It would have been 5 stars if the rates weren’t constantly going upPAUL K. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Steeds Crossing
Pflugerville, TX 78660
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ERIC E.
I just wished the u-haul that picked up had at least a half a tank of gas. When I entered it almost was empty, so I had to right away put gas into itâ€¦.JUSTIN M.
Customer did not leave a comment.Gary C.
The location was great. The contactless pickup was awful!!! It didn't work on the first phone we tried. It was cumbersome at best on the second one. It made a simple pickup into a stressful ordeal. The local people said that once I initiated it as contactless it was out of their hands.Jacqueline J.
Great place for rats and mice to live. Bathroom privileges provided, courtesy of Uhaul Steeds. Can only hope we don't get a fatal disease. Of course, not notified of rat and mice issue until actual move out. Employees were completely aware. Told to make insurance claim. What fun to go through all of the red tape. Would've been right to give a full and unconditional refund for two month storage and the two times use of truck. Not to mention the cost of the expensive fuel. Fix the problem Uhaul. Foul play on your part.david r. | Overall Experience
Give us a truck with working AC in 100 degree weatherDominic D.
Customer did not leave a comment.James R.
Customer did not leave a comment.Maria E.
Customer did not leave a comment.Ahmed J.
Customer did not leave a comment.Jennifer R.
Great customer serviceJosh S.
Customer did not leave a comment.Ursula G.
Drop off was terrible Gm did not answer phoneDimitri M.
Customer did not leave a comment.Juan M.
Every interaction with the staff was unpleasant. They were very rude and it didn't appear they cared about their customers at all.Brandice B. | Overall Experience
Customer did not leave a comment.Elizabeth L.
Customer did not leave a comment.Louis W.
The employee that helped me was awesome! He was helpful, courteous, and helped me get everything I needed. Made the process quick and painless. Will return for sure!Emily M.
literally such a scam. avoid at all costs because they screw you over with hours notice and you have no time to figure out other options.Michael H.
I couldn't find the drop box for key. Maybe a bigger sign.Leigh L.
Good customer service, friendly.Edwin K.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Sandra S.
Convenient location. The staff was knowledgeable. The truck I rented had more than a few miles on it, but it served its purpose. We got the move done.David H.
Customer did not leave a comment.Clifford B.
Customer did not leave a comment.Cheri H.
The truck had a horribly strong cigarette smell. I don't smoke so it made me nauseous.... had to drive with the windows down. I didn't have time to return it or complain, I was on a deadline. Also it was dirty, gross. Peanuts on the floor and cup holder. Just crumbs and dust dash board, cup holder, Door, floor. Again... deadline so I didn't have to to complain or wait for a different truck. I barely moved off the 1/2 gas mark, but didn't want to even keep the truck any longer to put the $2 worth of gas in it. I was ready to be done. The location is nice. Clean. Great location off the toll. The lady who helped me was cool.Tiffany H.
Absolutely ridiculous process, truck broke down and no one told us, horrible communication and staff is very unfriendly.Samantha B.
Take care of your customers. That's all, my fiancÃ© and I are very simple but customer service wasn't the best. I hope all the employees get energetic and take care.Ingrid B.
Customer did not leave a comment.David M.
Young ladies did a great jobdon W.
Customer did not leave a comment.James M.
Customer did not leave a comment.Monicole B.
Staff went out of their way to get me what I needed!Erica J.
Perhaps be a bit nicer and don't cancel reservations randomlySara A.
Showed up to pick up truck and all dollys were rented out. I never received a call or email ahead of time. Dollys were in garage in view but refused to rent them. Rep was also extemely rude. I have used uhaul for years and will be using another company for now on.Tyler C.
Both drivers, the one in Oceanside CA and here in Sun City Tx we're terrific!Steve H.
This location attempted to cancel an online reservation with less than 24 hours notice. To avoid the cancellation, I was forced to return the rental earlier than the originally reserved time, completely disrupting the my plans due to the short notice. I would not recommend renting from this location.Zach B.
