Customer Reviews for U-Haul Moving & Storage at Steeds Crossing

Rating:

4.0

Everything went well.

Rating:

5.0

Friendly staff and thank you for accepting walk-ins. Staff made a note that I return the truck in that night so I won't be charge for second day. Very happy about that. Great service!

Rating:

5.0

They were very knowledgeable and helpful. The whole installation took an hour less than the time I was quoted which was great!

Rating:

3.0

The storage unit that I was in was not well lit and the rats got in some of my boxes and ate on my clothes.

Rating:

5.0

Excellent & fast service getting the truck was made easy! The rep was informative & helpful. Great professionalism!

Rating:

5.0

There was an issue with the app for the 24/7 pickup but a staff member who happened to be there helped me out very quickly

Rating:

3.0

When picking up your truck, they should have it pulled around front already, not just tell you where it’s at. I have a bad knee and had to walk all the way around the back to get to my truck. Also when returning the vehicle, it says to stay in and someone will come out, also not good. I waited 10 mins for someone and they never came out, I walked in and the workers were just sitting there chatting. Very unprofessional

Rating:

5.0

Outstanding agent, very nice and knowledgeable. Very helpful. Thank you

Rating:

5.0

U haul pods are the simplest most cost-effective way to move.

Rating:

5.0

The UHaul app and online experience is terrible and had to transact manually and in person at the store.

Rating:

2.0

When I made the reservation they were computer issues and they gave me a $20 credit to be applied later when I return the equipment there was a computer problem and they couldn’t apply the $20 credit.

Rating:

5.0

Service here is always prompt, accurate, and friendly! The staff is very knowledge! This location has what I need, when I need it! Guaranteed, I will return.

Rating:

1.0

When I picked up the truck it had 18 miles to E. The front desk checked me in and said I don't need to get gas but if I put it to 1/4 tank they would credit me $28 - she said about 3.gallons will do. I put over 5 gallons at $18 and it got close to 1/4 but not on it. The location charged me $30 plus $16 for 4 gallons after I dropped it off. I would not trust this location or staff. I should've paid $46 after the credit but instead paid $109. This was a 3 hour 13 mile rental of a 15 footer.

Rating:

5.0

Nothing at all YEEEEEEEEEEEEEEEEHAHA ❤️

Rating:

5.0

Trailer was bouncing everywhere

Rating:

4.0

The location is okay - if you're coming south from Hutto, you have to use the frontage road and make a u-turn. If you're coming north from Austin, the traffic light getting to this location is a real pain and backs up pretty bad. This location is very easy to get in and out of - staff are very nice and helpful. Trucks are all clean and the process was easy.

Rating:

2.0

This time the trailer had an issue but the staff at uhaul didn’t acknowledge. It would have been nice if they trusted the customer and swapped the trailer when I returned to site. For the whole day I rode with a trailer that had an issue with the left side lamp. Just because lamp worked for 10 seconds when I left does not mean that uhaul trainer is immortal. It kept playing all day: sometimes it will blink and sometimes it won’t. Fault, I was not carrying a uhaul employee with me in the car all the time to show them the evidence.

Rating:

5.0

Only took an hour to install. Quick and easy. Great price too.

Rating:

5.0

Went very smooth no issues with the trailer.

Rating:

4.0

DONT FORCE BROKEN APP FOR LATE CHECK-IN

Rating:

5.0

The current staff is great. Friendly, helpful, pleasant. Great place to store valuables.

Rating:

5.0

Good experience.

Rating:

2.0

Rental process and equipment (auto transport trailer) was acceptable. Knowledge about attaching safety chains was not only lacking, but when I offered to share a video of how the chains were attached, I was told, "that's the way we do it, the person who attached them to my truck has been here 3 years and never had a report of a chain falling off." As a safety issue, I will be following up with the Dealer and as necessary, corporate. Not acceptable.

Rating:

5.0

Trailer was great other than an odor of cat litter? Overall very satisfied .

Rating:

5.0

Muy satisfecha con la atención brindada

Rating:

5.0

A+++++++++++++

Rating:

5.0

Overall Excellent experience from start to finish!! Very pleased with U-Haul on this UBOX Order

Rating:

5.0

Very helpful

Rating:

5.0

Everyone friendly and prompt

Rating:

5.0

Staff know what they are doing and are on top of it.

