Great staff & very professional..
MICHAEL S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at the Bedford Automile
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I could no longer afford the storage unit and it was auction for $40. So it was a loss all the way around because I got the unit for a single mom with 6 kids who was evicted and has been homeless since 06/04/24. However, uhaul and the staff itself were good and understanding.
ROBIN S | Overall ExperienceGwendolyn the Manager was outstanding!! We were in a pinch and she saved the day for us! I’ll be using this location again!! Thank you very much!!
THOMAS VTrailer was in horrible shape. Couldn't see these issues until loaded and started towing. I rented an auto hauler which I've rented many times for one way rentals to and from Florida with no issues. This trailer, the right ramp fell out. The left fender was missing the major bolt in the front so it rattled and if it wasn't for the chain would have been on the ground. The trailer once you got above 45mph, started to create vibration. Luckily I just had this trailer for a local nearby rental so I used the trailer since UHaul could not find me another one and I agreed I could use it safely. Just disappointed that UHaul did not inspect the trailer before renting out or the previous user did not report. I hope UHaul does fix this trailer for I like these trailers. Road side assistance was responsive when I contacted them.
Gail TMan at the front desk was super friendly and helpful :D
Patricia D | First ImpressionsCharge me for gas and full the tank up I hate unprofessional people and companys
NATRON NPEOPLE AT THIS LOCATION HAVE NO CLUE AT SERVICE! SLOWEST CKECK OUT IN THE WORLD! MORE THAN 40 MINUTES:
RONALD AThe return wasn’t very smooth
TEQUILA Hthe online process for renting the unit was so easy but for some reason the staff at the Bedford, Ohio location did not know that Uhal offers receiving shipments and placing it in our unit. I purchased this for the convenience and service and it was not in alignment with what is online.
Ariel F | Overall ExperienceI was really grateful to Gwen for letting me move out the next day free of charge! I'm glad I was able to have my stuff saved instead of losing it in the eviction
MICHAEL C | Overall ExperienceNothing to improve on in my opinion. I also loved the fact that i was able to leave my car on site and that it was safe to do so. A1.
JEKEEVA MThank you for helping me keep my things and helping me avoid the auction!! Love ❤️you guys and if I need you again I will be there!!!
Vernice E | Overall ExperienceYour guys at this location are great. They go out of their way to help the customers.
VERNON HThe young lady who helped me was pleasant and knowledgeable. We had a nice chat while I briefly waited.
TYECHA CGreat people, in and our quickly, answered all my questions, and got a real old school handshake! I'll be back!
CAZIMIR SAs always U haul equipment is super bouncy and I'm not sure that could be fixed. However the tow chains were sharp and I cut my hand on them.
RUSSELL FQuick, efficient and courteous staff. Online reservation was received and ready at the time of pick up. Drop off was just as courteous, quick and efficient (different staff too)!
NICHOLE CNeed to be more friendly
ROSELYN BYour staff was pleasant
Patricia J | First ImpressionsI received a truck that is not satisfactory had to make multiple stop due to noise coming from engine. Windshield wipers was broken and I had to buy a new one. This truck cost me 400 in gas consumption. It just shows that I will never take a upgrade in the future. As this has taught me a valuable lesson.
Dian CQuick and easy!
DONALD MWilliam was fantastic! Very knowledgeable and made the process seamless. Great man for the job!
RONALD BOLLY R is always so Nice and Patient. The store is very clean and well kept. This is the only location I will use. And I highly recommend this location to all of my family and friends.
FATIMA BVery pleased fast service and I would recommend
GLADYS J | First ImpressionsYour employees made the entire process easy and quick.
RODERIC LNothing. Everything was good.
JAMES HGreat staff
THOMAS JYoung lady who took care of me was kind, professional and very helpful. I will go back to this location again in the near future.
Erik RThe engine light came on again. Yes it may be minor, but I don't know whether it is or not when I am out there on the road driving the truck. And the phone number of the local branch is not anywhere on the papers you give our and I can't get on the website when my smart phone can't connect to the website!!!!!!
CURT MCustomer service was very good! She explained things in detail.
KENNETH MPut a location in Solon.
