Customer Reviews for U-Haul Moving & Storage at Sunrise Avenue

Rating:

3.0

The only thing I would love to see is a difference is the 24-hour access to our units and also those of us on any type of government assistance to be able to get a discount on our storage is and check rentals thank you for letting me stay here and I hope you have a lovely weekend and day God bless

Rating:

5.0

Nothing - By far the best UHaul I've ever been to, both in terms of selection and service.

Rating:

1.0

Had to reschedule our original appt for hitch install (after 3 hours of waiting and hadn’t even started on our car) because they overbooked. On date of rescheduled appt, was called by manager 2 hours before appt time to try to reschedule us again for being overbooked. Told them for childcare reasons, we were unable to reschedule and needed to keep appt. Upon arrival to appt, Manager tried to talk my husband out of hitch install, saying that our car warranty would be void if uhaul installed our hitch, this is not correct information, she just wanted us to cancel our appt. They insisted car would be finished before 7 pm (appt at 2). After 6.5 hours, hitch was installed by 830 PM. Terrible.

Rating:

5.0

Alexandra was a pleasure and incredibly competent.

Rating:

5.0

excellent job !!

Rating:

5.0

I had a question/concern about the billing which was quickly resolved. Overall, using this U-Haul location to rent the trailer was streamlined and easy. I plan to definitely use this option again.

Rating:

4.0

I did find some minor debris in the trailer before I left, but not a problem to deal with. I have never had any maintenance issues with any of the trailers or other equipment I have rented.

Rating:

3.0

While the employees were generally courteous, it was a challenge to get someone to come to the front counter to help customers. When trying to return my rental, the same person asked me more than once what I needed help with, and I told them, then they would go away and nothing would happen. Lunchtime is important but someone has to be available to deal with the customers.

Rating:

5.0

Reservation system needs to be fixed so that other locations don't show as available when they truly aren't.

Rating:

5.0

Roseville Sunrise location is awesome. I’ve rented at multiple u-haul locations and find my u-haul experience always goes much smoother at Sunrise. The staff are super friendly, extremely helpful and makes for a great experience.

Rating:

2.0

Rating is based on the time it took to get the trailer I reserved connected and allowed me to get on my way. I set an appointment for 10am and did leave until 10:50. Understandably there were other customers and only one agent, but two customers were able to leave before I did and I arrived before them. I had to wait for 20-mins after signing the contract to getting the trailer connected by the agent. This location could use additional service help.

Rating:

5.0

Excellent customer service and was in and out very quick

Rating:

4.0

Signs are confusing People are bice

Rating:

5.0

I felt unsafe having the speed governor set at 75 mph, when I traveled on Highway 80 most of my trip and not towing anything - where the highway’s speed limit was 80 MPH. It became dangerous in two lanes with big rigs - getting stuck and not able to pass. Some vehicles sped up and were waiting for me to pass and I couldn’t and I had no way of letting other vehicles know that I couldn’t pass nor go the speed limit. Positive not the seats cushions were more comfortable than my Lexus. I was nervous staying the night at a hotel with no gas lock on the cap. Fortunately there wasn’t an issue.

Rating:

5.0

Convenient very clean. Everything is clean vehicles, office, storage spaces. Employees are friendly and respectful and professional.

Rating:

5.0

Not much. It was a breeze. The focus on customer service is amazing. While the associate was checking the van for my return two separate people approached us concerned that we had not been helped. Please help enterprise. I rent from them and they could use some coaching from you all.

Rating:

4.0

There were leaves in the trailer most likely from the near by trees. But the dirt clumps must have been from a previous rental. I swept out most of the dirt.

Rating:

5.0

Personnel very helpful and very efficient.

Rating:

4.0

Very clean and plenty of storage blankets.

Rating:

4.0

Gas was incorrectly marked in the paperwork, but desk man fixed it.

Rating:

3.0

My experience this time wasn't as good as my past experiences.

Rating:

1.0

Rats in my unit. Had to move out.

Rating:

5.0

Under a new management I’ve noticed clerks were very friendly and answered phone calls more often than previous management. Which is very important to have questions answered instead of having to drive any distance, in which could have been answered in a few minutes.. 😎

Rating:

5.0

Employee was great

Rating:

5.0

Just a good place for my needs staff is always welcoming and helpful

Rating:

5.0

Great customer service

Rating:

5.0

What was beginning to be a nightmare of a rental trip was made right by Casey Clark. Even though there was a lot of miscommunication, We also appreciated the friendly nature of ALL the different U-Haul reps we spoke with during this ordeal.

Rating:

2.0

The amount of homeless people walking through, cigarettes everywhere. The staff would tell me one thing and then something else would need to be done. I moved out on the 15th of March and continued to get charged. Not happy about my storage stay.

Rating:

5.0

Both pickup and return were very quick and smoothly handled.

Rating:

5.0

I was in the area, buying a couch and I needed a U-Haul fast. I called up this location and the gentleman that was working was not only helpful but offered me different options to help me decide what I needed to pick up the couch. Fantastic customer service and it was quick and easy to get what I needed done. He’s definitely an asset to your company. Thanks for the awesome help!

Rating:

5.0

good job !!

Rating:

5.0

Please give Nadia a raise and a trip to Hawaii for her outstanding help and service! Also the great lady who took care of the paperwork (forget her name).

Rating:

5.0

Interactions with staff were always helpful and informative

Rating:

4.0

The truck was behind empty when I picked it up. I had to go to the opposite direction of where I was headed to get to the closest gas station. I was paying for those miles. That’s not right. There should be at least enough gas that I don’t have to panic About whether I’m gonna make it or not. It was behind empty when they gave it to me. They gave me the excuse. I got siphoned and I’m truly sorry that happened, but you made it my problem and that I’m not happy about.

