Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy

Rating:

5.0

Great service!!

Rating:

5.0

Good efficient service

Rating:

5.0

Great staff! Very cordial and helpful!

Rating:

1.0

I was booked to a location when I signed up online last night. In the morning I got a call stating the pick up truck I ordered is not available so they are giving my a 10 ft truck in another location. We Went to the location (1000 W Waco Dr) the app or link I sent stated that I was not in the location. We called customer support they told us to go 200 Central Texas Parkway. The original reservation I booked was for 0.59 cents after 100 miles. But I have charged for 0.79 cents per mile! Went there took the vehicle. Just after few meters found a trailer light on behind sticker for fuel gauge reading literally hidden! We called and informed that was not a problem. But it was a concern and put us under pressure. Completed the trip and reached the drop off location and clicked on the link from my text message. It took me to page where it asked my check on the mileage, fuel and a thank you message. I tried click to see if there is link for mileage and fuel to enter but none worked. Tried thrice, thankfully noted the mileage and dropped of the key. Before leaving the location. I thought let me try my U-Haul app ( my first time using the 24/7 drop) to my surprise there so many steps I had to take pictures of the vehicle inside to prove fuel and cleanliness. I had no pictures to prove even though I filled up fuel fully and left the truck clean. I took some random pictures to complete the process. The customer should be educated about the required pictures to be uploaded in advance and the link you sent should work. I want the calculation for miles to be rectified and I should not be charged for fuel or cleaning. Since this is failure of the process and a disaster from the technology end. The entire journey was horrible and tensed. Thankfully the work we wanted to complete got done. U-Haul again ? Nope.

Rating:

5.0

This location ROCKS -

Rating:

5.0

Awesome customer service.

Rating:

5.0

N/A

Rating:

5.0

Answer the phone locally, instead of the local numbers when you call them, transferring to a nationwide customer service call in.

Rating:

5.0

Everyone was so helpful and gave excellent customer service!

Rating:

5.0

Great service!

Rating:

5.0

Very nice and knowledgeable, made me feel secure to use service.

Rating:

4.0

This is the only time I have used storage

Rating:

5.0

The service was excellent!

Rating:

5.0

A little difficult to get around with a 26’ uhaul, but everything else was great!

Rating:

5.0

Stay open until 8:00 pm

Rating:

5.0

Mr. Sharp went out of his way to make sure I had any help that was needed. He was extremely professional and courteous. He is the employee that everyone would want to working for them. I will do business again with Uhaul in the future just based on my experience with Mr. Sharp.

Rating:

3.0

Have more employees working Sunday

Rating:

5.0

The storage facility was always clean and well maintained accessibility was excellent!!!!

Rating:

3.0

Elissa was nice and awesome! Would of gave a better rating if it wasn’t for the mask tyranny

Rating:

5.0

U-Haul self-storage has climate controlled units that are less expensive than the other storage places in town. It's convenient, clean & the young lady who checked us in was very friendly & knowledgeable!

Rating:

4.0

The lady at office was excellent on.all categories.... letting me kmow how everything from top to bottom

Rating:

5.0

U-Haul has significantly upgraded its assets and services over the years - this (my) latest usage underscoring that improvement. I was/am pleasantly surprised by that change. I can't recall another business in my years of experience in seeing such an unexpected but wonderful transformation. Your employees who helped me were knowledgeable and accommodating! Thank you!.

Rating:

5.0

Alley was amazing!!!

Rating:

5.0

I enjoy the stores more than going to most of the smaller private places. Much cleaner!!!!!

Rating:

5.0

The staff has been extremely helpful and kind

Rating:

4.0

Friendly people, great experience , clean storage unit.

Rating:

5.0

No comment been great so far.

Rating:

5.0

Super professional and friendly staff. I have used them for years and will continue to.

Rating:

2.0

Staff not wearing masks. Was urged prior to my visit to use the online check-in, but it did not work and my reservation had to be canceled by the office and then restarted. It took nearly 40 minutes to pick up my truck.

