I had a terribly negative experience with U-Haul. First, I was told on the phone by someone at the Wills Road U-Haul that I could arrange for the truck on Wednesday afternoon, pick up the keys, then leave it overnight, and pick it up early in the morning. When I arrived on Wednesday afternoon to do that, I was told the only way I could get it at 5:15 AM on Thursday was to use your 7/24 system, and they help me set that up. Because I had hired people who would be waiting for me at 6 AM to start loading, I went extra early to get the truck â€“ â€“ and thank heavens I did. When I arrived at 5:05 AMâ€”a single female, in the dark, I had to go through all the required photos and then was asked for verification. Had I known ahead of time, I could have brought my passport, or printed out my emailed reservation, but instead my only option was to risk waking a friend at that horrible hour for verification. Out of desperation, I finally did that. Then I got the truck number, but the truck was nowhere to be found. When I called for help at your â€œgo U-Haulâ€ number, I had to wait about 10 minutes, still in the dark in an isolated truck lot. The gal on the phone was terrific, but in the end she had to send me to a different U-Haul location. After driving around in the dark, and walking around with a flashlight, I finally found the truck. I logged on again to get a combination to open the padlock, after she had altered my reservation, but it didn't work. She gave me two more combinations to try, and we tried them all in various ways, but with no luck. By now I was already too late to meet people at 6 o'clock as planned. She finally told me I would just have to wait till someone showed up for work, and we hung up. I kept fiddling with the three different combinations and finally was able to open the padlock, get the keys, and be on my way. In all it took me one hour and 10 minutes to get the truck. So you can probably understand why I'm not a happy customer. I will say that turning in the truck was pleasant and easy and welcome after a long hard day.Dlorah B.
Customer Reviews for U-Haul Moving & Storage at Sunrise Avenue
Roseville, CA 95661
(Turn onto Oak Ridge Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need better street marking to show where main entrance is located. Came in where street address is but that's the back storage area.Robert M.
Rude workers and manager . DisrespectfulHenry A.
Customer did not leave a comment.Brenda V.
I have to say, I had the absolute best experience with U-haul. Everyone was so helpful and accommodating. I will happily recommend U-haul to everyone.Genel M.
Customer did not leave a comment.Shelly A. | First Impressions
Customer did not leave a comment.Eduardo C.
Nothing. Everything went well and your staff was really friendly and knowledgeable. I will definitely go to this location again when I need a truck.SHELLEY B.
The young man who checked in our truck was very polite and helpful.JOHN B.
The truck we received had soda pop all over the dashboard and floor, we had to clean it out ourselves. Very dissatisfied in regards to that. I think uhaul should stick to the higher standards that they once had and and stick to their policies of returning the truck the way they received it.LISA G.
Luis helped me by providing details of the actual cost of truck and working with Vacaville personnel to address fact that I was over charged.Tracy R.
Customer did not leave a comment.Carter Z.
Customer did not leave a comment.Christine D.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Diana L. | First Impressions
Easy and quick check in and check out. Clean office and nice employees.R Patrice B.
Customer did not leave a comment.robert Z.
Staff did not care to be helpful - didn't seem like they wanted to be thereJeremy E.
Richard was really great with helping us find a unit that worked for what we needed.Andrew H. | First Impressions
Customer did not leave a comment.Synnea G.
Get the check engine lights cleared, inform customer of any faulty gauges and issues with the truckZunair H.
The person helping me was rude and had BO.David J.
Doing great thanksRicardo C.
Customer did not leave a comment.Susan A.
Customer did not leave a comment.Adeel A.
Customer did not leave a comment.Jorden B.
Provide newer equipment for local rental customers.. I received the oldest closed trailer on the lot which apparently is standard procedure?!?Stevan G.
The two men working the location when I was there - were absolutely great! Efficient, Friendly and helpful. I will only rent from this location from now on.Sandy D.
Customer did not leave a comment.Rebecca and Mike M.
Customer did not leave a comment.cari O.
