Customer Reviews for U-Haul Moving & Storage at Stillwater Avenue

984 reviews

621 Stillwater Ave   Old Town, ME 04468

(207) 827-1001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(207) 827-1001

621 Stillwater Ave
Old Town, ME 04468

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DUSTIN A. 
Rating:
5.0

Staff were friendly and helpful, as always...

NANCY B. 
Rating:
4.0

Devin is very pleasant and friendly. Greets with a smile and very professional. I would recommend this facility to my friends.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

Victoria N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sara H.  |  Overall Experience 
Rating:
5.0

The staff were friendly and efficient, from my I initial phone call to drop off. Everything was as easy as could be!

KRISTIN O. 
Rating:
5.0

Customer did not leave a comment.

Eric F.  |  Overall Experience 
Rating:
2.0

I got over charged on miles by 400 miles. Was not asked where in New Brunswick I was going. Very dissatisfied. Will not use again ever.

Keith R. 
Rating:
5.0

Very friendly. Did reservation online and was greeted and help right away when I arrived.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The nicest staff helped me!! I am super impressed by how simple and they made everything for me.

Edward R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  Overall Experience 
Rating:
5.0

Not much...Devin knows her job well, great customer service, so polite & professional...

DONDI S. 
Rating:
5.0

Customer did not leave a comment.

joseph s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Devin was very knowledgeable of job & was such a polite young lady.

dondi s.  |  First Impressions 
Rating:
5.0

The crew at the Old Town U-Haul location we above and beyond. Super easy to work with and assist through a first time online registration/pick up. Hands down the most organized and efficient U-Haul experience I've had in 20 years of using U-Haul equipment. Highly recommend.

ANDREW W. 
Rating:
4.0

Just got too expensive

Timothy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

Dannielle G.  |  First Impressions 
Rating:
2.0

I need to contact someone with uhaul because allot of my items are ruined from water damage and covered with dirt that was coming in from the outside dirt parking lot.

Dwan A.  |  Overall Experience 
Rating:
5.0

Y'all do a very good job, very helpful.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Sandra K.  |  Overall Experience 
Rating:
5.0

the manager is extremely efficient and friendly, she makes the process simple and with interest to return there next time we need a vehicle or supplies

ARMANDO R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Courteous and convenient, excellent customer care

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Helen V.  |  Overall Experience 
Rating:
5.0

Nothing, Devin is amazing!!

ANTHONY V. 
Rating:
5.0

Reduce rental on trailer transport if dropped off early.

STARR F. 
Rating:
5.0

Old Town Uhaul staff are excellent! I have rented there several times and always a pleasant experience. Thank you.

Kathi R. 
Rating:
5.0

Customer did not leave a comment.

mike h.  |  Overall Experience 
Rating:
5.0

This process was smooth and the staff was friendly and professional. I appreciated their communication throughout the process and am so thankful they are here!

CARLY M. 
Rating:
5.0

No waiting at this location although it was a little farther away for me so increased my mileage driven. The employee was very efficient and friendly. An excellent experience!

JUDYTH L. 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  Overall Experience 
Rating:
5.0

Professional, quick and clean.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Very prompt, friendly and professional staff. Equipment ready and cleaned...no issue and drop off was quick and efficient. Best service around. Thank you!

DEREK N. 
Rating:
5.0

The staff was super helpful too

William M.  |  Online Move In 
Rating:
5.0

Always use this location to store my college student daughter’s dorm room belongings during the summer. Has worked out great!!!

Roger L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAD P. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL A. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
4.0

Customer did not leave a comment.

WESLEY H. 
Rating:
3.0

I would recommend having the equipment where you reserve it, especially if someone has reserved it months in advance!! Seems simple but uhaul seems to it care at all about how their customers are being treated. Also I am still in the process of trying to get a refund for the extra day I did not use. (This is day two who knows how long it'll take) I would not recommend uhaul and I'd say to the company as a whole you have some major logistical issues that must be fixed before I'd even consider using you to rent again.

Ryan B. 
Rating:
5.0

Nicholi helped a lot! Thank you so much!

