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LATREASE MCustomer Reviews for U-Haul Moving & Storage At Statesville Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was smooth, reliable and professional. Everything I ordered was in the U-Haul. The agent was nice and friendly.
CAROLYN PI returned the U-Haul to this location on Sunday 6/8/25 and was told I would receive an email saying it was returned. I called today 6/11/25 and was told that it’s still showing it has not been returned
LASHONDA GDrop off flawless and the gentleman who assisted was kind and responsive. A+
JOSE RHeather was great!
ROBERT WMake sure that the equipment is actual clean inside as well. The trailer I rented had a machine oil smell in it and I wouldn’t have wanted to transport clothes in it.
PETER LThis location was a mess. There were more trucks than capacity. Trucks were lined up on the road and every space on the lot. My appreciation to Heather and Kristine who helped me by taking the key and assisting me with the vehicle check in and process. It was pouring rain and they were very helpful through the process, and even stayed late to help me.
GREGORY JExcellent and friendly service. Made certain that all my travel needs were met.
JOHN BThis location seemed very disorganized. The staff was very slow and did not seem to have a lot of experience with the check in process. The lot is also very overcrowded making it hard for loading and unloading.
BARRY EOne of the lights were out on the back of the trailer. Also it was very unorganized. I wasnt expecting to have to pay for 2 days. There was no need especially since the return was contactless. I feel cheated. I didn't need it for nor asked for 2 days.
Jennie HSystems were running slow so was a bit hectic there on a Saturday morning but staff did everything they can to keep things moving.
Kevin GChristina R. was absolutely delightful! She greeted us and was very helpful when my phone would not scan the barcode on my license. She was very thorough when describing your processes and answered questions knowledgeably. I observed her use of patience with a challenging customer and was happy to see teamwork exhibited with a coworker who was also very nice to talk to. Both seemed to enjoy their jobs. I was a little surprised that Cristina had to walk all the way around the building to the units and imagine that she would have driven a vehicle if it was raining. Having a golf car may be good for your employees since this location is so large. Our unit was very clean, easy to get to and access. Since we have two keys, having two cards would really be more helpful. Overall, we had a great move-in experience. Thank you. Josette Glover
Josette G | First ImpressionsThanks
LAZARUS IThe location selection and pickup times were not handled well by the software/website. However the U-Haul staff were very friendly, polite and helpful making up for the website failings.
Kenneth HNothing. The service was Very Nice. They worked with everyone being service
JEFFREY PStaff friendly, professional. Made my moving experience easier.
DIONNENICOLE A | First ImpressionsCustomer service was great
Buddy B | Overall ExperienceMy move out date was not 5-5-25. It was April 27, 2025. I sent verifying pictures to Alicia‘s email stating that I had moved out. I spoke with her on that Saturday morning. I also spoke with several other people making sure that the pictures were received and confirmation. I continue to get messages saying that I owe U-Haul when I paid up to the 27th and I moved out on the 27th. This is my review for U-Haul lack of communication. No one‘s on the same page and they continue to send me a bill saying that I owe when I do not owe. I have proof that I moved out on the 27th and I wanted to be documented. This is my review for U-Haul Like communication and continuing to badger. The customer not pleased.
Lorraine M | Overall ExperienceI’d had a tough day and then arrived at this facility just at closing and was still helped by Heather even though she could have said come back tomorrow. She was so welcoming and helpful. She went above and beyond as well as Kristina who also stayed to help and provided excellent service. There was a system issue that caused an even further delay which meant they had to stay well beyond the closing time but helped with a smile on their faces as if I was the first customer of the day and most important. That type of service is rare unfortunately in 2025.
Nekeyha D | First ImpressionsExcelente 👌 gracias
ANA TThis was the worst experience. I made my appointment at this site because I could only come in after 4pm but when I showed up I was told their installer always left by 2pm and they had no idea I had booked the appointment (over a week in advance). I then had to take time off to come in during their installer's time. I was told it would take 20 minutes but it took over 2 hours. I purposely didn't get electrical components installed so I wouldn't risk damage to my car's electric system, but sure enough, my rear parking sensors were damaged by the installation. I called several times and couldn't get through to anyone at the location. I opened a case twice with Uhaul and was never called back (I found out later the location had closed the case without calling me). I finally showed up in person and they sent me to a different location, saying the installer there was expecting me and could fix the damage that day. I drove 35 minutes only to find out the installer there had no idea I was coming and was about to leave and could not help me. The original site had also promised to call me and refund some of my money, but of course that never happened either. The second site has offered to fix it, and I'm hoping they will be able.
LILA SVery friendly lady checked me in and she even lifted the trailer off the ball all by herself. I couldn't get there fast enough to assist her.
MICHAEL MYour staff was great and helpful very friendly I believe her name was Ashley she was at the counter.
TYLER KThis location is super sketchy. The road leading to this location was completely dark and there were homeless people hanging around the building. Luckily, I had someone with me when I dropped off.
Rachel PAppreciate great customer service. Store manager is the best. Thanks once again
BILLY H | Overall ExperienceEveryone was kind and personable. Keep up the good work!😊
Juan BExcellent
PAUL MAlicia did a great job.
JOHN HAs a suggestion, it would help to have consistent cleaning of the restrooms, along with a trash receptacle, so people aren’t tempted to simply litter or leave their trash behind.
KEDRICK M | Overall ExperienceForgot my moving blankets. Windshield was disgusting. Looked like some sneezed on the inside and was never cleaned. Driving at night it was borderline dangerous not being about to see properly.
Raymond CI asked for the money to be taken out every month but I had to pay a late fee twice because they didn't take the money out either time. So I had to go there twice for the same reason. Twice they put me down for auto pay and twice I got charged for late fee
CLARENCE WOnly complaint was the system was down and I had to wait an hour for service. They were very efficient in helping to serve me. Very positive results ! Would definetely reccommend this site to family members and friends !
DEXTER FPaying for estimated mileage then having to refund seems like a backwards idea.
DESI BThe truck needed maintenance done on it. I was scared it was going to breakdown.
CHENETTA MClose to home i always do drop offs here .
TAMARA BMaybe they were under staffed, I spent 2 hours, reserving and checking out.
ALDRICH CQuick and excellent customer service. This is definitely my first-choice location for truck / trailer / moving equipment rentals! For both pick-up and return, everything was ready and waiting for me, and the customer service was friendly and quick.
david cI thank everyone for all their assistance.
JACQUETTA C | Overall ExperienceGreat customer service
CARLOS MStaff is great
FREDERICK RThe staff were welcoming and very professional.
GLORI IKeep the great staff!
Valerie Dthey were busy. had several trucks to check in. I drove around back to the trailers. they unhooked it and that was it. got my e mail in a few minutes after I left. very efficient process.
MICHELLE TKeep up the good work
TAI-ASIA KThere were no issues at the drop off location.
DARRYL SThe Store Associates were Very Helpful Such as Edward who was Extremely helpful with a Smile the weeks in a row that we needed to rent a truck . He stepped to assist us with our experience. Not everyone at the location was Friendly, but Edward totally made up for out! 😊😊
ANITRA BEmployees at the store were the best, I love Uhaul.
