Customer Reviews for U-Haul Moving & Storage at Steeds Crossing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Steeds Crossing

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David C. | First Impressions |
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Customer did not leave a comment.

CHRISTINE L C. | First Impressions |
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Customer did not leave a comment.

paul r. | Overall Experience |
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My travel trailer was damaged twice by attempted break-ins and theft of both propane tanks! Security cameras are 720p and NOT pointed toward the customers trailers. The 1080p cameras are all aimed toward the U-Haul vehicles and equipment. Customer vehicle safety appears to be secondary! Oh yes, Even though the very desirable covered RV sites will be rented quickly, no rebate for time unused even when rented to another customer the next day. Leaves a bad taste in my mouth!

Derrick S. | Overall Experience |
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Customer did not leave a comment.

Robert C. | Online Move In |
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Customer did not leave a comment.

ERIC P.
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Customer did not leave a comment.

Eric C. | Overall Experience |
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Customer did not leave a comment.

Melody C. | Overall Experience |
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Customer did not leave a comment.

daniel w. | Overall Experience |
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Customer did not leave a comment.

Robert k. | Online Move In |
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All good.

STEVEN M.
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I didn't pickup from this location. I was changed the Pflugerville Steeds Crossing on 685 location.

CHRISTOPHER FRED E.
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Customer did not leave a comment.

Richard L.
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The helpers we had scheduled failed to show up on time. We had the truck loaded by the time they showed up two hours late. By that time, we didn't need their help anymore. The Uhaul location provided excellent service, and I would recommend them anytime.

James N.
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Customer did not leave a comment.

robert K.
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All good.

SHANNON T.
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Customer did not leave a comment.

Michael B. | Overall Experience |
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Customer did not leave a comment.

CHRISTOPHER G.
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Anthony makes this place great! We have rented a lot of trucks and trailers from him over the years and he's so easy to work with.

Timothy S.
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Again, the folks at your locations were great. But your company was not organized.

Kathleen G.
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The dash board was dusty so not sure how well it was cleaned and sanitized. Returning the vehicle after hours was a big headache, which has nothing to do with the location and everything to do with the website. The location and staff were fine and close by. But I might choose a different return place to avoide the online return we went through.

CARLTON T.
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Customer did not leave a comment.

GARY K.
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Customer did not leave a comment.

ZEUS C.
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Customer did not leave a comment.

Ujjwal L.
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May be not charge extra for driving 34 extra miles for people who have to move to another city. It's just ridiculous to see that I was told to have 66 miles included and anything extra miles would charge extra. It wasn't a ripoff but certainly ridiculous.

Carl R.
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Customer did not leave a comment.

David S.
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While the customer service of the location of the Ubox storage was good, I am extremely upset about the moving help that we received. Through Uhaul we hired someone to drop off and pick up the Uhaul. During drop off, the driver completely dragged the trailer through our new sod and now we have a tired indent that extends about 12 feet on the sod near our driveway. I am extremely upset about this and feel that after being told 11am, then 3pm, then to have the Ubox arrive at around 6pm on top of the sod damage is not only disappointing but adding to another expense that we will need to pay to fix this after paying $182 just to have the Ubox delivered and picked up. This didn't even include help removing items. We paid $250 for an entire move from Pflugerville to Jarrel with a local company (not Uhaul) and that was for a whole entire home including drive time and received far superior customer service at a price much more appropriate (if not generous) than what we paid for Uhaul for a small storage box. I feel ripped off and did not receive the customer service I would expect from such a reputable company.

KENYON W.
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Customer did not leave a comment.

RONALD G.
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Customer did not leave a comment.

Derek M.
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charged me way to much to refill the fuel

RAMON G.
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Customer did not leave a comment.

SUSAN Y.
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Very polite and helpful

JEANNE H.
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The online checkout did not work. The person working the desk was helpful. The first truck they checked out to me did not start. The second truck worked, but had not been cleaned.

JODY RAY J.
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Everything was timely and very informative

Jacob W.
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In like the wind, out like a breeze. Checklist time 1.Clean store : check 2. Nice knowledgeable staff : check 3. Got what I needed quick : check Thats a perfect score!

Bradley B. | Overall Experience |
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Customer did not leave a comment.