Rating:

5.0

We always do 5-6 day "local" rentals. Most times, I will get a call from a U-Haul rep days before to work out the pick-up and drop-off locations, since "local" truck designations are an oddity for U-Haul. The Saturday before our pickup date, I spent 20+ minutes on the phone with an excellent U-Haul rep getting this all set up and confirmed. However, and this happens MANY times, when we picked up the truck from the origination location, they were confused about how to return it and ended up sending us to a drop off location for the return 25+ miles from our originally promised spot. Yes, we were given "extra" mileage allowance to compensate for this; however, after wasting 30 minutes of my time before the rental with a rep, and then driving 45+ minutes to the final drop-off location, must change. U-haul's "system" of rentals and operations is efficient and amazing, but please coordinate how to handle "local" rentals better. Thank you.

Rating:

5.0

Excellent service

Rating:

5.0

No room for improvement other than signage. Two signs pointing to “U haul”, but only the second one is relevant.

Rating:

5.0

Nothing, great service, thank you

Rating:

5.0

Easy, quick-great location.

Rating:

2.0

The uhaul truck had no gas in it when it was rented out to me. Also it smelled like cigarettes. Then when I went to return it , the young lady at the counter was on her phone and didn't even acknowledge us in front of her. This was the worst experience I've ever been apart of from uhaul. Will not return.

Rating:

5.0

Make vans cheaper

Rating:

5.0

Service was terrific. Very efficient. Only flaw I needed to add air to one of the tires. Only had 15 lbs.

Rating:

4.0

Personnel were nice, easy drop off

Rating:

3.0

No one came out to help me disconnect the trailer I rented. Perhaps that’s my job but in the past employees have always done it. Two people were sitting chatting behind the desk and there were no other customers. I usually tip employees when they help me connect or disconnect the trailers because I really appreciate quality service. Today I felt a bit abandoned with some nonchalant from the indoor staff. Other times this location has been quite good, which is true for most U-Haul facilities.

Rating:

5.0

Employees were friendly and accommodating Very nice people, they make sure that I got what I wanted without being pressured

Rating:

5.0

Thanks again

Rating:

5.0

I’ve rented trucks from this location a few times, and Alex has always been incredibly helpful. Spasibo bolshoe Sasha!

Rating:

5.0

You provide great service Thank you for all Again thank tou

Rating:

5.0

Don’t like having to use my phone to do your job

Rating:

3.0

I was assigned a truck in a tight spot..service wasn't kind or considerate... For me, I should have REQUESTED them to listen to my taped conversation to clarify ALL misunderstandings regarding my rental agreement! The 800 u Haul number people were great!!! Heather, Bonnie and Krystal with a "K"

Rating:

1.0

My phone number was used to rent a U-Haul and I in fact did NOT rent the vehicle. I was getting text reservation confirmation as well as emails. I contacted U-Haul to inform them and they stated they would put it in the notes they entered the incorrect phone number. I continued to receive emails like this one I am replying to.

Rating:

5.0

I am super imoressed with uhaul. I also have 10 u boxes for moving dfrom CA to OR and needed thus last 6x12 trailer and storage unit. It is super nice and it has indoor loading area to get out of rain. That us a game changer! The lady was awesome who checked us in and showed us around and she was very nice. I feel very comfortable storing my things there. And I will definitely recomend uhaul for all moves going forward, i have been super impressed with all of the customer service and the follow up, the text msgs and phone calls. You guys are on top of it all!

Rating:

5.0

quick, efficient process ... pleasant employees

Rating:

5.0

I was very happy with the staff, Alex was great she helped me check out and was very professional and nice. The truck was as expected However, I did reserve an appliance dolly which she let me know was not available that they had non currently and no way to get one. but she would remove it from my charge. I was grateful for her however super disappointed in your system the whole reason of the rental was so we could move a friend and their appliances. Had to go rent an appliance dolly at an equipment rental center. Not Happy!! perhaps next time I will have to use another brand.

Rating:

5.0

All of the staff were super helpful and nice.

Rating:

5.0

Nice, large U-Haul. Very helpful staff and easy pick up and drop off.

Rating:

5.0

This location has by far been the best storage facility I have ever used. Staff are always kind and helpful. And I am beyond grateful that your company let me pay a portion on my bill and come in and get my belongings out of my storage, even after being past due for months. Thank you guys very much!!!

Rating:

3.0

There was rat feces and shavings all over our dresser.

Rating:

5.0

Second time in a week that I used this uhaul facility and was very satisfied.

Rating:

5.0

Car’s beam light need to be improved to increase visibility

Rating:

5.0

Ive rented several trucks from this location. Its the only Uhaul location I like to do business with because other gas station uhaul locations are typically operated by rude liquor store employees who barely understand the product. This location I think this is a family owned and ran business, they are all super awesome and friendly. I will be back!

Rating:

3.0

I hired U-Haul movers (labor, 2 men, 2 hours) and checked in online prior to picking up my trailer. I was on time and was told to wait (and wait, and wait) at the counter to pay and pickup my reservation. There's no EXPRESS anything with U-Haul. You rent online. You check-in online, including taking pics of your drivers license and uploading them. But you still stand in line. You still have to have a photo of your self taken when you pay, and THEN you are sent to retrieve your rental. My trailer opening doors had a U-haul padlock on it which was not checked by the hitcher and had to be removed after my protest at the office.. No one checked it but me. If I had driven off without looking while being hitched up, I would not have been able to open the doors to move because it was PADLOCKED for my confirmed online reservation. I will still rent from U=haul as being a reliable source, but their service is nothing like Enterprise. Oh, and bring a tire pressure gauge, I've had 20 lbs, not 50. The "labor" tab for moving is awesome; fantastic help both times now.

Rating:

5.0

everything was great - the van was a little dirty but not horrible.. We love using you and this location is our favorite. The person that helped me with the return of the van was amazing! Give that girl a raise!

Rating:

4.0

Aleksandra has been friendly and very efficient when assisting me with a rental. I usually pick up a trailer for various jobs. Aleksandra is very personable and an asset to the company in my opinion. I haven't tried the mobile app lately because of poor success.