Equipment was not working when I arrived and delayed my pickup by an hour.Rob P.
Better security? I think people may be living in the storage units.Walter M.
If you do not have UBOX containers, don't allow customers to schedule them, just to be informed the day before they are scheduled to arrive that there are none available. Very inconvenient.Alan S.
The vehicle was super filthy on the outside, but the staff was amazing and very helpful and friendly.Ryan R.
Customer did not leave a comment.Adam L.
Second time I rented a 6x12 trailer.Both of them are a bit worn. I had no problem with them, but last weeks was not water tight.David R.
I turned in 9 bundles of packing blankets at this location when I returned equipment. We ran out of room for them inside the 3 uboxes that's on another order. This facility was very helpful and well organized so I would definitely use them again.James W.
Staff was very Pleasent and helpful. Highly recommend this location.randy K.
Great employees. Very Nice and Fast in and out !Mario G.
Customer did not leave a comment.larry h. | Overall Experience
Don't make a senior man carry a load of blankets out to a van parked 200 yards from the front office. Wife had a walker and my brother had to carry Blankets. Very visible he had a limp and struggled walk..Not the best customer service and there was no other customers in the buildingâ€¦ I was not happy. Prob wont go back to this location againdesie C.
The truck was clean inside and out. The stearing was very sloppy. No one explained what the cost would be until it was time to pay. I had just rented a uhaul within a week and expected to pay the same amount but since this was a Saturday it was higher. I wish I knew before.Cynthia R.
Customer did not leave a comment.John S.
Everything went smmothly, great service!Ronald F.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Valerie B.
great experiencefermin Z.
Customer did not leave a comment.ted K.
There seems to be miscommunication between the website and customer service over the phone and the actual U-Haul locations. For example I was told I was â€œluckyâ€œ that there was an available Ubox container at my pick up location, even though I had paid for the reservation and selected a time and date. The online reservation manager should have a disclaimer that it is not a guaranteed reservation and it's pending unit availability. I would've love to know that I could not count on it 100%, and thankfully there was one available, but it would've really changed and messed up my plans if there wasn't one available. I had also pre-scheduled my drop off at home months in advance. Leading up to the delivery date, I called to confirm at least four times and was assured that it would get delivered on the specific date. When it didn't show up on time, I called one more time and was transferred to the local office where they told me they didn't do deliveries on that specific day and could make an exception and would do me a favor by delivering a day later than I had planned. Even though the actual box got to the local shipment center earlier than expected, I had to change my plans and not have access to my things on the dates that I had planned to, so it was inconvenient. It seems like there should be more communication about actual capacity and availability between local offices and the main U-Haul customer service . Overall I was pleasantly surprised by the cost of the service and the capacity of each container. I would definitely recommend it to people I know, with the caveats for scheduling conflicts.Kenzie H.
Love the staff, guys did so well without having a manager on site. A special thank you to Sebastian and his team for the help!Liza L. | Overall Experience
Poor customer service horrible serviceRichard H.
Customer did not leave a comment.Liza L.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Ivan S.
It’s needs to be lit up. I’m a female and will not enter the facility alone. Not enough escape exits and with it being cement walls it’s very creepy when you deep in there. I refuse to enter the buildings alone at night time. It sucks because I often need in there past dark time.Lora S. | Overall Experience
outstanding seviceDaniel G.
Customer did not leave a comment.Ed K.
Customer did not leave a comment.Gary F. | Overall Experience
Customer did not leave a comment.ROBERT P. | Online Move In
Customer did not leave a comment.angelika s. | First Impressions
Customer did not leave a comment.Thaddeus K. | First Impressions
I worked closely with Julia while she was there, and now with Jennifer, and I give them both a big thumbs up!!!!! Great customer service! Thank you!Jennifer M. | First Impressions
Customer did not leave a comment.oliver V.
Switch to using only metal boxes. Had damage (no claim filed) only in wooden boxes. Too many furniture pads received. Should be allowed to return them.Gary C.
