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Martha GCustomer Reviews for U-Haul Moving & Storage at Texas Central Pkwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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MICHAEL GI was very pleased, and will recommend friends and family.
jackie c | Overall ExperienceI did not receive a fuel credit and I asked about it. I was told corporate took care of that. But I have not received a credit.
TED CWhenever I forgot my code or needed help into my storage unit , the U-Haul staff was always there always pleasant, kind, and helpful. We appreciate all that was done for us from the minute we walked in and needed to rent a U-Haul Storage unit at the last second to the day we left. You guys were the BEST!!!
Cris L | Overall ExperienceThe worker, Tom was EXCELLENT! He went WAY ABOVE and beyond to help us. He is on of the best employees we have encounter in a very long time!
Julie BDid after hours drop off
Lucinda NThe lady that checked us in and out was absolutely amazing. She was so nice and thorough. She made sure we had everything we needed to make an already stressful move less stressful. I believe her name was Sonja
JEAN-LUC PGreat people! Highly recommend!!!
Fred DBoth places were friendly and took care of everything
Michelle MSuper easy & quick. Professional service.
BENJAMIN BNothing to improve, from start to finish the staff was super helpful and courteous. They made the process simple and quick.
Brandon CThank you Sonia for your help switching my storage and thank you James for your help. I appreciate yall.
Francine S | First ImpressionsWorst customer service experience ever, I would never recommend THIS location to anyone. I was serviced by a dinosaur, that could only make one keystroke at a time and didn’t have any business etiquette. He insisted on asking me for my sensitive data while serving another customer. I could elaborate but trust me NEVER AGAIN.
AMBER CMy boxes (10) were supposed to deliver 4/10 - it took 5 phone calls before I finally got answers late in the afternoon that they were not going to deliver - only after asking about the 'guaranteed delivery' did the staff say they could deliver 2 pods late that same evening and 2 more Sunday. So far, in the 4 pods we have received, we have found 1 damaged item, a 6' tall shelving system that was in new condition when it was put in the pod had a broken leg/wheel when we went to unload it, it was leaning in the box and even though the items on it were shrink wrapped, some items had fallen off of it. My biggest issue is communication. Tom has done well communicating with us fore the most part, and also the other woman I spoke with, who's name I cannot remember. But it should not take 5 phone calls (the last at 4:30pm!) before I even get a response about my delivery that was scheduled for that day - and if they CAN'T deliver, then that needs to be proactively communicated to me as early as possible, I should not have to hunt out that information. ALSO - you send WAY too many furniture blankets - of the 10 pods we ordered, we could fill a whole pod with just blankets, that is extremely excessive - I think 2 bags per box (12 pads) should be more than enough, instead, we had to find places to stuff the many many extra bags of blankets so we could return them later.
Candy DIt’s ridiculous that they have to call someone to confirm that I will return the trailer.
RICHARD CEverybody there was amazing especially a guy named Tom. He was very helpful and super nice. Excellent customer service would recommend.
BRENDA MWe have used this office before with a positive result as well!
JOHN CThe U-Haul representative who assisted me, Tom, did an excellent job!
LEWIS GTom was friendly and helpful! The trailer was in good shape with newer tires and pressure set properly. The interior was clean and free of any debris. Easy process!
BRIAN CGreat service 👏!!!
ERNEST FEverything about my experience at U-Haul over the last two and a half years was great: helpful online videos to aid in choosing the unit size, friendly and prompt customer service at the office, and excellent security in the climate-controlled storage building. I have been recommending U-Haul for awhile now!
Tara F | Overall Experiencegood experiencia
Saul HThe truck was o ly half full of gas which caused me to stop at a filling station.
DAVID MThe only problem was with the trailer lights. This happens occasionally; the only thing I’d recommend would be testing the lights before hooking up the hitch and safety chains so that effort isn’t wasted.
George MI became sick and the owner was very sweet and we talked about my situation. I now have lost my home. All my pictures of my deceased parents, personal letters and memories. I understand I couldn't get the finances fast enough so now a stranger is going through my underwear drawer. I became so very depressed and can barely breathe. I just wish the person in Dallas that sent the certified letters demanding...demanding payment helped but to cause a person into the fetal position. I understand it's all on me..besides losing my health, I have lost my home. As far as the question was the staff helpful and friendly... it really depended on who helped you. Two guys..not the owners were complete jerks... when I was moving in.
Karen F | Overall ExperienceMy experience was great!! However, I have been having a problem with getting a response to my email about my damaged property.
SHANIQUE B | Overall ExperienceYou were very helpful and kind, ready with all my needs.
DRINDA CAgain, the gentleman was very helpful and thoughtful to assist with meeting out needs. Truly appreciate the extra benefit of the storage unit - didn't know this location was available and if U-Haul hadn't offered we would have had a challenging time with temporary storage. VERY GRATEFUL to U-Haul for excellence in your business practices!
LYNNE PSo far U-Haul has exceeded my expectations. The facility is immaculate and easy to access. The staff is very helpful and informative.
Howard J | First ImpressionsExcellent customer service provided to my wife and I. Because of the distance of my rental, we were set up with a newer truck which we greatly appreciated. We also rented a tow dolly which to which our vehicle was carefully loaded and secured. Great staff and all were very helpful and friendly.
