Very nice people at this location awesome placeJudith C.
Customer Reviews for U-Haul Moving & Storage at Sunrise Avenue
Roseville, CA 95661
(Turn onto Oak Ridge Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
See above comment. Hidden fees and high cost. No one even knew why the 60$ came off deposit. Gas was good. Was only 7 miles over. WHY. 60$ is a lot to my family. You disappointed me UHAIL NEVER AGAIN 60$ form my deposit. Not cool. For tax's? It was for â€œ rental chargeâ€ Please attempt to make right for me and everyone in these hard times. 500$ for 96 miles in 15' truck WOW. THEN TAKE 60$ from deposit for what ???????keith M.
Customer did not leave a comment.Jeff D.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.Kenneth A.
Customer did not leave a comment.Frankie T.
Why not ask me about the personnel at this location. Well he should be fired, the most rude and sarcastic young man. Complained about us being early, about the slow computer, and told us he was just working for the money (well, dont we all). Luckily we got in and out fast, but if this kid was working for me as a company representative, he'd be GONE....Denise C.
Customer did not leave a comment.Emigdio M.
Customer did not leave a comment.Dan S.
Great service!James L.
The staff was very friendly and made the process super easy. Thank you!Brian O.
Customer did not leave a comment.mark G.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Farshid S.
Customer did not leave a comment.patrick R.
Customer did not leave a comment.Jeff H.
Absolutely nothing. It went about as smooth as I could have expected.John S.
Customer did not leave a comment.Robin R.
the truck had zero gas in it when I picked it up - I guess someone syphened the gas out the night before - we had to use a gas can to add gas into the truck so I could go to the gas station and fill it up. This should have been noted on my account so when I returned it they had the correct informationShawn M.
Customer did not leave a comment.Sydnee R.
Customer did not leave a comment.Sharon S.
Customer did not leave a comment.RAY W.
Fuel level was not what was presented. Not sure how that would happen as I know I had to take a photo of the fuel gauge when I was done. Otherwise, no issues whatsoever.JUDY H.
Customer did not leave a comment.Judy T.
Customer did not leave a comment.Barry T.
You don't need to do anything at this location they are absolutely perfect and I have had several different staff members that I've worked with we've gotten several tracks recently Nice & Smooth very pleasant so professional help me with everything even though there's new systems and we're supposed to do most of the stuff our self they still go out with me to the truck and help me I love you U-Haul company this location is the only location we useKIERRA A.
Customer did not leave a comment.Blake F.
General Mgr very helpful & friendly....Sally R.
Customer did not leave a comment.Craig H.
I found the lack of customer service, time management and misleading information to be very disturbing and disrespectful from the Sacramento location. The two gentleman, Richard and Greg from the San Antonio locate were a delight to work with and even arrived early from the eta window provided. San Antonio gets 5 stars. Sacramento none as they made my move a stressful one!Marcelina P.
Customer did not leave a comment.Jose H.
Only because of Julie would I recommend. She's located at the 333 Sunrise, Roseville, CA locationâ€¦.and because of Leo in Lancaster where I dropped off. The fact that there was existing parking tickets from 9 years ago and no one informed me when I made the reservation or checked in was a rude awakening. I was stressed out and exhausted in the preparation of the move and to find this out at the last minute was absolutely absurd. And then to lose the truck when I tried to change it to my friend who was with me was just another obstacle to deal with.june L.
The check out process took too long - 45 minutes. I had reserved the vehicle so it should have been quicker. I was the only customer. The price was higher than what I was quoted when I reserved the vehicle. Two different employees said there was nothing they could do. The after-hours check in site did not work. When I called U-Haul, the customer service person said there was nothing she could do. Three employees all said, â€œthere is nothing I can doâ€. Since that is what they all say, the management must tell them to say that and it is horrible customer service. If the people that work there can't help and customer service reps can't help, what is the customer to do? It was not a good experience. There are other options for truck rentals and I will be using one of those in the future.Rhonda R.
Great serviceJulie M.
Customer did not leave a comment.Daniel C.
My reservation was not at the location where it was confirmed online to be which left me stranded. Then after getting a ride to another location to get my truck, they advised the truck was not on site. It was sorted out hours later and my window to move was much shorter because of it. Horrendous experience.Bryan S.
Customer did not leave a comment.Alexis A.
Customer did not leave a comment.Cynthia S.
I have rented from this location several times over the last few years and dealt with different employees over the phone and in person and everyone has been exceptionally excellent informative kind courteous and above and beyond! I cannot give any better recommendation and I can for this particular U-Haul location. They are absolutely the best.Amber H.
Customer did not leave a comment.Valerie B.
Customer did not leave a comment.Mons J.
Customer did not leave a comment.BENJAMIN R.
I explained the situation to the manager about the fuel when I picked up the truck and showed proof of the amount of fuel I filled the tank with and was reimbursed for the extra amount left in the tank during return.Shaka G.
Customer did not leave a comment.SHARON S.
A clean, well-lit, secure facility within budget that is highly accessible right off the interstate freeway. The local location with onsite, immediate availability of moving trucks, vans and box trucks makes this a hands-down winner.David M. | Overall Experience
Customer did not leave a comment.Ksenia T.
Customer did not leave a comment.JON K.
Customer did not leave a comment.Bruce H.
