Customer Reviews for U-Haul Moving & Storage at The Alameda

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at The Alameda

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Mark J.
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Customer did not leave a comment.

Andrewdean K.
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For the pancake mix (makes 7 cups): 6 cups (940 g) all-purpose flour. 1/3 cup (77 g) granulated sugar. 3 tablespoons baking powder. ... 1 cup pancake mix. 3/4 cup milk, or 1 cup buttermilk. 1 large egg. 1 teaspoon vanilla extract. 1 tablespoon melted butter, plus more for the pan.

Tamara S.
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Customer did not leave a comment.

Rene S.
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The so-called Customer Service Rep. Was rude, brash and double charged me. I told him I had a mobile order but he flat out told me, I was wrong. He needs to be held accountable and I WILL NEVER use this location again. SERIOUSLY! Look into this guy. Glasses, younger side of life...

Courtney L.
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Customer did not leave a comment.

Ilya P.
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Accurate mileage reading

Cathleen L.
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Customer did not leave a comment.

James S.
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Online check in sucks.....I paid a lot of money, then I have to check it in via an app? What happened to customer service,

Gary C.
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Great trucks and wonderful service. Thank you Manuel!

Alexander W.
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The staff at this location are incredibly hard working and hold it down extremely well. I went there multiple times before picking up my vehicle for boxes and the guys there were working their tails off trying to make sure everyone was well taken care of. I was thoroughly impressed and it stood out to me! Tell those guys they're doing a great job and it was recognized. Thanks for the hard work fellas!

Rene S.
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Door was damaged. Locks didn’t lock. Brakes creaked.

Joseph H.
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Uhaul always there in the time to move!

Robert G.
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Customer did not leave a comment.

Asmita A.
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For timing changes especially due to ongoing shelter in place for California, the customers should be mailed for time change. You can ask customers to be enrolled for notifications of the place where they have the storage unit. This will minimize surprises for customers.

Ramakrishna R.
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Mario D.
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Manuel L.
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Gabrial S.
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Timothy M.
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was very early and had truck ready for me, needed a few extra miles which was given at no extra charge. Thank you Uhaul.

Ginamarie C.
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Mark H.
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Albert F.
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Robert N.
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We had a rough time with Google giving us the right address

Fredy G.
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Employee is wonderful. Yes you hear right. One employee for that location. There are other ways to save money. You should have at least three there. Long wait.

Leah G.
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Customer did not leave a comment.

Gary G.
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Very efficient check in process. The guy who checked me in was outstanding-can’t recall his name, but he was great!

Ronaldo G.
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Mauricio D.
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George D.
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No problems. Good service

Hesany H.
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Customer did not leave a comment.

Douglas B.
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This facility was what you would expect when you go to a U-Haul store. Clean, friendly and organized. Just like all the other facilities I have used over the past 30 years!

Miguel M.
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Keep the good work

Joey T.
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Customer did not leave a comment.

Pamela H.
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All the staff was fantastic. Easy to check in and out. Didn’t take any time at all, even on the last Saturday of the month.

Daniele M.
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John S.
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Tiffany R.
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Calvin M.
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The pick up location was changed at the last minute and the new location was not convenient. Very annoying and delayed our departure.

Peter A.
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Customer did not leave a comment.

Mitra A.
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Moises M.
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Add more check out people in in the counter at the early hours

Mario G.
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Was very happy with everything

Sonny P.
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Great!!!!!!

joesph R.
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Clearly explain the gas return policy. Unfortunately the person helping me did not. I spent $39.00 in gas to return to half a tank. Then when I returned it he said I could of returned it at the same level of gas when I picked the truck up.

lane R.
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Customer did not leave a comment.

Larry L.
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Warren J.
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Actually have the trailer at the location it was reserved at rather than one an hour away. Uhaul should have a driver that moves equipment to the location it was rented from so as not to have a “ bait and switch “ situation.

Julian Z.
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Online check in is terrible and took way longer than if I went inside

Nicholas D.
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Customer did not leave a comment.

Phuc T.
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I showed up at 7:00am expecting the truck to be ready. It was trapped due to multiple vehicles which I was able to change out due to the “cant locate” button. After finding an accessible truck, I was not able to retrieve a key as no employee showed up on time. The first available person showed up at 8:15am, while the store states it is open at 7:00am. Me, along with another customer, made the complaint via chat and uhaul called a field service tech to come to the store. This experience was very disappointing.

Mercedes H.
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EVERYTHING IS UP AND ON POINT THANKS

shane K.
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This is the second time I have had trouble at this location. This time I was charged for gas when I brought the truck back with more gas than I left with. I filled up immediately after pick up because the truck was empty. I even have a receipt, but I was charged $7+ for gas. Not enough to fight about it, but enough for me to write a poor review on yelp and google

Le N.
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Customer did not leave a comment.