VICTOR FU-Haul has no competition great service great products all in a click of a button
JULIO QI am very angry! I picked up the uhaul and they charged me $140..ok that’s fine but then 22hrs u return it and they charged me $120 on top of the $140!! My bill was only $120. Now I have to wait 3-5 business days to get the other money back!!! That was NOT disclosed to me! And Curtis said that normally doesn’t happen!
BRITTANY MThe MANAGER with SHORT CUT HAIR . Was rude , BIG HEADED , and kept being smart to me. I let her continue for a while and than it really triggered me when she set me to the side (back girl me ) than act like helping me was a big deal and helped a white man behind me . When it only took a sec to help us cash out when the guy was behind me there for a whole process . She came to work and was being rude to employees and act like she was on CRACK . Or under influence. Very unprofessional, very races and uneducated. She is not good for the company.
KEVIA ADon’t tell people they can drop off the uhaul at any location. (Even if you drop it at the location you chose when making the reservation). If you are making a person drive 30 miles out of the way because they didn’t have the reservation and didn’t tell you until a couple days before, then a credit should be given.
Megan BWas billed after the move out. Called office and was told that when you do a online move out you still have to call the office to notify them. That was not told to us. But in the end the bill was taken off and all is good now. If it wasn't for lack of communication I would have given excellent rating!
Donna N | Overall ExperienceAll is well. The attendant was very helpful. I had thoroughly checked out the truck before departure.
NORMAN WDrop off was done in 5 minutes
ELIASITO CAmy was phenomenal! Super helpful & funny!!
JENNIFER W | Overall ExperienceVery friendly and professional
Mike C | Overall Experiencegreat trailer renting experience, rental went without a hitch (Ha)
CAREY MChanged pickup location with no notice, did not receive email or text stating location was changed.
JOHN SThe elevator always had problems over the last 3 years and was finally at the end of last year was inspected. I was locked in the stairwell once and my husband was stuck in the elevator. Current, management is doing somewhat of a better job. But, it shouldn’t have taken three years to get issues addressed.
Wendy E | Overall Experiencewas charged for 2 gallons of gas even though I documented the exact amount of via uhaul picture upon renting truck
Russell DClear directions on where to get your keys. There should be arrows on the buildings to show where to get keys. Or a sign that says customer center and key pickup. Bold letters at the spot where you pick up.
Life ZI have used this location a few times and it has been the best U-Haul experience! Chris is amazing and the equipment is always clean and the service is always friendly!
BRENDA PThe two men that helped me there are really good people with outstanding customer service
KIMBERLY M | Overall ExperienceReceived fast service, in and out in no time. Young man was very helpful and courteous.
ROCKY DNothing
MONIQUE GThe storage provided the service of a place to store my stuff. However maybe my exceptions were too high when it came to keeping rodents out. I had two units and both of which I had to throw away a few items due to rodent damage. There were rat turds on everything! I will state there were rodent traps in both of the units but they did not help obviously. The 1st site manager was a very good guy, he was always friendly and helpful and easy to locate. When new management came in it was completely different. Even the employees that were there under the previous manger were gone they were just as friendly. The new employees not so much and seemed much more bothered and honestly lazy.
Amanda C | Overall ExperienceExcellent service! I was very pleased with my experience with U-Haul, as usual. They helped connect and disconnect the trailer. The whole moving experience with them was easy.
roberto m | Overall ExperienceVery helpful and courteous attendant, vehicle was flawless.
THOMAS CTom was the bomb!! All of the staffers who assisted me with my complete move 10 out of 10 in my book. Carolyn B.
Carolyn BThe young man went above and beyond. He was excellent.
BRYAN SEverything went extremely smooth, from the receiving of the trailer, to dropping it off. The employees that I dealt with,where really nice.
Richard PExcellent service will definitely be doing visions again.
RONNIE WJob well done to Mgr.Amy Rogers !!!.
ARTHUR HDoing well
BARBARA JI thought I had 24 hour access but when I moved out, the security system wouldn’t let me inside after 10pm. I’m sure it was just a glitch because everything else was great. Except, there was one time that I was there and a lady from U-Haul was testing the alarm on every single unit and it was very uncomfortable and I had to leave. I inquired about this and was told it had to be done right then. Maybe there would be a time that it could be done that’s not during 9 to 5.
STEPHANIE S | Overall ExperienceThey were great it was fast and easy. Will rent from again.
Vanessa MExcellent service - employees friendly at all locations.
Robert sGood service
RONALD E | First ImpressionsNo improvement needed. Excellent service and location!
REYNALDO LAmy was awesome!!!
Matthew H | First ImpressionsFriendly staff and clean facility.
Margaret O | First ImpressionsGreat staff .Amy was a God send. If I move again ( which I'm hoping I don't) WE will definitely go there again. I can give them thanks enough. I'm a Very Happy Customer !!!!
TAMMY C | Overall ExperienceEverything was what was described to me when I went to inquire about the rental. I also rented a truck. They didn't have a truck available when i went to pick it up. Amy made sure I got a truck. It was specifically for out of town trips only,but since they didn't have mine available, She gave me one of those. Also This facility the first time I've been given a lock to go with the rental. That helped a lot because i had forgot to bring one with me.😊
Theresa K | Overall ExperienceThe staff is fantastic! Amy is a great manager!
DAVID H | Overall ExperienceGo Amy!
