rental to the person can fully understand stand
darruiest b | Overall ExperienceThis was my first time using a Ubox. It was a good experience overall. The container was a little smaller than I thought it would be but I was able to get all of my things in it. Delivery and pick up on both ends was great. My belongings were not damaged and still exactly like,I had put them in the container.
Tonja RThis is the first storage unit that does not provide any type of dolley or moving carts to assist in moving. I shouldn't have to rent one when I'm paying over $100 per month for storage. Do better please.
Tiffany F | First ImpressionsLet me start off by thanking you guys for a great storage experience. The staff was helpful and friendly. The facility was well maintained and climate controlled. I appreciate everything. Thanks Uhaul.
Shawn R | Overall ExperienceThe following should be taking care a little bit more. Van needed to be cleaner. There was a lot of mud on the drive side. Also I drove about 7-8 miles less than expected. When I took the keys to the register, the guy said that money will be refunded back since you didn't use the 7-8 miles. The last thing is that there is fees on top of fees. I rented a 19.00 dollar vehicle but with fees and everything it keep up costing 88 dollars. Plus 10 dollars in gas.
Sergio MLarge, busy UHaul business. Staff were helpful - got the trailer unhitched in a flash and I was on my way. I’m still waiting for a receipt, but I turned the trailer in early, so maybe that’s it.
Peter Hquick and kind service
ELI GI have been using UHaul for storage primarily for my college kid’s summer break storage and I have had really great experiences both in Greensboro, hear locally in Charlotte for my personal household items during our move and storage in Cornelius as well. I have had a great experience with UHaul Will multiple locations and would highly recommend it to others as well. Thank you!!!
dedra dThey were awesome. Everything was ready. One thing, if the check engine light is on telling the renter why and what to expect would be appreciated. It just needed servicing and was not a mechanical error.
Barbara ZIt would be nice if they told you the actual cost when you return the van so you know to expect a refund! They charge my debit card $63 but their estimate was $33’
Lawrence PVery proficient and runs a "well oiled machine". I am saying this because this location is very busy with lots of traffic but they working together as a team and they move the people with a smile!! I will always use this location...
Deborah S | Overall ExperienceIt was fine. I wasn’t too happy about the cost of the whole deal but it was worth it and the staff’s kindness helped make up for prices and fees. So thank you U-Haul.
Samuel J | First ImpressionsN/A
Niva H | Overall ExperienceGreat Customer Service and quick response often. Pleasant Staff and helpful.
wanda w | Overall ExperienceThe facility was wonderful! It was well lit and very clean. My items weren’t that dusty like the last storage unit I had in the past. The only issue I had was not being able to have access to dollies :
Sherron R | Overall ExperienceThe staff were great and helpful.
Ben L | First ImpressionsEvery time you tried to reach customer service they never picked up the phone.
Silvia C | Overall ExperienceThe manager was extra pleasant.
shawayna h | Overall ExperienceMy items were stolen by stafff and
Vera M | Overall ExperienceContinued professional courtesy and excellent customer service will assure long term business success. You were there for me. Thank you!
John H | Overall ExperienceIn the beginning I had no problems, until my unit was robbed and I didn’t receive any help from the staff. When asked to pull the tape I was told that the location had no camera. And the camera that was facing my unit had been covered. I filed a police report, and ultimately I have gotten nowhere and it appears I’m making this up. I wouldn’t make up a story about my gun being stolen and suspicious behavior from a certain staff. I had a lot of respect for this place until that happen. I am now out of a gun, speaker, and some other personal items. The employees failed to make sure all the units were secure and that all cameras were properly working with no obstruction. I am highly disappointed especially after renting for two years. Thank you for the service but I will not be returning or referring this place.
Rakira W | Overall ExperienceTerrible customer service. The lady gave me a unit that belonged to someone else.. it takes about 10min to get to the storage unit and find it just to find out it has a lock on it and belongs to someone else. They close at 7pm so nobody could help not even customer service. Huge inconvenience because now the people I had helping me is upset and don’t knw when they can finish the job. It’s just not right. You had 1 job to knw which units are empty and which aren’t.
Jakema G | First ImpressionsI was impressed that the staff knows and does all aspects of delivering great service.
Bradford S | First Impressionsi brought my own lock that was sold by an storage facility and I was told on the phone by a salesperson that I would be able to use it- but in fact, I had to pay for a lock that Boxmeer Dr location sold.
David M | First ImpressionsManager was very helpful!
Tammy R | First Impressionsput auto pay in my account with out my knowledge
Real H | Overall ExperienceStaff employees were very rude. Staff did not know how to input a reservation in the system. Employees block the entrance way of the storage building with uhaul trucks, which took an hour to locate my storage unit which caused me to bring my U-Haul truck back a day late.
