Customer Reviews for U-Haul Moving & Storage at Stillwater Avenue

1,042 reviews

621 Stillwater Ave   Old Town, ME 04468

(207) 827-1001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 827-1001

621 Stillwater Ave
Old Town, ME 04468

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

All good...can't think of anything to improve. Customer service is always kind and customer-friendly.

Nancy B. 
Rating:
4.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
4.0

The moving truck smelled like a locker room and cigarettes. The spray of air freshener doesn't really work.

Christopher L. 
Rating:
3.0

Friendly,

Tom A. 
Rating:
5.0

All very good. I very much appreciate the service, the efficiency and the staff.

Wendy G. 
Rating:
5.0

The staff is very helpful and friendly. The operation is top notch.

Wendy C. 
Rating:
5.0

Thank you for friendly service and quick exit👍

TIM G. 
Rating:
5.0

Quick to serve, thank you

tim G. 
Rating:
5.0

Thank you to Devin and Natasha they are both great

John M. 
Rating:
5.0

Thank you, we are very appreciative of the excellent customer service provided by your team and the security of storing our goods the past few years.

Steve G.  |  Overall Experience 
Rating:
5.0

No improvement needed. Excellent service as always! Thank you.

Kathi R. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Everything was great! Fast & friendly.

David R. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Devin and the crew have always gone above and beyond to help all customers out. I see it when I am in line waiting for my turn. They always have a positive attitude and have a smile on their faces. Other companies should take some notes on how this U-Haul location does it the right way.

David M. 
Rating:
5.0

Customer did not leave a comment.

Neil F. 
Rating:
4.0

Customer did not leave a comment.

Darlyne G.  |  Overall Experience 
Rating:
5.0

Not a single improvement necessary truck was where I needed it when I needed it for a affordable price and the staff can't be beat. I'll always return to this uhaul for my business needs

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Excellent facility.

Harland L.  |  Overall Experience 
Rating:
3.0

I was unaware that I had to go online to "return the vehicle" so I got charged an extra fee for "returning late" despite me returning the truck BEFORE the deadline on my contract! I am not pleased with U-Haul and honestly next time I'm just going to hire a moving company. It might be more expensive but at least I won't have to worry about any 'extra charges'.

MAria P. 
Rating:
5.0

Customer did not leave a comment.

SHELLIE W. 
Rating:
5.0

Customer did not leave a comment.

NOLAN M. 
Rating:
5.0

Customer did not leave a comment.

lauren g.  |  Overall Experience 
Rating:
5.0

I have utilized services, provided by U-Haul fairly frequently. Overall, I’ve had good experiences throughout the various locations. However… this particular U-Haul location is, by far, my favorite. Beginning with the manager, who always seems to strive to ensure that customers are as satisfied as possible, while maintaining professional and fair practices…her leadership and management skills show in the practices of her staff. Thank you.

ROBERT P.  |  Overall Experience 
Rating:
5.0

Fast service and very cheerful

DANA L. 
Rating:
5.0

Staff was friendly and responsive. If I’m being nit picky the only improvement would be to clear ice away more quickly. The front area of my unit was treacherous at one point. I get it, Maine in the winter time is difficult. Other than that, it was easy, clean and I felt taken care of at all times. Thx for a great experience!

Daniel p.  |  Overall Experience 
Rating:
1.0

most of my things were ruined in the storage from mice and mold. had a very difficult time with additional charges after move out, communication about fees was not clear and turned out to be incorrect. Would not use this storage in the future.

Brianna C.  |  Overall Experience 
Rating:
3.0

Door ways entering climate control could use more attending (such as, ice build up). Also during icy/snowy weather the buttons stick as well as card slide, they freeze up. I hope this was helpful. This is all due to our wonderful maine climate. 💛 and I moved in during a storm. Then moved in another unit on a warm day when everything was melting. Also having a dumpster on site could be beneficial. (Just a thought) overall I am happy with uhaul services.

Hannah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY E. 
Rating:
2.0

I am not happy the day we moved out the girl didn't put us as moved out and you guys charged our debit card. I'm so not happy about this.

CHARLES and MELISSA S.  |  Overall Experience 
Rating:
5.0

I have used this particular facility twice and will always do my business with you. The staff are very helpful and friendly. Never had a problem!!!