Manuela D | First ImpressionsI was not aware the facility was not 24/7 access. When I purchased the unit, there was no option for me to buy the limited access which made my move in experience worse. I was moving from DFW so by the time we were back in Waco it was an hour before closing time. Providing the option to buy the limited access or making it known when you purchase is very important.
Jessica W | Online Move InThe staff is very professional and the facility is well maintained. Everything was above expectations.
Jim G | Overall ExperienceThis was my second time renting a unit from this location. The first experience was good. My reasoning for returning. This second time however was the worst customer service EVER! From day 1… it was awful. The day I came in, system was down. I didn’t have access to my unit for two or three days. When I signed up, I made my payments “auto pay” and I guess because system was down, it didn’t program it. A month later I get notified I was late in payment. So I went in to investigate. The “manager” was so rude! She acted as if I was making up the story about the system being down. Yesterday 06/04/24 my husband couldn’t get into the unit again. So I went in to the office to see what was going on and the young gentleman working said I had access but that the alarm would go off. Who wants an alarm going off while taking things out? also asked if he could check my auto payment status because of the issue we had the previous month…he didn’t seem acknowledgeable, he took forever to print invoices and when they were printed, it was printed in a different format. I started to share that this was my second time renting with them and how I satisfied I was and his reply was “well, if you made payments on time you wouldn’t have this issue!” I was livid! He obviously didn’t hear a thing I said about having the problem with system from the very beginning. I paid the entire month of June and most likely won’t even get the prorate reimbursement. I moved my belongings and I will never rent U-Haul EVER AGAIN! I will rent from Home Depot, or car rental before I rent a vehicle here.
MARCELLA G | Overall ExperienceComing in the personal needs more help they are doing a lot and could not be able to help to move in. Had to figure out the pass code and lock door for the building
john m | Online Move InViki Bryant has horrible customer service skills. After waiting for her, I called to inform her we were at the front door. She pulls up,without acknowledging us and enters the side door. We were left standing outside until I realized she was sitting at the desk. I completed everything online,she states I did not. Then we re-do EVERYTHING. Such a waste of time. When I look at the finalized receipt, it has ALL the information from my original online reservation. Viki really enjoyed hearing herself talk. I rented the storage on 3/3,with a free 1st month. Then on 3/6,Viki sends me a delinquent invoice! This is a terrible situation.
Tyniqua D | Online Move InGood people, good serrvice
Mark S | Overall ExperienceThe facility is always clean & well maintained. It is also located in a very nice, safe area.
Fredrick B | Overall ExperienceThank you Chris for working with us. You are a amazing manger! Please don't change.
dakota d | Overall ExperienceIf I need to store anything, I will definitely use this location again.. Thanks to all the people on the building for your help and friendliness!!😊
Shirley M | Overall ExperienceEveryone was nice and knowledgable… Awesome experience
Travonne J | First ImpressionsGreat staff and literally a life saver with giving me ice water when I was overheated. The manager Chris was fantastic and very knowledgeable.
DERIK B | Overall ExperienceThe young lady was very helpful, kind and considerate.
KAYE M | Overall ExperienceThe access to storage has 2 doors, one is a regular door and the other is a sliding glass door. The sliding glass is the best way to move in large items. Glass door was always locked when we were there. Made it difficult to move large amounts of stuff.
GARY E | Overall ExperienceThank you
Tony T | Overall ExperienceThis place is very well run and the employees are really helpful and nice.
Rob F | Overall ExperienceI rented this Storage shed on line. I read all the instructions about manually, entering my code, and getting into the building. The only problem is is that I was not told that there is one keypad for deactivating my unit and one for getting in at night. Once I met with an employee of the storage facility, they explained this to me and told me that there is also a credit type card that I can use to swipe to check in and out. Had this been told to me or explained before I started my move. It would’ve been a lot less confusing and easier. Other than this small glitch, it has been a wonderful process, and I am very happy with the place and it’s employees. They are great.
Abbye S | Online Move InI used the store age for ONE week and still had to pay for the whole month, I think 🤔 it would be nice to get some kind of renbersment of some sort for not using the whole MONTH ,
adam g | Overall ExperienceManagement was requested to call me and never did.
William C | Overall ExperienceSimple clean and well secured
JOHN D | Overall ExperienceIts a very busy location and we live far away. Whenever we went to the site it was clean and the people were very helpful.
EUGENE G | Overall ExperienceGood service
Amber L | First ImpressionsI’d like compensation for the inconvenience of reserving a 900 cf storage an showing up to a 10x10 with nothing else available
Cody W | Overall ExperienceWhen I first moved in they gave me 2 storage units even though I ordered 1. Cost me an hour of moving in time with movers. When I moved out the truck that I reserved was at another place. When I canceled my move out online they only canceled 1 unit not both even though I canceled at the exact same time... I have had terrible experience with U haul at several different places over last few years. I'll never use again
Mark S | Overall ExperienceGreat and friendly service the Hewitt location is always my first choice
Maresa P | First ImpressionsGreat service so far, no issues at all.
James T | First ImpressionsPeople I worked with were very friendly and helpful.
John G | Overall ExperienceThe company provided the service they promised
Nancy M | Overall ExperienceThe cleanest securest storage. Climate controlled is way to go. Love the bathrooms, water fountain, carts, and security
Courtney B | Overall ExperienceVery friendly and helpful.
Patricia W | Overall ExperienceWell run and very helpful staff. I was very pleased with my experience.