MARCIAL CThe customer service by everyone was outstanding.
CHARDEY LOnly concern for the equipment was there seemed to be a gas leak. At fill up time another motorist advised me that the truck was leaking fuel as I was pumping it in. Glad nothing dangerous happened while truck was in motion. I was nervous to drive it back to the location. Reps were advised of the issue
EVA WThere's nothing to improve everything was perfect thank you
JACQUELINE SThis location is so ghetto! Every time I choose another location, they always reschedule me to Boxmeer. I hate this location!!! First of all they are SO SLOW. Then they act like they dont want to work there and THENNNN I was told to leave the keys in the truck, mind you the line of trucks to be returned was down the street and there were homeless people right up the street. I wouldve been liable for anything happening to the truck had I “left the keys in the truck”. 3 other people who were returning trucks, were told the same thing, we all were in agreement, that this was CRAZY!
JANAE MAll Good
JIMMIE DI need a truck and they had just what I needed!
JOHNNY IOverall my experience was good. Edward was very pleasant and accommodating. However, the wait time was a little long because he was the only one attending to customers, and there were a few of us. We had to go and find the truck because it was not in the location he thought it was., and he was too busy to take us to it. I believe we should have been taken to the truck location and given a walk through of the equipment before we got in. Especially the fact that the mileage we were shown on the contract was not the mileage in the truck when se got in. I feel as if we were left out there on our own (because he was so swamped with trying to attend to the others customers), and did not have the choice to accept or reject the kind of truck/equipment we preferred. Therefore overall Edward did the best he could have done in that situation….however, there's much room for improvement in the service. Thanks.
JOAN MThe service was very slow. I was in line for almost an hour. I wasn’t able to change the reservation start time even though I wasn’t able to pick up the truck until 45 minutes after the start time. They were very disorganized and couldn’t keep track of which trucks were available and which trucks they had already given away. Will not be going back to this location again.
NADIA UThe young lady was rude and definitely allowed her personality life to interfere with her professional life. I’m very big on customer service. I use u-haul all the time. Plus I rent to storages from you guys, but of course I do live in Texas. Where everything is bigger and better in Texas. I’m just saying.
TIERRA PJust keep up the good work thank you so much. Everything was wonderful.
CLARISSA HAwesome customer service
PRINCESS JStore manager made it very convenient and experience was easy
DARIUS PI 've enjoyed the ride,it was a long journey thru it all I made it out. Thank you!
stephanie k | Overall ExperienceDid not open time. Staff never seemed in hurry to help or never prepared.
ANGELA C | Overall ExperienceAlways there for me and always so kind to work with me! Thanks Alicia Your the Best
shavonne T | Overall ExperienceI reserved the storage unit online. Once I arrived to the unit, I realized that the 1 bedroom apartment sized unit listed online was only large enough to store a few boxes and storage bins. One of the employees walked with me searching for a larger unit. He found one and revised my storage contract to reflect the changes. The young ladies who assisted me with completing the move out process were very pleasant and helpful.
Angela W | Overall ExperienceUnit was 2nd level and I thought was too high up for a 62 year old female with health challenges.
Gwendolyn T | Overall ExperienceU-Haul is the only way I would go that's how much I believe in you guys.. never had a problem
FUTURE H | Overall ExperienceI’ve had a couple of bad experiences with storages but the young lady who helped me out really made my day I already enjoy my unit!
SILAS T | Online Move InTodo bien exceptions los baños dañados
jorge a | Overall ExperienceI didn't catch the names of the two young ladies that assisted me during my visits, but they were both so friendly and helpful, and made my experience very quick and pleasant. 10/10 crew!
Eva S | Overall ExperienceN/A
Paula H | Overall ExperienceRecent experience has been excellent. Very clean site, well-lighted with nice, plentiful carts. Better setup than Public Storage on Derita Road. More carts, longer access hours. Super nice, helpful staff. By contrast, my early experience with UHaul Storage on Boxmeer Drive was dreadful and would have gotten a poor rating. When I first got my units, (two, originally), I kept being assigned units that were full of other people's stuff. It took a week of daily effort to sort that out. Phone wait times for the Central Office used to be horrendous -- routinely exceeding 20 minutes and once taking over 90 minutes. Seriously, by contrast, the quick, cheerful phone help at Central is outstanding now. The website was consistently messed up throughout the years I had a unit there and remains so. It's great for ordering a truck or trailer rental. Not so for anything regarding the storage space rental. Very poor. The main website would never let me pay my storage bill online. For years, the computer could not even find my unit at all and provided no way to pay online. I was never able to log on once to my account in years for a variety of reasons I was told, but mostly the many people I told about this were clueless why the computer gave me special, rotten treatment. I had to pay for storage 100% on the phone through Central. Until recently, even your phone staff at Central had trouble finding my storage account and would look for it for 15 minutes or more until finally locating it each month when I tried to pay. We had to go through this time-consuming hassle every single month until recently, when your phone reps were finally able to quickly and accurately access my account even though, to date, I cannot not do so directly. The people at Boxmeer Drive in Charlotte have NEVER answered their phone directly. Too busy, I guess. I think I got through directly exactly once in years of trying. I called at all hours, due the aforementioned computer and billing problems. You have thankfully gotten rid of the unbelievably obnoxious, incompetent manager you once had long ago when I first rented. You also had one lower-level, dishonest employee who also thankfully appears to be gone. The stories regarding those two people are well documented in my many early interactions at all levels, even higher-ups at Central. My access card at the site does not work there, but this is no problem because the doors beside the main office open during access hours without needing the card. This made things much easier and quicker, though I am amazed I did not see any sign of attempted thievery. I always felt safe there, though this part of Charlotte is anything but. Most recently, Sue at Boxmeer was super helpful and attentive. Very impressive. Reward her and keep an eye on her for promotion.
heather m | Overall ExperienceThank you Alicia,Heather,Kristina and the youngest lady forgot her name for your kindness
Tawanna H | Overall ExperienceThe number one thing I will miss about the property, are the covered loading areas. Definitely a bonus. I noticed a number of improvements, floor sealing and repairs to the bumps in some hallways, nice. I travel a lot and often do not have the luxury of planning my arrival to the property within access hours. I’m in sales and need access to larger samples frequently. In that neighborhood, I 100% agree with the necessity for security. Having to move larger, heavier awkward objects through that one small door before 5pm on Sundays at 7pm during the week, made my experience difficult at times. In the end, the late hour access and the neighborhood in general made for the decision to look elsewhere. At a high level, I enjoy UHaul products and will continue to use them.
MICHAEL M | Overall ExperienceThis is the best UHaul center in the Charlotte, NC!
Deborah S | First ImpressionsMr. Douglas B gave me a zero balance when I left yesterday. So I hope everything was okay and I won't be charged for anymore payments off my credit card THANK YOU
Elaine D | Overall ExperienceI had my belongings in storage for 6 months. Didn't have problems with this location other than the price going up after a couple months and when I finally got my belongings out of storage, I had roaches and spiders in my things. I didn't have a bug problem before putting my stuff into this storage. The staff was friendly and helpful. I got to access my storage anytime I needed. Uhaul is always convenient because when you need to move the uhaul trucks are right there to help you with your move. Also it is more affordable than some other storage units at different businesses. I have been using haul services almost my whole adult life whenever I need it and I'm 35. Other than the bug problem, I would recommend.