Rating:

5.0

Attendant answered all questions and made sure I understood the policies. Facility was very clean attendant was professional and pleasant. I would recommend this facility even though I think rates are higher than I expected. I did a one way move so I got one month free coupon. The elevator was a great help. They had several dolly's there to use for move in. It helped make the move in smooth.

Rating:

5.0

I will be back next time I need storage! Excellent storage, excellent staff! Thank you!

Rating:

5.0

Clerk was nice

Rating:

5.0

Keep up the good work!

Rating:

5.0

Both of the ladies at this location were wonderful and helpful. I will not go to another location. This is where I will get any equipment I need. Thank you!

Rating:

5.0

Help w/boxes, check in helpfully. Check out easy. No billing mistaked

Rating:

3.0

I had to drive entirely too far to drop off, there needs to be a better system to determine a closer location to the address entered by the renter.

Rating:

4.0

the staff on duty was very helpful and gave me a chance to see what size would best suit me. Also I wanted ot check the unit itself and she helped me with the swipe card reader as well as inspecting the unit. I was very pleased with the whole experience

Rating:

3.0

All was great except the flooding that occurred and my unit that I had was flooded and the insurance on the u it didn’t cover that. Staff great! But the lost I experienced was over $1,000z

Rating:

2.0

During the virus outbreak. Things got bad and never offered a reduction but kept charging us . They stole my items . They called once to get our items being alone I had two days with no help

Rating:

5.0

Love the Friendly and knowledgeable customer service staff.

Rating:

1.0

Get an employee that listens instead of arguing. Was told I could drop off at any location and she was going to refuse truck. Very rude and shows no respect.

Rating:

5.0

Staff, especially Allie, were extremely helpful. Didn't have to worry about belongings and their security.

Rating:

5.0

Very well kept and maintained. Would absolutely use it again.

Rating:

2.0

The workers could work on being nice.

Rating:

5.0

The two ladies that helped me in there were the best. Very nice , very helpful, and most of all they made me feel secure as far as using the uhaul truck . One of the best places for customer service that I have been to in a long time.

Rating:

5.0

Excellent experience on this visit. I had a previously experience that was not good. This was excellent.

Rating:

5.0

The people here at this location were very helpful and were extremely helpful when I asked them questions. I enjoyed working with them.

Rating:

5.0

I was in need of a storage unit. The had the perfect size unit at a good price! The convenient moving carts helped make our job easier in getting our stuff from the car to the storage unit! The facility is clean and secure. The office staff was extremely helpful and nice. I'd definitely recommend this location!

Rating:

5.0

The service was great, no improvements needed

Rating:

5.0

Customer service was amazing! Answered all my questions and was very friendly!!

Rating:

5.0

Everything was very good

Rating:

5.0

It took a little long to go through the process, other than that everything was very good. Counter lady was very pleasant, respectful, and professional.

Rating:

3.0

The manager was very rude, not welcoming at all. On return of the truck the other worker was very nice & polite & helpful

Rating:

2.0

I should have received a credit for it being over a week late, I scheduled pick up and it wasn't ready u til the next day, the emails were erroneous, the billing was confusing for the truck it service set up, and the contact was challenging, having to wait a minimum of 15 minutes on phone calls with no recording to leave my number for a call back, and only emails to headquarters for local issues. I'm glad my container finally made it, but if I had another choice, I may go to another company next time. Your system is highly inefficient for such a big outfit

Rating:

5.0

Keep up the good work!

Rating:

3.0

Had to add air to a low tire when trailer was picked up. Upon stopping for fuel, found a nail in it. Notified U-Haul roadside assistance, quick response, back on the road in lust over 1 hour from first call. A+ 5 Stars to CD DOLLAR LLC Roadside Assistance from Oklahoma City. Can't say enough good things about the service provider. New tire, back on the road in minutes.

Rating:

5.0

Both staff members were excellent the very friendly Will use this location more often!

Rating:

5.0

I had the best customer service experience ‼️

Rating:

5.0

Two aspects of this storage place stand out--the air conditioning that actually works and the spotless bathroom. Great job, manager and staff!