Paul D | Overall ExperienceHad difficulty time using code to access building. code didn’t work must of the time. Had to go office for help several times
Glenford R | Overall ExperienceAfter 18 months of being a perfect customer, I wasn't reimbursed/refunded for 1/2 of a month unused payment. I have used several other companies for storage facilities and have always been refunded for the unused portion of the last months rent.
Daryl P | Overall ExperienceI was in a bit of a situation with timing and they was able to assist me and get me the help I needed with a storage unit and to avoid having a late drop off.
Damon W | First ImpressionsIt was very clean and convenient. I also felt it was safe & secure. I would definitely use it again and recommend it.
Kim B | Overall ExperienceI enjoyed arriving at facility to find storage shed ready to move in. My storage shed came with free lock with move in for one way vehicle rental. My advice in the future let customer know where to get lock from on the reservation I standed in line to get lock and was told when I got to counter that lock was already in storage shed would have saved me 10-15 minutes other than that I enjoyed the experience
Glenford R | Online Move InAlways misplace payments that was paid on time and made you pay late fees cause of lost payments
Dalton O | Overall ExperienceThanks for everything
Moise W | First ImpressionsI moved all of my items out Saturday and Sunday of November 27th as I unpacked I noticed a few of my things have came up missing no one should have been in my storage my unit was 309 I discussed it with my husband and I called Monday evening to try to connect with somebody but I did tell the representative I did get in contact with what had happened and I was told to go up there the next day and let you guys know what happened someone went in my storage and took a few things I know what I brought and I've been paying you guys for a whole year to keep my items safe and a lot of my stuff came up missing so no I would not recommend you guys to anyone thanks hopefully I can get this resolved when I visit U-Haul tomorrow
Bernice B | Overall ExperienceWhen we initially moved in the unit they gave us was unavailable they then had to put us into units on the inside upstairs. When I went to go get in my storage unit the system still showed me in the one complete unit at the bottom outside so it was one headache after the other I was told that the staff member that originally checked us in was fired so it was just a mess the whole way but now everything is fine and we still use the facility. I just believe the process was ridiculous and half of the staff had no idea what they were doing but the general manager fixed everything so now everything is correct in the computer after 2 months
Samantha P | First ImpressionsI reserved a 10 × 20 but had to move into 2 separately units that were on oppositesidesof complex.. This caused my move to go over by an hour which ended up costing me an additional 400 dollars because the movers Were hourly. Horrible moving experience
Mark S | First ImpressionsGreat experience. Thanks
Christo S | Overall ExperienceExcellent service from start to end. In the future if I need to move, I will not hesitate to use them again . Also the boxes were better than home Depot Very happy with service and professionalism. Thank you again.
teresa v | Overall ExperienceI am so thankful for this U-Haul storage unit being there for us. Very convenient location and accessible parking area for getting in and out. Climate control was excellent. The staff were very helpful and pleasant with customer service. Thank you very much.
Carol a | Overall ExperienceGreat staff and very friendly people.
minie s | First ImpressionsKristopher made our experience super easy!
Aubrey K | First ImpressionsMarissa that works in the office was incredible. Always so helpful and super sweet. My only complaint is that some of my belongings got damaged while in storage and pushed back our move out date causing a delay on our move and an inconvenience of no mattresses to sleep on. I was able to get a claim filed and refunded for my mattresses being damaged. Aside from that, the office staff is lovely and the indoor facility was clean each visit.
Cheyenne B | Overall ExperienceEverything was great at the facility. The only problem was the system communication after I did the online checkout when moving out of the storage unit. I kept getting notices that I was late in payment and that an additional fee was being placed on the account.
John J | Overall ExperienceRenting both a storage unit and a truck was very easy. The staff was always friendly and helpfu.
Shawna L | Overall ExperienceToday when I went to finish cleaning out, had trouble with my card being recognized and the outside sensor was not working, thus could not get in. Employees came immediately. But still not working when I left. This is the first time in over 5 years as a customer, had there been any equipment problems.
Dorotha W | Overall ExperienceThis storage unit was an ordeal. We moved out in July and we asked the worker if there was anything else needed and they said no. The next month we got a bill for the next month. I tried calling several several times. On two occasions I finally was able to speak to someone and they said the manager would have to call me back to get the charge removed and the account closed. That never happened. I finally had to drive to the facility which is an hour and half away to talk to the manager. He was great and only took two minutes to close and reimburse me. He said no one ever let him know about the issue and to call me. Please make it easier to contact the stores, via email or something else. The calls do not work.
Shane R | Overall ExperienceI completely forgot her name, but the lady who works at the Texas Central Pkwy location is amazing. I was having a rough day and the last thing I wanted to do was go to U-Haul to rent a storage unit. She made the whole experience easy and enjoyable. A simple conversation about football teams was all it took to make my day a whole lot better. She has a way of connecting with customers that I can’t even put into words. For that I am thankful.
Jimmy G | First ImpressionsI like it that you have to clock in and out.
Veronica S | First ImpressionsMarisa and staff were very helpful and friendly. Thank you!
Tony T | First ImpressionsThe storage facility did not honor the stated price. I was made to pay a higher price for a larger storage unit that I did not need.
