Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

1,709 reviews

19000 Rockside Rd   Bedford, OH 44146

(440) 374-8808

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(440) 374-8808

19000 Rockside Rd
Bedford, OH 44146

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Refunding people money...you guys had the keys to the truck and still charged my call...this is ridiculous ill never do business with you guys again

nilea A. 
Rating:
5.0

The staff were friendly and quick with my check-in and getting truck ready for me. No complaints.

Sheray R. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

henry B. 
Rating:
5.0

Great Customer service!

latica J. 
Rating:
5.0

Customer did not leave a comment.

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

Darrick F. 
Rating:
5.0

Customer did not leave a comment.

roslyn M. 
Rating:
5.0

Customer did not leave a comment.

Emily R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Monthly rental at a reasonable price for regular customers that rent from uhaul

Jeffery M. 
Rating:
5.0

Customer service was exceptional it was just about 1 minute to closing and the young lady took her time to take care of me. Very much appreciated and I thank her very much.

sharon A. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

Ebony L. 
Rating:
5.0

Customer did not leave a comment.

Johnetta B. 
Rating:
5.0

Great experience. Clean, dry, and secure.

john l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavin S. 
Rating:
5.0

Nothing. Experience was great.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

CHANTICE C. 
Rating:
5.0

The staff was wonderful and so helpful! We really appreciate it.

Lynne A. 
Rating:
5.0

Customer did not leave a comment.

Rose K. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

EVERYTHING WAS EXCELLENT AT THIS FACY. Easy access, friendly workers.

Bonita W.  |  Overall Experience 
Rating:
3.0

One thing you can do to improve for the next customer is provide vehicles that are already filled. I unfortunately got a vehicle that was 1/4 filled. Since I am moving appliances from one city to another, I am not aware of how much money to put in the gas tank. Well, I put $60.00 in. When my vehicle was returned, the gas tank was 3/4 filled. I am very upset that I put that much in the gas tank and will not get at least half back. I hate receiving vehicles not filled up and I don't think that is fair. My experience will be a perfect experience if I can get $30.00 back for my gas. But I know that will not happen.

Desiree J. 
Rating:
5.0

The service was fast and the staff was extremely friendly, I had a very good customer service experience. I will definitely do business with this location again.

Santoria R. 
Rating:
5.0

John at the Bedford Hts facility was amazing helpful and accommodating. However, while I was in in Florida and had my things in storage it was extremely hard to contact the Bedford facility directly. Seems every time I called I get rerouted all the time and told that their line was constantly busy and unable to get a live person. People would tell me tell that they were emailing someone from there and texting but I would never receive a call back. I don’t actually believe anyone sent them messages to call me. It was very frustrating. I actually had to have my fiancé stop in there for me. Which is why I’m so surprised bc John has been so wonderful and helpful and I’m sure he would have been for the year I was out of town and had billing issues while I was away with my auto deduction from my account bc it never set up right. That’s the only unfortunate part and inconvenient part of my 15 month storage stay. But Bedford Hts was it set was great.

Aimie R.  |  Overall Experience 
Rating:
5.0

Moving help was a big problem

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Taneshia P.  |  Overall Experience 
Rating:
5.0

The moving and storage process is easy and convenient for traveling and transferring. Products they offer to rent or buy is reasonable in price. So I recommend this storage and rental and the safety and security is very good.

BENITA P.  |  Overall Experience 
Rating:
5.0

It was a price increase twice since I had the unit I’m glad it’s over.

Kenya P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

cheryl B. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
3.0

We were rushed off and didn't stay to watch drop off inspection. Was charged extra for gas

LaShawn H. 
Rating:
4.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Adil A. 
Rating:
5.0

Customer did not leave a comment.

Sandy J. 
Rating:
5.0

They did a great job. My only issue is I called the day before & I was told the car would be there all day. Consequently, I had my wife follow me to U-Haul. The manager who did a great job said the car would be ready in 90 minutes, which it was. If I would have known I would have just waited for my car instead of my wife & I having to drive there twice.