Kelly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
2.0

I was very upset as I had made a reservation for a 26' truck two weeks prior to pick up only to find that they had a 20' truck. No one told be beforehand that they didn't have what I had reserved. Needless to say I was upset and wondered why no one had contacted me to alert me of the change to my reservation. There was NO HEADS UP!!!!! It was a frustrating experience to say the least and very disappointed.

ANGELA G. 
Rating:
5.0

First time dealing with this location. Very good service.

YVONNE C. 
Rating:
5.0

Customer did not leave a comment.

FREDT H. 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
3.0

Asked for truck with certain towing capacity. Wasnt until ingad paid that they explained only 2" ball on truck but have reciever but is off center and high. Place I rented trailer from advised against it. Didnt use truck. Still had to pay $85 for nothing. Manager dismissed me saying "I showed you how it works". She didnt. She told me. Big difference. Not happy.

SHANE B. 
Rating:
3.0

Customer did not leave a comment.

DWIGHT H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

I don't feel I should have had to pay for Extra mileage when I made my reservation at the odlin road location but u-haul changed it to Stillwater avenue. I made my estimate based off my selection and had no control over the extra mileage.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Always friendly quick service. I rent a trailer to get home improvement materials regularly. Upon return I am typically met in the parking lot as I back the trailer into the spot. Super easy and nice.

MARK B. 
Rating:
5.0

Pleasure to do business with.

YULANG T. 
Rating:
5.0

Customer did not leave a comment.

Kingsley W. 
Rating:
5.0

Customer did not leave a comment.

CINDY C. 
Rating:
3.0

I was only there for a couple minutes. I dropped off my truck and the person who came out to meet me was Natasha. I told her about the bug infestation and she kindly said there'd be no additional charge when I said I did go over my miles (though I had put in more than enough gas to replace what I used for that). So I thought everything was done - but then the next day, saw there is a pending charge of around $60 additional. I don't know if that was for the extra day or not - because I had called Friday morning, 7/16, to say I thought I would need an extra day but they said they showed my contract going through Saturday 7/17 at 9 am. Which was weird because I thought I had rented just through 7/16, but then I thought it worked out evenly, even if it was a mistake by the Bangor people. I brought the truck back Friday evening. So, although Natasha was perfectly nice and helpful, somewhere along the line there were several miscommunications and I ended up owing more AND having a bug infestation (the bugs were not the fault of the Old Town location)

Peggy K. 
Rating:
5.0

Customer did not leave a comment.

Charlie L. 
Rating:
5.0

Customer did not leave a comment.

SERGIO B. 
Rating:
5.0

Was a great experience! Only possible improvement I could suggest would be have two people working instead of just one, the poor guy had so many people to help and I think didn't need the extra stress. He did a great job helping us out.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAH E. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

EROL S. 
Rating:
5.0

Customer did not leave a comment.

SARA K. 
Rating:
5.0

Customer did not leave a comment.

mike h.  |  First Impressions 
Rating:
5.0

Natasha was very helpful!

ANNA C. 
Rating:
5.0

Had a great experience at this UHaul location. Thank you.

RHONDA B. 
Rating:
5.0

Just right...excellent service.

SIDNEY L. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
2.0

I hope I never have to use U-Haul again. My experience with them was horrible. Customer service is nearly non-existent. My box did not arrive the day it was supposed to. A couple of their employees at this location were super helpful, but it seems the company, overall, is just tanking. Contacting the 800 number or using the live chat was useless. Someone did try to break into our U-Haul Ubox, so make sure you use a good padlock.

Steven L. 
Rating:
5.0

I absolutely want to thank you all for understanding that I had a couple complications getting the truck back on time I appreciate everything that you did for me

RONALD R. 
Rating:
5.0

very helpful at pick up and drop off

JUDITH S. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

This is my preferred choice of u-haul companies.

Jeannette M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

HUNTER S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

HAYDEN S. 
Rating:
5.0

Awesome!!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

SIMONFRANK P. 
Rating:
5.0

Customer did not leave a comment.

