Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5s tars once the gate is repaired and closed
The facilities were excellent and customer service was exceptional as well. Great job. They had everything that I would want or needed!
The overall experience was excellent. The people were very helpful and courteous. Would definitely recommend them.
I really don't have any complaints at all. I had to keep switching my rental date and they were very accomodating. The truck was clean and very nice and the customer service was excellent. I would definitely recommend this location to anyone.
Devon was tremendous
5 stars all the way
Not much to improve on. The customer service was extraordinary.
I was in and out. They had good customer services
It is beginning to get VERY expensive to move. I reserved a 26' truck only to pick up a 15' truck when it came time to move. I understand availability issues and all that, but I was anticipating a certain vehicle but then was let down when it came time to rent. It would have been nice if I was compensated the additional miles and gas I put on the vehicle because I was given a smaller truck and therefore had to make more trips. Not a huge issue, but I would have appreciated my needs taken into consideration a bit more than they were.
They were very pleasant to work with a the store and they were even able to accommodate a change in return time. I would recommend this place to others
I have rented here a few times in the last weeks. The gal that waited on me was great. She efficiently got my reservation looked up and installed the trailer to my suv. Upon return, she was coming out the door as I parked making the return process super fast. Thanks!
Fix hole at the gate at bradley road maine storage units do I don't bottom out anymore driving through
The website reservation was half the actual price of the rental. If the reservation could reflect an estimate similar to the actual charges, I think people will be more likely to rent from U-Haul.
Very helpful in getting me a small unit at the last moment, e-bill was nice and easy. Nice people on the phone both at initial contact and when I cancelled.
Again, the website was clunky. I was unable to return online and had to leave the vehicle overnight and 'return' in the morning in person. I feel that the website should be an area of concern. It was unable to 'verify' my location even after i had signed in to the locations wifi connection.
Dedicated service even in the pouring rain 2 thumbs up
Everything was great!
Customer service is always awesome at this location. I pulled up and park the trailer I had rented. I didn't go in right away because I was on the phone with my mother. While I talked to my mother some came out and detached the trailer. Put the trailer light cable in the trunk and gave me a thumbs up. It was just amazing, I was able to catch up with Mom who lives far away and we do not get to chat much. Thank you very much!
Trailer door locking mechanism was misaligned on the right side door, made the trailer doors very difficult to shut and lock.
More accurate billing. I was charged 80 more than quoted on the website. Website would not function to check in and was forced to pay MORE because of it. I turned in a cleaned fueled unit! Will not be renting Uhaul again!
Everything about the process was very easy and very quick.
Staff great
Be clear on where the drop off location is before leaving
the staff was very helpful and polite- great facility!
Put some lube on the tie down strap so they will move a little smoother
The general manager was very approachable and sweet when I asked her a question. She made sure she had an answer for me before I left. Thank you for making the experience pleasant.
Excellent service as always!
Everything was good. Need steps on side of pickup trucks asap. Women drive trucks ! Older ones infact with bad knees!
I have used this location on multiple occasions for both truck rentals and storage rentals. The staff are always exceptional, helpful, and very accommodating.
Nothing
My experience with the Old Town location was excellent!! Great customer service. Everyone that I dealt with was very polite and personable. Very clean and organized establishment. Obviously this location has great management. I initially only needed the trailer for one day and ended up having to carry it over to a second day with no questions asked. I would highly recommend this location to everyone!
send the email to the right person I have no idea who Jacob Laperle is and I keep getting his contracts
Very satisfied with the service I received. I will be utilizing your services more.
No improvements needed. Deven was excellent. She was very kind. A pleasure to rent from this location. The pickup truck was a bit tall lol so next time I will bring a step stool! ??Thank you ,see you again next time...
The entire rental process - reservation, pickup, and return went flawlessly. Thank you.
Very flexible with my pickup time, allowed me to come early and helped me easily access useful tools to move my Piano. I'm very pleased. Thanks!
Nothing, the staff incoming and during check out were friendly, personable and professional. The vehicle was incredibly clean and drove well. Only moved within town but overall exceptional experience!
Nothing. We had a superior experience. It was quick. Staff was friendly and so inexpensive! WIll definately do this again!! Thank you
Excellent service! I ve been dealing with Devin for an extended period of time and she does a great job. I would not hesitate to recommend her professionally. Hayden
Appears to be a very well run facility. Encountered several employees and each was very professional.
Great place to do business. The employees were friendly and extremely helpful and accommodating.
It would be great if it didnt cost so much for mileage the cost of mileage was more then it was for the rental
Nice
Not a big deal but I had originally asked for a 15' moving truck and payment went through for that. A few hours before I went to pick it up I noticed on the app that it had been changed to the largest moving truck. When I arrived and inquired, they said it was because they double booked it. I do not feel comfortable driving something that big and was not notified until I entered the store of the change. They were able to change me back to the 15' and apologized for that.
Everything was good, highly recommend them
THUMBS UP.!!!!!
Briefly explain what information of mine is stored on your servers. Not a negative review but I felt I was sorta being lied to when I was told my ID photos were not being saved on some media server.
The cutomer service rep was outstanding
Everyone at this location was tremendously helpful with my move!
Dont let people rent under my name again. I had to pay a settlement fee to get the reserved trailer I needed because your company allowed someone which I have no idea who the person is, accrue a bill/ fee under my name. Which i had to pay, otherwise i couldnt get the trailer like i had planned on. Very unprofessional experience. Not the location, but the company in general pertaining to this issue.