Rating:

1.0

Uhaul dropped the box off a truck en route to the 2nd location and damages the contents. Also some items are missing after you took the contents out of the box and put them in a haul truck somewhere. Not filing an insurance claims with NO responses is painful. I'll never do this again. Nor should anyone else.

Rating:

5.0

I believe the woman that helped me was named Elise. Very kind and great service!

Rating:

4.0

Sonia at Central Texas Parkway location was nice & professional. The pullout of my UBox was delayed because the weekend crew misplaced forklift keys & failed to get more propane for forklift. She was helpful & apologetic but she needs more personnel, she was the only one there or better weekend personnel. The pickuo & return of truck at Waco Ave. location went very smoothly.

Rating:

5.0

I was well pleased with the storage area.

Rating:

5.0

Online ordering easy to navigate. Personnel friendly and knowledgeable. My truck was actually at the right location. Wonderful

Rating:

5.0

great service

Rating:

4.0

The lady working went above and beyond. She was really good at her job.

Rating:

1.0

I was told I couldn't use the double trailer to haul to uboxes at once unless i brought my truck in for inspection. after such inspection i was told my f250 was not rated to do this. (mind you i have pulled the double before at another uhaul with a ford ranger). the next day i showed up with a second vehicle so that the 2 uboxes could be towed to save time. the same person was there and no questions were ever asked about what the other vehicle would be nor was a hitch inspection done. thank you for costing me an extra 3 hours of drive time to make 2 trips instead of one in hauling the second trailer not to mention the extra fuel that it cost. after unloading the the i noticed that i am missing a bed frame. i had things in a regular storage unit but there was a rood leak and those items were placed into a 3rd ubox. well when i went to put the bed together there is no frame. it was in that storage unit when i put it in there. of all the moves and many times i have used uhaul i am glad this was the only bad experience i have had and i am confident there will be no others.

Rating:

5.0

Loved the extra boxes that were available for re-use! For continuous improvement, you might consider checking out your competition that provides the same rental truck for a much lower cost with unlimited mileage.

Rating:

2.0

There wasn't a utility dolly on the truck yet I was still charged for it. Then I tried to keep the truck for another day and the uhaul employee showed up to my door scaring my family by saying she was going to report the truck as stolen. Really bad form. If that's uhaul policy, it needs to change. There are plenty of other rental places out there. I will not be using uhaul again.

Rating:

5.0

Everyone was so nice and helpful! Excellent!

Rating:

2.0

I was repeatedly told by the location I moved from that I would be able to have my goods delivered to my new residence. I attempted to confirm this with the local facility. Prior to my move they indicated yes, but I could only make arrangements once the ubox arrived. I was told that I needed to pay delivery fees and get back to them about delivery. I paid the fee, which took two days because the credit card processing would show on my end but not theirs. The facility then informed me that I could not have it delivered and suggested moving help...which was not available on short notice. Some of the staff were very helpful and apologetic about the confusion, others were annoyed that I was requesting container access on "short notice" but were accommodating. At least the container was in the same city as me on time.

Rating:

5.0

Be sure to give the exact amount that will need to be paid at Pick-up. I arrived and was told a different price, after taxes,location of pickup, dropoff, insurance, and that paying cash, credit or debit made a BIG difference. Still, my experience was Great, because of the way the woman at the Pickup location explained and handled everything.

Rating:

5.0

Thanks Sonia, and associates for the great customer service!!! A+++++

Rating:

5.0

Remind customers that AFTER HOURS RETURN will require a log in and photos to be submitted.

Rating:

1.0

Very clean and great staff

Rating:

2.0

Allow customers to drop off truck at different location. Had to pay for mileage after being told I could drop it off at our U-Haul storage unit in Hewitt, ended up paying for pointless miles

Rating:

5.0

Excellent customer service

Rating:

5.0

Lady who returned was so nice and helpful. The gentleman who unhooked our trailer was prompt and respectful. Best experience we've ever had.

Rating:

5.0

Very friendly staff. Equipment was clean and it was fast and easy check in and out.

Rating:

4.0

Make sure stores chosen in the phone application are open

Rating:

5.0

Every person I dealt with was helpful and friendly.

