Customer did not leave a comment.Felix S.
Customer Reviews for U-Haul Moving & Storage at The Alameda
San Jose, CA 95126
(East Of Race St)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Warren L.
Customer did not leave a comment.Lineth B.
Staff was quick and efficient.Bill and Janne W.
Customer did not leave a comment.WENDEL R.
Not specific to this location, but the section where it supposedly shows the code to open the door during the mobile pick up process is not clear. I missed it and my friend also missed it in a separate rental during mobile pick up process at another location. Had to go inside to the counter to get the keys. Everything else was top notch!Solomon C.
Car was on empty. Right tire was flat. Customer service told me to put air in the tire and fill with air and square it away when I returned the truck. Nobody ever apologized. No compensation/discount offered for inconvenience.Rayvon C.
You might need to hire another employee because it was busy even after lunch. Angel and the young woman that check in the truck I rented were great. Even the women that reserved the truck for me was very nice.colleen R.
Customer did not leave a comment.Sri Harsha K.
I thought I had reserved a box trailer and got an open trailer. The website wasted my time doing everything that was then repeated at the shop. 20 questions , payment info entered online then same questions asked again at the shop and card ask for again. Work on your website and try to simplify pickup.Donald W.
Customer did not leave a comment.Tamara D.
Customer did not leave a comment.Alicia D.
Person helping at front desk is very rude.Dylan A.
Customer did not leave a comment.Gustavo K.
When I got the truck they said, you can drop it off at any location at San Jose, and drop of location was San Jose, but when I got to one of the Uhall stores they told me you have to go to specific place which was 20 minute away from my location. So I drive back there which again waste my time and gas.Michael S.
Customer did not leave a comment.EDWARD B.
Everything was great and the process was smooth! Thank youJEROME R.
Great in and out service, friendly and very helpful.Tiffany W.
Customer did not leave a comment.HENRY M.
Have gas , and make sure those no homeless sleeping in the back. Also they should have locks to prevent homeless sleeping in the back of trucks. Make sure there's moving equipment ready for use in trucks.LEIA Q.
Customer did not leave a comment.Thuy U.
Customer did not leave a comment.Navjot S.
Customer did not leave a comment.Cynthia L.
Customer did not leave a comment.Jayme S.
New manager assistant , profecional guy I said to hem have sÃºper excelente serviceJose I.
quick serviceHumberto V.
Customer did not leave a comment.jeff S.
Busy Sunday morning and had to wait, but Trey provided great customer serviceDaniel L.
Customer did not leave a comment.Judy B.
It's greatlyGILBERT R.
Customer did not leave a comment.Mystique S.
Fast and easyCarole H.
Make sure the trucks are safe to drive. The wheels came off my truck when I was driving on the highway. Not very safe, luckily I was able to swerve to the side without hitting other cars.Michal P.
Customer did not leave a comment.Camille I.
Customer did not leave a comment.Maria M.
Truck was not properly fueled on pick up. Had to pay $50 in extra gas because of thisSamuel H.
Customer service from employee who took care of my reservation was really disappointing, his instructions were not clear and we waited around for him to type on the computer, grab my ID from the desk, etc. I would not recommend this service although the Uhaul was very helpful for our move.Andres E.
Rental was quick and efficient, van was still new and handled wellMichael J.
none, entireky satisfactoryJayme S.
While unloading motorcycle the trailer popped up and the front of trailer went straight up. The uhaul employee didn't tighten the coupler even though she took picsManuel M.
All staff working on the day of the pick up and return date which was 2/22 were exceptional. Very informative with any additional question I had & just all around great customer service. Totally recommendRizalyn A.
Customer did not leave a comment.Claire C.
The woman there was great. Very competant.Marc J.
Hire more staff.Dennis G.
Customer did not leave a comment.Alejandro C.
Poor customer service, was put on hold for over 15 minutes every time I called. I'm never renting from that location ever againPriscilla O.