ANTONIO FI was unable to get in with my card.... i have to go in at 7am when office opens to get in
DANIECE E | First ImpressionsThank you
Chastity R | Online Move InThe clerk was very nice and helpful. The guy outside was also very nice Someone should tell both of them so. Vern
VERNON HNothing that I could think about.
KHALIL TN/A
CARLTON YEveryone was so professional and helpful. Maybe invest in a kiosk for drop off I had issues with trying to do a rental return after hours.
Nicole RKeep up the good work
CLYDE RStaff was easy to work with pleasant and answered all questions all good no problem.
ROBERT DNothing service was quick and friendly from start to finish.
Michelle BThe Brookpark store near Teidaman was terrible the return process was ridiculous The Rockside Bedford store was perfect with nice people great job
KENNETH MThere are some amazing god children that works there and very respectful and helpful. Love it.
Tameka M | Overall ExperienceMy U-Haul smelled so bad like black and molds and the online portal charged me more than what I chose for my rental options!!
Stephanie MI experienced a representative that had difficulty doing basic computer functions. He had to ask other employees how to perform functions. It delayed check in which frustrated myself and other customers.
Reginald AGreat facility! We’re glad to have you available.
Catherine H | First ImpressionsThe first truck had problems before we even left the lot, and we were able to get a replacement very quickly, which we appreciated, but the equipment we requested was not loaded onto the truck and I, a disabled 55 year old female, spent two days loading a truck with a small, rusty dolly instead of the requested one from the facility. On top of that, I had explained very clearly that the person with me was a friend who would be driving, and I was the contractor, but my name wasn't on the contract. That was annoying, because my friend was not even involved after the first two hours, but his anxiety was involved, because he was convinced that he was liable for anything that might have gone wrong. I added other people as drivers along the way, I paid for the daily coverage, it was my contact information, my credit card, and even my signature on the contract. I understand that the person driving needs to be on the contract, but there should be accommodations made for people who are disabled, can't drive, and need assistance to have an optional field for their name to appear as a contract holder with the driver as an assisting person. Especially since that person changed three times in as many days for me. Thank you, sincerely, a very tired woman who will be spending several days using a cane, resting in bed, and not moving very much as she recovers from a long three days moving out of a storage unit.
KEVIN LThey were very patient and easy to deal with.
D A | Overall ExperienceVery efficient and friendly.
VERNON HThe General Manager gave the best customer service any client could ask for
Joann P | First ImpressionsI dropped truck 10.30pm my due time was 11.00pm still they charged me $20 extra for no reason
NRN RThe truck had to be cleaned but dog hair was all over cup holder, truck vibrated and I had to 2 hours for equipment to thaw out.
PHYLLIS POne tire was down to 14lbs PSI. I filled it up to 65lbs PSI. Easy thing to do is check the tires. I drove 375 miles, across PA., through snow all the way, and it handled fine.
TEDDY WThe customer service at the desk was good. My experience trying to return the vehicle was awful. The application does not work and would not allow me to log in. It’s freezing cold and I had to go through way too much to return the truck. I do not recommend.
ASHLEY LMake sure the vehicle has better tires on it. The rear tires on my van were very worn down!
DWIGHT WWhen moving small loads the van is the best
CLINTON SThe only thing I didn’t like the cab just smelt like cigarette smoke really. Bad I know there is probably no control over someone smoking but it made me sick other than that everything was perfect
JASON DPurchased - the second biggest u haul and the two whell dolly and a square dolly plus some blankets I did not use and did not get a refund in an item u did not use! Then there is the false advertising sign saying with any U-Haul rental get a 1month free storage! Don’t know what happened, cause I believe i did that but did not get any first month free or anything free. Up to cash out time is when the stipulations are about the free deal so now it’s not free and it is not for me
Clinton STruck broke down while driving Had to call roadside Roadside guy was awesome however this delay ruined my day and plans Cars need frequently assessed before letting customers take them out Per rockside rd manager they're not allowed to leave the store to help me or bring new truck. Have to wait until truck is assessed to determine next step which was a process
NATAJLIA BThere was a lot of “noise” in the truck. Something may be going on mechanically or with the trailer.
Jessica KFriendly customer service. And great assistance and hook up.
DANIEL LBetter internet infrastructure. The self-check in feature was down for several hours as well as the office computer.