Rating:

1.0

Staff was friendly, but overall very disappointing experience. I had to transfer the unit again because the previous one was flooded (I have video recording to prove) staff told me to check out the others before I did the transfer to avoid any fees, all the other units had evidence of water damage (upstairs units). So I ended up getting a unit downstairs, when I went to move my stuff, I found all my stuff (in my previous smaller unit covered in rat hair and rat poop) I’ve only had that unit for a couple months. This facility by far has been the WORST storage unit facility I’ve ever used.

Rating:

2.0

Make sure that the store opens on time and there are no mechanical issues with the trucks

Rating:

3.0

Have more staff in store so wait times for pick up don’t intrude much on the rental time. There was only 1 staff member and it took 45 minutes which is unacceptable. Staff was uninformed of issues with rentals that were being provided to customers ahead of me which made the wait time even longer.

Rating:

5.0

The staff were so friendly and knowledgeable!

Rating:

5.0

Every time I have been in to the 333 Sunrise, Roseville CA UHaul (rent both moving trucks and storage space) the staff has been extremely professional and helpful.

Rating:

2.0

There were rat feces everywhere. One of the most disgusting sights and smells in my life. I had to throw some things away. Everything else, each individual box or item had to be taken out and cleaned. I even saw a rat poke it's head up. Even though there was nothing edible in my unit. Everything they chewed on was plastic or metal.

Rating:

5.0

I don’t know his name long wavy hair been there about 4 months but he was so kind so helpful. Really good at doing his job and efficient as well. Give him a raise!!

Rating:

5.0

Alexandria was very pleasant to deal with and high spirited, she resembled a princess from game of thrones or those those mid evil shows. Richard is the best general manager the facility has had thus far and has made a lot of improvements to the place. Overall the whole staff is friendly and courteous which is rare and appreciated. Thanks for everything and I'll see you guys next time!

Rating:

4.0

Nice to see access to plenty of carts. Staff was excellent! While I was being shown units there was one portion of facility that had an significant change in temperature. It was cold.

Rating:

5.0

Joseph and the staff provided excellent customer service!!

Rating:

5.0

I would like to add that there were far too many people hanging out at the storage that didn't seem to have a storage unit and that it didn't feel too safe, especially since the sliding doors were open to anyone that walked in the center the passed few months and in the evening. I cannot say if the people were homeless and or if they did have units rented there but it just seemed to be that way so I apologize if they are paying customers. The hallway with the bathrooms on the Eastern side started to have a urine smell in the hallway. Other than those things, everything was great! Thank you for everything.

Rating:

5.0

The person that helped me was very nice and very knowledgeable and helpful. She did a great job in helping us. Thank you

Rating:

1.0

I have provided comments to on-site management and corporate UHaul, neither were interested in what I had to say. Hence my no longer renting with this facility or UHaul storage in general.

Rating:

5.0

It was a great experience

Rating:

4.0

Over all it was a good experience. Started out a bit rocky in that I was quoted a lower amount for a storage unit than what was charged. I was given an extra month free as compensation. Then just before I moved out someone decided to, without my authorization, to set my account to auto-pay! Decidedly NOT cool. Facility and staff were good otherwise.

Rating:

5.0

The gentleman behind the front desk was incredibly helpful! His cheerful disposition and friendly personality helps to put the customer at ease.

Rating:

5.0

The manager, Rich, was exceptionally diligent and courteous.

Rating:

5.0

Thank you for providing excellent service!!

Rating:

5.0

The location, staff, and facility was perfect. I would definitely use this facility again if ever needed.

Rating:

1.0

Rats and bugs in storage. I was refunded very little based on the things that were damaged. It was insulting, I spent so much money bringing my belongings from Texas and storing them. The insurance company was rude and unprofessional telling me there’s nothing more they’re going to do. I have friends moving out because of my experience.

Rating:

5.0

Always clean, well lit, cool inside when it’s 100 degrees outside! Staff is very friendly and efficient!! The reason we moved out is because our apartment complex now offers storage for each resident, so the convenience was what we went for !!

Rating:

2.0

Staff were friendly, storage was decent price for the space. That’s the only two positive things. Other than that is trashy, the donation corner was a HORRIBLE idea. Homeless and tweakers all over the place. Some even live in the units it was an uncomfortable place to be at with your family and kids. It’s not fair feeling fearful when there’s people next to the door waiting for you to go in so they can run in quickly before the door closes. We should have not be put in those kind of situations. There was trash all over the entry and outside. People park there and are living out of their cars. No security and no after hours assistance. I called and texted numerous times during some issues and not ONCE did my call get answered or texted replied. We’ll never store our things here again and will be reviewing this on Google and any other platforms to warn people of this unsafe place to be. There needs to be major improvements and remodeling. I would suggest a new manager that takes pride in their work and has the character to fix this place. Ownership is only worried about making money, which there’s nothing wrong with that but they need someone running this place before this place runs it to the ground because that’s where it’s heading. It’s gotten worse every month.

Rating:

1.0

My unit was broken into. Was only contacted one time. Supposedly couldn't leave a voicemail to let me know that my unit was unlocked and somebody stole 60% of my belongings. When I got the unit there was never no insurance pit on it. So I couldn't even file an insurance claim. I will never in my life rent from U-Haul again and I suggest nobody else

Rating:

5.0

Thank you.