Sharon C. | Overall Experience |
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Great service and friendly associates.

JOHN H.
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The truck we was gave was filthy inside and out. I was told I would get a text to do a walk around on the truck but never was. We came back to check the truck and trailer in and the man was busy and said he would check it in and charge my card then email me the receipt but he never sent it to me.

rebecca F.
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Customer did not leave a comment.

Ricardo D.
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every location I rent have terrible customer service, I had address this problem before, employees don't really care - bad customer service

Juan D.
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N/A

Maryann B.
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Customer did not leave a comment.

CHARLA WAGNER C.
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Customer did not leave a comment.

Zeus C.
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Customer did not leave a comment.

SELENA W.
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Customer did not leave a comment.

Ryan O.
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This isn't really location specific, but the website for returning vehicles after hours (uhaul.com/share) doesn't seem to work. I was able to provide my location info, the mileage and fuel reading, but when it came to the part where I needed to submit a picture of the gauges for verification, it would take a picture, but then not accept it or allow me to move on with the process. If u-haul is going to charge a fee for something that used to normally be handled by the u-haul employees, then the system should at least function correctly.

YVONNE L.
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Customer did not leave a comment.

Michael S.
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Truck was great. The dolley had a damaged shell. Could use it but not ideal.

Jo M.
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The lady that processed my return was good, but the checkout person and the other worker were less than helpful. Were bickering between themselves in front of customers. Didn't care if I had everything ordered or needed for my move.

Cody W.
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The staff there are always very friendly and helpful. Will always go back to this location

YURIDIA G.
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Customer did not leave a comment.

Daniel A.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Damian E.
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Customer did not leave a comment.

Sammie S.
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Customer did not leave a comment.

Ramayon J.
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Customer did not leave a comment.

JOHN C.
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Customer did not leave a comment.

William W.
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If it was at all possible I would say that all employees at this location were the opposite of helpful. Every interaction was either dismissive or just rude. I was given no instruction what so ever as to which vehicle I was taking, and it was not obvious, or what to do when I returned the vehicle, so I parked it where I had found it and was made to feel I had completely ruined their day because it was not in the equipment return area, I'm still not 100% sure where that is exactly. While the equipment was clean and operated fantastically the employees could use just a bit of customer service training and it would go a long way. I would rather drive out of my way to a different location than utilize this locations services, and be treated this way again.

Michael J.
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Sales reps just need to explain details regarding directions and engage with the buyer slightly more. Other than that no complaints I was satisfied with my experience.

Israel M.
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I used the app to order, pick-up and drop off the truck, hoping it would simplify the process. I'm sure the app makes the U-Haul employees job easier, but it is definitely not geared to make it easy on the customer. There were multiple instances where the app said one thing and the employee at the store said another. For example, when I got through the process of checking in and looking over the U-Haul for dents, scuffs, etc., the app instructed me to “skip the line and go to the side of the counter and ask for my keys”. I did that, and was told by the employee that I needed to wait until he was done with the people in line. I don't mind waiting, but it is frustrating when the app says one thing and the employee says another. If I'd have know I would have had to wait in line, I would have skipped the app altogether and just done the entire transaction in person. A similar situation happened at drop off. The truck itself was great. The mobile application experience, however, needs to be fine tuned to make it easier on the customer and the employees should familiarize themselves with the process outlined by the app so that they are on the same page as customers using the application.

James K.
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Customer did not leave a comment.

Selena W. | First Impressions |
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Customer did not leave a comment.

Jacob W.
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Nothing. Your fucking awesome at this location.

Leroy P.
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Customer did not leave a comment.

REXALD B.
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Customer did not leave a comment.

Mandy C.
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Agent was abrasive. Charged me for EZ fuel despite the truck being full of gas because the gas gauge is inaccurate. Then left the truck running for several minutes when obviously fuel is a huge concern to U-Haul.

JAMES A.
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Customer did not leave a comment.

BARBARA L.
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Customer did not leave a comment.

Phillip H. | Overall Experience |
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Customer did not leave a comment.

VINCENT P.
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Customer did not leave a comment.

Courtney L.
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I only used this location to drop off a moving truck after renting it. I did not go inside, but came after hours to drop off.

MILDRED R.
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Customer did not leave a comment.