REGINALD AVan could of been a little cleaner, but this time of year the weather makes it tough to do. No problems mechanically.
THOMAS KMoving is stressful enough, however, this location made it worse. This truck smelled of smoke and there was broken glass in the back of the truck. The key card. for my storage unit did not work and much more. The only good thing about this location was the friendly staff who did everything they could to help.
NICOLE WAwesome customer service! Reliable vehicles !
MELISSA FWas charged the same amount for a storage bin that was not of equal size
JOYCE J | Overall ExperienceCustomer shouldn’t have to go look for the truck
DELLA SBetter by far then that circus that is in north Randall that place is a joke !!!!!
Robert H | First ImpressionsGreat
CEREYAH C | Overall ExperienceNone.
CORWIN R | Overall ExperienceI had a good experience with your storage facility but wish you would fix un-even floors. Un-even floors make it difficult to move carts with heavy objects. Also, it would be nice to improve your payment system when using personal checks. I do not know how many times I came to pay a bill and had problems with submitting a check.
dennis d | Overall ExperienceFront desk was extremely helpful and had great customer service skills
ANTONIO T | First ImpressionsGreat location and friendly staff
IVY H | Overall ExperienceWas not told upfront, fee was not going to be prorated. So no refund for unused days of the month.
AARON M | Overall ExperienceMy unit had over $10,000 worth of property stolen!
Kevin J | Overall ExperienceThank you
Evelyn S | Overall ExperienceThis U-Haul was perfect. I visited my storage plenty of times and each time it was perfectly clean, well lit, and always welcoming.
COURTNEY C | Overall ExperienceGwen is awesome!!!! So is Darlene….you gotta love them both. Excellent customer service!!!!! 10 star rated.
SONYA S | First ImpressionsThe whole staff is amazing. I use them weekly for truck rentals for my business. I won’t go any where else. Thanks guys!
Kara R | Overall ExperienceGreat customer service and location..
ALLISON M | Overall ExperienceThey were kind and understanding with me. I appreciate their services to help my situation. Thank you for consideration and patience with my situation, THANK YOU.
Mattie R | Overall ExperienceMy code was denied multiple times
Larry K | Online Move InReal nice place.
GREGORY B | First ImpressionsThank you!
TORI B | Overall ExperienceGreat experience FIVE stars!
TAMMY M | Overall ExperienceVery excellent customer service.
CHERYL A | First ImpressionsWent to drop off two car loads of boxes and had a major problem getting into the facility. The directions to get in did not work. Called the contact number on the door, no answer or return call. We were told that we couldn’t get in the north door. Decided to try it and it Opened. We spent around 15-20 just trying to get in the building. The next day I went to the facility and the employee was very friendly and compensated for our inconvenience. We were to that they were having work done on the entrance door. Very disappointed that no one answered or returned “help” number. We were at facility during the evening hours and it was dark outside.
pam f | First ImpressionsI love the self check, it makes everything so much easier.
LEKETHA R | Online Move InHad a unit there for two years never had any issues.
April C | Overall ExperienceKeep up the great work
sonya s | Overall ExperienceSome of the best people and kind
SHAREE M | Overall ExperienceI had to store my belongings three years. Everything was as I left it. Other than the price increase the experience exceded my expectations
Bridget G | Overall ExperienceMy experience was beyond excellent. I would absolutely refer this location to all of my friends. I will be back.
JOY C | Overall ExperienceStaff always helpful; no problems when I went to access my unit and I felt my items were always safe and secure
ERICA D | Overall ExperienceMy experience with the U-haul at the Rockside Road location was very pleasant. I won't hesitate to do business there again!
Anthony B | Overall ExperienceEverything was excellent
Stanley F | Overall ExperienceSuch a good deal. Please keep your prices reasonable.
JOY C | First ImpressionsWe kept getting letters, I called to them, I lost my job and couldn't pay. I was told that, they were going to sell my items for the money owed. Then I got another letter saying the didn't get any money for my items, and that I still owe they storage amount, so where are my items? Fraud is involved and I was on a hardship and they took advantage of it.