LATASHA S | Overall ExperienceAlways a pleasure doing business with you!! 5 stars
KAREN K | Overall ExperienceThank you so very much to the entire U-Haul staff for a job well done 👏 KUDOS
Karen L | Overall ExperienceAshley and the employees were very helpful, kind and polite. I was given a tour of the facility and where my 2 storage units were located..There were dolly carts to use, and you swipe a card for security. I will definitely use this facility again..Thank you Again for making my move from Indiana a smoothe transistion.
Heather A | Overall ExperienceThe staff was great r Rashawn was so helpful Thank you
Stephanie H | Overall ExperienceGreat Service. Will use them again.
Devin L | Overall ExperienceVery good
ANTHONY R | Overall ExperiencePeople was nice but never received my free mth.
James A | Overall ExperienceEveryone was pleasant and helpful. My experience from beginning to end with UHaul was really exceptional. The trucks with clean and well maintained. The storage unit was clean and the staff was welcoming.
EVAN W | Overall Experienceeveryone was super helpful!
Gabrielle F | Overall ExperienceThe current manager at this store is absolutely awesome. He was so helpful to us, going above and beyond. We were most impressed with his attitude. He never made us feel like an inconvenience, rather he made us feel like valued customers. Shawn is a great asset to your store!
WANDA D | Overall ExperienceThe staff and facility was good. My only complaint when I got there to put my furnishings in the unit for which I had reserved it was already occupied but the staff on duty did not know it. The movers and I had to wait several hours for the people working to figure out what to do. They made several phone calls and other attempts to fixed the situation which to a long time. Hopefully this was a learning experience for management to check and make sure the units are available before reserving them.
Alberta B | Overall ExperiencePoor customer service, security cameras are down, doors automatically open (no access card needed), homeless camping out in the restroom, and during the move-out process staff were more concerned with lunch from Bojangles than assisting with closing out the account.
WADE F | Overall ExperienceThe facility location the staff on duty was excellent. There was a problem with the availability of the storage unit in my contract which I was assigned. It was already occupied by another client. After several hours of trying to find me another unit we were finally able for the movers to unload the truck. The inconvenient the movers experience was worst than what I experience. They had driven approximately 2hrs to unload but had to wait another two or more hours to unload the furniture into the units. They had planned to be away from their home around 4 hours which ended up being 6 or 7 hours. In my opinion management should has check before the arrival of clients to make sure everything on the contract was set and ready. It was Father's day and the movers want to get home to spend time with his children I am sure.
Alberta B | First ImpressionsI had a wonderful experience at this location. All the staff and managers were above par and so helpful.
arianne d | Overall ExperienceThe staff was beyond helpful and flexible!
Nyra C | Overall ExperienceThe rest room needed cleaning and homeless were taking wash ups
SAMORA K | First ImpressionsUhaul was always my go to for my moving needs up until this experience. I reserved my truck on 4/26/2024 for pick up on 6/1/2024 to ensure that it would be available for me on the date scheduled. I received a text message on 5/30(2 days prior) with a different pick up location, which was an inconvenience because I also was renting a storage unit at the location where I was originally picking up the truck from. And on top of that UHAUL has charged me for going over on mileage when my original pick up and drop location was covered for the mileage needed. I was told that this matter was sent to management and I would hear something within 3 business days. Tomorrow makes a week and no one has contacted me. UHAUL DROPPED THE BALL on this one.
Gail A | Overall ExperienceMy time with Uhaul was great.
ROBERT H | Overall ExperienceThey were very friendly and helpful. I would definitely use that location in the future or direct others there as well.
trayvon m | Overall ExperienceThey r professional as uhaul, friendly and helpful
LAANTHONY J | First ImpressionsThe staff was great they helped me the best that they could even doe the united that I rented and was on line and available when your staff checked ended up being occupied and that happen with not one but two units and it took a lot of my time the updated and communication with manegment and staff need to be better and system up dated but staff did help me tk the best of the ability
DEPRIEST W | First ImpressionsU-Haul was there when I had only 30 days to move out of the house I was rent.U-haul help me to get from one county to another county.U-Haul was help me from the begin to the end.Thank You. Christine W🙏❤️
Christine W | Overall ExperienceGreat experience until the last day. I was moving out. I saw the cleaning guy using two of your hand trucks/accessories I thought this was supposed to be for the customers not the cleaning guy who is moving people stuff out for people who are late. I asked him can I get one and he said no. I had to walk all my things out took me a lot longer and took most of my energy. I am a woman with disc damage he was a man ..smh
ALYCE A | Overall ExperienceWhen I booked the reservation it told me in bold green letters that the lock for the unit would be included as part of a deal, but when I got there they still tried to make me pay for one and did not care about that deal that was stated online. There was also a lock on my unit preventing me from putting anything in storage outside of office hours.
Joshua S | Online Move InThey have the dumbest security system ever !!!! The key system is stupid ! The staff is very unprofessional . Worst U-Haul I’ve ever used !!!
SHAKARA R | Overall ExperienceThe staff is incredibly supportive and kind.
Lindsey F | First ImpressionsGreat staff that lead with empathy working with customers stressed about moving
D'Nellia W | First ImpressionsGREAT STAFF!!!
Leonisa A | First ImpressionsA dead rat was in my unit!!!
leonard b | Overall ExperienceThey were very professional and friendly
JANIKA J | First ImpressionsHad to pay extra money with the truck in mile that a good for y’all. Need to explain more about the rental to the person can fully understand stand
darruiest b | Overall ExperienceThis is the first storage unit that does not provide any type of dolley or moving carts to assist in moving. I shouldn't have to rent one when I'm paying over $100 per month for storage. Do better please.
Tiffany F | First ImpressionsLet me start off by thanking you guys for a great storage experience. The staff was helpful and friendly. The facility was well maintained and climate controlled. I appreciate everything. Thanks Uhaul.
Shawn R | Overall ExperienceVery proficient and runs a "well oiled machine". I am saying this because this location is very busy with lots of traffic but they working together as a team and they move the people with a smile!! I will always use this location...
Deborah S | Overall ExperienceIt was fine. I wasn’t too happy about the cost of the whole deal but it was worth it and the staff’s kindness helped make up for prices and fees. So thank you U-Haul.
Samuel J | First ImpressionsN/A
Niva H | Overall ExperienceGreat Customer Service and quick response often. Pleasant Staff and helpful.
wanda w | Overall ExperienceThe facility was wonderful! It was well lit and very clean. My items weren’t that dusty like the last storage unit I had in the past. The only issue I had was not being able to have access to dollies :
Sherron R | Overall ExperienceThe staff were great and helpful.
Ben L | First ImpressionsEvery time you tried to reach customer service they never picked up the phone.
Silvia C | Overall ExperienceThe manager was extra pleasant.
shawayna h | Overall ExperienceMy items were stolen by stafff and
Vera M | Overall ExperienceContinued professional courtesy and excellent customer service will assure long term business success. You were there for me. Thank you!