Just don't use the moving labor as they did not respond nor did they show up and you could not get through to UHaul moving on the phone. After several calls and being on hold, they answered and didn't seem to care. This was not the Sunrise site as those people were great. It was UHaul "moving labor".Leonard D.
Customer did not leave a comment.John B.
Customer did not leave a comment.janelyn K.
Hard to get too. Older truckMichael P.
Customer did not leave a comment.Lisa R. | Overall Experience
What a together manager at that Sunrise Store! He was phenomenal. The moving service through UHaul's "MOVING LABOR" people are horrible. They never confirmed, never showed and we could not get through on the phone to the movers who we were set up with. Finally after being on hold 52 minutes with UHAUL I was able to speak to someone that did not seem to care, canceled the movers. We ended up moving ourselves and are waiting for a refund. So my rating for MOVING LABOR is POOR or NO STARS.Deborah B. | First Impressions
All staff members were Excellent in their assistance.Jerome D. | Overall Experience
This has got to be hands down the cleanest, friendliest and most efficient Uhaul location I have ever been! Dr. Kristopher Bolek.Kristopher B.
AJ was super helpful and provided a much better client experience. Drop off was quick and effortless. The facility was well organized. Some more directional signage to drop-off point would be helpfulScottq G.
Customer did not leave a comment.Mary R.
There were some areas of damaged carpet in the storage building, and rat trap in my storage unit. I am crossing my fingers hoping rats don't damage my belongings while I am gone for a year or more.Jon S. | First Impressions
Customer did not leave a comment.Stacey L.
Consider to offer military/Firefighters/Police misc discount.JEUNG H.
The facility is really nice and seems pretty secure but the signs were hard to follow due to the new construction my first time finding the unit I got turned around multiple different times because there wasn’t a map of the whole building just the certain sections when you came up to them. Staff is friendly. The sign is misleading through when saying 24 hour access or extended hours upon request and the we code to scan was a dead end. I had to move my belongings out last minute and abruptly and I made it for my first two drops but the last one I was 4 minutes late on closing time and I was unable to reach someone in-house to speak to them about the extended hours. I had to unload my belongings somewhere else for the night until morning and ended up haveming to rent the truck another whole day. But I do like the facility and want to give it a chancebrian A. | First Impressions
Good serviceGavin P.
Customer did not leave a comment.KARONE J.
Chris was very helpful, patient, and went out of his way to help!Christy H.
Excellent management all staff they are good take care customer services. Always go there excellent service 💕. Easy 👍 enter and exit storage unit and moving truck 🚒 easy pick up and load unload helper everything good connection to us 😊. Very good place doing one stop everything we can do it.INBO S.
Customer did not leave a comment.BARRY C.
Both employees who helped us were friendly and helpful.Jason B. | Online Move In
Your personel needs to go through a Customer Service training program, I was discriminated for being Hispanic on 2/26/2022 by the girl that was behind the counter, and after I returned the truck and I noticed I was charged an additional $67 after I returned the truck I called to find out why, Someone named Jennifer took my call and was rude, wouldn't listen to me and when I mentioned I would complain she said to do what ever I wanted, things wouldn't changed.Claudia D.
Overall experience very satisfying. Tried another haul company and their customer service sucked. General manager in Roseville made it very comfortable to deal with stressful time including Covid bout. Will definitely use your company again....thank you.emil s. | Overall Experience
Well professional organization take care to customer, excellent 👍 service and kindness.we been using 9months plus very convenient easy to enter and exit.INBO S. | Overall Experience
Excellent customer service and friendly staff!Elaine M.
Customer did not leave a comment.Bill R.
Customer did not leave a comment.Robert B. | Overall Experience
this was a referral from my son and I was very pleased with everything.Sheri A.
Customer did not leave a comment.Craig M. | Online Move In
Customer did not leave a comment.Barbara Z.
Customer did not leave a comment.ANATOLIY T.
Everyone was attentive, prompt, and free of shenanigans. An absolute breath of fresh air that reaffirmed my faith in the great uhaul name. Will always have uhaul top of mind for my rental truck and storage needsROSS W. | Overall Experience
Customer did not leave a comment.Tolli P. | Overall Experience
Truck was dirty and smelled in the cab.Sharon B.
Roll up door hardware on one side was tangled around shaft. Initially unseen when picking up trailer, was discovered at use location due to it hanging up the door when closing. Had to make do as didn't have proper tools to repair on siteJan S.
Customer did not leave a comment.dan D.
Customer did not leave a comment.Jimmie T.
When I put in for my reservation, I was quoted one price online, and was charged another price when it was time to pick up the truck. Even when I changed the time over the phone he said it was going to stay the same price and will not change, lies!!! So, no I would not recommend anyone to go to Uhaul or trust Uhaul. I was told to try a different company but didn't listen. I wish they could ask real review questions on here. They only give you questions you have to answer yes to. They don't ask about the company overall, just how clean the truck is, etc. That's how they get their good reviews, but I'm here to tell you that this company SUCK!Jeremy P.
Customer did not leave a comment.Diane B.
Efficient and quick return process, all business, no pleasantries or friendliness, fine for what this is. Location wise, it's tricky to find the return spot - don't count on your GPS to help you find the right entrance, pay attention to the note on the location name on the website!Aliza E.
Fantastic customer service. Friendly and very helpful!Ryan G. | First Impressions
Customer did not leave a comment.Heidi R.
