Customer Reviews for U-Haul Moving & Storage at Taunton Rd

11,922 reviews

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dwight T. 
Rating:
3.0

They could keep the yard a bit cleaner I got a flat tire from a rivet in the yard and was told that was the third one recently

RICHARDA K. 
Rating:
4.0

Customer did not leave a comment.

GEORGEJ H. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
4.0

I arrived at U-haul Oshawa to find my reserved landscape trailer was damaged and could not be driven as is. In total 3 of them were not road worthy. The staff at this location went out of their way to pick a part off of one trailer onto mine so I could get going. For that, I am thankful as my day did not get ruined. It seems that the landscape trailers are in desperate need of replacement or some TLC. Thank you

KEVINE J. 
Rating:
5.0

Everything was perfection, from pickup to drop off

Shaun N. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

Customer service was great. Girl was polite and very knowledgeable. She was helpful too. Will go back again

MARIJA E. 
Rating:
5.0

The people that work there are very friendly and are awesome at explaining even the little things to you. May I also add quite funny! The gentleman that helped when I brought my rental back was entertaining and had a great smile! Made my otherwise crappy day so much better! Thank you!

SHARYNK C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Contactless pickup was not contactless….had to travel back and forth between the office and my truck a couple of times and my truck was initially parked behind another…not a big deal but an annoyance when it's raining and in a hurry.

Peter G. 
Rating:
4.0

Customer did not leave a comment.

THOMASE A. 
Rating:
5.0

Ladies at check in and check out we're fantastic

Oswin D. 
Rating:
4.0

N/A

GEORGE T. 
Rating:
5.0

Absolutely nothing! The staff were professional and extremely friendly and the equipment performed as expected.

THOMASG M. 
Rating:
5.0

Please ensure roadside assistance is actually available when a customer accidentally locks the keys in the vehicle after checking the vehicle in.

Patrick Q. 
Rating:
5.0

NIce staff and very helpful and friendly

blair B. 
Rating:
4.0

The customer service was very good, friendly and very helpful staff. Equipment was clean and in good condition. Would definitely recommend this location for rentals.

Grant C. 
Rating:
4.0

Customer did not leave a comment.

Shane B. 
Rating:
4.0

Improve your computerized system. There were problems three times using the system. First the person at central booking office told me that no 10 foot trucks were available in my area on the day that I wanted one and convinced me that a 20 ft one is the closest I could get unless I wanted to pick up and drop off in Pickering. I was in Oshawa. The location that they booked me into to pick up the 20ft in Oshawa wasn't opened at 10am as indicated on my reservation. I called the number for that location and there was no answer and no way to leave a message as they hadn't activated their voice messaging. Next I called the the central office, they said that they were always open at 10 and tried to contact the office also with no success. So they changed my reservation to an alternative location on Taunton Rd. Turns out they had lots of 10 ft trucks!!! So I changed my reservation to a 10 foot. Had a quick check-in and was on my way. So obviously the computer system that tracks availability regionally is not accurate in terms of what is available and times of operation of the franchises. Upon my return the gentleman had a heck of a time trying to enter the information required into the system, i.e. gas, condition, mileage, etc. He tried at least 15 times he told me. Eventually he just wrote it all on my copy of the agreement and sent me inside to close the rental. The rental woman on the desk also had a difficult time trying to enter the information and close my contract. She said that U-haul is always making changes and she never knows what the page will look like. Anyways, that's my beef. Work on your computerized system so that customers and staff aren't wasting their time and energy trying to figure it out.

Irene D. 
Rating:
4.0

Customer did not leave a comment.

JAMIEK M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHM L. 
Rating:
5.0

You guys are awesome! So efficient and friendly!

MANONMARIE-CLAIR L. 
Rating:
3.0

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathew P. 
Rating:
5.0

The equipment was pretty new and the staff were fantastic and helpful. I will be using this location again.

Michel G. 
Rating:
5.0

Customer did not leave a comment.

ANGELO B. 
Rating:
2.0

Trailer tongue was not tightened down on car hauler and ended up popping off of the hitch. Very dangerous situation and resulted in damage to tow vehicle. Person that hooked up the trailer very irresponsible and should be fired!

PAULI H. 
Rating:
3.0

the inside of the van was very dusty and dirty. steering wheel was stic.ky brakes seemed like they needed some attention

LAURA P. 
Rating:
5.0

First time renting a truck. Couldn't of went smoother. 👍

ROBERTJ T. 
Rating:
4.0

Customer did not leave a comment.

Munish S. 
Rating:
5.0

Customer did not leave a comment.

BONNIE T. 
Rating:
3.0

Really need more representatives at the front desk. 1 person serving 3 customers at a time isn't very appealing to any customer. I try to avoid using this location when possible, since the customer service take longer.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

KENNETHPATRICK G. 
Rating:
5.0

Friendly service and lots of trucks and trailers to rent

David L. 
Rating:
5.0

Kim is the best customer service rep I have ever had. She is always professional and quick! The best is she's great at multitasking. Thanks so much Kim for always making my rentals smooth.