Rating:

1.0

The check in process was extremely frustrating. The code I was sent did not work, so I had to go into the office to check in. From there, I was told I needed to buy another lock for my unit. When I opened my unit the alarm went off, and there was a lock sitting in the unit. I tried to return a lock to the office, and they told me I couldn’t return it. I’m also not confident that the access code they gave me works. Not worth the price; I will not be recommending this facility in the future.

Rating:

5.0

Very easy

Rating:

2.0

Some staff were not friendly and some were; overall just luke warm I felt. Not all of the staff was trained on did not always go the extra mile to help. The office was not opened all of the time because the one person on duty was "on the property" and no help was available at times when needed. Hours were not as good as the could have been, 24/7 access should not have to be asked for by the customer. Another big issue we had was the computer system kept dropping key info and we have to go to the office, if it was open, and have the keys reset because the network had gone down and data had to be reset. We have a climate controlled room here for about 2 years but most likely would not use this facility again.

Rating:

5.0

I had a wonderful experience.

Rating:

3.0

Electrical concerns with my truck (seat belt alarm, noises); not well versed in explaining locations of trucks/parking to me as I pulled in.

Rating:

5.0

Well this comment is directly for UHAUL.. Give the smaller trucks Ramps like the bigger ones. I just had to move a refrigerator, and a few smaller items so I didnt need the giant truck, but a ramp wouldve been alot of help.

Rating:

5.0

I was very impressed with this location. I have used it before and now I believe it's under new management because everything has been rearranged neatly and clean.

Rating:

4.0

Crickets got in unit

Rating:

3.0

My entire experience was great, except I had a unit that was by the office and every time I went there, there was a car parked almost in front of my unit. I asked several times if the employee could move their vehicle so I could get to my unit. Other than that, no complaints.

Rating:

2.0

Would not let me return my truck there even though they said I could when I reserved storage. Employee was very abrupt about it. She said she didn't have room and that was the end of the conversation even though there was obviously places to park it all over the property. It seemed pretty apparent to me that she just didn't want to be bothered with equipment.

Rating:

5.0

Great service!

Rating:

5.0

So friendly and helpful.

Rating:

5.0

Sonia was extremely personable and helpful. The facility is clean, bright, and secure. Happy I switched from Aarons to UHaul.

Rating:

5.0

The lady that helped me in the office was very friendly.fast and courteous. Thank you very much!

Rating:

5.0

Sonja and team were always professional and very helpful.

Rating:

5.0

Everything went smoothly and quick

Rating:

5.0

Sonia Jenkins was a great help with the storage unit rental process.Very welcoming and polite with a great sense of humor.Two thumbs up!

Rating:

5.0

Mrs. Sonia is a very sweet, understand, yet down to business person and also a very down to earth person very greatful t to have had my belongings with them. The crew are also sweet and down to earth.

Rating:

5.0

Very friendly and helpful staff.

Rating:

4.0

Other than closing up at 7 pm..we had a good experience here. We had come we with 2 rental trucks to move our.home. really enjoyed the climate controlled feature.

Rating:

5.0

Staff was friendly and very helpful, our needs changed and they always accommodated our needs.

Rating:

5.0

U-haul was a wonderful place to store our belongings while we needed a storage unit. I would definitely recommend and use U-haul if we ever need a storage unit again. The staff was also very friendly.

Rating:

5.0

Unit facility and the storage unit are very clean and neat, and the staff are friendly.

Rating:

5.0

This is our storage facility from now on! Clean and well maintained! Highly recommended.

Rating:

5.0

The customer care was very helpful with our last minute urgent move

Rating:

5.0

Thank s for your great service

Rating:

5.0

The clerk was super nice great customer service very pleasant

Rating:

5.0

This is a clean, well-maintained facility with a helpful and friendly staff. Thank you!

Rating:

5.0

The experience was excellent and the staff so professional and friendly.

Rating:

1.0

Staff at this facility is unprofessional, rude, and lack knowledge of their job. I will not use Uhaul Storage facilities again, they changed my lock(bill was current) and then lost the key. Moved out!

Rating:

5.0

If had to I would use them again. And would recommend this facility

Rating:

5.0

Thanks

Rating:

5.0

Thanks

Rating:

5.0

Marcus and his staff do a great job!