Zakiya C | First ImpressionsDidn’t have my size unit needed 10x15
Antoine W | First ImpressionsThe manager which was a woman was so rude to me when I went today and I’m 7 months pregnant. She needs customer service training it’s so unorganized.
SHILKARA P | First ImpressionsThis location was in a hurry to leave when I arrived as they were closing in 10 minutes. This location gave me several papers that were not mine and laughed it off that they almost gave out confidential paperwork including business financials and other customer receipts. This location did not properly enter my access code to the building and we were locked out and unable to unload our truck. I called the location the next morning after a 6 hour drive- and they told me that I was “entering my code wrong” however I was not and myself and 3 other people tried entering the pin. There were other customers there who were able to get into the building with their code and showed me how and yet I was still unable to get inside. Nakita from the location told me on the phone after I called the morning after being locked out that someone else-another customer- should have just let me into the building. Another customer did let me inside and when we opened our unit door, the alarm for the entire building went off. We are extremely unhappy with our experience, I will be leaving a review, and contacting corporate.
mary g | First ImpressionsI would never rent anything from you guys ever again I wil not recommend anyone to come there for anything
James C | Overall ExperienceMy experience here was poor in factor only, customer service. The staff that was working were having full conversations and sharing content in their phones with each other with customers waiting for help. But the worst was that I received a notification from U-Haul indicating that I could receive a free lock on moving day after I completed checking in online.When I tried I got a message indicating that I could not check in online and had to check in at the store I took a screenshot and showed them this, the girl helping me turned to the person next to her and said I was the second person with this issue. I was told to make a second reservation and try again then I got the exact same error the person who verified this error was someone named Nikita winters who I believe was the manager. When I asked what we should do next to honor the free lock I was promised she smirked and said “what am I supposed to do about it” with a condescending tone and when I asked if she could honor it she said “I don’t control things and are you expecting me to do something about the website? I’m not the website” she turned to her peer and just started laughing about the situation. I ended up buying a lock but will be calling customer service to demand a refund. There is zero reason to treat a new client the way I was treated. The employees seemed more interested in being on their phones than helping drive business
CRISTHIAN T | First ImpressionsI want to give recognition to Nikita she really made everything smooth for my move…
LATREASE M | First ImpressionsI have been using uhaul services ever year since my kid has been in college. Year 1 - no issue, year 2 issue(rat urine and feces ruined a lot of stuff. Year 3 -no issue. This year, the person was doing a hard sell trying to convince us to take a larger storage unit. I also asked about the free lock offer that was sent to my phone. She told me in order to get that offer, I would need to pay online. She has a lock in her hand, I asked is that lock free. She said no. I told her that i do not need a lock. She pushes back and says, you need a round lock. I said, I have one. She also brought out a map to attempt to sway me to choose a more expensive unit. I did not appreciate this location’s tactics.
GWENDOLENE N | First ImpressionsAlicia and the team on Boxmere are absolutely amazing!! Even when they are busy, they are still attentive and patient. The store is always clean and organized. I always recommend this location whenever asked for a recommendation on what storage facility is best.
MELODY C | Overall ExperienceExcellent customer service
cynthia n | Overall ExperienceI am still having issues closing out my account, Someone came buy to take lock off storage and gave the key card to manager on duty. I’ve received a bill for next month we’re told that it wasn’t closed out yet I speak to manager. When I call back manager not there or get rerouted. I’ve spoken with a work two weeks ago and toll them if I not able to come back myself I will send another to close out the storage unit. They taken everything the could out and left the rest, took the look off and gave to manager on duty. It’s the same young lady that checked up into the unit. For health reason mom had to move to California at short notice, we taken out majority of everything except paintings new kitchen table bench, gaming chair, a few other stuff it’s almost empty except for those items left behind. The last worker told me it may/ may not be a cleaning out fee of $50.00. Unit 1520 has already moved out since 04/10/2023, thanks.
bobby b | Overall ExperienceStarted off rough, when I tried to check into my reservation (booked 2 weeks in advance) the associate informed me that my unit was already sold… for some unknown reason, the system told him they had 10 available units of my size, with 3 reservations (mine included ) but he had just sold the last one right before me… luckily the lady checked it out and seen it was too small for her so she upgraded… but even though I reserved my unit in advance, I almost didn’t have one and would’ve been forced to pay extra for a bigger unit.. but after that, everything else went smoothly and easy … employees very helpful and friendly
CASSANDRA G | First ImpressionsThey charge me for a storage room I didn't use
Billy d | Overall ExperienceI would never leave my items here again. Items were stolen, something shady is going on over there.
Alena N | Overall ExperienceAll the staff was polite and professional.
dale p | Overall ExperienceThe Manager and staff are always helpful and friendly
Cletus E | Overall ExperienceFirst of all they gave me storage that already had a lock onnit an i come to this location all the time an it was Sunday the office closes at 5:00pm Call Monday morning all the associate said was she would switch the number of the storage i found to put my things in no im sorry or any thing poor customer service no I wouldn’t recommend this location to no one
Dana J | First ImpressionsMs. Taneel was absolutely amazing she was handling and catering every issue that came her way while remaining kind and patient as helped me solve my problem. Came for a truck and came back for storage because of her.