Edward N | Overall ExperienceNot sure how to access afterhours
LATONYA F | First ImpressionsI have not received my $30 credit because the gas was below a quarter and never received a receipt after returning the truck, I had a prepaid debit card so I had to pay $100 and never got any money back
ALEXIS R | Overall ExperienceGood people that really prioritized the safety and security of myself and my belongings.
edward s | Overall ExperienceAfter swiping my entry card, I was not able to access my storage unit after signing up. Was getting an unable to access message.
MICHAEL H | First ImpressionsI think that the van that I used on my contract needs a driver side blinker light but overall everything was good.
Howard G | Overall ExperienceThe person that helped me has good customer service and made everything easy and simple
SILAS C | First ImpressionsThank you.
Jacquenette s | First ImpressionsNice Facility, and the staff has been awesome.
Mark L | Overall ExperienceEasy and simple. Appreciated the time I needed.
Tanya B | Overall ExperienceStaff was friendly and helpful
NATHANIEL S | First ImpressionsVery good service from the entire staff
Brenda B | Overall ExperienceThe only thing I would say is that uhaul needs a new insurance company to work with..
Micheal C | Overall ExperienceThe storage facility was immaculate and maintained extremely high levels. The manager during my storage stay was helpful and encouraging due to my situation. She made my intake and move out smooth and handled me with dignity and compassion. I always recommend this facility to friends and family.
Shenequa R | Overall ExperienceThanks for understanding
eashawn a | Overall ExperienceCan be trashed at times
SHERRELLE H | Overall ExperienceAlways helpful
JAMES F | Overall ExperienceBetween jacking up rent on customers like myself who had long term storage there to cover bs conversions of un climate control areas to climate control which other then moving a few walls that was it. Our rates should have been locked in place and new renters could have paid the higher price. To being lied to while moving out being told the dock doors weren't working which turned out to be a huge lie. I had to move many many times via wheeled carts in the pouring rain in 35 degrees weather. I now am fighting with pneumonia due to lies told by your uhaul bedford office. I would recommend you guys to house a dog in a ditch if it meant he had a roof over his head for a day out of fear you would tell him he could stay for free for a night then the following morning tell him he owes a week's worth.
JEFFREY H | Overall ExperienceI am writing to express my deep dissatisfaction with the service I have received from U-Haul regarding my storage unit. I believe it is crucial to bring to your attention the numerous issues I have encountered, which have resulted in a significant amount of inconvenience and frustration. One of the primary concerns I have revolves around the lock that I purchased from U-Haul. Unfortunately, there have been multiple instances where the lock did not work, preventing me from accessing my storage unit for weeks. Despite my attempts to seek assistance, I consistently faced challenges in finding the right person to help me. On several occasions, the staff present lacked either the necessary access or tools, such as lock cutters, to resolve the issue promptly. Moreover, when I sought compensation for the time wasted and lost due to these recurring problems, I was met with unhelpful responses. The lack of a prorated refund for the month, despite not being able to access my unit for an extended period, added to my frustration. It is disheartening to experience such difficulties and receive no meaningful resolution. Yesterday, as I went in to clean out my unit, I requested someone to verify its cleanliness and condition. To my surprise, I was simply told to take a picture. This response does not align with the level of service I expected from a reputable company like U-Haul. A more thorough and professional inspection process should be in place to ensure customer satisfaction and the proper handling of vacated units. Additionally, I have been waiting for a return call regarding the refund of my deposit and the prorated amount left on my bill since I paid for the entire month but moved out early. The lack of communication on this matter only adds to the frustration and disappointment I have experienced throughout this ordeal. I sincerely hope that this email prompts a thorough investigation into the issues raised and results in a swift and satisfactory resolution. I believe in the importance of customer feedback for continuous improvement, and I trust that U-Haul values its customers and their concerns. Thank you for your attention to this matter, and I look forward to a prompt and positive resolution.
Andre M | Overall ExperienceI did have some hiccups but the staff and gm git them taken care of right away.
QIANA J | First ImpressionsThe facility is very clean. The provided with excellent service and concerned about my needs..
DONNA W | First ImpressionsOn numerous occasions the sliding doors were locked/broken and we had to walk all the way around to load/unload and there is always broken glass or debris in the hallways. The overhead doors to pull into the bay didn't work half the time. Not to mention the price increases. The staff was mostly friendly but again a little lackluster on cleanliness. We were customers for a while and we just noticed a decline in cleanliness and upkeep.
james b | Overall ExperienceOnly one thing to say keep doing what you’re doing and thank you for a pleasant experience.