Rating:

3.0

Barbara was informative; however, UHAUL should allow more authority to their vendors. Barbara was not able to change my reservation back to the original. Empower your contractors UHAUL. You allow the pickup location to modify, why not the drop off location? I now have to seek a refund. Ineffective use of everyone's time.

Rating:

5.0

I have traveled around the world and back again being a military wife and the service with a smile I got from Barbara was nothing short than fantastic! She is a great member to the U-Haul company so thank you!

Rating:

3.0

When I went into the store to return my rental at 8AM there was nobody there for more than 15 minutes. Store was empty, garage next door was empty. Finally an employee came in and when I asked how I can return my rental he abruptly told me “I’m with the police, just give me the keys” and then he walked away. Strange experience 🤷🏻‍♂️

Rating:

1.0

A horrible experience. Unfortunately forced to be there over 3 years during a new home build. Unit burglarized shortly after move in. Staff did not offer insurance at sign up and we thought we had coverage. Thousands of dollars of valuable collectible guitars and long guns. I was told afterwards by a staff person it was an inside job and if you are seen putting in instrument and gun cases you were a target. The manager was sleeping in her house a few feet from our unit during the burglary - she told me she heard the alarm but just went back to sleep !!!!! The detective told me they stole a truck to use and knew all the codes. Extremely upsetting as our grandmothers valuable guitar was just one loss and irreplaceable. The staff could care less at the time / no phone call - nothing. Then to add insult to injury when we came almost 4years later to move out we saw that a long standing roof leak and damaged much of our goods in the back of the unit. Since our whole 3209 sq ft house contents was in the unit we could not see this damage until we began to move out. Again no concern or call from the staff - but they did call a roof repair immediately. (Why was roof not inspected over the years?). Barbara told me we should have inspected the unit - this was never mentioned when we signed up. A bad experience and definitely would never use again or recommend to friends or family.

Rating:

1.0

Settle Cinco I tried for next day because they decided they didn’t want to check in the vehicle. They charged me now I don’t think that’s right and they won’t call you back.

Rating:

5.0

Great online check in

Rating:

5.0

Nothing. My sales associate had amazing customer service!!!

Rating:

3.0

My reservation was cancelled since I picked it up a few hours late - very strange process. I would suggest giving a person 4 hours before cancelling. Also, after I waited while she uncancelled my reservation, she gave me a truck that was blocked in by another one - further creating a delay while she switched the truck.

Rating:

2.0

The woman that helped me was very rude. Was unwilling to help me get the trailer that I needed.

Rating:

5.0

Everyone was super nice, professional and courteous. Even after we had a small mishap at the very beginning of our moving day. I had called and requested help in getting in touch with road side assistance. The gentleman that assisted me at the store location politely reminded me where the number was on my paperwork. I will definitely use this location again for moving assistance in the future.

Rating:

4.0

Both Jon and Barbara worked as a team in providing quality service. Though short staffed they didn't miss a beat. Great experience

Rating:

3.0

You advertise $19 or $29 or $39 and my bottom bill was $175. You guys are full of crap you got fees on top of fees and more fees. It’s so outrageous. I am so pissed off at the bill.!!!!!!

Rating:

5.0

Your website works for booking and checking vehicles in and out. Your store was very clean and organized. Your staff was very friendly and knowledgeable

Rating:

5.0

Barbra was very informative, knowledgeable and patient. We had many requests and needed assistance and Barbra was professional, helpful and kind. Made the stressful situation much easier and process short. Amazing customer service! Give her a raise!

Rating:

3.0

They charged me 2 gallons for 7 miles which is not great

Rating:

5.0

Barbara was fantastic!

Rating:

5.0

Thanks to Steven, Samara and Anthony for the great service!

Rating:

5.0

Thanks

Rating:

1.0

Loss of property due to rat urine and poop.

Rating:

1.0

My ubox's were open and most of my belongings had beed stolen when I notified staff they were rude and did nothing I wouldn't recommend uhaul for anything

Rating:

5.0

I talked to numerous U-Haul employees on the phone. They kept bouncing me around but no one could help me change my drop off location. This location was farther away from my house than several other options.

Rating:

5.0

the group at Steeds Crossing are helpful and always willing to help.

Rating:

5.0

Excellent service. Maintain current professionalism and kindness to customers.

Rating:

5.0

Best U-Haul experience to date!

Rating:

5.0

Perfect friendly customer service!!!