Rating:

1.0

I’d like the say thank you to each and every crew member who I met. You all were excellent. Thank you for all your help. Issues I have that are the reason for my low score are too many right from the start. I appreciate the carts but the distance to the units is insanely far. There is only one access point into the building. For the massive footprint of this building that’s unacceptable. The place is labyrinth. I literally left torn paper on the ground to navigate to and from the unit. The numbers and layout don’t make logical sense. I got lose several times. Here’s where I am really not happy, actually quite upset. The unit was filthy. Concrete dust everywhere. Concrete chips, loose linoleum. Missing flooring. Filthy hallways and carpeting. The door threshold hadn’t seen a mop in years. Stained and rusted carpet. And my unit, it’s in the NW corner. There is ansolutetly ZERO airflow in that unit. There is NO lighting in the unit as it has a single sized 36” roll up door for a 10’ x 16’ x 8’ unit?! It’s flat out DARK in there. To the point I had to use lighting and flashlights to see and organize my things. Additionally, that whole wing of the Hospital is NOT climate controlled. It was bloody HOT in there. Due to the whole wing being connected to the only entrance and the sliding glass door constantly opening and close not only lets all the cool air out but the extremely hot air in. There was also a disturbing amount of those little flies that bite and are unrelenting to bother you. I do appreciate the bathrooms and am very thankful for this feature. One thing that having accessed the bathrooms did was make me even more disappointed and upset having experienced how amazingly cold and nice temperature THAT section of the facility was. It’s directly due to the separate sliding class automatic door that compartmentalizes and shields the heat from the entrance on the building. I do like the hours of access. But all these disappointing aspects of this experience had me looking at other locations as soon as I was finished for the evening. There is absolutetly no way that this unit is worth $240 a month. With that many problems I’m mad that I spent all that time moving my things in, and having incurred the cost of the truck rental, all the time and physical and mental energy I’ve spent moving in, just to immediately be considering relocating is beyond frustrating. It’s to the point that I firmly believe that U-Haul would be doing the right thing and comping my whole move AND getting me relocated to the location and unit I already have in my cart on the U-Haul App. Load, Move, and Unload. I’m so incredibly exhausted and deflated. The online image was so nice and appealing but there were just too many legitimate issues that I find it irresponsible and unacceptable for the to be charging that much money to have to many major problems. I wish this report was better but I can’t not be completely honest. Again, your crew and yourself are awesome. The sheer size of this facility and the age I can imagine it being a challenge to maintain. The thermometer read 90* inside today. The footprint. The absence of airflow contributing to the excessive heat in my unit, the bugs, the filthy dusty interior of the unitsz, lack of lighting even indirect or cast light from the hallway is very poor, and I forgot to mention that the fan HVAC and Fan completetly shut down just before 10:00. I left around Midnight and it hadn’t ever turned back on. Yet another really dishonest thing. Claiming climate controlled interior which I’m paying a premium for just to have it have zero airflow plus sweltering hot then completetly dhutting the system down once access hours are done. Thats actually a horrible thing to do. It’s deceptive and dishonest. I’d really like to be relocated asap. Thank you for time in reading this as I know it’s a lot. Kurt H.

Rating:

5.0

I am beyond grateful for the staff and owner. I came from a very stressful situation, and knowing my things were safe in a secure, temp controlled facility, helped to ease the stress of moving from out of state. Office staff was always helpful, and they made it really convenient and easy to go in and out when I needed too.

Rating:

1.0

The unit leaked on my personal items with water, fiber glass, and construction debris for years. The insurance company refused to pay for any of the damaged items. This went on for years... one of the worst experiences I have had in my life. I also gave U-Haul over 5 k to store my destroyed items for years. It was just plane un-ethical on all levels. They should be sued

Rating:

5.0

U-haul staff were extremely helpful. Very polite and friendly yet professional.

Rating:

5.0

This facility is great! The employees are awesome and very helpful!

Rating:

5.0

Never had any issues with the facility

Rating:

2.0

I was told they had unit available. Loaded and drove there no unit. Only thing available MUCH more expensive! We were stuck and out of time. Had to pay for more expensive unit. NOT happy!!!!

Rating:

5.0

Perfect service

Rating:

1.0

My stuff was moved without my knowledge so I could not find it when I originally wanted to take it out. And they don’t return your money when u check out and it’s not the end of the month. Then losing my stuff is unacceptable and the way they handled the situation was a total inconvenience to me and cost me money.

Rating:

5.0

Hi good morning I'd like to say hands down no question about it that your manager Richard and fellow employee Justin 10 out of 10 presented stellar customer service and I am in the retail business myself and that's what my job was based on was customer service I would definitely recommend my friends and family to your facility without a doubt thank you for your time Joseph Josette

Rating:

5.0

Staff is awesome

Rating:

1.0

Unit originally assigned was occupied. Spoke with a lethargic, quite uninterested in his job attendant and was reassigned a new unit after waiting awhile. Was shown new unit and it was small. New rep was a lady with a heavy accent and she said, "let's go upstairs, I have a bigger unit that's cheaper". Wife and I both understood that as a great scenario. Found the new unit, big ol pole in the middle but it should work. Get downstairs and started asking why it reeked of marijuana and got a lax response. Went to check out and was informed my unit is $35 more expensive. Clearly a misunderstanding but the communication break down didn't stem from us. So I left bothered, unenthusiastic to return, and wondering if all my stuff will smell like pot when we move our stuff out. 1 out of 10 of customer service. Lady was better than dude but overall it wasn't a quality experience. Most likely going to seek another option

Rating:

5.0

I had a storage unit for 3 years. Never had any issues, staff was always professional and helpful. Facility felt safe and secure. Warmly recommend.

Rating:

5.0

We went to one on sunrise the manager was awesome but the one on Willis was closer and told it was now renting went there and employee told me they weren’t renting yet so went back to sunrise and the manager apologized and was very accommodating also employees on sunrise were amazing keep up the great work sunrise location!!

Rating:

5.0

Thank you for helping people move during difficult times!

Rating:

5.0

It was an awesome experience ... I hope to never have to do again. lol

Rating:

5.0

I have used this U-Haul several times. All the employees there are so helpful and so nice. I recommend them. The building where the units are is kept very clean . I rate this U-Uhaul a 10.

Rating:

4.0

No issues in general. Staff for most part is friendly. Appreciated when manager called when I had issues with the old maintenance guy. Overall I would use again if needed

Rating:

5.0

Awesome Customer Service

Rating:

3.0

The man who helped me was not really friendly and he questioned me a lot and also seem really irritated when I asked for a card for my fiance it would put on the paperwork as someone who was able to come in. He also could have explained the security process a little bit better. Definitely could have had better customer service

Rating:

1.0

Have a formal complaint in to corporate. Jaxon at this location is an awful staff member. I will not be back here and will make sure anyone I know avoids this location as well. Extremely disappointed and let down by this location.

