Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

Rating:

5.0

Counter guys were great, facility is huge and roomy!

Rating:

5.0

Great service, and attention.

Rating:

3.0

Be more informative for your customer to update on delays.

Rating:

5.0

Customer service was very professional and efficient.

Rating:

1.0

I have video of me returning the truck on Monday at 9:25 yet my truck wasn't checked in until several days later and I'm being over charged

Rating:

2.0

I never received be refund and it's been 13 day's now.

Rating:

3.0

Lady was on the phone and had nothing to say except your all set after I stood there to return equipment. To me that is horrible customer service. I was also charged for the safety insurance after I declined and was told she would have someone refund me. I opted into 40 miles and used 10. Nothing showed difference. I believe to make their life easier they check in and just keep as is.

Rating:

1.0

Oh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.

Rating:

5.0

Very courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.

Rating:

1.0

We paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1.5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.

Rating:

3.0

I only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 days

Rating:

5.0

Hilary was amazing as always! She is always so polite and very helpful! She a customer service expert! Teniga(please forgive for me If I spelled your name wrong) was also amazing when I dropped the car off. Patiently explained everything such as how much my card would be charged and where the receipt would go. Thank you both so much for making this a great experience with Uhaul!!

Rating:

5.0

Absolutely no complaints!

Rating:

5.0

Great experience. They were always very helpful.

Rating:

3.0

In most respects it was positive wit one major exception. I was told at pickup that the van had a full tank of gas (the gauge was at full )and I should return it with a full tank. During my rental I drove 35 miles but stopped to get gas and return with a full tank. I put in 5 gallons and it was still not full! this cost me $15.16. I think it is obvious that the tank was not full at pickup, yet when I asked for an adjustment to my charge it was denied. I feel this was very unfair and deceptive

Rating:

1.0

When a u haul breakdown it's almost impossible to get into contact with anyone from u haul company and when you do they want you to wait hours for help

Rating:

1.0

I didn't get $50 fee for late truck

Rating:

5.0

Be open when you tell them bring truck back

Rating:

4.0

the vehicle ran nicely. however the inside was super dirty. i had to clean with a lot of wipes.

Rating:

5.0

There should be more specs on all the trailers and cargo trailers (specfically the coupler's height) so that customers can measure their hitch and do the math to figure out the rise/drop they need on their ball mount. I couldn't find that info anywhere and the staffs have no idea so I just guess-timated with a low rise ball mount and luckily it worked. But it would be nice to have such info so we know how high/low we need to buy a ball mount.

Rating:

2.0

Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience

Rating:

4.0

The inside front window of the truck had coffee spilled on and I had to clean plus I had to wipe down inside surface areas, we are still in the throes if Covid 19 and it didn't appear as if truck had been cleaned or sanitized

Rating:

5.0

There's nothing you need to improve everything was excellent

Rating:

4.0

My only concern was that when I moved out of my storage unit, someone else had put boxes in the unit. The manager called me because he thought those boxes had belonged to me. I think before moving out a manager should confirm on a statement that the unit is empty along with final, updated payment information.

Rating:

4.0

Make sure that the gas and mileage match the contract when picking up a truck. I took pictures before driving off the lot and when I returned the truck.

Rating:

4.0

We had great service, this location is clean, well maintained and very accessible. Unfortunately the van we rented smelled horrible inside because the previous driver smoked the the van. The van was newer with only 10k miles and drove well but the smell was awful. Nothing UHaul could do to prevent people from smoking inside, it's just a shame that people are not more responsible and considerate of others.

Rating:

5.0

They were very accommodating and professional!

Rating:

1.0

I was originally to pick up 4 miles from my house. Pick up location changed 2 x. Each time farther and farther away. ended up 55minutes away. I did get compensated but not my time. I did reserve a month before which should have been there for me.

Rating:

5.0

The location was excellent, very easy to locate from the main road. They have plenty of parking space for visitors as well as their own vehicles. The checkout and return processes were quick and easy. I would recommend this location.

Rating:

4.0

After getting back to the storage location, the storage unit was to small and the storage facility did not Have a larger unit, so we ended up at the North Randall location who have the 10×15 storage unit that we needed, but the truck rental was good from the Bedford location and the uhaul lady was very nice, she refunded my money for the storage unit & discounted my rental for the truck & my inconvenience.

Rating:

1.0

This location was bogus. My unbox came tp Parma , Ohio not Bedford. You should even have my account stuff.

Rating:

3.0

The U-Haul contracted Packers caused multiple items to be damaged in transit

Rating:

5.0

Good customer service!

Rating:

5.0

Staff is very friendly and knowledgeable.

Rating:

5.0

Hillary was great. Excellent service. Best experience I've had with UHaul over many years.

Rating:

3.0

PAPER WORK NOT CORRECT WHEN CHECKING IN AND OUT.