Cassie g | First ImpressionsWhile the storage area smells nice, there were broken carts. Dips and chips in the floors making it difficult to roll the carts that did work. Staff never answers the phone when you call. Lastly, it is advised inside that the unit I have is 84.95 however I am being charged 94.95.
Temeka T | First ImpressionsI would like to thank all of Statesville U haul employees for your kindness and support. 😃
PATRICIA M | Overall ExperienceThere systems were down but they still went out of their way to assist everyone. I made two reservations online but one of them was for the wrong unit that didn’t show up correctly. The manager corrected the problem as well as gave me a free month because of the price difference as well. Both the manager and clerk was professional and nice. I am so grateful because it was the last unit and I am out of time at my correct place and needed this unit. Thanks.
bobby b | First ImpressionsEverything was excellent! But I am missing my son's 54 inch television that was still in the box. I had it for a year and half. It wasn't in the storage unit when I moved my belongings out. My 65 inch was there...I'm not going to press the issue because someone could've stole it helping me move a year and a half ago. Overall Service was excellent!!!!!!
ROGER P | Overall ExperienceInstructions wasn’t clear on storage entry. But a map was given. Alarm went off
Demontria W | First ImpressionsThe lady who too care of me at the counter was so friendly n professional.
Samuel G | First ImpressionsUnprofessional
Raquon C | First ImpressionsVery Clean. Accessible and safe
Raylene L | Overall ExperienceFirst I want to let u know If I didn't authorize you to keep my card on file or have auto drafted do not. I used cars to pay bill then on a rainy day the storage facility just took money out my account. They are keeping cards in file which they do not have permission to it's not in contract no where.
Dwayne M | Overall ExperienceThe store location never answers the phone.
TONDA C | Overall ExperienceGreat and convenient not to far from where I live
Carvin B | Overall ExperienceWhen we tried to check in the storage unit, the unit we were given had a lot of stuff in it. The access card didn’t work and set off the alarm. We were given an actual empty unit that was ready for move-in after an hour or so wait. The whole process took about two hours. It was very inefficient. The staff did their best to be friendly but they were obviously overwhelmed with limited staffing at the counter.
Parth J | Overall ExperienceExcellent customer service, however the mover’s were not good, they were late, poor communication
Charisse M | First ImpressionsStaff very courteous
Tawanna H | First ImpressionsEvery one was great.and very helpful.
Renee S | First ImpressionsMy daughter drove back to school with my team to help her move items out of the storage and into her college dorm. There was a double lock on the unit for nonpayment, but the storage had been paid every month and was current. We couldn’t get into the unit at 10am when they arrived because nobody was available to remove the second lock y’all had left there and never removed. They had to wait until close to 1pm, which means it was a 3 hour set back and made my daughter move in lat me into her dorm, had my team late coming back to Atlanta, and cost us money. I will never tell college parents to use your faculty again.
Bobbie T | Overall ExperienceThis location has their act together! Staff is friendly, building is clean. I have had bad experiences with different uhaul franchises but this one is great. Keep it up
Austin W | Overall ExperienceI was billed for a unit I didn’t occupy, yet someone else was using the unit. I was billed for two months. This caused stress on my mother.
DAVID S | Overall ExperienceNeeds something to keep bugs from other units, getting in to other units
marshell m | Overall ExperienceThe staff delivered EXCELLENT service, above and beyond. From what I could observe they were just as diligent with other customers. I was impressed.
RAFAEL L | Overall ExperienceThe initial staff member assisting me was unable to find my reservation and even struggled to enter payment information. A more competent staff member had to take over the transaction. Additionally, the loading zone is massive but there were no carts to make loading more efficient. When asked about this, the initially helpful staff member said to "search the complex, there are lots of carts." Despite the fact that the statement itself screams poor customer service, it was also a lie. I searched the whole space and the only carts available were mattress carts. Not very useful when moving boxes and totes. If moving weren't so inconvenient in general I would have found another vendor after today's performance.
Chase N | Overall ExperienceI am a Below the Knee Amputee,with a prosthetic leg, I purchased one of your smaller storage units that sit on top of each other, for some reason the clerk gave me the top unit where I couldn't reach the rope to close the door and after I used my fishing rods that I was storing to reach the rope and got the door closed, it was impossible for me to reach the lock, This was very upsetting because I felt it was done on purpose, she could clearly see my prosthetic leg
Clarence F | First ImpressionsDon’t like that the storage unit is stacked on top of each other made it very difficult to move thing in, had to you the Moveable staircase stairs in order to get to my unit
Mariah F | First ImpressionsI had a reserved a 10x10 storage area three weeks ago and called 5 days before the start date to confirm the availability. However after driving for 3 days from NYC to Charlotte in a one way U-Haul rental, I was told upon arrival that no 10x10 storage was available. The manager was able to find a 10x15 so it worked out but I was disappointed that a confirmed reservation could not be honored. This calls into question any reservation made with U-Haul.