Rating:

5.0

Highly Recommend this facility for your storage needs! Very clean! Second floor unit was no problem with elevators and handy carts for getting your stuff in easily. Top-notch security is a plus, in my book! Love the aesthetic of the old brick building… reminds me of Monsters Inc movie. 😊

Rating:

4.0

Had my unit for 3yrs. Had zero issues!

Rating:

5.0

It always looks and smells so clean when you go in there very professional should have gone there a long long time ago but I've lost my belongings at sentury. Much cleaner much safer much more secure

Rating:

1.0

This building is in beyond poor condition. There are homeless persons living in the building. There are multiple areas within the building with leaks and some areas are flooded. I have always had great service with Uhaul and thought I would try one of their storage facilities. To say I am disappointed is an understatement. I was in a pinch to get my belongings out of a dangerous situation and into a storage facility (I am renting three units from uhaul) but I am very concerned about my belongings having water damage and will be looking for a non- facility to move my belongings to.

Rating:

5.0

Superb customer service on the phone with both Rubin and Justin, and in person with Viola (hopefully I remember her name correctly). She was very kind and helpful and knowledgeable and efficient. She really went the distance to address my needs. It was seamless. It was good old fashioned customer service. I often lament the disappearance of it. From truck rental to storage to drop off of truck …all uhaul personnel were positive and friendly and helpful.

Rating:

5.0

Very easy check in and check out of storage units.

Rating:

4.0

With all of the excellent security in place, why not have this facility 24-hours? That would make it much more convenient for those people who have large homes to move into a storage unit.

Rating:

4.0

Other than my receiving two 5x10x8 storage units in place of the one 10x10x8 that I had rented, on-line, my overall experience has been good. But, my initial response to receiving something, other than what I paid for, was less than good. It was quite poor, actually. Especially after finding out that splitting a large unit into two smaller units is standard protocol! However, a day l8tr and the facility made good by moving my contract to a 10x15x8 and only charging me $30 for the difference. There by earning a 4-star rating. Thank you, Claude. You did great and you are going to go far in everything you do. God speed.

Rating:

3.0

Facility is top-notch and well run. With good security. The employees actually care about their customers, and it shows.

Rating:

5.0

Everyone who worked here was so helpful and kind!

Rating:

5.0

Staff is very friendly, and the facility is very clean and secure.

Rating:

4.0

The staff could be a bit friendlier. Specially I’m guessing the maintenance man. I was going to put very nice brand new items that I no longer needed in the recycling area. He told me I couldn’t. I asked him why considering I just watched other people and he didn’t stop them. He told me they didn’t need my trash. I told him it was not trash and it was very useable Expensive things. And he said to take it with me and find somewhere else to throw it away. It was an unopened box of pans and an unopened weighted blanket. Far from trash.

Rating:

5.0

The staff of the front desk really helped me understand the process and options with the unit

Rating:

4.0

Richard. I appreciate your professionalism, focused attention and superior care you afforded me, which equated to an Excellent service rating. However, I need to share why I only entered Above Average rating overall. Yesterday while checking out, I received some inappropriate and snarky language from the two young men when checking out of my unit. Upon stepping up to the counter, I stated, "I would like to formally check out of my storage unit." Whereby this young man asked, "Do you want to check out formally or informally?" And then alluded to a device he had under the desk, suggesting a 'formal' checkout might incur a 'physical' action on his part. ??!!!!??? In a word, 'hostile' is the operative that comes to mind, and was my interpretation. [There were some smug comments between the two of them after this, that I tried to tune out.' I countered the young man's comment with something to the effect, "I can do either formal or informal with my Aikido Jo Stick." He quasi-settled down after this. Yes, overall, I was flummoxed. Honestly, I don't know what to tell you, but I really did not appreciate the manner in which he conducted himself with me. Sorry to have to bring this to your attention.

Rating:

5.0

Friendly and helpful staff. Checking in was a breeze.

Rating:

5.0

Excellent and friendly. Ruben and Jaxon were helpful and pleasant.

Rating:

5.0

I have been very pleased with this location. The staff is so friendly and so very helpful. I will certainly use them again and recommend them

Rating:

5.0

Staff (Greg and Carl) were awesome. I’m so glad I chose to get a storage container here. I have piece of mind that my items are safe and secure.

Rating:

1.0

Our unit got broken into and we never got offered a free month or even an apology....we had many things broken and some things stolen and all they said was to right down what was missing 🤦‍♀️

Rating:

3.0

Truck rentals are easy, nice, and I would use again. The facility has rats and/or mice. This was evident when we first moved in and a large rat trap was in the room. There was evidence of rats when we moved everything out, some feces and urine on items - gross. However, we did not read the sign that said no food stored, and there was a couple of boxes with chips and other items. So, perhaps we contributed to the excrement presence. There was NO LIGHT in the unit.

Rating:

5.0

Richard and Carl were attentive, professional, and super duper at assisting me today. Seamless.

Rating:

5.0

The staff is amazing and they were very accommodating. Security over there has my thumbs up and I would absolutely recommend.

Rating:

5.0

This location staff is always helpful and quick to respond to any issues they we’re very helpful when finding me a proper size unit for my needs I would definitely recommend this location

Rating:

5.0

Lots of water damage on floor inside of building

Rating:

5.0

Seems like alot of water on carpeted areas of the floor. My particular unit seemed dry and was not carpeted.

Rating:

4.0

The biggest problem was my stuff was so dusty . I had stored my stuff at the storage place on Garfield and it never got so dusty… it was a bummer to have so many things that I will end up getting rid of or having to get it cleaned by a professional…. :-((

Rating:

4.0

All you need now is a “temp residence inn” on the property or next door

Rating:

5.0

So glad I got a storage unit

Rating:

4.0

Staff was very helpful .

Rating:

3.0

You guys should put a lock on our unit and made it difficult for us to get to our property and when you’re managers checked, we were all paid up and current. So you obviously have a disjoint and servicing units.

Rating:

5.0

She found me the size I wanted. Not too far from door love it. Thank you, Terrence Shaw.