Jeannette M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

ERIK M. 
Rating:
1.0

My account was closed on the 18th of January reminder 30th of January the charge me another $124 because nobody knew how to do their job and cancel out the fact that I was out of there on the 18th next time I need a storage unit I'm going to throw all my stuff out before I go to U-Haul the people were good the facility was good in Old Town the manager Devin was fantastic but the company itself is a bunch of people that just don't care about other people just want the money and that's all they care about so I will never use another facility or U-Haul truck again as long as I live

Wayne M.  |  Overall Experience 
Rating:
5.0

Nothing you can do to improve, everything was perfect. The person that waited on me was excellent.

GERALD K. 
Rating:
5.0

Customer did not leave a comment.

Ryanne J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Randy N. 
Rating:
5.0

The nicest people in the world work at this U-Haul. They were helpful and awesome in every way!! Give them all a big raise!!!

Edward R.  |  Overall Experience 
Rating:
4.0

Staff is awesome!

Daniel p.  |  First Impressions 
Rating:
4.0

Charged for mileage but when I was working the order the main screen said mileage was included at 30 miles...charged anyways. Go figure. Don't trust what you rent online.

Randy N. 
Rating:
5.0

Staff at old town location are super nice and helpful!

LYNNE S. 
Rating:
5.0

Always excellent service! Deven and crew friendly and helpful. My Uhaul spot ,I recommend this location.

KATHI R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
4.0

Customer did not leave a comment.

SHEY L. 
Rating:
3.0

There were security fences down. Worse yet you raised the rental fee twice in 1 year.

Roy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

My side by side was too big for a 10x10 and she immediately found me a 10x15 for a smooth transition. It was greatly appreciated!!!

Lauren L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne M.  |  Overall Experience 
Rating:
5.0

I have not had a better place to put my stuff than the Old Town U-haul I used them for 3 yrs to store my stuff the prices were very good. Security is good for where I was. I would go right back there again if I needed to.

Lisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN A. 
Rating:
5.0

Staff were friendly and helpful, as always...

NANCY B. 
Rating:
4.0

Devin is very pleasant and friendly. Greets with a smile and very professional. I would recommend this facility to my friends.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

Victoria N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sara H.  |  Overall Experience 
Rating:
5.0

The staff were friendly and efficient, from my I initial phone call to drop off. Everything was as easy as could be!

KRISTIN O. 
Rating:
5.0

Customer did not leave a comment.

Eric F.  |  Overall Experience 
Rating:
2.0

I got over charged on miles by 400 miles. Was not asked where in New Brunswick I was going. Very dissatisfied. Will not use again ever.

Keith R. 
Rating:
5.0

Very friendly. Did reservation online and was greeted and help right away when I arrived.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The nicest staff helped me!! I am super impressed by how simple and they made everything for me.

Edward R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  Overall Experience 
Rating:
5.0

Not much...Devin knows her job well, great customer service, so polite & professional...

DONDI S. 
Rating:
5.0

Customer did not leave a comment.

joseph s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Devin was very knowledgeable of job & was such a polite young lady.

dondi s.  |  First Impressions 
Rating:
5.0

The crew at the Old Town U-Haul location we above and beyond. Super easy to work with and assist through a first time online registration/pick up. Hands down the most organized and efficient U-Haul experience I've had in 20 years of using U-Haul equipment. Highly recommend.

ANDREW W. 
Rating:
4.0

Just got too expensive

Timothy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

Dannielle G.  |  First Impressions 
Rating:
2.0

I need to contact someone with uhaul because allot of my items are ruined from water damage and covered with dirt that was coming in from the outside dirt parking lot.

Dwan A.  |  Overall Experience 
Rating:
5.0

Y'all do a very good job, very helpful.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Sandra K.  |  Overall Experience 
Rating:
5.0

the manager is extremely efficient and friendly, she makes the process simple and with interest to return there next time we need a vehicle or supplies

ARMANDO R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Courteous and convenient, excellent customer care

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Helen V.  |  Overall Experience 
Rating:
5.0

Nothing, Devin is amazing!!

ANTHONY V. 
Rating:
5.0

Reduce rental on trailer transport if dropped off early.

STARR F. 
Rating:
5.0

Old Town Uhaul staff are excellent! I have rented there several times and always a pleasant experience. Thank you.

Kathi R. 
Rating:
5.0

Customer did not leave a comment.

mike h.  |  Overall Experience 
Rating:
5.0

This process was smooth and the staff was friendly and professional. I appreciated their communication throughout the process and am so thankful they are here!