Alexa K. 
Rating:
5.0

An absolute great experience. The ladies behind the counter were outstanding, prompt at getting me on my way, helpful outside hooking up the trailer and unhooking when I returned.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Taylor A. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Devon, was Fantastic and a pleasure to deal with in old town, Maine. She was very knowledgeable and set me at ease about the rental.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Old Town location was excellent. Would rent again. Hancock location was a disaster will never even call them again.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Gregory U. 
Rating:
5.0

You can remove Main Street Moving from any recommendations when people use the U-Haul website to locate and retain loading/unloading help. They got back with me very quickly to contract for the job and then didn't bother to show up. The Stillwater Avenue U-Haul in Old Town was able to assist me in lining up more movers, which I greatly appreciated and the company they recommended, Boards Under My Feet, went out of their way to accommodate my needs and provide the service. I called and left messages for Main Street Moving FOUR times and never got a response from them. Not a service that U-Haul should want associated with their name and reputation.

Wayne O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J.  |  First Impressions 
Rating:
5.0

Fast friendly and convenient. Would recommend to anyone looking to store! Thank you for the free lock.

Mark W.  |  First Impressions 
Rating:
5.0

Devin goes above & beyond!

Sherry J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN J. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Outstanding service with great a great price!

SCOTT O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Devin was super helpful and very nice.

Aaron H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

Levi P. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

The crew was great. Easy pick up and return.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Old Town, ME: excellent customer service from Deven

PETER H. 
Rating:
5.0

I'm a Director of Operations for a large Retail Services company. Customer service is a very significant part of our associates daily interaction. I'm always thrilled to do business with a location that provides quality services and a great customer experience. This Old Town location is a great example of a well run, friendly, professional business. I've used this location a number of times in the past and again today. Devin was great. You should be proud of the way this location is run. Thank you.

Michael N. 
Rating:
5.0

Devin was courteous and very professional, providing excellent service. We are very happy to have chosen U-Haul for our moving needs and would highly recommend this facility and the manager, Devin Levesque, to anyone.

BRADLEY K.  |  First Impressions 
Rating:
5.0

Great fast service!

CHRISTOPHER G. 
Rating:
5.0

nothing! excellent!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

BRETT O. 
Rating:
5.0

Devin is amazing.

Helen V.  |  First Impressions 
Rating:
5.0

friendly and professional staff

Derek N.  |  Online Move In 
Rating:
4.0

5s tars once the gate is repaired and closed

Betsy S.  |  First Impressions 
Rating:
5.0

They were very pleasant to work with a the store and they were even able to accommodate a change in return time. I would recommend this place to others

Paula N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
5.0

the staff was very helpful and polite- great facility!

Katherine T.  |  First Impressions 
Rating:
5.0

The general manager was very approachable and sweet when I asked her a question. She made sure she had an answer for me before I left. Thank you for making the experience pleasant.

James B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theresa A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Four Directions D.  |  First Impressions 
Rating:
3.0

I first wanna say the guy at the front desk was super nice and very helpful so what I’m about to say does not reflect how I feel about him cause I’m honestly a little up set nothing serious but when I reserved my unit I was told it was an out side access unit and its not, it’s a unit inside of a unit and I was supposed to get a lock I believe and I did not but anyway the unit was fine and I had a lock already. Just telling it how I saw it. Thanks

Korey B.  |  First Impressions 
Rating:
5.0

Good service

Timothy G.  |  First Impressions 
Rating:
5.0

Courteous staff. Dependable and good running van. Reasonable cost. Clean storage unit.

Loving touch I.  |  First Impressions 
Rating:
5.0

Devin has been incredibly helpful to me and I so happy with the service and attention I have received.

Shirar P.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. Was a customer a few years back, had a good experience then too.

terry c.  |  First Impressions 
Rating:
5.0

Great service

Nancy P.  |  First Impressions 
Rating:
5.0

Appreciate the friendly service we received on our first visit to your storage facility.

Steve G.  |  Reservation 
Rating:
5.0

Great customer service. Friendly, polite, and professional staff.

Mark G.  |  Reservation 
No reviews have been submitted for this location.

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