Customer Reviews for U-Haul Moving & Storage at The Alameda

6514 reviews

1027 The Alameda   San Jose, CA 95126
(East Of Race St)

(408) 295-4884

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 295-4884

1027 The Alameda
San Jose, CA 95126
(East Of Race St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The gentleman who helped give me “directions” as I backed up my truck to hook up the auto transport trailer didn't know what he was doing. He only waved his fingers toward himself, in a sort of “come here” motion. He did not indicate if I needed to shift right or left to line up the ball and hitch. It would have been helpful if he indicated which directions I needed to change and when I needed to stop. He also let the break connection cables hang and didn't hook up the chains correctly.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Marissa D. 
Rating:
5.0

Customer did not leave a comment.

Flaumbert Rafael R. 
Rating:
3.0

The customer service was below par. Only one person working the counter and the line was 4 people deep. There was no friendly greeting or any friendly service at all. Very disappointing. I will be using another UHaul location from now on.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

Parmartin B. 
Rating:
5.0

Customer did not leave a comment.

Shaun G. 
Rating:
2.0

return at uhaul was such a pain, the website was down making me wait 30 min in the night for the return. the customer service wouldnt come on the phone. worst company!

RAGHAVENDRAN N. 
Rating:
5.0

Customer did not leave a comment.

Akash J. 
Rating:
4.0

trailer strap was broken for one of the tie downs, trailer positioning for the car is too far forward for a 4000lb car. Trailer was clean otherwise ans staff was friendly. Had I not already owned and used my own tiedowns I would have been not able to use this trailer.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

DEAN A. 
Rating:
3.0

Better customer service

Juan E. 
Rating:
3.0

When is was time to returned the truck the website wasn't allowing to share my location to make sure we where at the right location and in the contract it said we had to returned the truck online .

GEOVANNI A. 
Rating:
5.0

Customer did not leave a comment.

Arielle W. 
Rating:
1.0

Customer did not leave a comment.

Jesse K. 
Rating:
5.0

Excellent customer service.

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Diane N. 
Rating:
5.0

Great service. Knowledgeable and helpful staff.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Please ask the movers to wear masks

Linh T. 
Rating:
5.0

The only negative is that the man who put my furniture dolly & hand truck in the back of the truck, DIDN'T CLOSE the back & the hand truck FELL OUT, but as I left the parking lot (thank God)! -A person behind me on the road closed it, but didn't know the hand truck was missing till I got home. I panicked thinking it fell out on the road, and NOBODY FROM THE STORE CALLED TO TELL ME OTHERWISE! I tried multiple times to contact them but phones were forwarded to CS (& they were NOT busy). Finally, a CSR emailed them about this, asking them to call me...STILL NOBODY CALLED. It wasn't till I returned the truck that the guy who checked me in at the bay said, "it fell out in the parking lot," but I wouldn't be charged. OK great, but why wouldn't someone have called me so I wouldn't have worried? - He didn't know the answer & said the manager would be in on Monday. (There needs to be a manager in on weekends!)

Robin V. 
Rating:
5.0

Customer did not leave a comment.

Felix V. 
Rating:
5.0

Customer did not leave a comment.

Joshuadavid W. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
4.0

Truck makes a very lod noise when lightly accelerating at 50 to 55 mph.

RICHARD P. 
Rating:
2.0

We needed the wiring harness for our vehicle. At this location's suggestion we were sent to a bunch of different Uhaul's to go find what we needed. At the second Uhaul place they were able to look up on their computer the precise Uhaul we need to go to to get the part we needed. If The Alameda Uhaul would have done this in the first place it would have saved us so much time, money, and travel time searching for what we needed.

Joseph Z. 
Rating:
3.0

Customer did not leave a comment.

ADAM V. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Everyone I interacted with was extremely helpful. The process was very easy.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Ko-Yang C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

YURII K. 
Rating:
5.0

Customer did not leave a comment.

Garrett R. 
Rating:
5.0

Outstanding customer service 👏

JOSEPH B. 
Rating:
5.0

The employee who helped me out, Fili, did an exceptional job. His customer service made me feel valued and appreciated. He really helped what is usually a stressful situation into something pleasant. If I'm ever in need of U-Haul's services I will without a doubt return to this location.

Brandon H. 
Rating:
3.0

There was damage to the truck. Someone sideswiped it at the hotel I was staying at. I was charged $400+ for the damage

MARK M. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

Had reservations at 8 am, I even did the on line check in to no avail. Got there at 8am only to have to wait almost an hour due to the fact that there was only 1 person working until a second employee arrived ( possibly from a break or just starting for the day).Although I rented the van for a 24 he period, I still lost time due to the fact that it took so long to get checked in again, was still charged .85$ a mile and also put over $27 in gas before I return it. This was a very bad and expensive experience, since I only used the van for a few hours I really think that I should receive some sort of discount. With that being said, I've used UHAUL before when I relocated back to San Jose in 2018, and that pick up location was great and very efficient.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
1.0

Customer did not leave a comment.

Raquel M. 
Rating:
4.0

There was one one person working and a maintenance person. Both wear nice. They did not have all the equipment (dolly I needed, so I went to another store to get it)

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
4.0

Customer did not leave a comment.

Yan K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
1.0

Get more staffing and hire staff who actually give a shit about helping customers because the current staff don't care at all. Terrible, nightmare experience here that made me never want to use U-Haul again.