Naushad A.
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Customer did not leave a comment.

Latoya S.
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Customer did not leave a comment.

ROBERT R.
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The guy who checked me in was VERY RUDE and CONDESCENDING. I wouldn't recommend this location to anyone.

Chris S.
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Manager was awesome!!

Craig P.
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Customer did not leave a comment.

JIM W. | Overall Experience |
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Customer did not leave a comment.

Cameron A.
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Bad Customer service, Bad truck,

KIMBERLY D.
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Customer did not leave a comment.

Kathleen F. | Overall Experience |
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Customer did not leave a comment.

Michael T.
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Customer did not leave a comment.

Shoshanah D.
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Customer did not leave a comment.

LISA MARIE ANN M.
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The young lady was very understanding and helpful and I was so very greatful for great customer service.

WILLIAM F.
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Customer did not leave a comment.

Rocky F.
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Customer did not leave a comment.

SAMANTHA G.
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Representative Adrian was well informed in products and assisted us above and beyond in that we also rented a storage unit!

Jarad M.
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Have informed employees!! Worst experience ever with uhaul.

WILLIAM B.
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Customer did not leave a comment.

William L.
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Customer did not leave a comment.

Joyce C.
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Customer did not leave a comment.

Jaeliza M. | Overall Experience |
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Customer did not leave a comment.

Alwin N. | First Impressions |
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Customer did not leave a comment.

Anthony E.
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Perhaps offer a discount for not having the correct size of truck availble and having to be stuck on the side of the highway thus costing us more time, energy, and money.

cheryl a. | Overall Experience |
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Customer did not leave a comment.

Brentton C.
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Customer did not leave a comment.

William M.
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The clerk who rented us the truck was sarcastic and surly. We made an online reservation while we waited more than twenty minutes. When she finally got around to us she asked if we had a reservation, I told her we just made it, and her reply was ‘well, we probably don't have any trucks.' I asked about the uhaul rental promise and she sighed, rolled her eyes, and continued to say there were no trucks. I told her I would go to another location to which she responded ‘do you want the truck or not?' I replied that I wouldn't have reserved one if I didn't want one and her response ‘people do crazy things.' I received the keys and she said the truck was ‘in the corner' and turned away. After scouring the lot we found the truck tucked in behind the building. The vehicle was filthy. When we returned the vehicle on Sunday at 4:45 pm the clerk refused to accept it saying we were too late and had to use the online check in. I will never use this location again.

Karina G.
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Everything went great with our rental. Our rep was very knowledgeable and had a great attitude

Michael B. | First Impressions |
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Customer did not leave a comment.

Phillip H. | First Impressions |
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Customer did not leave a comment.

LINDA V.
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The 2 employees was busy with one customer when I went in to leave the key. The customer who was returning a trailer before me was walking out as I was waiting and told me to just check it in myself because he had been waiting for a while an no one came out.

PHILLIP RAY W.
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Customer did not leave a comment.

Daniel A.
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You charged me $20 for after hours return when I dropped it off before closing

Maryjo R.
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To let the customer know that the card being ran at the time of pick up is pending the return of the equipment. The return process on the self check in upon return process makes you feel like you're going to be charged twice.

Kevin M.
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Customer did not leave a comment.

Donald L.
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I was very disappointed to not be able to rent a dozen blankets as reserved and paid for but only told at pickup that the many blankets that I saw were dedicated to the location's U-box program.

Charlotte K.
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check windshield washer pump and blades! I drove through a rain storm which turned to snow and the stupid pump would not put any liquid on the windshield!!! It was dangerous and scary!!

David M.
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Very pleased.

Kathryn A.
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Great experience!

JOSE C.
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Keep up the great work. I was in and out of there in less than 10 minutes. The young woman there was very friendly and helpful. High marks for UHaul.

Mary M.
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Customer did not leave a comment.

Ronald R.
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GM comes across as overwhelmed and less than professional.

Christine B.
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Customer did not leave a comment.

Michael H.
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Anthony has always taken great care of me. from when i first rented my storage unit. then i upgraded to a bigger one. then rented this truck to move everything to my new home.

Jeff G.
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This uhaul location was out of blanket pads, so I had no padding to protect my furniture.