SHAMIRA K. 
Rating:
4.0

Simple online reservation just got there picked up the paperwork the keys and I was off simple and straightforward and I liked it p

Sebastian C. 
Rating:
4.0

Customer did not leave a comment.

HARRY M. 
Rating:
5.0

make sure the marks/damage gets the x stickers. several spots were missed

NICHOLASGORDON S. 
Rating:
4.0

Customer did not leave a comment.

terry h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TADEUSZ I. 
Rating:
5.0

Rental process is super easy and convenient. Staff are friendly and attentive.

MPAULINE A. 
Rating:
5.0

I have rented a cube van a few times from this location and I'm very pleased with the service and the equipment and the very reasonable prices. I've also purchased all my moving boxes at this location. I'm a very happy customer.

JANETM J. 
Rating:
5.0

Customer did not leave a comment.

JEAN M. 
Rating:
3.0

Customer did not leave a comment.

BRANDONTROY L. 
Rating:
4.0

Customer did not leave a comment.

doug J. 
Rating:
5.0

Outstanding customer service both on pick up and return. Great location

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

LESLIEM B. 
Rating:
1.0

511 Taunton rd Oshawa Very poor customer service, disrespectful, attitude, they never answer the in coming phone calls and keep transferring back to the Q. Long lines while employees play around. I requested a manager to call me back. I never receive a call back. 800 number long hold wait time, I keep getting transferred to direct departments.

John O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

THANK YOU CODY. Cody at the uhal called me because he found a envelope full of cash that I accidentally left in the truck. Classy lad I will tell ya. He deserve a promotion. Not many cats like him around. Thanks again Cody

BRIANS M. 
Rating:
2.0

The unit had such terrible suspension the back shock during transportation leaving some items damaged

FRANCESCO S. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Richard Todd C. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

ANGEL G. 
Rating:
5.0

Customer did not leave a comment.

Candice S.  |  Overall Experience 
Rating:
4.0

Once again the wiring was awful. Went to go home last night in the dark and the passenger side brake lights where not working. Thankfully I know a thing or 2 and was able to fix it. You better get your stuff together cause if I ever get pulled over or an accident is caused due to faulty wiring I will sue you.

BRANTJOSEPH N. 
Rating:
5.0

Great customer service and I like the returning app which is easy to use.

SUNEY A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERW P. 
Rating:
5.0

I have used this location 3 times since March and have been impressed each time! Cody in the office is very helpful and Natalie outside is as well! Both employees are extremely customer oriented and helped me greatly!!!

KELLI S. 
Rating:
3.0

Wish I had the Ford F150 as it's more comfortable and I sit higher in the seat. In the Silverado I was sitting way to low. Wish I had a booster seat.

PENNY B. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
1.0

Customer did not leave a comment.

LEONO'NEIL B. 
Rating:
5.0

Customer did not leave a comment.

TYLERDAVID JAY P. 
Rating:
5.0

Everything was very smooth and the staff were all excellent and helpful.

JOHNMICHAEL S. 
Rating:
5.0

Just a great and easy experience! Thank you

SHAWNALESLEY W. 
Rating:
3.0

The last two trailer rentals had to be swapped out because of faulty or questionable wiring connections. Being told it's.ok when unit should be taken out of service and fixed is dangerous and unacceptable. To have the guy then drag his feet because you made him swap it out is not acceptable either. Then complaining to next customer due to the delay ..... This location is normally quite reliable and we.have rented there many times.

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Ali Q. 
Rating:
3.0

The process for booking and picking up was overly complex and difficult. I ended up not getting what I wanted and you negotiated something else with me and then charged me more although you promised it would be less Very disappointed

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

OMID A. 
Rating:
4.0

Customer did not leave a comment.

Elana R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Kim & Marshal were great! Thank You

Anthony G. 
Rating:
1.0

Customer did not leave a comment.

DAVIDB S. 
Rating:
5.0

Customer did not leave a comment.

IAN B M. 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Even though I only had about 5 minutes at this location, I had the complete opposite experience. Gentleman who took my truck was very pleasant. I even arrived 5 minutes late and he wasn't even bothered by it. Sometimes, employees want to get home. He even made the comment “ he likes to stay a bit later to help people with the drop off”. (Something like that ) I wish I caught his name to put on here. Very pleasant experience

JOHN-DAVID G. 
Rating:
4.0

Customer did not leave a comment.

CAROLP W. 
Rating:
5.0

Customer did not leave a comment.

JAMIE DENNIS H. 
Rating:
5.0

They were so busy but very accommodating and focused on my needs. I also heard them dealing with another frustrated customer who was upset by treatment @ another UHaul location & this Oshawa dealer totally went above and beyond to help this person. You don't see that much anymore.