CARLY M. 
Rating:
5.0

No waiting at this location although it was a little farther away for me so increased my mileage driven. The employee was very efficient and friendly. An excellent experience!

JUDYTH L. 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  Overall Experience 
Rating:
5.0

Professional, quick and clean.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Very prompt, friendly and professional staff. Equipment ready and cleaned...no issue and drop off was quick and efficient. Best service around. Thank you!

DEREK N. 
Rating:
5.0

The staff was super helpful too

William M.  |  Online Move In 
Rating:
5.0

Always use this location to store my college student daughter’s dorm room belongings during the summer. Has worked out great!!!

Roger L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAD P. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL A. 
Rating:
5.0

Customer did not leave a comment.

Kayla K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
4.0

Customer did not leave a comment.

WESLEY H. 
Rating:
3.0

I would recommend having the equipment where you reserve it, especially if someone has reserved it months in advance!! Seems simple but uhaul seems to it care at all about how their customers are being treated. Also I am still in the process of trying to get a refund for the extra day I did not use. (This is day two who knows how long it'll take) I would not recommend uhaul and I'd say to the company as a whole you have some major logistical issues that must be fixed before I'd even consider using you to rent again.

Ryan B. 
Rating:
5.0

Nicholi helped a lot! Thank you so much!

Kelly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
2.0

I was very upset as I had made a reservation for a 26' truck two weeks prior to pick up only to find that they had a 20' truck. No one told be beforehand that they didn't have what I had reserved. Needless to say I was upset and wondered why no one had contacted me to alert me of the change to my reservation. There was NO HEADS UP!!!!! It was a frustrating experience to say the least and very disappointed.

ANGELA G. 
Rating:
5.0

First time dealing with this location. Very good service.

YVONNE C. 
Rating:
5.0

Customer did not leave a comment.

FREDT H. 
Rating:
2.0

Very unfriendly service in office

Alfred L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
3.0

Asked for truck with certain towing capacity. Wasnt until ingad paid that they explained only 2" ball on truck but have reciever but is off center and high. Place I rented trailer from advised against it. Didnt use truck. Still had to pay $85 for nothing. Manager dismissed me saying "I showed you how it works". She didnt. She told me. Big difference. Not happy.

SHANE B. 
Rating:
3.0

Customer did not leave a comment.

DWIGHT H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

I don't feel I should have had to pay for Extra mileage when I made my reservation at the odlin road location but u-haul changed it to Stillwater avenue. I made my estimate based off my selection and had no control over the extra mileage.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

PAULO EDUARDO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Always friendly quick service. I rent a trailer to get home improvement materials regularly. Upon return I am typically met in the parking lot as I back the trailer into the spot. Super easy and nice.

MARK B. 
Rating:
5.0

Pleasure to do business with.

YULANG T. 
Rating:
5.0

Customer did not leave a comment.

Kingsley W. 
Rating:
5.0

Customer did not leave a comment.

CINDY C. 
Rating:
5.0

I rented a van when I cleaned out my storage space, and turned it in to a U-Haul facility in a neighboring state, and everything went seamlessly. I was pleased.

CINDY C.  |  Overall Experience 
Rating:
3.0

I was only there for a couple minutes. I dropped off my truck and the person who came out to meet me was Natasha. I told her about the bug infestation and she kindly said there'd be no additional charge when I said I did go over my miles (though I had put in more than enough gas to replace what I used for that). So I thought everything was done - but then the next day, saw there is a pending charge of around $60 additional. I don't know if that was for the extra day or not - because I had called Friday morning, 7/16, to say I thought I would need an extra day but they said they showed my contract going through Saturday 7/17 at 9 am. Which was weird because I thought I had rented just through 7/16, but then I thought it worked out evenly, even if it was a mistake by the Bangor people. I brought the truck back Friday evening. So, although Natasha was perfectly nice and helpful, somewhere along the line there were several miscommunications and I ended up owing more AND having a bug infestation (the bugs were not the fault of the Old Town location)

Peggy K. 
Rating:
5.0

Customer did not leave a comment.

Charlie L. 
Rating:
5.0

Customer did not leave a comment.

SERGIO B. 
Rating:
5.0

Was a great experience! Only possible improvement I could suggest would be have two people working instead of just one, the poor guy had so many people to help and I think didn't need the extra stress. He did a great job helping us out.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAH E. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Very convenient extra storage that we needed in a pinch. Great service from the staff and very convenient getting in and out of the storage unit.