Customer did not leave a comment.Lisa E.
Friendly and professional staff... All good. Thank youLOUIS B.
Customer did not leave a comment.Sheri L B. | Overall Experience
Employee who helped me was efficient and no-nonsense.Michael G.
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.JEFF K.
Customer did not leave a comment.Steve S.
Mr Begens was excellent and helped two customers simultaneously. Very helpful. He should get double pay for that!Mons J.
Customer did not leave a comment.JesusD F.
Customer did not leave a comment.Mark S.
The in side of the trailer was dusty when I blew I out with my blower, but it did due the job needed.Michael G.
Staff was amazing and very helpful to meet my needs.Lisa R. | First Impressions
Customer did not leave a comment.joon H.
Best uhaul location ever! Well stocked with supplies and trucks, awesome customer service and no long waits! I would tell everyone to use this location for their needs!!DIANNA B.
To long to sign in and out computer slow employees very professionalJack R.
Customer did not leave a comment.Roberta B.
Customer did not leave a comment.KAREN A.
Customer did not leave a comment.Dee Dee N.
Customer did not leave a comment.Blake L.
Leak over unit NEVER repaired. NEVER compensated for damage to storage contents resulting from overhead leak. Filthy floors resulting from standing water from leak. HOT in summer, COLD in winter...NOT adequately climate controlled in back part of building where storage unit located. Mgmt staff was unresponsive much of the time.Sandi M. | Overall Experience
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.ROUNY H. | Overall Experience
Customer did not leave a comment.sam h. | Overall Experience
Customer did not leave a comment.Lindsay B.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Alex C.
Don't charge credit cards without permission. Fix your mistakes quickly. Attach equipment properly. Send the next customer to a more competent company.korey K.
Maybe an app idkMarko Z.
Customer did not leave a comment.william H.
Customer did not leave a comment.Graham O. | Overall Experience
Customer did not leave a comment.Terry W. | Overall Experience
Customer did not leave a comment.Jacqlyn E. | Overall Experience
Customer did not leave a comment.CHRISTOPHER R. | First Impressions
Customer did not leave a comment.Joseph E. | Overall Experience
Customer did not leave a comment.SAMANTHA T. | Overall Experience
Customer did not leave a comment.ROUNY H. | First Impressions
Good people, communication and friendlyHUMBERTO H. | First Impressions
Our unit 1908 12x14 ft had a large pipe in the ceiling opened to the sky among other openings. We moved in during evening hours. The open pipe straddled our unit and a hallway we didn’t use to access the unit. We went to remove our entire household belongings and there was extreme water damage and mold. The janitor said she was mopping the floor up regularly and notified management. In fact, there was a large area of wet carpet and a mop and bucket there leaning on the wall of our unit. We were never contacted. When we left destroyed wet boxes in the wet carpeted hallway I was called a scolded within 2 hours. The assistant manager came to the unit at my request and stated she knew the roof leaked and it was hard to contact everyone. She made no effort to contact us. Her attitude was, I hope you bought insurance. We were refused any money back on the rental of 7 months. No effort was made to help us. Family heirlooms dating back over a century were destroyed. Family wedding photos, antique books, Korean War memorabilia from my father. My Great Grandmother living room carved chair. Many other pieces of furniture and our bed. The extensive list goes on. The bottom of boxes fell apart from being soaked. No replacement boxes were offered. Mold was thick on many items. Framed artwork destroyed. Antique wool rugs molded. The clean white Uhaul paper inside boxes was wet and covered in green mold. The complete disregard and negligence or concern for the massive cleanup my husband and I took days to do was beyond pathetic. We are recently retired and many things we worked for and inherited in our lifetimes was damaged or destroyed. Insurance only covers damages, not lost time dealing with cleanup costs , despair, or unit costs that was a complete waste of money, to say the least. The manager was let go prior to the discovery of our units destruction. The assistant manager said she would try to get us a months rent back at least. The local FRM Chris said no. I purchased 5k of insurance since your facility states climate controlled and an environment like your home. We are reviewing our options for recovery once all the extensive photo documentation is submitted to insurance. The horrendous attitude towards people and their lives is abysmal. You should be ashamed.Carolyn T. | Overall Experience
Customer did not leave a comment.MELISSA LEE S. | Overall Experience
Staff at this facility is especially helpful and friendly while being also efficient and professional. I will go there again if storage needs arise.Joyce D. | Overall Experience
I wish Milage would not be the expensive when it come to rent a truck . Also the spaces for rent little be more affordable.Estela S. | Overall Experience
My storage unit got broken into along with a few other peoples units as well. Highly do not recommend this facility because there is not enough surveillance to ensure your unit is safeSteven G. | Overall Experience
Customer did not leave a comment.Bailey L. | Overall Experience
Customer did not leave a comment.Wayne R. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
Very smooth processRene A. | Online Move In
Thank you Daniel and Megan. Worked their butts off even though there was a massive surge of people and stayed positive throughout.matthew a. | First Impressions
Customer did not leave a comment.Clark R. | First Impressions
The staff were all very friendly and helpful. Thank you for a great storage experience -- I'll definitely be back!Tereza Joy K. | Overall Experience
Customer did not leave a comment.SUSAN S. | First Impressions
Customer did not leave a comment.Danielle F. | Overall Experience
Customer did not leave a comment.JANISRAE M. | Overall Experience
Friendly staff and great customer serviceClaudia I. | Overall Experience