Mark R. 
Rating:
5.0

Great

Ray J. 
Rating:
4.0

I want to thank Saige from Parma, she was the young lady that assisted me all the way thru my rental process, answering probably stupid questions because I have high anxiety and this move was stressful because it verified that my Dad was definitely deceased, which is why I am relocating back to IL. Thank you for having such an awesome caring employee!

Penny W. 
Rating:
5.0

Super easy to pickup and return truck. Great experience.

clayton L. 
Rating:
5.0

Great location, super old truck, but it held up ok

Chris L. 
Rating:
3.0

Customer did not leave a comment.

jeffery M. 
Rating:
5.0

Great

Ray J. 
Rating:
4.0

Very clean and it seem very secure. Easy to assess your unit.

David M.  |  Online Move In 
Rating:
4.0

carts to transport you item was not always availabele had to leave storage to get assistance in office and wait for workers to gather up carts.

juanita h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE W. 
Rating:
3.0

It was told to me by to different locations that they had a special going on . They told me that I don't have to pay anything this month but 10.00 and ill start paying in Jan , but I was charged 169.00 for the storage unit.

Tonya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arlene H. 
Rating:
5.0

They got me out of there in a timely manner

Scott W. 
Rating:
5.0

Customer did not leave a comment.

myron P. 
Rating:
5.0

Great

Ray J. 
Rating:
5.0

Nothing it was great service I was very happy overall

ANTONIO P. 
Rating:
4.0

Great customer service with the Gentleman at the counter!

laurie C. 
Rating:
5.0

Everything was great, nothing at this time.

Henry H. 
Rating:
3.0

Have the truck ready to go. I was walking around the parking area looking for it

patrick G. 
Rating:
2.0

Customer did not leave a comment.

Lurl J. 
Rating:
5.0

Everyone was great. There was no wait and everything was in order.

Francine Y. 
Rating:
5.0

Doing a great job.

Dwayne B. 
Rating:
5.0

Customer did not leave a comment.

Gene K. 
Rating:
5.0

Excellent service

Valita C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS C. 
Rating:
5.0

Great

Ray J. 
Rating:
5.0

I appreciated the professionalism of your representative at the Rockside Road location.

Clifford W. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
4.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Shatima M. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
4.0

Customer did not leave a comment.

Izoia B. 
Rating:
2.0

They forgot my dolly which made my job harder I requested my uhaul online , but when I picked it up they redid my request & added on extra charges I didn't want ! The return key box was hard to find as well & there was A HUGE PUDDLE in the parking lot

Jaela C. 
Rating:
5.0

Customer did not leave a comment.

patricia B. 
Rating:
1.0

Customer service skills as a manager. I was there for an hour trying to rent a uhaul , manager seemed to be over whelmed or taking his time rather. Truck was wobbling, I ended up not being able to do my moving job because I was late for being at the location for a long time

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Tracy M.  |  Overall Experience 
Rating:
5.0

Very friendly staff

JEROME P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamone G. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

He was very nice and polite . Also did a very good job. I will recommend him to others.

fredrick b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARISSE B. 
Rating:
5.0

Customer did not leave a comment.

JEROME P. 
Rating:
5.0

They were helpful with dropping off truck.

SONYA E. 
Rating:
5.0

all went well

DOUGLAS S. 
Rating:
3.0

Be more straight forward and friendly with the customers.

D'VARI M. 
Rating:
5.0

Customer did not leave a comment.

SONYA E. 
Rating:
1.0

I have a lot of charges that shouldn't be I've told them my situation and they wouldn't accept my debit card and I don't live in the area just to go there.

Lawrence D.  |  Overall Experience 
Rating:
5.0

You charged $15 for gas!! The truck had less than a half tank when picked up and was actually returned with more gas than it had when picked up!!!

Donald S. 
Rating:
5.0

Sweep out the back of the pickup --but overall very fine. Glad to have the opportunity to rent for a very nominal fee the packing/moving blankets that were available.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

BRANDY R. 
Rating:
3.0

I was missing the dolly & appliance dolly to move with I called to have it taken off my order sonibwokdnt be charged for it

Sharelle S. 
Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
2.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

It was a very good experience. I will be back when needed.