CHris O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

EROL S. 
Rating:
5.0

Customer did not leave a comment.

SARA K. 
Rating:
5.0

Customer did not leave a comment.

mike h.  |  First Impressions 
Rating:
5.0

Natasha was very helpful!

ANNA C. 
Rating:
5.0

Had a great experience at this UHaul location. Thank you.

RHONDA B. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE R.  |  Overall Experience 
Rating:
5.0

Just right...excellent service.

SIDNEY L. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
2.0

I hope I never have to use U-Haul again. My experience with them was horrible. Customer service is nearly non-existent. My box did not arrive the day it was supposed to. A couple of their employees at this location were super helpful, but it seems the company, overall, is just tanking. Contacting the 800 number or using the live chat was useless. Someone did try to break into our U-Haul Ubox, so make sure you use a good padlock.

Steven L. 
Rating:
5.0

I absolutely want to thank you all for understanding that I had a couple complications getting the truck back on time I appreciate everything that you did for me

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Delaina T.  |  Overall Experience 
Rating:
5.0

This is my preferred choice of u-haul companies.

Jeannette M.  |  First Impressions 
Rating:
4.0

No complaints about the storage or site associated with it.

Joshua C.  |  Overall Experience 
Rating:
5.0

The young lady was very helpful, I’m sorry I don’t know her name

KAREN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J.  |  First Impressions 
Rating:
5.0

Fast friendly and convenient. Would recommend to anyone looking to store! Thank you for the free lock.

Mark W.  |  First Impressions 
Rating:
4.0

Overall good for the week that I've been storing stuff, no complaints about the facility or staff at the Stillwater Old Town site.

Joshua C.  |  First Impressions 
Rating:
5.0

Devin goes above & beyond!

Sherry J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian P.  |  Overall Experience 
Rating:
5.0

I rent storage space for an old vehicle each winter from Devin and her group. It always has been an excellent experience making the arrangements, and the space has always been clean and easy to access. They do a great job.

Mark W.  |  Overall Experience 
Rating:
5.0

Devin was super helpful and very nice.

Aaron H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Devin was courteous and very professional, providing excellent service. We are very happy to have chosen U-Haul for our moving needs and would highly recommend this facility and the manager, Devin Levesque, to anyone.

BRADLEY K.  |  First Impressions 
Rating:
5.0

Easy and convenient process, the store/office is very clean and the staff is great!

James G.  |  First Impressions 
Rating:
5.0

The customer service was over the top. Very thankful for your services. Thank you!

Susan C.  |  Overall Experience 
Rating:
5.0

This is the best facility whether your renting a truck or a storage unit. The manager Devin is Excellent. The employee Natasha is very polite and helpful. Just an all around excellent facility to do business with.

Daniel W.  |  First Impressions 
Rating:
5.0

Devin is amazing.

Helen V.  |  First Impressions 
Rating:
5.0

friendly and professional staff

Derek N.  |  Online Move In 
Rating:
4.0

Uhaul was good no issues with them personally but I don't reccomend letting long term( longer than 6 months) in the normal storage. My stuff got moldy and rat droppings and chewed on some stuff but again my key was lost and the people I stayed with neglected the unit. Not uhaul's fault.

lilian b.  |  Overall Experience 
Rating:
5.0

I had a really good experience this year in setting up the rental and taking possession of the bay. The staff member did an outstanding job making me feel at home. He is a great asset to your business.

Mark W.  |  First Impressions 
Rating:
5.0

Staff where helpful, cheerful and always pleasant to work with.

Andria M.  |  Overall Experience 
Rating:
4.0

5s tars once the gate is repaired and closed

Betsy S.  |  First Impressions 
Rating:
5.0

The facilities were excellent and customer service was exceptional as well. Great job. They had everything that I would want or needed!

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

They were very pleasant to work with a the store and they were even able to accommodate a change in return time. I would recommend this place to others

Paula N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Atik F.  |  Online Move In 
Rating:
4.0

Very helpful in getting me a small unit at the last moment, e-bill was nice and easy. Nice people on the phone both at initial contact and when I cancelled.

Margaret C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerrigan W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike A.  |  Overall Experience 
Rating:
5.0

the staff was very helpful and polite- great facility!

Katherine T.  |  First Impressions 
Rating:
5.0

The general manager was very approachable and sweet when I asked her a question. She made sure she had an answer for me before I left. Thank you for making the experience pleasant.