Barely had storage at this facility for 3 months and I got robbed. The manager told me there’s no active cameras in the hallways. I found out through other employees on staff the person who stole over $6,000 worth of my possessions and my identity is a repeat offender at the facility and they still shocking haven’t been evicted from the property (the thief of the facility has a storage unit at the same facility). Other tenants renting a unit stayed after hours and let the thieves in whole robbed me. Management noticed word locks are the common pattern with all robberies on the property and hasn’t stopped selling them to people. Management also hasn’t wanted anyone about the cameras not working in the halls or about the many thefts occurring on the property. My life and my things aren’t a joke and I haul has shown to be the most unsafe place to store my things. Truly unforgivable and the experience was so bad I will never forget it and I will always tell people to avoid uhaul for storage. How uhaul let this go on for so long without property addressing this awful situation is probably highly illegal and I’m seeking legal consultation after it’s become abundantly clear uhaul wasn’t doing their job to keep the entire facility secure. This facility is a hot bed of criminal activity and you all have the audacity not to keep it secure??? That’s a lawsuit no matter what your policy is. Burden of proof can be proven.Jonathan L. | Overall Experience
Customer did not leave a comment.emil d. | First Impressions
James was a great GM. Even though he helped me once it’s a experience I won’t forget. More employees in every field need to have the patience and level of customer service he has. Good luck in the service. Roseville uhaul storage off of sunriseMartin R. | First Impressions
Staff was niceDimitri A. | Overall Experience
Manager (James) was extremely helpful in consolidating my storage units to improve our situation!Michael W. | Overall Experience
James was great. He took great care of us. He was attentive and walked us through the storage unit procedures. He made sure things wee done in a timely manner.Gail M. | First Impressions
Customer did not leave a comment.dharmen P. | First Impressions
Customer did not leave a comment.ROBERT H. | First Impressions
Customer did not leave a comment.Sara M. | First Impressions
Customer did not leave a comment.DMITRIY L. | Overall Experience
Great experience! I had an emergency and was able to get unit same day. I called ahead of time, and they gave me info over the phone as well as in person and gave me options to for my needs best.Anna Z. | Overall Experience
James is amazing and so is the rest of the crewDillon G. | Overall Experience
Need more counter service.Kablia M. | First Impressions
We had a great experience with the staff, just needed the space temporarily during a move. Thanks.Jim K. | Overall Experience
Customer did not leave a comment.ALAN S. | Overall Experience
Customer did not leave a comment.Janet W. | First Impressions
The manager at your Sunrise/Roseville location went out of his way to find a cabinet latch, that fell down the elevator shaft, for me. Made me very happy. One tip. Signs on top of the Roseville-Gateway monument signs on the two cross streets and the entry driveway at this location. Great rehab of an existing building in a popular geographic location of a city.Kristan B. | Overall Experience
Customer did not leave a comment.cassandra g. | Overall Experience
Customer did not leave a comment.DARREN B. | First Impressions
Customer did not leave a comment.Larissa M. | First Impressions
The only problem I had was trying to contact them by phone. I was on hold for over 30 minutes several times. Only to get disconnected twice. The third time after 40 mins.being on hold I hung up.tracy m. | Overall Experience
Customer did not leave a comment.Brenden J. | First Impressions
We would use you again!Dave Kim W. | Overall Experience
Customer did not leave a comment.Max T. | First Impressions
To make moving easier is the gift your staff has given me. Thank you for the one on one care and assistance, making my transition a more gentler and easy one. Your staff excelled and exceeded my expectations in every way.Rachelle B. | First Impressions
I've rented many trucks and trailers from other Uhauls in the past. Those experiences varied between average and poor. However, my experience at your Sunrise store was beyond superior. In particular, your employee Jarren Cheathon made the experience absolutely excellent. Jarren is efficient, friendly, and professional. He was quick to greet me for the trailer return and moved me quickly through the process to finish my storage rental. After a long day of loading, moving and unloading, I really appreciated Jarren's demeanor -- it made the end of a long day nice.Chris B. | First Impressions
Too hot climate was uncomfortable when inside my unit. Otherwise greatdebra w. | Overall Experience
Customer did not leave a comment.RODERICK F. | First Impressions
Sure a lot of rules, but I guess with todays litigious society its some what necessary.Kristan B. | First Impressions
Customer did not leave a comment.Tom C. | First Impressions
I love the added security on each unit!jorie j. | First Impressions
Excellent and responsive customer service by staffMichael W. | First Impressions
Customer did not leave a comment.Terry W. | First Impressions
Ariella is the bestestDillon G. | First Impressions
The staff were all very helpful, but the facility did seem a bit understaffed. We were initially over-charged for our unit, but Jarren was especially helpful to contact his manager and to get everything sorted out. He really went above and beyond in customer service, which seems to be a rarity these days.Anne H. | First Impressions
The lady working was amazing. The place was super busy but she was doing so good.Morgan M. | First Impressions
Awesome customer service! Formally a hospital. Good location. Reasonably priced.Shawnette D. | First Impressions
Very helpful staff and very clean facility!Glenn O. | First Impressions
Friendly staff, clean and well maintained building, air conditioning was not finished yet but its still under construction I even rented a van and they allowed/trusted me to extend and use the vehicle for a little over a week and did not hassle me about the payment. However...the very thin, pale skinned, dorky lookin ponytail guy with the glasses who has no business driving your larger trucks. I literally watched him trying to park one and it was painful seeing how he hit like two other trucks in the process.. also he was very rude and unprofessional to my ol lady and myself. Dude looks like an ugly little rat and in my opinion should be let go. 🙃✌KRISTOPHER M. | Overall Experience
Andrew was excellent. He was patient and helpful with all my questions and needs, regarding renting the truck and selecting the perfect storage space. I'm very glad he was working the counter when I walked up. Everyone else also was kind and ready to help if I needed it. The cleaning staff were all working hard -- and it showed. Thank you for being an excellent staff and facility. Must be well-managed.Tereza Joy K. | First Impressions
Fabulous customer service! Thank you!!Selena M. | First Impressions
Customer did not leave a comment.Joseph V. | First Impressions
Customer did not leave a comment.Chelsea G. | First Impressions
It’s hauntedJoseph U. | First Impressions
Customer did not leave a comment.Kathryn D. | Overall Experience
Customer did not leave a comment.AMY ELIZABETH Z. | Overall Experience
Customer did not leave a comment.Marta A. | Overall Experience
Great customer service! Extremely professional and very curtios.Erik L. | First Impressions
Guys behind the counter were very helpful. Great customer service!tracy m. | First Impressions
The storage unit floor just needed to swept out a little bit before I moved in.Brian H. | Overall Experience
Customer did not leave a comment.Devonna J. | First Impressions
The staff is extremely friendly and helpful.Jason Y. | First Impressions
The guy that helped us was quick fast and aloneLucio H. | Overall Experience
Great service. I appreciated the complimentary trolleys.Cora C. | Overall Experience
Staff is great, helpful and definitely make things a lot easier. The facilities clean so that’s a plus. Overall very happy with choosing to rent a storage hereAngela A. | Overall Experience
Customer did not leave a comment.Jennifer M. | First Impressions
I needed a second storage unit, the other day Jarren was so helpful that I decided to go during his shift so he could help me out. For the second time this week, Jarren took the time to show me the available units and work to meet my customer needs. U-Haul is lucky to have such a great employee.David V. | First Impressions
I rarely fill out surveys but my experience was excellent. Jarren took good care and took the time to help me out without rushing or pressuring me into a decision. I have been in customer service for over 17 years and now days you rarely see that level of professionalism.David V. | Overall Experience
Customer service is excellent!!! I had a problem with my rental and they worked it out.Cynthia P. | First Impressions
Matt and Ayellia were absolutely a pleasure to deal with. Very helpful and friendly staff. Even though it’s a bit of a drive, I’ll come back just to deal with them. As a matter of fact, we have to bring another load and I’m absolutely going through them again.Talal H. | First Impressions
The manager James Hansen was very helpful in resolving an issue created by poor systems integration. U-Haul should really invest in their IT infrastructure to ensure seamless Customer experience. If it were not for James this rating would be 1*!Tom H. | First Impressions
Great staff, easily accessible units, and plenty of carts to use.RYAN D. | Overall Experience
Customer did not leave a comment.Bibiana R K. | First Impressions
Hard to locate., inconvenient access to storage area, staff themselves have a hard time locating storage unit. Staff very patient and great customer service howeverCorina N. | Online Move In
Customer did not leave a comment.Kenneth D. | Overall Experience
Very clean. Just need more directional signs guiding you to the office. It’s up a steep drive and behind a building. A little bit hard to find. Staff was VERY KIND. The facility is cleanKim S. | First Impressions
Honestly the best experience I've had yet with truck rentals and storage facilities AND even buying units hands down and I'm not just saying this. Manager James was/is a super professional but also super cool/friendly guy, as well as helpful and knowledgeable of his job and the company. Look forward to continuing business at the North Sunrise locationKRISTOPHER M. | First Impressions
The young man that helped me check in was awesome and took care of me very welledwin c. | First Impressions
so user-friendly, fantastic facility, great customer service!Shannon L. | First Impressions
Customer did not leave a comment.NEMA B. | Overall Experience
The reason I wouldn’t recommend is I had reserved a unit online, got confirmation and the reservation couldn’t be found. So I’m not paying money for a bigger unit because I was there with my stuff and needed to store. It’s a Saturday and of course it’s going to be very busy but there was not enough staff on to help people. It was a very long wait. Your staff was very pleasant and helpful but very over worked which is U hauls fault, not the staffs fault. They were trying to do both uhaul trucks and storage. It was a lot for them! The other reason for the low rating is your co Outer system is slow and and accurate. I was told it was better to pay my bills in person because of glitches many times payment doesn’t get recorded. Really, in a technical world full of technology I shouldn’t pay online. That seems ridiculous but after losing my online confirmation I believe it!!!!Gabrielle S. | First Impressions
James (Mgr on duty) was exceptionally helpful and professional. However, I did not find the same experience with other two staff at front desk. Maybe they were still in training...frustrating being treated like a "number" and not a valued customer. James was WONDERFUL and made up for the inexperience and unprofessionalism of the others.Sandi M. | First Impressions
Thank you for kindness and friendly.INBO S. | First Impressions
Customer did not leave a comment.Michael W. | First Impressions
Customer did not leave a comment.Robert B. | First Impressions
Customer did not leave a comment.David M. | First Impressions
Customer did not leave a comment.Sharleen A. | First Impressions
Customer did not leave a comment.Robert S. | First Impressions
Customer did not leave a comment.Denise G. | First Impressions
Customer did not leave a comment.Darlene S. | First Impressions
Rented a truck and got a free storage unit for the month. Great service and friendly workers.Frank M. | First Impressions
Customer did not leave a comment.CHRISTOPHER S. | First Impressions
Customer did not leave a comment.sean r. | First Impressions
Well kept and clean. The staff were also great and helpful.Rolan O. | Overall Experience
All the staff was very friendly and polite. They were very professional.ERICK C. | First Impressions
The unit I was supposed to move into is still being built. I had to transfer to a bigger, more expensive unit than I had requested, however, the condition of the storage unit is phenomenal and I am very happy with the facility.Melanie O. | Online Move In
I will say this rating has nothing to do with the gal that helped me and it all boils down to what I'm assuming is cooperate. The building where my storage is at is under construction and adding units. Those units won't be available for another month. However they added them to there website as though you can reserve them today. I went in there and they had one unit left which was much smaller than the unit I reserved. I felt bad for the girl because she said pepole were going in there all day expecting a storage. Poor planning on the businesses partANGELA A. | First Impressions
Staff was helpful. Loved it. Thank you. Provide ramps though.Autumn S. | First Impressions
Customer did not leave a comment.Alexander H. | First Impressions
Matthew was a great help and made it all so easy and accommodating. Great representative of the Uhaul companyTimothy M. | First Impressions
From the moment we got there till the moment we left your staff was amazing! We were in a move and the young professional man working the office took care of everything we ran into. He is an asset to your company.Pam H. | First Impressions
Thank you for the free additional storage unit you were able to provide me with , I didn’t end up using it and would like to know if any additional fees were added or is there a refund? Please advise my phone is 5303190138Julie L. | Overall Experience
Don't leave your card information with them they'll pull out money whenever they want without your permission.JESSE P. | Overall Experience
Customer did not leave a comment.EMILY C. | Online Move In
Customer did not leave a comment.NATHANIEL H. | First Impressions
Made moving a breeze with good equipments and easy access to the storageJoe N. | Overall Experience
Customer did not leave a comment.JAMES S. | Overall Experience
Best storage experience of our lives. Friendly and helpful staff. Well-supplied store, and — best of all — climate controlled for long-term storage. Really good and safe experience, unlike some other places we looked at. We highly recommend the facility on Sunrise in Roseville, CA. Good on you!Connie R. | Overall Experience
Arielle took a really bad ubox experience and made it tolerable she was very helpful. She’s an excellent employCharlena P. | First Impressions
The very nice front office person, Angelina , sorry if that is not her name, took care of everything, was perso able, showed us all details and told us to contact her if we needed anything. We felt very happy with our decision for uhaul and we treated like friends.Dave Kim W. | First Impressions
In the morning when I checked in the guy clerk was very helpful and considerate. When I came in the afternoon for the storage unit put my items in the woman working behind the counter was very rude and not very helpful. That is the only reason why I'm putting below average . If it wasn't for her this facility is excellent . This was on March 17th 2021.Alicia P. | First Impressions
Customer did not leave a comment.Brian B. | Overall Experience
Find kind and helpful staff.Gregory P. | First Impressions
Customer did not leave a comment.Ian R. | First Impressions
Customer did not leave a comment.Jessica K. | Online Move In
Customer did not leave a comment.Jon S. | First Impressions
Customer did not leave a comment.RYAN M. | First Impressions
Customer did not leave a comment.Nancy P. | Overall Experience
Staff not helpful and check in and check out times are too longMuhammad K. | Overall Experience
The computer System needs to be up dated and a lot faster and easier for the workers..kirt l. | First Impressions
Landon was extremely helpful and I must say all the staff were helpful and friendly. This is a great facility in the area to store at!Mark L. | Overall Experience
The staff were always so helpful and it is a very secure placeKristina H. | Overall Experience
Joe was very polite, courteous, and helpful. I appreciated his assistance and would highly recommend the facility.Cortnee n. | First Impressions
Customer did not leave a comment.CASONDRA A. | First Impressions
Customer did not leave a comment.Bob E. | Overall Experience
Customer did not leave a comment.TYLER L. | First Impressions
Do not like the fact that I was forced to buy a "U-Haul Lock" to lock up my storage area. Why is this?Michael D. | Overall Experience
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.Alexis K. | Overall Experience
Customer did not leave a comment.rebeca a. | Overall Experience
So far, so good! We have been pleased to this point, although we did nearly have a mix up in the units assigned and agreed upon. Vickie-Marie WardMenzaleh Temple #16 D. | First Impressions
I showed up and only one person was working and I must have waited 5 mins or so while he was in back or restroom. After everything else ran smooth regarding the storage except the fact some maintenance was being doing and they had their vehicles parked in the unloading/loading dock area.ALAN S. | First Impressions
Customer did not leave a comment.Gjuan H. | First Impressions
Customer did not leave a comment.SHANNON G. | First Impressions
The unit I reserved was not available when I got to the facility. There was 2 people working but only one was handling customers. The other was working on the computer, she could have easily helped given the person in front of me took 20 min to rent a truck and that was just the time after I got there. I was very disappointed in the 2nd floor unit and my moving crew almost didn’t help because of it.debbie L. | First Impressions
Customer did not leave a comment.Troy P. | Online Move In
I had an awesome experience the guy working was extremely helpful coming in and outside because I had left my mask at my old place while loading.. I even bought a lock..Stephanie W. | First Impressions
Both Sunrise and Wills street facilities provided excellent support during a very stressful move! They were all amazing! Highly recommend!!Catherine C. | Overall Experience
Amazing staff and Ryan was very helpful! Clean, organized, and good operation all around!Elijah T. | First Impressions
employees at this site were extremely RUDE!!! Have not had a positive experience there yet. Thinking of moving to another storage facility even further away just so I don't have to deal with them.lisa f. | First Impressions
This storage unit is about 3 hours away from where we're moving from. We decided to check in online because we knew we'd get there late. Having the access code would have been extremely convenient for us had it worked. We got there WITHIN the unit access hours but after the staff had left. Customer service over the phone and chat has absolutely no ability to help you with literally anything because even though it's uhaul, from the website, and the number is on the facility door, they're separate from them and can not help I any way shape or form. Alls the woman on the phone kept saying was, "this facility probably hasn't set up 24hr access." I said, "it says 24hr access right above the security box...it's 8pm..." and alls I kept getting after that was, "there's nothing I can do." It was literally our only available day to move our belongings and we had no other option. Luckily, a very nice woman who was accessing her unit let us in and helped us move inside. So all in all, this facility might be amazing, but holy smokes did the virtual customer service stink! I've contacted CS over chat before and they've been able to help, but little did I know they aren't connected to certain facilities in any way! Why in the world even have a 24/hr CS team if they literally can't do anything? The point of the code was to be able to access our unit contact-free on our own time. No where did it say it wasn't going to work! Make it known on your site that your having trouble with access codes or give more ability to help customers to your CS department.Chelsea M. | Online Move In
We moved out on September 21. Although we notified the staff and left the units clean and open, we received three separate bills after that one for each unit. This was very disturbing. We called and were told by Customer Service that it would not happen. It did anyway. I would have given an Excellent rating had this billing nightmare not happened.David K. | Overall Experience
Customer did not leave a comment.Shannon S. | Overall Experience
Awesome storage facility easily accessible from the freeway. Staff very friendly. So glad we picked this location out of all possible choices. Also was able to return one-way Uhaul truck. Can't say enough positive things about the place.Mark L. | First Impressions
I did not receive the dolly I ordered or mattress pads. The uhaul smelled completely like a skunk and stuck to the items I moved. Absolutely awful experienceAlec L. | First Impressions
I reserved a ground level unit with a credit card and then called 2 days prior to moving to ensure there is a ground level unit available, and was told that YES a ground level unit available to me. When I arrived there was no ground level unit and it took me twice as long to move in. I couldn't go anywhere else because I was on a strict time-line and felt like I was basically taken advantage of. I am currently looking to move my stuff out after only one day in storage due to the lies this company told me. Would not recommend this place to anyone for anythingLance L. | First Impressions
Both employees that assisted us were super friendly and extremely helpful. We had a nightmare of a time with actually renting a truck so it was nice that UHaul was able to somewhat redeem themselves through their storage system.Alexa R. | First Impressions
Check in time took 1.30 hours even though I had made online reservationMuhammad K. | First Impressions
Customer did not leave a comment.Dustin S. | Overall Experience
Dawn has helped us a number of times with a difficult move with lots of delays. She has bent over backwards with her friendly and helpful customer service. Highly recommend.Gayle S. | First Impressions
The elevator was not workingKENECHUKWU E. | First Impressions
Customer did not leave a comment.Peter H. | Overall Experience
I would recommend helping the employees to upgrade their internet or computer equipment. They have ran into issues multiple times when I’ve gone in for a purchase, all due to computer issues. It is clearly really stressful for them, especially because customers get frustrated about having to wait while their computers continue to have problems & respond slowly. I think it would not only help the employees but increase customer satisfaction! I’ve interacted with 5 + employees at this location & found them all the be professional, kind & helpful!Alexis K. | First Impressions
Customer did not leave a comment.Wesley C. | First Impressions
Great service, nice facilityKaplan P. | First Impressions
Customer did not leave a comment.JESSICA L. | First Impressions
The customer service was excellent. I even had a rep remind me of my payment due date before it accrued a late charge which I truly appreciate given the hustle and bustle of my life. It truly meant a lot to me as a hard working single mom. When I moved in there were a LOT of leaks in the roof and I even had to change units before actually moving in due to water damage and leaks. Because of this I made sure to get the extra insurance coverage. I'm glad to say that while there were lots of leaks in the roof, thankfully my unit did not appear to have any water damage during the course of my rental agreement. I was also happy to see a lot more tenants moving in while I was moving out. So nice to see a small business thrive!Miranda H. | Overall Experience
Staff including the manger is very rude. They couldn't find time to check me out professionally, they wrote my information on a post it note and sent me on my way. Same exact treatment you get when you rent something from U-Haul. Hopefully someone decides to bring in some responsible leadership, at that point they may be able to turn this facility around.Darin F. | Overall Experience
Dawn really knows her stuff!! She as well as the other staff members were great, helped with our needs. Very busy location but staff manages to keep up with demands wihile maintaining a good attitude!!David R. | First Impressions
Staff very helpful and knowledgeable as well as friendly.Christina M. | First Impressions
We moved ourselves 400 miles. We had to use two trucks and a trailer as well as a storage facility all from U-Haul. The moving process took us quite a while, partly because of COVID epidemic, but we successfully made the transition because of the friendly and knowledgeable staff, the dependable vehicles and solid packing materials, and the clean and secure storage facility, all from U-Haul. Thank you U-Haul!!Howard A. | Overall Experience
Great staff and great overall experience with this facility. Customer service was excellent!Denise S. | Overall Experience
Great experience. But, as an Active Duty member that has been using U-haul for several years. It’s strange that there is military rates for storage..Travonta J. | Overall Experience
Customer did not leave a comment.Saied H. | Overall Experience
Dawn at the 333 sunrise Ave in Roseville was amazing/ friendly and sweet. I had the worst day yesterday plus experience with the 800 haul(phone) & she did everything possible to help me.Melissa S. | First Impressions
Lovely, straightforward service. Thank you!Kimberly M. | First Impressions
The manager at this location is so rude, zero customer service. What has happened to U-Haul? How is someone like this running a facility. If you have an issue to bad your dealing with corporate U-Haul it’s not my problem, you want help with storage to bad we don’t have time. Pay your money and take what we give you. if you don’t like it call a hotline in which no one answers. I will try my hardest never to use U-Haul again.Darin F. | First Impressions
Customer did not leave a comment.Laura M. | First Impressions
Customer did not leave a comment.Julie R. | Overall Experience
The entrance to park was awful. I couldn’t tell where the entrance was. There was no sign from the direction I came from. The customer service was great. He was very helpful and pleasant.Shannon S. | First Impressions
I reserved a 1st floor storage and when I arrived at the location to check in they no longer had a 1st floor storage available for me. I was pretty annoyed that I make a reservation and what I request its no longer is available.Destiny E. | First Impressions
Very friendly and helpful staff. This almond with the truck, trailer and facility made my move less stressful. Thank you.Howard A. | First Impressions
Employees were never able to help you with your issues and they couldn’t find the receipt In the system, or needed a managers override, complaining that the system is too old.. always an issue thereMARTHA Z. | Overall Experience
The staff was very helpful and accommodating. The rooms are clean and well-maintained. The security and climate control are a big bonus.Colleen S. | First Impressions
Dawn is wonderful. Very helpful and professional!JULIE G. | Overall Experience
Dawn whert is a great asset to your company.daryl M. | First Impressions
There is no trash can for renters anywhere very inconvenientTaylor C. | First Impressions
Ms. Dawn was so awesome and very helpful and knowledgeable, very friendly.Ana D. | First Impressions
Customer did not leave a comment.mark y. | First Impressions
Ms. Dawn, she was very kind and helpful very well, excellent customer service.anna d. | Overall Experience
Customer did not leave a comment.WARREN S. | First Impressions
Customer did not leave a comment.Dale B. | Online Move In
Uhaul has improved their service and fleet much over the last twenty-two years. The 333 Sunrise Ave location has helpful and professional employees and thank goodness for the operational elevator. Good job everybody and thanks!jason g. | First Impressions
This facility was so excellent with customers service. I hope yo can acknowledge the workers: Dawn, Katie, and the gentleman who was working with Katie Copeland the morning of April 4, 2020 at 8:30-9:45am. The service was just so good, I felt important, safe, and cared for. Thank you so very much.Janelle B. | First Impressions
Dawn ... the best ever ... Dawn goes the extra mile fo her job ... U-haul is very fortunate to have an employee like Dawn ... Dawn is management material ...David C. | First Impressions
When I went in to set up my storage it was apparent that many of the staff members were not trained eventually somebody did come over and was able to help me it did take excessive amount of time everybody was very polite though. When I came just about a month later to close my account it was on Saturday it was a young girl working and a young man you could tell he wasn’t trained but he was polite but the girl seemed like she was inconvenienced after waiting a while I did leave came backWithin the hour and the young girl was in the restroom I could hear her talking on the phone I was waiting in line she came out of the restroom and was began texting on your phone and then eventually came over to help me other than the staffing everything else was greatgale t. | Overall Experience
The guy checking me in was so helpful on 2/10/2020 I had to come back and get a storage unit my move didn’t go as planned and he made it really easy!Heather M. | First Impressions
I think they are still learning the software system but very friendly and willing to make things rightShawn-Marie M. | First Impressions
I think its so new they are still learning how to operate software system. I had a few issues. But very friendly and willing to make it rightShawn-Marie M. | Overall Experience
I had the best overall experience with U-Haul was great! the 800-#Could use some more training. the straps on the flatbed came loose several Times.Miss Luna in the Vegas office was great!MARTHA Z. | First Impressions
Dawn was so friendly! She is new and tried so hard to do a great job for us. She is very conscientious and cares about the customer!Lisa S. | First Impressions
Love the site, was greeted well and very pleasant employee's. Love it and I feel like my things are safe.christine k. | First Impressions
Nolan, Dawn and Melissa were wonderful to work with. They took care of all my needs and were very accommodating to make changes very quickly. Very professional group!JULIE G. | First Impressions
Nicole was very helpful and courteous, thanks Nicole!Matthew B. | First Impressions
Nolan was very professional and helpful on a brand new service offered at his locationNick A. | First Impressions
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