Octavia E. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Thanks for the great customer service every time I had questions!

Justina R.  |  Overall Experience 
Rating:
5.0

Everything is fine and clean

Victoria A. 
Rating:
4.0

they charged me for 3 gallons of gas after I put more gas in than I used.

William C. 
Rating:
5.0

Service was great. I was in and out quickly when I rented the van. Employee was friendly and helpful. Checking van in was easy and seamless. Overall a great experience.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Demitri S. 
Rating:
4.0

Customer did not leave a comment.

DOMINIC S. 
Rating:
2.0

I we are not prisoners and don't deserve to be treated as such you got my license with all my information and a picture so to take a mug shot picture is demeaning

Earnest B. 
Rating:
5.0

Customer did not leave a comment.

Monique D. 
Rating:
5.0

Customer did not leave a comment.

Victoria A. 
Rating:
4.0

Customer did not leave a comment.

Rosamaria S. 
Rating:
1.0

Customer did not leave a comment.

Daramia B.  |  First Impressions 
Rating:
5.0

I accidentally filled the gas tank full and all you offered was a $15 credit when I clearly added atleast $30. I rent 2-3 uhual a week from this location and it was just off putting seeing them not be able to credit me more for my mistake. If anything I did them a favor and they should want to support the top off. A promo code for my next rental would have easily sufficed knowing how many I rent.

KARA R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
1.0

You are supposed to be a 24 hr accessable storage unit and mine was locked and closed after office hours in which denied me access to getting my stuff out before I couldnt afford to pay it anymore

Timothy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle S. 
Rating:
5.0

Truck ran very well. No problems whatsoever.

david P. 
Rating:
5.0

Customer did not leave a comment.

LaRhonda H. 
Rating:
5.0

Customer did not leave a comment.

Frederick R.  |  Overall Experience 
Rating:
4.0

Outside of the key drop box being a little hard to find (maybe a bigger sign would help) the parking lot was well lit. Instructions on how to return the truck we're very clear & easy. I returned the truck in the evening off business hours.

Doreen T. 
Rating:
5.0

The self check out process was not helpful. I unfortunately had to come back the next morning to drop off the keys to the uhaul but the associates made it worth coming back as they were very friendly and helpful.

Alexia W. 
Rating:
1.0

Customer did not leave a comment.

Sharae F. 
Rating:
4.0

Customer did not leave a comment.

Gallon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONYA E.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kiya M.  |  Overall Experience 
Rating:
1.0

They definitely took advantage of people during the pandemic. Any questions I’ll give full details.

SANDRA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald D.  |  Online Move In 
Rating:
5.0

Climate control, pest control, very very clean, and I always felt safe. I’ve had many storage units and this by far was the best!!

Karen D.  |  Overall Experience 
Rating:
4.0

The overall noise level in the facility, particularly in the Loading Dock Area, can be deafening at times. All those beeping sounds, alarms and the like are loud and fatiguing. Also, the restroom had no toilet paper on Saturday, September 3, 2022.

David D.  |  Overall Experience 
Rating:
1.0

Management was unprofessional and tried calling the wait time was in entirely too long. And still trying to change me after moving my things out a month later. I will not recommend my friends or family to Uhaul service for thing.

shoivan b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keinya s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RaToya S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
4.0

The Entrance at the door needs to be leveled bcoz there is a crack and as I pushed some end tables through it causes one to fall off and break! I’m hoping I can fix it and I’m sure I’m not the first complaint about that! Also I just got back driving across country and has some garbage that needed thrown away and there is no garbage can in sight!! Only a litttle tiny one in the bathroom! I couldn’t believe there isn’t a garbage can anywhere! Also I’m supposed to get 7 days with the truck and trailer and the trailer I picked the trailer up the next night but also I picked it up in phoenix AZ and left there at around 10 am which If I get 7 full days I shouldn’t have return till that time I returned in Ohio and there is a 3 hour time difference so It should be returned by 1pm in ohio to make a full 7 days! I was getting harassed to hurry up because it said not should be returned at 10 in ohio but that means I’m punished for 3 hour time difference! If I fly to Phx and leave here at 9am and land there at 10am doesn’t mean it took an hour becasue it’s still a 4 hour flight and same goes coming from PHOENIx If i take off at 9 am and land at 4 pm that’s 7 hrs but the flight is still 4 hrs not 7hrs! I would like to see that get fixed and I’m hoping I don’t get charged for late return because if that happens then I didn’t get my full 7 days and that’s not fair to the customers! But we shall see