Everything was great. The staff is awesome! Friendly and helpful. They made it easy to pick up and drop off helping all the way.
I have used Uhaul a few times and have had good experience. Thank you.
I always have a good experience working with these folks. They get me in and out quickly and had exactly what I needed.
Ensure the employer working directly with customers wear masks, have some sort of social distance, and just have some hand sanitizer around the facility.
Helpful staff!!
Everything was great. Customer service perfect. No complaints about anything.
Pickup and dropoff was a breeze. Well run facility.
Everything was very professional and the girls were extremely pleasant... Thank you
Great friendly service
Troy was a pleasure to work with, as always.
I first wanna say the guy at the front desk was super nice and very helpful so what I’m about to say does not reflect how I feel about him cause I’m honestly a little up set nothing serious but when I reserved my unit I was told it was an out side access unit and its not, it’s a unit inside of a unit and I was supposed to get a lock I believe and I did not but anyway the unit was fine and I had a lock already. Just telling it how I saw it. Thanks
I have used Uhaul 3 times now and have good experience. I recommend to anyone that needs to move and also use the storage rooms. Thank you.
The units were dirty and the only employee who wasn't rude to me was the female with the short brown hair. We had nothing but trouble with the automatic payment system, and ended up way overpaying.
Very helpful staff, made it a breeze to get the unit and move in.
Guy who checked me out was super nice.
We have had very good experiences with renting storage facilities from UHaul in Old Town, Maine.
I have never had an issue accessing my unit and the staff is very friendly.
I'm pleased with the service provided.
Good service
When I came to move in on the day I had reserved my storage unit, the ONLY person in the store told me he was unable to help. I was doubled charged too and even after refund was charged again.
Great service
It was a very good experience
Only choice moving from rural nowhere to a different rural nowhere. Truck cabins are cramped, with my dad driving, I ended up on the floor since my dog didn't fit. Hard to cancel storage if forgot.
She was knowledgeable, professional and courteous. I’m very pleased with her service.
Received excellent service in a timely manner.
Courteous staff. Dependable and good running van. Reasonable cost. Clean storage unit.
Everything went very well.
Devin has been incredibly helpful to me and I so happy with the service and attention I have received.
Professional service and well ran. I would highly recommend this storage.
I was paid up and staff locked me out of my unit - unable to unlock in a timely fashion - poor customer service and communication skills. I will not rent here again.
Very friendly and helpful. Was a customer a few years back, had a good experience then too.
Staff was helpful, U-Haul was not. U-Haul doesn't pro rate storage unit if left early. :-(
U-haul has always been my first choice, and this area is no exception it is a good location, and I will use them again.
Thank you!
Have used U-Haul several times and this is the best well kept facility with the most knowledgeable and professional personnel I have encountered. The facility is clean, well lite and monitored by CCTV
Customer service person was very good. Pleasant, efficient and knowledgeable. Everything went smoothly. I'm very happy with my choice to rent here. Great location, too!
The team at uhaul is great! When things come up, they go the extra mile to make something out of nothing. Thanks for the hard work behind the scenes everyone! Miss my crew & customers! - Ex GM, Dustin
Nice facility!!
Great service
Very satisfied with service.
Appreciate the friendly service we received on our first visit to your storage facility.
Service was quick and competent.
I am very pleased with the customer service and willingness to provide the best services at this location. I will refer others here and would use this facility again if needed in the future.
Staff very accomodating and helpful
My experience from start to finish with this facility was horrendous... No one ever reached out to me on the many occasions that there were issues. Never using again and letting everyone i know.
Great service and people
Great customer service. Friendly, polite, and professional staff.
Dustin Pelkey runs a tight ship.. great crew!
They went above & beyond.
Very happy with my experience. Will be a repeat customer.
Dustin was great during our time at this UHaul facility. He made sure we always had what we needed and made the moving in and out of our storage unit easy. THANK YOU!
Although we didn't give them much advance notice, Dustin and staff took good care of our storage needs (including a "loaner" lock and key). Clean, well-maintained facility with great people.
You need to remove the many, many large spiders outside bldg g door
The electric gate was left open all the time. I know that you have cameras onsite and someone was at the facility at those times, but the gate should stay closed.
Everything was perfect!! Very nice employees and facility. APLUS 😊
The concrete or tar had collasped in the road to my unit and there were pieces of it in the lock.I had to get attendant to unlock it.Many of my boxes had fallen down.Big inconvinence.They need to fix
Staff was extremely helpful, courtious, and pleasure to work with.
Dustin provided all the necessary options and information and made quick work of helping with my last-minute storage needs. Great place to do business!
I just needed to get rid of stuff so that's why I closed my storage locker. Will use it again if I need it.
Dustin at the facility I rented from was Great.
Dustin the manager is a great guy. Jessie was also very helpful.. great personalities.
Great experience. No problems at all.
We have been using your facility 3-6 months at a time for the past 3 years to keep my son's school stuff/furniture while he's been attending UMaine and couldn't be more pleased with the service. Thx!
Workers were always very helpful and polite.
Great experience!
Let me start by saying, this previous experience was extremely upsetting to me. I do not have enough character space to go into detail on what happened, but I would love for uhaul corp. to reach me.
The staff and facilities were great!
Was very pleasantly surprised to find all my stuff in great shape after almost 4 years. Only problem I had was in the first few days: some water found in my unit, it was taken care of immediately,
This was so much better before Uhaul took over. Billing sucks!
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