Customer Reviews for U-Haul Moving & Storage at Taunton Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Taunton Rd

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Mehmet E. on

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Michael M. on

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robert S. on

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Have more people working in the office on Sunday. So the customers don't have to wait so long.

Robert T. on

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Ensure the utility trailer reserved with ramp is in fact there vs. accepting a substitute without ramp that caused challenges. No notification provided that what we needed was not available.

Bernard D. on

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Tyler E. on

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I had reserved the truck through the Uhaul 24/7 tool about a week in advance to save time, but when I got there to sign in online I was informed that it was not put on hold, and I still had to go into the store and wait 10 minutes to talk to someone. What's the point of the online process?

Todd J. on

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Clean your vehicles. Ensure there is no WEED (marijuana) in the front cupholders when passing the vehicle on to a new customer.

Russel R. on

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Nothing. I was advised to get a larger truck to properly fit my move, and it was perfect. I lost my phone during the move and didn't get to do the online dropoff thing even though I was 90 minutes early. I called the after hours hotline and she "put a note" in my file. The next day I didn't receive the $20 punishment and my deposit was returned. I tell everyone to use uhaul

Timothy James H. on

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Three quotes given 3 consecutive days in a row...went up by $2000. U-Haul was supposed to contact me each day and it they didn’t. Poor service and no options were given to me for me to decide. I would like someone to call me regarding this.

Wolfgang R. on

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Quick efficient service. I reserved on line.

Stephen P. on

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Great customer service from check in to drop off.

gary H. on

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James W. on

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Jodi B. on

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Your call center was horrific. The person did not have a clue what she was doing. I ended up with the wrong size of trailer and for the wrong dates. We made it work. But it wasnt a good experience. We then arrived inside the building to a lengthy line up and only 1 teller. When we questioned the other employees behind the counter, they advised us that they were not properly trained and that their computers weren't working??,, We then met the young man who worked out in the yard and hooked up our trailer. He was polite, courteous, knowledgeable, and very helpful. The trailers wiring harness was damaged, he took it in stride, quickly and efficiently repairing it and apologizing for our delay. When we explained what occurred before meeting him, he helped show us how to write a complaint and wished us a very Hapoy Thanksgiving. We know he had to work all weekend, but we also know that the viability of this store depends on his hard work and dedication.

Melissa M. on

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Difficult to pull into the lot when busy

Jodi M. on

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very efficient and helpful staff at the Taunton location. Made the pick-up very easy

OMAR M. on

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Friendly staff well verse on the task at hand

David L. on

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Saraj U. on

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Bobby C. on

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Bradley M. on

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william G. on

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Friendly quick customer service, we had no issues.

Robert B. on

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Darren G. on

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Very well run store!

DARRELL W. on

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Richard P. on

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It was quite busy in the a.m. with only on counter staff. But when we returned the vehicle, there was at least 3.

Miguel A. on

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Kevin T. on

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Rajesh C. on

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I used all service by U-Haul but they installed hitch but was loose and ended up accident. I used all service from U- Haul including the trailer. even though following all instructions the trailer start shaking end up loose hitch, took to nearest U-Haul but they took it very easy but fixed it right.

EFTHIMIOS P. on

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Strap and rubber handle broken

Peter B. on

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Should have more than one attendant. Waited 15 min bef6i was served. Otherwise excellent service

Cheryl A. on

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Philip C. on

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Nothing. Customer service was awesome.

Dai H. on

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Everything was great. Cliff and Cody and the person at the front desk were awesome! Will come back to this location.

David D. on

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Ryan S. on

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Walter T. on

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Nicole C. on

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Booked truck one month in advance. Called 2 hours before pick up to confirm. When my husband arrived he was told it was a 40min wait and there was no 10’ truck available. Employee said she was all alone and didn’t put in order. We explained we booked a month ago. This caused a lot of stress. Luckily the truck ended up being available after all, however this was not handled professionally.

cathy G. on

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Ines T. on

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Unfortunately it wasn’t a good experience most of the times I had trouble getting into my unit the pad for the access code didn’t work. Will be nice if they have extended hours like until 9 pm.

Maureen F. on

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Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Tasha P. on

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Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

melody p. on

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No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

daryl b. on

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I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

Laura F. on

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Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Maureen F. on

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Great knowledgeable staff.

david h. on

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Suitable for my needs

GRACE S. on

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Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

Joanne J. on

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satisfifed

Steve P. on

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Very good location to deal with. Very pleased. Thank you.

ANGELA L. on

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My experience was great, easy to rent and easy to get out of)

GRACE S. on

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I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

Todd C. on

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Overall my experience was fine, had a few issues, which was resolved quickly!

BRIAN R. on

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Excellent service

Susan L. on

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Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

CRYSTAL C. on

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I will definitely use your storage units again. 2nd time I have used this service.

Agnes W. on

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Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Audrey T. on

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Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Angela B. on

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Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

martin z. on

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2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

Carol Ann B. on

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Clean and Accessible

LYNNANN M. on

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It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

Clyde B. on

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We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Peter L. on

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I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Jody H. on

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DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

greg b. on

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Very good service when require extra space.

Audrey T. on

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Very very professional and helpfull

turner h. on

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Charged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.