DOLORES B | Overall ExperienceGreat customer service
MICHAEL S | First ImpressionsVery expensive
Shaheed A | Overall ExperienceI have problems with payment when I was promised a free month they took the money anyway said three times. They were gone to reverse it and didn’t, and then ended up charging me a late fee. I finally got it taken care of but it was an issue and then when I went to get my stuff out of storage Saturday. There was an issue. None of the doors worked except the front door so we had to hold it open so everyone getting their stuff out had to use the same door and according to the lady upfront at the register, the doors have been broken for a Wow. I’m not sure why she said that was such confidence because that should be fixed right away and she actually said for months really did not seem concerned that people were having an issue getting into their storage facility but it’s probably not her fault since she’s just working out front. She doesn’t own the place.
RHONDA C | Overall ExperienceI had an outside unit
joyce h | Overall ExperienceThanks
edward s | First ImpressionsThe day that we were moving the garages were broken so it was a real inconvenience but overall it fine
DIANE N | Overall ExperienceThe employees working especially the lady that helped me was amazing
Noelle W | First ImpressionsHad a problem with my original storage unit and the staff worked it out and honored a free month for my headache due to online scheduling not communicating with them.
Cynthia B | Overall ExperienceThe service desk was extremely helpful in the process for rental of a truck and storage unit. Gwendolyn and Tatianna were very knowledgeable and went above and beyond during my visit. The staff was accommodating, knowledgeable and made my experience smooth. I highly recommend someone recognize their efforts as they handled every interaction promptly and sufficiently.
DANIEL S | First ImpressionsI hate this facility there are slow not organized not helpful they over charged my card and wasted my time .
LEXIS C | First ImpressionsHorrible experience from receiving wrong keys too truck too wrong storage size no access cards for storage store closed up absolutely horrible
Melanie W | Online Move InIf I ever need a storage again I will use this one.
Monika C | Overall ExperiencePhone system has to change. It was very hard to talk to someone in my location
john l | Overall ExperienceI open my unit the first thing i see is a black box that says poison on it . i guess it's a rat trap but had to put my belongings around it and I'm feeling like I'm playing for a unit and can't use all of this unit because of the black box
Hysheen T | First ImpressionsThe staff at this site were friendly and knowledgeable. They were easy to work with as well.
Kimberly S | Overall ExperienceThe prices for the storage rooms are "TOO EXPENSIVE"!!!
bryant h | First ImpressionsUHAUL STORAGE IS THE WORST PLACE EVER TO STORE ANYTHING I WILL POST EVERYWHERE THAT UHAUL IS TRASH!!!!!!!!!
Walter R | Overall ExperienceThank you All
Antwan H | Overall ExperienceConsultant was very patient, answered all questions asked. Very informative about the leasing of the storage space and payment options. Very nice , polite and helpful.
Barbara T | First ImpressionsThe young lady that helped me was simply amazing.
paula h | First ImpressionsGood Business
Stanley1 S | First ImpressionsFantastic experience
James G | First ImpressionsDidn’t use unit.
Dorothia D | Overall ExperienceLady was really nice to me!
Michael M | First ImpressionsMy storage experience was excellent the staff that I dealt with was excellent I would just like it if you can come down on your prices just a little thank you.
Renee W | Overall ExperienceThe staff goes out of there wayto be helpful. The store,truck and storage unit were clean.
DAPHNE H | First ImpressionsBedford U-Haul is easy to get to, has plenty of parking, and staff that are friendly, knowledgeable, and efficient. The facility is well lit and very clean. Five-star service! I highly recommend them!
Cheryl C | Overall ExperienceI utilized your facility for a total of 20 months and I always found it safe and very clean to be very clean. I wouldn't hesitate to use it again if the need ever arose again. Eric Jeffery 216-526-3418
Eric J | Overall ExperienceI will definitely use this facility again
SABRINA W | Overall ExperienceYou put a disabled veteran in the farthest storage unit ! Get me one closer to the entrance, like 5315 !!!
DORIS F | First ImpressionsKeep up the great work. This is the only uhaul place that I use.
Conrad G | First ImpressionsIt's just way too pricey...but I'll TEMPORARILY pay for the convenience & cleanliness.