Rating:

4.0

Clean, nice storage facility. Good security system. Easy access fir customers.

Rating:

5.0

Excellent staff. Friendly and helpful. It made the experience better

Rating:

1.0

I was mistakenly charged for two units instead of the one I ordered. I contacted the customer service representative to address the issue and was assured that everything was resolved. However, I later received a notice for a late fee, despite already paying my monthly dues. I promptly responded to the email, explaining the problem, but instead received a lien notice in return.

Rating:

5.0

The owner & the staff are very knowledgable friendly & accomadating. Highly Recomend. 10/10***

Rating:

4.0

I had a great experience all the way around. However, I did smell rotten eggs at the entrance that leads me to believe you might have a gas leak. I'll report to the front desk.

Rating:

1.0

I moved in online but when I showed up to move into my unit, there were locks on it with a note saying, please come to office. The office was closed so I called the next day and the workers told me that they couldn’t see any of the notes in the computer from the manager so I would have to wait until a different day when he came back so I have been moved in online for maybe a week, but I haven’t been able to access or move into my unit at all yet my move in date has not been reset to reflect my actual move in as I’m being charged for all these days I have been denied access to move in….horrible experience. Where am I suppost to put all my stuff since I have been mislead to believe I had units available to me that are actually being withheld for unknown reasons.

Rating:

4.0

I was told I would be provided w the standard discus lock, which was not available upon move in and I had to purchase one

Rating:

2.0

My locker does not lock.

Rating:

3.0

Upset/angry, my unit was broken into by cutting through the top wire grid where intruder entered and ransacked through my bins/belongings and stole a jewelry ring box filled my 12 white gold gemstones rings and white gold diamond earrings my dad had given my mom.

Rating:

4.0

I had a really good experience while storing my stuff at this location. Staff was always helpful if I ever had a problem. The building always is kept clean. The only two things I would say that could possibly be worked on is the U-Haul portal where you pay your bill. I’m sure that the guys are at the location that I was at have no control over this complaint, but if it ever goes up the ladder, sometimes it’s difficult to set up auto pay or even logon. And the only other thing that I would say that was a disappointment was that I couldn’t have my rent prorated (and partially reimbursed to me) for moving out of my storage a week early. i’m not sure if it says that in my contract or not but I would’ve planned better if I was aware of that. Overall great doing business with you.

Rating:

5.0

The owner & staff are all knowledgable and friendly and helpful. 5/5 stars +

Rating:

3.0

Richard (Mgr) was very helpful and sympathetic due to the break-in. He walked us through the process of filing a claim and helped us move our remaining items left by the thieves. We chose this location due to the fact it has a key card entrance, cameras and security guards in the evening. Unfortunately the thieves were able to bypass the alarm system. I'm not blaming anyone except the thieves but I think security guards should be making regular rounds checking for unlock doors and suspicious activity.

Rating:

1.0

I lost my everything

Rating:

5.0

Once, I spoke with an employee in the store, he was extremely helpful and I now know what to do

Rating:

5.0

Dylan and the manager Richard were great. We were shown several units in the size range we wanted and got to choose which one and which location in the building worked best for us. The sign-up process was quick & easy, and you can't beat 1st month free plus a free lock. We brought our first load back that evening. I was pleased to see a number of carts available, so we got the pickup unloaded in one trip with 2 carts. The long hours will be convenient when we need to pop over and grab something or drop something off. I have no complaints. Thanks!

Rating:

5.0

Only concern was the after hours access, people hang around the entrance and that didn’t make me feel safe.

Rating:

5.0

Best Storage Facility Ever! I really mean that; Whoever manages this place has done a great job of hiring the most down-to-earth, good, a⁵þ⁵ friendly staff. They are always willing to work with u, no matter what. I Love This Place.

Rating:

5.0

😎👍

Rating:

5.0

Joseph Hinkle gave excellent service. He was knowledgeable and friendly. I would highly recommend this location. All other staff was accommodating and helpful as well.

Rating:

5.0

I needed a storage for a number of tires that wouldn't be convenient going from the parking lot to the second floor (the only available space at the time) and it didn't work out. However, your staff, I guess her name was Viola, was extremely friendly and informative during our interaction. Hopefully, next time when I come in for a truck rental, things would work out better. Thank you so much. Matt V.

Rating:

5.0

The staff was amazing. The front desk woman that helped us went above and beyond, and was so friendly. The staff that was working when I first signed up. We’re very helpful and meetings feel comfortable and easy. The gentleman that was working, even helped me with navigating some thing on the van rental from the other storage. Definitely was an awesome experience.

Rating:

5.0

All I have to say is Robert was extremely professional and proud to help us with all of our moving needs. I would recommend this place just because of Robert amazing service.

Rating:

5.0

Great place

Rating:

5.0

Since I was able to drop off my rental this was a great solution. Everyone was very helpful and the process was quick.

Rating:

5.0

Very Kind hardworking & friendly staff.

Rating:

5.0

Very friendly staff. Always very helpful.

Rating:

2.0

When I first got the storage unit they told me I would have one huge storage. They ended up giving me two. They told me I would pay for the price of one which was a lie. I have been paying for the price of two storages this whole entire time. I could never get anybody to call me back. When I did they suggested I switched to a different storage wasn't happening

Rating:

5.0

The staff on duty during my check-in were so helpful and accommodating. This move was very overwhelming to me and your staff could not have been more patient and understanding. I have already recommended your facility to family and friends and will continue to do so. THANK YOU!!!

Rating:

1.0

My unit was robbed

Rating:

5.0

The process of renting/returning a van, and obtaining a storage was easy and efficient. Highly recommended.

Rating:

5.0

This was such an easy experience. I loved the convenience of being able to rent a truck, hire movers, and store my belongings all in one step. The staff at this location was incredibly friendly and helpful—from helping me find the right size storage unit, to replacing a lost keycard. They were responsive and available any time I had a question. When I accidentally left my lock behind after moving out, they saved it for me to pick up!

