Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy

Would not let me return my truck there even though they said I could when I reserved storage. Employee was very abrupt about it. She said she didn't have room and that was the end of the conversation even though there was obviously places to park it all over the property. It seemed pretty apparent to me that she just didn't want to be bothered with equipment.

Excellent customer service in spite of the difficult times we are in .

Great customer service. The gentleman (dont recall his name) that helped me Monday evening, March 23, was very helpful and went above and beyond to make sure that my experience was great. He conducted himself very professional and I will recommend my friends and family that live in the area to go to this location just from his behavior. Great guy and great job overall!

Aaron was great!

Very fast friendly and efficient

Inform customers of things like automatic door locks...didn't used to be that way. We had to call pop a lock cuz we got locked out.

Very friendly

the tire on the truck went low after leaving less than 2 miles had to turn around. The employees put air in and went low within few hours..

Thank you

Your computer system needs a major overhaul. It really slows your employees down and makes it hard for them to help us. They were great. Also, the looking at the photos of the truck to see if there is damage doesn't work for those of us without a smart phone. PLEASE go back to the old system of walking around. The employee still had to come out and put on little x's. Makes your truck look terrible, like it is a target on a gun range.

Great service!

So friendly and helpful.

Sonia was extremely personable and helpful. The facility is clean, bright, and secure. Happy I switched from Aarons to UHaul.

Had a problem getting a U-Haul service provider to "jump" a dead battery - over a 2 hour wait. First service provider did not call my cell phone for my exact location. We may have mistakenly given the U-Haul representative the wrong street address which was only a couple of blocks away from our location. Second service provider found us.

This is the second time I have used this location recently - and the gentleman working has been incredibly helpful both times, and has made things simple and fast. Highly recommended.

The lady that helped me in the office was very friendly.fast and courteous. Thank you very much!

Employee Aaron Bowman assisted with the best customer I’ve experienced in awhile. Upon arriving, he assisted us with our return even though there were some obstacles. He also helped us out when we had locked ourselves out of the unit! Aaron went above and beyond and I believe he should be rewarded/noticed/praised for it. Meant a lot to us in that moment to receive excellent customer service.

Sonja and team were always professional and very helpful.

Everything went smoothly and quick

Sonia Jenkins was a great help with the storage unit rental process.Very welcoming and polite with a great sense of humor.Two thumbs up!

Lots of difficulty in processing card payment. System problem?

Mrs. Sonia is a very sweet, understand, yet down to business person and also a very down to earth person very greatful t to have had my belongings with them. The crew are also sweet and down to earth.

Thanks Sonia for a smooth move! I will see you again if I need a u haul product.

Make sure that people know everything they are paying without hidden fees, it really sucked not having the lady tell me more it was just a sign this and pay this price and nothing more but i ended up paying a lot more than i should have

Very friendly and helpful staff.

Was misinformed from the day of the reservation. This location needs more training. Ended up putting and extra 85 miles on my personal vehicle, then was charged a cleaning fee for the u haul when it was returned as it was when we picked it up. Very disappointed with my experience. The last I spoke with this morning at the customer service was helpful thank you.

Other than closing up at 7 pm..we had a good experience here. We had come we with 2 rental trucks to move our.home. really enjoyed the climate controlled feature.

Seemed understaffed at the time I arrived but the one person helping customers was pleasant, efficient, and good to work with. I just had to wait a long time. When I arrived, I was second in line. The line was pretty deep by the time I turned the trailer back over and got my receipt.

Staff was friendly and very helpful, our needs changed and they always accommodated our needs.

U-haul was a wonderful place to store our belongings while we needed a storage unit. I would definitely recommend and use U-haul if we ever need a storage unit again. The staff was also very friendly.

Unit facility and the storage unit are very clean and neat, and the staff are friendly.

VERY poor customer service. This is the most convenient location for us, but I seriously doubt we'll return based on the horrible employees. We have no issue w/ U-Haul, just this location.

There were customers waiting in line to get equipment, even through we had reserved online. The manager was efficient, kind, and helpful, but the wait was too long due to multiple customers and one employee doing everything.

Very satisfied with the service. Ms. Jenkins was very helpful and thorough.