Return process was long. When attempting to submit photos on each screen, it kept loading. I had to re do the photos multiple times. Overall, friendly people in the store.Tara D.
Customer did not leave a comment.Marcos A.
none that I can think ofJayme S.
Customer did not leave a comment.THOMAS S.
Convenient, efficient, and great value for the service.Favio C.
Customer did not leave a comment.Miranda P.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.Roshonda W.
Always ready to help and very nice people. That has always been my go to place.Ruben M.
Customer did not leave a comment.Jose P.
Customer service at this location was great! Keep it up.Odell S.
Very good experience.Owen P.
The truck was not clean but that really didn't matter to me. It was ready on time and the service was prompt and courteous.MARK H.
Customer did not leave a comment.jesus P.
Customer did not leave a comment.Curtis H.
Customer did not leave a comment.Albert V.
The U-Haul employee that assisted me was excellent.David R.
Fast and friendly. Great quality customer service!!!Patrick S.
I have rented u-hauls from this location twice and will definitely return - the staff and equipment are the best!Marjorie S.
My review relates to my overall Uhaul experience. It was appalling from start to finish.Sara J.
Customer did not leave a comment.Danna V.
Customer did not leave a comment.Francine B.
Customer did not leave a comment.JOAQUIN M.
Customer service is very great,Sahil N.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Vijay M.
Gas tank was empty, attendant was surely and truck was old, rattled and pulled to the right. Thank goodness it was only a short trip!Leann C.
The UHaul van I was given had the check engine light on and there was broken glass in the parking lot.Gregory M.
The first truck they assigned me was out of gas, they said the homeless people in the area are siphoning gas from their trucks. Then I had to switch to another truck also low on fuel and windshield was dirty. Not good service here.Arne D.
Customer did not leave a comment.Karmeisha T.
Customer did not leave a comment.mirza G.
Customer did not leave a comment.Helen B.
Customer did not leave a comment.Yuhao B.
Customer did not leave a comment.Mohsen M.
Customer did not leave a comment.Rudolph R.
Customer did not leave a comment.Lorie B.
Store worker was helpful and patient with my questions. He helped me pick out the right equipment for what I needed. It was good!David S.
There was signs of homeless people using this space because of poor security; there was trash food and a gain of pee also staining the cart. I had to throw it away but did not want to bring it back because. Of the basslet. Had to move all of my things with the rear smelling like piss; along with the burned mark in the middle of it.Tiffany C.
Marginal cleanliness! Remains of eaten sunflower seeds were al over the seats and cab floor. Unsanitary and shoddy cleaning.Elizabeth J.
Service was fast and professional. It did seem to take a long time to order in hitches but it wasn't a problem for me (might be for someone else). After receipt, they scheduled installation quickly. I'm veyr satisfied.Raymond K.
Too expensiveGina M.
Customer did not leave a comment.Minh P.
The scheduler was very accommodating. I mad e several changes I've the week.Eric B.
Customer did not leave a comment.Kavan S.
The online check in/out feature is very convenient. Just be sure all of the equipment that is ordered is in the vehicle. Management is responsive to customer needs. Thank youJOHN R.
Customer did not leave a comment.Jaclyn H.
I did an online checkin where I provided my Driver's license, insurance selection, and credit card and I still had to do it again at the counter? What's the point of online checkin then? Come on U-Haul, get it together.Kevin M.
Customer did not leave a comment.Brayan F.
A super long and slow line.Che Q.
The poor guy was working by himself. He was still in a good mood even though he was slammed!Wendy T.
Customer did not leave a comment.Robert B.
They want to charge me one more day rental when my online reservation showed the drop off day is not due yet; they don't even try to look at the reservation and help the issue. All they want is for me to payâ€¦so, unskilled and unprofessional. Make me wait over an hour to call and figure it out myself.Duc L.
Should not purchase vehicles that can easily siphon gas from. Left car parked and two windows broken. Need security cameras.Brian C.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Trucks for Sale
We have the largest selection in the industry!