Rating:

1.0

I had water in my storage unit from a leak which was supposed to repaired last year which wasn't ruined my furniture I got the runaround nobody seemed to know anything or how to fix the problem or what to do I have a claim into my insurance I will never recommend anybody to your U-Haul storage units for that reason and word of mouth is huge not only that there was a bunch of dirty tweakers hanging out there was never enough carts and it smells like mold

Rating:

2.0

We were in storage unit 2373 and when we moved out on January 28th, we found the floor to be wet. The smell was unbearable and the bottom of many of the boxes with our clothes, pictures in frames, dishes and other personal belongings were wet, musty and destroyed. When we picked up the wet boxes, the bottom fell out and our clothes and other items fell on the wet floor. The clothes were already wet and smelled. Some of the dishes and frames broke along with other items. We are still sifting through our personal belongings to assess the damage. After we finished cleaning out the storage unit, I immediately went to the front desk to report the problems. I took pictures and presented them to one of your employees at the desk. He didn't apologize and just told us that we didn't request the U-Haul insurance. He was rude and unhelpful. So I waited to speak to a Supervisor. Viola who was the Supervisor on Duty. She did seem a bit more sympathetic and asked us to send her the pictures to her phone which we did at the moment. She confirmed she received them and looked at them in front of us. She seems disgusted with it all and told us that the building was an old hospital (?) which made no difference to us...I told her that this was negligence on behalf of U-Haul and it was their responsibility, from a service perspective, to make it right. She seemed confused and admitted she didn't know what to do. She did not request to see the damage or visit the storage unit. She only told us she didn't know what happened in these matters and she would have to talk to her Manager Richard Gangwish. She assured us she would be in contact with us as soon as she knew anything. I told her I felt it was totally U-Haul's fault and they needed to fix it. She assured me she would attend to it ASAP. I was also concerned that she might rent the storage unit out again without having it cleaned up. She acknowledged my concerns and said they would get a cleanup crew on it immediately and ensure it would not be rented again until they identified the problem and made sure it would not happen again. I also made an extra special effort to get out of the facility by Jan 28th to avoid getting charged for the next month. She assured me there would be no charged and she already cleared this with her Manager Richard Gangwish. Yesterday (2/7/23) I received a notification from U-Haul advising that I was late in paying for the facility for the month of January and was assessed a late fee attached to the monthly fee...I called Richard yesterday and he answered the phone. Viola was apparently there and heard Rich refer to me as Mr. Stoll and she immediately told him that she knew what that was about. Surprising to me, it appears that no action had been taken. The claim had NOT been completed or submitted which I had asked Viola to do back on Jan 28th when I moved out of the storage unit. Rich was apologetic, told me to ignore the bill as I owed them nothing and promised to get the claim going immediately. I received a call from Courtney in the U-Haul Claims Department today (2/8/23). She was nice and apologetic as well but only just got the claim and was working on it. I had to go through the entire story again with her and now I am awaiting more forms from her to fill out. I asked if Viola had sent the pictures and she said no...She also questioned why I couldn't just run this through my homeowners...I had already talked to my insurance company and they informed me that this was negligence on the part of U-Haul. They should have never rented a storage unit that was faulty to a customer and they should be happy to ensure they correct this error if I was a valued customer...I had other troubles in renting the truck as well at the Sparks, Nevada location but it was unrelated to this incident. I encounter service issues throughout this experience. To me it is very clear that this was negligence on behalf of U-Haul and a good service company that cares about their customers should do all possible to resolve the issues. If my personal belongings were damage as a result of our handling, I would understand. But you rented me a storage unit that was not fit to be rented and, as a result, our belongings were damaged. Courtney told me she would follow up and have them go check the storage unit? It is almost two weeks later, and this should have been taken care of immediately. If they have not checked the unit & corrected the leakage in this storage facility before renting it again causing damage to another customer, shame on U-Haul. I have clothes that stink that need to be drycleaned if they are to be salvaged and broken frames & dishes that need to be replaced. We have moved from Burbank, CA to Sparks, NV and these are our personal belongings, some with sentimental value that are priceless. Hope U-Haul will do the right thing here and resolve this matter to my wife and I's complete satisfaction. Thank you. John & Kathy Stoll - 818 967-0998 jstoll68@gmail.com

Rating:

5.0

Customer service and staff were always ready to help and find a solution to issues and made it a priority then and there. I felt extremely well taken care of and loved doing business at this location for both truck and storage rental and would travel to this location to do it again if I could. Hats off, Thank you for all your hard work and service.

Rating:

5.0

The staff was very helpful.

Rating:

5.0

I'm very happy with the price and the unit. And safety of my things.

Rating:

4.0

Inside storage area needs to be cleaned up. However, the guy working there was very nice and helpful. 5 stars for him.

Rating:

3.0

The representative that wrote my contract was very respectful & knowledgeable. What was very discouraging was watching & listening to the site manager Richard , speaking in a belittling aggressive tone , to another lady in the lobby over her billing, Instead of being professional & respectful to the lady. If it wasn’t for being in a last minute need of storage, it definitely made me reconsider this location. ( RISE ) respect, integrity, service, & excellence.

Rating:

5.0

Richard, your kindness and caring helped me through a very rough time. Your professionalism, combined with your personal empathy, brightened my day. Plus, I've never seen a cleaner restroom anywhere!

Rating:

5.0

Justin and Richard weee professional, knowledgeable and friendly. They made it hassle free, answering all our questions and reassuring us about the safety of the facility. Job well done. Great service!

Rating:

5.0

Muy amables

Rating:

5.0

Best customer service I've had a in a long time. These guys were professional, personable, fast everything you want.

Rating:

4.0

Raining heavily … roof leaked into my storage unit. Please fix your roof.

Rating:

5.0

They always answered my questions and worked quickly to resolve any issues.

Rating:

3.0

I have one big gripe. I had this unit for a little over 3 1/2 years and every summer the inside of the building wasn't air conditioned. Making any work in the building Unbearable. I almost fell out one year. It was crazy hot in the building. Huge oversight in my opinion and the staff acted as if there hands were tied. I mean your literally paying for in door storage and that should be a obvious thing to consider.

