Customer Reviews for U-Haul Moving & Storage at The Alameda

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at The Alameda

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Warren J. on

Rating:

Actually have the trailer at the location it was reserved at rather than one an hour away. Uhaul should have a driver that moves equipment to the location it was rented from so as not to have a “ bait and switch “ situation.

Julian Z. on

Rating:

Online check in is terrible and took way longer than if I went inside

Nicholas D. on

Rating:

Customer did not leave a comment.

Phuc T. on

Rating:

I showed up at 7:00am expecting the truck to be ready. It was trapped due to multiple vehicles which I was able to change out due to the “cant locate” button. After finding an accessible truck, I was not able to retrieve a key as no employee showed up on time. The first available person showed up at 8:15am, while the store states it is open at 7:00am. Me, along with another customer, made the complaint via chat and uhaul called a field service tech to come to the store. This experience was very disappointing.

Mercedes H. on

Rating:

EVERYTHING IS UP AND ON POINT THANKS

shane K. on

Rating:

This is the second time I have had trouble at this location. This time I was charged for gas when I brought the truck back with more gas than I left with. I filled up immediately after pick up because the truck was empty. I even have a receipt, but I was charged $7+ for gas. Not enough to fight about it, but enough for me to write a poor review on yelp and google

Le N. on

Rating:

Customer did not leave a comment.

Anthony W. on

Rating:

I’ve used vehicles from this location numerous times now always electing to do the mobile pickup option and when I arrive the vehicle assigned to me has never been on site and I end up having to go in and handle my reservation at the counter. There is no point in having a self service web option if the trucks you assign aren’t even at the location or they’re not the ones that can be accessed.

MICHAEL G. on

Rating:

Easy pickup and super easy return. The tank was slightly more than half full to start, but they only marked half, which I appreciated. The staff were all very friendly and helpful.

ethan S. on

Rating:

Horrible 24/7 pick up & return experience. I was not able to access to the car originally booked. I had to wait 1 hour before getting into a different truck, had to speak with more than 5 customer service agent. Upon returning the vehicle, it took me 30 minutes and speaking with another agent for a glitch in system. And this morning, I received an email that the truck was not returned. Gas is overcharged. Worst part is that the call center manager, Christian Lopez, whom I spoke with, replied “we still got you a truck” to my complaint about the process. I will not consider using uhaul again and will actively inform people around me and on internet.

Endri P. on

Rating:

Customer did not leave a comment.

Peter A. on

Rating:

Customer did not leave a comment.

Bertha L. on

Rating:

Make sure your customers has the rental they want and need. Angel made a correction on my reservation for me. One way is is not... in town. I needed in town for several hrs only.

Jennifer B. on

Rating:

It seemed pretty short staffed and I felt bad for the guys working with so many customers. There were questions I had during the return but since you didn't staff your team properly, I wasn't able to speak to an attendant to.get those questions answered before my Lyft picked me up. The guys were working hard to assist people quickly. Make sure you have enough employees available for busy days, so staff available are able to assist all customers

JILLIAN B. on

Rating:

I booked a vehicle online specificially at this location because they had the vehicle I wanted. When I showed up, turns out they didn't have the vehicle. They managed to make reasonable accommodations, however, 2 days after returning the vehicle I got a call U-Haul asking me to return the vehicle. I had 2 intense conversations over the phone regarding the confusion about the location of the vehicle. Finally, U-Haul employees managed to find the vehicle I returned 2+ plus days ago after basically being harassed over the phone. I will avoid renting a U-Haul ever again. Good luck!

Krystle G. on

Rating:

Everything was great. If I must write something down, then it would be to have shorter lines when dropping off/returning trucks/equipment. = ). Thank you, K. Glover. 🌺.

Debbie P. on

Rating:

Customer did not leave a comment.

Debbie P. on

Rating:

Customer did not leave a comment.

William K. on

Rating:

Nice work

Dean Y. on

Rating:

Customer did not leave a comment.

James L. on

Rating:

Let customers know you cancel their reservations if they don't pick up within a hour and maybe notify them when that time frame is coming up

Kamran H. on

Rating:

Fix your seat and your dim lights. My back is hurting because your seat had no support on side causing pain to my inflamed lumbar. Please contact me immediately.

Jillian E. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

Customer did not leave a comment.

MARTHA H. on

Rating:

Excellent customer service!!

Mark D. on

Rating:

Customer did not leave a comment.

Keith N. on

Rating:

Customer did not leave a comment.

Ricardo B. on

Rating:

Customer did not leave a comment.