Great In & out ! Good Equipment !Anthony T.
Did not have enough staff on Friday when I stopped by to make a reservation, but Sunday was well staffed when I picked up my rental truck.JEFF P.
Customer did not leave a comment.Dargel Oreste C.
There was no one present upon drop off, in the middle of completing the drop off paperwork on my phone I saw a gas charge for 10.00 even though the gas was at the same level as when I picked up. I was able to produce a picture of the fuel meter at time of pickup with a time and date stamp to which the employee shrugged and proceeded to show me a picture of the gas meter before the vehicle was moved and parked. Bringing the gas down to half. This person was extremely rude, passive aggressive, and the overall experience felt extremely dishonest on Uhauls part.Lyric L.
Customer did not leave a comment.Aaron R.
Customer did not leave a comment.kevin B.
Customer did not leave a comment.Danielle A.
Customer did not leave a comment.Mark G.
My reservation was moved from the original location to a new one WITH NO WARNING FROM U-HAUL. Online, it still showed my location was U-Haul Moving & Storage Round Rock. I get there to pick up my trailer, and was told it was move to a location in Pflugerville. Went to that location and was told is was at another location in Pflugerville! So...3 different locations to try to get my trailer. I understand having to move reservations depending on equipment availability, but not notifying me is a huge "F" up you your part.KEN C.
The steering wheel was hard to turn. But I like driving the van rather the reuck.Bethany L.
Customer did not leave a comment.Taylor W.
Customer did not leave a comment.JOSHUA T.
It was a 26 foot gas truck w 172k miles on it so it was exactly what you'd think it was like. Good news is it didn't break down.Andrew D.
The staff was very nice and helpful. Good customer service is hard to find these days. But this staff did a great job.Lloyd E.
Young lady who helped me was nice and professional â˜ºï¸JANET M.
Everything went smoothly, from paperwork to being hooked up. Was in and out in about 20 minutes. Prices and options were suggested. Inventory was plentiful.VINCENT P.
Schedule pickup at different location. Never received notice pickup location was changed until I got to original location. Also they did not notify me that the truck I selected to rent was not available. Lost about 45 minutes on time I was supposed to have rental.Christopher S.
The lady that helped me ring out was stuck up and had No idea what's chip was . I also got over charged for whatever reason . Upset with that. Since I been moving a damn day. But the truck was greatEvan C.
Customer did not leave a comment.Eli C.
Customer did not leave a comment.Dargel Oreste C.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Sonja S.
Customer did not leave a comment.Sitty S.
The lady that helped us was so nice and the store was pretty solid. The only thing I would change is the smoking area where people have left butts and ash on the building from putting out their smokes. But solid location!Dallas C.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.Manesh S.
Great serviceJOHN H.
Excellent customer service, awesome, friendly people and a clean and organized atmosphere! What's there to improve?Chase V.
I was told that I would have 24 pads per container but I didn'tâ€¦ but we were fine with what we had and it was more than we needed. Just didn't want to pay for something we didn't get. I explained this to dispatch and they said they would look into it.Diala W.
Customer did not leave a comment.aung T.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Charles A.
I could not find a drop keep or slot to return the vehicleLatoya S.
Customer did not leave a comment.Kiara W.
Great service and very complete description of the processMichael B.
Nothing, everything went well. Thank youMarek W.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.LARRY H.
Please for the love of god don't offer to convert a reservation to truckshare 24/7 if it isn't actually offered.Jonathan D.
Customer did not leave a comment.Baffour D.
Customer did not leave a comment.Rodrigo M.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.MARLISA G.
Customer did not leave a comment.Samara M.
When I arrived I was told to go park the trailer on the front lot and that I would be receiving a email once they check it in. No one helped me unhook the trailer from my vehicle which is unprofessional at the very least. Every other uhaul I have ever used has always hooked/unhooked the trailer when I came to return it. I was very disappointed.Juan M.
