Customer Reviews for U-Haul Moving & Storage at the Bedford Automile
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at the Bedford Automile
Virgil W. on
great customer service
Linda H. on
the Uhaul Team and manager was great thanks for excellent service
Norman B. on
The general manager was very helpful earlier in the week but when I returned a truck the workers were not helpful. I booked online and was told because I rented a uhaul I would get an additional storage month free. When I got to the location, the workers said that offer is no longer valid. The workers said they would charge me $25 if I didn't fold blankets that cost $5 to rent. That was outrageous!
Emily S. on
I was very impressed and pleased with the customer service and the time it took to complete the job. The tech also recognized I didn’t need a part that was part of my original order and advised about it.
Richard N. on
I signed on on uhual online for a 12:30 appt, then went to the facility and it was changed to later in the afternoon. So I showed up and had to leave without an install, they said they would take $30 off so I did not cancel and made another appt. At the 2nd trip they installed it but did not did put the heat shield or appearance panel back up! so I had to make another appt and go in for a 3rd time to have it finished. They tried to make it right and gave me $30 off and a free $8 cable organizer. But since it takes 30 minutes each time to get there I would have probably done it myself.. Especially since the hitch on Amazon was $60 cheaper.
PATRICIA J. on
Company did a good job.
John U. on
When I loaded the auto transport I discovered the drivers side front was almost flat, it had 10 lbs of air in it. Fortunately the man I purchased the vehicle from had a air compressor. We aired it up, you can hear a very slight air leak, there was a pinhole deep in the tread of the tire. I made it home with no problem and reported the issue when I returned the trailer. Lesson learned, check the tire pressures when you pick up the any equipment. No I didn't hit anything on the road, my destination was fifty miles, all freeway.
les n. on
Make sure you have the customer inspect the truck be fore driving off in rental with service person. I found cigerate butts in cab on passenger side when I got to my location.
Scott J. on
The reservation system was horrific! The first agent spoke with me for several minutes. Was very slow, had a low battery smoke detector warning beeping in the background. Finally said she had to send me to an availability specialist, then put me back in the same line. The next guy hung up on me after several minutes. Called back and finally spoke with an agent who could set up the reservation. This was truly a pathetic attempt. I don't know how you monitor your at home reservation specialists, but this was unacceptable! Luckily the final rep was able to set up the reservation, and the young lady at the Bedford store was great.
Morgan S. on
Great owner and workers. Easy online ordering and quick drop off.
jacqueline o. on
Entire Team was displayed excellent customer service!
Gregory G. on
Quick and easy, by far the best location I’ve ever been to.
Latrina T. on
I have already recommended your location to my mom. Thanks again!
enya m. on
Equipment in the back of truck needed to be swept out
Robert Y. on
This was AMAZING! I’ve never rented anything so quickly and easily! Your staff today was top-notch
MALINDA A. on
Truck was damaged then when i tried to check in the app did not work and i payed for 24hrs and they charged more money cause normally my return amout it 20 plus dollars and it was only 6 this time
Kris S. on
Explain exactly what the charges are, review the truck with customer, equipment seems to be Rigged? I hit 5 miles in less then a mile, on the tachometer, 5 miles added, physical movement less then a block?
Lela B. on
Rental cost more than what it should have AND I left WAY MORE gas in the tank than I should have; I should have been credited for the overage.
Ura V. on
This was a fraud charge !!!!! I haven’t dealt with U-Haul in two months sense my actual ubox and storage was cleared !!!! I have never been to Bedford Ohio !!!!! You took my money !!!! Still have not refunded it my bank account is now on fraud alert so what money I did have left I can’t use I had to go take out a loan .... I want my money back and the money for the loan considering I had to take it out because of you after we have used you guys for several military moves had a storage unit for over two years and then a u box this is rediculous I want ALL my money back the money you took and the money I had to get because of YOUR fraud !!!!
Alonzo A. on
Excellent
Mark B. on
The gentleman that helped us was outstanding! He showed us how to use our newly installed hitch (North Randall location installed it) and made sure we were safe and ready to go. I was very impressed with him.
rachelle w. on
My experience was great!
Philip P. on
Truck was clean. Mechanically terrible. Transmission shifted terrible. Steering was awful, truck was all over the road on the highway, could hardly maintain the lane.Air did not work, it came on but nothing came out of the vents. Same with the fresh air vents. I have been driving fords for 35 years, I know what to expect from the way the tranny shifts & the steering. The last time I had to move some equipment I experienced the same steering problem. It is obvious that they clean the vehicles but they are not maintained. I white knuckeled my drive time. It would have been a total nightmare if I had rented it to go a long distance
denise k. on
Let the customer know whats covered in the daily rate and how long they have with the vehicle.
David P. on
Nothing. Everything was excellent. Also Mike and Rodney that took care of me were excellent to work with.
james m. on
Manager was very accommodating, staff very polite and helpful. Nice facility will use again when moving
jacob M. on
The van might need an alignment: was a tiny bit squirrelly. But only a minor quibble.
Desma C. on
Very friendly staff.
Angela B. on
The guys working the counter were great. They were funny yet efficient and did not waste any time.
Rose B. on
Fast efficient and curteous
Thomas L. on
Excellent Staff, professional and efficient. Thank you.
Jameshia S. on
Well when I got the truck the miles where wrong in the gas was on empty the young lady said she would fix it in the system but never did I was so disappointed.
Shannon F. on
Only issue was it was a little difficult to find and it doesn't pull up the right location on gps. Other than that all was good.
Carole P. on
There were 4 people waiting to be served and no one around till I went and found an employee
Anita A. on
The staff and service was awesome
james m. on
Good customer service, polite
William C. on
Improve on what has been identified as existing damages to a truck/trailer before pickup.