Allison F. on

Rating:

Customer did not leave a comment.

Jose D. on

Rating:

Customer did not leave a comment.

Judy C. on

Rating:

Customer did not leave a comment.

Arturo G. on

Rating:

Very nice truck, and I highly recommend the U-Haul location!

Heidi G. on

Rating:

Customer did not leave a comment.

Richard D. on

Rating:

Please consider a rewards program and expedited rental process.

John K. on

Rating:

Customer did not leave a comment.

Alexander V. on

Rating:

Customer did not leave a comment.

Yita C. on

Rating:

Customer did not leave a comment.

Jillian E. on

Rating:

We have to rent a cargo van literally almost every Friday for the last few months due to company events and the crew at this location are always very helpful and professional. Javier usually helps me with my rentals and he always provides a fast and easy experience.

Erika D. on

Rating:

Your employee was rude and doesn’t care about customers.

Ed S. on

Rating:

Customer did not leave a comment.

Hank C. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

Customer did not leave a comment.

roger P. on

Rating:

Nighttime staff busy filling propane tanks and offloading cars, no time for a real customers

Kelly J. on

Rating:

Have a consistent check out service so customers are not accused of stealing trailers and pulled over and detained and searched by law enforcement.

Farid A. on

Rating:

Customer did not leave a comment.

Hilary F. on

Rating:

Customer did not leave a comment.

Francisco M. on

Rating:

Customer did not leave a comment.

Richard P. on

Rating:

Customer did not leave a comment.

David J. on

Rating:

Customer did not leave a comment.

ron G. on

Rating:

Customer did not leave a comment.

Margaux Q. on

Rating:

Everything was perfect; very quick prompt service and they were very understanding when I was running late. Would definitely use this location again

Srinivasu M. on

Rating:

Customer did not leave a comment.

Gloria P. on

Rating:

Customer did not leave a comment.

Beau S. on

Rating:

When I picked up the truck it wasn’t full on gas but I assumed it was the meter that was wrong. When I finished my pick up and delivery, which was 12 miles not the 30 I quoted the gas filled completely up which means when I received it the gas was short at least 2 or 3 gallons. This isn’t the end of the world and I don’t want to see someone get fired over this but I certainly hold your standard of full tank just like you hold the standard of full tank. Just my thoughts. I have two photos to show the difference before I left and when I filled up. I tried to discuss with the employee on hand but he had another client and asked me to drop off at the box on the way out. Please advise if you want to provide a credit or just simply say sorry. Again, not a huge deal. If you want to see timing and photo proof I have it available. Thank you for providing a great truck for my move.

Bo Y. on

Rating:

Customer did not leave a comment.

nathan A. on

Rating:

Customer did not leave a comment.

Jesse C. on

Rating:

Customer did not leave a comment.

Maria L. on

Rating:

Everything was ready to go and perfect

Brian S. on

Rating:

Customer did not leave a comment.

HYE JIN C. on

Rating:

Customer did not leave a comment.

Nora A. on

Rating:

Customer did not leave a comment.

Gregory P. on

Rating:

Customer did not leave a comment.

Richard N. on

Rating:

Customer did not leave a comment.

Greg B. on

Rating:

This store is not honest

Jesse L. on

Rating:

Customer did not leave a comment.

Vitalijs S. on

Rating:

Please note that the poor rating is not necessarily for The Alameda location, but because of the way how my reservation was handled. I initially was scheduled to pick up a van at E Brokaw 445, but when I arrived there, it turned out that there was no van at that location. So, I had to talk to customer service over the phone to pick up a van from another location (The Alameda), which was further 5 miles away (and even further from my home), and then had to pay for Uber to get there. This all delayed my move. In addition, at The Alameda, staff forgot to put furniture pads in the van (I reserved them in advance as well). When I returned the van and explained the situation, my bill was reduced for the furniture pads I didn't get (so it was OK after all), but I had to improvise without the furniture pads while moving.

pete A. on

Rating:

Keep up the good work.

Felicita N. on

Rating:

Very easy to rent a uhaul. I’d come back to this location again if I needed a truck or van in the future.

Joel D. on

Rating:

Customer did not leave a comment.

Habtamu A. on

Rating:

None. Just keep up the great customer service

Kurt D. on

Rating:

Customer did not leave a comment.

Martin I. on

Rating:

Customer did not leave a comment.

Phi P. on

Rating:

excellent staff and equipment

Jorge S. on

Rating:

Way to expensive to do things close to home. Better rates going cross country. Can’t help locals out with decent local prices. Better off not worrying about the damage one could ensue on owned vehicle.