Rating:

5.0

I asked service person in the am to check why my gift card was not functioning. Did not work later in day. Also, pads bag did not have tag or seal when I got.truck.

Rating:

5.0

The rearview mirror needed a wrench to fix it to where the driver could see. If we didn’t have that wrench we could have been driving in a dangerous situation. Perhaps provide instructions and the wrench to be able to fix the mirror to the individual driver’s height to be able to see without blind spots!

Rating:

1.0

Very poor customer service. I am stuck in the hospital and my poor daughter had to do everything herself and uhaul was a complete sh*tshow and I’ve been overcharged. And everyone I talk to just transfers me to someone else or hangs up.

Rating:

5.0

The service is amazing El servicio es fenomenal!!

Rating:

3.0

Communications and correspondence were always sent to my references home, instead of my home whose the customer.i address the issue several times and the issue was never corrected.

Rating:

1.0

RAT INFESTATION and every single email to staff ignored.

Rating:

5.0

Most helpful and friendly staff I've ever encountered

Rating:

5.0

Keep up the great work.

Rating:

5.0

Very good customer service and the email receipt were so helpful to keep track!

Rating:

1.0

I pd $160.00goback a $50 gift card. Im highly upset. Should have been given a discount cause hysb has had a storeage for four yrs. Im filling a complaint with AG. Patricia 408 428 2466

Rating:

4.0

As i said i should have gotten a discount per mo of !$25.00.

Rating:

4.0

Everything was in very good order……

Rating:

5.0

Special thanks to all the staff that assisted me

Rating:

5.0

The staff was very helpful every time I needed something and the storage unit kept my stuff safe so overall a great time.

Rating:

5.0

The lights inside are motion controlled (my unit was in the original section) and they would not stay on…by the time I walked back to my unit from the sensor, the lights would shut off: I had to use my phone light and/or a flashlight when working in my unit. I mentioned it to the front desk when I discovered it, but it was not corrected by the time I moved out. Staff was always very helpful and I had ni issues with the safety of my items. (I had my unit for many years.)

Rating:

1.0

All the staff are very rude to the customers. They weren't helpful at all. Even the general manager is rude when bringing concerns to his attention,and tell you that you're lying and that he doesn't believe you and believe the staff. The staff members tell you something then act like they never told you.The whole staff needs to be fired and replaced. Don't recommend wouldn't send anyone here. Most of the time they have the sliding doors locked and you're having to pull your stuff out of a single door.The hallways are dirty and not cleaned along with the moving carts being filthy. Staff access your storage and then throw the things away.This was the worse experience ever. DONT GO HERE

Rating:

4.0

Although there was confusion on storage rental credit, it was resolved easily

Rating:

5.0

It was my first time renting a U-Haul, and the young women was very helpful. So I will definitely recommend you guys.

Rating:

5.0

Thank you!

Rating:

1.0

Power wielding irresponsibly, rude, and inconsiderate people that work here. Rats somehow get in ur unit and search for food, nobody cares as long as they get their money- which was never an issue- go somewhere else it will be cheaper and you won’t regret it

Rating:

5.0

Amazing, Amazing great place, thank you for everything.

Rating:

5.0

Stored here for four years. Rate increases were infrequent and minimal. My only complaint is that it’s impossible to reach anyone by telephone.

Rating:

5.0

Great service, quick, all employees seemed nice and pleasant, the building was cool, which was a nice break from the 103F temperature.

Rating:

4.0

My only gripe is the rodent infestation- i had to take all my Cloth furniture home and then anything in there was either covered in plastic or in plastic bins - they ruined allot Of furniture. I had a staging business

Rating:

5.0

Great, clean, affordable experience.

Rating:

5.0

I was very pleased of having Dollie’s to caring boxes and totes for us it made our timing 40 minutes instead of an hour and the place was very clean and that was very important to me also

Rating:

4.0

It got too dusty, but overall it served its purpose.

Rating:

5.0

I admit I know nothing about pest control but seeing 7 mice & 1 large rat sux. Better critter management is needed.

Rating:

4.0

It seems like it's too easy to trip the alarm during the day. I heard the alarm go off every time I was at the locker (always caused by another guest). Perhaps more customer education is needed on how to properly access their lockers without triggering the alarm.

Rating:

5.0

Thank you, by kind and caring people.