Rakesh R | First ImpressionsThe unit I rented was already being used and there were no other units available. Then when I got a refund by receipt I still have not received my refund to my bank account.
DAVID S | First ImpressionsSomeone broke into my units and went through boxes and stole things…I had several phone calls saying that my units were off track, nobody at Uhaul fixed the issue so when I arrived it was a mess, that’s how I knew someone got into my things…
JESSICAMARIE B | Overall ExperienceThe storage unit was not advertised correctly. The 5x5x10 and the 5x10x10 are priced exactly the same and the photos of both listings show a 5x10x10 unit. So as this being my first time renting a unit I assumed they were the same. They were not and I needed a 5x10x10 unit. The girl was very helpful in cancelling my unit since the size I actually needed was not available. This was frustrating because we had to extend our moving truck for a day until we could find a new unit somewhere else.
Cat D | Overall ExperienceGreat customer service clean building
rico c | First ImpressionsVery clean
Pater P | First ImpressionsThe customer service was great! I was not happy once I got to the storage room. It was to far around the back for me, then it was too far from the entrance. But to top that off, when I opened the storage room (1310) it had a black box (rodent catcher) inside of it. That was my biggest problem with my storage room. I can't do rodents at all. I was told it is required in the state of NC for all storages to have; but not true because I have a current storage rental that do not have the black box. The employee told me it was not for rats, it was for the bugs that would come from another unit. Either way, I can't do rodent's or bugs, so I was not happy about the storage rental, so I cancelled my rental of the room.
Tinmakel N | First ImpressionsJust need more people working, this location is busy
TRACY B | Overall ExperienceI can't remember her name but the ASM provided the best customer service. Fast and friendly!
Tecora L | First ImpressionsAddis all staff is recommended. I waited over 10 minutes to be served
Donald E | First Impressionsyou guys are great
nicolas B | Overall ExperienceAlthough Alicia was pleasant, I had a storage unit(1901) at this location for about almost 3 years. Somehow my lock got cut off my storage unit door and a green tag was put on the door of my unit and per the system, I had moved out the unit. Which I didn’t move my stuff. I’m not sure if any of my stuff is missing but when I move out the unit I will inform management. I will be moving my stuff soon.
Vonnesha M | First ImpressionsDuring my tenure, the management changed hands and during that time my storage space got infested and my insurance claim was rejected for my loss. A few months later the management did repair the issues of my space and did allot me time to retrieve my items. While my bill was comp'd, I still got phone calls and emails for bill payment. I ignore them, but it is so annoying 🙄. The time frames and communication, and maintenance were not professional, but the attendants were very nice about it. I am grateful for what I could retain, but due to the amount of infestation, I did not trust the idea of nests inside of my electrical equipment and was still rendered a major loss from my perspective 💔.
Marlena S | Overall ExperienceI felt my things were secure but concerned about an odor of something died or raw meat left in a unit.
Synthia P | Overall ExperienceI was able to access my storage unit without any problems. When I needed assistance with the doors being inoperative someone assisted me right away. Very good friendly customer service.
diane s | Overall ExperienceEverything went as planned the staff was excellent.
Theresa R | First ImpressionsThey were very helpful
MONICA C | Overall ExperienceNone
Antonio P | First ImpressionsThe staff at Charlotte location were unfriendly and did not want to help at all even the call center or whoever they transferred to was unfriendly. they didn't leave a loading dolly and packing pads which we ordered and paid for anyways before I left a comment called and talked but no help there either. I can go on and on but what's the point. Didn't get my money back. The third party loaders they were the worst they took 6 hours for a 2 bed room. The foremen said don't tell my boss just pay us directly, very unprofessional, I understand they get paid by the hour but this is not the right way. Never had such bad experience. left a bad taste. Second time with U Haul and will be the last time ever. I can go on but no point nobody cares. so I am going to leave it here. The Worst customer service ever.
ashley K | First ImpressionsVery nice staff.
Tony A | First ImpressionsThe team on statesville road provided excellent service over the many years I occupied rental space in their facility. Responsive and helpful even over the phone and through the pandemic. I would highly recommend this location.
MARCUS B | Overall ExperienceWould appreciate if the reservation process actually secured a desired unit to avoid showing up and not having the correct unit.
daniella c | Overall ExperienceMade a reservation and informed the gentleman what size I needed and what for to only show up and have the wrong unit and had to scramble to find another.
daniella c | First ImpressionsConveniently located, easy access and well lit.