Rating:

3.0

Had several billing issues in the beginning, but the service was good.

Rating:

3.0

Phillip is so wonderful and courteous to his customers. Willing to go above and beyond.

Rating:

3.0

Phillip is always so helpful when i call or come in. Willing to go above and beyond for customets!

Rating:

4.0

Nice facility. Nice staff

Rating:

4.0

I rented the U box from Pomona, California , Marcos Lopez did a great job. Once in Waco Texas, Kelly @ Central location provided the same level of customer service. Very pleased w/ my experience.

Rating:

1.0

Staff were always courteous and friendly. our stuff was only in the storage unit for 4 months, when we went to move things out we found most of our stuff had grown moldy from an apparent roof leak.

Rating:

5.0

This was a very nice experience, with nice employees. If I need storage space in the future, I will definitely use them!!!

Rating:

5.0

Great place

Rating:

5.0

Phillip was very helpful and made sure we had all we needed. Thank you!

Rating:

5.0

The staff at the facility was very helpful throughout our entire rental experience. The facility is top-notch and the moving carts that are provided make a world of difference.

Rating:

5.0

Very professional and courteous

Rating:

5.0

Only comments are excellent staff and clean secure property !!!

Rating:

5.0

SERVICE WAS 5 STAR !

Rating:

5.0

Great !!!

Rating:

5.0

MR. BROWN WAS SO PROFESSIONAL AND SO HELPFUL . I APPRECIATE HIS HELP IN GETTING TO MY SITUATION QUICKLY. I HAD A BAD WATER LEAK AND HAD TO MOVE EVERYTHING IN THE GARAGE.

Rating:

5.0

Everything was very clean and the staff was very friendly

Rating:

5.0

Manager, M Brown , very professional and friendly.

Rating:

5.0

All the people including the manager are very helpful.

Rating:

5.0

Everything was very satisfactory. The staff was very courteous and helpful. The facility was very clean

Rating:

5.0

Very nice facility...well taken care of...staff very helpful...and very secure with the alarm system..

Rating:

5.0

Awsome staff at Kailua-Kona and Central Tx parkway. My u-box arrived 8 days early!

Rating:

5.0

Best storage unit experience I've had!

Rating:

5.0

Awesome customer service!

Rating:

5.0

Maurice and his staff are very friendly, courteous and professional! They're always willing to help their customers and are very honest. I highly recommend them!

Rating:

4.0

The equipment was too notch and the customer service at the location was great. The phones were not. I rarely spoke to the location I called .

Rating:

5.0

Marcus was always very helpful!!! We would highly recommend this business!!

Rating:

5.0

Clean, nice facility and friendly staff. Great service. Love the large moving carts available for moving into a unit! Highly recommend!

Rating:

5.0

VERY clean, wonderful manager and great staff! Love that they have plenty of dollies to help with moving everything.

Rating:

5.0

Marcus was so helpful! Truly made this an easy and nice experience!!

Rating:

5.0

Very clean facility! They have plenty of large moving carts to use to unload items into the climate controlled units. Large cargo elevator for transporting items to upper floor units. Great service!

Rating:

3.0

I’ve used uhaul twice this past week. The electronic system uhaul uses needs to be refreshed more often. “Both” times I went to pick up my uhaul, I had to go to 5 different locations altogether

Rating:

5.0

The staffs of this facility are awesome!! My son had a pick up truck problem in one of the location, after several hours of disappointment. We arrived at this facility and this nice young girl help.

Rating:

4.0

N/A

Rating:

5.0

It was fantastic

Rating:

5.0

Mr Marcus was very helpful while I had my storage. And I wanna say Thank you so much for all your help.

Rating:

5.0

Marcus was extremely helpful and friendly. The best storage in Waco.

Rating:

1.0

This place is not equipped to properly handle POD rentals and dispersal. They are too slow and their equipment kept failing. Not a good experience at all.

Rating:

5.0

Awesome place to store from!!!

Rating:

5.0

Great Service

Rating:

5.0

Polite and very helpful staff.