Customer Reviews for U-Haul Moving & Storage at Stillwater Avenue

1,093 reviews

621 Stillwater Ave   Old Town, ME 04468

(207) 827-1001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 827-1001

621 Stillwater Ave
Old Town, ME 04468

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I only had a unit for a brief time, but the staff was very friendly, the location was convenient, the facility was easy to access, it was clean and well lit. I would definitely use this facility again in the future.

Caitlin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Excellent service from start to finish!

William L. 
Rating:
5.0

The Uhaul crew in Old Town Maine and Endicott NY made the experience hassle free and were so friendly efficient and helpful. Would recommend to anyone!

Ryan L. 
Rating:
5.0

Check out via phone was confusing but attendant helped complete the drop off.

April P. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Great service thanks very much!

Donald B. 
Rating:
5.0

Customer did not leave a comment.

DINA N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Khadine C. 
Rating:
5.0

The people working there are very helpful.

Steve C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deidre B. 
Rating:
5.0

The staff was amazing! So impressed with the general manager, Devin. She made the process so easy and went out of her way to ensure I got exactly the storage unit I needed.

Andrew M.  |  First Impressions 
Rating:
5.0

Have more auto transports trailers.

William E. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Chris R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

I picked up the truck using the phone. The store would not be open for another two hours at the time. They forgot to put the appliance dolly in. I needed it but couldn't wait till the store opened so I had to leave without it . Please double check the orders.

David G. 
Rating:
5.0

The staff here are the best of the best!!! I have interacted with them several times over the years and always brag about them to my friends.

Edward R. 
Rating:
5.0

I signed up online and when I arrived to check in, the manager had my paperwork ready to go and had me in and out in less than 5 minutes. She was very friendly and helpful.

Caitlin C.  |  First Impressions 
Rating:
5.0

What a great process. No wait at all, People were out and inspecting as soon as I pulled. There were signs to let you know where to go and what to do. Easy location to move around in.

Jennifer T. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

The service, from my original call to schedule the use of a van to my return of the vehicle, was superior. Maintaining your current high degree of service requires commitment, not improvement.

Margo B. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Tonya L. 
Rating:
5.0

Customer did not leave a comment.

RICK W. 
Rating:
4.0

Customer did not leave a comment.

ELAINE T. 
Rating:
4.0

Vehicle had a squeal that we didn't notice until we started driving it. When we called to report it(within 10 minutes of leaving the lot) they said basically we had to take that one and to call for roadside service if it breaks down. Luckily it did not break down.

Wendy N. 
Rating:
5.0

Very good service and pricing for what I needed

William F. 
Rating:
5.0

The personnel at this location were very helpful and showed an amazing amount of foresight to make it easy to pick up my trailer- they were retopping their parking lot, so the folks there had prepositioned the AT trailer in a different lot and made it super easy for me to get.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

I would love to take the gal that works the front office out to dinner. She is absolutely gorgeous.

Ryan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie P.  |  Overall Experience 
Rating:
5.0

They were very helpful and professional. Very nice and easy to use

David H. 
Rating:
5.0

Customer did not leave a comment.

Joel C.  |  First Impressions 
Rating:
5.0

The service female representatives provided excellent service and guidance. Initially we rented a 20ft truck then, after filling it up added a large trailer for our overflow, everything went extremely smooth and helpful. Thank you to the Old Town and Bangor U-Haul (who hooked us up with the trailer) teams. I would definitely recommend both teams for all their outstanding work, help, and use them again. Awesome.

Kate H. 
Rating:
5.0

Devin Levesque is amazing and ALWAYS so helpful. She truly helped so much during this stressful move, I don't know what we would have done without her!

Brooke C. 
Rating:
5.0

have a ramp option for trailers. heavy and bulky items would be easier to load and unload.

Norman C. 
Rating:
5.0

Everything was so simple and easy thanks to the exceptionally nice staff!!!

Edward R. 
Rating:
5.0

I have never been serviced this well as what Devin and the crew do.

David M. 
Rating:
5.0

Management is amazing and very helpful

HAROLD F.  |  Overall Experience 
Rating:
4.0

Have trailer balls and receivers available for rent rather than just purchase.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Devin is great!!