John H | Overall ExperienceIn the beginning I had no problems, until my unit was robbed and I didn’t receive any help from the staff. When asked to pull the tape I was told that the location had no camera. And the camera that was facing my unit had been covered. I filed a police report, and ultimately I have gotten nowhere and it appears I’m making this up. I wouldn’t make up a story about my gun being stolen and suspicious behavior from a certain staff. I had a lot of respect for this place until that happen. I am now out of a gun, speaker, and some other personal items. The employees failed to make sure all the units were secure and that all cameras were properly working with no obstruction. I am highly disappointed especially after renting for two years. Thank you for the service but I will not be returning or referring this place.
Rakira W | Overall ExperienceTerrible customer service. The lady gave me a unit that belonged to someone else.. it takes about 10min to get to the storage unit and find it just to find out it has a lock on it and belongs to someone else. They close at 7pm so nobody could help not even customer service. Huge inconvenience because now the people I had helping me is upset and don’t knw when they can finish the job. It’s just not right. You had 1 job to knw which units are empty and which aren’t.
Jakema G | First ImpressionsI was impressed that the staff knows and does all aspects of delivering great service.
Bradford S | First Impressionsi brought my own lock that was sold by an storage facility and I was told on the phone by a salesperson that I would be able to use it- but in fact, I had to pay for a lock that Boxmeer Dr location sold.
David M | First ImpressionsManager was very helpful!
Tammy R | First Impressionsput auto pay in my account with out my knowledge
Real H | Overall ExperienceStaff employees were very rude. Staff did not know how to input a reservation in the system. Employees block the entrance way of the storage building with uhaul trucks, which took an hour to locate my storage unit which caused me to bring my U-Haul truck back a day late.
Zakiya C | First ImpressionsDidn’t have my size unit needed 10x15
Antoine W | First ImpressionsThe manager which was a woman was so rude to me when I went today and I’m 7 months pregnant. She needs customer service training it’s so unorganized.
SHILKARA P | First ImpressionsThis location was in a hurry to leave when I arrived as they were closing in 10 minutes. This location gave me several papers that were not mine and laughed it off that they almost gave out confidential paperwork including business financials and other customer receipts. This location did not properly enter my access code to the building and we were locked out and unable to unload our truck. I called the location the next morning after a 6 hour drive- and they told me that I was “entering my code wrong” however I was not and myself and 3 other people tried entering the pin. There were other customers there who were able to get into the building with their code and showed me how and yet I was still unable to get inside. Nakita from the location told me on the phone after I called the morning after being locked out that someone else-another customer- should have just let me into the building. Another customer did let me inside and when we opened our unit door, the alarm for the entire building went off. We are extremely unhappy with our experience, I will be leaving a review, and contacting corporate.
mary g | First ImpressionsI would never rent anything from you guys ever again I wil not recommend anyone to come there for anything
James C | Overall ExperienceMy experience here was poor in factor only, customer service. The staff that was working were having full conversations and sharing content in their phones with each other with customers waiting for help. But the worst was that I received a notification from U-Haul indicating that I could receive a free lock on moving day after I completed checking in online.When I tried I got a message indicating that I could not check in online and had to check in at the store I took a screenshot and showed them this, the girl helping me turned to the person next to her and said I was the second person with this issue. I was told to make a second reservation and try again then I got the exact same error the person who verified this error was someone named Nikita winters who I believe was the manager. When I asked what we should do next to honor the free lock I was promised she smirked and said “what am I supposed to do about it” with a condescending tone and when I asked if she could honor it she said “I don’t control things and are you expecting me to do something about the website? I’m not the website” she turned to her peer and just started laughing about the situation. I ended up buying a lock but will be calling customer service to demand a refund. There is zero reason to treat a new client the way I was treated. The employees seemed more interested in being on their phones than helping drive business
CRISTHIAN T | First ImpressionsI want to give recognition to Nikita she really made everything smooth for my move…
LATREASE M | First ImpressionsI have been using uhaul services ever year since my kid has been in college. Year 1 - no issue, year 2 issue(rat urine and feces ruined a lot of stuff. Year 3 -no issue. This year, the person was doing a hard sell trying to convince us to take a larger storage unit. I also asked about the free lock offer that was sent to my phone. She told me in order to get that offer, I would need to pay online. She has a lock in her hand, I asked is that lock free. She said no. I told her that i do not need a lock. She pushes back and says, you need a round lock. I said, I have one. She also brought out a map to attempt to sway me to choose a more expensive unit. I did not appreciate this location’s tactics.
GWENDOLENE N | First ImpressionsAlicia and the team on Boxmere are absolutely amazing!! Even when they are busy, they are still attentive and patient. The store is always clean and organized. I always recommend this location whenever asked for a recommendation on what storage facility is best.
MELODY C | Overall ExperienceExcellent customer service
cynthia n | Overall ExperienceI am still having issues closing out my account, Someone came buy to take lock off storage and gave the key card to manager on duty. I’ve received a bill for next month we’re told that it wasn’t closed out yet I speak to manager. When I call back manager not there or get rerouted. I’ve spoken with a work two weeks ago and toll them if I not able to come back myself I will send another to close out the storage unit. They taken everything the could out and left the rest, took the look off and gave to manager on duty. It’s the same young lady that checked up into the unit. For health reason mom had to move to California at short notice, we taken out majority of everything except paintings new kitchen table bench, gaming chair, a few other stuff it’s almost empty except for those items left behind. The last worker told me it may/ may not be a cleaning out fee of $50.00. Unit 1520 has already moved out since 04/10/2023, thanks.
bobby b | Overall ExperienceStarted off rough, when I tried to check into my reservation (booked 2 weeks in advance) the associate informed me that my unit was already sold… for some unknown reason, the system told him they had 10 available units of my size, with 3 reservations (mine included ) but he had just sold the last one right before me… luckily the lady checked it out and seen it was too small for her so she upgraded… but even though I reserved my unit in advance, I almost didn’t have one and would’ve been forced to pay extra for a bigger unit.. but after that, everything else went smoothly and easy … employees very helpful and friendly
CASSANDRA G | First ImpressionsThey charge me for a storage room I didn't use
Billy d | Overall ExperienceI would never leave my items here again. Items were stolen, something shady is going on over there.
Alena N | Overall ExperienceAll the staff was polite and professional.
dale p | Overall ExperienceThe Manager and staff are always helpful and friendly
Cletus E | Overall ExperienceFirst of all they gave me storage that already had a lock onnit an i come to this location all the time an it was Sunday the office closes at 5:00pm Call Monday morning all the associate said was she would switch the number of the storage i found to put my things in no im sorry or any thing poor customer service no I wouldn’t recommend this location to no one
Dana J | First ImpressionsMs. Taneel was absolutely amazing she was handling and catering every issue that came her way while remaining kind and patient as helped me solve my problem. Came for a truck and came back for storage because of her.
Cassie g | First ImpressionsWhile the storage area smells nice, there were broken carts. Dips and chips in the floors making it difficult to roll the carts that did work. Staff never answers the phone when you call. Lastly, it is advised inside that the unit I have is 84.95 however I am being charged 94.95.
Temeka T | First ImpressionsI would like to thank all of Statesville U haul employees for your kindness and support. 😃
PATRICIA M | Overall ExperienceThere systems were down but they still went out of their way to assist everyone. I made two reservations online but one of them was for the wrong unit that didn’t show up correctly. The manager corrected the problem as well as gave me a free month because of the price difference as well. Both the manager and clerk was professional and nice. I am so grateful because it was the last unit and I am out of time at my correct place and needed this unit. Thanks.
bobby b | First ImpressionsEverything was excellent! But I am missing my son's 54 inch television that was still in the box. I had it for a year and half. It wasn't in the storage unit when I moved my belongings out. My 65 inch was there...I'm not going to press the issue because someone could've stole it helping me move a year and a half ago. Overall Service was excellent!!!!!!
ROGER P | Overall ExperienceInstructions wasn’t clear on storage entry. But a map was given. Alarm went off
Shacona W | First ImpressionsThe lady who too care of me at the counter was so friendly n professional.
Samuel G | First ImpressionsUnprofessional
Raquon C | First ImpressionsVery Clean. Accessible and safe
Raylene L | Overall ExperienceFirst I want to let u know If I didn't authorize you to keep my card on file or have auto drafted do not. I used cars to pay bill then on a rainy day the storage facility just took money out my account. They are keeping cards in file which they do not have permission to it's not in contract no where.
Dwayne M | Overall ExperienceThe store location never answers the phone.
TONDA C | Overall ExperienceGreat and convenient not to far from where I live
Carvin B | Overall ExperienceWhen we tried to check in the storage unit, the unit we were given had a lot of stuff in it. The access card didn’t work and set off the alarm. We were given an actual empty unit that was ready for move-in after an hour or so wait. The whole process took about two hours. It was very inefficient. The staff did their best to be friendly but they were obviously overwhelmed with limited staffing at the counter.
Parth J | Overall ExperienceExcellent customer service, however the mover’s were not good, they were late, poor communication
Charisse M | First ImpressionsStaff very courteous
Tawanna H | First ImpressionsEvery one was great.and very helpful.
Renee S | First ImpressionsMy daughter drove back to school with my team to help her move items out of the storage and into her college dorm. There was a double lock on the unit for nonpayment, but the storage had been paid every month and was current. We couldn’t get into the unit at 10am when they arrived because nobody was available to remove the second lock y’all had left there and never removed. They had to wait until close to 1pm, which means it was a 3 hour set back and made my daughter move in lat me into her dorm, had my team late coming back to Atlanta, and cost us money. I will never tell college parents to use your faculty again.
Bobbie T | Overall ExperienceThis location has their act together! Staff is friendly, building is clean. I have had bad experiences with different uhaul franchises but this one is great. Keep it up
Austin W | Overall ExperienceI was billed for a unit I didn’t occupy, yet someone else was using the unit. I was billed for two months. This caused stress on my mother.
DAVID S | Overall ExperienceNeeds something to keep bugs from other units, getting in to other units
marshell m | Overall ExperienceThe staff delivered EXCELLENT service, above and beyond. From what I could observe they were just as diligent with other customers. I was impressed.
RAFAEL L | Overall ExperienceThe initial staff member assisting me was unable to find my reservation and even struggled to enter payment information. A more competent staff member had to take over the transaction. Additionally, the loading zone is massive but there were no carts to make loading more efficient. When asked about this, the initially helpful staff member said to "search the complex, there are lots of carts." Despite the fact that the statement itself screams poor customer service, it was also a lie. I searched the whole space and the only carts available were mattress carts. Not very useful when moving boxes and totes. If moving weren't so inconvenient in general I would have found another vendor after today's performance.
Chase N | Overall ExperienceI am a Below the Knee Amputee,with a prosthetic leg, I purchased one of your smaller storage units that sit on top of each other, for some reason the clerk gave me the top unit where I couldn't reach the rope to close the door and after I used my fishing rods that I was storing to reach the rope and got the door closed, it was impossible for me to reach the lock, This was very upsetting because I felt it was done on purpose, she could clearly see my prosthetic leg
Clarence F | First ImpressionsDon’t like that the storage unit is stacked on top of each other made it very difficult to move thing in, had to you the Moveable staircase stairs in order to get to my unit
Mariah F | First ImpressionsI had a reserved a 10x10 storage area three weeks ago and called 5 days before the start date to confirm the availability. However after driving for 3 days from NYC to Charlotte in a one way U-Haul rental, I was told upon arrival that no 10x10 storage was available. The manager was able to find a 10x15 so it worked out but I was disappointed that a confirmed reservation could not be honored. This calls into question any reservation made with U-Haul.
Rakesh R | First ImpressionsThe unit I rented was already being used and there were no other units available. Then when I got a refund by receipt I still have not received my refund to my bank account.
DAVID S | First ImpressionsSomeone broke into my units and went through boxes and stole things…I had several phone calls saying that my units were off track, nobody at Uhaul fixed the issue so when I arrived it was a mess, that’s how I knew someone got into my things…
JESSICAMARIE B | Overall ExperienceThe storage unit was not advertised correctly. The 5x5x10 and the 5x10x10 are priced exactly the same and the photos of both listings show a 5x10x10 unit. So as this being my first time renting a unit I assumed they were the same. They were not and I needed a 5x10x10 unit. The girl was very helpful in cancelling my unit since the size I actually needed was not available. This was frustrating because we had to extend our moving truck for a day until we could find a new unit somewhere else.
Cat D | Overall ExperienceGreat customer service clean building
rico c | First ImpressionsVery clean
Pater P | First ImpressionsThe customer service was great! I was not happy once I got to the storage room. It was to far around the back for me, then it was too far from the entrance. But to top that off, when I opened the storage room (1310) it had a black box (rodent catcher) inside of it. That was my biggest problem with my storage room. I can't do rodents at all. I was told it is required in the state of NC for all storages to have; but not true because I have a current storage rental that do not have the black box. The employee told me it was not for rats, it was for the bugs that would come from another unit. Either way, I can't do rodent's or bugs, so I was not happy about the storage rental, so I cancelled my rental of the room.
Tinmakel N | First ImpressionsJust need more people working, this location is busy
TRACY B | Overall ExperienceI can't remember her name but the ASM provided the best customer service. Fast and friendly!
TECORA L | First ImpressionsAddis all staff is recommended. I waited over 10 minutes to be served
Donald E | First Impressionsyou guys are great
nicolas B | Overall ExperienceAlthough Alicia was pleasant, I had a storage unit(1901) at this location for about almost 3 years. Somehow my lock got cut off my storage unit door and a green tag was put on the door of my unit and per the system, I had moved out the unit. Which I didn’t move my stuff. I’m not sure if any of my stuff is missing but when I move out the unit I will inform management. I will be moving my stuff soon.
Vonnesha M | First ImpressionsDuring my tenure, the management changed hands and during that time my storage space got infested and my insurance claim was rejected for my loss. A few months later the management did repair the issues of my space and did allot me time to retrieve my items. While my bill was comp'd, I still got phone calls and emails for bill payment. I ignore them, but it is so annoying 🙄. The time frames and communication, and maintenance were not professional, but the attendants were very nice about it. I am grateful for what I could retain, but due to the amount of infestation, I did not trust the idea of nests inside of my electrical equipment and was still rendered a major loss from my perspective 💔.
Marlena S | Overall ExperienceI felt my things were secure but concerned about an odor of something died or raw meat left in a unit.
Synthia P | Overall ExperienceI was able to access my storage unit without any problems. When I needed assistance with the doors being inoperative someone assisted me right away. Very good friendly customer service.
diane s | Overall ExperienceEverything went as planned the staff was excellent.
theresa r | First ImpressionsThey were very helpful
MONICA C | Overall ExperienceNone
Antonio P | First ImpressionsThe staff at Charlotte location were unfriendly and did not want to help at all even the call center or whoever they transferred to was unfriendly. they didn't leave a loading dolly and packing pads which we ordered and paid for anyways before I left a comment called and talked but no help there either. I can go on and on but what's the point. Didn't get my money back. The third party loaders they were the worst they took 6 hours for a 2 bed room. The foremen said don't tell my boss just pay us directly, very unprofessional, I understand they get paid by the hour but this is not the right way. Never had such bad experience. left a bad taste. Second time with U Haul and will be the last time ever. I can go on but no point nobody cares. so I am going to leave it here. The Worst customer service ever.
ashley K | First ImpressionsVery nice staff.
Tony A | First ImpressionsThe team on statesville road provided excellent service over the many years I occupied rental space in their facility. Responsive and helpful even over the phone and through the pandemic. I would highly recommend this location.
MARCUS B | Overall ExperienceWould appreciate if the reservation process actually secured a desired unit to avoid showing up and not having the correct unit.
daniella c | Overall ExperienceMade a reservation and informed the gentleman what size I needed and what for to only show up and have the wrong unit and had to scramble to find another.
daniella c | First ImpressionsConveniently located, easy access and well lit.
Alicia L | Overall ExperienceThank you guys so very much Excellent customer service skills
linda R | First ImpressionsCustomer service representative very nice and helpful..even when though I was having a bad day..sorry
Hikka j | First ImpressionsI turned in an online move out on the 13th of October due to no one being at the front desk when we stopped by on the way off site. On the 24th of October, I am receiving emails regarding my bill... I was told walk thru's were to be completed on the property daily; which clearly isn't happening or I wouldn't have received an email reminding me of a bill. I have called this site multiple times to confirm my move out, of 6 calls, 1 was answered. Terrible. Would not recommend to anyone.
Chelsea M | Overall ExperienceThis was my first time using a storage so I have nothing to compare it to, but the storage bay doors were not working correctly when moving in.
Nataki S | Overall ExperienceI have never been treated so bad in my life as a customer until now from Cindy Madison in the Statesville store on Boxmeer dr charlotte nc . The regional manager name Buck was so bad saod that he was calling the police if o called with a question as to why he kept cancelling my reservations. These folks wete aweful and they repesent a brand that we all use UHAUL!! This should not be swot under the rug becayse people should not be treated this way...I want to soeak with corporate!!!
Rosine B | Overall ExperienceI haven’t used the access hours yet
DOMINIQUE M | First ImpressionsAnytime I needed help the girls up front would greet me if they were busy, very attentive to any concerns and even watching their interactions with other customers they were excellent and very knowledgeable to each and every customer. Highly recommend this facility for storage and or moving needs
Jane T | Overall ExperienceCindy Madison is one of the most honest and dedicated moving and storage specialists I have ever met in my life. She customized and arranged a plan of service for me without having met me in person, and using only information about my needs provided by phone and email. When I arrived, the arrangement for my Ubox service needs was already made available. All I can say is I wish I would have transfered to this location months ago when I was feeling stuck and hopeless at a previous location. I hope Uhaul will have customer support specialists contact customers every 3 weeks to see if relocation is what they need, as remaining àt a location that is causing one problems usually never results in problems being resolved.
Amanda J | First ImpressionsThe calling was a pain. You could never get the location directly it was a call center and they knew nothing
Mantoris R | Overall ExperienceThe manager here went over and beyond my expectations! Thanks Cindy
Tiffinie P | Overall ExperienceThis u-haul location is very helpful and friendly. I recommend them!
Mariah W | Overall ExperienceFirst the staff member assigned me to a unit that had someone else's lock on it. So we had to wait for her to assign me a new one. She told me I could bring my own lock. Then I went in to grab something yesterday and there was a second lock added to our unit by the Uhaul team. We called the front desk to ask why and have it removed when a second staff member said that the first lady never switched our storage unit in the system. So I was late to work because I had to wait for the last to come and unlock the unit. She then informed me that I was not allowed to only have my own lock and that I would have to use Uhauls lock as well. Needless to say this was a bad first impression the company has made on me.
Jalisa M | First ImpressionsThe staff’s inability to know what units were available cost me 150.00 of extra time for movers. I was told I would be contacted about this within 3 days from corporate and have yet to hear anything. Unacceptable
Christopher S | Overall ExperienceEasy to access and very helpful/friendly staff!
Brittany H | Overall ExperienceThis storage facility is absolutely great!
LaVerne A | First ImpressionsAllowed me to reserve a unit that wasn't available although the territory representative assured me that they would be able to fix that at the location. Got there and was told I'd have to take 4 much smaller units which caused me to unfortunately have to get rid of some of my furniture. Then the guy had the nerve to tell me i couldn't dispose of the furniture on the property when there was a huge mess of a dump in the back. A buch of I don't knows and we can't do thats. Incompetence all around. Extremely disappointing and i would like to be made whole but i bet I'd get another we can't do that.
Marcus S | First ImpressionsStaff is not trained, rude and disrespectful
LUIS S | Overall ExperienceWould use them again.
Christy W | Overall ExperienceThe location has poor management and employees failing due to poor management. I wish I never put my things at that location please call I’d gladly explain
NICOLE L | First ImpressionsI reserved a unit online, to reserve it you had to leave a deposit and I did. The day of moving in after packing a 27 foot truck, they had no information regarding my reservation. Thank God I took a picture of my reservation with my cell phone and it was saved in my phone. I provided them with my name and they pretended they didn't see the information. I provided them with the reservation number and now they were able to see the information. I was told, they did not have the unit I reserved. Therefore, they said they would provide me with a unit that equal up to what I reserved. I was completely satisfied until I attempted to move in the unit and the size did not equal to the size I was promised. So we had to take the items back home because the office was closed and the size did not fit my items. I rented the truck for 1 day therefore, I had to return the truck the next morning. We all know moving is a nightmare. I had night terrors with Uhaul. I called 1-800-go-uhaul and spoke with customer service and provided them with my experience and asked for the CEO's information, the representative asked me to call the location before I contact. After reading the information from Uhaul, asking me to try to resolve any disputes before leaving a feedback. I called and on hold for 25 minutes. I can't.
Patricia G | First ImpressionsIt was a busy Saturday morning. The young man taking care of me was having some problems with the register but was able to get me out quickly . He also carried my boxes to the car for me which I greatly appreciated.
Carol B | First ImpressionsVery good
Christy W | First ImpressionsStaff professional & demonstrated great Customer Service.
CHARYLE P | First ImpressionsHad my stuff in storage for 2 years and never had any issues.
HEATHER M | Overall ExperienceKeep Up the good work Uhaul,Much appreciated,!!!!.
garth m | First ImpressionsMy storage unit was filled with cockroaches and water bugs upon leaving. I moved in on April 24th, 2021 and moved out on June 15th 2021. My items were not even in storage for a full 60 days. We alerted the property due to the infestation. Now I am worried about having brought bugs into my new home and needing extermination services. I will be calling customer service to speak to someone about this matter.
Anna S | Overall ExperienceThe site manager wanted my business with U-Haul. Site manager was helpful and staff was friendly.
dale p | First ImpressionsStaff was extremely helpful
Deborah M | First ImpressionsGreat storage facility. Highly recommend this storage facility above all I have used. The staff was the best. Friendly and professional. Very clean facility. I would definitely use this facility in the future if needed.
Bessie J | Overall ExperienceUnfortunately, my experience was the worst. I had two different purposes to be there and both times were horrible. The staff do no care about Customer Service each time they attempted to charge me extra for something. The customer care line says they will inform the manager and to expect a call no one ever does. Its like they think resolving the problem with out confirmation is ok. In my time I communicated my actions for my move out date on the 17th. I still received a bill so I called CC told them I had moved as I had called the main line 3x already with on answer and still was charged w late fee. If you want to do business with a location that doesn't answer the phone by all means have it it!
Zanetta E | Overall ExperienceSo, far I'm impressed. Thank you for your service.
mary w | First ImpressionsNo one ever answers phone
Kryshoan A | Overall ExperienceUpon arrival Ericka was extremely busy but her customer service was still great!
sheila r | Overall ExperienceIt was a very smooth and transparent process. Your staff was great. Friendly and professional. I felt very comfortable and respected. Thankyou for a excellent experience
Bessie J | First ImpressionsVery helpful easy to locate staff very knowledgable about their facility.
Maurice W | First ImpressionsYou guys were great! John B.
John B | Overall ExperienceGreat Job, Great Service
TONY H | First ImpressionsThe person who rang me up was very helpful. He needs a raise. He went above and beyond and explained everything thoroughly.
Erika D | First ImpressionsStaff was very friendly and helpful, and they were very attentive to my truck and storage needs. The store looked very clean and well maintained. I am very satisfied and look forward to my stay with Uhaul. Ms. Gourdine and her staff are some amazing individuals and they have my recommendation for services.
Joshua E | First ImpressionsI was very impressed with the cleanliness of the facility upon entering the building the customer service representative was with a client she was very professional and courteous she also did acknowledge my presence while assisting someone else! She also asked if I had a lock I stated I didn’t and she recommended the UHaul lock which I purchase my fiancée pointed out the locks 🔐 on everyone else which is not the one UHaul has for sale!
sheila r | First ImpressionsThe staff at Boxmeer in Charlotte NC was great. My check in was smooth and the staff at the facility was very pleasant. I did not have to wait They answered all of my questions. I was very satisfied with everything.
Laura R | First ImpressionsI paid for 24hr access yet was never granted access by the door where u swipe ur card after 7pm. Moving out was paranoid. It’s dark in the area and right in the middle of the hood. Door had a lock on it when I paid the bill. Overall, I will tell many ppl to avoid this location and recommend any other storage unit. I’ve rented U-Haul storage a few times. Every time garbage
bryan d | Overall ExperienceThe staff was friendly, knowledgeable, helpful and above all efficient.
Evelyn T | Overall ExperienceMs Thomas, and her staff, "work together" in ways that are way beyond the "norm." This, when greatly relieving the unavoidable stresses that can happen when storing business and person items. Of which, I've found has not occurred when using storage competitors over last say about ten years.
Paul J | Overall ExperienceAll Around A+ in my books
andre s | Overall ExperienceMs. Thomas, the manager of this U-Haul location, is very intelligent and professional; and she is exceptional when providing friendly costumer service; this, as well as, the persons she hires and trains. Paul Jamison
Paul J | First ImpressionsCouldnt get in contact with the general manager also had issues with locks put on my door from August 20th to sept 4th which I was not accommodated for had been charged for a late fee while being treated in the hospital for severe depression and was unable to speak to anyone who could help me with the problem therefore I will not be using Uhaul storage again
Walter R | Overall ExperienceEmployee was very rude, condescending, and pretty much called me a liar to my face... I will not recommend u-haul and ultimately did not move-in and will not be. Experience was completely horrible.
Jazmaine A | First ImpressionsThe manager was superb. Very pleasant and accommodating
LaKenya W | Online Move InAlicia provided amazing customer service! When I arrived, I found out the U-Haul truck I reserved was not available; she immediately gave options and we found another size truck that I was able to get. Then, she assisted me with changing storage units as the one I reserved was too small. I appreciate all of her assistance, courtesy and great customer service!!!
Latoya T | First ImpressionsThey were awesome
Aliyamma S | Overall ExperienceBest storage service we ever used, definitely recommend and use again in the future. Nice, helpful and curtious staff. Clean bathrooms! Great job!!
steven j | Overall ExperienceExcellent morning manager on Wednesday, August 5th.
Gregory A | First ImpressionsMs Thomas, very professional and articulate. Also I felt a "sense of family" by the way she expressed her thoughts. Paul Jamison
Paul J | First ImpressionsIt was simple and fast to RENT. UHaul took and accepted my money VERY quickly. I am at the convenient Drop off location and have been sent now 3 places for over 1.5 hours. UHaul does NOT want to take back the trailer before they close. I can NOT do any of this next day work say and have many things to do. This is a major headache and inconvenience to drop of this trailer. Many phone calls and wasted time. This would be a zero rating if it had numbers.
Paul K | Overall Experiencesupposedly had 24 hr access but we couldn't get into our unit. All of the doors were locked even tho my card worked. You need more than one person working the desk on weekends. Then we discovered a 2nd lock on our unit & had to wait again to get it off, no one knew why it was on there. The girl working that weekend was very nice and helpful.
TAMARA H | Overall ExperienceIt’s very expensive to rent a storage unit, and I feel as if the storage unit is not used an entire month there should be a pay differential. As customers we have to go back and make sure we did damage anything as well as clean it before returning the storage unit or truck. For example the unit I had was $104 a month with taxes, I turned my unit in maybe a week and a half earlier and just from doing my math if you all offered a pay differential I should had received at the most $40 back which like most people it could really be used. The GM at the location even gave me false information saying he could give me a price differential as well as the wrong instructions to check out the storage unit.
Alexis D | Overall ExperienceThey were very informative, and friendly, they made me feel a part of.
Karen J | First ImpressionsVery convenient and staff kindly accommodated my needs.
izatter M | Overall Experiencezap
Allen H | Overall ExperienceExtremely inconvenienced several times by rude staff. Was promised a refund for a lock due to an issue by Robert and never received a check in the mail.