My truck was parked far in the back, out of sight, despite my reservation having been made an hour prior. The staff did not know where to find the barcode to scan to confirm my location in the app. The driver's side door of the truck did not seal completely, so there was lots of wind noise. The gas gauge is misleading.Eric O.
Customer did not leave a comment.Travis Z.
Customer did not leave a comment.Millicent S.
Customer did not leave a comment.Jody M.
Uhaul needs to get back to basics. ALL THEY DO is rent storage units and vehicles. Its not complicated, yet every customer service representative we talked to could not simply explain how Uhaul charges for truck rentals. We were told we could extend the rental on a daily basis, just call and reserve for another day. A couple agents told us we had to return truck, no options. We got through to a manager eventually, after much consternation and argument and he told us it was not a problem. Were we going to pay a daily rate with milage or a weekly rate with 750 miles included? Nobody could say for sure. WHAT? Why not, it's not rocket surgery. By the time we returned van, they charged us 10 bucks a day for insurance, but we had our own full coverage insurance so we got screwed to the tune of $210 with nothing we could do about it. If there is any chance customers could accidently opt for that insurance, the clerk should draw attention to that so we don't get screwed out if $210! It's NOT COMPLICATED, why do so many things fall through the cracks with these people. The trucks are good, the system is in place, its just that hardly anybody up there is effective at their job at the counter. I need to know what I am paying for with no surprises! Then we found out that we have to return truck after 3rd week NO MATTER WHAT for 30 day maintenance. NOBODY EVER TOLD US THAT. We were told that we would not pay until truck was returned at the end of the rental period when the milage was counted. Then they proceeded to debit my account for $750 without notifying us. WHAT THE HELL UHAUL? If there were ANY alternative to Uhaul, I might be inclined to try them instead. I guess Uhaul has cornered the market and doesn't give a crap, they can afford to b team it and phone it in like amateurs and get away with it. Par for course these days, another fine institution going to crap. Good luck!Marcella A.
Customer did not leave a comment.Gabriella D.
Not friendly staffAbdul K.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.jeff W.
Customer did not leave a comment.RAFAEL M.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Petr Z.
Not to up charge for gas when it was where it was left at. Plus let someone know about the different types of cards that can be used. For example a debit card cannot be used in replacement of a credit card. Which by the way is ridiculous.Jasmine C.
Customer did not leave a comment.Marlan F.
All was great!! Treated with respect!!! ThanksBrenda M.
I paid for 24 hour access and the last day before I moved I couldn't get in. Which caused me to push back my out of state move half of day. Also, why don't employees place rented equipment in the uhaul truck for customers? Each time I had to lug them into the truck, not cool!JESUS P. | Overall Experience
This uhaul did a really nice job and helped me through the pandemic years. I have completed my need for storage right now but if I ever need it again I’ll be backMary S. | Overall Experience
Thank you!Pearl C. | First Impressions
Customer did not leave a comment.JASMINE F. | First Impressions
Hi LllDEBORAH N. | Overall Experience
Customer did not leave a comment.Matthew M. | Online Move In
Customer did not leave a comment.WILLIAM G. | Overall Experience
Lip at entry point makes it very difficult not to drop anything off of the provided carts.Jesus P. | Online Move In
Customer did not leave a comment.marcie h. | First Impressions
Customer did not leave a comment.chenita e. | Overall Experience
Customer did not leave a comment.Katherine M. | Online Move In
Customer did not leave a comment.rhonda b. | Overall Experience
Customer did not leave a comment.julio v. | Overall Experience
Customer did not leave a comment.Tracie F. | Online Move In
I DO NOT AND DID NOT REQUEST TO RENT A STORAGE SPACE WITH YOU. PLEASE STOP TEXTING ME AND REMOVE MY RENTAL/RESERVATION, THIS WAS NOT CREATED BY ME!!!!!!!!!!!maria m. | First Impressions
Customer did not leave a comment.James R. | Overall Experience
Excellent Service, well maintained facility and helpful staffs.Vinay B. | Overall Experience
Customer did not leave a comment.chenita e. | First Impressions