Vidhya V | Overall ExperienceThe staff was short and unhelpful both on the phone and in person. I was assigned an ADA unit without my knowledge and when I called to simply tried to understand what that meant and if I could change I was met with resistance and rude behavior. My wife and I spent 3 hours unloading our UHaul and had a few small items outside the sliding door. A U Haul employee came over to say the doors close at 8 and we said, "No problem, we'll just get those last few items inside!" When we came back 30 seconds later at 7:55 he had already locked the doors. It would have a simple courtesy to give us 2 minutes to pull the remainder of our things in.
Mike D | First ImpressionsGirls were extremely helpful and provided help for a first time user.
DONALD J | Overall ExperienceFirst time I was there, there were two female members of staff. They were in there bickering about who's working what shift and more concerned with one another's schedule then helping me get my unit setup. They took forever. One of them had their vehicle parked on a U-Haul trailer right in front of the office. Once I finally got my unit set-up, I had to wait for them to finish arguing before she came out to them back her car off the trailer, then park it, then hop in her U-Haul truck and then finally move out of the way so I can begin offloading some of my belongings into the unit. My second time I went there to actually finish placing my belongings in the unit, it had a lock on it saying that the bill hadn't been paid. I literally just opened the unit the weekend prior and made payment at that time...? I go in the front office and he tells me that wasn't my unit and I tell him that's the unit the woman walked me to and opened for me to place my lock on it. He pops off the hold and asks that I use my key to see if it worked on the lock and so I did, and it worked. He said the account must've been set-up with the wrong unit. The girl that was there my first day was so busy arguing and wondering who's working what shift that she walked me to the wrong unit. I was flying back and forth out of states so had i shown up at a time when the office wasn't open, this would've thrown off my entire travel plans as I was only there for that day to move my belongings in the unit. Am so surprised of the lack of sense of urgency your staff demonstrated and that their work schedule was so important that they thought it was warranted for me to hear as I stand there waiting to be assisted. Then they have no focus on the task that I get walked to the wrong unit...
BillyRay H | Overall ExperienceQuick and easy process, Staff was very helpful.
Shawna L | First ImpressionsKris & Marissa, what a great team! Very professional and friendly. My second time renting there and I will definitely recommend and rent again should the situation arises. Thank you for your help in assisting me with my storage needs!! Thank you kindly, Gayl Hobbs 😊
gayl h | Overall ExperienceVery helpful staff. Professional. Fair price, and was always notified well in advance of any changes in pricing or procedures.
Chris D | Overall ExperienceThe staff and particularly the manager was very helpful. Fast and efficient, explained everything, and took care of us well.
Steven B | Overall ExperienceThe guy that helped at the facility was very helpful. There does seem to be a disconnect between the reservation system and the facility. We reserved a 10x10 but there was not one available when we got there so we had to upgrade to a 10x15 which costs more money. The rep at the site did help us by offering our first month free. We also had a lot of trouble checking out the truck we rented online and even more trouble checking it back in. The guy that helped us with checking it out was very helpful. The woman that was there when we dropped it off was not helpful and was very rude. She blamed us for not taking a picture when we picked up the vehicle even though we were not told to do so. She was also very rude to the employee she called on the phone in front of us. She told us to give her the keys and said nothing else. I was very disappointed in her customer service.
Michelle C | First ImpressionsWay too expensive and after 6 months received a rent increase. Took my belongings out as this small unit was almost twice as much as my larger 12x15 unit in Gatesville. It worked for what I needed but way too pricey.
cary c | Overall ExperienceThey mixed up my move in and I had to keep the U-Haul truck an extra day.I ordered two units it only gave me one.
Alex L | Online Move InNeed my 67$ credit back soon tho
Jake P | First ImpressionsStaff is slow. Office seems understated. System is slow. Takes too long to just purchase boxes. Trucks were always blocking my storage and it would take a long time for the staff to move them. Everything else was okay. No other issues or complaints.
LaTonja T | Overall Experienceexcellent 5 star
Orlando P | First ImpressionsChris is Awesome at what he does! Very professional for U-Haul he deserves to be the top for A-1 customer service. Thank You Christ ! Samuel was there also he was very professional as well he was so helpful I appreciate him as well thank you guys for a job well done for me!!
Sharron M | First ImpressionsMl
RONALD S | Overall ExperiencePeople we're very accommodating for our needs! Thank you!😊
dean r | Overall ExperienceEverything was just great , over the yrs I rented storage s , everyone has always been very nice & help full
stacy B | Overall ExperienceChris was very helpful & professional, I will recommend this location
tammy j | First ImpressionsKris and Shawn are awsome, great customer service, you can tell they work as a team, they helped several customers at the same time, however made us all feel as though we were on a one on one basis, Great vibe these two need a bonus
Ava C | First ImpressionsVery well secured place and felt safe storing things there. You guys are a cut above the rest with security and entrance procedures.
Ian B | Overall ExperienceIt's always a uhaul truck parked in front of my storage.. I have to get them to move it..
Keisha S | First Impressionswas great, just no longer need. thanks!
Ryan R | Overall ExperienceExcellent and well maintained faciliity.. U-Haul personnel very helpful and respectful. However, rental fee a bit pricey. Thank you.
david j | Overall ExperienceCart for use, cool inside of building, and when I forgot my water bottle there is a water fountain there for guests. Will use UHaul again, the truck and trailer were easy to drive across 2 states also.
Ian B | First ImpressionsGreat place and easy access. People were very friendly and helpful. Loved the building and ease of access!