Service was good but a little slow due to only one computer working. Personnel were very helpful and friendly though and worked as quickly as they could.

Representative was late, had equipment issues (printer), had an overall poor attitude.

Sonia (General Manager) was great! She was professional, efficient and personable. The process of checking in and out was excellent and the truck rental was very clean. I highly recommend this store!

This is our storage facility from now on! Clean and well maintained! Highly recommended.

After driving all the way to this location the guy had the nerve to ask me to return it to the location nearest to me that I had originally reserved but U-Haul didn’t honor. During the course of the return he brought this up no less than five times.

The customer care was very helpful with our last minute urgent move

Big issue is that they would not rent equipment to me without contacting someone else I knew. ONLY time that has ever happened to me at UHaul. Extremely irritating.

make sure to pickup the truck during open hours if you need dolly or anything else. They forgot to give me the dolly so I had to move without one.

The guy that help me was great but there where 2 other works that made me walk across the parking lot to get him to help me when they could have assisted me with my order guess they where in a hurry to get off the clock

Thank s for your great service

steering was very sloppy lots of extra charges.... I used this vehicle to transport one well boxed but large item and unbelievably was charged a cleaning fee. There was literally nothing else in the truck nor did I eat or drink anything in it. Wow!

I originally needed to pick that size of truck from austin but the whole area was out and had to drive 30 miles away to pick it up and drive back 30 miles, was charged an extra $50 for this inconvienance, was a bit disappointed 9n that

The service was friendly, relaxed but efficient. Would recommend.

The clerk was super nice great customer service very pleasant

While the online registration process is a wonderful idea the execution is poor. It took my clerk 15 minutes to get the system to accept my submitted photo idea. Not for any failure on his part, but the system was not registering my uploads. We had to change the phone number from mine, to my wife, to my friend who was assisting with the move before it would accept the submitted photo idea. Perhaps a software issue? Something to be improved upon to make the process easier on both customer and support services at the shops. Phillip apologized profusely and made my visit and rental experience superb.

Nothing bad about this location, my comments are about my lack of preparation for the return. I hope your phone is still charged if you return after hours. Technology is supposed to make life easier, but uploading pictures of the odometer and fuel gauge, as well as pictures of the cab and the bed of the truck with a 3% charged phone is no fun. Be sure you have a cigarette lighter charge adapter because the truck doesn't have a USB port to keep your phone charged. The location personnel were very helpful in dealing with a protest on the mileage. I guess it was my bad for not Googling the mileage in the middle of booking the reservation online, but UHaul only allowed 177 miles for this rental - it was 10 miles from the rental location to my home and 161 miles from home to our destination. After driving to lunch, refueling and the trip from storage location to drop-off, I was 18 miles over. It took 10 minutes on the phone with the drop-off location the next day, but they were nice to let it pass. However, it makes the pricing somewhat deceptive if there is really very little chance you can complete the rental without some degree of tolerance. I have two kids remaining in college, so I know there will be more moves to come - is this really the way UHaul expects to develop customer loyalty and grow/maintain their business?

Looks like you need more people to work there. When I picked-up and returned one one person was there to assist customers.

Though the place was busy and understaffed, the check in went very smooth, no problems at all.

Philip was the one that told me the vehicle that I rented should not have been on the road to begin with. he took it out of service like it should have been so that no one could potentially get hurt like my family and I could have.

I have used this Uhaul location several times and will continue to do so. The gentleman that works at this location has been so helpful and always nice. Thank you for having people like Phillip working for you.

The young man who assisted me went above and beyond on my behalf. His customer service and friendly attitude made a very had day not so bad. I would recommend this location to my family and friends.

This is a clean, well-maintained facility with a helpful and friendly staff. Thank you!

Yall have an awesome team

Under staffed but responsive. Did little to offer tips or suggestions.

The experience was excellent and the staff so professional and friendly.

Staff at this facility is unprofessional, rude, and lack knowledge of their job. I will not use Uhaul Storage facilities again, they changed my lock(bill was current) and then lost the key. Moved out!

If had to I would use them again. And would recommend this facility

The gentlemen who ultimately helped me was very kind, but the computer systems weren't working, and the mobile check-in was very frustrating and took way too long. I'd have much rather dealt with a human being, instead of having to use my phone to pick-up/return the truck.

Previous rentals were okay but this rental transaction was not. Truck was not in the best condition but did run and AC worked (three other trucks were on the lot that were in better condition). Started with half tank of gas which is arbitrary I went 15 miles put in 2 gallons to compensate and was charged $12.00 for fuel upon return.

Thanks

Rude and poor customer service on 6-14-2019 around 5 pm

I was given a truck that had just arrived, so there was no time to clean it well.

Waited 20 minutes for the attendant to return to the office so I could pick up the vehicle. When returning the vehicle before closing I was told I had to use my phone. I asked why and was told he had already started closing. I told him that was not acceptable so he stopped what he was doing and checked in the vehicle. Very poor customer service.

Over charged me, will not answer my call, will never do business again with this location. I am a regular who uses uhaul alot. Still have not received my refund

Internet was not on when we arrived. It took more than 30 minutes to get truck- It was not ready for us when we arrived. They did not have all of the equipment we ordered so we had to go without.

The gentleman was very knowledgeable and the lady was very helpful.

Thanks

Marcus and his staff do a great job!

Had several billing issues in the beginning, but the service was good.

Phillip is so wonderful and courteous to his customers. Willing to go above and beyond.

Phillip is always so helpful when i call or come in. Willing to go above and beyond for customets!

Nice facility. Nice staff

I rented the U box from Pomona, California , Marcos Lopez did a great job. Once in Waco Texas, Kelly @ Central location provided the same level of customer service. Very pleased w/ my experience.

Staff were always courteous and friendly. our stuff was only in the storage unit for 4 months, when we went to move things out we found most of our stuff had grown moldy from an apparent roof leak.

This was a very nice experience, with nice employees. If I need storage space in the future, I will definitely use them!!!

Great place

Phillip was very helpful and made sure we had all we needed. Thank you!

The staff at the facility was very helpful throughout our entire rental experience. The facility is top-notch and the moving carts that are provided make a world of difference.

Very professional and courteous

Only comments are excellent staff and clean secure property !!!

SERVICE WAS 5 STAR !

Great !!!

MR. BROWN WAS SO PROFESSIONAL AND SO HELPFUL . I APPRECIATE HIS HELP IN GETTING TO MY SITUATION QUICKLY. I HAD A BAD WATER LEAK AND HAD TO MOVE EVERYTHING IN THE GARAGE.

Everything was very clean and the staff was very friendly

Manager, M Brown , very professional and friendly.

All the people including the manager are very helpful.

Everything was very satisfactory. The staff was very courteous and helpful. The facility was very clean

Very nice facility...well taken care of...staff very helpful...and very secure with the alarm system..

Awsome staff at Kailua-Kona and Central Tx parkway. My u-box arrived 8 days early!

Best storage unit experience I've had!

Awesome customer service!

Maurice and his staff are very friendly, courteous and professional! They're always willing to help their customers and are very honest. I highly recommend them!

The equipment was too notch and the customer service at the location was great. The phones were not. I rarely spoke to the location I called .

Marcus was always very helpful!!! We would highly recommend this business!!

Clean, nice facility and friendly staff. Great service. Love the large moving carts available for moving into a unit! Highly recommend!

VERY clean, wonderful manager and great staff! Love that they have plenty of dollies to help with moving everything.

Marcus was so helpful! Truly made this an easy and nice experience!!

Very clean facility! They have plenty of large moving carts to use to unload items into the climate controlled units. Large cargo elevator for transporting items to upper floor units. Great service!

I’ve used uhaul twice this past week. The electronic system uhaul uses needs to be refreshed more often. “Both” times I went to pick up my uhaul, I had to go to 5 different locations altogether

The staffs of this facility are awesome!! My son had a pick up truck problem in one of the location, after several hours of disappointment. We arrived at this facility and this nice young girl help.

N/A

It was fantastic

Mr Marcus was very helpful while I had my storage. And I wanna say Thank you so much for all your help.

Marcus was extremely helpful and friendly. The best storage in Waco.

This place is not equipped to properly handle POD rentals and dispersal. They are too slow and their equipment kept failing. Not a good experience at all.

Awesome place to store from!!!

Great Service

Polite and very helpful staff.

great