Normajean G | First ImpressionsGreat experience. Clean, dry, and secure.
John l | Overall ExperienceEVERYTHING WAS EXCELLENT AT THIS FACY. Easy access, friendly workers.
Bonita W | Overall ExperienceJohn at the Bedford Hts facility was amazing helpful and accommodating. However, while I was in in Florida and had my things in storage it was extremely hard to contact the Bedford facility directly. Seems every time I called I get rerouted all the time and told that their line was constantly busy and unable to get a live person. People would tell me tell that they were emailing someone from there and texting but I would never receive a call back. I don’t actually believe anyone sent them messages to call me. It was very frustrating. I actually had to have my fiancé stop in there for me. Which is why I’m so surprised bc John has been so wonderful and helpful and I’m sure he would have been for the year I was out of town and had billing issues while I was away with my auto deduction from my account bc it never set up right. That’s the only unfortunate part and inconvenient part of my 15 month storage stay. But Bedford Hts was it set was great.
Aimie R | Overall ExperienceThe moving and storage process is easy and convenient for traveling and transferring. Products they offer to rent or buy is reasonable in price. So I recommend this storage and rental and the safety and security is very good.
BENITA P | Overall ExperienceIt was a price increase twice since I had the unit I’m glad it’s over.
Kenya P | Overall ExperienceVery clean and it seem very secure. Easy to assess your unit.
David M | Online Move Incarts to transport you item was not always availabele had to leave storage to get assistance in office and wait for workers to gather up carts.
juanita h | Overall ExperienceIt was told to me by to different locations that they had a special going on . They told me that I don't have to pay anything this month but 10.00 and ill start paying in Jan , but I was charged 169.00 for the storage unit.
Tonya M | First ImpressionsVery friendly staff
JEROME P | First ImpressionsHe was very nice and polite . Also did a very good job. I will recommend him to others.
fredrick b | Overall ExperienceI have a lot of charges that shouldn't be I've told them my situation and they wouldn't accept my debit card and I don't live in the area just to go there.
Lawrence D | Overall ExperienceThanks for the great customer service every time I had questions!
Justina R | Overall ExperienceYou are supposed to be a 24 hr accessable storage unit and mine was locked and closed after office hours in which denied me access to getting my stuff out before I couldnt afford to pay it anymore
Timothy P | Overall ExperienceThey definitely took advantage of people during the pandemic. Any questions I’ll give full details.
SANDRA W | Overall ExperienceClimate control, pest control, very very clean, and I always felt safe. I’ve had many storage units and this by far was the best!!
Karen D | Overall ExperienceThe overall noise level in the facility, particularly in the Loading Dock Area, can be deafening at times. All those beeping sounds, alarms and the like are loud and fatiguing. Also, the restroom had no toilet paper on Saturday, September 3, 2022.
David D | Overall ExperienceManagement was unprofessional and tried calling the wait time was in entirely too long. And still trying to change me after moving my things out a month later. I will not recommend my friends or family to Uhaul service for thing.
shoivan b | Overall ExperienceThe Entrance at the door needs to be leveled bcoz there is a crack and as I pushed some end tables through it causes one to fall off and break! I’m hoping I can fix it and I’m sure I’m not the first complaint about that! Also I just got back driving across country and has some garbage that needed thrown away and there is no garbage can in sight!! Only a litttle tiny one in the bathroom! I couldn’t believe there isn’t a garbage can anywhere! Also I’m supposed to get 7 days with the truck and trailer and the trailer I picked the trailer up the next night but also I picked it up in phoenix AZ and left there at around 10 am which If I get 7 full days I shouldn’t have return till that time I returned in Ohio and there is a 3 hour time difference so It should be returned by 1pm in ohio to make a full 7 days! I was getting harassed to hurry up because it said not should be returned at 10 in ohio but that means I’m punished for 3 hour time difference! If I fly to Phx and leave here at 9am and land there at 10am doesn’t mean it took an hour becasue it’s still a 4 hour flight and same goes coming from PHOENIx If i take off at 9 am and land at 4 pm that’s 7 hrs but the flight is still 4 hrs not 7hrs! I would like to see that get fixed and I’m hoping I don’t get charged for late return because if that happens then I didn’t get my full 7 days and that’s not fair to the customers! But we shall see
Jason D | First ImpressionsEverything was smooth and easy from accessing the unit to finding ample parking. The facility had very clear instructions and directions which assisted for and even easier move. My ONLY concern: there are two buzzer systems in which needed to be utilized before entry; yet, they are not as clear to show which needs to be used first and in what order. That is confusing. I’ve entered the facility twice after my original move-in date, and I still get very confused!
