Customer Reviews for U-Haul Moving & Storage at Stillwater Avenue

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Stillwater Avenue

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Clyde S. on

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Very nice people to do business with. And service excellent at a fair price. Thank you for a job well done.

Michael B. on

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You’re good now!

Michael N. on

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This location is great. Katie and Devin are friendly and professional and always take great care of me. Thank you!

Robert B. on

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I was not aware or told that the truck I rented did not have a ramp, that made my move much more difficult. I live 45 miles from rental location so returning the truck for another was not an option.

William P. on

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Excellent staff and service, very helpful and friendly !!

Wayne L. on

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Customer did not leave a comment.

Robert F. on

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All went well, without delay

Aaron L. on

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Terrence R. on

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diane J. on

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fewer auto text messages to user --

Zachery L. on

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Customer Service Representative did not fully inform me of everything that was entailed in renting the vehicle, I paid extra for the insurance and wasnt informed that the insurance wasnt full coverage, now I'm having to pay out of pocket for a scratch that I didnt cause nor know about until i returned the vehicle.

Jeffery S. on

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Rhonda B. on

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Vicki B. on

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I was given misinformation on phone by call center, this seems to happen every time I call...but the folks at the location in Old Town provided excellent customer serviced and made it right.

Derick G. on

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Being the first time to rent a truck, it went quite smoothly. Thank you.

Bill P. on

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They just need a bit better waiting area, that's all. Otherwise excellent staff and facility.

Jonaton S. on

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Jeffrey L. on

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When I came to move in on the day I had reserved my storage unit, the ONLY person in the store told me he was unable to help. I was doubled charged too and even after refund was charged again.

George S. on

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Daniel D. on

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Great service

Glen V. on

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Vehicles had high mileage, also need to do thorough inspection before renting out.

Jessica W. on

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It was a very good experience

Michaela H. on

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Michael N. on

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Good experience. Katie was great. Professional and helpful. Thanks.

robert R. on

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Judith J. on

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Tami C. on

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David R. on

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All good

Connor C. on

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Only choice moving from rural nowhere to a different rural nowhere. Truck cabins are cramped, with my dad driving, I ended up on the floor since my dog didn't fit. Hard to cancel storage if forgot.

Peggy C. on

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I left two pair of sunglasses in the glove compartment. When I returned to the location to retrieve, I was given an empty case. One pair of glasses had been purchased only days before to have prescription lenses put in. I had not had the lenses put in yet...unfortunately. otherwise they would may not have kept them. I am out more money for the frames than the cost of truck rental!

Diana V. on

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See above comments

Richard C. on

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Location is outstanding. Very organized and clean.

April P. on

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Gary M. on

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Rexanne H. on

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Staff were courteous and timely when fulfilling my order for a in-town move!

Shane W. on

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young-mee a. on

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She was knowledgeable, professional and courteous. I’m very pleased with her service.

Timothy P. on

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Customer did not leave a comment.

Donna H. on

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Received excellent service in a timely manner.

Loving touch i. on

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Courteous staff. Dependable and good running van. Reasonable cost. Clean storage unit.

Douglas B. on

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Everything went very well.

Shirar P. on

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Devin has been incredibly helpful to me and I so happy with the service and attention I have received.

denise o. on

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Professional service and well ran. I would highly recommend this storage.

CHAD L. on

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I was paid up and staff locked me out of my unit - unable to unlock in a timely fashion - poor customer service and communication skills. I will not rent here again.

terry c. on

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Very friendly and helpful. Was a customer a few years back, had a good experience then too.

Timothy E. on

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Staff was helpful, U-Haul was not. U-Haul doesn't pro rate storage unit if left early. :-(

Gerald S. on

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U-haul has always been my first choice, and this area is no exception it is a good location, and I will use them again.

Zelder M. on

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Thank you!

Ruthine L. on

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Have used U-Haul several times and this is the best well kept facility with the most knowledgeable and professional personnel I have encountered. The facility is clean, well lite and monitored by CCTV

Douglas B. on

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Customer service person was very good. Pleasant, efficient and knowledgeable. Everything went smoothly. I'm very happy with my choice to rent here. Great location, too!

Dustin P. on

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The team at uhaul is great! When things come up, they go the extra mile to make something out of nothing. Thanks for the hard work behind the scenes everyone! Miss my crew & customers! - Ex GM, Dustin

Herschel C. on

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Nice facility!!

NANCY P. on

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Great service

Al S. on

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Very satisfied with service.

Steve G. on

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Appreciate the friendly service we received on our first visit to your storage facility.

William H. on

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Service was quick and competent.

John S. on

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I am very pleased with the customer service and willingness to provide the best services at this location. I will refer others here and would use this facility again if needed in the future.

Al S. on

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Staff very accomodating and helpful

June S. on

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My experience from start to finish with this facility was horrendous... No one ever reached out to me on the many occasions that there were issues. Never using again and letting everyone i know.

Raina G. on

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Great service and people

Mark G. on

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Great customer service. Friendly, polite, and professional staff.

David P. on

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Dustin Pelkey runs a tight ship.. great crew!

JOAN D. on

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They went above & beyond.

Roger L. on

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Very happy with my experience. Will be a repeat customer.

Madison O. on

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Dustin was great during our time at this UHaul facility. He made sure we always had what we needed and made the moving in and out of our storage unit easy. THANK YOU!

Jim H. on

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Although we didn't give them much advance notice, Dustin and staff took good care of our storage needs (including a "loaner" lock and key). Clean, well-maintained facility with great people.

Laura I. on

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You need to remove the many, many large spiders outside bldg g door

Anita S. on

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The electric gate was left open all the time. I know that you have cameras onsite and someone was at the facility at those times, but the gate should stay closed.

Kelly W. on

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Everything was perfect!! Very nice employees and facility. APLUS 😊

jean C. on

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The concrete or tar had collasped in the road to my unit and there were pieces of it in the lock.I had to get attendant to unlock it.Many of my boxes had fallen down.Big inconvinence.They need to fix

john c. on

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Staff was extremely helpful, courtious, and pleasure to work with.

Jim H. on

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Dustin provided all the necessary options and information and made quick work of helping with my last-minute storage needs. Great place to do business!

Debra K. on

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I just needed to get rid of stuff so that's why I closed my storage locker. Will use it again if I need it.

Patrick S. on

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Dustin at the facility I rented from was Great.

David P. on

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Dustin the manager is a great guy. Jessie was also very helpful.. great personalities.

Jacob S. on

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Great experience. No problems at all.

Jennifer S. on

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We have been using your facility 3-6 months at a time for the past 3 years to keep my son's school stuff/furniture while he's been attending UMaine and couldn't be more pleased with the service. Thx!

Barbara M. on

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Workers were always very helpful and polite.

Monique H. on

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Great experience!

june s. on

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Let me start by saying, this previous experience was extremely upsetting to me. I do not have enough character space to go into detail on what happened, but I would love for uhaul corp. to reach me.

Robert R. on

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The staff and facilities were great!

IMI G. on

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Was very pleasantly surprised to find all my stuff in great shape after almost 4 years. Only problem I had was in the first few days: some water found in my unit, it was taken care of immediately,

RANDY W. on

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This was so much better before Uhaul took over. Billing sucks!

Amy T. on

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