JAIME D | Overall ExperienceThe Climate Control Building was extemly to hot. The thermostat was set at 85 degrees which made loading my items in the storage unit very uncomfortable.
Lisa L | First ImpressionsNice place….nice people! Thank you for your services!
Leah F | Overall ExperienceGreat staff, Informative and helpful
ROBERT R | First ImpressionsDid not need the storage unit so I cancelled. The staff was very understanding and helpful with me cancelling.
RUSSELL L | Overall ExperienceTerrible experience
Felicia P | Overall ExperienceWe have used this facility twice. We booked indoor climate controlled unit. The first time was seemless and our things were in good shapre when we moved out. The scond time was not a good experience. We showed up in May with 2 car loads of things to store with a reservation that we booked on line. We were told that they would not honor that reservation for climate control as there were no left. We had to catch our plane so had not other choice but to take a larger non climate controlled bay that cost nearly double!! When i spoke to the manager they gave us a slight discount but did not make up for the difference. Also when we picked up our things many of the linens were ruined as they were covered with spiders grasshopers and had a smell that was not removed with washing. Unfortunately we can not risk booking with them again.
Johanna G | Overall ExperienceI was going to write a letter...but this will do. I want to commend you on a business well run. Your storage facility was safe, very clean, reasonably priced and one of the best experiences I've had with a business in a very long time. I also want to commend you on a very friendly staff that helped make the time my daughter ran out of housing at college less stressful for us...thank you and well done!!!!!
Margaret O | Overall ExperienceThe only thing was furniture had mold.
ANGELA D | Overall ExperienceAwesome place with great employees!
MATTHEW M | Overall ExperienceOffice staff has always been great
David T | Overall ExperienceReal nice a lock is provided with the rental
Christopher D | First ImpressionsGreat storage unit
Vance R | First ImpressionsHad 4 units for about ten months. Staff was always helpful and courteous. Facilities always clean, even the bathroom. Our belongs were always secure and safe from environmental problems. Definitely use again in future if needed.
David M | Overall ExperienceAlli (the owner) is amazing & saw to every need!
Barbara B | First ImpressionsThere was 3 people there when we first arrived but within min. There were one man . He was bombarded with customers I felt really bad for him. It took me well over one hr just to get my storage # from him. Then I took my equipment back a day early and there were no perks or opportunity to get anything back for early return in fact they said I was over mileage by 2 or 3 miles. Its just really not very people friendly.
caroline r | First ImpressionsGreat staff
Brian R | Overall ExperienceUnit wasn't sealed properly and some of my furniture was damaged and has mold/ mildew substance on it
YULONDA S | Overall ExperienceThe young lady I met Miss Ali was very friendly to me and very helpful I appreciate her service
Bernice B | First ImpressionsI am extremely upset with U-Haul storage for one reason and it’s the main reason I even chose it. While I was reserving a U-Haul online i was given the opportunity to also select a storage and get the first month free. That is the ONLY reason I decided to reserve a storage. My confirmation and reservation on my app even said the first month would be free and my first payment isn’t due until next month, but of course after moving for hours and finally getting to Waco I was told my first month would not be free because I’m taking one of the last two available and of course I had already moved everything to the location and had no choice to stay unless I wanted to call and hope for a last minute stowage unit elsewhere. Extremely disappointed.
Madeline O | First ImpressionsMr Sharp was extremely polite, and knowledgeable. Our experience there was very Pleasent and efficient.
PAUL V | First ImpressionsIt was move with the greatest of ease from Austin TX to Waco Tx and then finally to West Palm Beach Fl. You guys have been great.
Carlton R | Overall ExperienceStaff was professional and helpful. Clean facility and this location has elevators which made the move safer and quicker. I would use this facility if I needed storage.
SARAH H | Overall ExperienceGreat staff! Very cordial and helpful!
Chris D | First ImpressionsAwesome customer service.
veronica e | Overall ExperienceGreat service!
Jordan W | Overall ExperienceVery nice and knowledgeable, made me feel secure to use service.
Karla S | First ImpressionsThis is the only time I have used storage
Deborah B | Overall ExperienceA little difficult to get around with a 26’ uhaul, but everything else was great!
DANIELA S | First ImpressionsMr. Sharp went out of his way to make sure I had any help that was needed. He was extremely professional and courteous. He is the employee that everyone would want to working for them. I will do business again with Uhaul in the future just based on my experience with Mr. Sharp.
William E | Overall ExperienceThe storage facility was always clean and well maintained accessibility was excellent!!!!
Peter F | Overall ExperienceElissa was nice and awesome! Would of gave a better rating if it wasn’t for the mask tyranny
John B | First ImpressionsU-Haul self-storage has climate controlled units that are less expensive than the other storage places in town. It's convenient, clean & the young lady who checked us in was very friendly & knowledgeable!
Fredrick B | First ImpressionsThe lady at office was excellent on.all categories.... letting me kmow how everything from top to bottom
kayle h | First ImpressionsU-Haul has significantly upgraded its assets and services over the years - this (my) latest usage underscoring that improvement. I was/am pleasantly surprised by that change. I can't recall another business in my years of experience in seeing such an unexpected but wonderful transformation. Your employees who helped me were knowledgeable and accommodating! Thank you!.
david j | First ImpressionsAlley was amazing!!!