Alicia L | Overall ExperienceThank you guys so very much Excellent customer service skills
linda R | First ImpressionsCustomer service representative very nice and helpful..even when though I was having a bad day..sorry
Hikka j | First ImpressionsI turned in an online move out on the 13th of October due to no one being at the front desk when we stopped by on the way off site. On the 24th of October, I am receiving emails regarding my bill... I was told walk thru's were to be completed on the property daily; which clearly isn't happening or I wouldn't have received an email reminding me of a bill. I have called this site multiple times to confirm my move out, of 6 calls, 1 was answered. Terrible. Would not recommend to anyone.
Chelsea M | Overall ExperienceThis was my first time using a storage so I have nothing to compare it to, but the storage bay doors were not working correctly when moving in.
Nataki S | Overall ExperienceI have never been treated so bad in my life as a customer until now from Cindy Madison in the Statesville store on Boxmeer dr charlotte nc . The regional manager name Buck was so bad saod that he was calling the police if o called with a question as to why he kept cancelling my reservations. These folks wete aweful and they repesent a brand that we all use UHAUL!! This should not be swot under the rug becayse people should not be treated this way...I want to soeak with corporate!!!
Rosine B | Overall ExperienceI haven’t used the access hours yet
DOMINIQUE M | First ImpressionsAnytime I needed help the girls up front would greet me if they were busy, very attentive to any concerns and even watching their interactions with other customers they were excellent and very knowledgeable to each and every customer. Highly recommend this facility for storage and or moving needs
Jane T | Overall ExperienceCindy Madison is one of the most honest and dedicated moving and storage specialists I have ever met in my life. She customized and arranged a plan of service for me without having met me in person, and using only information about my needs provided by phone and email. When I arrived, the arrangement for my Ubox service needs was already made available. All I can say is I wish I would have transfered to this location months ago when I was feeling stuck and hopeless at a previous location. I hope Uhaul will have customer support specialists contact customers every 3 weeks to see if relocation is what they need, as remaining àt a location that is causing one problems usually never results in problems being resolved.
Amanda J | First ImpressionsThe calling was a pain. You could never get the location directly it was a call center and they knew nothing
Mantoris R | Overall ExperienceThe manager here went over and beyond my expectations! Thanks Cindy
Tiffinie P | Overall ExperienceThis u-haul location is very helpful and friendly. I recommend them!
Mariah W | Overall ExperienceFirst the staff member assigned me to a unit that had someone else's lock on it. So we had to wait for her to assign me a new one. She told me I could bring my own lock. Then I went in to grab something yesterday and there was a second lock added to our unit by the Uhaul team. We called the front desk to ask why and have it removed when a second staff member said that the first lady never switched our storage unit in the system. So I was late to work because I had to wait for the last to come and unlock the unit. She then informed me that I was not allowed to only have my own lock and that I would have to use Uhauls lock as well. Needless to say this was a bad first impression the company has made on me.
Jalisa M | First ImpressionsThe staff’s inability to know what units were available cost me 150.00 of extra time for movers. I was told I would be contacted about this within 3 days from corporate and have yet to hear anything. Unacceptable
Christopher S | Overall ExperienceEasy to access and very helpful/friendly staff!
Brittany H | Overall ExperienceThis storage facility is absolutely great!
LaVerne A | First ImpressionsAllowed me to reserve a unit that wasn't available although the territory representative assured me that they would be able to fix that at the location. Got there and was told I'd have to take 4 much smaller units which caused me to unfortunately have to get rid of some of my furniture. Then the guy had the nerve to tell me i couldn't dispose of the furniture on the property when there was a huge mess of a dump in the back. A buch of I don't knows and we can't do thats. Incompetence all around. Extremely disappointing and i would like to be made whole but i bet I'd get another we can't do that.
Marcus S | First ImpressionsStaff is not trained, rude and disrespectful
luis s | Overall ExperienceWould use them again.
Christy W | Overall ExperienceThe location has poor management and employees failing due to poor management. I wish I never put my things at that location please call I’d gladly explain
NICOLE L | First ImpressionsI reserved a unit online, to reserve it you had to leave a deposit and I did. The day of moving in after packing a 27 foot truck, they had no information regarding my reservation. Thank God I took a picture of my reservation with my cell phone and it was saved in my phone. I provided them with my name and they pretended they didn't see the information. I provided them with the reservation number and now they were able to see the information. I was told, they did not have the unit I reserved. Therefore, they said they would provide me with a unit that equal up to what I reserved. I was completely satisfied until I attempted to move in the unit and the size did not equal to the size I was promised. So we had to take the items back home because the office was closed and the size did not fit my items. I rented the truck for 1 day therefore, I had to return the truck the next morning. We all know moving is a nightmare. I had night terrors with Uhaul. I called 1-800-go-uhaul and spoke with customer service and provided them with my experience and asked for the CEO's information, the representative asked me to call the location before I contact. After reading the information from Uhaul, asking me to try to resolve any disputes before leaving a feedback. I called and on hold for 25 minutes. I can't.