James B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Katherine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

young-mee a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Four Directions D.  |  First Impressions 
Rating:
4.0

Nice

Jill P.  |  Overall Experience 
Rating:
5.0

I have used Uhaul a few times and have had good experience. Thank you.

Kathi R.  |  Overall Experience 
Rating:
5.0

Helpful staff!!

Patricia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darlen M.  |  Overall Experience 
Rating:
3.0

I first wanna say the guy at the front desk was super nice and very helpful so what I’m about to say does not reflect how I feel about him cause I’m honestly a little up set nothing serious but when I reserved my unit I was told it was an out side access unit and its not, it’s a unit inside of a unit and I was supposed to get a lock I believe and I did not but anyway the unit was fine and I had a lock already. Just telling it how I saw it. Thanks

Korey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meryl S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry S.  |  Online Move In 
Rating:
5.0

I have used Uhaul 3 times now and have good experience. I recommend to anyone that needs to move and also use the storage rooms. Thank you.

Kathi R.  |  First Impressions 
Rating:
1.0

The units were dirty and the only employee who wasn't rude to me was the female with the short brown hair. We had nothing but trouble with the automatic payment system, and ended up way overpaying.

Rochelle C.  |  Overall Experience 
Rating:
5.0

Very helpful staff, made it a breeze to get the unit and move in.

Frank S.  |  First Impressions 
Rating:
5.0

Guy who checked me out was super nice.

Dustin G.  |  First Impressions 
Rating:
5.0

We have had very good experiences with renting storage facilities from UHaul in Old Town, Maine.

lisa d.  |  Overall Experience 
Rating:
5.0

I have never had an issue accessing my unit and the staff is very friendly.

Justin K.  |  Overall Experience 
Rating:
5.0

I'm pleased with the service provided.

Beth G.  |  Overall Experience 
Rating:
5.0

Good service

Timothy G.  |  First Impressions 
Rating:
1.0

When I came to move in on the day I had reserved my storage unit, the ONLY person in the store told me he was unable to help. I was doubled charged too and even after refund was charged again.

Jeffrey L.  |  First Impressions 
Rating:
5.0

Great service

Daniel D.  |  First Impressions 
Rating:
5.0

It was a very good experience

Jessica W.  |  Overall Experience 
Rating:
3.0

Only choice moving from rural nowhere to a different rural nowhere. Truck cabins are cramped, with my dad driving, I ended up on the floor since my dog didn't fit. Hard to cancel storage if forgot.

Connor C.  |  Overall Experience 
Rating:
5.0

She was knowledgeable, professional and courteous. I’m very pleased with her service.

young-mee a.  |  First Impressions 
Rating:
5.0

Received excellent service in a timely manner.

Donna H.  |  First Impressions 
Rating:
5.0

Courteous staff. Dependable and good running van. Reasonable cost. Clean storage unit.

Loving touch I.  |  First Impressions 
Rating:
5.0

Everything went very well.

Douglas B.  |  Overall Experience 
Rating:
5.0

Devin has been incredibly helpful to me and I so happy with the service and attention I have received.

Shirar P.  |  First Impressions 
Rating:
5.0

Professional service and well ran. I would highly recommend this storage.

denise o.  |  First Impressions 
Rating:
2.0

I was paid up and staff locked me out of my unit - unable to unlock in a timely fashion - poor customer service and communication skills. I will not rent here again.

CHAD L.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Was a customer a few years back, had a good experience then too.

terry c.  |  First Impressions 
Rating:
5.0

Staff was helpful, U-Haul was not. U-Haul doesn't pro rate storage unit if left early. :-(

Timothy E.  |  Overall Experience 
Rating:
5.0

U-haul has always been my first choice, and this area is no exception it is a good location, and I will use them again.

Gerald S.  |  Overall Experience 
Rating:
5.0

Thank you!

Zelder M.  |  Overall Experience 
Rating:
5.0

Have used U-Haul several times and this is the best well kept facility with the most knowledgeable and professional personnel I have encountered. The facility is clean, well lite and monitored by CCTV

Ruthine L.  |  Overall Experience 
Rating:
5.0

Customer service person was very good. Pleasant, efficient and knowledgeable. Everything went smoothly. I'm very happy with my choice to rent here. Great location, too!

Douglas B.  |  First Impressions 
Rating:
5.0

The team at uhaul is great! When things come up, they go the extra mile to make something out of nothing. Thanks for the hard work behind the scenes everyone! Miss my crew & customers! - Ex GM, Dustin

Dustin P.  |  Overall Experience 
Rating:
4.0

Nice facility!!