Rating:

5.0

They were beyond helpful and beyond understanding of my sudden situation and was able to really help this single mother. The staff is really heaven sent. Thank you to the beautiful works who was working on 05/16/23 around the hours of 4:30pm and 6pm. Three amazing workers. They deserve a raise for their hard work.

Rating:

5.0

Knowledge helpfully and friendly staff, clean and well maintained facility.

Rating:

2.0

Staff did not follow directions nor notate in file.

Rating:

3.0

Good people to work with. Service was excellent

Rating:

5.0

The staff was friendly and helpful.

Rating:

5.0

Staff was excellent. Stayed late for me when I arrived 1 minute before closing.

Rating:

3.0

Rodents chewed some of my boxes and contents. Need better pest control

Rating:

5.0

I appreciate everything the staff did. From truck size recommendations to storage support and kind smiles.

Rating:

5.0

Staff are very helpful and attentive

Rating:

1.0

Absolute terrible conditions. After reserving a climate controlled unit online, my uhaul boxes were scheduled for arrival and I arrived in person for moving- I was informed no units were available and I would have to call back everyday to secure a unit. First available unit was not climate controlled, and after not even 6 months of storage all of my belongings are completely destroyed by rat urine, feces, hair and chewed through. Will be in contact with customer service.

Rating:

3.0

Rats found their way into my storage room, rat poop was in and around my room. It would be a good idea to have the room rebaited and checked every few months so tentants personal items are not damaged or infested .

Rating:

5.0

Easy process and suited our needs. Thanks

Rating:

5.0

The box trailer need to have led lights inside when you putting stuff inside. Please keep this suggestion in mind for future. Other than that everything is great. 👍 Nice moving way. When is one way you have 1 month free storage. Storage very good and secure. Thank s uhaul

Rating:

5.0

Great group at Steeds Crossing in Pflugerville! Highly recommend.

Rating:

5.0

Great place

Rating:

4.0

The young man who assisted me was courteous, helpful and supportive.

Rating:

5.0

please fill free to call for details if interested

Rating:

3.0

Facility is clean and well lit. Staff needs more customer service training. They have never been very friendly or welcoming. The day I moved out was another example of poor customer service. The restroom door was not opening. I stopped an employee to let him know and his demeanor was very dismissive as he stated I’ll look at it in a few minutes. An hour later after loading our truck, no one had come to look at the door. When I went into the office to let them know the unit was empty and to close out my storage unit, I mentioned the bathroom door again and was told , again very dismissively, there’s bother we can do, except make a work order.

Rating:

5.0

Great people that know what their doing!

Rating:

3.0

You could barely call it climate controlled on hot days. Temperature was 80+ degrees.

Rating:

4.0

There were a lot of rat turds when we moved out

Rating:

5.0

Very friendly and professional staff. Answered all questions and provided additional assistance with the check in process when my time of arrival was delayed.

Rating:

1.0

Management is absolute trash.

Rating:

5.0

Everything was great 👍

Rating:

5.0

Got a free lock. Nice.

Rating:

4.0

The office phone was never answered when I called. I could never get anyone in the office if I had a question (during regular business hours). Otherwise everything went well with storage unit.

Rating:

5.0

Staff was knowledgeable and very helpful!! A lock was provided by the company which was great! The unit was clean and protected by not only a gate but also an alarm system! Definitely going to recommend to others

Rating:

3.0

Ok storage. Tons of mouse/rat droppings on our boxes with many holes chewed through

Rating:

4.0

It would have been 5 stars if the rates weren’t constantly going up

Rating:

1.0

Great place for rats and mice to live. Bathroom privileges provided, courtesy of Uhaul Steeds. Can only hope we don't get a fatal disease. Of course, not notified of rat and mice issue until actual move out. Employees were completely aware. Told to make insurance claim. What fun to go through all of the red tape. Would've been right to give a full and unconditional refund for two month storage and the two times use of truck. Not to mention the cost of the expensive fuel. Fix the problem Uhaul. Foul play on your part.

Rating:

1.0

Every interaction with the staff was unpleasant. They were very rude and it didn't appear they cared about their customers at all.

Rating:

1.0

I paid for 24 hour access and the last day before I moved I couldn't get in. Which caused me to push back my out of state move half of day. Also, why don't employees place rented equipment in the uhaul truck for customers? Each time I had to lug them into the truck, not cool!