Customer did not leave a comment.Wayne W.
Customer did not leave a comment.Jim R.
Customer did not leave a comment.Ashley S. | First Impressions
Jennifer, the Asst Manager at Sunrise Ave was incredible. Responsive to my needs, attentive and fully professional. She took care of everything quickly and efficiently. I strongly recommend that you do everything you can to retain this finest quality employee!Steven H. | First Impressions
Customer did not leave a comment.Kay W.
No improvement needed. Excellent service. Box arrived 5 days before promised. Very please and satisfied with U-Box. Will use again for next move a materials.Linda M.
you did great friendly and helpful answered all my questionspaul P.
Customer did not leave a comment.MARTIN B. | Overall Experience
Customer did not leave a comment.Malak F.
Seemless pick up and drop offWalt W.
Continue to give the same great service I received today. Your employees were very friendly, and got me in and out of there quickly.Mike W.
Customer did not leave a comment.Nestor N.
Initially I choose poor as my experience, however, Julia helped me with my issues and made things right. Overall, horrible experience and i most likely wont use Uhaul again. I marked the truck as being "clean" when i picked it up, only for me to start my drive with the windows down and had, what i believe to be dog hair, blowing all over the place. There was dog hair that got on my food, in my drinks and almost seemed like whoever was in charged of cleaning the truck just swept everything under the seats. Also - I was going to be charged for 2 extra days when my reservation was for 3 days and even after showing them, they told me there is nothing they could do so i called for a manager and Julia assisted and made things right. Not to mention - the storage units i reserved and was confirmed wasn't available when the time came for me to move my items in. Instead, i had to use two separate units AND pay for two separate units. Never would I recommend anyone to this companyBradley R.
Customer did not leave a comment.ron E.
Other than I think that the brakes need to be adjusted, this 26 ft. truck was great. The 3 people that I dealt with were marvelous! Highly recommend this site â€¼ï¸Linda R.
Customer did not leave a comment.Tim L.
The woman that worked there was extremely rude and unprofessional. She did not read off any of the rules and regulations of renting the Van and when she realized I was getting one proceeded to slamming the keys and mouse like something was wrongKristopher E.
Customer did not leave a comment.Doug M.
Customer did not leave a comment.Davina R. | First Impressions
No issues with the in person check-in or return at all. The app didn't accept my pic of license, so that needs some work thiughEric W.
Customer did not leave a comment.Thomas M.
way to expensiveDulon S.
Customer did not leave a comment.Andrea D.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.Ryan G. | Overall Experience
Customer did not leave a comment.ROY W.
Customer did not leave a comment.Merrie H.
Customer did not leave a comment.Mauricio C.
Nothing! Will absolutely use UHaul rentals on Sunrise Ave. again!Charles F.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.John K.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.geprge M.
Customer did not leave a comment.Anne O.
Customer did not leave a comment.noelle F.
The layout is a little confusing. Better signage on how to leave and where the door is if you've driven up and are waiting for staff to check in your equipment would be helpful.TOBIAH B.
2 keys so you don't worry about locking yourself out in a remote location.john K.
Customer did not leave a comment.herberth B.
Very Helpful associates. Professional. Kind.Melisa M.
Customer did not leave a comment.Debora W.
Bad service and they didn't refund me the money they over charged mepavel P.
Customer did not leave a comment.Samuel R.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.Steve O.
Very nice people at this location awesome placeJudith C.
See above comment. Hidden fees and high cost. No one even knew why the 60$ came off deposit. Gas was good. Was only 7 miles over. WHY. 60$ is a lot to my family. You disappointed me UHAIL NEVER AGAIN 60$ form my deposit. Not cool. For tax's? It was for â€œ rental chargeâ€ Please attempt to make right for me and everyone in these hard times. 500$ for 96 miles in 15' truck WOW. THEN TAKE 60$ from deposit for what ???????keith M.
Customer did not leave a comment.Jeff D.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.Kenneth A.