Anthony W.
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I’ve used vehicles from this location numerous times now always electing to do the mobile pickup option and when I arrive the vehicle assigned to me has never been on site and I end up having to go in and handle my reservation at the counter. There is no point in having a self service web option if the trucks you assign aren’t even at the location or they’re not the ones that can be accessed.

MICHAEL G.
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Easy pickup and super easy return. The tank was slightly more than half full to start, but they only marked half, which I appreciated. The staff were all very friendly and helpful.

ethan S.
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Horrible 24/7 pick up & return experience. I was not able to access to the car originally booked. I had to wait 1 hour before getting into a different truck, had to speak with more than 5 customer service agent. Upon returning the vehicle, it took me 30 minutes and speaking with another agent for a glitch in system. And this morning, I received an email that the truck was not returned. Gas is overcharged. Worst part is that the call center manager, Christian Lopez, whom I spoke with, replied “we still got you a truck” to my complaint about the process. I will not consider using uhaul again and will actively inform people around me and on internet.

Endri P.
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Customer did not leave a comment.

Peter A.
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Bertha L.
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Make sure your customers has the rental they want and need. Angel made a correction on my reservation for me. One way is is not... in town. I needed in town for several hrs only.

Jennifer B.
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It seemed pretty short staffed and I felt bad for the guys working with so many customers. There were questions I had during the return but since you didn't staff your team properly, I wasn't able to speak to an attendant to.get those questions answered before my Lyft picked me up. The guys were working hard to assist people quickly. Make sure you have enough employees available for busy days, so staff available are able to assist all customers

JILLIAN B.
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I booked a vehicle online specificially at this location because they had the vehicle I wanted. When I showed up, turns out they didn't have the vehicle. They managed to make reasonable accommodations, however, 2 days after returning the vehicle I got a call U-Haul asking me to return the vehicle. I had 2 intense conversations over the phone regarding the confusion about the location of the vehicle. Finally, U-Haul employees managed to find the vehicle I returned 2+ plus days ago after basically being harassed over the phone. I will avoid renting a U-Haul ever again. Good luck!

Krystle G.
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Everything was great. If I must write something down, then it would be to have shorter lines when dropping off/returning trucks/equipment. = ). Thank you, K. Glover. ??.

Debbie P.
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Customer did not leave a comment.

Debbie P.
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Customer did not leave a comment.

William K.
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Nice work

Dean Y.
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Customer did not leave a comment.

James L.
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Let customers know you cancel their reservations if they don't pick up within a hour and maybe notify them when that time frame is coming up

Kamran H.
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Fix your seat and your dim lights. My back is hurting because your seat had no support on side causing pain to my inflamed lumbar. Please contact me immediately.

Jillian E.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

MARTHA H.
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Excellent customer service!!

Mark D.
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Customer did not leave a comment.

Keith N.
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Ricardo B.
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Allison F.
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Jose D.
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Judy C.
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Arturo G.
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Very nice truck, and I highly recommend the U-Haul location!

Heidi G.
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Customer did not leave a comment.

Richard D.
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Please consider a rewards program and expedited rental process.

John K.
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Customer did not leave a comment.

Alexander V.
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Yita C.
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Jillian E.
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We have to rent a cargo van literally almost every Friday for the last few months due to company events and the crew at this location are always very helpful and professional. Javier usually helps me with my rentals and he always provides a fast and easy experience.

Erika D.
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Your employee was rude and doesn’t care about customers.

Ed S.
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Customer did not leave a comment.

Hank C.
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Customer did not leave a comment.

Robert M.
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roger P.
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Nighttime staff busy filling propane tanks and offloading cars, no time for a real customers

Kelly J.
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Have a consistent check out service so customers are not accused of stealing trailers and pulled over and detained and searched by law enforcement.

Farid A.
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Customer did not leave a comment.

Hilary F.
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Customer did not leave a comment.

Francisco M.
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Richard P.
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David J.
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ron G.
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Margaux Q.
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Everything was perfect; very quick prompt service and they were very understanding when I was running late. Would definitely use this location again

Srinivasu M.
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Customer did not leave a comment.

Gloria P.
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Beau S.
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When I picked up the truck it wasn’t full on gas but I assumed it was the meter that was wrong. When I finished my pick up and delivery, which was 12 miles not the 30 I quoted the gas filled completely up which means when I received it the gas was short at least 2 or 3 gallons. This isn’t the end of the world and I don’t want to see someone get fired over this but I certainly hold your standard of full tank just like you hold the standard of full tank. Just my thoughts. I have two photos to show the difference before I left and when I filled up. I tried to discuss with the employee on hand but he had another client and asked me to drop off at the box on the way out. Please advise if you want to provide a credit or just simply say sorry. Again, not a huge deal. If you want to see timing and photo proof I have it available. Thank you for providing a great truck for my move.

No reviews have been submitted for this location.

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