Joseverino L. 
Rating:
5.0

Very pleasant and knowledge people working here.

Lou D. 
Rating:
4.0

Customer did not leave a comment.

Marie B. 
Rating:
3.0

Fuel was low prior to pick up is my only complaint.

PATRICK D. 
Rating:
5.0

Everyone was friendly and helpful. Answered all my questions and cared that I had a good experience. Kudos!

Liam H. 
Rating:
5.0

Great customer service!

Jazmin C. 
Rating:
5.0

Perfect rental, great customer service.

Jonathan L. 
Rating:
4.0

Truck was pretty tired, but the staff made up for it. Good place to rent a truck in Downtown San Jose

Lance A. 
Rating:
4.0

Customer did not leave a comment.

Alma R. 
Rating:
1.0

Only competent staff member was Jay. Fire the other two.

Greg G. 
Rating:
5.0

Everything met or exceeded expectation! Staff (Christopher & Jaylin) expedited the in/out process efficiently & professionally! All equipment was thoroughly checked & reviewed at the out/in point of contacts!

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Great experience!

David D. 
Rating:
1.0

I had reservation at 1:00pm but waited 30 mins to get my van. I was services by The manager which came from the back of the store. He gave me the keys but didnt walk me to the van. I found my van by myself, tried starting it and realized it had low tire pressure. I went back to the manager to find that he was at the back, fixing a subaru forrester, which doesnt seem like a uhaul property. He said it was normal because of the cheaper tires used. I drove off with the van afterwards. I realized that the furniture pad i rented wasnt provided and i had to drive back to pick it up. Overall the experience was bad and the service can be better

KEESHEN Q. 
Rating:
5.0

Customer did not leave a comment.

Ajit Y. 
Rating:
5.0

Customer did not leave a comment.

Vijay M. 
Rating:
5.0

I appreciate that you allow after-hours dropoff, but it used to be a lot easier/quicker. Not sure why you need all those photos.

WILLIAM Z. 
Rating:
5.0

Soon I rent again

Lucia L. 
Rating:
3.0

The Uhaul app and self-pick up is really bad and doesn't save any time compared to just going into the building and talking with the staff.

Harlen B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

Tami A. 
Rating:
5.0

I will use this location again.

James D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Ryota K. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Might be unavoidable, but the service when picking up the truck was pretty slow; there were only 2 people, and they were helping others, so I was waiting around for quite a while. Great service otherwise!

Rohit R. 
Rating:
5.0

Manager during Saturday morning was amazing!

Jenette J. 
Rating:
5.0

No recommendations

Jesus V. 
Rating:
4.0

Customer did not leave a comment.

OTILIA M. 
Rating:
4.0

Nothing at that location

William P. 
Rating:
5.0

Customer did not leave a comment.

EVE G. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

Gentleman that helped me when I picked up my truck was extremely rude. Felt like he hated his job and was rubbing off his negative attitude towards everyone else. If it wasn't for that, my u-haul experience would've been a 5 star.

Itzel D. 
Rating:
3.0

Van was out of gas, on E. Van was dirty, reservation was booked wrong, and they called next day asking when the van was being returned (when we are done like we told you yesterday, 2 days from now). Need better phone support too, on hold 1hr 20min. Yikes!!!

VAN P. 
Rating:
5.0

Great experience!!

Kimberly G. 
Rating:
5.0

Perfect U-Haul experience in every way. Thanks again . James

James V. 
Rating:
5.0

When I received my email receipt there was a $20 charge for an "after hours". I picked up and returned the trailer in the middle of the day so I am seeking to understand why the charges was levied. Thank you for your assistance.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Mathew L. 
Rating:
5.0

Customer did not leave a comment.

OMKAR S. 
Rating:
5.0

Customer did not leave a comment.

Vicente R. 
Rating:
5.0

Customer did not leave a comment.

Alma P. 
Rating:
5.0

Customer did not leave a comment.

Ernesto G. 
Rating:
5.0

The movers were vary late, for a very good reason but I add this because when they got there as fast as they could. They emptied out the truck very quickly and professionally. I would maybe suggest more text communication between the moving helpers and the customer. I had to call them a few times to get updates. Again they did well.

Brian D. 
Rating:
4.0

UHAUL website was down both on Sunday (4/12) but the guys got us going eventually.

Anthony S. 
Rating:
2.0

they did not have my 24/7 pickup ready. the drivers door did not close all the way and i was told "just slam it hard". seemed bothered when asked to log damage to truck that didnt have X sticker on it. seem liek they dont want to be there. website and app is awful. called 800 customer service and they were not helpful, they transferred me and i got a "20 minute wait" message.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Marc P. 
Rating:
5.0

The that helped me this morning 4/21/21 did an excellent job. He went above and beyond in his duties and I was very pleased. Corey wilson

COREY W. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

Truck was dirty when given to us. Tried to charge us a cleaning fee

Leighton M. 
Rating:
5.0

Staff member Antonio is outstanding. Always there with a smile, turns on the heater for me, and is very friendly.

Deborah K. 
Rating:
5.0

Customer did not leave a comment.

Helen F. 
Rating:
5.0

Customer did not leave a comment.

Mashita A. 
No reviews have been submitted for this location.

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