Rating:

4.0

Storage was great, ubox experience was below average.

Rating:

5.0

Viola and Andrew and the head man (Mathew?) were excellent. And Viola was very helpful closing out the account. Thank you!

Rating:

1.0

Someone broke into our storage area. And when the alarm went off, no one on the staff chose to investigate. I WILL NOT be suggesting your facility to anyone and I will be providing this review to every review site available.

Rating:

5.0

The Manager was awesome in helping us close out our long term storage units and the staff at the Sunrise location have been simply amazing throughout a difficult relocation cycle for our family!

Rating:

5.0

My initial at experience at this Uhaul was terrible. The person who rented me a truck and unit was very unfriendly. I had movers I was paying by the hour and which I told him. The unit I received had a pipe in the middle as well as holes in the floor (you could literally see the basement). After explaining the terrible experience, Violet or Viola (I apologize that I didn’t catch it correctly) was able to change my entire experience. Thank you for great customer service.

Rating:

2.0

So iam still not clear on all the details of what happen my daughter arranged help threw uhaul the help showed up but they were high the loaded up the truck like they never done it before and scratched furniture then my daughter was told that the help was not going to be there to unload that was set up for another group that never showed up so my daughter who is 40 and my wife who is 65 had to unload the uhaual they both are completely exhausted and sore what a complete disaster and uhaul was apart of it once we get all the details we will be filling a law suit .!!

Rating:

4.0

A little expensive.

Rating:

5.0

The staff was the best!! They accommodated us with every request. I will make sure to use this location if the need ever arises. Thank you!

Rating:

2.0

The facility and desk service were great although under-staffed chronically. Receiving and documenting monthly payments were LOUSY. Staff turnover is high and so every turnover caused issues. Good people. Lousy system. I’ve stored elsewhere issue-free for years (and in fact have had a large storage for the same length of time in Folsom, CA at Superior). I left U-Haul yesterday due to this company’s inability to credit payments made on time. Hassles and threats are not worth it.

Rating:

1.0

I already had a reservation approved through Uhaul when I arrived at the facility. I was renting a truck and wanted to take advantage of the free month of storage. The associate was unwilling to honor my reservation stating some policy even though his co-worker told him he should. I told him I was in a hurry and he was adamant that he wasn’t going to honor the one month free. He made me place a call to their transport department who did honor the reservation but really it just felt like a power trip. I would recommend giving your employees the discretion to make small customer service decisions because I will now go out of my way to find other locations when renting a Uhaul or needing storage in the future.

Rating:

5.0

Awesome

Rating:

5.0

Richard was really great with helping us find a unit that worked for what we needed.

Rating:

5.0

Love the staff, guys did so well without having a manager on site. A special thank you to Sebastian and his team for the help!

Rating:

2.0

It’s needs to be lit up. I’m a female and will not enter the facility alone. Not enough escape exits and with it being cement walls it’s very creepy when you deep in there. I refuse to enter the buildings alone at night time. It sucks because I often need in there past dark time.

Rating:

4.0

I worked closely with Julia while she was there, and now with Jennifer, and I give them both a big thumbs up!!!!! Great customer service! Thank you!

Rating:

5.0

Jennifer, the Asst Manager at Sunrise Ave was incredible. Responsive to my needs, attentive and fully professional. She took care of everything quickly and efficiently. I strongly recommend that you do everything you can to retain this finest quality employee!

Rating:

5.0

A clean, well-lit, secure facility within budget that is highly accessible right off the interstate freeway. The local location with onsite, immediate availability of moving trucks, vans and box trucks makes this a hands-down winner.

Rating:

5.0

What a together manager at that Sunrise Store! He was phenomenal. The moving service through UHaul's "MOVING LABOR" people are horrible. They never confirmed, never showed and we could not get through on the phone to the movers who we were set up with. Finally after being on hold 52 minutes with UHAUL I was able to speak to someone that did not seem to care, canceled the movers. We ended up moving ourselves and are waiting for a refund. So my rating for MOVING LABOR is POOR or NO STARS.

Rating:

5.0

All staff members were Excellent in their assistance.

Rating:

5.0

There were some areas of damaged carpet in the storage building, and rat trap in my storage unit. I am crossing my fingers hoping rats don't damage my belongings while I am gone for a year or more.

Rating:

3.0

The facility is really nice and seems pretty secure but the signs were hard to follow due to the new construction my first time finding the unit I got turned around multiple different times because there wasn’t a map of the whole building just the certain sections when you came up to them. Staff is friendly. The sign is misleading through when saying 24 hour access or extended hours upon request and the we code to scan was a dead end. I had to move my belongings out last minute and abruptly and I made it for my first two drops but the last one I was 4 minutes late on closing time and I was unable to reach someone in-house to speak to them about the extended hours. I had to unload my belongings somewhere else for the night until morning and ended up haveming to rent the truck another whole day. But I do like the facility and want to give it a chance

Rating:

5.0

Both employees who helped us were friendly and helpful.

Rating:

5.0

Overall experience very satisfying. Tried another haul company and their customer service sucked. General manager in Roseville made it very comfortable to deal with stressful time including Covid bout. Will definitely use your company again....thank you.

Rating:

5.0

Well professional organization take care to customer, excellent 👍 service and kindness.we been using 9months plus very convenient easy to enter and exit.

Rating:

5.0

Everyone was attentive, prompt, and free of shenanigans. An absolute breath of fresh air that reaffirmed my faith in the great uhaul name. Will always have uhaul top of mind for my rental truck and storage needs

Rating:

5.0

Fantastic customer service. Friendly and very helpful!

Rating:

5.0

Staff was amazing and very helpful to meet my needs.

Rating:

1.0

Leak over unit NEVER repaired. NEVER compensated for damage to storage contents resulting from overhead leak. Filthy floors resulting from standing water from leak. HOT in summer, COLD in winter...NOT adequately climate controlled in back part of building where storage unit located. Mgmt staff was unresponsive much of the time.