Customer Reviews for U-Haul Moving & Storage at Taunton Rd

12,025 reviews

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAULJ C. 
Rating:
5.0

Service was very good at this location.

MICHAELD C. 
Rating:
5.0

Always friendly and helpful

gary S. 
Rating:
4.0

Do a more thorough inspection of your equipment. The trailer I rented had a bad tire. Fortunately, it was a short rental and did not turn into a problem. Supervisor said he would have it repaired.

Charles W. 
Rating:
5.0

I booked a car hauler on line, which was suppose to have been available. Next day I received a note to say none were available, and I was down sized to a dolly. All worked out with dolly. Thankfully I did not have an issue with rear wheels on car, so the dolly was a good alternative. In future though, if I book on line, I would like to have the equipment as requested.

ANDREW N. 
Rating:
5.0

Staff was extremely friendly and a pleasure to deal with.

DONALDJ W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
1.0

I went there to pick up the truck then it changed address then when I got to the other location there was no truck there then I got another email saying it was at the first location I was at first.then I used the uhaul lock on the back and it jambed I called to talk to someone and was put on hold for 30 mins

Matt L. 
Rating:
5.0

Customer did not leave a comment.

VYKUNTHAN R. 
Rating:
5.0

Great knowledgeable staff.

Vikas B. 
Rating:
5.0

Customer did not leave a comment.

GETACHEWSEWONET A. 
Rating:
3.0

The parking lot needs immediate repair.

BRENTW T. 
Rating:
1.0

Dont change me for 3 days when I only use the trailer for one day

Ryan C. 
Rating:
3.0

Customer did not leave a comment.

PHILIP N. 
Rating:
4.0

More than one cashier

R-PAUL M. 
Rating:
5.0

Customer did not leave a comment.

JUSTINA H P. 
Rating:
4.0

better details/info about after hrs drop off. was not clear. Also gas was noted as full. guage moved right after leaving. drove just over 40 km had to pay about $15 so it's back to full which it never was!!

BASSAM Y. 
Rating:
5.0

Checked in online, the truck was ready to go. Simple and painless.

SHARON W. 
Rating:
3.0

Attention was okay. Equipment return after work hours presented some issues and I couldn't complete the return online.

Winston R. 
Rating:
5.0

It was clean...however the trailer had a short in the lights due to corroded wiring

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Sujeevan K. 
Rating:
5.0

My customer service employee was great in the yard and helped me back up the truck in a proper spot to drop off the enclosed trailer. He was funny and helpful at the end of his shift.

LEER D. 
Rating:
2.0

Picked up a truck for a one way drive. Left dealer and drive a few km when warning light for a tire came on. I called they said come back and they will check which they did and tire was down 10 psi and they filled. I left and was almost to my house about a 20 min drive and light came on again so I phoned back and said that I didn't want to pack stuff in the truck that night to leave in morning with a possible tire issue. I was told this wasn't their responsibility, phone roadside assistance or customer service. I said could I switch for a different truck as I don't want to head out on a 200 km drive knowing there is potential for a problem. I was told if there was to call roadside and they hung up on me. When home I tried customer service number and message indicated a 63 min wait time so I called back to dealership. Unfortunately we didn't have a pleasant conversation as he basically said that's your truck and I can't do anything for you and call roadside if a problem. Fortunately there wasn't a problem on drive. The fact that I was knowingly sent out with a potential problem didn't set well with me and the unwillingness from the location to do anything bothered me a great deal. I have used uhaul over a half dozen times in the last 10 years and often from this location, with no problems, however, this last dealing has me rethinking the use of uhaul for future needs.

BRADLEYC B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

My last order was 86206570, and I had to drop off after hours. This was my first time and it went well, however I have not yet received an invoice by email. The email goes to WNY at tiffany.tpgusa@gmail.com The rental was in Ontario, Canada. Thank you, Richard

RICHARDC J. 
Rating:
4.0

More staff working on a saturday. There was a line-up out the door, totalling about 10 people. Obviously this is stressful for the employee, and time-consuming, thus annoying for your customers.

Barry N. 
Rating:
5.0

Customer did not leave a comment.

Niel M. 
Rating:
5.0

Customer did not leave a comment.

Lyman Dwayne F. 
Rating:
5.0

Customer did not leave a comment.

collette D. 
Rating:
4.0

The trucks are parked very closely together to fit them all on the site, to the point that you have to fold in the back up mirrors to get the truck backed out, and there were no staff members to assist you outside once you had completed the rental arrangements inside.

Veronica D. 
Rating:
4.0

Friendly, fast service.

CORY M. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
1.0

Make sure you have enough equipment if you are to rent out using the online service. This is the third time Uhaul has had me drive to other locations or have me wait for my order. I will not be using your services again nor will I promote Uhaul in anyway.

Kyle E. 
Rating:
5.0

Customer did not leave a comment.

SHAWNS M. 
Rating:
4.0

Good service and easy to use.

GERALDWAYNE R. 
Rating:
4.0

Customer did not leave a comment.

RANDALL W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELD T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEN E. 
Rating:
2.0

Customer did not leave a comment.

CHRISTIANDANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

Customer did not leave a comment.

NATHANIELR P. 
Rating:
1.0

Customer did not leave a comment.

FRANCINEE S. 
Rating:
4.0

Customer did not leave a comment.

marc G. 
Rating:
5.0

Excellent Customer service!!!

JAMESC M. 
Rating:
3.0

Contract states that the renter is responsible for cleaning vehicle after use. The previous must have used it to waste. The box of the truck smelled so bad. Like something had died. Plus the amount of small flies that were so bad they were even in the cab of the truck. Clearly vehicles are not being cleaned after each use. Not happy at all. They lady that served me was friendly and efficient.

Cathy A. 
Rating:
2.0

I think you could make booking a vehicle much faster..

DARRELL R. 
Rating:
5.0

Just let the person renting know where to park the van when leaving it overnight at the lot if was confusing the next morning as I did not know there was a return area.

KIME P. 
Rating:
5.0

Cody was extremely helpful and provided amazing customer service.

NATHANJAMES M. 
Rating:
5.0

The rental process was smooth. Customer service was great, equipment worked well.. there was no issues here. Would recommend to everyone to rent from Taunton and Wilson location.

Shawn R. 
Rating:
5.0

Check in was fast and efficient with the two representatives working so well together behind the counter. Billy was excellent hooking the trailer to my truck and Cody was just as good at drop off.

jory M. 
Rating:
5.0

More instructions upon pick up as to expectations. I was not told to refill gas tank or where to go to return the truck etc.

BRENDA L. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

One of the best locations I've ever rented from. Staff is knowledgeable, friendly and helpful. I tried renting from a "Neighbourhood" location only to find out days before my move they did not have the truck. They wanted me to drive 50 miles out of my way to another location. After talking to 9 different agents at uHaul, I was directed to Oshawa. Wow! People who actually care about you having a successful move. I will definitely rent from this location again!

GREGORYA F. 
Rating:
5.0

Customer did not leave a comment.

NASIR A. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Nice. V. Good staff

RAKESH K. 
Rating:
4.0

You should allow Drivers license pictures to be uploaded to a web site not just your mobile web site.

DOUGLASD M. 
Rating:
5.0

Customer did not leave a comment.

ANIRUDH S. 
Rating:
5.0

Staff friendly and courteous fast service

ADAMJONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

REED J. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Grema O. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Check that all lights in uhaul work properly

KRYSTALLOIS A. 
Rating:
5.0

Customer did not leave a comment.

JOHNV L. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Need to add more trucks in your inventory

SAJJAD H. 
Rating:
2.0

Back of truck was wet.

Michael H. 
Rating:
4.0

The last two rentals that I had with this location had cleanliness issues. I should not be cleaning up after the previous renters no matter how they left the equipment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERYP V. 
Rating:
5.0

Returning the truck was so easy. The staff was quick, about to review the vans condition & there was no waiting. The truck was very clean.

STEPHANIE P. 
Rating:
4.0

just to let you know I has a storage unit there as well #180 is empty thanks for your help

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

TODDG D. 
Rating:
5.0

Customer did not leave a comment.

JAMESJ C. 
Rating:
5.0

Great customer service and very clean and storage unit was also clean Thank you

BRADLEY F. 
Rating:
5.0

Customer did not leave a comment.

RUSSELLD S. 
Rating:
2.0

It was very confusing where to drop off truck. We waited for a long time for someone to come inspect the truck. I finally started driving away because I thought nobody was coming just to be lectured by a staff member about where I need to be. We also paid 71 dollars but the total only came to 65 and I was never refunded. Also, this location is way too small for the amount of trucks that are there. It's a aggravating trying to get in our out.

Amanda F. 
Rating:
5.0

The booking process online so intuitive and easy to use. Showing up the day of to pick up, equipment was ready and staff was super friendly, extremely courteous. Vehicle was clean, well maintained. Upon returning, I didn't even have to ask for a refund for the blankets I didn't use, they went ahead and refunded me. Dropping off the vehicle was super easy to, 5 minutes and done! I would highly recommend UHaul and this location!

LISA-LAURELA L. 
Rating:
4.0

The running lights did not work on the trailer and I was told just don't be out at night. The guy hooking up the trailer instantly started to vent about the company and what he does...very disgruntled and made it very awkward.

ERICAJ N. 
Rating:
5.0

Excellent\t and quick service. Will use it again for sure

GIUSEPPE C. 
Rating:
5.0

I unsuccessfully tried to use the mobile check in. It didn't seem to work for me. I think that I got hung up in the verification process which I was unaware of. If the app indicated that you are in a queue and that something was happening it would be helpful. As it was I didn't realize anything was happening and I was unsure what the next step was

Barry W. 
Rating:
1.0

Employe lacked customer service skills and made us park the trailer in a very difficult and tight spot for our oversized truck, would not allow us to walk to trailer into the spot, which would have been alot easier.

JESSEBT B. 
Rating:
5.0

The service was Excellent, quick and professional..returning the vehicle was the same quick, professional check out! Thank you for a stress free transaction during a very stressful time for me.