Patricia G | First ImpressionsIt was a busy Saturday morning. The young man taking care of me was having some problems with the register but was able to get me out quickly . He also carried my boxes to the car for me which I greatly appreciated.
Carol B | First ImpressionsVery good
Christy W | First ImpressionsStaff professional & demonstrated great Customer Service.
CHARYLE P | First ImpressionsHad my stuff in storage for 2 years and never had any issues.
HEATHER M | Overall ExperienceKeep Up the good work Uhaul,Much appreciated,!!!!.
garth m | First ImpressionsMy storage unit was filled with cockroaches and water bugs upon leaving. I moved in on April 24th, 2021 and moved out on June 15th 2021. My items were not even in storage for a full 60 days. We alerted the property due to the infestation. Now I am worried about having brought bugs into my new home and needing extermination services. I will be calling customer service to speak to someone about this matter.
Anna S | Overall ExperienceThe site manager wanted my business with U-Haul. Site manager was helpful and staff was friendly.
dale p | First ImpressionsStaff was extremely helpful
Deborah M | First ImpressionsGreat storage facility. Highly recommend this storage facility above all I have used. The staff was the best. Friendly and professional. Very clean facility. I would definitely use this facility in the future if needed.
Bessie J | Overall ExperienceUnfortunately, my experience was the worst. I had two different purposes to be there and both times were horrible. The staff do no care about Customer Service each time they attempted to charge me extra for something. The customer care line says they will inform the manager and to expect a call no one ever does. Its like they think resolving the problem with out confirmation is ok. In my time I communicated my actions for my move out date on the 17th. I still received a bill so I called CC told them I had moved as I had called the main line 3x already with on answer and still was charged w late fee. If you want to do business with a location that doesn't answer the phone by all means have it it!
Zanetta E | Overall ExperienceSo, far I'm impressed. Thank you for your service.
mary w | First ImpressionsNo one ever answers phone
Kryshoan A | Overall ExperienceUpon arrival Ericka was extremely busy but her customer service was still great!
sheila r | Overall ExperienceIt was a very smooth and transparent process. Your staff was great. Friendly and professional. I felt very comfortable and respected. Thankyou for a excellent experience
Bessie J | First ImpressionsVery helpful easy to locate staff very knowledgable about their facility.
Maurice W | First ImpressionsYou guys were great! John B.
John B | Overall ExperienceGreat Job, Great Service
TONY H | First ImpressionsThe person who rang me up was very helpful. He needs a raise. He went above and beyond and explained everything thoroughly.
Erika D | First ImpressionsStaff was very friendly and helpful, and they were very attentive to my truck and storage needs. The store looked very clean and well maintained. I am very satisfied and look forward to my stay with Uhaul. Ms. Gourdine and her staff are some amazing individuals and they have my recommendation for services.
Joshua E | First ImpressionsI was very impressed with the cleanliness of the facility upon entering the building the customer service representative was with a client she was very professional and courteous she also did acknowledge my presence while assisting someone else! She also asked if I had a lock I stated I didn’t and she recommended the UHaul lock which I purchase my fiancée pointed out the locks 🔐 on everyone else which is not the one UHaul has for sale!
sheila r | First ImpressionsThe staff at Boxmeer in Charlotte NC was great. My check in was smooth and the staff at the facility was very pleasant. I did not have to wait They answered all of my questions. I was very satisfied with everything.
Laura R | First ImpressionsI paid for 24hr access yet was never granted access by the door where u swipe ur card after 7pm. Moving out was paranoid. It’s dark in the area and right in the middle of the hood. Door had a lock on it when I paid the bill. Overall, I will tell many ppl to avoid this location and recommend any other storage unit. I’ve rented U-Haul storage a few times. Every time garbage
bryan d | Overall ExperienceThe staff was friendly, knowledgeable, helpful and above all efficient.
Evelyn T | Overall ExperienceMs Thomas, and her staff, "work together" in ways that are way beyond the "norm." This, when greatly relieving the unavoidable stresses that can happen when storing business and person items. Of which, I've found has not occurred when using storage competitors over last say about ten years.
Paul J | Overall ExperienceAll Around A+ in my books
andre s | Overall ExperienceMs. Thomas, the manager of this U-Haul location, is very intelligent and professional; and she is exceptional when providing friendly costumer service; this, as well as, the persons she hires and trains. Paul Jamison
Paul J | First ImpressionsCouldnt get in contact with the general manager also had issues with locks put on my door from August 20th to sept 4th which I was not accommodated for had been charged for a late fee while being treated in the hospital for severe depression and was unable to speak to anyone who could help me with the problem therefore I will not be using Uhaul storage again
Walter R | Overall ExperienceEmployee was very rude, condescending, and pretty much called me a liar to my face... I will not recommend u-haul and ultimately did not move-in and will not be. Experience was completely horrible.