A clean, well-lit, secure facility within budget that is highly accessible right off the interstate freeway. The local location with onsite, immediate availability of moving trucks, vans and box trucks makes this a hands-down winner.David M. | Overall Experience
Customer did not leave a comment.Lisa R. | Overall Experience
What a together manager at that Sunrise Store! He was phenomenal. The moving service through UHaul's "MOVING LABOR" people are horrible. They never confirmed, never showed and we could not get through on the phone to the movers who we were set up with. Finally after being on hold 52 minutes with UHAUL I was able to speak to someone that did not seem to care, canceled the movers. We ended up moving ourselves and are waiting for a refund. So my rating for MOVING LABOR is POOR or NO STARS.Deborah B. | First Impressions
All staff members were Excellent in their assistance.Jerome D. | Overall Experience
There were some areas of damaged carpet in the storage building, and rat trap in my storage unit. I am crossing my fingers hoping rats don't damage my belongings while I am gone for a year or more.Jon S. | First Impressions
The facility is really nice and seems pretty secure but the signs were hard to follow due to the new construction my first time finding the unit I got turned around multiple different times because there wasn’t a map of the whole building just the certain sections when you came up to them. Staff is friendly. The sign is misleading through when saying 24 hour access or extended hours upon request and the we code to scan was a dead end. I had to move my belongings out last minute and abruptly and I made it for my first two drops but the last one I was 4 minutes late on closing time and I was unable to reach someone in-house to speak to them about the extended hours. I had to unload my belongings somewhere else for the night until morning and ended up haveming to rent the truck another whole day. But I do like the facility and want to give it a chancebrian A. | First Impressions
Both employees who helped us were friendly and helpful.Jason B. | Online Move In
Overall experience very satisfying. Tried another haul company and their customer service sucked. General manager in Roseville made it very comfortable to deal with stressful time including Covid bout. Will definitely use your company again....thank you.emil s. | Overall Experience
Well professional organization take care to customer, excellent 👍 service and kindness.we been using 9months plus very convenient easy to enter and exit.INBO S. | Overall Experience
Customer did not leave a comment.Robert B. | Overall Experience
Customer did not leave a comment.Craig M. | Online Move In
Everyone was attentive, prompt, and free of shenanigans. An absolute breath of fresh air that reaffirmed my faith in the great uhaul name. Will always have uhaul top of mind for my rental truck and storage needsROSS W. | Overall Experience
Customer did not leave a comment.Tolli P. | Overall Experience
Fantastic customer service. Friendly and very helpful!Ryan G. | First Impressions
Customer did not leave a comment.Sheri L B. | Overall Experience
Staff was amazing and very helpful to meet my needs.Lisa R. | First Impressions
Leak over unit NEVER repaired. NEVER compensated for damage to storage contents resulting from overhead leak. Filthy floors resulting from standing water from leak. HOT in summer, COLD in winter...NOT adequately climate controlled in back part of building where storage unit located. Mgmt staff was unresponsive much of the time.Sandi M. | Overall Experience
Customer did not leave a comment.ROUNY H. | Overall Experience
Customer did not leave a comment.sam h. | Overall Experience
Customer did not leave a comment.Graham O. | Overall Experience
Customer did not leave a comment.Terry W. | Overall Experience
Customer did not leave a comment.Jacqlyn E. | Overall Experience
Customer did not leave a comment.CHRISTOPHER R. | First Impressions
Customer did not leave a comment.Joseph E. | Overall Experience
Customer did not leave a comment.SAMANTHA T. | Overall Experience
Customer did not leave a comment.ROUNY H. | First Impressions
Good people, communication and friendlyHUMBERTO H. | First Impressions