Rating:

5.0

This uhaul did a really nice job and helped me through the pandemic years. I have completed my need for storage right now but if I ever need it again I’ll be back

Rating:

5.0

Thank you!

Rating:

3.0

Hi Lll

Rating:

5.0

Lip at entry point makes it very difficult not to drop anything off of the provided carts.

Rating:

1.0

I DO NOT AND DID NOT REQUEST TO RENT A STORAGE SPACE WITH YOU. PLEASE STOP TEXTING ME AND REMOVE MY RENTAL/RESERVATION, THIS WAS NOT CREATED BY ME!!!!!!!!!!!

Rating:

5.0

Excellent Service, well maintained facility and helpful staffs.

Rating:

1.0

I will never rent a truck from unaul again. Truck I rented 3 weeks prior to needed wasn’t available and they said I could drive 100 miles away to get it.

Rating:

5.0

Great service and helpful

Rating:

3.0

Storage unit leaked water over all belongings.

Rating:

5.0

If I ever need storage again I would pick this location.

Rating:

3.0

Had to go to another Uhaul Office from Storage Unit to drop off Truck and Car carrier

Rating:

1.0

I rented a 5x15 unit but the door to the unit was probably 2 feet wide. You couldn’t even fit a couch through that door. If you rent a 5 foot unit you expect it to be 5 feet wide to get into it. The entrance was ridiculously narrow. Also it was very unclear how we retrieved the key to lock the unit. I got there the day I said I would but there was a zip tie on the door. I never received Instructions on how to open it or how to get the key. When leaving we had no idea how to get out since the gate it also closed from the outside. I had to get out of the car and go open the gate from the outside then drive through. We canceled our rental the next day and got a refund. I went to another facility that was a much smoother process.

Rating:

1.0

I was given a horrible uhaul truck from another facility and it had mechanical issues. This location told me they couldn’t give me a nice reliable truck and there were 5 sitting in the lot.

Rating:

3.0

You guys need a service in case you loose your key to the storage. Even if you charge a little money that would definitely benefit your facility.

Rating:

4.0

Really nice facility.

Rating:

1.0

I was expecting first month free because I rented a uhaul trailer but the assistant said I find the qualify because I wasn’t returning the trailer there. I asked if I could return it there and she said no because they weren’t accepting trailers. She shrugged her shoulders and said it’s hit and miss. Note: I had rented a unit the prior weekend and received the one month discount even though I didn’t return the trailer there.

Rating:

1.0

They did not make sure the unit was ready to be rented. The wire protection cover was on the floor the light bulb was broken off in the fixture exposing the inside of the bulb. When I asked to have it replaced before moving my belongings into the unit I was told that there was no one to do it. They did not offer to give me a different unit that didn’t have this issue. I had scheduled moving help by the hour with U-Haul and had move into the unit that day at that time. I received an email asking me to rate the storage facility that evening and then I received a text message to rate the facility. I thought I would call the manager who’s name was on the e-mail and text message to see what he do about the situation before I wrote the review/rating. I called the next day and spoke to the manager. Instead of apologizing for the situation or trying to correct it. He just said the maintenance crew was only there Monday to Friday till 11am and for me to come at that time to have it fixed. When I told him that half of the unit would have to be unloaded now for it to be fixed he then told me that U-Haul was removing all the lights inside the units and that they no longer felt lighting was necessary. So I could come at the time he told me to have it fixed. But I guess it was my problem about moving my belongings in order for maintenance to so. He claimed no responsibility to the fact that he rented me the unit with this issue and that now it was my problem not his. This is an inside unit not an outside unit that when you open the door you have the daylight to be able to see while in the unit. Very disappointed with the lack of customer service by the unit having this issue and not rental ready and no customer service at the time of move in or after the move in to take care of it. But l was notified 3 times to write a review and rate the facility. POOR CUSTOMER SERVICE ALL THE WAY AROUND.

Rating:

5.0

Amazing location.

Rating:

1.0

When I was getting the storage unit, your website said that if we were renting equipment that we would get a month free. I input the reservation number for the trailer that my husband made for the trailer and it said it was invalid. He did rent the trailer. When he asked your employee about it in the store when renting the trailer, she replied with "I've literally never heard of that, we don't have any discounts, your rent is 89.95 a month, do you want it?" Not only was this not what your website told me when I rented it but it was extremely rude. Then when he returned the trailer the employee checking it is came around on a skateboard and said they didn't have a trailer scheduled to come back to which he replied, oh well I don't make enough f*ing money to care, it will be my managers problem. Overall the website was great minus the little hiccup, the staff was rude and extremely unprofessional.