Deandra S | Online Move InIn my experience with this Uhaul facility, there have been ongoing changes with upgrades and improvements and best with 24 hr. Access for a minimal cost. The staff are great. Patient when necessary.
Ruth P | Overall ExperienceCustomer service can be more kind and happy when dealing with customers.
Mark Y | Overall ExperienceVery nice
fredrick b | First ImpressionsJohn (manager) was the greatest 🙌!
SHAWNEE G | First ImpressionsKey pad does not work after hours
ernest p | First Impressionsvery professional
Sharon J | First ImpressionsGreat customer service
michael s | First ImpressionsVery nice Mgr. I didn't have to interact with the staff other than to pay my bills (4 storage's). Overall they were nice..
beverly s | Overall ExperienceThe truck was a rough ride, the lock was very hard to turn, and the cargo door was difficult to close all the way.
DACHELLE B | Overall ExperienceYes and no for excellent regarding cleanliness Once the restroom was very nasty. A couple of times, the area smelled of a dead animal or rotten food. Both of these negatives seem to have improved. I know the smell has; not sure of the restroom because I’ve not used the restroom since the bad experience with it
corlett e | First ImpressionsNeed Bigger Storage Units
Betty B | First Impressionsshould have more dollys gor transpoting things
DUSAN V | First ImpressionsThe Staff at the Rockside Office is very nice and helping. Thank you!
DASHIAOA Y | First ImpressionsLoved, the staff and factory. However. I do have a complaint about bathroom access. It seemed to be hit or miss if they would or would not be available to customers. They are very well maintained but need to consistently available.
Selina K | Overall ExperienceThe staff should educate the customer on how to properly access the storage area (via the dive in garage etc..). The overall experience could have been better.
Mark Y | First ImpressionsFirst time using a storage unit and the whole process was a breeze! I was a little confused with the two number pads to enter the access code into at first, but it didn't take me long to get the hang of it. The website has been super easy to navigate as well
Grace G | Online Move InLack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.
Jeff C | Overall ExperienceVery pleasant staff.
MARGO W | Overall ExperienceThe staff was very helpful. No smiling faces but so helpful I couldn’t give a bad review.
lashelle l | Overall ExperienceStaff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.
veronica n | First ImpressionsVery clean
JOhNNY W | First ImpressionsAnswered all my questions thoroughly and with patience. Will recommend every time.
tyrone b | First ImpressionsI was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.
Kirstie R | Online Move InProfessional staff, very clean thruout, easy to access at all hours, and very safe, too!
SANDRA J | Overall ExperienceVery clean and safe. We love the overhead doors.
David D | First ImpressionsOh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.
Jasmine M | Overall ExperienceVery courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.
SANDRA J | First ImpressionsWe paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1.5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.
Anthony T | First ImpressionsI only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 days
Melanie W | Overall ExperienceAbsolutely no complaints!
Rodney D | Overall ExperienceGreat experience. They were always very helpful.
LEKETHA R | Overall ExperienceOverall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience
Samantha R | Online Move InMy only concern was that when I moved out of my storage unit, someone else had put boxes in the unit. The manager called me because he thought those boxes had belonged to me. I think before moving out a manager should confirm on a statement that the unit is empty along with final, updated payment information.
Monique L | Overall ExperienceAfter getting back to the storage location, the storage unit was to small and the storage facility did not Have a larger unit, so we ended up at the North Randall location who have the 10×15 storage unit that we needed, but the truck rental was good from the Bedford location and the uhaul lady was very nice, she refunded my money for the storage unit & discounted my rental for the truck & my inconvenience.
TERRANCE S | Overall ExperienceNice clean place. Great staff. Very happy to have found it.
Dana H | First Impressionsgood people, very helpful made moving a bit easier
JOHN A | Overall ExperienceBest storage unit ever I highly recommend and staff was awesome and very helpful.