Rating:

3.0

Teach your staff how to properly read and log odometers. I was given a truck and the odometer was at 657 when I got into it at the U-haul location. I recorded it before leaving. Well the reading listed on the rental agreement was recorded as 637. Adding 20 miles to the amount I was expected to pay. The staff member who checked me in when I returned gave me a discount for the disputed 20 miles. This is not the first time I have had this issue at a U-haul facility

Rating:

2.0

If something is left in the truck notify the customer or at least give them 24 hours to get back to the store and pick up their lost item.

Rating:

5.0

Nice clean place. Great staff. Very happy to have found it.

Rating:

5.0

That was nice

Rating:

5.0

Transmission on truck did not seem right. I've rented larger units that were much smoother. Truck max speed was 75. Made for a very stressful drive.

Rating:

5.0

good people, very helpful made moving a bit easier

Rating:

4.0

Everything was fine

Rating:

5.0

The truck I had, a 26 footer was very hard to drive. Brakes made a noise, alignment was off, and the whole truck just ran really bad. Scary to drive.

Rating:

5.0

This location in Bedford, OH was the most efficient trip I've ever had to a uhaul

Rating:

3.0

Did not have the vehicle that I ask for online when I got to this location .

Rating:

5.0

AC did not work well in vehicle need recharge

Rating:

5.0

Best storage unit ever I highly recommend and staff was awesome and very helpful.

Rating:

5.0

All went well. Extremely satisfied customer!

Rating:

2.0

i could not pick up as my mobile could not be located. cause a real problem after hours. i had an urgent job.

Rating:

4.0

Too expensive

Rating:

1.0

I requested a receipt when leaving and was told I could not have one and it would be emailed to me. I received the email 2 days later and was WAY overcharged. I sat on hold for over an hour to talk with a CSR who told me they also agreed I was over charged but couldn't do anything about it and I would have to wait for a manager to call me back - still waiting.

Rating:

3.0

My locker was locked because of”non payment” BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.

Rating:

1.0

24 he uhaul locker empty

Rating:

3.0

There was no consistency in the way my reservatins were handled. I recived a call my unit was being given away becuase there was a customer waiting on 7/12 and I wasn't coming until 7/14. I scrambled to find anothyer facilioty. Then wqhen I arrived the unit had been secured . SO i had to cancel at other location. Big headaches!

Rating:

2.0

I had a 2:00 reservation, got there at 1:50 and didn't leave the lot until 3. There were only two people ahead of me in line but for some reason it took about 45 minutes to help them. I rented a truck and trailer and at first I got a truck with no hitch receiver, then there was no ball for the other truck. Got a ball and the pin wasn't long enough. And the truck smelled like someone was smoking in it. In the end, I got the job done but it felt very inefficient.

Rating:

2.0

Vehicle well worn front end was not stable felt unsafe while driving. Thank god not driven too long a distance

Rating:

5.0

Don't change a thing!

Rating:

5.0

Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.

Rating:

5.0

I originally tried to book a trailer near me, but uhaul called me back on Friday night to tell me none were available except in “Mayfield.” I thought they meant the city, not Mayfield Rd in Cleveland. We changed again to Bedford, but there has to have been other options closer to Willowick than that! Anyway, the workers in Bedford were the best, especially to the young lady that checked me back in. She met me in the parking lot before I even parked my vehicle. Great service!

Rating:

5.0

Excellent customer service!

Rating:

4.0

Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.

Rating:

5.0

The movers that you do business with (Rell Quality Movers) were the worst. They showed up and didn't start working until an hour after start time. One guy stayed on the phone with his parole officer. The other guy was making personal calls. They kept asking us how to load the truck. They tired to move slow to run up the time to get more money. Please remove them from your network.

Rating:

3.0

It wasn't the best experience- girl that helped me was so nice but working the front desk and going out to hook up trailer- 90 degrees and bad electric cord- when there was a problem she called for a manager- who seemed to be just scooting around on his "Segway"? The girl was more help- clearly they need more staff but I understand its hard to find workers with all this unemployment so I am very thankful that the very nice girl was there to help me today! Manager - nots so helpful-

Rating:

5.0

staff was very professional and courteous. location feels safe and very clean

Rating:

5.0

The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….

Rating:

4.0

My first experience utilizing this storage facility was great! The main woman manning the facility (I can’t remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.

Rating:

5.0

Very well satisfied with all the professionalism throughout this experience

Rating:

4.0

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

Rating:

5.0

My first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

Rating:

4.0

John the manager is very helpful and accommodating.

Rating:

5.0

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Rating:

5.0

I'm very satisfied

Rating:

5.0

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Rating:

4.0

Would be nice if Sunday hours were available before 9 am.

Rating:

5.0

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.

Rating:

5.0

Very helpful and friendly. Great experience.

Rating:

3.0

The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.

Rating:

5.0

My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!

Rating:

4.0

Always had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.

Rating:

5.0

Everything went smooth and everyone involved had a professional attitude

Rating:

5.0

Great customer service

Rating:

5.0

Very well organized and clerk communicated all information with ease.

Rating:

5.0

Excellent customer service.

Rating:

1.0

The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.

Rating:

5.0

I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G

Rating:

2.0

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

Rating:

5.0

So clean! Right up my alley!

Rating:

5.0

Great facility and workers