Jordan A | Overall ExperienceEveryone was polite and courteous and was able to work with my changes that I had to make and took the time to answer all questions and concerns
Tecara A | First ImpressionsI wasn’t pleased with the truck that I received in Georgia. It shook and rattled all the way to North Carolina. It had roaches in it and they got into my clothes and my appliances. The storage facili
Lionese S | First ImpressionsThey were amazing. I suggest that they have indoor water machine for clients and staff
Christy T | First Impressionsgood services
Shmir M | First ImpressionsIt was clean and did the job we needed.
Brian L | Overall ExperienceI have had terrible experiences with the authorized dealers, and had tried to find ways to stop using UHaul. However, this was a great experience and will continue using this location!
Christopher W | Overall ExperienceNo comment
Catherine G | Overall ExperienceFrom start to finish I received superb service. The facility was nice and clean, staff was very detailed and professional. Would definitely recommend
Tracy H | First ImpressionsGreat service
RAELEESHA C | First ImpressionsCouldn't figure out why there wasn't a place to dispose of trash other than the bathroom
Hank R | Overall ExperienceI was very pleased with the fast and professional service I received when renting an internal storage space. Thank you!
daphne o | First ImpressionsGreat employees!!! Very knowledgeable and helpful. Also very well maintained building
Christian H | First ImpressionsThroughout my cross-country move, UHaul personnel wer friendly and helpful in both Phoenix and Charlotte. The customer service was extraordinary. I highly recommend the UBoxes for moving.
Martin S | Overall ExperienceUnderstaffed for a Saturday. No communication between MovingHelp.com and U-Haul - Conflicting information on what Delivery and Unload versus Delivery pricing included.
BRAD C | Overall ExperienceUBox rental was a great experience. Delivery as promised and service excellent.
Charles L | Overall ExperiencePleasant staff extremely clean facility. Best Uhaul we’ve been in
janet p | Overall ExperienceN/A
Sheila t | First ImpressionsMisty was extremely polite and very helpful. She made great suggestions for solutions to meet our needs.
sloat i | First ImpressionsGreat customer service
Alicia L | First ImpressionsGreat Customer Service!!
Kyrea M | First ImpressionsI am very pleased
Tracy A | First ImpressionsWhen I got my email alert that my 2 pods arrived from CA, nobody did a follow up call to tell me I could pick up my items. It was difficult trying to get that arranged. Other than that, it was good.
Andrea F | Overall ExperienceMisty was great!!
tiffany r | Overall ExperienceI've used this Statesville location Uhaul on several occasions and I'm always happy with my experience
jerry r | Overall ExperienceI never went to a location but the entire process made my move so much easier.
Ashley W | Overall ExperienceGreat experience and helpful staff. Thank you everyone
SHARON M | Overall ExperienceI had a great experience using uHaul for my move from Salem, NH to NC. I would recommend uHaul for such services again. Thanks Dennis & Laura Leslie
dennis l | Overall ExperienceThank you
Angie Q | Overall ExperienceAlthough there was initially a huge error & issue, MISTY was super helpful, understanding, & accommodating. I received a call following day saying everything was resolved - Cammie was amazing too!
Kenny K | Overall ExperienceGreat people to work with. Service was excellant.
michael r | Overall Experienceconstruction at the yard slowed up the time to obtain the u-box but overall things went well.
ROBERT W | Overall ExperienceI used the U-Box service. It was by far the most reasonably priced option for my cross country move. Delivery to my new home was convenient and easy.
David S | Overall ExperienceStaff was very unfriendly.
Tony G | Overall Experience.
David S | Overall ExperienceKim is professional, personable, and knowledgeable! It was a pleasure doing business with her!
James H | Overall ExperienceBefore you auctioned off my things I called numerous times to see if I could set up a payment plan and the dispatch would never ring me through to you and I could never get in touch with anyone.
Brooke P | Overall ExperienceThanks for Everything
Jorey W | Overall ExperienceCammi in Noth Carolina and Ariel in California very helpful, other than that, this a HORRIBLE experience, we were billed multiple times, Communication from U-haul, was terrible at best.
eric b | Overall ExperienceUnfriendly, reckless and completely ridiculous
RAVIKIRAN A | Overall ExperienceThe service was great!
latoya b | Overall Experiencevery pleased on every help y6ous gave and the delivery of my boxes, thank you and a big thank you to camie
Sandra P | Overall ExperienceConvenient location, friendly and efficient employees.
LARRY S | Overall ExperienceStaff was friendly and professional !
Debra C | Overall ExperienceI'm still awaiting a credit on my credit card for a partial refund that I'm due and I'm not sure that I'll get it.
AL D | Overall ExperienceDidn't go to the facility, Tammy came to me. She dropped off my u-box and came and picked it up. She took the time to tell me what was going on, worked with me to schedule the pick-up. 10 out of 10
mark s | Overall ExperienceThere is a nail sticking out of the counter and the nail cut my little girl's back while we were standing there to check out. I told the older man behind the counter and he was rude and didn't care
roxanne m | Overall ExperienceGreat experience!
Joao T | Overall ExperienceBy review I shouldn’t have to respond poor poor poor
KEYON M | Overall ExperienceMy boxes were left out in a large rainstorm upon their delivery from the origin point and the staff didn’t inform me for two weeks. Inadequate # of delivery drivers led to poor scheduling.
Timothy S | Overall Experiencethanks
ashish a | ReservationRental of the truck was fine. Communication on the arrival of our UBox was terrible. Only my phone calls were able to make it available for us to access. You need to work on communications.
John M | Overall ExperienceU Box ship from SD to NC. Horrible experience trying to get the box once it arrived in NC. Could not be delivered for 2 weeks after it got here. They are extremely unorganized. Will never use again
SYLVIA G | Overall ExperienceI’ve given the office a call with discernment of my experience and still haven’t received a call back. I’m very sadden with the service we’ve received being that I always use U-Haul for moving needs.
Donyai M | ReservationThe only major complaint I had was with the lack of employees available. No matter what time of day I went up there, there were only 2 people working which makes the line dumb long and extremely slow
romneka g | Overall ExperienceTammy was very friendly and helpful. I’d recommend u-haul to others
Diana L | Overall ExperienceThe GM was very helpful.
Claire B | Overall ExperienceNo particular comments or concerns
Brandon T | Overall ExperienceThe guaranteed date of arrival was 4 days late. I was promised that my 2 U-boxes would be ready for pick in the AM, however my movers had to wait for an hour before they could load at 1PM
Denise H | Overall ExperienceI appreciate the assistance and friendly staff.
kim l | Overall ExperienceExcellent service and friendly staff. Everything done on time with out delay. Shipment came ahead of time.
SRINIVASA G | Overall ExperienceStaff was not prepared for UBox pickup. They seemed very understaffed causing a long wait time for pick up of Truck/UBoxes several customers had quite a long wait. Only 1 employee working
Wynee B | Overall ExperienceThanks
Laura B | Overall ExperienceI rented Uhaul storage cubes. I would like to share that Lisa did a fantastic job throughout my storage period. She was always on time or early, and provided excellent customer service at every turn!
David N | Overall Experience