Nathaniel M.  |  First Impressions 
Rating:
5.0

Devin is awesome she’s the best. Plus cute to

ROBERT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harrison C. 
Rating:
3.0

Had to contact the pick up site twice to ensure I would get my preferred pick up time and date.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Stanley V. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

I can't remember the guy that rented me the last U-Haul but he deserves a promotion

Nshuti G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

All good...can't think of anything to improve. Customer service is always kind and customer-friendly.

Nancy B. 
Rating:
4.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
4.0

The moving truck smelled like a locker room and cigarettes. The spray of air freshener doesn't really work.

Christopher L. 
Rating:
3.0

Friendly,

Tom A. 
Rating:
5.0

All very good. I very much appreciate the service, the efficiency and the staff.

Wendy G. 
Rating:
5.0

The staff is very helpful and friendly. The operation is top notch.

Wendy C. 
Rating:
5.0

Thank you for friendly service and quick exit👍

TIM G. 
Rating:
5.0

Quick to serve, thank you

tim G. 
Rating:
5.0

Thank you to Devin and Natasha they are both great

John M. 
Rating:
5.0

Thank you, we are very appreciative of the excellent customer service provided by your team and the security of storing our goods the past few years.

Steve G.  |  Overall Experience 
Rating:
5.0

No improvement needed. Excellent service as always! Thank you.

Kathi R. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Everything was great! Fast & friendly.

David R. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Devin and the crew have always gone above and beyond to help all customers out. I see it when I am in line waiting for my turn. They always have a positive attitude and have a smile on their faces. Other companies should take some notes on how this U-Haul location does it the right way.

David M. 
Rating:
5.0

Customer did not leave a comment.

Neil F. 
Rating:
4.0

Customer did not leave a comment.

Darlyne G.  |  Overall Experience 
Rating:
5.0

Not a single improvement necessary truck was where I needed it when I needed it for a affordable price and the staff can't be beat. I'll always return to this uhaul for my business needs

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Excellent facility.

Harland L.  |  Overall Experience 
Rating:
3.0

I was unaware that I had to go online to "return the vehicle" so I got charged an extra fee for "returning late" despite me returning the truck BEFORE the deadline on my contract! I am not pleased with U-Haul and honestly next time I'm just going to hire a moving company. It might be more expensive but at least I won't have to worry about any 'extra charges'.

MAria P. 
Rating:
5.0

Customer did not leave a comment.

SHELLIE W. 
Rating:
5.0

Customer did not leave a comment.

NOLAN M. 
Rating:
5.0

Customer did not leave a comment.

lauren g.  |  Overall Experience 
Rating:
5.0

I have utilized services, provided by U-Haul fairly frequently. Overall, I’ve had good experiences throughout the various locations. However… this particular U-Haul location is, by far, my favorite. Beginning with the manager, who always seems to strive to ensure that customers are as satisfied as possible, while maintaining professional and fair practices…her leadership and management skills show in the practices of her staff. Thank you.

ROBERT P.  |  Overall Experience 
Rating:
5.0

Fast service and very cheerful

DANA L. 
Rating:
5.0

Staff was friendly and responsive. If I’m being nit picky the only improvement would be to clear ice away more quickly. The front area of my unit was treacherous at one point. I get it, Maine in the winter time is difficult. Other than that, it was easy, clean and I felt taken care of at all times. Thx for a great experience!

Daniel p.  |  Overall Experience 
Rating:
1.0

most of my things were ruined in the storage from mice and mold. had a very difficult time with additional charges after move out, communication about fees was not clear and turned out to be incorrect. Would not use this storage in the future.

Brianna C.  |  Overall Experience 
Rating:
3.0

Door ways entering climate control could use more attending (such as, ice build up). Also during icy/snowy weather the buttons stick as well as card slide, they freeze up. I hope this was helpful. This is all due to our wonderful maine climate. 💛 and I moved in during a storm. Then moved in another unit on a warm day when everything was melting. Also having a dumpster on site could be beneficial. (Just a thought) overall I am happy with uhaul services.

Hannah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY E. 
Rating:
2.0

I am not happy the day we moved out the girl didn't put us as moved out and you guys charged our debit card. I'm so not happy about this.

CHARLES and MELISSA S.  |  Overall Experience 
Rating:
5.0

I have used this particular facility twice and will always do my business with you. The staff are very helpful and friendly. Never had a problem!!!