Jazmaine A | First ImpressionsThe manager was superb. Very pleasant and accommodating
LaKenya W | Online Move InAlicia provided amazing customer service! When I arrived, I found out the U-Haul truck I reserved was not available; she immediately gave options and we found another size truck that I was able to get. Then, she assisted me with changing storage units as the one I reserved was too small. I appreciate all of her assistance, courtesy and great customer service!!!
Latoya T | First ImpressionsThey were awesome
Aliyamma S | Overall ExperienceBest storage service we ever used, definitely recommend and use again in the future. Nice, helpful and curtious staff. Clean bathrooms! Great job!!
steven j | Overall ExperienceExcellent morning manager on Wednesday, August 5th.
Gregory A | First ImpressionsMs Thomas, very professional and articulate. Also I felt a "sense of family" by the way she expressed her thoughts. Paul Jamison
Paul J | First ImpressionsIt was simple and fast to RENT. UHaul took and accepted my money VERY quickly. I am at the convenient Drop off location and have been sent now 3 places for over 1.5 hours. UHaul does NOT want to take back the trailer before they close. I can NOT do any of this next day work say and have many things to do. This is a major headache and inconvenience to drop of this trailer. Many phone calls and wasted time. This would be a zero rating if it had numbers.
Paul K | Overall Experiencesupposedly had 24 hr access but we couldn't get into our unit. All of the doors were locked even tho my card worked. You need more than one person working the desk on weekends. Then we discovered a 2nd lock on our unit & had to wait again to get it off, no one knew why it was on there. The girl working that weekend was very nice and helpful.
TAMARA H | Overall ExperienceIt’s very expensive to rent a storage unit, and I feel as if the storage unit is not used an entire month there should be a pay differential. As customers we have to go back and make sure we did damage anything as well as clean it before returning the storage unit or truck. For example the unit I had was $104 a month with taxes, I turned my unit in maybe a week and a half earlier and just from doing my math if you all offered a pay differential I should had received at the most $40 back which like most people it could really be used. The GM at the location even gave me false information saying he could give me a price differential as well as the wrong instructions to check out the storage unit.
Alexis D | Overall ExperienceThey were very informative, and friendly, they made me feel a part of.
Karen J | First ImpressionsVery convenient and staff kindly accommodated my needs.
izatter M | Overall Experiencezap
Allen H | Overall ExperienceExtremely inconvenienced several times by rude staff. Was promised a refund for a lock due to an issue by Robert and never received a check in the mail.
Jordan A | Overall ExperienceEveryone was polite and courteous and was able to work with my changes that I had to make and took the time to answer all questions and concerns
Tecara A | First ImpressionsI wasn’t pleased with the truck that I received in Georgia. It shook and rattled all the way to North Carolina. It had roaches in it and they got into my clothes and my appliances. The storage facili
Lionese S | First ImpressionsThey were amazing. I suggest that they have indoor water machine for clients and staff
Christy T | First Impressionsgood services
Shmir M | First ImpressionsIt was clean and did the job we needed.
Brian L | Overall ExperienceI have had terrible experiences with the authorized dealers, and had tried to find ways to stop using UHaul. However, this was a great experience and will continue using this location!
Christopher W | Overall ExperienceNo comment
Catherine G | Overall ExperienceFrom start to finish I received superb service. The facility was nice and clean, staff was very detailed and professional. Would definitely recommend
Tracy H | First ImpressionsGreat service
RAELEESHA C | First ImpressionsCouldn't figure out why there wasn't a place to dispose of trash other than the bathroom
Hank R | Overall ExperienceI was very pleased with the fast and professional service I received when renting an internal storage space. Thank you!
daphne o | First ImpressionsGreat employees!!! Very knowledgeable and helpful. Also very well maintained building
Christian H | First ImpressionsThroughout my cross-country move, UHaul personnel wer friendly and helpful in both Phoenix and Charlotte. The customer service was extraordinary. I highly recommend the UBoxes for moving.
Martin S | Overall ExperienceUnderstaffed for a Saturday. No communication between MovingHelp.com and U-Haul - Conflicting information on what Delivery and Unload versus Delivery pricing included.
BRAD C | Overall ExperienceUBox rental was a great experience. Delivery as promised and service excellent.
Charles L | Overall ExperiencePleasant staff extremely clean facility. Best Uhaul we’ve been in
janet p | Overall ExperienceN/A
Sheila t | First ImpressionsMisty was extremely polite and very helpful. She made great suggestions for solutions to meet our needs.
sloat i | First ImpressionsGreat customer service
Alicia L | First ImpressionsGreat Customer Service!!
Kyrea M | First ImpressionsI am very pleased
Tracy A | First ImpressionsWhen I got my email alert that my 2 pods arrived from CA, nobody did a follow up call to tell me I could pick up my items. It was difficult trying to get that arranged. Other than that, it was good.