VINCENT W | Overall ExperienceThe staff has been extremely helpful and kind
KAYE M | First ImpressionsNo comment been great so far.
Cory W | Overall ExperienceAttendant answered all questions and made sure I understood the policies. Facility was very clean attendant was professional and pleasant. I would recommend this facility even though I think rates are higher than I expected. I did a one way move so I got one month free coupon. The elevator was a great help. They had several dolly's there to use for move in. It helped make the move in smooth.
SARAH H | First ImpressionsI will be back next time I need storage! Excellent storage, excellent staff! Thank you!
Rodney G | Overall ExperienceHelp w/boxes, check in helpfully. Check out easy. No billing mistaked
Lynn S | Overall Experiencethe staff on duty was very helpful and gave me a chance to see what size would best suit me. Also I wanted ot check the unit itself and she helped me with the swipe card reader as well as inspecting the unit. I was very pleased with the whole experience
Don S | First ImpressionsAll was great except the flooding that occurred and my unit that I had was flooded and the insurance on the u it didn’t cover that. Staff great! But the lost I experienced was over $1,000z
john w | Overall ExperienceDuring the virus outbreak. Things got bad and never offered a reduction but kept charging us . They stole my items . They called once to get our items being alone I had two days with no help
Stephanie T | Overall ExperienceLove the Friendly and knowledgeable customer service staff.
SHERRY C | First ImpressionsStaff, especially Allie, were extremely helpful. Didn't have to worry about belongings and their security.
Aubrey V | Overall ExperienceVery well kept and maintained. Would absolutely use it again.
Paul T | Overall ExperienceThe workers could work on being nice.
Nick R | First ImpressionsI was in need of a storage unit. The had the perfect size unit at a good price! The convenient moving carts helped make our job easier in getting our stuff from the car to the storage unit! The facility is clean and secure. The office staff was extremely helpful and nice. I'd definitely recommend this location!
Tiffany B | First ImpressionsTwo aspects of this storage place stand out--the air conditioning that actually works and the spotless bathroom. Great job, manager and staff!
Cathryn S | Overall ExperienceI was well pleased with the storage area.
Ivyan W | Overall Experiencegreat service
roberto z | First ImpressionsVery clean and great staff
RICHARD P | Overall ExperienceThe check in process was extremely frustrating. The code I was sent did not work, so I had to go into the office to check in. From there, I was told I needed to buy another lock for my unit. When I opened my unit the alarm went off, and there was a lock sitting in the unit. I tried to return a lock to the office, and they told me I couldn’t return it. I’m also not confident that the access code they gave me works. Not worth the price; I will not be recommending this facility in the future.
Christine A | Online Move InVery easy
robert m | First ImpressionsSome staff were not friendly and some were; overall just luke warm I felt. Not all of the staff was trained on did not always go the extra mile to help. The office was not opened all of the time because the one person on duty was "on the property" and no help was available at times when needed. Hours were not as good as the could have been, 24/7 access should not have to be asked for by the customer. Another big issue we had was the computer system kept dropping key info and we have to go to the office, if it was open, and have the keys reset because the network had gone down and data had to be reset. We have a climate controlled room here for about 2 years but most likely would not use this facility again.
BENJAMIN M | Overall ExperienceCrickets got in unit
JACQUELINE T | Overall ExperienceMy entire experience was great, except I had a unit that was by the office and every time I went there, there was a car parked almost in front of my unit. I asked several times if the employee could move their vehicle so I could get to my unit. Other than that, no complaints.
JASON F | Overall ExperienceWould not let me return my truck there even though they said I could when I reserved storage. Employee was very abrupt about it. She said she didn't have room and that was the end of the conversation even though there was obviously places to park it all over the property. It seemed pretty apparent to me that she just didn't want to be bothered with equipment.
Todd T | First ImpressionsGreat service!
Karen T | Overall ExperienceSo friendly and helpful.
mark m | First ImpressionsSonia was extremely personable and helpful. The facility is clean, bright, and secure. Happy I switched from Aarons to UHaul.
Julia G | First ImpressionsThe lady that helped me in the office was very friendly.fast and courteous. Thank you very much!
Marlou S | First ImpressionsSonja and team were always professional and very helpful.
Randy R | Overall ExperienceEverything went smoothly and quick
Deralynn D | First ImpressionsSonia Jenkins was a great help with the storage unit rental process.Very welcoming and polite with a great sense of humor.Two thumbs up!
James B | First ImpressionsMrs. Sonia is a very sweet, understand, yet down to business person and also a very down to earth person very greatful t to have had my belongings with them. The crew are also sweet and down to earth.
Ashley N | Overall ExperienceVery friendly and helpful staff.
Mark M | Overall ExperienceOther than closing up at 7 pm..we had a good experience here. We had come we with 2 rental trucks to move our.home. really enjoyed the climate controlled feature.
Douglas M | Overall ExperienceStaff was friendly and very helpful, our needs changed and they always accommodated our needs.
karen s | Overall ExperienceU-haul was a wonderful place to store our belongings while we needed a storage unit. I would definitely recommend and use U-haul if we ever need a storage unit again. The staff was also very friendly.
LAUREN A | Overall ExperienceUnit facility and the storage unit are very clean and neat, and the staff are friendly.