Dawnella B. on

Rating:

Customer did not leave a comment.

Kevin P. on

Rating:

Easy to pick up the car hauler and to return it. Thank you.

Johan H. on

Rating:

This was a terrible experience. My booking turned out different to my order confirmation. I was transferred 5 or 6 times within customer service and had to re-explain the issue each time. The bill came out to way more than the confirmed order due to the mess up and customer services couldn’t fix it.

David K. on

Rating:

Never checked my trailer back in and charged me another three days when I only rented it for 2.5 hours. Crazy! Called customer service and they said the manager would call me back. Never did. I am calling citibank tomorrow and dispute the entire charge.

Michael D. on

Rating:

Customer did not leave a comment.

Eitan G. on

Rating:

Gas tank was marked as half full but was more closed to quarter full. The trucks sliding door was stuck few times so it was hard to close the door and I needed to pull hard on the door in order to close it.

gini B. on

Rating:

It was a terrible experience. No truck was at the location and I had to wait almost 5 hours for then to locate a truck and get it to SanJose.

Olushola S. on

Rating:

Everyone was very nice, professional and friendly

Joanne U. on

Rating:

Customer did not leave a comment.

Anthony C. on

Rating:

We got totally screwed over as we ordered a 20’ truck. And on the pick up day we forced to take a 15’ truck because we asked to change our pick up time from 3pm to 1pm. The manager told us that the prior truck renter did not return the truck in time for our pick up, he could not get a hold of the renter. Because we were forced to take the 15’er we could not complete our move and have to move again and that is a totally hassle. I’m not sure if we will every rent from uhaul again unless they make it right. What would be fair is pay for us to complete our move with a free van. That is all we need to complete our move. Tony Castro 408-593-9136 I

David M. on

Rating:

Customer did not leave a comment.

clark M. on

Rating:

- "Boss" is not an appropriate way to address a customer. "Sir" is an appropriate way. - On return, there was nobody there to greet me and check in the vehicle next to the sign saying "please wait here". I instead waited for 10 minutes that I spent figuring out how to do it myself online, which was not in any way an added convenience. Nobody ever showed up. - The policy of taking a picture of a driver's license using the phone-based sales software is a data breach waiting to happen. It is also easily abused if a rogue employee wishes to take advantage of a less technically savvy customer by taking their own photo using their personal cell phone (this did NOT happen to me, but I was immediately worried about the possibility). - The additional policy of taking a picture of me is plain creepy. The only other institution I know of that does this is US Customs and Border Protection.

Farrell P. on

Rating:

Customer did not leave a comment.

Farshad S. on

Rating:

Customer did not leave a comment.

Toni P. on

Rating:

The man who provided service wouldn’t take my vip discount and rented me a 5x8 cargo trailer with a broken retractable door and didn’t supply rubber on the towing chains. He was unfriendly with an attitude.

Leia Q. on

Rating:

The guy who was ringing me up was very rude and kept saying to me " once again like i said" Every time i asked a question just to be sure on the rules needed . so rude horrible customer service

ANDREW E. on

Rating:

Interior was dirty with mud shoe prints.

Brian D. on

Rating:

There was a wait for both the rental (15 minutes) and the drop off (5 minutes). It would be nice if this location was better staffed. I know that Uhaul has on-line services, but these are not as good as personal service.

Michael J. on

Rating:

Customer did not leave a comment.

Eric N. on

Rating:

Car trailer had a strap heavily damaged (tied in a knot) and it cost me 2 hours when I had to return to the rental center

Charlotte F. on

Rating:

It would have been nice if the tank were full of gas. It makes it hard to figure out how much gas to put in the tank.

Bilal B. on

Rating:

The pickup experience was great, however, they did forget to give us the dolly we had paid for. I had to return to the facility in my personal vehicle to pick it up while we were using the truck. Then when my fiance and I went to drop off the truck, there was only one person working at the time who was busy, but he neglected to tell us about the drop box option until after we had been there for a while. He started helping other customers first even though we had been waiting the longest.

Jewel R. on

Rating:

Customer did not leave a comment.

Abdelhamid S. on

Rating:

Customer did not leave a comment.

Todd L. on

Rating:

Customer did not leave a comment.

Lisa B. on

Rating:

The check in process with Javier was quick and easy. When returning the truck is was quick as well. I always use Uhaul for moves so if I need them again (hopefully not anytime soon) I’m definitely going to the Alameda location again.

Back
To Top