Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

The first customer service person seemed like I was a burden and really didn't want to help me.

GREAT SERVICE at the drop off location - very well run place with large open parking lot, thanks !!

Very well organized and clerk communicated all information with ease.

None needed. Staff was very nice and obliging.

both of the gentlemen that I encounderted were true professionals Thank you for your help!

This place sucked. Had to have the truck in by 8 AM so someone else could get it. The damn place wasn't even open until 9AM!!

Amazing service. It was a quick in and out experience.

They lied about the truck being on a full tank of gas and they gave me wrong information on where and when to return the truck

Friendly employees and nice and clean facility! Easy reservation and even easier pickup and drop off. Great service!

The person that helped me was very friendly and went out of his way to insure everything went smoothly

horrible trunk maintenance, needs new brakes and a tightened allignment

No complaints!!

Forgot my dolly very rude

Not a thing online check in and out gentleman checking it out when dropping truck off was very courteous as well .

Excellent customer service.

So far you guys are doing great. Please continue.

The customer service was excellent, you can't improve on perfection. The service was friendly, quick, and professional. Sincerely, William Reeves

Have more than one person working. Provided my vip code to receive money off uhaul and I don't see it being applied. This move with uhaul as a whole has been the worse. Customer service sucks

The workers were great and very helpful

On Saturdays, at least 3 registers open.

the rate was not told to when i picked it up

the staff was very helpful

All was perfect

Had a GREAT experience of service!! Many thanks!!

The return was quick and my total charges were less then projected. I utilized the 4 hour rental and I was able to leave my car in the lit. I felt safe and each step was fully explained to me.

Everything was very gd no bad experience and the boss actually did my order ..Its been a gd experience..Lead by example ..thank you ms. Elaine Spencer

The 17' truck we rented should not have been rented to anyone. We rented the truck the night before, so that we could use it early the next morning. While driving on the high-way, we noticed that the steering-wheel handled extremely loose. We had to drive slowly the entire trip going and coming. The manager could have been a bit more understanding also. She was some what rude in her response to my concerns regarding the way the contract had been separated. I wanted to pay the remaining balance on a separate card and the manager did not accommodate me. Things could have been handled better.

The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.

The staff was very courteous and helpful. The inside of the facility were you conduct business in and buy moving supplies boxes and etc. was very clean and well organized.The only issue is they should have told me that They have a rodent issue and that upon me entering the storage unit I was assigned that there would be a large Rodent Baiter In there. The gentleman should Have asked me if I was OK with that or if I wanted a different storage unit.

My Specialist who assisted me with the rental, Mike, was fabulous. He was very knowledgeable, efficient and friendly! The truck he assigned me was fantastic! It rode well and was very comfortable 😁

Just as expected

Need a call back form customer service

The truck could have been a little cleaner, and to make sure I knew how to adjust the mirrors.

Clean windows or at least the windshields

I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G

What a pain. I reserved a 15' truck at a location near me four days in advance. When I got there, after waiting for 10 minutes in line, they said my reservation was moved to another location 10 minutes away. When I got to the other location they said they were out of 15' trucks and I was upgraded to a 26' truck, which is huge and a pain to drive. All I was moving was a fridge! There wasn't space at two gas stations to fill it up upon return, so I had to pay more with uhaul to cover gas. The whole thing was a pain.

Very pleasant person working at the desk.

Owners are very helpful and polite

Thanks

Professional Clean Curteous Thank you..

I have been renting uhauls from this location for years. This was the 1st time I had a bad experience. The handle to roll the window up and down was broke, the knob to turn the lights on was broke and the door ajar light kept coming on because the drivers door didn't close all the way you had to keep slamming the door.

Process extremely smooth

I was overcharged and haven't received an explanation yet

Received truck at the time I wanted it.Not a long wait to pick up or return. Cost a lot less,then I originally expected.

There were roaches in the driver cabin. The customer service was great and renting a truck was efficient.

I have used this location twice, and the are the epitome of corporate excellence.

I left a leg to my dresser in the truck somewhere. Please please find it and call me so I can come back and pick it up

everything went great. other than give the vehicle for free I cant think of any improvement.

Allow promo code savings for earlier return?

The staff was very nice and courteous to the customers.

The leader of this location was professional, efficient, and he balanced taking care of my rental while assisting other customers on the phone as well as in person. I can tell the job is challenging and I respect his ability to deal with the complexity without being phased.

Great service

Truck I had, made grinding noises. Gear box or rear axle needs maintenance. Gas cap loose indicator was on the entire time. Manager that took care of me was good and knowledgeable.

Customer service was excellent! Mike went above and beyond to help us when we picked up .I ordered online and my phone messed up so i had to enter facilities to finish.5 people in front of me we were still on our way in less than 15 minutes!! Upon returning the truck outside it literally took 3 minutes.Best Uhaul experience ever.I have used Uhaul alot over the years.

The only problem was I had to wait about 20 minutes just to get a copy of my receipt. I was offered a e-receipt when I returned the van outside, but I thought for me it would be just as easy to go in the office and pick it up. Boy was I wrong. The person that works inside was out in the yard handling a trailer pick up or return. No one was in the office.

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

The location was fine the customer service representative was rude and not helpful.

No . Never had a problem thank you for everything

nothing

I initially book a truck with Budget, but their process was so flawed and their local agencies so unprofessional that I chose to use U-Haul. I should have just went with U-Haul in the beginning. I will be doing another move at the end of September. For that move I will definitely use your organization.

So clean! Right up my alley!

Great experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.

Truthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professional

Could use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.

N/a

The manager Mike was very professional patient and very informative.

Fast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!

The guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.

Clean and very good customer service.

My experience was easy and pleasant.

I never moved in

I was impressed with the welcoming service that I recieved by Mike. I obsevered his pleasant demeanor and tone of voice which never changed even when he was dealing with a disgruntled customer.

Good place to store.

great service

Friendly and honest

Great facility and workers

All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .

Why does my contract say the 1 month free ends 9/29/19-when I moved in 8/31/19. I have tried to call and ask-and am on hold for 20-25 minutes. Please call me at 216-469-1427 and clarify. Thanks

Very helpful and patient. Explained things well.

A1 service

I did not receive my pro rated refund for the month of July and I am still waiting to be refunded that balance.

Overall was poor but John the manager at Bedford made it all better

Rental cost more than what it should have AND I left WAY MORE gas in the tank than I should have; I should have been credited for the overage.

Manager was very accommodating, staff very polite and helpful. Nice facility will use again when moving

The staff and service was awesome

Good customer service, polite

This location was very busy all weekend and the gentlemen were very polite and friendly. They seem to provide undivided attention to all of the clients. Excellent customer service

Everything went perfect. Saved time and money.

Thanks

A1 Service. Very pleased.

I received an email shortly after making my reservation that my storage would be at 19000 Rockside Rd. There was no mention of having to go to the Broadway location to do anything.