Customer Reviews for U-Haul Moving & Storage at The Alameda

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at The Alameda

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Albert G. on

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Gregory S. on

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Michael T. on

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Paul C. on

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The person out in the lot could have been more helpful with finding and renting out my truck. He wasn't interested in customer service. Everyone else was courteous.

Alexander F. on

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Very seamless return at this location.

Carman G. on

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Gyan R. on

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Rafael R. on

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Dann B. on

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Ricardo Q. on

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Keep up

Gregory M. on

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Carlos R. on

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Robert J. on

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Michael H. on

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mark W. on

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Devon C. on

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Jesse H. on

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David M. on

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Donald P. on

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Truck was clean and ready to go. Really positive experience !

Joseph S. on

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Patricia C. on

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Phil M. on

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I booked a trailer from Pleasanton, but was directed to San Jose at the last minute. We were told at Pleasanton we could return the equipment there, but now you have charged me a $69 fee. Terrible service.

Gary C. on

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We requested a dolly but instead got a holler which resulted in a spending more money there was an event near the facility so all the roads were shut down we had to persuade an officer to let us get through the street so that we could get to the facility and pick up then when we called for instructions the lady from the call center was rude and wouldn't dispatches over to the main store when we finally arrived an hour late to the main store they seemed irritated that we entered through the wrong entrance when it was the only way to get into the parking lot due to the event. I would not use this location again.

Villamor M. on

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Jack G. on

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The customer service representative was very nice and helpful. I had a very good experience and will use this Uhaul store again.

Davor K. on

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Aditya G. on

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Sean D. on

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Donald W. on

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Excellent Service

JUSTIN I. on

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The van had a broken lever for the windshield wipers and a cracked side mirror.

Ehab J. on

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Javier, Hector, Jaylin, Fili, and Brandon always provide great and excellent service. Just wanted to fill this out to show them some appreciation.

Ce Z. on

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Jennifer L. on

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Scott M. on

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The Alameda was closed to vehicle traffic on the day of drop of. Make sure you check ahead of time. The city did not inform the location staff of this and it was a hassle returnign the truck. However, staff was extremely accomodating and comped extra mileage.

Jack H. on

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Original trailer reserved was not available. Alternate had a flat tire. At first they said not an option to repair but they located an alternate tire and replaced. Delayed pickup by 45min for them to change tire. But I appreciate that Jaylin helped to make this happen. He was very helpful

Giorgina G. on

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Abhirup M. on

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