Customer did not leave a comment.Kristy O. | Overall Experience
I will never rent a truck from unaul again. Truck I rented 3 weeks prior to needed wasn’t available and they said I could drive 100 miles away to get it.stephannie T. | First Impressions
Customer did not leave a comment.James R. | First Impressions
Customer did not leave a comment.TERESA DIANE T. | First Impressions
Great service and helpfulKimberley G. | Overall Experience
Storage unit leaked water over all belongings.Albert M. | Overall Experience
Customer did not leave a comment.Jason M. | Online Move In
Customer did not leave a comment.john c. | First Impressions
If I ever need storage again I would pick this location.saribeth t. | Overall Experience
Customer did not leave a comment.Adriana Z. | Overall Experience
Customer did not leave a comment.Lydia L. | Online Move In
Had to go to another Uhaul Office from Storage Unit to drop off Truck and Car carrierDavid C. | First Impressions
Customer did not leave a comment.james a. | Overall Experience
Customer did not leave a comment.Ltidrick R. | Overall Experience
Customer did not leave a comment.Andre H. | Overall Experience
I rented a 5x15 unit but the door to the unit was probably 2 feet wide. You couldn’t even fit a couch through that door. If you rent a 5 foot unit you expect it to be 5 feet wide to get into it. The entrance was ridiculously narrow. Also it was very unclear how we retrieved the key to lock the unit. I got there the day I said I would but there was a zip tie on the door. I never received Instructions on how to open it or how to get the key. When leaving we had no idea how to get out since the gate it also closed from the outside. I had to get out of the car and go open the gate from the outside then drive through. We canceled our rental the next day and got a refund. I went to another facility that was a much smoother process.Kelli M. | Online Move In
I was given a horrible uhaul truck from another facility and it had mechanical issues. This location told me they couldn’t give me a nice reliable truck and there were 5 sitting in the lot.Selena W. | Overall Experience
You guys need a service in case you loose your key to the storage. Even if you charge a little money that would definitely benefit your facility.shavon J. | Overall Experience
Really nice facility.Conor C. | Overall Experience
Customer did not leave a comment.Margaret J. | Overall Experience
I was expecting first month free because I rented a uhaul trailer but the assistant said I find the qualify because I wasn’t returning the trailer there. I asked if I could return it there and she said no because they weren’t accepting trailers. She shrugged her shoulders and said it’s hit and miss. Note: I had rented a unit the prior weekend and received the one month discount even though I didn’t return the trailer there.M M. | Online Move In
They did not make sure the unit was ready to be rented. The wire protection cover was on the floor the light bulb was broken off in the fixture exposing the inside of the bulb. When I asked to have it replaced before moving my belongings into the unit I was told that there was no one to do it. They did not offer to give me a different unit that didn’t have this issue. I had scheduled moving help by the hour with U-Haul and had move into the unit that day at that time. I received an email asking me to rate the storage facility that evening and then I received a text message to rate the facility. I thought I would call the manager who’s name was on the e-mail and text message to see what he do about the situation before I wrote the review/rating. I called the next day and spoke to the manager. Instead of apologizing for the situation or trying to correct it. He just said the maintenance crew was only there Monday to Friday till 11am and for me to come at that time to have it fixed. When I told him that half of the unit would have to be unloaded now for it to be fixed he then told me that U-Haul was removing all the lights inside the units and that they no longer felt lighting was necessary. So I could come at the time he told me to have it fixed. But I guess it was my problem about moving my belongings in order for maintenance to so. He claimed no responsibility to the fact that he rented me the unit with this issue and that now it was my problem not his. This is an inside unit not an outside unit that when you open the door you have the daylight to be able to see while in the unit. Very disappointed with the lack of customer service by the unit having this issue and not rental ready and no customer service at the time of move in or after the move in to take care of it. But l was notified 3 times to write a review and rate the facility. POOR CUSTOMER SERVICE ALL THE WAY AROUND.Johnna F. | First Impressions