Robert S. 
Rating:
1.0

The accessories I had ordered were not available (again). The gas was barely half full, the vehicle was dirty, the seats were covered with animal hair and it smelled of disinfectant that quickly wore off to reveal the unmistakable smell of urine.

Gordon P. 
Rating:
3.0

The truck was not swept out on pickup The truck had barely enough gas to get to the gas station. Someone had tried to pull the key barrel out in an attempt to steal the truck some time ago this has not been repaired. It is not your fault on any of this but the damage to the exterior of the truck was quite extensive.

Craig L. 
Rating:
1.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Both reps today were fantastic!

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

RANDYS K. 
Rating:
5.0

Although the Taunton location was excellent, this was the THIRD! location I had to visit to get a truck that I reserved months ago. It set my timing back by over an hour. The customer support staff were rude and offered only minimal compensation for screwing up my booking. Dealing with uhaul was a nightmare. You should all be embarrassed with your customer service.

ADAMMICHAEL F. 
Rating:
5.0

I really Do NOT appreciate being yelled at that I am late. I was to return the truck by 315 and at 316 got a call from uhaul rep yelling at me that i am late and another customer needed my truck. Inwas furious so i had to rush back with unfinished moving items!!! I didnt appreciate being treated that way!

NAKEISHAL S. 
Rating:
3.0

The self pick app never works

PHILLIPE L. 
Rating:
2.0

Firstly the AC does not work, and secondly I was overcharge on the final bill. I called and waited over 1hr on the phone but receive no address. I now have to plan to go back to the location.

PATRICKOLIVER K. 
Rating:
5.0

The van was clean and filled up, but it did smell of old smoke. Other then that it was good.

Denise G. 
Rating:
4.0

Employess were helpful despite being very busy

ADAMJAMES K. 
Rating:
1.0

Have a manager call me whenever is convenient will never be using uhaul again terrible service charged me for a wardrobe or trailer plug when I made my reservation then the girls at the cash didn't even have any clue what I could have been charged for when I told them lol next I got 2 bags of pads when I paided for 4 rented bags of pads I was short on pads for my move and then not having a wardrobe made me look very unprofessional Also I booked the trailer with debt card they ring my deposit up online and in store as I'm using a credit card worst day iv ever had using uhaul and will never be back if it's left this way I have a company to run no time for this kinda unprofessional crap cheers 2899431694 jeremy taylor

JEREMYNOLAN T. 
Rating:
5.0

Please improve the wifi and online equipment check before driving off location lot. I kept getting errors trying to upload photos about dents, scrapes and loose vehicle parts. Otherwise, I was satisfied with the Service associates at the counter and return and also with the vehicle. Thanks

PAULM A. 
Rating:
5.0

Customer did not leave a comment.

GRANTF M. 
Rating:
3.0

Not happy with cleaniness of vehicle. To me appears it was not washed. Wiped down inside.

JAMESA T. 
Rating:
4.0

Difficult location to get in/out of.

DAVIDS C. 
Rating:
5.0

Customer did not leave a comment.

DIANNE M. 
Rating:
3.0

Have more sizes available through the neighbourhood uhauls. We also wanted a 3 day rental and one way, but we couldn't be accommodated. The drop off took over 30 minutes to do online as well as being on the phone.

EDWARDA R. 
Rating:
5.0

Extremely efficient and easy Have had a couple of bad experiences before

CAMERONR F. 
Rating:
3.0

Customer did not leave a comment.

Steve R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juergen L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTIN S.  |  Overall Experience 
Rating:
5.0

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55’ TV. She didn’t hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Margaret S.  |  First Impressions 
Rating:
1.0

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn’t let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Ashish B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE S.  |  First Impressions 
Rating:
4.0

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Brett L.  |  Overall Experience 
Rating:
5.0

Lighting is needed in the storage unit

Shelley M.  |  Overall Experience 
Rating:
5.0

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Ronald C.  |  Overall Experience 
Rating:
5.0

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Annette B.  |  Overall Experience 
Rating:
5.0

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

BRENT M.  |  Online Move In 
Rating:
1.0

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren’t running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Laurig N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette B.  |  First Impressions 
Rating:
4.0

I believe the storage units are too expensive in comparison to local storage locations.

Suzanne L.  |  Overall Experience 
Rating:
4.0

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Leah T.  |  Online Move In 
Rating:
5.0

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Deborah H.  |  Overall Experience 
Rating:
4.0

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Brett L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy C.  |  Overall Experience 
Rating:
2.0

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it’s not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
3.0

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

Meredith J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daryl S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

judith d.  |  First Impressions 
Rating:
1.0

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

daryl b.  |  First Impressions 
No reviews have been submitted for this location.

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