Austin R.
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Friendly staff. Great service and equipment. I wouldn't change a thing. Thanks!

Brad c. | Overall Experience |
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Great Location and Great Staff

RANDY M.
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Service was perfect .

Laura B.
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Clarify the online instructions. The instructions said I needed more id than what I had so I took my house lease and my passport. Neither one was needed. Also tell me upfront, at the time I make the reservation, that I need a credit card and not a debit card.

Michael M.
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1) Uhaul changed our pick up location without consulting us, so we went to the wrong location. 2) when we got to the right location, the first employee was rude and dismissive. She picked up her cell phone and just walked away. 3) when someone else arrived to assist us, we come to find out that they had rented out our reserved truck to some random person under my husband's ID information. It was ridiculous and as this was our first experience with uhaul, has left an impression that the company is unprofessional and completely unorganized.

Kevin M.
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Staff was very professional, friendly and informative. Easy in and easier out.

Randal S.
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Made the reservation online, and was supposed to be the mobile pickup. Got there and it didn't work. Went inside and the guy said, oh, yeah, that won't work with these rentals? We needed to see your credit card? That whole process was clumsy and poorly communicated. Good thing I was picking up during business hours.

Elliott N.
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Customer did not leave a comment.

KENT M. | Overall Experience |
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outstanding staff and service. highly recommended

Brandice B. | First Impressions |
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Customer did not leave a comment.

Robert J. | First Impressions |
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The manager was extremely professional and pleasant. He went over the contract, letting me know everything that was essential. Afterwards, he answered any question that I had.

Jennifer T. | First Impressions |
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The desk attendant was indifferent and unfriendly. The facilities however are well maintained and convenient.

Jim W. | First Impressions |
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Customer did not leave a comment.

COLETTE C. | Overall Experience |
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Lucas is an amazing manager. He really went above and beyond to take care of me. I have had so many problems, almost monthly, with the billing department not being trained correctly in how to process an electronic check. This time there was a typo and my unit was scheduled to be cleaned out. Lucas made sure my unit was still locked after hours, contacted the manager of my location to correct the problem and call me the next day, and gave me a free month due to my constant issues. I would have left UHaul this month if it weren’t for his caring and understanding.

Dawn C. | First Impressions |
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I considered this experience to be somewhat hectic and disorganized. The truck I rented for moving was ok, but the driver door didn't shut and the alert stayed on that the drivers side door was open while driving. While being issued my storage area I was assigned to the wrong size, an alarm went off while trying to open the door. I then had to back everything back up into the Uhaul drive to another building, and then unloading it again.

Benjamin S. | First Impressions |
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The facility is great, but the staff member I dealt with was not very helpful. She completely messed up my account, misspelled my first and last name. Now because she didn’t know or care about what she was doing, I now have two U-haul accounts.

Fernando M. | Overall Experience |
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Marcalina J. | Online Move In |
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Customer did not leave a comment.

Kathy O. | Overall Experience |
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Customer did not leave a comment.

Jennifer P. | First Impressions |
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Customer did not leave a comment.

Robert R. | Overall Experience |
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Customer did not leave a comment.

Ben N. | First Impressions |
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Great u-haul center with top notch customer service!

Selena W. | First Impressions |
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Customer did not leave a comment.

Rodrigo M. | Overall Experience |
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The location is super convenient, very clean and had everything I needed during the over a year period I used it. I would highly recommend this place and also the people that work here, who were always super nice.

jessica b. | First Impressions |
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Very friendly. Very professional. Very affordable! I will recommend Uhaul storage Steeds Crossing to others.

dana b. | First Impressions |
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This entire ALL FEMALE staff is beyond AMAZING! They are friendly, professional and fantastic. This was a hard and stressful move for me and they made it so much better. This is the best Uhaul I have ever been to. I highly recommend this location!

mary a. | Overall Experience |
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The only reason, they get 3 stars and not 4 or 5 was because of billing issues. Their system tried to charge me twice several times. Sending Non payment notices even though i was paying direct withdraw. The place itself, was good. The employees were nice and fair. Especially when I had to call customer service reference to being sent non payment bills. They quickly recognized that payment had been made and worked hard to correct the issue.

Marvin F. | First Impressions |
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Customer did not leave a comment.