Rating:

5.0

Online rental process was super quick and easy. When I got there to drop off my stuff I popped into the storefront and an employee gave me good, simple directions to help me find my unit. After unloading everything the same employee was very helpful getting me a gate remote to make my upcoming visits easier. Great service and very convenient process overall, 10/10 for sure.

Rating:

5.0

Very good storage

Rating:

5.0

Great Experience! Everyone there was super friendly & helpful! The Mgr (Anthony) was great! I'd highly recommend this location!

Rating:

5.0

Grate customer service; grate service I am very satisfy. I was renting at this specific location for over 4 years and I Leave as a happy customer. Thanks for a great job! I will continue to use your service and recommend you to all my family and friends.

Rating:

3.0

There was only one person working when we came in on Saturday morning. While the employee was very friendly and helpful once we were able to engage with her, there was a long line when we first got in, which continue to grow while we were there. She did not address the people in line let us know that she would be with us monetarily. It does seem as though she could’ve use some additional assistance, or just being more responsive to a line forming. She informed us that our unit should have put a lock in it, but there was no lock. When we went back to let her know this, she was still with another group and there was still a long line, so we gave up. An increase of situational awareness could’ve helped the situation.

Rating:

3.0

System problems caused the unit rental process to take way too much time. The system problems also caused entering the storage facility to be way too time consuming.

Rating:

3.0

The gentleman was very nice and he made the process easy and quickly. The climate control storage units were a little old, but it will do . I like the fact it has its own light inside.

Rating:

5.0

No hassle storage

Rating:

3.0

The outdoor drive-up option wasn’t available so I got an indoor climate controlled and it was nearly impossible to figure it out. Their simple 1-2-3 process didn’t work at all for the indoor facilities. After it took me 20 minutes to find my garages, I set off the alarms because I didn’t know I had to check it at a specific box, and since I did it all online, I don’t have the handy swipe card that others use to check in and out EVERY TIME I go to load stuff in and out of there.

Rating:

5.0

Lights did not come on in hallway. We came at 6pm and it was already getting dark. Temperature was well above 80 degrees in the building.

Rating:

4.0

That all very good

Rating:

1.0

Customer service—Bad Gave away our trailer rental after taking my card to reserve. Did not tell me that I had to be there at a certain time or they would give away. Why use my card to reserve. Was told that I would have a unit with outside accessibility....wrong. Told me that they would charge me a trash fee when I put 3 empty boxes in dumpster. Told me to buy my own lock...only to find out that I was required to use their lock. Not a good way to run a business. Office Manager blamed customer service for these mistakes, but never offered anyway to make it right!!

Rating:

4.0

My only constructive criticism I have is the inability to contact the staff by phone at this location and lack of follow up to messages left by my or the UHaul rollover call center staff. I understand that Anthony Tompkins works there by himself most of the time. And perhaps that needs to be addressed so customers (past, present, future) can speak with him directly about critical or timely concerns. Or perhaps the main UHaul customer service line could have access to current availability at any of their locations across the USA. Other wise Anthony Tompkins has mastered all the information & operational knowledge of the Steeds Crossing UHaul facility, and possesses and practices great customer service skills.

Rating:

5.0

the only con was the door to the outside, although we have a bigger unit (10x15x8) the door to the outside of storage building was a standard sized door and made it difficult to bring in our fridge, sofa, washer/dryer. We hoped once it was out of the home that it could be easily rolled into storage. Other than that our experience was great.

Rating:

5.0

Wow! Super fast and easy!

Rating:

1.0

I was paying to for my personal property to be stored and secured. instead the main gate to the storage area and covered parking was always breaking down and open for anyone to enter. not enough security cameras and lighting in storage area but plenty of lighting to protect uhaul equipment parked around office building. I had two thefts from my recreational vehicle totaling $400.00 dollars and when reported to uhual employees didn't care or make an attempt to assist. Over all poor customer service and not getting the security for the price you pay. will not recommended to anyone.

Rating:

4.0

There is a leak in the ceiling in the back right corner

Rating:

5.0

If the opportunity ever arise again, I would use this location again and recommend it to other family and friends. As I've already had family to use this location that's how I ended up at this location.