Jeannette M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

ERIK M. 
Rating:
1.0

My account was closed on the 18th of January reminder 30th of January the charge me another $124 because nobody knew how to do their job and cancel out the fact that I was out of there on the 18th next time I need a storage unit I'm going to throw all my stuff out before I go to U-Haul the people were good the facility was good in Old Town the manager Devin was fantastic but the company itself is a bunch of people that just don't care about other people just want the money and that's all they care about so I will never use another facility or U-Haul truck again as long as I live

Wayne M.  |  Overall Experience 
Rating:
5.0

Nothing you can do to improve, everything was perfect. The person that waited on me was excellent.

GERALD K. 
Rating:
5.0

Customer did not leave a comment.

Ryanne J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Randy N. 
Rating:
5.0

The nicest people in the world work at this U-Haul. They were helpful and awesome in every way!! Give them all a big raise!!!

Edward R.  |  Overall Experience 
Rating:
4.0

Staff is awesome!

Daniel p.  |  First Impressions 
Rating:
4.0

Charged for mileage but when I was working the order the main screen said mileage was included at 30 miles...charged anyways. Go figure. Don't trust what you rent online.

Randy N. 
Rating:
5.0

Staff at old town location are super nice and helpful!

LYNNE S. 
Rating:
5.0

Always excellent service! Deven and crew friendly and helpful. My Uhaul spot ,I recommend this location.

KATHI R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
4.0

Customer did not leave a comment.

SHEY L. 
Rating:
3.0

There were security fences down. Worse yet you raised the rental fee twice in 1 year.

Roy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

My side by side was too big for a 10x10 and she immediately found me a 10x15 for a smooth transition. It was greatly appreciated!!!

Lauren L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne M.  |  Overall Experience 
Rating:
5.0

I have not had a better place to put my stuff than the Old Town U-haul I used them for 3 yrs to store my stuff the prices were very good. Security is good for where I was. I would go right back there again if I needed to.

Lisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN A. 
Rating:
5.0

Staff were friendly and helpful, as always...

NANCY B. 
Rating:
4.0

Devin is very pleasant and friendly. Greets with a smile and very professional. I would recommend this facility to my friends.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

Victoria N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sara H.  |  Overall Experience 
Rating:
5.0

The staff were friendly and efficient, from my I initial phone call to drop off. Everything was as easy as could be!

KRISTIN O. 
Rating:
5.0

Customer did not leave a comment.

Eric F.  |  Overall Experience 
Rating:
2.0

I got over charged on miles by 400 miles. Was not asked where in New Brunswick I was going. Very dissatisfied. Will not use again ever.

Keith R. 
Rating:
5.0

Very friendly. Did reservation online and was greeted and help right away when I arrived.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The nicest staff helped me!! I am super impressed by how simple and they made everything for me.

Edward R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  Overall Experience 
Rating:
5.0

Not much...Devin knows her job well, great customer service, so polite & professional...

DONDI S. 
Rating:
5.0

Customer did not leave a comment.

joseph s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Devin was very knowledgeable of job & was such a polite young lady.

dondi s.  |  First Impressions 
Rating:
5.0

The crew at the Old Town U-Haul location we above and beyond. Super easy to work with and assist through a first time online registration/pick up. Hands down the most organized and efficient U-Haul experience I've had in 20 years of using U-Haul equipment. Highly recommend.

ANDREW W. 
Rating:
4.0

Just got too expensive

Timothy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

Dannielle G.  |  First Impressions 
Rating:
2.0

I need to contact someone with uhaul because allot of my items are ruined from water damage and covered with dirt that was coming in from the outside dirt parking lot.

Dwan A.  |  Overall Experience 
Rating:
5.0

Y'all do a very good job, very helpful.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Sandra K.  |  Overall Experience 
Rating:
5.0

the manager is extremely efficient and friendly, she makes the process simple and with interest to return there next time we need a vehicle or supplies

ARMANDO R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Courteous and convenient, excellent customer care

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Helen V.  |  Overall Experience 
Rating:
5.0

Nothing, Devin is amazing!!

ANTHONY V. 
Rating:
5.0

Reduce rental on trailer transport if dropped off early.

STARR F. 
Rating:
5.0

Old Town Uhaul staff are excellent! I have rented there several times and always a pleasant experience. Thank you.

Kathi R. 
Rating:
5.0

Customer did not leave a comment.

mike h.  |  Overall Experience 
Rating:
5.0

This process was smooth and the staff was friendly and professional. I appreciated their communication throughout the process and am so thankful they are here!