Amazing location.Kailee I. | Overall Experience
When I was getting the storage unit, your website said that if we were renting equipment that we would get a month free. I input the reservation number for the trailer that my husband made for the trailer and it said it was invalid. He did rent the trailer. When he asked your employee about it in the store when renting the trailer, she replied with "I've literally never heard of that, we don't have any discounts, your rent is 89.95 a month, do you want it?" Not only was this not what your website told me when I rented it but it was extremely rude. Then when he returned the trailer the employee checking it is came around on a skateboard and said they didn't have a trailer scheduled to come back to which he replied, oh well I don't make enough f*ing money to care, it will be my managers problem. Overall the website was great minus the little hiccup, the staff was rude and extremely unprofessional.Carol W. | Online Move In
Customer did not leave a comment.Reed G. | Online Move In
Online rental process was super quick and easy. When I got there to drop off my stuff I popped into the storefront and an employee gave me good, simple directions to help me find my unit. After unloading everything the same employee was very helpful getting me a gate remote to make my upcoming visits easier. Great service and very convenient process overall, 10/10 for sure.Jake L. | Online Move In
Very good storageHien T. | Overall Experience
Great Experience! Everyone there was super friendly & helpful! The Mgr (Anthony) was great! I'd highly recommend this location!Craig B. | Overall Experience
Customer did not leave a comment.Jason L. | Online Move In
Customer did not leave a comment.duke m. | Overall Experience
Customer did not leave a comment.Kailee I. | First Impressions
Customer did not leave a comment.Sabrina J. | First Impressions
Customer did not leave a comment.Derrell W. | First Impressions
Grate customer service; grate service I am very satisfy. I was renting at this specific location for over 4 years and I Leave as a happy customer. Thanks for a great job! I will continue to use your service and recommend you to all my family and friends.ARELI V. | Overall Experience
There was only one person working when we came in on Saturday morning. While the employee was very friendly and helpful once we were able to engage with her, there was a long line when we first got in, which continue to grow while we were there. She did not address the people in line let us know that she would be with us monetarily. It does seem as though she could’ve use some additional assistance, or just being more responsive to a line forming. She informed us that our unit should have put a lock in it, but there was no lock. When we went back to let her know this, she was still with another group and there was still a long line, so we gave up. An increase of situational awareness could’ve helped the situation.James B. | First Impressions
System problems caused the unit rental process to take way too much time. The system problems also caused entering the storage facility to be way too time consuming.SAMUEL S. | First Impressions
The gentleman was very nice and he made the process easy and quickly. The climate control storage units were a little old, but it will do . I like the fact it has its own light inside.Shirley P. | First Impressions
Customer did not leave a comment.Trenna D. | Overall Experience
No hassle storageSivaprasath B. | Overall Experience
Customer did not leave a comment.Paula L. | First Impressions
Customer did not leave a comment.Alwin N. | Overall Experience
Customer did not leave a comment.KATHLEEN T. | First Impressions
Customer did not leave a comment.Doris L. | First Impressions
The outdoor drive-up option wasn’t available so I got an indoor climate controlled and it was nearly impossible to figure it out. Their simple 1-2-3 process didn’t work at all for the indoor facilities. After it took me 20 minutes to find my garages, I set off the alarms because I didn’t know I had to check it at a specific box, and since I did it all online, I don’t have the handy swipe card that others use to check in and out EVERY TIME I go to load stuff in and out of there.Connie S. | Online Move In
Customer did not leave a comment.CHARLES H. | First Impressions