ROSARIA M. 
Rating:
1.0

I originally booked for 3 days; however I realized a day before the pick up of the truck, when I went to check in online, that reservation was for 2 days. I called customer service and was assured by the agent that I spoke to that she added another day. When I went to pick up the truck at the location, the agent told me they are only “allowed” to rent out truck for 2 days due to time of month (busy). He insisted I could get truck for only 2 days. I explained that the home I purchased had closure date of 29/09/21 and place we are moving from had closing date of 01/09/21 so I had to have truck for 3 days as new location was 1 1/2 hrs away (one way). He didn't care - he proceeded to say it was an error when I was told I could have truck for 3 days as they aren't allowed to rent it for more than 2 days and that someone else had truck booked for pick up on 30/09/21 so it has to be back by that date by 4:45 pm. I asked if he could arrange for the other person to get a different truck.. He said he didn't have anymore trucks available. He told me if I can't/won't have it back by 30/09/21, that he cannot let us take/rent the truck, even though I have a reservation. I had no choice but to tell him I will have truck back by 30/09/21. Basically he was saying I had to be the brunt if a Uhaul employees error. After we moved the first dat, I called customer service again and was told to call scheduling Dept. the following morning. I called scheduling Dept, as per agents advice. Thankfully the Scheduling Manager told me to keep the truck until 01/10/21. I was very intimidated by the agent I was dealing with st the pick up location so I was scared to bring it back a day later, as she said I could. She assured me it wouldn't be a problem so I took her name and position, in case I was intimidated further by the agent I had to deal with at the location. It was not a good experience because of 1) the error that was made with my original scheduling (giving me 2 days rental instead of 3 days requested), then when dealing with customer service telling me I was given an additional day and especially dealing with the agent at the Wilson and Taunton location, who I found was rude and uncaring. His mannerisms made me feel very intimidated. On too if all of that gi deal with, I was charged for more kilometres yet the agent who was intimidating told me I was given 700 kms and I did not use that many kilometres so not sure why I was charged fir more kilometres upon taking the truck back. I think it may have been the same agent I dealt with when h picked up the the (the one who I felt intimidated by). Very bad service snd I would definately tell my friends/family to not use uhaul due to this experience.

ronda C. 
Rating:
5.0

Nothing keep doing what are you doing

DANIELFLUTURAS S. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Norris M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

As soon as I got in the truck, a message came up saying left front tire needed air. It looked fine so I drove away and pumped it up later. No big deal. However, the lady behind the counter was extremely kind and helpful. She was terrific.

RANDALL W. 
Rating:
4.0

Customer did not leave a comment.

PETERAUSTEN N. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON M. 
Rating:
4.0

Customer did not leave a comment.

Kuljit S. 
Rating:
5.0

your employees at this location have always been very helpful, courteous, and do a great Job.

JAMESB S. 
Rating:
3.0

Based on email received from uhaul I did the online check in to avoid face to face contact. Expected to arrive and show the receipt on my phone and have the trailer hooked up with the blankets in the trailer and be on my way. No sir you must go inside as normal and wait in line and oh by the way we don't have the blankets that you ordered and the online check in doesn't charge you sales tax on trailers so we need to charge you that now. OMG what the heck Uhaul…you are a large company.. this process should be a no brainer….every time Uhaul makes the rental process so difficult. I should drive in and have the bar code on my phone scanned….the trailer hooked up with the blankets already in the trailer and be on my way. Uhaul why do you make things more difficult than they really need to be?

Garry R. 
Rating:
4.0

Nothing I can think of. Really friendly staff and willing to help

PHILLIPE M. 
Rating:
1.0

The key was NOT where it was supposed to be. I had to frantically call for a different truck and location.

BETH DIANE C. 
Rating:
5.0

Customer did not leave a comment.

Erik A. 
Rating:
5.0

Customer did not leave a comment.

Barry D. 
Rating:
4.0

Customer did not leave a comment.

Lisamaria F. 
Rating:
4.0

Customer did not leave a comment.

ABDUL HANAN KHAN M. 
Rating:
3.0

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

terry h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steve R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juergen L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTIN S.  |  Overall Experience 
Rating:
5.0

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55’ TV. She didn’t hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Margaret S.  |  First Impressions 
Rating:
1.0

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn’t let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Ashish B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE S.  |  First Impressions 
Rating:
4.0

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Brett L.  |  Overall Experience 
Rating:
5.0

Lighting is needed in the storage unit

Shelley M.  |  Overall Experience 
Rating:
5.0

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Ronald C.  |  Overall Experience 
Rating:
5.0

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Annette B.  |  Overall Experience 
Rating:
5.0

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

BRENT M.  |  Online Move In 
Rating:
1.0

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren’t running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Laurig N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette B.  |  First Impressions 
Rating:
4.0

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Leah T.  |  Online Move In 
Rating:
4.0

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Brett L.  |  First Impressions 
Rating:
2.0

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it’s not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

judith d.  |  First Impressions 
Rating:
1.0

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

daryl b.  |  First Impressions 
No reviews have been submitted for this location.

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