CARLY M. 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  Overall Experience 
Rating:
5.0

The staff was super helpful too

William M.  |  Online Move In 
Rating:
5.0

Always use this location to store my college student daughter’s dorm room belongings during the summer. Has worked out great!!!

Roger L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla K.  |  Overall Experience 
Rating:
5.0

Nicholi helped a lot! Thank you so much!

Kelly W.  |  First Impressions 
Rating:
2.0

Very unfriendly service in office

Alfred L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULO EDUARDO C.  |  Overall Experience 
Rating:
5.0

I rented a van when I cleaned out my storage space, and turned it in to a U-Haul facility in a neighboring state, and everything went seamlessly. I was pleased.

CINDY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Very convenient extra storage that we needed in a pinch. Great service from the staff and very convenient getting in and out of the storage unit.

CHris O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBBIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delaina T.  |  Overall Experience 
Rating:
5.0

This is my preferred choice of u-haul companies.

Jeannette M.  |  First Impressions 
Rating:
4.0

No complaints about the storage or site associated with it.

Joshua C.  |  Overall Experience 
Rating:
5.0

The young lady was very helpful, I’m sorry I don’t know her name

KAREN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J.  |  First Impressions 
Rating:
5.0

Fast friendly and convenient. Would recommend to anyone looking to store! Thank you for the free lock.

Mark W.  |  First Impressions 
Rating:
4.0

Overall good for the week that I've been storing stuff, no complaints about the facility or staff at the Stillwater Old Town site.

Joshua C.  |  First Impressions 
Rating:
5.0

Devin goes above & beyond!

Sherry J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian P.  |  Overall Experience 
Rating:
5.0

I rent storage space for an old vehicle each winter from Devin and her group. It always has been an excellent experience making the arrangements, and the space has always been clean and easy to access. They do a great job.

Mark W.  |  Overall Experience 
Rating:
5.0

Devin was super helpful and very nice.

Aaron H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Devin was courteous and very professional, providing excellent service. We are very happy to have chosen U-Haul for our moving needs and would highly recommend this facility and the manager, Devin Levesque, to anyone.

BRADLEY K.  |  First Impressions 
Rating:
5.0

Easy and convenient process, the store/office is very clean and the staff is great!

James G.  |  First Impressions 
Rating:
5.0

The customer service was over the top. Very thankful for your services. Thank you!

Susan C.  |  Overall Experience 
Rating:
5.0

This is the best facility whether your renting a truck or a storage unit. The manager Devin is Excellent. The employee Natasha is very polite and helpful. Just an all around excellent facility to do business with.

Daniel W.  |  First Impressions 
Rating:
5.0

Devin is amazing.

Helen V.  |  First Impressions 
Rating:
5.0

friendly and professional staff

Derek N.  |  Online Move In 
Rating:
4.0

Uhaul was good no issues with them personally but I don't reccomend letting long term( longer than 6 months) in the normal storage. My stuff got moldy and rat droppings and chewed on some stuff but again my key was lost and the people I stayed with neglected the unit. Not uhaul's fault.

lilian b.  |  Overall Experience 
Rating:
5.0

I had a really good experience this year in setting up the rental and taking possession of the bay. The staff member did an outstanding job making me feel at home. He is a great asset to your business.

Mark W.  |  First Impressions 
Rating:
5.0

Staff where helpful, cheerful and always pleasant to work with.

Andria M.  |  Overall Experience 
Rating:
4.0

5s tars once the gate is repaired and closed

Betsy S.  |  First Impressions 
Rating:
5.0

The facilities were excellent and customer service was exceptional as well. Great job. They had everything that I would want or needed!

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

They were very pleasant to work with a the store and they were even able to accommodate a change in return time. I would recommend this place to others

Paula N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Atik F.  |  Online Move In 
Rating:
4.0

Very helpful in getting me a small unit at the last moment, e-bill was nice and easy. Nice people on the phone both at initial contact and when I cancelled.

Margaret C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerrigan W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike A.  |  Overall Experience 
Rating:
5.0

the staff was very helpful and polite- great facility!

Katherine T.  |  First Impressions 
Rating:
5.0

The general manager was very approachable and sweet when I asked her a question. She made sure she had an answer for me before I left. Thank you for making the experience pleasant.

James B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Katherine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

young-mee a.  |  Overall Experience