Lights did not come on in hallway. We came at 6pm and it was already getting dark. Temperature was well above 80 degrees in the building.Benjamin C. | Online Move In
Customer did not leave a comment.Karen N. | First Impressions
Customer did not leave a comment.THOMAS C. | Overall Experience
That all very goodHien T. | First Impressions
Customer service—Bad Gave away our trailer rental after taking my card to reserve. Did not tell me that I had to be there at a certain time or they would give away. Why use my card to reserve. Was told that I would have a unit with outside accessibility....wrong. Told me that they would charge me a trash fee when I put 3 empty boxes in dumpster. Told me to buy my own lock...only to find out that I was required to use their lock. Not a good way to run a business. Office Manager blamed customer service for these mistakes, but never offered anyway to make it right!!Candace H. | First Impressions
Customer did not leave a comment.Paul M. | First Impressions
My only constructive criticism I have is the inability to contact the staff by phone at this location and lack of follow up to messages left by my or the UHaul rollover call center staff. I understand that Anthony Tompkins works there by himself most of the time. And perhaps that needs to be addressed so customers (past, present, future) can speak with him directly about critical or timely concerns. Or perhaps the main UHaul customer service line could have access to current availability at any of their locations across the USA. Other wise Anthony Tompkins has mastered all the information & operational knowledge of the Steeds Crossing UHaul facility, and possesses and practices great customer service skills.Kathy F. | First Impressions
the only con was the door to the outside, although we have a bigger unit (10x15x8) the door to the outside of storage building was a standard sized door and made it difficult to bring in our fridge, sofa, washer/dryer. We hoped once it was out of the home that it could be easily rolled into storage. Other than that our experience was great.Ariana P. | Online Move In
Customer did not leave a comment.keith a. | Overall Experience
Customer did not leave a comment.Katharine W. | Overall Experience
Customer did not leave a comment.Leroy T. | First Impressions
Wow! Super fast and easy!Brandon B. | First Impressions
I was paying to for my personal property to be stored and secured. instead the main gate to the storage area and covered parking was always breaking down and open for anyone to enter. not enough security cameras and lighting in storage area but plenty of lighting to protect uhaul equipment parked around office building. I had two thefts from my recreational vehicle totaling $400.00 dollars and when reported to uhual employees didn't care or make an attempt to assist. Over all poor customer service and not getting the security for the price you pay. will not recommended to anyone.Jeremy P. | Overall Experience
There is a leak in the ceiling in the back right cornerStanley C. | Online Move In
Customer did not leave a comment.Judy W. | Overall Experience
Customer did not leave a comment.Larry M. | First Impressions
Customer did not leave a comment.Edwin N. | Online Move In
Customer did not leave a comment.YOLANDA A. | Overall Experience
Customer did not leave a comment.Katharine W. | Online Move In
Customer did not leave a comment.Rashun M. | Overall Experience
Customer did not leave a comment.YOLANDA A. | First Impressions
If the opportunity ever arise again, I would use this location again and recommend it to other family and friends. As I've already had family to use this location that's how I ended up at this location.Vernell T. | First Impressions
Customer did not leave a comment.Jim W. | Overall Experience
Customer did not leave a comment.David C. | First Impressions
Customer did not leave a comment.CHRISTINE L C. | First Impressions
My travel trailer was damaged twice by attempted break-ins and theft of both propane tanks! Security cameras are 720p and NOT pointed toward the customers trailers. The 1080p cameras are all aimed toward the U-Haul vehicles and equipment. Customer vehicle safety appears to be secondary! Oh yes, Even though the very desirable covered RV sites will be rented quickly, no rebate for time unused even when rented to another customer the next day. Leaves a bad taste in my mouth!paul r. | Overall Experience
Customer did not leave a comment.Derrick S. | Overall Experience
Customer did not leave a comment.Robert C. | Online Move In
Customer did not leave a comment.Eric C. | Overall Experience