Ashley N | First ImpressionsThis is our storage facility from now on! Clean and well maintained! Highly recommended.
candyce b | Overall ExperienceThe customer care was very helpful with our last minute urgent move
Carol R | First ImpressionsThank s for your great service
Sheryl C | Overall ExperienceThe clerk was super nice great customer service very pleasant
Sheryl C | First ImpressionsThis is a clean, well-maintained facility with a helpful and friendly staff. Thank you!
angela b | First ImpressionsThe experience was excellent and the staff so professional and friendly.
miguel n | Overall ExperienceStaff at this facility is unprofessional, rude, and lack knowledge of their job. I will not use Uhaul Storage facilities again, they changed my lock(bill was current) and then lost the key. Moved out!
Loisteen W | Overall ExperienceIf had to I would use them again. And would recommend this facility
ethel h | Overall ExperienceThanks
VIRGILIO R | Overall ExperienceThanks
Miguel R | First ImpressionsMarcus and his staff do a great job!
Todd S | Overall ExperienceHad several billing issues in the beginning, but the service was good.
Alexis P | Overall ExperiencePhillip is so wonderful and courteous to his customers. Willing to go above and beyond.
stacy l | Overall ExperiencePhillip is always so helpful when i call or come in. Willing to go above and beyond for customets!
stacy l | Overall ExperienceNice facility. Nice staff
Cynthia H | First ImpressionsI rented the U box from Pomona, California , Marcos Lopez did a great job. Once in Waco Texas, Kelly @ Central location provided the same level of customer service. Very pleased w/ my experience.
Julia L | Overall ExperienceStaff were always courteous and friendly. our stuff was only in the storage unit for 4 months, when we went to move things out we found most of our stuff had grown moldy from an apparent roof leak.
Trevor I | Overall ExperienceThis was a very nice experience, with nice employees. If I need storage space in the future, I will definitely use them!!!
DOROTHY T | Overall ExperienceGreat place
DONALD M | Overall ExperiencePhillip was very helpful and made sure we had all we needed. Thank you!
Michael M | First ImpressionsThe staff at the facility was very helpful throughout our entire rental experience. The facility is top-notch and the moving carts that are provided make a world of difference.
KYLE P | Overall ExperienceVery professional and courteous
Kay P | First ImpressionsOnly comments are excellent staff and clean secure property !!!
JAMES S | Overall ExperienceSERVICE WAS 5 STAR !
LARRY M | Overall ExperienceGreat !!!
JAMES S | First ImpressionsMR. BROWN WAS SO PROFESSIONAL AND SO HELPFUL . I APPRECIATE HIS HELP IN GETTING TO MY SITUATION QUICKLY. I HAD A BAD WATER LEAK AND HAD TO MOVE EVERYTHING IN THE GARAGE.
laurel f | First ImpressionsEverything was very clean and the staff was very friendly
Josephine F | Overall ExperienceManager, M Brown , very professional and friendly.
stephanie n | Overall ExperienceAll the people including the manager are very helpful.
Lori H | Overall ExperienceEverything was very satisfactory. The staff was very courteous and helpful. The facility was very clean
Josephine F | ReservationVery nice facility...well taken care of...staff very helpful...and very secure with the alarm system..
John M | Overall ExperienceAwsome staff at Kailua-Kona and Central Tx parkway. My u-box arrived 8 days early!
larsen b | Overall ExperienceBest storage unit experience I've had!
Sarah H | Overall ExperienceAwesome customer service!
DEBORAH S | Overall ExperienceMaurice and his staff are very friendly, courteous and professional! They're always willing to help their customers and are very honest. I highly recommend them!
Jerome B | Overall ExperienceThe equipment was too notch and the customer service at the location was great. The phones were not. I rarely spoke to the location I called .
Shawn E | ReservationMarcus was always very helpful!!! We would highly recommend this business!!
BRAD C | Overall ExperienceClean, nice facility and friendly staff. Great service. Love the large moving carts available for moving into a unit! Highly recommend!
Kyle W | Overall ExperienceVERY clean, wonderful manager and great staff! Love that they have plenty of dollies to help with moving everything.
Wendy W | ReservationMarcus was so helpful! Truly made this an easy and nice experience!!
melanie r | Overall ExperienceVery clean facility! They have plenty of large moving carts to use to unload items into the climate controlled units. Large cargo elevator for transporting items to upper floor units. Great service!
Kyle W | ReservationI’ve used uhaul twice this past week. The electronic system uhaul uses needs to be refreshed more often. “Both” times I went to pick up my uhaul, I had to go to 5 different locations altogether
Leroy M | Overall ExperienceThe staffs of this facility are awesome!! My son had a pick up truck problem in one of the location, after several hours of disappointment. We arrived at this facility and this nice young girl help.
gladys r | Overall ExperienceN/A
Sherece S | Overall ExperienceIt was fantastic
Leroy M | ReservationMr Marcus was very helpful while I had my storage. And I wanna say Thank you so much for all your help.
ERNIKA S | Overall ExperienceMarcus was extremely helpful and friendly. The best storage in Waco.
austin t | Overall ExperienceThis place is not equipped to properly handle POD rentals and dispersal. They are too slow and their equipment kept failing. Not a good experience at all.
Jesse D | Overall ExperienceAwesome place to store from!!!
Mike D | Overall ExperienceGreat Service
corina e | Overall ExperiencePolite and very helpful staff.
Tiffany G | Overall Experiencegreat
LAURA F | Overall Experience