Herschel C.  |  Overall Experience 
Rating:
5.0

Great service

Nancy P.  |  First Impressions 
Rating:
5.0

Very satisfied with service.

Al S.  |  First Impressions 
Rating:
5.0

Appreciate the friendly service we received on our first visit to your storage facility.

Steve G.  |  Reservation 
Rating:
5.0

Service was quick and competent.

William H.  |  First Impressions 
Rating:
5.0

I am very pleased with the customer service and willingness to provide the best services at this location. I will refer others here and would use this facility again if needed in the future.

John S.  |  Overall Experience 
Rating:
5.0

Staff very accomodating and helpful

Al S.  |  Reservation 
Rating:
1.0

My experience from start to finish with this facility was horrendous... No one ever reached out to me on the many occasions that there were issues. Never using again and letting everyone i know.

June S.  |  Overall Experience 
Rating:
5.0

Great service and people

Raina G.  |  Overall Experience 
Rating:
5.0

Great customer service. Friendly, polite, and professional staff.

Mark G.  |  Reservation 
Rating:
5.0

Dustin Pelkey runs a tight ship.. great crew!

David P.  |  Overall Experience 
Rating:
5.0

They went above & beyond.

JOAN D.  |  Overall Experience 
Rating:
5.0

Very happy with my experience. Will be a repeat customer.

Roger L.  |  Overall Experience 
Rating:
5.0

Dustin was great during our time at this UHaul facility. He made sure we always had what we needed and made the moving in and out of our storage unit easy. THANK YOU!

Madison O.  |  Overall Experience 
Rating:
5.0

Although we didn't give them much advance notice, Dustin and staff took good care of our storage needs (including a "loaner" lock and key). Clean, well-maintained facility with great people.

Jim H.  |  Overall Experience 
Rating:
5.0

You need to remove the many, many large spiders outside bldg g door

Laura I.  |  Overall Experience 
Rating:
2.0

The electric gate was left open all the time. I know that you have cameras onsite and someone was at the facility at those times, but the gate should stay closed.

Anita S.  |  Overall Experience 
Rating:
5.0

Everything was perfect!! Very nice employees and facility. APLUS 😊

Kelly W.  |  Overall Experience 
Rating:
2.0

The concrete or tar had collasped in the road to my unit and there were pieces of it in the lock.I had to get attendant to unlock it.Many of my boxes had fallen down.Big inconvinence.They need to fix

jean C.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful, courtious, and pleasure to work with.

john c.  |  Overall Experience 
Rating:
5.0

Dustin provided all the necessary options and information and made quick work of helping with my last-minute storage needs. Great place to do business!

Jim H.  |  Reservation 
Rating:
5.0

I just needed to get rid of stuff so that's why I closed my storage locker. Will use it again if I need it.

Debra K.  |  Overall Experience 
Rating:
5.0

Dustin at the facility I rented from was Great.

Patrick S.  |  Overall Experience 
Rating:
5.0

Dustin the manager is a great guy. Jessie was also very helpful.. great personalities.

David P.  |  Overall Experience 
Rating:
5.0

Great experience. No problems at all.

Jacob S.  |  Overall Experience 
Rating:
5.0

We have been using your facility 3-6 months at a time for the past 3 years to keep my son's school stuff/furniture while he's been attending UMaine and couldn't be more pleased with the service. Thx!

Jennifer S.  |  Overall Experience 
Rating:
5.0

Workers were always very helpful and polite.

Barbara M.  |  Overall Experience 
Rating:
5.0

Great experience!

Monique H.  |  Overall Experience 
Rating:
1.0

Let me start by saying, this previous experience was extremely upsetting to me. I do not have enough character space to go into detail on what happened, but I would love for uhaul corp. to reach me.

june s.  |  Overall Experience 
Rating:
5.0

The staff and facilities were great!

Robert R.  |  Overall Experience 
Rating:
5.0

Was very pleasantly surprised to find all my stuff in great shape after almost 4 years. Only problem I had was in the first few days: some water found in my unit, it was taken care of immediately,

IMI G.  |  Overall Experience 
Rating:
3.0

This was so much better before Uhaul took over. Billing sucks!

RANDY W.  |  Overall Experience 
Rating:
4.0

No comment

Amy T.  |  Overall Experience 
No reviews have been submitted for this location.

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