RANDALL R. | Overall Experience |
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Severely under staffed and not well trained. Won’t be back!!

Gretchen B. | Overall Experience |
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Customer did not leave a comment.

jessica n. | Overall Experience |
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We had no issues everyone was great

Shanae R. | First Impressions |
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Vague instructions were given for the location of unit. Roamed around for 20 minutes until we saw a guy on a bike. We asked him for directions and he sent us in the opposite direction of the unit, after roaming around for another 15 minutes. Wasted too much time.

Laquita B. | First Impressions |
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Staff was very courteous and professional

mary a. | First Impressions |
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Great customer service!

Jaeliza M. | First Impressions |
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I believe the employees were Christine and Will... they were helpful, informative, efficient, kind and patient. The unit was ready for move-in and clean.

Canetra W. | First Impressions |
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several issues...wrong unit assigned; new unit assigned under new contract but the card not working; husband had to call just to get in the gate with all our belongings, card wasnt wasnt working today

Kyle K. | Overall Experience |
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Well since yall only allow 200 characters I cant actually leave a comment. So yall need to train employees on how to put a credit card on file for auto payment.

yolanda g. | Overall Experience |
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Quick and fast service, I was in and out within 15 mins. The only down side was that the unit I rented still had the lock on it. It was after hours so no one was there to assist. Not good

DWAYNE W. | First Impressions |
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Great service and price.

Keith T. | Overall Experience |
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My only complaint was that the staff vehicles consistently blocked our unit. Whether it was one of two white trucks or actual Uhual trucks, we were seldom able to park our vehicle next to our unit.

Kenneth P. | First Impressions |
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My card nor pin worked but the young man assisted us in no time.

Roberto P. | First Impressions |
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It esa really great the attention you gave me!

Rita C. | Overall Experience |
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I was very happy with the facility in the storage everything was clean around the yard people in the office were very friendly. I had storage there for a year and a half .

Sammie W. | Overall Experience |
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I will definitely use this facility again for my storage needs!

Brett R. | First Impressions |
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Easy to rent, good condition, no hassles, friendly and helpful personnel. The team on delivery end were supportive and understanding with a great facility. Great experience from start to finish.

Teresa R. | Overall Experience |
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None

MICHELLE E. | First Impressions |
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I just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"

MARK M. | Overall Experience |
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Great place; stored stuff there for 3 years with no issues.

Emily A. | First Impressions |
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The best customer service I've had at a Uhaul yet.

Patti H. | First Impressions |
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I’m so pleased. This is without a doubt one of the nicest UHaul facilities I’ve ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!

Jason H. | First Impressions |
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Easy online process. I've done business here and its a super clean and tidy facility. Thank you

Teresa R. | First Impressions |
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Very nice staff

PETER M. | First Impressions |
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Staff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Thank you

darien n. | Overall Experience |
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Our uboxes came out of this facility for delivery to our house. We never went to the facility, but the drivers that delivered the boxes and the people on the phone were very courteous and helpful.

Mike K. | Overall Experience |
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Very happy with the service and facilities. Everyone is was very friendly and easy to work with for both my storage needs and moving supplies.

Taylor M. | First Impressions |
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Great customer service and friendly staff.

Tommy B. | First Impressions |
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The customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!

Jeanine A. | Overall Experience |
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Staff was very helpful and accommodating.

Cecily L. | First Impressions |
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Matthew was very helpful and knowledgeable! Great experience for the customer- thank you!

david j. | Overall Experience |
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Very nice facility!

RICARDO L. | First Impressions |
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Great staff! Very helpful and friendly! I’ve visited several locations and this location is by far the best!!

Claudia D. | Overall Experience |
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Excellent customer service! Thank you so much Thanks Claudia Duffield

Ana S. | Overall Experience |
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I’m very happy

christopher l. | Overall Experience |
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The storage units were filled with rats. I stored no food items or item that had any food residue, but all of my items still had rat poop and pee on them. I had to throw out all of my baby items.

patricia m. | Overall Experience |
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Everything went smoothly with the move. All staff were extremely helpful!

elise j. | Overall Experience |
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I worked with Panther loop storage, I assume they are the uhaul since they rented the truck. I could not leave the truck overnight because there wasn’t a return spot and the staff has not emailed back

Skyler B. | Overall Experience |
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Thank y’all!