Jason D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beverly W.  |  First Impressions 
Rating:
4.0

Everything was smooth and easy from accessing the unit to finding ample parking. The facility had very clear instructions and directions which assisted for and even easier move. My ONLY concern: there are two buzzer systems in which needed to be utilized before entry; yet, they are not as clear to show which needs to be used first and in what order. That is confusing. I’ve entered the facility twice after my original move-in date, and I still get very confused!

Deandra S.  |  Online Move In 
Rating:
5.0

In my experience with this Uhaul facility, there have been ongoing changes with upgrades and improvements and best with 24 hr. Access for a minimal cost. The staff are great. Patient when necessary.

Ruth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Karla E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley f.  |  First Impressions 
Rating:
5.0

Customer service can be more kind and happy when dealing with customers.

Mark Y.  |  Overall Experience 
Rating:
5.0

Very nice

fredrick b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NYDIA R.  |  Overall Experience 
Rating:
4.0

John (manager) was the greatest 🙌!

SHAWNEE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
1.0

Key pad does not work after hours

ernest p.  |  First Impressions 
Rating:
5.0

very professional

Sharon J.  |  First Impressions 
Rating:
5.0

Great customer service

michael s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vallery M.  |  Online Move In 
Rating:
5.0

Very nice Mgr. I didn't have to interact with the staff other than to pay my bills (4 storage's). Overall they were nice..

beverly s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise j.  |  Overall Experience 
Rating:
4.0

The truck was a rough ride, the lock was very hard to turn, and the cargo door was difficult to close all the way.

DACHELLE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

robert t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonette B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyrovia c.  |  Overall Experience 
Rating:
5.0

Yes and no for excellent regarding cleanliness Once the restroom was very nasty. A couple of times, the area smelled of a dead animal or rotten food. Both of these negatives seem to have improved. I know the smell has; not sure of the restroom because I’ve not used the restroom since the bad experience with it

corlett e.  |  First Impressions 
Rating:
3.0

Need Bigger Storage Units

Betty B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janelle R.  |  Overall Experience 
Rating:
5.0

should have more dollys gor transpoting things

DUSAN V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise j.  |  First Impressions 
Rating:
5.0

The Staff at the Rockside Office is very nice and helping. Thank you!

DASHIAOA Y.  |  First Impressions 
Rating:
5.0

Loved, the staff and factory. However. I do have a complaint about bathroom access. It seemed to be hit or miss if they would or would not be available to customers. They are very well maintained but need to consistently available.

Selina K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily V.  |  Overall Experience 
Rating:
3.0

The staff should educate the customer on how to properly access the storage area (via the dive in garage etc..). The overall experience could have been better.

Mark Y.  |  First Impressions 
Rating:
5.0

First time using a storage unit and the whole process was a breeze! I was a little confused with the two number pads to enter the access code into at first, but it didn't take me long to get the hang of it. The website has been super easy to navigate as well

Grace G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Naina T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly r.  |  First Impressions 
Rating:
2.0

Lack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.

Jeff C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOhNNY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH T.  |  First Impressions 
Rating:
5.0

Very pleasant staff.

MARGO W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAOOD T.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. No smiling faces but so helpful I couldn’t give a bad review.

lashelle l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brytni G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andre M.  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.

veronica n.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kathleen s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcus H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE K.  |  First Impressions 
Rating:
5.0

Very clean

JOhNNY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATIFA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valarie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  Online Move In 
Rating:
5.0

Answered all my questions thoroughly and with patience. Will recommend every time.

tyrone b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mildred r.  |  Overall Experience 
Rating: