Customer Reviews for U-Haul Moving & Storage at Steeds Crossing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Steeds Crossing

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dianne R.
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Customer did not leave a comment.

Jaeliza M. | First Impressions |
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I believe the employees were Christine and Will... they were helpful, informative, efficient, kind and patient. The unit was ready for move-in and clean.

Jaeliza M.
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Customer did not leave a comment.

Norman H.
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I was over charged vs what was told when reserving truck online.

Richard G.
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Very efficient and helpful.

Alfredo S.
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Overall I had a great experience. One thing to improve on is checking to insure that all lights work before returning to operating. Maybe the car dolly I first received was over looked. I did get it swapped out and everything was made right. That's all.

Canetra W. | First Impressions |
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several issues...wrong unit assigned; new unit assigned under new contract but the card not working; husband had to call just to get in the gate with all our belongings, card wasnt wasnt working today

James J.
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I had the pleasure of working with Ms. Jones. She was very pleasant and professional.

Areesha D.
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Customer did not leave a comment.

Maritza R.
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All employees from pick up to drop off were friendly, courteous and helpful. Great experience.

Jack M.
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Customer did not leave a comment.

Douglas F.
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Customer did not leave a comment.

PAULO C.
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Customer did not leave a comment.

diane R.
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Why is there an after hour drop off fee That is plain rude of U-Haul and will consider other companies in the future

Michelle D.
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Customer did not leave a comment.

Taylor A.
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Christina was so helpful in facilitating this last minute rental!

Mathew S.
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The two gentlemen who helped us with our UBox on 2/5 were great! The young lady on Sunday who couldn’t seem to think beyond her Starbuck’s run is the reason for my rating. She needs to learn some serious customer service skills. A customer doesn’t care if a call center messed up- they just want to know what you, the person in front of them, is going are going to do to make it right. All she could say is that it wasn’t her fault. If I use U-Haul again, I will go to a small franchise where my business is welcome and they work hard to earn it.

Alma H.
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Customer did not leave a comment.

Andrew L.
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Customer did not leave a comment.

miguel D.
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Customer did not leave a comment.

KIRK H.
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Particular to THIS location, I rented a car dolly. The inside rep tells me to get hooked up and check lights. The outside person, (the manager) tells me I'm good to go. An hour later, I get a call from the inside rep telling me I have the trailer on 'an invalid contract' having not paid for the rental and basically accusing me of theft of the trailer. I made a reservation via phone with a rep who recorded all my information. When I picked the trailer, everything had to be re-entered. My CC was recorded when I made the reservation! What's the point? Can they use that? No. Can we deal with it when I return? No. Can we wait a few minutes so I can get out of traffic? No. Apparently, all this is MY fault and I MUST take care of this immediately! So, here I am, blocking traffic because I am trying to get a car loaded on the trailer having to dig my CC out of my pocket because SHE didn't finish her job when I picked it up! Ridiculous!

ALFRED P.
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We utilized the mobile pick up service and followed the instructions provided. What should have been a 5-10min process took 45mins. The truck assigned to us was not on the lot, but rather parked behind a fence and boxes in by other vehicles. Therefore they had to assign us another truck, gather the dollies and pads we had rented, reprint our documents etc. it was clear the employees were not properly trained.

Nhut T.
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Customer did not leave a comment.

Vincent S.
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I used the online service to rent a truck from the Hutto, TX location for Sunday at 10. I arrived, no one was available, nor was there any instructions to pick up via the website, though the website indicated as such. Lost an hour of gold time & back/forth only to be routed to the Pflugerville location. I timed several people & was late for each ... I want my hour back!

Don M.
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I had to take the trailer to another location because the recommended drop off location was closed till March. One would think a corporation would know if a location is closed until March before recommending it as a drop off location

Richard P.
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Customer did not leave a comment.

Tory S.
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Customer did not leave a comment.

Amaury N.
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None necessary.

John M.
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Customer did not leave a comment.

John R.
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Very friendly staff at pick up and return. My best U-Haul experience yet--and I have been renting from you since the early 1970s!

Kyle K. | Overall Experience |
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Well since yall only allow 200 characters I cant actually leave a comment. So yall need to train employees on how to put a credit card on file for auto payment.

Randall B.
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Quick service with no reservation. Check in was easy. 2nd time user will do it again.

yolanda g. | Overall Experience |
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Quick and fast service, I was in and out within 15 mins. The only down side was that the unit I rented still had the lock on it. It was after hours so no one was there to assist. Not good

Catharine S.
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All great. Thank you

John D.
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Nothing. Great team and very informative. Thank you so much !!!!

DWAYNE W. | First Impressions |
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Great service and price.

ANDREW R.
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Very helpful and attentive.

Keith T. | Overall Experience |
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My only complaint was that the staff vehicles consistently blocked our unit. Whether it was one of two white trucks or actual Uhual trucks, we were seldom able to park our vehicle next to our unit.

James M.
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Customer did not leave a comment.

Henry R.
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Customer did not leave a comment.

Jennifer B.
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Customer did not leave a comment.

Mark C.
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See previous comments

Alicia B.
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Customer did not leave a comment.

craig S.
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Trailer lights went out half way home. At first the staff thought it was my truck but after they tested the truck/trailer they found out it was the trailer. Didn't even apologize for my headache.

Madison S.
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Customer did not leave a comment.

Roger G.
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Very little improvement required. Staff was friendly, price was competitive and the location is convenient. Perfect.

Ernest R.
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Great Experience ! Professional all the way around, would recommend without hesitation

JOHN M.
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Customer did not leave a comment.

Craig T.
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This space was spotless - even the restroom. The customer service was top notch. Thank you!

Michael H.
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Excellent experience

Michael S.
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Customer did not leave a comment.

Linda K.
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Inside cargo box trailer light dome not working, had to load it in the dark. No other problem with the equiptment.

Kenneth P. | First Impressions |
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My card nor pin worked but the young man assisted us in no time.

Roberto P. | First Impressions |
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It esa really great the attention you gave me!

Gary A.
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Customer did not leave a comment.

Justin H.
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Customer did not leave a comment.

Richard W.
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Customer did not leave a comment.

Kevin J.
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The staff at Pflugerville TX and El Paso were very helpful.

David N.
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Customer did not leave a comment.

Miranda G.
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Customer did not leave a comment.

Carol L.
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Customer did not leave a comment.

Shawn M.
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Customer did not leave a comment.

RICHARD S.
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Met me as I drove in. Very courteous and helpful!

Marc C.
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EASY DROP OFF, NO WAIT NO HASSLE. DROP IT AND GO. THATS WHAT CUSTOMERS WANT. GOOD JOB!

Joyce H.
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Customer did not leave a comment.

Michael N.
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Waited outside for 10 to 15 minutes in the rental return area. Had to go inside to get someone but seemed only 1 employee was working. He was extremely nice and helpful.

Warren R.
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Very professional and knowledgeable staff

Ryan L.
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Nothing

Joe S.
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This location excellent the one on 620 in round rock was unacceptable

Owen H.
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Customer did not leave a comment.

Christina G.
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Best uhaul location I have ever been to.

Lisa M.
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Customer did not leave a comment.

Amar K.
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Customer did not leave a comment.

Steven C.
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This was the largest u haul rental place I have ever seen. It is very well set up.

David B.
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Customer did not leave a comment.

Stephanie L.
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Took awhile for someone to come to the counter. However once helped it was quick and efficient.

Doris D.
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The manager who assisted me was knowledgeable and professional. Thank you.

Rita C. | Overall Experience |
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I was very happy with the facility in the storage everything was clean around the yard people in the office were very friendly. I had storage there for a year and a half .

Lanny B.
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It would be like to tell people about the after hours drop off app. that they need to view before they put the keys in the drop box so you can finish filling out the app.

Colleen J.
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Truck had no pick up the 2nd gear did not engage . This was horrible to drive.

Lois D.
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Customer did not leave a comment.

George C.
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Customer did not leave a comment.

Pauline H.
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Nothing

James P.
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Not sure

XAVIER N.
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Customer did not leave a comment.

Mohammed A.
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Customer service will a great

Gwen L.
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Customer did not leave a comment.

Terry F.
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Clean out the inside of the truck before the next rental. It was full of leaves and dirt.

Taylor P.
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Customer did not leave a comment.

Todd S.
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Kam and his co-workers were really great.

GEORGE S.
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Customer did not leave a comment.

Adrian S.
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Customer did not leave a comment.

Robert L.
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Customer did not leave a comment.

Alicia V.
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Only one individual working at that time. Not a very friendly person.

Todd S.
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Customer did not leave a comment.

Ruben M.
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Instantly helped unload the truck and I was on my way. Great customer service.

Mary D.
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When I returned this truck on Monday the staff was helpful and respectful. On Sunday we left 'THE TRUCK FROM HELL', which we got from the Cedar & Jolly location in Lansing, MI, which was still full. The man on duty was less than helpful or respectful considering the nightmare we had with the other truck. Look for more on the Lansing, MI, Cedar & Jolly store and 'THE TRUCK FROM HELL'.

Anissa P.
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Customer did not leave a comment.

Steven S.
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For the company, not the location: your website is slow, unresponsive and did not even want this location to show up, your phone service rep did not find it either. Please dont make customers download an app yo check i. After hours to avoid a $25 fee...call me if i want more feedback 5127044438

Anna A.
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Larger storages 10 x 40 or larger

Jesse M.
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The website says one thing the location reps told me something completely different. The price on the website say 79 cents per mile and they charged me 99 cents per mile. Not cool

Judy L.
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Your staff was cordial but.basically indifferent. Our truck had loud doors and 1/8 tank of gas so we had to put gas in the vehicle immediately, which was a pain in the schedule. We were told truck right out front, we ended up walking all the way to the last two trucks before we found the truck - only after trying to start two more - I guess it would have been nice for someone to explain the coding for finding the right truck or even walked us to the truck? I don't know just seems like that would have been helpful. When brought truck back I stood in line waiting figuring someone had to check truck out, mileage, damage, that dolly we rented was in truck? But nope, I stood in line to just had someone a key? I of course took pictures on my way out so I couldn't be charged or blamed for anything since no one bother to check anything out. Just seemed weird to me but who knows maybe that's the usual customer service experience.

Jorden H.
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Customer did not leave a comment.

sam P.
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Customer did not leave a comment.

Tamera M.
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Great service as always - That is why I keep going back.

Joseph R.
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Customer did not leave a comment.

MICHAEL W.
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1) I was charged an insurance fee when I agreed to no insurance on the initial reservation over the phone... 2) I was never notified and it was never communicated or brought to my attention about the return policy regarding time to turn in the tailer... Luckily I met the deadline and was not charged an additional day's fee... 3) Very disappointed in the lack of communication from all aspects of the company and my overall experience was not good... It's fortunate for your company there are no other major competitors...

David S.
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Customer did not leave a comment.

joe S.
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We returned the equipment after hours and had an issue with the online return - received an error message that directed us to call customer service. We called and the lovely customer service agent (can't remember her name - wrote her name on the contract that we left at the facility). She was so very helpful in giving us assistance! She made the end of a hard day very refreshing! She deserves a shout out!

Sammie W. | Overall Experience |
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I will definitely use this facility again for my storage needs!

Brett R. | First Impressions |
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Easy to rent, good condition, no hassles, friendly and helpful personnel. The team on delivery end were supportive and understanding with a great facility. Great experience from start to finish.

Teresa R. | Overall Experience |
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None

MICHELLE E. | First Impressions |
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I just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"

MARK M. | Overall Experience |
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Great place; stored stuff there for 3 years with no issues.

Emily A. | First Impressions |
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The best customer service I've had at a Uhaul yet.

Patti H. | First Impressions |
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I’m so pleased. This is without a doubt one of the nicest UHaul facilities I’ve ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!

Jason H. | First Impressions |
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Easy online process. I've done business here and its a super clean and tidy facility. Thank you

Teresa R. | First Impressions |
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Very nice staff

PETER M. | First Impressions |
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Staff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Thank you

darien n. | Overall Experience |
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Our uboxes came out of this facility for delivery to our house. We never went to the facility, but the drivers that delivered the boxes and the people on the phone were very courteous and helpful.

Mike K. | Overall Experience |
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Very happy with the service and facilities. Everyone is was very friendly and easy to work with for both my storage needs and moving supplies.

Taylor M. | First Impressions |
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Great customer service and friendly staff.

Tommy B. | First Impressions |
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The customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!

Jeanine A. | Overall Experience |
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Staff was very helpful and accommodating.

Cecily L. | First Impressions |
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Matthew was very helpful and knowledgeable! Great experience for the customer- thank you!

david j. | Overall Experience |
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Very nice facility!

RICARDO L. | First Impressions |
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Great staff! Very helpful and friendly! I’ve visited several locations and this location is by far the best!!

Claudia D. | Overall Experience |
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Excellent customer service! Thank you so much Thanks Claudia Duffield

Ana S. | Overall Experience |
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I’m very happy

christopher l. | Overall Experience |
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The storage units were filled with rats. I stored no food items or item that had any food residue, but all of my items still had rat poop and pee on them. I had to throw out all of my baby items.

patricia m. | Overall Experience |
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Everything went smoothly with the move. All staff were extremely helpful!

elise j. | Overall Experience |
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I worked with Panther loop storage, I assume they are the uhaul since they rented the truck. I could not leave the truck overnight because there wasn’t a return spot and the staff has not emailed back

Skyler B. | Overall Experience |
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Thank y’all!