Rating:

2.0

My travel trailer was damaged twice by attempted break-ins and theft of both propane tanks! Security cameras are 720p and NOT pointed toward the customers trailers. The 1080p cameras are all aimed toward the U-Haul vehicles and equipment. Customer vehicle safety appears to be secondary! Oh yes, Even though the very desirable covered RV sites will be rented quickly, no rebate for time unused even when rented to another customer the next day. Leaves a bad taste in my mouth!

Rating:

5.0

All good.

Rating:

5.0

Great service and friendly associates.

Rating:

5.0

Great Location and Great Staff

Rating:

5.0

outstanding staff and service. highly recommended

Rating:

5.0

The manager was extremely professional and pleasant. He went over the contract, letting me know everything that was essential. Afterwards, he answered any question that I had.

Rating:

3.0

The desk attendant was indifferent and unfriendly. The facilities however are well maintained and convenient.

Rating:

5.0

Lucas is an amazing manager. He really went above and beyond to take care of me. I have had so many problems, almost monthly, with the billing department not being trained correctly in how to process an electronic check. This time there was a typo and my unit was scheduled to be cleaned out. Lucas made sure my unit was still locked after hours, contacted the manager of my location to correct the problem and call me the next day, and gave me a free month due to my constant issues. I would have left UHaul this month if it weren’t for his caring and understanding.

Rating:

2.0

I considered this experience to be somewhat hectic and disorganized. The truck I rented for moving was ok, but the driver door didn't shut and the alert stayed on that the drivers side door was open while driving. While being issued my storage area I was assigned to the wrong size, an alarm went off while trying to open the door. I then had to back everything back up into the Uhaul drive to another building, and then unloading it again.

Rating:

2.0

The facility is great, but the staff member I dealt with was not very helpful. She completely messed up my account, misspelled my first and last name. Now because she didn’t know or care about what she was doing, I now have two U-haul accounts.

Rating:

5.0

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Rating:

5.0

Great u-haul center with top notch customer service!

Rating:

5.0

The location is super convenient, very clean and had everything I needed during the over a year period I used it. I would highly recommend this place and also the people that work here, who were always super nice.

Rating:

5.0

Very friendly. Very professional. Very affordable! I will recommend Uhaul storage Steeds Crossing to others.

Rating:

5.0

This entire ALL FEMALE staff is beyond AMAZING! They are friendly, professional and fantastic. This was a hard and stressful move for me and they made it so much better. This is the best Uhaul I have ever been to. I highly recommend this location!

Rating:

3.0

The only reason, they get 3 stars and not 4 or 5 was because of billing issues. Their system tried to charge me twice several times. Sending Non payment notices even though i was paying direct withdraw. The place itself, was good. The employees were nice and fair. Especially when I had to call customer service reference to being sent non payment bills. They quickly recognized that payment had been made and worked hard to correct the issue.

Rating:

1.0

Severely under staffed and not well trained. Won’t be back!!

Rating:

5.0

We had no issues everyone was great

Rating:

1.0

Vague instructions were given for the location of unit. Roamed around for 20 minutes until we saw a guy on a bike. We asked him for directions and he sent us in the opposite direction of the unit, after roaming around for another 15 minutes. Wasted too much time.

Rating:

5.0

Staff was very courteous and professional

Rating:

5.0

Great customer service!

Rating:

4.0

I believe the employees were Christine and Will... they were helpful, informative, efficient, kind and patient. The unit was ready for move-in and clean.

Rating:

1.0

several issues...wrong unit assigned; new unit assigned under new contract but the card not working; husband had to call just to get in the gate with all our belongings, card wasnt wasnt working today

Rating:

3.0

Well since yall only allow 200 characters I cant actually leave a comment. So yall need to train employees on how to put a credit card on file for auto payment.

Rating:

3.0

Quick and fast service, I was in and out within 15 mins. The only down side was that the unit I rented still had the lock on it. It was after hours so no one was there to assist. Not good

Rating:

5.0

Great service and price.

Rating:

4.0

My only complaint was that the staff vehicles consistently blocked our unit. Whether it was one of two white trucks or actual Uhual trucks, we were seldom able to park our vehicle next to our unit.

Rating:

5.0

My card nor pin worked but the young man assisted us in no time.

Rating:

5.0