Annie V. | Overall Experience |
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The GM, Mauri was rude to one of her employee the day I came in. They way she had spoke to him I didn’t like. He was a very nice man and was probably the only nicest employee there. The service was ok

John V. | Overall Experience |
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Clean place. Secure. Friendly staff

JOSE G. | Overall Experience |
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Nice and all the time during more than two years your people help me any time I request it. Definitely nice personnel and good facilities. Thank you .

Iris L. | Overall Experience |
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Very satisfied with the service.

Guadalupe A. | Overall Experience |
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You guys are proffesional and friendly ill recomend all my friends Thank

Quentin L. | Overall Experience |
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Paid for 1 month and got the second month for free. i only used the storage for 5 days. Was told I could not get a partial refund by employee after asking manager for assistance. She could have called

thomas c. | Overall Experience |
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Dung T. | Overall Experience |
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excellent

NANCY T. | Overall Experience |
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Too bad the rest of my experience with uhaul was terrible.

James J. | Reservation |
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Too many problems to list. Call center and my local location where I just started renting are poorly trained, undependable, lazy, unprofessional, and forgetful. I regret renting anything from uhaul.

Greg W. | Overall Experience |
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Mauri was exceptional! As long as she is employed at this location I will recommend it above all others. On more than one occasion she went above and beyond to assist me!

GREG B. | Overall Experience |
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Overall met expectation!

Ursula G. | Overall Experience |
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Best location

Robert B. | Overall Experience |
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Great facility! Staff was always very helpful. Storage building kept super clean!

Vivian M. | Reservation |
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The faculty is clean, however I got a free month with a trailer rental, they acted as they given it to me for free and charged me for one more month in advance. Not the way to do a business

SUZANNE K. | Reservation |
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Wonderful. The manager and attending employees all went out of their way to make my move as smooth as possible. I would highly recommend this location to all my friends! Special thanks to Maurri.

christina z. | Overall Experience |
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Everyone was nice especially the guy who signed us up I don't remember his name but he had blond tips in his hair very nice gentlemen

JAckie B. | Overall Experience |
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Friendly courteous staff

Bonnie W. | Overall Experience |
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Staff who connected our auto transport trailer did not know that the driver side fender hinges open to allow the driver to easily exit the car after loading. We climbed through the window of our car

Eva G. | Overall Experience |
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I had so many issues with my U-Store boxes and the person who received them and were to deliver them to the location nearest my home were they were promised in a text she sent me. Horrible service!!!

Peter S. | Overall Experience |
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Cedrick (unsure spelling) was outstanding. He went above and beyond, and added to an already hassle-free process. I want to commend him, and the entire U-Haul team.

Loleta R. | Overall Experience |
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I really like this location. Everyone was so polite and friendly and respectful keep up the good work you guys are #1

theresa t. | Overall Experience |
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used uBoxes... was pleasantly surprised. Facility questions not relevant to what we used... you should update your survey for uBoxes.

janine d. | Overall Experience |
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This facility including Tanja and her staff were amazingly helpful. Calling the customer service number was painful. Many missteps by UHaul on this order bit Tanya did all She could to make it right

JAMES M. | Overall Experience |
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Had a bit of trouble getting the correct U-Boxes delivered and picked up. One of the wrong boxes was delivered and then had to be replaced by the correct box belonging to me.

JOSH S. | Overall Experience |
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The staff was very friendly and helpful

HENRY LEFTY F. | Overall Experience |
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The employees were the best. Always very helpful willing to help any way

Ariel C. | Overall Experience |
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I had to call repeatedly over 2weeks to provide payment info and request delivery. Then they tried to set up delivery after my month of storage would've been up! The only helpful person was the driver

JAN P. | Overall Experience |
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Laura was professional, efficient, and personable when she brought our uboxes. She is to be commended. Our overall experience was excellent except with minor issues that Chris resolved immediately.

Frances M. | Overall Experience |
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U-Haul enjoyed doing business with you-all.

Candi L. | Overall Experience |
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I've never been to this location but received 187 emails today from U-Haul asking me to complete this survey. I'm not actually giving this location a poor rating. Couldn't complete without rating it.

No reviews have been submitted for this location.

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