Annie V. | Overall Experience |
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The GM, Mauri was rude to one of her employee the day I came in. They way she had spoke to him I didn’t like. He was a very nice man and was probably the only nicest employee there. The service was ok

John V. | Overall Experience |
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Clean place. Secure. Friendly staff

JOSE G. | Overall Experience |
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Nice and all the time during more than two years your people help me any time I request it. Definitely nice personnel and good facilities. Thank you .

Iris L. | Overall Experience |
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Very satisfied with the service.

Guadalupe A. | Overall Experience |
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You guys are proffesional and friendly ill recomend all my friends Thank

Quentin L. | Overall Experience |
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Paid for 1 month and got the second month for free. i only used the storage for 5 days. Was told I could not get a partial refund by employee after asking manager for assistance. She could have called

thomas c. | Overall Experience |
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.

Dung T. | Overall Experience |
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excellent

NANCY T. | Overall Experience |
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Too bad the rest of my experience with uhaul was terrible.

James J. | Reservation |
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Too many problems to list. Call center and my local location where I just started renting are poorly trained, undependable, lazy, unprofessional, and forgetful. I regret renting anything from uhaul.

Greg W. | Overall Experience |
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Mauri was exceptional! As long as she is employed at this location I will recommend it above all others. On more than one occasion she went above and beyond to assist me!

GREG B. | Overall Experience |
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Overall met expectation!

Ursula G. | Overall Experience |
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Best location

Robert B. | Overall Experience |
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Great facility! Staff was always very helpful. Storage building kept super clean!

Vivian M. | Reservation |
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The faculty is clean, however I got a free month with a trailer rental, they acted as they given it to me for free and charged me for one more month in advance. Not the way to do a business

SUZANNE K. | Reservation |
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Wonderful. The manager and attending employees all went out of their way to make my move as smooth as possible. I would highly recommend this location to all my friends! Special thanks to Maurri.

christina z. | Overall Experience |
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Everyone was nice especially the guy who signed us up I don't remember his name but he had blond tips in his hair very nice gentlemen

JAckie B. | Overall Experience |
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Friendly courteous staff

Bonnie W. | Overall Experience |
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Staff who connected our auto transport trailer did not know that the driver side fender hinges open to allow the driver to easily exit the car after loading. We climbed through the window of our car

Eva G. | Overall Experience |
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I had so many issues with my U-Store boxes and the person who received them and were to deliver them to the location nearest my home were they were promised in a text she sent me. Horrible service!!!

Peter S. | Overall Experience |
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Cedrick (unsure spelling) was outstanding. He went above and beyond, and added to an already hassle-free process. I want to commend him, and the entire U-Haul team.

Loleta R. | Overall Experience |
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I really like this location. Everyone was so polite and friendly and respectful keep up the good work you guys are #1

theresa t. | Overall Experience |
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used uBoxes... was pleasantly surprised. Facility questions not relevant to what we used... you should update your survey for uBoxes.

janine d. | Overall Experience |
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This facility including Tanja and her staff were amazingly helpful. Calling the customer service number was painful. Many missteps by UHaul on this order bit Tanya did all She could to make it right

JAMES M. | Overall Experience |
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Had a bit of trouble getting the correct U-Boxes delivered and picked up. One of the wrong boxes was delivered and then had to be replaced by the correct box belonging to me.

JOSH S. | Overall Experience |
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The staff was very friendly and helpful

HENRY LEFTY F. | Overall Experience |
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The employees were the best. Always very helpful willing to help any way

Ariel C. | Overall Experience |
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I had to call repeatedly over 2weeks to provide payment info and request delivery. Then they tried to set up delivery after my month of storage would've been up! The only helpful person was the driver

JAN P. | Overall Experience |
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Laura was professional, efficient, and personable when she brought our uboxes. She is to be commended. Our overall experience was excellent except with minor issues that Chris resolved immediately.

Frances M. | Overall Experience |
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U-Haul enjoyed doing business with you-all.

Candi L. | Overall Experience |
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I've never been to this location but received 187 emails today from U-Haul asking me to complete this survey. I'm not actually giving this location a poor rating. Couldn't complete without rating it.

No reviews have been submitted for this location.

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