Andrea F | Overall ExperienceMisty was great!!
tiffany r | Overall ExperienceI've used this Statesville location Uhaul on several occasions and I'm always happy with my experience
jerry r | Overall ExperienceI never went to a location but the entire process made my move so much easier.
Ashley W | Overall ExperienceGreat experience and helpful staff. Thank you everyone
SHARON M | Overall ExperienceI had a great experience using uHaul for my move from Salem, NH to NC. I would recommend uHaul for such services again. Thanks Dennis & Laura Leslie
dennis l | Overall ExperienceThank you
Angie Q | Overall ExperienceAlthough there was initially a huge error & issue, MISTY was super helpful, understanding, & accommodating. I received a call following day saying everything was resolved - Cammie was amazing too!
Kenny K | Overall ExperienceGreat people to work with. Service was excellant.
michael r | Overall Experienceconstruction at the yard slowed up the time to obtain the u-box but overall things went well.
ROBERT W | Overall ExperienceI used the U-Box service. It was by far the most reasonably priced option for my cross country move. Delivery to my new home was convenient and easy.
David S | Overall ExperienceStaff was very unfriendly.
Tony G | Overall Experience.
David S | Overall ExperienceKim is professional, personable, and knowledgeable! It was a pleasure doing business with her!
James H | Overall ExperienceBefore you auctioned off my things I called numerous times to see if I could set up a payment plan and the dispatch would never ring me through to you and I could never get in touch with anyone.
Brooke P | Overall ExperienceThanks for Everything
Jorey W | Overall ExperienceCammi in Noth Carolina and Ariel in California very helpful, other than that, this a HORRIBLE experience, we were billed multiple times, Communication from U-haul, was terrible at best.
eric b | Overall ExperienceUnfriendly, reckless and completely ridiculous
RAVIKIRAN A | Overall ExperienceThe service was great!
latoya b | Overall Experiencevery pleased on every help y6ous gave and the delivery of my boxes, thank you and a big thank you to camie
Sandra P | Overall ExperienceConvenient location, friendly and efficient employees.
LARRY S | Overall ExperienceStaff was friendly and professional !
Debra C | Overall ExperienceI'm still awaiting a credit on my credit card for a partial refund that I'm due and I'm not sure that I'll get it.
AL D | Overall ExperienceDidn't go to the facility, Tammy came to me. She dropped off my u-box and came and picked it up. She took the time to tell me what was going on, worked with me to schedule the pick-up. 10 out of 10
mark s | Overall ExperienceThere is a nail sticking out of the counter and the nail cut my little girl's back while we were standing there to check out. I told the older man behind the counter and he was rude and didn't care
roxanne m | Overall ExperienceGreat experience!
Joao T | Overall ExperienceBy review I shouldn’t have to respond poor poor poor
KEYON M | Overall ExperienceMy boxes were left out in a large rainstorm upon their delivery from the origin point and the staff didn’t inform me for two weeks. Inadequate # of delivery drivers led to poor scheduling.
Timothy S | Overall Experiencethanks
ashish a | ReservationRental of the truck was fine. Communication on the arrival of our UBox was terrible. Only my phone calls were able to make it available for us to access. You need to work on communications.
John M | Overall ExperienceU Box ship from SD to NC. Horrible experience trying to get the box once it arrived in NC. Could not be delivered for 2 weeks after it got here. They are extremely unorganized. Will never use again
SYLVIA G | Overall ExperienceI’ve given the office a call with discernment of my experience and still haven’t received a call back. I’m very sadden with the service we’ve received being that I always use U-Haul for moving needs.
Donyai M | ReservationThe only major complaint I had was with the lack of employees available. No matter what time of day I went up there, there were only 2 people working which makes the line dumb long and extremely slow
romneka g | Overall ExperienceTammy was very friendly and helpful. I’d recommend u-haul to others
Diana L | Overall ExperienceThe GM was very helpful.
Claire B | Overall ExperienceNo particular comments or concerns
Brandon T | Overall ExperienceThe guaranteed date of arrival was 4 days late. I was promised that my 2 U-boxes would be ready for pick in the AM, however my movers had to wait for an hour before they could load at 1PM
Denise H | Overall ExperienceI appreciate the assistance and friendly staff.
kim l | Overall ExperienceExcellent service and friendly staff. Everything done on time with out delay. Shipment came ahead of time.
SRINIVASA G | Overall ExperienceStaff was not prepared for UBox pickup. They seemed very understaffed causing a long wait time for pick up of Truck/UBoxes several customers had quite a long wait. Only 1 employee working
Wynee B | Overall ExperienceThanks
Laura B | Overall ExperienceI rented Uhaul storage cubes. I would like to share that Lisa did a fantastic job throughout my storage period. She was always on time or early, and provided excellent customer service at every turn!
David N | Overall Experience