Gwendolyn L | Overall ExperienceToo expensive
charles m | Overall ExperienceMy locker was locked because of”non payment” BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.
Marc C | Overall ExperienceVery courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.
Antoine G | First ImpressionsEverything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.
SADIE W | Overall ExperienceThe front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….
AMANDA B | Overall ExperienceMy first experience utilizing this storage facility was great! The main woman manning the facility (I can’t remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.
ALISSA J | Online Move InVery well satisfied with all the professionalism throughout this experience
dennis k | Overall ExperienceI had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much
LAURA S | First ImpressionsMy first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.
beverly s | First ImpressionsJohn the manager is very helpful and accommodating.
SHAWNEE G | Overall ExperienceThe store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.
Eric J | First ImpressionsI'm very satisfied
Eddie W | First ImpressionsGreat staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.
Sarah S | First ImpressionsWould be nice if Sunday hours were available before 9 am.
Lela B | Online Move InOnly problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.
Marcia K | First ImpressionsVery helpful and friendly. Great experience.
William K | First ImpressionsThe gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.
Valerie E | First ImpressionsMy move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!
NANCY S | First ImpressionsAlways had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.
SHAWNEE G | First ImpressionsEverything went smooth and everyone involved had a professional attitude
CLARENCE M | First ImpressionsGreat customer service
SHAMECKA N | First ImpressionsVery well organized and clerk communicated all information with ease.
Ruth P | First ImpressionsExcellent customer service.
Harold S | First ImpressionsThe staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.
CATRINA S | Overall ExperienceI would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G
GLENN G | Overall ExperienceTo begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.
Jimmie B | First ImpressionsSo clean! Right up my alley!
Indra O | First ImpressionsGreat experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.
JIMMIE B | Overall ExperienceTruthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professional
Tiffany J | Overall ExperienceCould use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.
david m | Overall ExperienceN/a
Michelle C | Overall ExperienceThe manager Mike was very professional patient and very informative.
michael s | Overall ExperienceFast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!
John l | First ImpressionsThe guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.
ANTWONE M | First ImpressionsClean and very good customer service.
Eugene M | Overall ExperienceMy experience was easy and pleasant.
Desiree A | Overall ExperienceI never moved in
Wendy W | Overall ExperienceI was impressed with the welcoming service that I recieved by Mike. I obsevered his pleasant demeanor and tone of voice which never changed even when he was dealing with a disgruntled customer.
ROBIN T | First ImpressionsGood place to store.
lauren m | Overall Experiencegreat service
gregory s | First ImpressionsFriendly and honest
Kiara M | First ImpressionsGreat facility and workers
Terrell T | First ImpressionsAll Is Well . I Returned The Cargo Van Early , Got A Bit Tired .
Pearlie S | First ImpressionsWhy does my contract say the 1 month free ends 9/29/19-when I moved in 8/31/19. I have tried to call and ask-and am on hold for 20-25 minutes. Please call me at 216-469-1427 and clarify. Thanks
jeffrey c | First ImpressionsVery helpful and patient. Explained things well.
Mary S | First ImpressionsA1 service
Terrell T | Overall ExperienceI did not receive my pro rated refund for the month of July and I am still waiting to be refunded that balance.
Lela B | Overall ExperienceOverall was poor but John the manager at Bedford made it all better
john l | First ImpressionsRental cost more than what it should have AND I left WAY MORE gas in the tank than I should have; I should have been credited for the overage.
Lela B | First ImpressionsManager was very accommodating, staff very polite and helpful. Nice facility will use again when moving
james m | Overall ExperienceThe staff and service was awesome
Anita A | First ImpressionsGood customer service, polite
james m | First ImpressionsThis location was very busy all weekend and the gentlemen were very polite and friendly. They seem to provide undivided attention to all of the clients. Excellent customer service
margo w | First ImpressionsEverything went perfect. Saved time and money.
VALERIE H | Overall ExperienceThanks
charnell c | Overall ExperienceA1 Service. Very pleased.
VALERIE H | First ImpressionsI received an email shortly after making my reservation that my storage would be at 19000 Rockside Rd. There was no mention of having to go to the Broadway location to do anything.
TORREY S | Reservation