Our unit 1908 12x14 ft had a large pipe in the ceiling opened to the sky among other openings. We moved in during evening hours. The open pipe straddled our unit and a hallway we didn’t use to access the unit. We went to remove our entire household belongings and there was extreme water damage and mold. The janitor said she was mopping the floor up regularly and notified management. In fact, there was a large area of wet carpet and a mop and bucket there leaning on the wall of our unit. We were never contacted. When we left destroyed wet boxes in the wet carpeted hallway I was called a scolded within 2 hours. The assistant manager came to the unit at my request and stated she knew the roof leaked and it was hard to contact everyone. She made no effort to contact us. Her attitude was, I hope you bought insurance. We were refused any money back on the rental of 7 months. No effort was made to help us. Family heirlooms dating back over a century were destroyed. Family wedding photos, antique books, Korean War memorabilia from my father. My Great Grandmother living room carved chair. Many other pieces of furniture and our bed. The extensive list goes on. The bottom of boxes fell apart from being soaked. No replacement boxes were offered. Mold was thick on many items. Framed artwork destroyed. Antique wool rugs molded. The clean white Uhaul paper inside boxes was wet and covered in green mold. The complete disregard and negligence or concern for the massive cleanup my husband and I took days to do was beyond pathetic. We are recently retired and many things we worked for and inherited in our lifetimes was damaged or destroyed. Insurance only covers damages, not lost time dealing with cleanup costs , despair, or unit costs that was a complete waste of money, to say the least. The manager was let go prior to the discovery of our units destruction. The assistant manager said she would try to get us a months rent back at least. The local FRM Chris said no. I purchased 5k of insurance since your facility states climate controlled and an environment like your home. We are reviewing our options for recovery once all the extensive photo documentation is submitted to insurance. The horrendous attitude towards people and their lives is abysmal. You should be ashamed.Carolyn T. | Overall Experience
Customer did not leave a comment.MELISSA LEE S. | Overall Experience
Staff at this facility is especially helpful and friendly while being also efficient and professional. I will go there again if storage needs arise.Joyce D. | Overall Experience
I wish Milage would not be the expensive when it come to rent a truck . Also the spaces for rent little be more affordable.Estela S. | Overall Experience
My storage unit got broken into along with a few other peoples units as well. Highly do not recommend this facility because there is not enough surveillance to ensure your unit is safeSteven G. | Overall Experience
Customer did not leave a comment.Bailey L. | Overall Experience
Customer did not leave a comment.Wayne R. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
Very smooth processRene A. | Online Move In
Thank you Daniel and Megan. Worked their butts off even though there was a massive surge of people and stayed positive throughout.matthew a. | First Impressions
Customer did not leave a comment.Clark R. | First Impressions
The staff were all very friendly and helpful. Thank you for a great storage experience -- I'll definitely be back!Tereza Joy K. | Overall Experience
Customer did not leave a comment.SUSAN S. | First Impressions
Customer did not leave a comment.Danielle F. | Overall Experience
Customer did not leave a comment.JANISRAE M. | Overall Experience
Friendly staff and great customer serviceClaudia I. | Overall Experience
Barely had storage at this facility for 3 months and I got robbed. The manager told me there’s no active cameras in the hallways. I found out through other employees on staff the person who stole over $6,000 worth of my possessions and my identity is a repeat offender at the facility and they still shocking haven’t been evicted from the property (the thief of the facility has a storage unit at the same facility). Other tenants renting a unit stayed after hours and let the thieves in whole robbed me. Management noticed word locks are the common pattern with all robberies on the property and hasn’t stopped selling them to people. Management also hasn’t wanted anyone about the cameras not working in the halls or about the many thefts occurring on the property. My life and my things aren’t a joke and I haul has shown to be the most unsafe place to store my things. Truly unforgivable and the experience was so bad I will never forget it and I will always tell people to avoid uhaul for storage. How uhaul let this go on for so long without property addressing this awful situation is probably highly illegal and I’m seeking legal consultation after it’s become abundantly clear uhaul wasn’t doing their job to keep the entire facility secure. This facility is a hot bed of criminal activity and you all have the audacity not to keep it secure??? That’s a lawsuit no matter what your policy is. Burden of proof can be proven.Jonathan L. | Overall Experience