Sherif M. on
Worst customer service
Edward K. on
The pick up and drop off were perfect. Quick and easy.
leon W. on
Shot out to the two gentlemen that had to work on Easter.... very friendly with a positive attitude.... explained things well and very helpful
FRANK D. on
Excellent friendly service
Matthew D. on
I was sent a confirmation e-mail with a time and location. The truck was not there at that time in that location. Called U-Haul who told me that the location hadn't been finalized. 15 minutes later, the truck was reported as ready at a different location. Very poor organization. Not impressed. The U-Haul itself was fine and served it's purpose to move our things with ease. The people at the physical location were pleasant enough, but this was overall an unpleasant experience due to the scheduling issues and the lack of help from the people on the phone.
don k. on
Excellent Service at Both Ends (PicUp & DropOff), Have used in the past and will continue to use, THANK you for your time!
susan w. on
Thanks.
airrion s. on
Nothing just get the dents fixed that was in the back of the van and on the passenger side door.
Tyra C. on
My experience was awesome. The pickup and equipment return representatives were fast, courteous and knowledgeable with very pleasant attitudes even at 10 minutes to close.
Jeff D. on
Every time I go there I'm treated like my business is appreciated.
william h. on
Some issues with transmission idling when braking. Otherwise good experience. Would recommend.
margo w. on
This location was very busy all weekend and the gentlemen were very polite and friendly. They seem to provide undivided attention to all of the clients. Excellent customer service
tomika g. on
KEEP AIRFRESHENER IN THE TRUCKS
Tracy S. on
No issues with drop off
Terri C. on
The sales person was very helpful
David D. on
Cecil and Joe were great to work with. They were very courteous and helpful with todays move, especially moving that couch ??. They organized the belongings in a very secure manner on the truck as well. I would recommend them and ask for them in tbe future. Thank You again for the help today Dave Diederich
Michael K. on
Rodney your agent was extremely helpful . Pleasant and informative, guided me for a moment on backing up, and that was invaluble . Thank you
Peter A. on
Perfect
stephanie M. on
MY EXPERIENCE WAS QUICK EASY AND PLEASANT!!!!
Valerie H. on
I originally ordered the uhaul pick up in Euclid, but then UHaul made me pick up in Eastlake, making me go over my miles. And when we dropped off, we stood in the cold waiting for almost 10 minutes, but it was OK. What should I have expected? not sure. He should have comped the miles from eastlake to euclid
zoneque s. on
The ramp on the truck was full of broken glass, the person or person's should make the whole truck is clean.
Michelle B. on
Everything was Good!! Thank You for Good Costumer Services..
Raymond L. on
Reservation was confirmed for 14 miles closer than final pickup location confirmed. Don't initially confirm a location then change it. Tell the customer up front where are the equipment is going to be so they can commit to that location. I want to stress that the pickup location and the employee that assisted me we're outstanding, but it was because it was 14 miles away from where I had received a confirmation for pickup that the rating was given.
sherry w. on
Everything went very smoothly - ordered online, went inside to pick up vehicle, vehicle clean and ran well, returned outside at drop off area....was charged what I was told would be the charge. Easy-peasy!
James M. on
The people working at this site are rude and make you feel that you are bothering them when you pick up a rental.
jeffery h. on
Love the new location. The employee was very professional. It was very quick and I like that.
VALERIE H. on
Everything went perfect. Saved time and money.
Jovan G. on
Excite service the general manager was very helpful and friendly
paul r. on
Michael was awesome
Marva S. on
Employees were efficient and professional. They were also very pleasant to deal with.
charnell c. on
Thanks
donna a. on
Easy to find, very quick if you use the online check-in. Employees were nice and helpful!
Rebecca A. on
Just keep doing the fine job the staff is already doing. Thank you!
Loreal C. on
The driver side door was really hard to open and close. In case of an emergency it would've been really had to get out or in.... really dangerous and scary.
KENNETH C. on
This location was very clean. The employees were extremely polite, knowledgeable, helpful and kind. I had an issue with my transporter because the strap broke while I was traveling down the road. I don’t fault the employees for this issue. However, I don’t know if they’re required to check the straps before/after each rental. Again, I had a great experience at this U-Haul and will definitely be using this location again in the near future.
arlene i. on
I don't think you could improve anything. Great friendly and quick service!
sean g. on
I went to my storage unit and was locked. I called the number on the paperwork and was connected to an unknown location that told me they left a message because the office that I was trying to contact was busy but when they get the message, they should come unlock the unit. This was unacceptavle so I had to drive back to the office that I got the storage from and talk to someone in person. When I finally got unit unlocked,, it was severely undersized and would barely fit half of the furniture on my truck. This was the unit that a Uhaul rep recommended to me when I told them all the items. I was forced to find another storage unit last minute. When I finally returned the truck, I was told that I would not receive my $16 fuel credit because it was supposed to be at 1/4 of a tank and it was just under. I inquired as to why I didn't get any credit or courtesy for the inconvenience of having to drive back to the office when my unit was locked and was told that I had been credited 3 miles ($3). I was forced to drive the truck back to the gas station to add $5 in order to get my fuel credit. I was highly disappointed with the service I received overall. Your staff did not have any empathy or understanding of how long and frustrating my day was. They didn't even apologize for the storage unit being locked.
VALERIE H. on
A1 Service. Very pleased.
ALI A. on
The equipment had this squeaking sound on one of the axels.
TORREY S. on
I received an email shortly after making my reservation that my storage would be at 19000 Rockside Rd. There was no mention of having to go to the Broadway location to do anything.