Customer Reviews for U-Haul Moving & Storage At Statesville Road

Rating:

3.0

Todo bien exceptions los baños dañados

Rating:

3.0

The customer line and queue always seem disorganized at uhaul locations. Not the best waiting area for a uhaul trailer hitch install, add a keurig, water, and a simple table/chair setup. Staff attended to what I needed. Wasn’t really able to give more details really than what’s asked.

Rating:

2.0

Parking and navigating this site is abysmal and is a major safety hazard. The entrance to the site is a dead end and a blind corner. The exit off the site is a blind corner. High risk of vehicle collision here. The trailer I rented, according to my vehicle, had every single item on it (springs, axle, fluid) overdue for service.

Rating:

1.0

Have better rental representatives in the office that knows there job and can refund or credit refund back

Rating:

5.0

Excellent customer service everyone that works at this location is very courteous and helpful getting everything set up speedy service I give everyone at this location a 5 star rating thank you for your service

Rating:

5.0

I didn't catch the names of the two young ladies that assisted me during my visits, but they were both so friendly and helpful, and made my experience very quick and pleasant. 10/10 crew!

Rating:

1.0

I wasn’t told clearly of the change of my pickup location. I went to my pickup location listed on the email I received and was told that my pick up location was changed…. The new location was far away from my original location

Rating:

1.0

The truck was broken! I just made it back from NC to New York. And I never received my deposit!!! I will never use U-Haul again!!!

Rating:

5.0

N/A

Rating:

5.0

Great Customer Service, very helpful employees.

Rating:

4.0

I received a vehicle with bad brakes... very dangerous and had to be towed.

Rating:

5.0

Nothing Job well done Both customer staff very professional and polite

Rating:

5.0

Excellent 5 star

Rating:

5.0

Customer Service desire 5 Stars ⭐️ ⭐️⭐️⭐️⭐️

Rating:

2.0

Disappointed in my overall experience. U haul change locations of the pickup and then charged me extra mileage.

Rating:

5.0

The pick went smoothly, no issues!

Rating:

5.0

Easy drop off.

Rating:

4.0

Have the truck pick-up at my preferred location.

Rating:

5.0

The service was excellent!!

Rating:

5.0

Customer service was excellent! Very helpful

Rating:

5.0

Very pleasantly

Rating:

5.0

Recent experience has been excellent. Very clean site, well-lighted with nice, plentiful carts. Better setup than Public Storage on Derita Road. More carts, longer access hours. Super nice, helpful staff. By contrast, my early experience with UHaul Storage on Boxmeer Drive was dreadful and would have gotten a poor rating. When I first got my units, (two, originally), I kept being assigned units that were full of other people's stuff. It took a week of daily effort to sort that out. Phone wait times for the Central Office used to be horrendous -- routinely exceeding 20 minutes and once taking over 90 minutes. Seriously, by contrast, the quick, cheerful phone help at Central is outstanding now. The website was consistently messed up throughout the years I had a unit there and remains so. It's great for ordering a truck or trailer rental. Not so for anything regarding the storage space rental. Very poor. The main website would never let me pay my storage bill online. For years, the computer could not even find my unit at all and provided no way to pay online. I was never able to log on once to my account in years for a variety of reasons I was told, but mostly the many people I told about this were clueless why the computer gave me special, rotten treatment. I had to pay for storage 100% on the phone through Central. Until recently, even your phone staff at Central had trouble finding my storage account and would look for it for 15 minutes or more until finally locating it each month when I tried to pay. We had to go through this time-consuming hassle every single month until recently, when your phone reps were finally able to quickly and accurately access my account even though, to date, I cannot not do so directly. The people at Boxmeer Drive in Charlotte have NEVER answered their phone directly. Too busy, I guess. I think I got through directly exactly once in years of trying. I called at all hours, due the aforementioned computer and billing problems. You have thankfully gotten rid of the unbelievably obnoxious, incompetent manager you once had long ago when I first rented. You also had one lower-level, dishonest employee who also thankfully appears to be gone. The stories regarding those two people are well documented in my many early interactions at all levels, even higher-ups at Central. My access card at the site does not work there, but this is no problem because the doors beside the main office open during access hours without needing the card. This made things much easier and quicker, though I am amazed I did not see any sign of attempted thievery. I always felt safe there, though this part of Charlotte is anything but. Most recently, Sue at Boxmeer was super helpful and attentive. Very impressive. Reward her and keep an eye on her for promotion.

Rating:

5.0

Excellent service by the staff

Rating:

5.0

I love the customer service from everyone of the employees at this location.so very professional. And courteous thank you so very much for the customer service at this Location ❤️🙏👏

Rating:

4.0

There seems to be too much going on to keep this location clean. In spite of a lot of returns taking place, they made it easy for me to return my equipment.

Rating:

5.0

The app isn't working correctly. Your stalwart agents got me checked out anyway.

Rating:

5.0

Thank you Alicia,Heather,Kristina and the youngest lady forgot her name for your kindness

Rating:

5.0

Nothing,staff are very kind helpful and professional. I'm going to miss you all especially Alicia Thank you !!

Rating:

3.0

Location is in a high traffic area, but very easy to drop off and be on your way. There was no paperwork involved, literally drop it off and give them the keys.

Rating:

4.0

The number one thing I will miss about the property, are the covered loading areas. Definitely a bonus. I noticed a number of improvements, floor sealing and repairs to the bumps in some hallways, nice. I travel a lot and often do not have the luxury of planning my arrival to the property within access hours. I’m in sales and need access to larger samples frequently. In that neighborhood, I 100% agree with the necessity for security. Having to move larger, heavier awkward objects through that one small door before 5pm on Sundays at 7pm during the week, made my experience difficult at times. In the end, the late hour access and the neighborhood in general made for the decision to look elsewhere. At a high level, I enjoy UHaul products and will continue to use them.

Rating:

5.0

friendly staff

Rating:

5.0

More excellent

Rating:

5.0

This is the best UHaul center in the Charlotte, NC!

Rating:

5.0

She was helpful

Rating:

5.0

Personnel was extremely helpful and efficient

Rating:

5.0

Very friendly and courteous staff!

Rating:

3.0

Truck was dirty and hard to get to location due to flooding

Rating:

5.0

Prompt, Courteous and Professional Services. 9-26-2024

Rating:

5.0

Mr. Douglas B gave me a zero balance when I left yesterday. So I hope everything was okay and I won't be charged for anymore payments off my credit card THANK YOU

Rating:

5.0

This was the best experience The employees were friendly and helpful it’s hard to find real customer service and both were pleasant

Rating:

5.0

The lady working the desk at the location on Boxmeer was top tier!

Rating:

2.0

Stop filling school buses with propane, sucked all your people away from desk. Waited over 40 minutes to get my reserved trailer.

Rating:

3.0

Proficiency & Professionalism would eliminate long wait times.

Rating:

5.0

These guys was great will use again

Rating:

5.0

Very helpful and even helped me back auto transport to drop it off early. Very clean facility

Rating:

3.0

I had my belongings in storage for 6 months. Didn't have problems with this location other than the price going up after a couple months and when I finally got my belongings out of storage, I had roaches and spiders in my things. I didn't have a bug problem before putting my stuff into this storage. The staff was friendly and helpful. I got to access my storage anytime I needed. Uhaul is always convenient because when you need to move the uhaul trucks are right there to help you with your move. Also it is more affordable than some other storage units at different businesses. I have been using haul services almost my whole adult life whenever I need it and I'm 35. Other than the bug problem, I would recommend.

Rating:

5.0

I wouldn’t change anything.

Rating:

5.0

Always a pleasure doing business with you!! 5 stars

Rating:

5.0

Very helpful staff

Rating:

4.0

You need to seriously rephrase the first question in this survey by substituting something else for the word "location" with a more specific term. The franchise is run very well, the building is well kept, the trucks are okay but somewhat dated. Customer service is very good. However, the physical location of this site is oddly placed in a creepy dead end by the interstate and quite unattractive at first glace. My second trip was less off-putting. Thanks.

Rating:

3.0

Offer clean trucks with clean windows bugs washed off. Give some demo on the truck and features. AC not working properly. They should of known this.

Rating:

5.0

The associate that received my drop off and processed it was very friendly, knowledgeable, and efficient.

Rating:

5.0

Everything was laid out plain and simple for me

Rating:

4.0

The female employee has a real bad attitude as if she doesn’t want to be there, makes for an uncomfortable experience for a customer.

Rating:

5.0

I came in trying to do a contactless check-in and failed. The salespeople onsite assisted me very fast. They provided me with helpful information to know while driving a U-HAUL and I really appreciate them. The made the process so easy.

Rating:

5.0

Thank you so very much to the entire U-Haul staff for a job well done 👏 KUDOS

Rating:

5.0

Ashley and the employees were very helpful, kind and polite. I was given a tour of the facility and where my 2 storage units were located..There were dolly carts to use, and you swipe a card for security. I will definitely use this facility again..Thank you Again for making my move from Indiana a smoothe transistion.

Rating:

5.0

The staff was great r Rashawn was so helpful Thank you

Rating:

5.0

Great Service. Will use them again.

Rating:

3.0

Very good

Rating:

3.0

People was nice but never received my free mth.

Rating:

5.0

Everyone was pleasant and helpful. My experience from beginning to end with UHaul was really exceptional. The trucks with clean and well maintained. The storage unit was clean and the staff was welcoming.

Rating:

5.0

everyone was super helpful!

Rating:

5.0

The current manager at this store is absolutely awesome. He was so helpful to us, going above and beyond. We were most impressed with his attitude. He never made us feel like an inconvenience, rather he made us feel like valued customers. Shawn is a great asset to your store!

Rating:

4.0

The staff and facility was good. My only complaint when I got there to put my furnishings in the unit for which I had reserved it was already occupied but the staff on duty did not know it. The movers and I had to wait several hours for the people working to figure out what to do. They made several phone calls and other attempts to fixed the situation which to a long time. Hopefully this was a learning experience for management to check and make sure the units are available before reserving them.

Rating:

1.0

Poor customer service, security cameras are down, doors automatically open (no access card needed), homeless camping out in the restroom, and during the move-out process staff were more concerned with lunch from Bojangles than assisting with closing out the account.

Rating:

3.0

The facility location the staff on duty was excellent. There was a problem with the availability of the storage unit in my contract which I was assigned. It was already occupied by another client. After several hours of trying to find me another unit we were finally able for the movers to unload the truck. The inconvenient the movers experience was worst than what I experience. They had driven approximately 2hrs to unload but had to wait another two or more hours to unload the furniture into the units. They had planned to be away from their home around 4 hours which ended up being 6 or 7 hours. In my opinion management should has check before the arrival of clients to make sure everything on the contract was set and ready. It was Father's day and the movers want to get home to spend time with his children I am sure.

Rating:

5.0

I had a wonderful experience at this location. All the staff and managers were above par and so helpful.

Rating:

5.0

The staff was beyond helpful and flexible!

Rating:

5.0

The rest room needed cleaning and homeless were taking wash ups

Rating:

1.0

Uhaul was always my go to for my moving needs up until this experience. I reserved my truck on 4/26/2024 for pick up on 6/1/2024 to ensure that it would be available for me on the date scheduled. I received a text message on 5/30(2 days prior) with a different pick up location, which was an inconvenience because I also was renting a storage unit at the location where I was originally picking up the truck from. And on top of that UHAUL has charged me for going over on mileage when my original pick up and drop location was covered for the mileage needed. I was told that this matter was sent to management and I would hear something within 3 business days. Tomorrow makes a week and no one has contacted me. UHAUL DROPPED THE BALL on this one.

Rating:

5.0

My time with Uhaul was great.

Rating:

5.0

They were very friendly and helpful. I would definitely use that location in the future or direct others there as well.

Rating:

5.0

They r professional as uhaul, friendly and helpful

Rating:

5.0

The staff was great they helped me the best that they could even doe the united that I rented and was on line and available when your staff checked ended up being occupied and that happen with not one but two units and it took a lot of my time the updated and communication with manegment and staff need to be better and system up dated but staff did help me tk the best of the ability

Rating:

5.0

U-Haul was there when I had only 30 days to move out of the house I was rent.U-haul help me to get from one county to another county.U-Haul was help me from the begin to the end.Thank You. Christine W🙏❤️

Rating:

3.0

Great experience until the last day. I was moving out. I saw the cleaning guy using two of your hand trucks/accessories I thought this was supposed to be for the customers not the cleaning guy who is moving people stuff out for people who are late. I asked him can I get one and he said no. I had to walk all my things out took me a lot longer and took most of my energy. I am a woman with disc damage he was a man ..smh

Rating:

3.0

When I booked the reservation it told me in bold green letters that the lock for the unit would be included as part of a deal, but when I got there they still tried to make me pay for one and did not care about that deal that was stated online. There was also a lock on my unit preventing me from putting anything in storage outside of office hours.

Rating:

1.0

They have the dumbest security system ever !!!! The key system is stupid ! The staff is very unprofessional . Worst U-Haul I’ve ever used !!!

Rating:

5.0

The staff is incredibly supportive and kind.

Rating:

5.0

Great staff that lead with empathy working with customers stressed about moving

Rating:

5.0

GREAT STAFF!!!

Rating:

1.0

A dead rat was in my unit!!!

Rating:

5.0

They were very professional and friendly

Rating:

1.0

Had to pay extra money with the truck in mile that a good for y’all. Need to explain more about the rental to the person can fully understand stand

Rating:

4.0

This is the first storage unit that does not provide any type of dolley or moving carts to assist in moving. I shouldn't have to rent one when I'm paying over $100 per month for storage. Do better please.

Rating:

5.0

Let me start off by thanking you guys for a great storage experience. The staff was helpful and friendly. The facility was well maintained and climate controlled. I appreciate everything. Thanks Uhaul.

Rating:

5.0

Very proficient and runs a "well oiled machine". I am saying this because this location is very busy with lots of traffic but they working together as a team and they move the people with a smile!! I will always use this location...

Rating:

5.0

It was fine. I wasn’t too happy about the cost of the whole deal but it was worth it and the staff’s kindness helped make up for prices and fees. So thank you U-Haul.