Customer did not leave a comment.emil d. | First Impressions
James was a great GM. Even though he helped me once it’s a experience I won’t forget. More employees in every field need to have the patience and level of customer service he has. Good luck in the service. Roseville uhaul storage off of sunriseMartin R. | First Impressions
Staff was niceDimitri A. | Overall Experience
Manager (James) was extremely helpful in consolidating my storage units to improve our situation!Michael W. | Overall Experience
James was great. He took great care of us. He was attentive and walked us through the storage unit procedures. He made sure things wee done in a timely manner.Gail M. | First Impressions
Customer did not leave a comment.dharmen P. | First Impressions
Customer did not leave a comment.ROBERT H. | First Impressions
Customer did not leave a comment.Sara M. | First Impressions
Customer did not leave a comment.DMITRIY L. | Overall Experience
Great experience! I had an emergency and was able to get unit same day. I called ahead of time, and they gave me info over the phone as well as in person and gave me options to for my needs best.Anna Z. | Overall Experience
James is amazing and so is the rest of the crewDillon G. | Overall Experience
Need more counter service.Kablia M. | First Impressions
We had a great experience with the staff, just needed the space temporarily during a move. Thanks.Jim K. | Overall Experience
Customer did not leave a comment.ALAN S. | Overall Experience
Customer did not leave a comment.Janet W. | First Impressions
The manager at your Sunrise/Roseville location went out of his way to find a cabinet latch, that fell down the elevator shaft, for me. Made me very happy. One tip. Signs on top of the Roseville-Gateway monument signs on the two cross streets and the entry driveway at this location. Great rehab of an existing building in a popular geographic location of a city.Kristan B. | Overall Experience
Customer did not leave a comment.cassandra g. | Overall Experience
Customer did not leave a comment.DARREN B. | First Impressions
Customer did not leave a comment.Larissa M. | First Impressions
The only problem I had was trying to contact them by phone. I was on hold for over 30 minutes several times. Only to get disconnected twice. The third time after 40 mins.being on hold I hung up.tracy m. | Overall Experience
Customer did not leave a comment.Brenden J. | First Impressions
We would use you again!Dave Kim W. | Overall Experience
Customer did not leave a comment.Max T. | First Impressions
To make moving easier is the gift your staff has given me. Thank you for the one on one care and assistance, making my transition a more gentler and easy one. Your staff excelled and exceeded my expectations in every way.Rachelle B. | First Impressions
I've rented many trucks and trailers from other Uhauls in the past. Those experiences varied between average and poor. However, my experience at your Sunrise store was beyond superior. In particular, your employee Jarren Cheathon made the experience absolutely excellent. Jarren is efficient, friendly, and professional. He was quick to greet me for the trailer return and moved me quickly through the process to finish my storage rental. After a long day of loading, moving and unloading, I really appreciated Jarren's demeanor -- it made the end of a long day nice.Chris B. | First Impressions
Too hot climate was uncomfortable when inside my unit. Otherwise greatdebra w. | Overall Experience
Customer did not leave a comment.RODERICK F. | First Impressions
Sure a lot of rules, but I guess with todays litigious society its some what necessary.Kristan B. | First Impressions
Customer did not leave a comment.Tom C. | First Impressions
I love the added security on each unit!jorie j. | First Impressions
Excellent and responsive customer service by staffMichael W. | First Impressions
Customer did not leave a comment.Terry W. | First Impressions
Ariella is the bestestDillon G. | First Impressions
The staff were all very helpful, but the facility did seem a bit understaffed. We were initially over-charged for our unit, but Jarren was especially helpful to contact his manager and to get everything sorted out. He really went above and beyond in customer service, which seems to be a rarity these days.Anne H. | First Impressions
The lady working was amazing. The place was super busy but she was doing so good.Morgan M. | First Impressions
Awesome customer service! Formally a hospital. Good location. Reasonably priced.Shawnette D. | First Impressions